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Norwich, Norfolk (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers. A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.
Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility! It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis. So, it's vital that we have the right people on hand and that's where you come in!
If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person. We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.
Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people!
Role overview:
As is typical of working with the community, no one day is the same. As such, the role may include, but is not limited to:
- Opening the site ready for business and helping to prepare the shop
- Closing the shop at the end of the day
- Greeting customers and acting as a friendly, supportive and welcoming face
- Supporting customers to work out what they need, and to hire the equipmen
- Keeping the site looking presentable and welcoming
- Handling cash and taking card payments
- Supporting people to sign up as Shopmobility members and to join Equal Lives as members
- Responding to queries on social media, email and telephone
- Taking future bookings for the equipment
- Cleaning and maintenance of vehicles when they’re returned
- Marketing and promoting the shop
- Some other occasional ad hoc tasks as required
We’ll give you:
- Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection
- The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
- An accessible city centre location
- A variety of activities to challenge you and develop your skills
- The opportunity to take on additional responsibilities as you gain experience
- Specific tasks focusing on the skills you want to gain
- A friendly and supportive team of staff and volunteers
- A mapped out plan of personal development to help you evidence your professional progression
You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills.
If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you.
Volunteering Arrangements
The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.
All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.
New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff
Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details.
Volunteers are required to adhere to the organisation’s policies and practice guidelines.
Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs.
Person specification
- Honesty
- An ability to be empathic, whilst maintaining professional boundaries
- Reliability, and only committing to a level of volunteering which is realistic
- Good interpersonal skills
- The ability to be non-judgemental
- Good verbal and written communication skills
- Excellent listening skills
- Commitment to attend training courses and team meetings
- Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
- Dedicated to the empowerment of Disabled people
Organisation
Equal Lives
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
We strive to remove disabling barriers, empowering Disabled people to have choice and control in their lives.
Refreshed on: 20 February 2026
Closing date: 06 April 2026 at 12:21
Tags: Campaigns, IT, Advocacy, Retail / Sales, Customer Service, Operations, Autism, Blind, Customer support, Data Entry, Database Management, Deaf, Dementia, Employment, Engagement / Outreach, Facilities, Health / Medical, Health and Safety, Learning Disability, Mental Health
The client requests no contact from agencies or media sales.
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Richmond, Greater London (Hybrid)
Unpaid role, expenses paid
Voluntary
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description
Join Richmond Foundation as a Non-Trustee Grants Committee Member and help shape a fairer, healthier future for our community.
Richmond Foundation is a long-established local charity with a proud history of supporting residents through grant-making, property management, and community initiatives. We are seeking new Non-Trustee (volunteer) members to join our Grants Committee and contribute to our vision: Everyone in Richmond has opportunities to build healthy and fulfilling lives.
Who We’re Looking For
We want to add Non-Trustee members to our Grants Committee to increase the breadth of knowledge and to provide different fresh perspectives into our grant making. We welcome applications from individuals who share our values of integrity, excellence, collaboration, agility, and ambition.
We are aiming to have six members of the Grants Committee with at least one being a non-trustee member, who will participate alongside our Trustees.
Our goal is to recruit people from a wide range of backgrounds, with different expertise, experience and knowledge. We want to make our committees more diverse and representative of the groups and people we support. You can read more about our commitment to Diversity, Equity, and Inclusion here.
We are keen to receive applications from people who:
- Are aged between 16 and 35
- Are from lower-income socio-economic backgrounds
- Have lived experience relevant to our work
- Are disabled or have a long-term health condition
- Are from communities experiencing racial inequity
We are committed to creating an inclusive recruitment process and are happy to provide reasonable adjustments to support applicants at any stage.
The role of a Non-Trustee Grants Committee Member
This is an exciting opportunity to work closely with the Richmond Foundation team to participate in important decisions around awarding funding and to influence policy and strategic direction.
Terms of appointment
Appointments will be for a two-year term, with the possibility of renewing for an additional two-year term.
You will need to:
- Uphold Richmond Foundation’s vision, mission, objectives, and values
- Attend at least four Grants Committee meetings per year at our central Richmond location (1.5 hours from 5:00pm to 6:30pm)
- Prepare for meetings by reading all relevant documentation and reviewing minutes
- Attend relevant training and at least one event/visit hosted by a grant-funded organisation each year
- Attend our annual AGM meeting in November
Responsibilities include:
- Provide strategic direction and expert guidance on our developing grants portfolio
- Maintain oversight of grant giving activities to ensure: it is in line with our strategic objectives and within agreed budget; grant giving practices are in line with agreed policy, legislation and good practice
- Receive and feedback on impact and other reporting
- Provide support and challenge to the Grants Director and team
- Occasionally attending internal briefings and training and other relevant external events on behalf of Richmond Foundation
- Contribute relevant specialist experience
General experience:
- Contribute to the discussions and decision-making that take place during meetings from a general point of view, as someone who has knowledge and experience relevant to the work of the committee
- A keen interest and understanding of the charitable sector
- An understanding of, and commitment to, safeguarding and diversity, equity and inclusion in the charitable sector and how this relates to grant-making
- Ability to take an independent view which varies from that of other committee members
- Relevant knowledge, perspective, insight, and understanding gathered through lived experience
To support you, we will:
- Provide background information to be discussed in an introductory session and supported by the Trustee and Committee Member Handbook
- Give initial training about Richmond Foundation and our grantmaking, with further training and support to enable you to fully take part in committee meetings
- Ongoing annual training and access to document library
- Link you with a Richmond Foundation Trustee who will act as a buddy. Before each committee meeting, they will offer support with preparing for the meeting and discuss any key issues with you
- Cover reasonable childcare, carer and travel costs if these are required to enable you to attend committee meetings
How to Apply
If you are interested in making a difference in Richmond and can contribute your time and expertise to help us deliver our charitable objectives, we would love to hear from you.
Full details, person specification and requirements, and application instructions are available in the Non-Trustee Grants Committee Member Recruitment pack.
Richmond Foundation are hosting a Webinar and Q+A for interested applicants on 18 March 2026. This will be an opportunity to learn more from our CEO, Chair and Trustees and ask questions. Details will be posted on our website.
The application deadline is 10:00am on Monday 13 April 2026
Interviews: Scheduled in May/June 2026
Term Commences: 23 September 2026 (with a short induction period beforehand)
Organisation
Richmond Foundation
View profile
Registered Charity
6 - 10
Registered Charity
6 - 10
Our vision is that everyone in Richmond has opportunities to build healthy and fulfilling lives.
Refreshed on: 30 March 2026
Closing date: 13 April 2026 at 10:00
Tags: Advice / Information, Social Care / Development, Culture, Data Analysis, Education, Ethnic Minority / BAME, LGBTQ, Monitoring and Evaluation, Partnerships, Qualitative, Quantitative, Safeguarding, Students / School, Sustainability, Wellbeing, Women's Rights, Youth / Children, Trusts / Foundations, Grants, Social / Support Work
The client requests no contact from agencies or media sales.
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