An exciting opportunity has arisen for a Social Enterprise Manager to join us based in Bradford. The project currently has an established superstore and café as well as a community garden that is under development. The project offers a range of support services such as education classes, immigration support and generalist advice as well as social enterprise initiatives promoting re-use. This is our first large scale social enterprise project so it is a great time to join the SVP.

We are looking for an individual who is passionate about helping people in need and enhancing the local community. The successful candidate will be responsible for the day to day running and overall management, development of new social enterprise initiatives and the financial sustainability of the project.

Working Hours = Full time - You will be contracted to work 37.5 hours per week

Location = Bradford – Excellent public transport links and free parking available

Contract = Permanent

Salary = £35,000 - £38,000 per annum depending on experience

Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays increasing to 38 days with service, competitive pension scheme, employee assistance programme, retail discounts, birthday day off, buy / sell holiday scheme, enhanced paid leave and lots more.

YOUR MAIN RESPONSIBILITIES:

• Develop a sustainable project strategy in support of the Trustees strategic objectives
• Network with external agencies and charities and internal members to develop partnerships
• Manage all existing services including the shop, café and re-use departments, ensuring cost-effectiveness and income generation
• Develop new Social Enterprise initiatives focussing initially on re-use resources, employability skills and training to generate income for the project.
• Develop new income streams, costs savings and creative ideas for the sustainability of the project
• Ensure financial targets are consistently met by managing financial budgets (income and costs) with a focus on net surplus generation
• To ensure the timely recruitment, training, development and performance management of all staff and volunteers within the project
• Promote the Centre locally and nationally as required and engage in market events
• Manage the building including all safety and compliance checks and within the terms of the lease

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED:

• A good standard of education preferably to a higher or degree level
• Experience managing multiple teams and departments of varying disciplines
• First-hand experience of developing new initiatives from an employability and/or training background
• Experience in Financial management and in developing business strategy
• Good understanding of learning, development and training programmes and styles
• A clear understanding of how local communities and service user demographics  impact how a social values project operates
• Entrepreneurial spirit and a business building mindset
• Strong leadership and project management skills
• Great time management and organisational skills with the ability to work under pressure and prioritise work to meet tight deadlines.
• Engaging personality with the ability to build strong relationships
• Empathy and understanding of SVP ethos and values

It is desirable that the candidate can demonstrate the following –

• Previous work experience within a charity or the voluntary sector
• Experience working with vulnerable people
• Up to date re-use sector knowledge

In return we’ll provide you with the opportunity to work for a welcoming organisation that offers support and guidance.

HOW TO APPLY:

If you feel you have the relevant skills and experience to fulfil this role successfully, please apply in the first instance with your CV. 

Closing Date = 7th February 2022

Deadline for Application Packs = 13th February 2022

Interviews = W/C 28th February 2022

Previous candidates need not apply. Unfortunately, if you have not received a response within four weeks of your application, you have not been successful on this occasion.

Whilst we ask that staff have sympathy with the Christian values, religion is not taken into account in recruitment as we value people of all faiths or none.

ABOUT THE SVP:

The St Vincent de Paul Society (or as it is often known - the SVP) is an international Christian voluntary organisation dedicated to tackling poverty and disadvantage by providing practical assistance to those in need. We feed the hungry, we support the homeless, we visit the lonely and we befriend the stranger.

The Enterprise Manager is an integral part of the charity's income generation and is responsible for maximising the income, profit and sustainability of the retail activity throughout the charity.

You will develope a range of non-voluntary income generation initiatives to ensure a coordinated and collaborative approach across all income generation activity.

You will provide leadership around non-voluntary income generation, providing the appropriate leadership to the retail team.

Full details on our website (About us - current vacancies)

The Police Treatment Centres,

St Andrews Harlow Moor Road Harrogate HG2 0AD

Donor Engagement Officer

Salary £25,000. 35 hours per week.

Temporary Maternity Cover for 9 months with the potential to be increased.

Do you want to work for a class leading charity & make a difference to members of the Police Family in their time of need? The PTC is a national Police Charity supporting those with physical and psychological injuries, conditions and illnesses; with the aim of assisting their return to better health and wellbeing. The PTC manages the St George’s Police Children Trust which supports the Police Family and would also be part of the DEO’s remit.

We are looking for a Donor Engagement Officer to join our dynamic and successful Donor Recruitment and Charity Engagement Team. This challenging and exciting role will be vital in contributing to the Charities’ impact and reach.

With a proven track record of donor stewardship and retention techniques; you will work in a small team to successfully deliver the Charities’ Donor Recruitment Engagement Strategy. You will be encouraged to bring new ideas of engagement and promotion to the team.

Strong communication is essential to ensure that internal and external stakeholders understand the breadth and importance of the Charities’ work. You will raise the profile of the Charities at presentations and exhibitions and therefore previous experience of presenting & public speaking is desirable. Experience of copy writing and print design with a creative flair is important.  

You will bring experience as well as new ideas to help maximise fundraising opportunities and prepare successful campaigns and events for the PTC & SGPCT.

A valid driver's license is essential, as travel is a key part of this role. Candidates must be willing to work occasional weekends and evenings as the role requires.

In return we offer a pension scheme and a superb working environment. Other benefits include the use of fitness facilities, free parking, 28 days holiday + Bank holidays

To apply, please visit our website at The Police Treatment Centres. to request an application form & pack.

Closing date: 31st January 2022. Interview date: w/c 7th February 2022.

The My Sighted Guide Community Development Officer helps people with sight loss to live the life they choose by supporting the growth of the My Sighted Guide Service, expanding reach and flexibility through the community partner model and identifying opportunities to work in new ways. They deliver training to the friends and family of people with sight loss and to external partners, providing user friendly and appropriate services to communities.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Proven experience of volunteer management, supervision, and development.
• Experience of delivering training to groups and individuals in different formats.
• Experience of delivering successful project outcomes with an understanding of the importance of monitoring and evaluation.
• Track record in influencing, building and sustaining relationships to achieve results.
• Relevant and recent knowledge of safeguarding practices including safer recruitment.

Desirable

• Demonstrates an understanding of visual impairment issues and service requirements.
• Demonstrates a knowledge of additional needs.
• Experience of working within the voluntary sector.
• Experience of grants/contract management.
• An understanding of the Visually Impaired sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

We reserve the right to close adverts earlier than the closing date.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

• Exciting opportunity for a Finance Director to join a forward thinking business
• Joining a business that is going through a period of change and transformation

About Our Client

Working to provide great homes in great neighbourhoods, Incommunities manage more than 22,600 homes across Yorkshire - predominately in the Bradford district - and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

This is a unique opportunity to join an ambitious organisation that is on a journey to put its mission at the heart of what it does. You will be joining at the start of the new chapter for Incommunities helping them deliver on their new strategic plan.

Job Description

The Executive Director of Finance will be responsible for building an efficient finance function, whilst improving performance and ensuring there is an effective treasury strategy in place. You will be part of the newly formed Executive Team, who will be driving the business forward and building solid foundations for the organisation to further grow and develop. This role will lead on Governance and Procurement as well as finance, ensuring that there is a robust governance structure in place to further secure and enable the organisation to drive forward.

The Successful Applicant

They are looking for a proven executive leader, who has previously built strong effective relationships with Boards, funders and other partners and are known to be an inspirational and motivational leader who develops a high-performing team. You've led the modernisation of Finance functions and know what good looks like. The successful candidate will have worked in a regulated industry with either a large customer or asset base and will possess a high level of emotional intelligence. Experience in managing a treasury function is desirable. We believe this to be one of the most exciting opportunities of its kind currently in the market.

What's on Offer

Competitive

Closing date 27th January 2022

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Ref Code: MPCY1220214559774Z

• We are looking for a dynamic Senior Analysis Officer to support the creation and collation of analysis, research and evidence that has a transformative effect on the youth employment ecosystem.
• You will work with the Analysis Manager and other members of the Impact and Evidence team to support the design, delivery and management of commissioned and in-house analysis projects striving to understand the complex, systemic issues faced by marginalised young people in their employment journey, as well as potential solutions.
• This is an exciting opportunity to work directly with young people on analysis projects. A part of the role will also be working with other teams, such as policy and communications, to translate complex analysis and evaluation findings into accessible, user-centred outputs and briefings for internal and external use.
• This role can be based at either our Leeds or Birmingham hubs. We are currently piloting hybrid working allowing you work up to 3 days at home.

All recruitment to roles at the Youth Futures Foundation is done using a specialist system that conceals the applicant’s identity and focuses on assessing candidates based on key competencies, anonymising applications and distributing the assessment of applications against multiple assessors. 

We are keen to explore the widest possible pool of talent for all our roles. Internally, we encourage an open, collaborative and inclusive working environment. We have established an Equalities, Diversity and Inclusion steering committee with team members from across the organisation and headed by a member of the Senior Leadership Team.

Civitas Recruitment are proud to be working with an international food charity determined to free people from devastating hunger. The charity develops and delivers charity projects so they can have the greatest impact possible on the lives on some of the world’s poorest people and most vulnerable people. An exciting opportunity exists for a Finance Assistant to join the charity. As Finance Assistant you will be working closely with the Finance Manager assisting in reconciling payments through the various donation’s platforms identifying which campaign the donation originated from and the purpose of the donation. The role would be suited to a candidate who has experience of being a finance assistant or accounts assistant. It is a permanent, full time role consisting of hybrid working. 

Who are we looking for?

Ideal candidates will have a minimum of 2 years’ experience of working within a small finance department. You will have a basic understanding of accounting processes and procedures. Excellent IT skill and Excel skills (including V-lookup and pivot tables) are required for this role. You will have a high level of attention to detail, good analytical ability and problem-solving skills and will be able to adapt to working with a wide range of people. Candidates who are wanting to study towards a professional qualification such as AAT would be preferred for this role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

Vacancy Reference Number:

HRA/FS/HR/UK-R1

Position title:

Human Resources Assistant

Reports to:

Human Resources Manager

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Part-time, Up To 21-Hours Per Week, Negotiable

Salary guideline:

(Up to) £21,000.00 Pro Rata (commensurate with experience)

Terms of Employment:

12-Months' Fixed Term (Renewable / Extendable) with 6-Months' Probationary Period 

Application Process & Closing Date:

Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 12th February 2022.  

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.

About us:

Muslim Hands is a UK faith based international relief and development organisation working in over 40 countries worldwide. The headquarters of Muslim Hands is based in Nottingham, with additional operational function of the - fundraising team located in London. There will be occasional travel between the two locations.

The Role:

Muslim Hands UK is seeking an enthusiastic, dynamic and passionate individual to support our HR Services. The Postholder will work cooperatively and collaboratively as part of the HR team, being integral in the provision of the required support and direct assistance with all aspects of the day-to-day running of the department. The HR Assistant shall progressively take ownership of a variety operational activities whilst ensuring all administrational expectations of the HR department are met to (and maintained at) a high standard.

Job Specifics:

• To develop relationships with and assist staff at all levels within the organisation by providing a comprehensive HR service, dealing with general HR enquiries face to face, by email, by telephone or by other approved means; including regularly representing the HR Department at other Muslim Hands’ sites in order to provide the same.
• To support with the delivery and attainment of the key performance indicators of the HR Department, aiming to achieve over and beyond the department’s expectations at every opportunity.
• To champion operational effectiveness of the HR Department and ensure the responsibilities of the post are conducted in a way that reflects the standards, vision and values of the organisation.
• To proactively support with the full life cycle of all staff recruited, from drafting / adding adverts, managing recruitment campaigns, adding new starters to our HR systems, induction, probation, absence management, variations of contracts, leavers to providing after-care.
• To effectively manage the ‘HR Inbox’ resolving queries and escalating/forwarding concerns to the HR Manager for effective decision making and resolution.
• To effectively and efficiently maintain the HR database(s) to ensure all staff records are comprehensively and accurately kept up to date and compliant with current UK legislation.
• To proactively promote excellence in regard to all Muslim Hands’ Values, Policies, Procedures and Processes including but not limited to Personnel Expectations, Safeguarding, Health and Safety and Well-being.

• To undertaking any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and scope of the role.
• To support with Fundraising activities from time-to-time, committing to partake in live TV appeals during our peak periods.

Person Specification

Essential

• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:

(1) Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR (2) Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• 2+ years' experience in similar role dealing with HR administration
• Good numeracy skills and competent in the use of Microsoft Excel functions
• Excellent written and verbal communication skills with strong diligence
• Strong IT skills, Microsoft Office and competent in the use of IT systems including HR databases
• Confident and professional attitude in the provision of people support services
• Excellent interpersonal skills with the ability to build trusted relationships with stakeholders at all levels
• Adept to handling difficult personnel matters
• Excellent telephone manner and attitude to customer service
• Reliable, flexible, and willing to work smart and to learn new skills
• Self-motivated and able to work on own initiative with a positive 'can do’ mentality
• Resilient and able to work calmly during times of pressure and meet deadlines and targets effectively
• Pro-active and excellent collaborator

Desirable

• CIPD Level 5 qualified or NQF Level 6 qualified within a similar discipline
• Competent understanding of UK Employment Law
• Leading organisational personnel development and CPD
• [Lead] Investigation Officer experience in dealing with disputes at work
• Experience of leading or influencing change including the development of a HR Strategy
• Understanding of regulatory bodies that govern UK Charities

Note: 

• This Person Specification is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by line manager from time to time to reflect the changing needs of the Organisation.
• Deadline for applications is 12th February 2022 however we reserve the right to end the application procedure early should the right candidate be found. 
• Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

We require an Independent Living Adviser to add to our experienced and committed staff team. You will have the opportunity to work at the cutting edge of social care provision in the sector.  Our Advisers assist our customers with the employment of their own support workers and provide ongoing advice when required regarding the employer/employee relationship.

The role will commence on a temporary basis with Leeds CIL; however, it is expected that it will become permanent with the Local Authority. For further details, please contact us.

Your role will involve: 

• Supporting customers with all aspects of the recruitment of their support workers

• Assisting customers to develop and maintain good employer/employee relationships

• Supporting individual customers to maintain their own systems

• Ensuring that deadlines for completing tasks are met

The Person. 

You must have the following: 

• Excellent customer service skills

• Good knowledge of employment law legislation

• Ability to work appropriately with people from a wide range of backgrounds

• Good experience of using Microsoft Office including Word and Excel 

• Ability to keep accurate manual and electronic records and have excellent time management skills

• The ability to communicate appropriately with internal and external customers

Ideally you will have at least 1 years’ experience in a similar type of role; however, we would welcome applications from all candidates who can demonstrate that they have the necessary skills, knowledge and experience outlined in the job person specification.

The Benefits. 

• 24 Working Days Holiday (pro-rata)

• Company Pension

• Flexible Working Scheme

• Accessible Building with Parking

Leeds Centre for Integrated Living is a Social Enterprise with charitable status that helps disabled people, families with disabled children and older people to set up and manage their own personal support services.  This includes people using Personal Budgets, and Direct Payments.

Commitment to Safeguarding Children and Adults.

Leeds CIL has a duty to act on any concerns about the welfare of children, young people or adults at risk, including people who experience Hate Crimes.

Please note that CVs or agency applications will not be accepted.

Any appointments will be subject to the receipt of acceptable references and an enhanced Disclosure & Barring Service (DBS) check.

As the Graphic Designer & Multimedia Coordinator, your role is to help produce creative and engaging digital and print content. Mercy UK is a content rich organisation with a loyal supporter base and a strong brand. So this is an exciting position with lots of scope to identify new opportunities, propose creative ideas and be involved in all aspects of delivering on those concepts. 

Working alongside our Digital Communications Coordinator and Supporter Engagement Coordinator, you are part of the team that develop and deliver our exciting communication and fundraising initiatives to grow our supporter base and invite more people to be a part of our critical work.

You are a creative and adaptable designer who enjoys challenges and likes working as part of a small but dynamic team. Our ideal candidate will be passionate about helping people to understand, access and support our life-transforming work through telling stories, creating inspiring visual content and finding new audiences.

The candidate:

We are now focusing on the recruitment of two highly organised Support Hub Administrators. You will provide administrative support to the small, vibrant team at Guts UK and act as the first point of contact for our supporter and beneficiary community.

Our community is at the heart of everything we do. We are seeking a Support Hub Administrator who will be the first point of contact to Guts UK’s community, and appreciates the importance of providing a high quality, bespoke service. You will appreciate just how vital it is to engage with supporters and beneficiaries in a way that meets their needs and secures their ongoing commitment to our cause.

Job description:

It goes without saying that you must be able to demonstrate empathy with our cause in your daily work, but the ideal candidate to join our team is one who has a genuine interest or connection to digestive health too.

As the representative of Guts UK, you will play a key role in shaping how supporters and enquirers view the charity. You will help deliver the smooth running of the charity. You will be people-centric with a warm, engaging personality and exercise a keen attention to detail. You will be a confident and accurate communicator both verbally and in writing.

This role requires strong customer service, administrative, digital and organisational skills. It also requires exceptional time management skills and the ability to work in a growing and dynamic environment with colleagues across the two offices.

Working at Guts UK:

“I joined Guts UK in 2021 and I’ve learnt so much in my 11 months here. Every day there is a new opportunity. I feel my opinion and input is valued as a team member and it’s so exciting to hear about all the new avenues we are exploring as a team to support our community.”
 – Chloe Lane, Fundraising Administrator. 

To apply:

Please read the details on the job description below to learn how to apply.

Job Title Regional Fundraiser, West Yorkshire

Responsible to Regional Fundraising Team Manager

Hours of work 35 hours per week, including some evening and weekend work

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract Full Time, permanent

Overall purpose of the role

• To be the point of contact for those fundraising across the area in support of Martin House, with the responsibility for developing, delivering and sustaining a network of individual, corporate, groups & associations, and fundraising supporter groups across West Yorkshire
• Recruit, manage and motivate Community Ambassadors and volunteers to successfully grow income and widen awareness of hospice services
• Contribute to an operational plan by liaising with the wider fundraising team to raise the Martin House profile across West Yorkshire, engaging with existing and new supporters to raise income.

Tasks and duties

• Generate local income from West Yorkshire, maximising networking opportunities in order to grow and sustain individual, corporate and group support.
• Actively network within West Yorkshire, maintaining and building up contacts
• Represent Martin House at events and cheque presentations as well as utilising the Community Ambassadors.
• To be responsible for achieving agreed fundraising targets through support and cultivation of both existing and new volunteers, Friends Groups, individual supporters, low level corporate partners, In memory giving and supporter led events
• Engage with and give talks to community groups, pubs, clubs, educational establishments and faith groups with the aim of securing their financial support.
• Contribute to an operational plan to raise the profile of Martin House and increase income across West Yorkshire
• Build and maintain links with care team colleagues in order to be able to support Martin House families, bereaved and current, should they wish to fundraise.
• Communicate effectively with supporters, utilising the database to record activity and respond promptly to donors to thank them for their support.
• Hold each member of the team in positive regard and foster a culture of respect and consideration between all staff.
• There will be some degree of overlap with other fundraising areas which will require a high degree of flexibility and team work.
• Carry out any other duties as may reasonably be required by the Head of Fundraising or Director of Income Generation.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a basic DBS via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Home based in Leeds (serving mainly wider West Yorkshire areas) 

Plus frequent local and regional travel, occasional UK-wide travel and overnight stays. 

Anne Frank Workers are the front-line delivery posts for all the education programmes of the Anne Frank Trust UK, leading our workshops, training our peer educators and mentoring our ambassadors in schools and communities across the country.   This is a varied, exciting and demanding role for highly organised professionals with a deeply held commitment to equality and the skills to engage 10 to 15-year-olds in a structured, creative journey of learning and empowerment.  If appointed, you will joining a dedicated team of people who are inspired by Anne Frank, passionate about young people and committed to empowering them to challenge prejudice.

APPLICATION PROCESS

Written application:

• Factual CV (1 or 2 pages).
• Supporting statement saying why you would like the job and how you meet each of the points on the person specification below (up to 4 pages).

Closing date: Monday 14th February 2022 at 5pm

Tasks and Responsibilities

1. To be outcome-focused and highly organised in planning and carrying out a varied portfolio of educational work, aimed at empowering young people (usually aged 10 to 15) with the knowledge, skills and commitment to challenge all forms of prejudice and discrimination.
2. To be pro-active, methodical and determined in booking Anne Frank Trust programmes into schools and community settings, and to maintain close working links with key schools and partner organisations.
3. To lead inspirational classes and workshops in schools, in community venues and online – teaching about Anne Frank, the Holocaust and all forms of prejudice today; challenging stereotypes; building anti-discriminatory values; and developing skills in recognising and responding to prejudice.
4. To train young people as peer educators so that they share their knowledge and values with their schools and communities, e.g. as guides to Anne Frank exhibitions or by running activities based on Anne Frank’s Diary.
5. To train small groups of peer educators as Anne Frank Ambassadors, drawing on their personal views and experiences of prejudice to produce creative responses to Anne Frank, and empowering them to disseminate their anti-prejudice messages as effectively as possible.
6. To provide mentoring to a caseload of Anne Frank Ambassadors, usually out of school hours, supporting them through a journey of learning and empowerment from induction to alumni support when they turn 16.
7. To be imaginative, collaborative and practical in organising and supporting events and projects with Anne Frank Ambassadors and their communities, including local Anne Frank exhibitions, regional multi-school training days, and an annual national conference.
8. To plan, deliver and monitor all work to meet the targets set by the Trust’s funders and operational plans, and to implement the Trust’s curriculum, quality standards, values and policies.
9. To achieve excellent practice in working with young people, notably by focusing on ambitious but realistic learning objectives, by maintaining a balance of warm engagement and clear boundaries, by identifying any safeguarding or welfare needs, and by making appropriate referrals to other agencies.
10. In all aspects of the role to give a high priority to equality and diversity, notably in the reach, content and impact of educational activities.
11. To keep thorough records of all activity on the Trust’s databases, and to be proficient in gathering data for evaluation, e.g. by encouraging young people to complete questionnaires
12. To use manual handling skills when necessary, e.g. to carry, set up and dismantle educational exhibitions made of pop-up banners.
13. To assist occasionally with fundraising, e.g. by contributing ideas to grant applications or by supporting young people to speak at donor events.
14. To undertake a continuous process of professional development and self-reflection, participating in training, and keeping up to date with best practice especially in education about prejudice and in youth empowerment.
15. To be managed through close two-way communication with line manager, including monthly one to one Support & Supervision sessions and an Annual Appraisal.
16. To be a collaborative team member with the Anne Frank Workers and other colleagues, participating in staff meetings and contributing to the development, cohesion, productivity and team fun of the organisation as a whole.
17. To undertake other tasks commensurate with Anne Frank Worker role, especially as led by the empowered Anne Frank Ambassadors.

Person Specification

All applications to the posts will be assessed on the following criteria:

QUALIFICATIONS

1. Educated to at least degree level, ideally with a relevant professional qualification, e.g. teaching or youth work.
2. Full driving licence.

EXPERIENCE

1. Substantial experience of running learning activities with groups of young people, including aged 10 to 15.
2. Experience of engaging with and meeting the needs of disadvantaged young people and/or those with protected characteristics under the Equality Act 2010.
3. Experience of providing pastoral or emotional support.
4. Experience of working successfully as part of a team.
5. Experience of keeping records and writing reports.

KNOWLEDGE

1. Knowledge of best practice in teaching and/or youth empowerment.
2. Familiarity with the needs and issues experienced by young people, their families and communities.
3. Sound understanding of safeguarding.
4. Understanding and ideas about how to challenge prejudice and discrimination.

SKILLS AND ABILITIES

• Highly developed organisational skills, able to meet deadlines and manage a varied workload.
• Ability to identify, initiate and sustain effective relationships with other professionals and organisations.
• Ability to use initiative and develop new projects or ways of working.
• Strong literacy, numeracy and IT skills.
• Manual handling skills, e.g. for carrying and using pop-up banners.
• Excellent presentation skills – able to present clearly and inspire an audience.
• Excellent interpersonal skills that demonstrate a balance of warmth and boundaries.

VALUES AND PERSONAL QUALITIES

1. Enthusiasm for Anne Frank and the work of the Trust, including a commitment to the Trust’s strategic direction to greater youth empowerment and creativity.
2. A deeply held belief in equality and diversity.
3. Passionate commitment to the wellbeing and empowerment of young people.
4. Creativity, energy, a can-do attitude to solving problems, with a willingness to learn.
5. Willingness to travel regionally and across the UK, and to work evenings and weekends when required.

OTHER REQUIREMENTS

• Access to a car
• Enhanced DBS check on appointment
• If working from home, an appropriate working space

EQUALITIES COMMITMENT

At the Anne Frank Trust UK we are strongly committed to equality of opportunity in recruitment and employment. We aim for a diverse workforce and inclusive work practices. As an anti-prejudice education charity, we positively value the insights of staff who have lived experience of prejudice or discrimination.

If you would need adjustments or specific support to carry out any of the tasks or responsibilities in the job description – e.g. because of disability or a characteristic protected under the Equality Act 2010 – you are welcome to state this during the recruitment process. We will see this as a positive request and can then let you know how we will respond.

If you believe that you may be unfairly disadvantaged in meeting any of the points of the person specification or if you need any specific help during the recruitment process – e.g., again, because of disability or a characteristic protected under the Equality Act 2010 – you are welcome to state this in your application.  We will see this as a positive request and can then let you know how we will take it into account or what support we can offer.