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Top job
British Heart Foundation, London (Hybrid)
£49,000 - £52,000 per year
Ensure a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.
Posted 1 day ago
Top job
Citizens Advice Southwark, Southwark (On-site)
£28,948 to £29,337 per annum
Assist in providing a quality service to clients by supplying accurate, personalised, relevant information and guidance.
Posted 2 days ago
Top job
Citizens Advice Southwark, Southwark (On-site)
£32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)
Work on a range of different services providing direct advice to the public and fast track through the training programme within 6 months.
Posted 2 days ago
Top job
Closing in 2 days
BookTrust, Farringdon (Hybrid)
£30,000 - £35,000 per year
Posted 1 day ago
Closing tomorrow
British Mycological Society, Remote
£29,000 per annum FTE (£17,400 actual for 3 days per week)
Are you a skilled Events Officer or Coordinator looking for a flexible, home-based role with an organisation that has a nature-based focus?
Posted 1 week ago Apply Now
Can Do, London (Hybrid)
Up to £30,000 pro rata depending on experience
Posted 2 weeks ago
Closing today at 23:30
Young Enterprise, London (Hybrid)
£26,000 - £30,000 per year pro rata
Join Young Enterprise as a Trusts & Philanthropy Officer and help empower young people to build brighter futures
Posted 2 weeks ago Apply Now
Closing in 3 days
The Batten Disease Family Association CIO, Remote
£27,000 - £34,000 per year
We are seeking a passionate and dedicated Fundraising Officer to join the fundraising team at the Batten Disease Family Association CIO
Posted 1 week ago Apply Now
Closing in 2 days
Oak National Academy Ltd, Remote
£68,671 per year + benefits (including 11% employer pension contribution)
Posted 1 day ago
Closing in 7 days
Friends of Palestinian Universities, London (Hybrid)
£32,500 - £33,600 per year
Posted 3 weeks ago Apply Now
The Azaylia Foundation, Remote
£31,000 - £36,000 per year
Posted 3 weeks ago Apply Now
Page 5 of 17
London, Greater London (Hybrid)
£49,000 - £52,000 per year
Full-time
Permanent
Job description

As our Case Study Operations Manager, you’ll ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.

In this role, you’ll pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward-facing teams.

The role will combine clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign-off, and deliver a better experience for both patients and internal customers.

Our vision is a world where everyone has a healthier heart for longer. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. Join our team and your work will contribute towards our lifesaving work.

About you

You'll bring experience managing data or content systems (such as CRM or DAM platforms), and experience introducing or managing workflow and project management tools like Jira, Trello, or Asana to streamline operations. You'll have experience leading and developing a team in a dynamic service delivery context, guiding others to achieve high standards in patient communications.

We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. You'll be confident with medical and clinical terminology and demonstrate a strong grasp of health literacy principles.

We value experience in patient liaison, clinical communications, or regulated content environments—where attention to detail and the ability to work within guidelines are key. Your understanding of data protection, patient consent, and GDPR compliance within a patient communications setting is essential.

If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 11 December 2025
Closing date: 04 January 2026 at 11:15
Job ref: 19624
Tags: Communications, Project Management, Operations, Content Writing / Copywriting, Database Management, Health / Medical

The client requests no contact from agencies or media sales.