38 Referral centre advocate jobs in London, Greater London

About the role:

For young people who have experienced care, homelessness, trauma or instability, the quality of the adults and services around them can shape what happens next. As a Team Manager in our Young People’s Services, you’ll help create the consistency, safety and skilled support young people need to build confidence, develop independence and move towards adulthood with greater choice over their future.

We have two Team Manager opportunities available: one at Cecil House in Camden and one at North Birbeck in Waltham Forest. Working closely with the Service(s), and Regional Services Manager, you’ll provide day-to-day management and practice leadership across the service, supporting and developing frontline staff while maintaining strong oversight of safeguarding, risk, support planning and the quality of practice. You’ll deputise for the Services Manager when required and help make sure young people receive support that is purposeful, individual and rooted in trauma-informed and psychologically informed approaches.

Reflective practice will be an important part of how you lead. You’ll create space for staff to think critically about their work, understand the impact of trauma and relationships, learn from challenging situations and strengthen their professional judgement. Alongside this, you’ll help maintain high standards across the service, supporting Ofsted readiness, quality assurance and continuous improvement, and working closely with Children’s Services, Leaving Care teams and other partners to achieve the best possible outcomes for young people.

This is an opportunity to take on a significant management role within our Young People’s Services, develop your leadership and regulatory experience and help shape consistently strong practice across the team. You’ll be supported by experienced managers and have access to ongoing learning, development and reflective practice to continue growing as a leader.

About you:

• You know how to lead from alongside a team — giving people clarity, confidence and challenge while creating the kind of environment where strong practice can actually grow.
• You’re confident in complex situations and don’t lose sight of the young person behind the risk, behaviour or incident. You can help staff stay curious, think clearly and make proportionate safeguarding decisions.
• You understand trauma-informed and psychologically informed practice, and you can use supervision and reflective practice as real tools for better decision-making, not just as processes to complete.
• You notice when something in a service is drifting, inconsistent or not good enough, and you’re comfortable asking why, tightening practice and turning feedback, audits and learning into meaningful improvement.
• You build strong relationships with Children’s Services, Leaving Care teams and other partners, can challenge constructively when needed, and keep young people’s voices, rights and ambitions at the centre of the work.

About SHP:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 11th October at midnight

Interview Date: Tuesday 20th October at SHP Head Office in Kings Cross

Please note there will be a second stage interview in service for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

The Refuge & Accommodation Services Senior Caseworker supports the Refuge & Accommodation Services Manager in the operational delivery of LBWP's refuge and dispersed accommodation services.

The postholder provides first-line line management, supervision and practice leadership to Refuge & Accommodation Caseworkers and Child Specialists, ensuring women and children receive high-quality, trauma-informed and culturally responsive support.

Alongside managing a team of Caseworkers, the postholder may hold a reduced caseload of women with more complex support needs, oversee day-to-day operational issues, monitor the quality of casework and safeguarding practice, and support the Manager to ensure accommodation services are safe, effective and meet organisational and contractual standards. The post is based in Haringey with an expectation to work across Newham when it is required.  This is a 0.5 role wiht a possibilty to  be full time subject to funding.

The Senior Caseworker deputises for the Refuge & Accommodation Services Manager in their absence where appropriate.

This is a part time role, requiring 3 days per week (35 hours per week pro rata). There is potential for the role to increase to full-time hours in the future, subject to funding.

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and sex, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.

This post is open only to Black and minoritised, i.e. Global Majority, women.

We are not able to sponsor any work permit or visa.

Key Responsibilities

Team Leadership and Line Management

• Line manage a team of Refuge & Accommodation Caseworkers and Child Specialists, providing regular supervision, case management oversight, performance reviews, wellbeing support and development in line with LBWP policies.
• Support staff to deliver high-quality, women-centred, trauma-informed and culturally responsive services.
• Monitor individual workloads, allocate cases in consultation with the Manager and ensure resources are used effectively.
• Support the induction, mentoring and ongoing development of new staff.
• Identify learning and development needs and contribute to continuous improvement across the team.
• Escalate performance, capability or conduct issues to the Refuge & Accommodation Services Manager, supporting formal processes where required.

Interviews will be held on the 19th of October. 

Terms and Conditions

Job title: Senior Advocate (Housing)

Reports to: Housing Lead

Direct reports: Housing Advocate

Start date: ASAP

Salary: £28,244.80 pro-rata (£35,306 FTE inclusive of £3,990 London weighting)

Working hours: Part Time – 28 hours per week across 4 days

Contract: Fixed-term until March 2029

Location: 1 day per week working from home, three days in the South West London Women’s Hubs or other appropriate venues.

Job Purpose

The Senior Housing Advocate will lead the delivery of housing support to women affected by the criminal justice system, homelessness and housing insecurity.

The role will provide housing advice and advocacy to women, while also supporting Housing Advocates with complex cases and day-to-day advice. The postholder will build relationships with housing, criminal justice and other services to help women access and keep safe and suitable accommodation.

The role will also help develop the Future Foundations housing programme, including housing surgeries, referral pathways and new ways of working. The Senior Housing Advocate will use learning from the service and women's experiences to help improve housing support and influence wider services.

Key Responsibility Areas

• Lead the delivery of high-quality housing support to women affected by the criminal justice system.
• Build and maintain relationships with housing, criminal justice and other services to improve access to safe and suitable accommodation for women.
• Provide advice, support and guidance to Housing Advocates and other colleagues, particularly around complex housing cases.
• Support the development and delivery of the Future Foundations housing programme, including housing surgeries, outreach and referral pathways.
• Use learning from the service and women's experiences to improve how housing support is delivered and help address wider barriers to housing.

Please download recruitment pack for the full job description

Terms and Conditions

Job title: Advocate (Housing)

Reports to: Housing Lead

Direct reports: N/A

Start date: ASAP

Salary: £31,173 per annum (inclusive of £3,990 Southeast weighting)

Working hours: Full time – 35 hours per week

Contract: Permanent

Location: Hybrid with some onsite work within the Lambeth Borough

We have two positions available for this vacancy

Job Purpose

This role will be based at our Lambeth Women’s Centre in South London, delivering specialist housing support to women impacted by the criminal justice system in both prison and community settings.

Key Responsibility Areas

• To deliver an effective accommodation intervention for women impacted by the criminal justice system.
• To develop effective relationships with key stakeholders, such as housing departments, probation, prison, to ensure a collaborative approach to women’s accommodation needs.
• To provide expert advice and support to colleagues, including upskilling through information and training sessions.
• To work with colleagues to take a system change approach to tackling key issues, such as housing, for women affected by the criminal justice system.

Please download recruitment pack for the full job description

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities, to Carers through one-to-one appointments, case work, and group facilitation. 

Key Responsibilities Include: 

• Providing advice and advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing information, support and advocacy to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group. 

• Recording and maintaining accurate case records, adhering to AQS standards.

• Managing your own case load. 

Essential Requirements Include: 

• Experience of, or ability to provide one-to-one support, information, advocacy and advice, including welfare benefits. 

• Experience of or ability to facilitate peer support groups in person and online. 

• Ability to deliver training and information sessions. 

• Strong listening and questioning skills. 

• Ability and commitment to work on own initiative and as part of a team.

• The ability to balance and prioritise a busy and varied workload. 

• Developed IT skills with experience using Microsoft packages. 

• Clear verbal and written communication skills in English. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program offreing 24/7 support

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Irish Chaplaincy is seeking an experienced, compassionate and motivated Community Outreach and Volunteer Manager to help us extend our reach, strengthen our volunteer community and provide high-quality support to older and vulnerable Irish people across London.

For almost 70 years, Irish Chaplaincy has supported Irish immigrants and people of Irish heritage across England and Wales. Rooted in a Catholic ethos and Catholic social teaching, our work recognises the inherent dignity of every person. We take a holistic and person-centred approach, offering spiritual, emotional and practical support to people who may be isolated, vulnerable or experiencing difficult circumstances.

This is an exciting opportunity to play a central role in a respected charity at an important point in its development. As we celebrate our 70th anniversary in 2027, you will help us reach more people in need, build a strong and well-supported volunteer network, and ensure that vulnerable members of the Irish community receive compassionate, practical and pastoral care.

This is a varied, hands-on role combining community outreach, face-to-face casework, staff supervision and volunteer management. You will lead efforts to identify and engage people who may benefit from our support, build strong referral relationships across London, and ensure our volunteers are recruited, trained and supported effectively.

You will also line manage our Community Outreach Worker and hold a small caseload of your own. This will involve visiting people in their homes, hospitals and care settings and providing pastoral care, advocacy, emotional support and practical help, including support at the end of life.

Key responsibilities

• Proactively reach older Irish people and other vulnerable members of the Irish community, particularly those who are isolated or not currently known to services.
• Build relationships with parishes, community and faith groups, Irish centres, GP surgeries, social services and other voluntary and statutory organisations.
• Provide day-to-day line management, supervision and development support to the Community Outreach Worker.
• Lead the recruitment, induction, training, deployment and ongoing support of volunteers.
• Develop clear volunteer roles and effective procedures covering safeguarding, safe recruitment and DBS checks.
• Hold a small caseload and provide face-to-face pastoral, emotional, advocacy and practical support.
• Represent Irish Chaplaincy at community events, forums and partner meetings.
• Support community development, fundraising, impact reporting and activity connected with Irish Chaplaincy's 70th anniversary in 2027.

About you

We are looking for someone with substantial recent experience in:

• Community outreach, engagement or development, particularly with older people or other vulnerable adults.
• Face-to-face support and casework, including visits to people's homes, hospitals or care settings.
• Line managing or supervising paid staff, including supporting performance, wellbeing and professional development.
• Recruiting, training, supporting and managing volunteers, while creating a positive and inclusive volunteering culture.

You will be an excellent relationship-builder with strong communication and organisational skills, a sound understanding of safeguarding, and the ability to balance outreach, management and direct support responsibilities.

You will bring a warm, respectful and person-centred approach to your work. You should also have empathy with, and a commitment to, Irish Chaplaincy's Christian ethos and pastoral mission. An understanding of Irish culture and the experiences of the Irish diaspora in Britain would be an advantage.

The role requires regular travel across London and occasional evening or weekend work. An enhanced DBS check and the right to work in the UK are required.

Irish Chaplaincy is committed to safeguarding and promoting the welfare of older and vulnerable people. We are an equal opportunities employer and welcome applications from all sections of the community.

At Release, we believe that expert advice can change lives — especially for people who are pushed to the margins by poverty, stigma, criminalisation and complex legal problems. We are looking for a debt adviser who wants to do more than provide technical advice: someone who shares our commitment to social justice, dignity and practical support, and who wants to be part of a specialist legal team working alongside people at the point they need help most.

This is not a traditional debt adviser role. It is an opportunity to help shape a newly established debt unit within our legal team, creating a holistic service that responds to the full reality of people’s lives rather than treating debt in isolation. You will work alongside legal advisers and solicitors delivering free welfare benefits, debt and housing advice through our outreach services, with referrals coming directly from colleagues supporting clients with overlapping legal and financial problems. You will also provide training and support to colleagues and host centre staff, helping build confidence and understanding around debt, its impact, and how to identify when someone may need specialist advice. Many of the people we work with are facing crisis, exclusion and multiple barriers to support. In this role, you will help ensure they are met with compassion, specialist advice and joined-up support that gives them a clearer route forward.

The new Debt Adviser wil join Release’s multidisciplinary legal services team. The postholder will provide high-quality, non-judgmental debt advice to people experiencing financial hardship alongside issues such as substance use, homelessness, poor mental health, benefit problems and social exclusion. Ideally, you’ll be qualified to Level 3 Certificate in Money and Debt Advice, the Certificate in Money Advice Practice (CertMAP), or the CMA Award in Generalist Debt Advice. Should you not have these or equivalent certifications, the appointee would be required and supported to achieve a certification within an agreed timeframe.

Key Responsibilities:

Deliver specialist debt advice through direct referrals for our legal team who support clients in trusted community and treatment settings.

• Complete financial assessments, income and expenditure work, debt screening, priority-debt triage and casework using clear, accessible and trauma-informed approaches.
• Advise on appropriate debt options, including Breathing Space, Debt Relief Orders, negotiated write-offs, informal and formal repayment arrangements, and referrals where another provider is better placed to help.
• Work closely with legal advisers, drug and alcohol services, keyworkers, peer advocates, volunteers and partner organisations to support warm referrals and coordinated care.
• Record casework accurately on AdvicePro and contribute to monitoring, evaluation, quality assurance, client feedback and learning from the debt advice project.

Essential Requirements:

• At least 12 months’ experience delivering debt advice in a community, advice, legal or outreach setting.
• Strong understanding of UK debt solutions, priority debts, social security, housing-related debt and the impact of financial hardship on people in vulnerable circumstances.
• Ability to provide clear, fair and not misleading advice, based on a full assessment of the client’s financial and personal circumstances.
• Excellent written and verbal communication skills, including the ability to write accurate case notes, letters and reports in plain English

• Holidays: 29 days + public holidays
• Location: Hybrid - Spitalfields, London / Remote (minimum 3 days in the office)
• Closing Date: Thursday 17 September 2026 at 5.00pm
• Interviews: Week commencing 28 September 2026
• Start Date: As soon as possible

An enhanced DBS check will be required for the successful candidate.

We particularly welcome applications from people from Black and racialised communities, disabled people, LGBTQ+ people, people from working-class backgrounds, and people with lived experience of the issues we work on. We are committed to building a team that reflects the communities we serve, and we know that lived experience and diverse perspectives strengthen our legal practice and our work for systemic change.

Release is committed to equal opportunities.

Important Notice: For this job, Release will only consider applications from those who already have the right to live and work in the UK.  See the Home Office Immigration & Nationality Directorate for information on the UK Government's immigration policy. 

Harris Hill is delighted to be working with a leading peer-led organisation supporting people living with HIV to recruit an Engagement Peer Support Coordinator.

North West London | £32,000 pro rata | 24.5 hours per week | 12-month contract

This is an exciting opportunity for someone with lived experience of HIV to use their expertise to support people who have become disengaged from HIV care and help them reconnect with appropriate services.

The Role

Working as part of a multidisciplinary team, you will:

• Contact and engage people living with HIV by phone, text, email and community outreach.
• Carry out home visits and community-based support where appropriate.
• Build trusting, person-centred relationships with clients.
• Assess individual needs and co-create wellbeing plans.
• Provide advocacy and support clients to attend appointments.
• Signpost and refer to health, welfare, housing and immigration services.
• Support clients with hardship grants and relevant referrals.
• Identify and respond appropriately to safeguarding concerns.
• Maintain accurate electronic records and monitor client progress.
• Work closely with NHS clinical teams, peer workers and community partners.
• Attend meetings, supervision and relevant training.

About You

You will have:

• Lived with HIV for at least two years and be open about your status.
• A strong understanding of the social, economic and psychological issues affecting people living with HIV.
• Excellent communication and interpersonal skills.
• A commitment to empowering clients and maintaining professional boundaries.
• The ability to manage your own caseload and priorities.
• Good IT and record-keeping skills.
• A collaborative and reflective approach to your work.

Desirable experience includes:

• Peer support or advocacy.
• Supporting people with complex needs.
• Navigating health, social care or voluntary-sector services.
• Knowledge of benefits, housing or immigration systems.
• Knowledge of services supporting people living with HIV in London.
• Speaking a community language.

The role is open to people living with HIV under a genuine occupational requirement for peer-led support.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Hours:  36 hours per week on a rota basis covering daytime Recovery Space hours of 9am-5pm, 7 days per week. Weekend working is required (every other weekend)

Responsible to: Recovery Space Manager.

Location: Croydon Health and Wellbeing Space in the Whitgift Centre.

Main purpose of job:

The aim of the service is to divert people away from Emergency Department. The Recovery Space Workers provide a non-clinical, warm and welcoming setting to support individuals in crisis, assess their needs, provide emotional support and to help develop coping strategies.

The day crisis worker role involves running 1:1 sessions with clients, supporting the with the drop-in at the Croydon Health and Wellbeing Space, where clients in crisis can drop-in for immediate support between 10am-1pm on Monday-Saturday, running group sessions promoting coping skills to clients, engaging in managerial and clinical supervisions, engaging in team meetings and completing administrative duties as required.

For more information, please see the attached job description.

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

The Money Advisor will provide high-quality, accessible and person-centred money advice to Disabled people and people with long-term health conditions, supporting them to understand their financial situation, maximise their income, manage financial pressures and exercise their rights.

The Money Advisor will be required to undertake training to again gain accreditation from the Money and Pensions Service (MaPS), as part of their Quality Framework for Individuals, and will be expected to retain this qualification through continual professional development. Free training will be provided through the Wiser Adviser platform.

The Money Advisor will provide practical advice and support on a range of financial issues, budgeting, debt, household costs and financial inclusion. You will work closely with our Welfare Benefits team and undertake casework yourself as required to resolve issues.  The role will recognise the barriers created by social, economic and environmental factors and work alongside people to identify solutions that increase financial security, choice and independence.

The postholder will work within RAID's rights-based and Social Model of Disability approach, ensuring that Disabled people are listened to, treated with dignity and supported to make informed decisions about their lives.

About You

You are a knowledgeable, approachable and compassionate adviser who is passionate about helping Disabled people improve their financial security and exercise their rights.

You will have experience of providing money, welfare benefits or related advice and be confident supporting people to navigate what can sometimes be complex financial and benefits systems. You will be able to explain information clearly and in an accessible way, helping people understand their options and make informed decisions.

You will take a person-centred and rights-based approach, recognising that Disabled people can experience significant financial barriers, including additional costs associated with disability, inaccessible services, discrimination and barriers to employment and income. You will understand the importance of listening to people and working alongside them rather than making assumptions about what they need.

You will be comfortable supporting people with a range of circumstances and levels of support needs. You will be patient, non-judgemental and able to build trust with people who may have had difficult experiences when accessing services.

You will be organised and able to manage your own caseload, prioritise effectively and maintain accurate records. You will also enjoy working collaboratively with colleagues and external organisations to find practical solutions and achieve positive outcomes for the people we support.

You do not need to be an accredited money advisor to apply but you must successfully complete the required training and be able to demonstrate an interest and aptitude for money advice.

Housing is one of the biggest factors affecting people's health and wellbeing. We are looking for two Community Wellbeing Coordinators to join our Community Connect Social Prescribing Service, with a specific focus on housing advocacy and support.This is an exciting opportunity to work at the intersection of health, housing and community support, helping residents navigate complex systems, understand their options and access the support they need. 

You will support residents whose wellbeing is affected by issues such as: 

• Housing insecurity 
• Risk of homelessness 
• Overcrowding 
• Disrepair 
• Temporary accommodation 
• Digital exclusion 
• Difficulties understanding housing processes and evidence requirements 

The role is about practical support, advocacy and navigation. You will work alongside residents to understand their circumstances, explore options, gather evidence, complete applications where appropriate and connect them with relevant services. 

We're looking for someone who: 

• Has experience supporting people in health, social care, housing, advice, voluntary sector or community settings. 
• Can build trusting relationships with residents facing difficult circumstances. 
• Understands how housing and other wider determinants impact health and wellbeing. 
• Is confident working with multiple agencies and coordinating support. 
• Can manage expectations sensitively whilst maintaining hope and motivation. 
• Has strong organisational and case management skills. 
• Understands safeguarding and person-centred practice 

If you're passionate about reducing inequalities, empowering residents and finding practical solutions to complex challenges, we'd love to hear from you. 

Please note, a member of the housing team will be on the interview panel therefore CV’s & supporting statements will be shared with them.

Interviews are likely to be held Friday 23rd October 2026.

Why Work for Us:

• Hybrid working 

• Additional Birthday Day off 

• Flexitime and TOIL 

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card 

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

Come and join our team!

We are looking for an exceptional individual(s) to join our busy team at LimeCulture, the UK’s leading sexual violence training and consultancy organisation. 

LimeCulture has extensive experience of supporting sexual violence service providers and commissioners to deliver safe, effective, and survivor-centred services. We work collaboratively with organisations to strengthen coordination, address gaps in provision, and embed trauma-informed practices. Our support includes independent service reviews and evaluations, delivery of specialist training, and consultancy support to drive meaningful, sustainable improvements.

As the UK’s leading provider of training for Independent Sexual Violence Advisers (ISVAs), we deliver accredited development and continued professional development (CPD) programmes that build confidence, competence, and capability across this specialist workforce.

We are seeking a National ISVA Coordinator(s). The postholder(s) will provide an initial point of contact, undertake initial risk and needs assessment, provide trauma-informed information and support, and coordinate onward referral and handover to appropriate local ISVA and specialist services.

A key focus of the role will be providing initial support to adult and child survivors affected by group-based child sexual abuse and exploitation (GBCSAE), as well as other forms of sexual violence. The role will involve working effectively with police and other agencies, helping individuals navigate complex review, criminal justice and support pathways, while promoting choice, control and informed decision-making.

The role is a national coordination function and is not intended to replace ongoing local ISVA casework where appropriate local provision is available.

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role  

As Kent Project Support Coordinator, you will help coordinate and deliver our local perinatal mental health peer support service across Kent. Working closely with our Perinatal Peer Support Service Lead, peer supporters, volunteers, health professionals and community partners, you will help ensure families receive safe, inclusive and accessible support within their local communities. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include:  

Coordinating the day-to-day delivery of local peer support groups, including venues, rotas, local promotion, resources and providing occasional facilitation cover where required. 

Recruiting, coordinating and supporting volunteers and peer supporters, including regular communication and debriefing following sessions to identify safeguarding, signposting or additional support needs. 

Supporting referrals into the service, helping assess individual needs and ensuring parents and families are connected with appropriate peer support, signposting or onward referrals. 

Building and maintaining positive relationships with local health and social care professionals, Family Hubs and community organisations to strengthen referral pathways and increase awareness of the service. 

Supporting monitoring and evaluation through accurate record keeping, data collection, case studies, service feedback and contributions to commissioner reporting and continuous service improvement. 

You will also help promote the service within local communities, particularly among families who may experience additional barriers to accessing support, and contribute to social media content, promotional activities and local events.

About you  

You will be compassionate, organised and confident working with parents, families, volunteers and professionals from a wide range of backgrounds. 

You will have an understanding of the challenges associated with the perinatal mental health period and be comfortable supporting people sensitively and without judgement. 

You will also bring: 

• Excellent organisational skills and the ability to manage your time and priorities effectively. 
• Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from different backgrounds. 
• Strong relationship-building and stakeholder engagement skills. 
• Confidence working independently while remaining part of a supportive wider team. 
• Good judgement when responding to individual needs, safeguarding concerns and situations requiring signposting or referral. 
• Good IT skills, including Microsoft Office and internet-based systems. 
• A commitment to equity, diversity and inclusion and to ensuring services are welcoming and accessible to all families. 

Experience of community engagement, working with vulnerable families or people with complex needs, supporting volunteers, or working successfully with diverse cultural communities would be particularly valuable. 

Knowledge of safeguarding and awareness of emotional and practical support services available within local communities would also be beneficial. 

Training as an NCT Parents in Mind Peer Supporter is desirable. We also welcome applications from candidates who are willing and eligible to undertake this training. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across the commissioned area, including at short notice when required.

Our Benefits – What we offer you  

• We value our team and offer fantastic benefits to support your well-being and professional growth:  
• 30 days annual leave pro rata (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suite your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card  

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

As Perinatal Peer Support Service Lead, you will take responsibility for the effective day-to-day delivery of our local perinatal peer support service. Working closely with peer supporters, volunteers, health and social care professionals and community partners, you will help ensure families receive safe, inclusive and high-quality support when they need it. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Leading and supporting the local peer support team, providing line management, supervision and operational oversight to ensure a consistent and high-quality service. 

• Overseeing the day-to-day delivery of peer support groups, including volunteer recruitment and support, rotas, venues, resources and training coordination. 

• Managing referrals into the service, assessing individual needs and suitability, providing appropriate signposting and coordinating onward or alternative support where needed. 

• Building strong relationships with health and social care professionals, Family Hubs and other community partners to develop effective referral pathways and increase awareness of the service, particularly within disadvantaged communities. 

• Monitoring the impact and quality of the service through accurate data, service user and volunteer feedback, outcome measures and evaluation, using insights to support continuous improvement. 

Safeguarding and the wellbeing of the families we support are central to this role. You will help maintain robust safeguarding and health and safety practices and ensure concerns are identified and escalated appropriately. 

About you 

You will be an organised, compassionate and confident people leader with a strong understanding of the challenges families may experience during the perinatal period. 

You will have experience supporting vulnerable families or people with complex needs, together with strong judgement when assessing individual needs and identifying appropriate support, referrals or signposting. 

You will also bring: 

• Experience supervising and supporting others, including volunteers. 

• Project management experience and the ability to coordinate multiple areas of service delivery. 

• Excellent organisational skills and the ability to work flexibly while managing competing priorities. 

• Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from a wide range of backgrounds. 

• Strong relationship-building and stakeholder engagement skills. 

• Experience collecting data and contributing to professional reporting. 

• An understanding of the barriers parents can face when accessing services and the importance of providing inclusive and equitable support. 

• Good judgement when managing workloads, people and safeguarding concerns. 

• Confidence using Microsoft Office and internet-based systems. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of local emotional and practical support services would be beneficial. 

Training as an NCT Parents in Mind Peer Supporter would also be welcomed, although we are happy to consider candidates willing and eligible to undertake this training. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across Kent, including providing occasional cover for peer support sessions when required. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays) 

• Pension matched up to 5% 

• Flexible working options to suite your lifestyle 

• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 

• Life Assurance for peace of mind 

• Free eye test for all staff, with further discounts

• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special.