Referral centre advocate jobs in cardiff, wales
About the Foundation
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
This is an exciting time to join Lloyds Bank Foundation. We are coming to the end of our strategy period and under the leadership of a new CEO, we are developing and rolling out our new strategy, brand and values. We believe this will enable us to turbocharge our work, allowing us to have an even bigger impact to create social change and cohesion and ensuring people in England and Wales are in a good place.
About the Programme
The Foundation has been awarded a £2.1m grant by the National Lottery Community Fund (NLCF) to deliver a pilot as part of it's Grant Holder Support programme. This pilot, Investing in the Power of Civil Society (IIPCS), will support up to 640 charities across the Northwest, Southwest of England and Yorkshire and Humber .
Delivered in partnership with eight organisations — IVAR, Groundwork UK and local trusts, CAST, The School for Social Entrepreneurs, NCVO, Voice4Change England, the AVOCADO Foundation and Access (advisory) — the pilot will offer diagnostic-led, tailored and relational support to help organisations strengthen their work.
Support will focus on resilience, environmental impact, readiness for AI and digital technology, enabling participating charities to adapt and thrive in a rapidly changing world. With a strong emphasis on equity and access, the pilot is designed to ensure organisations of all sizes and backgrounds can benefit.
We will be using a test-and-learn approach — trying out new ways of supporting charities, learning from what works and what doesn’t, and using those insights to improve future programmes. This approach will help shape NLCF’s future support for both grant holders and grant seekers, strengthen the Foundation and partners’ own development practice, and contribute to wider learning across the sector.
About the Role
As Relationship Manager, you’ll play a pivotal role in delivering this new, collaborative pilot programme. You’ll be the key point of contact for grant holders referred into the programme, guiding them through a diagnostic process, co-creating tailored development plans, and connecting them with the right support.
You’ll also work closely with National Lottery Community Fund Funding Officers, helping them make confident and effective referrals. Your work will ensure that learning from these relationships directly informs the future design of the programme and how the UK’s largest non-statutory community funder supports small charities.
This is a highly relational role that requires empathy, curiosity, and a deep understanding of the voluntary sector.
The Benefits
- Salary of £48,240 per annum (FTE)
- There is flexibility as to where this role is based; however, regular travel to London and across England will be required, with some overnight stays
- A further list of benefits can be found on the Lloyds Bank Foundation website.
About You
You are passionate about supporting small and local charities and have a strong understanding of the challenges they face.
You bring experience of working directly with organisations to identify development goals, build capacity, and improve service delivery.
You are a confident relationship-builder, able to engage with a wide range of stakeholders—from charity leaders to funders and delivery partners. You are organised, adaptable, and comfortable managing multiple priorities in a fast-paced, collaborative environment.
To be considered for this role, you will need:
- Strong knowledge of the voluntary sector, particularly small and local charities.
- Experience supporting organisations through capacity-building or development work.
- Excellent interpersonal and facilitation skills, both in-person and virtually.
- Strong communication and critical thinking skills.
- Confidence using CRM systems and digital tools.
- A commitment to equity, diversity, inclusion, and social justice.
Experience working in partnerships or consortia, or familiarity with test-and-learn approaches, would be a bonus.
So, if you’re ready to bring your expertise to a collaborative, test-and-learn programme as a Relationship Manager, please apply via the button shown. We are hoping for an immediate start for the position or as soon as possible thereafter.
- The deadline for applications is Sunday 7th December at 23:30.
- Interviews with shortlisted candidates will be held online on Thursday 18th December.
Registered Charity
21 - 50
We support small, local and specialist charities across England and Wales.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period
Location: Caerphilly
Contract Type: Permanent in line with funding - Agile – working where and when required, to do the job most effectively
Hours & working Pattern:
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35 hours per week (full time)
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Generally, Monday to Friday, with occasional evening and weekend work
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Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during these times.
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Mandatory hwb days as part of a rota
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All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
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Participate in the organisation’s Tier 2 emergency on-call rota (paid)
Accountable to: Project Manager
Purpose of the post:To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence
Specific responsibilities:
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Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency. #
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Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
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Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety.
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Work collaboratively with the team to provide Hwb cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments, either in person, on the phone or online.
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Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning.
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Work closely with the team to manage and maintain the outreach waiting list, ensuring timely updates, regular contact, and effective triage for individuals.
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Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans
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Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual’s expressed needs, interests, and readiness —such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol’s internal services (e.g. group work, sexual violence services, counselling).
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Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership.
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Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol’s Case Management System and other internal records
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Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development.
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Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events
General responsibilities:
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Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
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Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
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Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
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Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
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Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
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Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
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Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
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Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th December 2025
Please download and read additional documents on our website
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £22,932 per annum pro rata (£12.60/hour)
Location:Caerphilly
Contract Type: Permanent in line with funding -Workplace based
Hours & working Pattern:
14 Hours per week - Saturday and Sunday 9.30am - 5.00 pm (Incorporating 30 minutes of unpaid break during each shift)
Team members are offered the opportunity to undertake additional shifts to cover absences.
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Project Manager
Purpose of the post: Assist in the delivery of specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities
Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
Respond appropriately to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, reporting concerns to your line manager without delay
Carry out Initial Contact Assessments, working alongside refuge or on call colleagues identifying together which support options best meet the individual's needs and preferences, prioritising need and risk
Support individuals to access refuge, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. donated clothing, food), and helping them settle into their accommodation.
Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements.
Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual’s support plan, needs assessment, risk assessment, safety plan and licence agreement/contract
Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues.
Keep Routes to Support updated with current refuge vacancies to support access and referrals
Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities.
Ensure contributions to records are factual, person-centred, accurate, timely, and confidential, using Cyfannol’s Case Management System and other internal records.
Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events
Assist in providing the organisation’s out of hours response:
- Respond to all out of hours phone calls from the Live Fear Free Helpline, other refuges or Tier 2 and 3 on call colleagues across Cyfannol ensuring effective communication and continuity of support across the team.
- Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk.
- Provide support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response.
- Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team.
- Complete handovers at the end of each shift, both face to face and via email, to ensure consistency, safety and shared understanding across the team.
Housing Management:
Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity.
Carry out routine monitoring of CCTV and security systems to help maintain a secure setting for residents and staff.
Complete and record daily and weekly health and safety checks as directed by the Facilities Coordinator, ensuring refuge spaces meet required standards.
Ensure communal areas are safe and secure before the start of sleep-in shifts, creating a settled environment for the night.
Report repairs and maintenance issues promptly, liaising directly with landlords or housing associations, and involving the Facilities Coordinator when needed.
Provide access to contractors attending the building and monitor their presence to ensure safety and accountability.
Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure.
Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed.
Support Cyfannol’s carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices.
Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines.
Clean private bedrooms/flats between occupancies as promptly as possible to prepare for Routes to Support listings.
Wash and change bed linen, towels, cot bedding, and similar items between occupancies to maintain hygiene and comfort.
Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents’ recycling and refuse removal.
Facilitate ‘motivational cleaning’ activities with residents when appropriate, using a strengths-based and non-judgmental approach.
Liaise with community neighbours when necessary, seeking guidance from your line manager to ensure respectful and constructive communication
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
Represent Cyfannol Women’s Aid in professionally manner, enhancing the organisation’s reputation.
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th December 2025
The client requests no contact from agencies or media sales.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Crisis Skylight South Wales
Contract: Fixed term contract for 12 months (parental leave cover)
About the role
The Lead Worker - Coaching role at Crisis Skylight South Wales is a varied and fulfilling role. You will assist people who are experiencing homelessness or at risk of becoming homeless by assessing their needs and offering appropriate interventions (coaching, information, advice and guidance, advocacy and direct support) and use a variety of communication skills to develop, follow and review a personalised plan to end their homelessness sustainably.
You will have access to regular one to one supervision sessions and facilitated reflective practice sessions to support the positive impact of the role; working collaboratively with internal colleagues and external services is also an important aspect of the role to ensure that individuals are able to access the services they need.
About you
- Ability to motivate and encourage individuals to maintain their access to the service by working through the changes they have identified and supporting them to recognise their progress.
- Current knowledge of health and safety issues and safeguarding procedures to ensure a safe environment is provided for individual’s accessing the service, staff, volunteers, supporters and visitors.
- Being able to support team members, including volunteers, by sharing your knowledge and skills and by working constructively together to end the homelessness of the individuals accessing the service.
- Ability to collaborate with partner organisations to maintain service knowledge, referral pathways and manage safeguarding concerns. When necessary, advocate for individuals to ensure that they are able to receive, engage or continue to access services appropriate to their needs.
- Knowledge and experience of coaching which assists individuals experiencing homelessness through a process of strengths based personal change; coupled with the ability to recognise when other interventions like IAG, advocacy or direct assistance may be needed.
- You may have experience in working within a relevant sector such as homelessness, mental health, drug and alcohol treatment, criminal justice, domestic abuse, modern day slavery or employability support. You may also hold or develop one or more areas of expertise such as housing access, homelessness / housing legislation, welfare benefits, employment support, health services, drug and alcohol treatment, MAPPA, MARAC or criminal justice services. This may enhance the effectiveness of the services’ ability to support members and engage effectively with partners.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 7 December 2025 at 23:59
Interview date and location: In person, on Thursday 18 December 2025 at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA1 4DQ
Interview process: Competency-based Interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
