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Job Title:
Head of Retail
Reporting To:
Director of Operations & People
Salary:
£50,000 per annum (pro rata)
Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered
Duration:
Fixed Term – 6 months
Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool
Job Purpose
The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.
Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.
The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.
This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.
Main Duties / Tasks
Strategic Review and Development
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Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes
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Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement
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Benchmark retail performance against charity sector best practice and comparable retail operations
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Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth
Retail Performance and Commercial Insight
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Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio
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Identify opportunities to improve profitability, operational efficiency and customer experience
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Review pricing, merchandising, stock management and donation processes to optimise retail income
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Provide clear insights and reporting to inform strategic decision-making by the senior leadership team
Operational Improvement
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Review existing retail processes, structures and ways of working to identify improvements
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Introduce practical operational improvements during the contract period where appropriate
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Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards
Future Growth Opportunities
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Identify opportunities for growth, innovation or diversification, including new retail formats or channels
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Assess opportunities to strengthen community engagement and donation generation
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Support development of a longer-term retail strategy aligned to wider income generation ambitions
Leadership and Collaboration
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Provide leadership and support to the retail team, fostering a positive and collaborative culture
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Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy
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Build strong relationships with volunteers, supporters and key stakeholders
Reporting and Strategic Recommendations
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Provide regular updates to senior leadership on findings, opportunities and progress
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Deliver a final strategic report with key findings, recommendations and a clear action plan
Other Duties
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Act as an ambassador for Alder Hey Children’s Charity in line with organisational values
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Contribute positively as part of the wider team, including supporting fundraising events where required
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Undertake any other reasonable duties as requested by your line manager
Person Specification
Qualifications, Knowledge and Experience
Essential:
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Significant experience in retail leadership, ideally within a multi-site or charity retail environment
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Proven experience delivering retail strategies that drive income growth
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Experience managing budgets and financial performance
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Experience leading and developing teams, including volunteers
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Strong understanding of retail operations (stock, merchandising, customer experience)
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Experience analysing performance data to inform decision-making
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Experience working within charity retail
Desirable:
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Experience reviewing or transforming retail operations
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Experience developing ecommerce or digital retail channels
Skills and Attributes
Essential:
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Commitment to equality, diversity and collaborative working
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Excellent communication skills (written and verbal)
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Strong relationship-building skills
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Ability to analyse data and inform strategic decisions
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Self-motivated with a positive attitude in a fast-paced environment
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Strong organisational skills with ability to adapt to changing priorities
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Ability to work both independently and as part of a team
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Understanding of confidentiality and data protection requirements
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Strong IT skills, including Microsoft packages
Additional Requirements
Essential:
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Strong interest in working for a children’s health charity
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Commitment to the values of Alder Hey Children’s Charity
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Willingness to support wider charity activities
Desirable:
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Willingness to occasionally work outside normal office hours
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.
Passion
We are passionate about what we do and why we do it. We inspire others and grow together.
Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.
Additional Information
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.
We are committed to safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Prospect Hospice, we believe in a community where everyone lives and dies well. As part of our ambitious five-year strategy to grow and diversify our income, we’re looking for a dynamic retail Area Support Manager to help lead our retail operations into an exciting new chapter.
We’re an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operation is at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness.
Our Vision for Retail:
Retail is a central to our growth and income generation strategy. With plans to open new stores and invest in our existing network, this role is pivotal to our future success. You’ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care.
Hours: Full-time, 37.5 hours per week (5 days from 7, including weekends and bank holidays).
About the Role:
As Area Support Manager, you’ll work closely with the Retail Area Manager to support store performance and KPI delivery through effective action planning and team development. You’ll support recruitment, onboarding and induction, and ensure accurate stock management and reporting. You’ll also play a key role in new store openings and refits.
Your mission: to drive profitability, inspire high-performing teams, and expand our retail footprint — all while championing our brand in the community.
Key Responsibilities:
- Drive sales and profitability across stores by identifying growth opportunities, improving performance, and analysing trading patterns to inform marketing, operations, and stock planning
- Maximise Gift Aid income while ensuring effective donation handling and stock management, and support the growth of new goods through strong merchandising and promotional activity
- Lead, coach, and support Store and Assistant Managers to achieve targets, building a positive, high-performing team culture with strong people management practices
- Maintain high standards of store presentation, customer service, and health & safety compliance, while overseeing stock control, rotation, and visual merchandising to optimise sales
- Work closely with warehouse and logistics teams to ensure efficient stock distribution, conduct regular store visits, and provide management cover where required
- Support retail events, new store openings, recruitment, and induction, while strengthening community engagement and ensuring stores are fully resourced
- Ensure full compliance with financial policies and procedures
About you:
- Experience of delivering to targets and budgets
- Proven experience in leading and motivating high performing teams to deliver against targets
- Knowledge of P&L management
- Experience of effective stock control management and product display
- A team player, experienced in delivering accurate work on a timely basis in order to ensure team success.
- Experience of managing and motivating volunteers
- A passion for community engagement and a commitment to our values
- A full driving licence and access to a vehicle
This is a high-impact role for a strategic, hands-on retail leader who thrives on performance, innovation, and community engagement. If you’re ready for your next challenge and want to make a real difference, we’d love to hear from you. For full details and how to apply, visit our website.
First interviews will be held via Teams on Tuesday 21 April 2026 with in-person second interviews planned for Tuesday 28 April 2026.
DBS Check
This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
The client requests no contact from agencies or media sales.
Embrace’s Fundraising & Communications cluster comprises expertise in fundraising, marketing, communication, web shop, supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications, inspiring active social witnesses, engagement and giving to Embrace.
Cluster Purpose:
Strengthen Embrace’s communication, education, and fundraising efforts to drive growth so that more people engage with our content; more donors are attracted to support; and the UK church is more deeply engaged with the cause; enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.
Role Purpose:
- Manage end-to-end delivery of digital marketing campaigns – including planning, execution, and optimisation – as part of Embrace’s acquisition strategy.
- Provide subject matter expertise and execute the digital marketing aspects of project briefs commissioned by internal teams, ensuring effective and insight-led digital approaches that support their objectives.
- Coordinate with Fundraising & Communications teams and external partners to ensure campaigns drive donor acquisition and scalable growth.
- Act as the digital lead, championing a ‘digital-first’ approach across projects, and working with Shared Services on data and systems to enable a transition to marketing that is digital by default.
What success looks like:
- Digital campaigns delivered on time, within budget, and aligned with acquisition strategy.
- Key Performance targets achieved or exceeded (e.g. donor acquisition volume, conversion rates, ROI).
- Strong collaboration with Fundraising & Communications colleagues and external partners.
- A ‘digital-first’ mindset embedded across fundraising and marketing projects and teams.
- Campaigns informed by data and analytics, with regular reporting and optimisation.
- Clear progress toward marketing being digital by default, including adoption of new tools and processes and managing risk.
Benefits at Embrace the Middle East:
- Embrace supports all staff to work effectively through flexible and remote working options, including flexitime and homeworking.
- Under our flexitime framework, staff may agree variable start and finish times with their manager, balancing organisational needs with personal circumstances.
- Pension - option to join from day 1. Maximum employer contribution of 10%
- Holiday entitlement: 32 days, comprising 24 days’ personal leave (including a birthday day off) and 8 public/bank holidays, plus 3 additional days between Christmas and New Year. Entitlement increases with service to 33 days after 5 years and 34 days after 10 years.
- Access to retail discount portal.
- Life Assurance – 3x salary.
- Employee Assistance Programme (confidential counselling, legal and financial advice) – available 24 /7, 365 days a year
- Training and development programme for all employees.
- Commitment to staff health & wellbeing.
For the full job description and person specification, and to apply online, please visit our jobs page.
Closing date: 5.00pm on Tuesday, 14th April 2026.
We strongly encourage you to submit your application before this date.
Embrace the Middle East provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability. If you require any support during the application or interview process, please let us know in your online response via the link above. To monitor diversity in our recruitment practices you will be invited to complete an anonymous Equality, Diversity and Inclusion questionnaire as part of the application process.
Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.
The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the Charity’s safer recruitment policy.
The Head of Public Fundraising will lead the design and delivery of a mass audience fundraising strategy for The Children’s Trust. Taking a supporter centred approach, the postholder will lead a team of individual giving and relationship fundraisers to generate income through the strategic and long-term engagement of new and existing supporters.
The role will include setting and delivering income and expenditure budgets across individual giving, legacy, events, community and partnerships income streams as well as evaluating new opportunities for voluntary income growth.
The postholder will play a key part within the Fundraising, Retail and Communications directorate and champion fundraising across the organisation.
This role is not open to sponsorship.
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
- Develop, implement and monitor a fundraising strategy across all public fundraising areas aligned to the voluntary income strategy.
- Working with the Director of Fundraising and Communications, set income and expenditure budgets, agreeing activities and initiatives to deliver these budgets ensuring. cost control regular forecasting and taking corrective action to achieve budgets.
- Establishing and monitoring KPIs and quality standards for the Public Fundraising team
- Review and build on The Children’s Trust supporter journey, ensuring that all supporter relationships are strengthened and that donors are engaged on many levels.
- Review and revise The Children’s Trust case for support, working with the Head of High Value Philanthropy to develop appeals and/or products relevant for different audiences.
- Using a donor centred approach, explore opportunities to maximise income growth and long-term relationship development.
- Work with Senior Events and Partnerships Manager and Senior Individual Giving Manager to strengthen relationships and cross-team working within the Public Fundraising team with a view to maximising supporter engagement and fundraising opportunities.
- Lead the team to create a supporter-focussed plan to refine assumptions around product offerings and audience needs.
- Using CRM principles, work with senior managers to optimise acquisition planning, and channels and campaigns within agreed budgets.
- Build and strengthen internal relationships across the organisation to co-produce fundraising propositions and ensure that budget relieving, organisational priorities are at the centre of all fundraising relationships.
- Work with Heads across the Fundraising, Retail and Communications Directorate to manage relationships, scope of work and overall budgets when commissioning external data analytics, creative and media agencies.
Interview Date:
1st Stage - w/c 27th April 2026
2nd Stage - w/c 4th May 2026
PLEASE READ CAREFULLY – ‘How to Apply’
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is not a traditional marketing role. We are looking for a bold, imaginative and performance‑driven Marketing & Communications leader ready to reinvent how we reach people, inspire action and connect our community to our cause.
As a key member of the Income Generation leadership team, your work will directly power the care we provide. This is your opportunity to lead and develop a talented marketing team, push boundaries, challenge the status quo, and shape a modern, creative, high‑performing marketing function that makes a measurable difference.
If you love innovation, thrive in fast‑paced environments and bring a blend of strategic vision, digital expertise and creative flair - we want to hear from you.
What you’ll do:
✅ Lead and inspire a multidisciplinary team across digital, creative, brand and campaigns to deliver standout work.
✅ Step change our digital capability, elevating performance marketing, content, analytics, and new-channel experimentation.
✅ Drive innovative, audience-first campaigns that grow awareness, engagement and income across all channels.
✅ Champion bold creative thinking, ensuring our brand is powerful, distinctive and emotionally resonant.
✅ Lead PR, storytelling and reputation management, ensuring our voice is compelling, confident and aligned with our purpose.
✅ Explore emerging technologies and formats, identifying new ways to reach and inspire audiences.
✅ Collaborate closely across Fundraising, Supporter Engagement, Retail and Clinical Services to deliver integrated, high impact marketing and shape and deliver the Hospice Strategic Plan.
We’re looking for someone who is:
· A digital first strategic marketer with deep experience in performance marketing, analytics, paid media and optimisation.
· A creative thinker who loves experimentation and isn’t afraid to challenge “how we’ve always done it.”
· A confident leader with the ability to inspire, mentor and develop multi specialist teams.
· Highly skilled at using audience insight, segmentation and behavioural understanding to shape content and campaigns.
· Insight and data driven, with a proven track record of delivering measurable growth across digital and offline channels.
· Passionate about making a meaningful difference through purpose driven marketing.
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
✅ A role with purpose – be part of a team delivering outstanding palliative care.
✅ Supportive and caring environment – work with passionate colleagues.
✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a fashion-conscious dog lover who makes things happen?
We are looking for a commercially minded Store Manager to help us create a hub of sustainable fashion and a place for dog lovers in your community.
What does this role do?
As Store Manager, you'll:
- build and inspire a team of volunteers to deliver excellent customer service,
- maximise shop profit through achieving or exceeding budgeted sales targets, leading on pricing of items for sale according to guidelines,
- maintain high levels of shop presentation through effective merchandising, using commercial decision making to drive the best use of space available,
- use marketing skills to request quality stock,
- provide leadership and line management to volunteers and members of staff.
Could this be you?
To be successful in this role, you'll need retail experience along with strong team and budgetary management skills. You'll be an engaging, inspiring leader who has the ability to drive sales through commercial awareness and excellent customer service.
What does this team do?
Our Retail department is a growing network of 33 charity shops, fuelled by a burning passion for animal welfare and positive change, allowing us to raise funds that make a difference in the lives of countless dogs and their devoted owners across the UK.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HEAD OF MARKETING & ACQUISITION
Senior marketing and fundraising acquisition leadership role with Embrace the Middle East, a Christian charity, leading new supporter engagement.
Why work for Embrace the Middle East?
- Hybrid role: High Wycombe (minimum onsite twice a month)
- 10% employer pension contribution
- 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 after 10. Plus 3 days between Christmas and New Year.
- Life Assurance: 3× salary
- Flexi-time and home-working options
- Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7)
- Access to retail discount portal
- Training and development programme
- A values-led team committed to mission, integrity, and compassion
About the Role
Working with the Director of Fundraising and Communications, you will play a central leadership role in Embrace’s Fundraising & Communications cluster, shaping how new supporters discover Embrace, experience their brand, engage with their stories, and begin their relationship with the charity. This is a role for someone energised by growth, experimentation, and building high-performing teams, with the strategic vision, creative ambition, and analytical rigour to match.
You’ll have:
- Strategic leadership in marketing, supporter acquisition, or fundraising within a charity or mission‑driven organisation.
- Strong multi‑channel acquisition experience (digital, print, social, paid, email, ecommerce).
- Proven ability to lead and develop high‑performing teams in hybrid/remote settings.
- Expertise in digital performance, optimisation, testing, and analytics.
- Managing sizeable budgets, forecasting, and ROI‑driven planning.
- Understanding of supporter behaviour, segmentation, attribution, and LTV modelling.
- Knowledge of UK fundraising regulations, GDPR, and ethical marketing practice.
Role Requirements
- Commitment to Embrace’s Christian mission and values (as a practising Christian or someone supportive of our ethos).
- Willingness to travel occasionally to the Middle East (every 2–3 years).
- Right to work in the UK.
About Embrace the Middle East
At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we’ve worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities.
We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi‑channel supporter and donor growth, build a digital‑first marketing strategy, and drive sustainable organisational impact.
Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response.
The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy.
For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.
Key dates:
Closing date: Tuesday 28th April 2026
Charisma vetting interviews must be completed by: Tuesday 5th May 2026
Interviews with Embrace the Middle East: w/c 11th May 2026
Please refer to the candidate pack for more comprehensive information.
Location: The Grange, Saunderton, Buckinghamshire / Hybrid
About Us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity’s online shop. This role manages the end-to-end ecommerce operation, ensures best-in-class customer experience, optimises product availability, and leads digital trading activity across the charity’s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers.
Key Responsibilities
Ecommerce Trading & Growth
- Own the ecommerce trading plan and deliver year-on-year revenue growth for the charity’s online shop.
- Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value.
- Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high-impact commercial activity.
- Maximise margins and contribution
Product Range, Inventory & Supplier Management
- Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify.
- Source new products and suppliers and build compelling, mission-aligned product ranges that support both revenue and brand objectives.
- Ensure merchandise is stocked, optimally displayed, and refreshed in onsite racking within the charity’s restaurant/HQ retail space.
- Develop efficient processes for internal teams to request, purchase, or replenish stock through the warehouse fulfilment partner.
Platform Management (Shopify & Plugins)
- Be the day-to-day owner of the Shopify store; maintain products, collections, pricing, discount codes, offers, and promotions.
- Confidently manage and troubleshoot Shopify apps, plugins, and integrations, including testing of subscription models such as “Subscribe & Save”.
- Work closely with IT on API integrations to ensure all systems (Shopify, fulfilment, CRM, payment gateways, analytics, etc.) operate seamlessly.
Fulfilment & Supplier Account Management
- Act as the primary account manager for the warehouse fulfilment provider, ensuring service levels, stock movement, and logistics performance meet agreed standards.
- Resolve operational issues quickly and maintain strong working relationships with external ecommerce partners.
Marketing, Social & Affiliate Channels
- Manage the online shop’s presence across the charity’s social media platforms, ensuring product visibility and consistency with brand guidelines.
- Partner with the Marketing team to deliver a continuous pipeline of ecommerce content, campaigns, and audience-targeted promotions.
- Develop and manage affiliate-marketing activity, including both publisher side and advertiser side relationships.
- Track performance, evaluate ROI, and evolve the affiliate strategy to support incremental growth.
Analytics & Reporting
- Monitor sales performance, customer behaviour, funnel metrics, and traffic sources to drive data-led decision making.
- Produce weekly and monthly ecommerce reports, highlighting opportunities and insights to maximise revenue.
About You
The following attributes are considered essential for the job:
- Proven experience managing an ecommerce shop, ideally on Shopify.
- Strong understanding of ecommerce trading, inventory management, merchandising, promotions, and fulfilment workflows.
- Confident in managing relationships with external suppliers, fulfilment partners, and technology providers.
- Experience working with affiliate networks (both as publisher and advertiser).
- Ability to navigate, test, and optimise third party Shopify apps and plugins.
- Strong cross functional communicator, able to collaborate effectively with IT, Marketing, and Operations teams.
- Highly organised, proactive, and comfortable managing multiple priorities simultaneously.
- Data driven mindset with familiarity in ecommerce analytics tools.
The following attributes are considered desirable for the job:
- Experience working within a charity or purpose-led organisation.
- Knowledge of API integrations or ecommerce technical fundamentals.
- Experience in content creation or working with creative teams to build compelling product marketing assets.
- Understanding of social commerce strategies.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Please apply by providing your CV and Cover Letter by 10th April 2026.
Retail Regional Business Manager – Region 1 (Midlands, Kent, South Coast)
Service: Retail
Salary: £32,365 plus £480 home working allowance, per annum
Location: Home-based with regular travel throughout Region 1 (covering shops in Evesham, Hythe, Meads, Seaford, Warwick, and Whitstable); overnight stays as appropriate
Hours: 37 hours per week (full-time)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity for a dynamic and driven Retail Regional Business Manager to play a pivotal role in leading the success and growth of our Community Shop network. You will champion high-quality retail operations across your region, inspire and develop Community Shop Managers, and cultivate strong, positive relationships within local communities. With a focus on commercial performance, brilliant customer experience, and exceptional people leadership, you will help shape the future of our shops and strengthen their impact. This role offers the chance to influence strategic direction, support new store developments, and contribute meaningfully to Family Action’s mission and values while growing your own leadership and retail management expertise.
Main Responsibilities:
- Provide direct line management to Community Shop Managers, ensuring clarity of objectives and accountability and assist them in the day-to-day running of their stores.
- Maximise income from the Community Shops in the region by tightly managing expenditure and being innovative in income generation.
- Conduct regular shop visits to monitor performance, provide feedback, and document findings in visit reports.
- Develop and execute an annual business plan for the region and the individual Community Shops.
- Assist with the preparation of budget forecasts and monthly reporting.
- Monitor retail budgets, track expenditures and flag variances.
- Ensure compliance with health and safety, financial control, and all operational policies and procedures.
- Process Shop Teams’ petty cash claims and expenses and sign-off timesheets.
- Work with Recruitment and HR teams to fill vacancies and support Community Shop teams.
- Maintain staff and volunteer records – particularly around absence tracking and training logs.
- Work with and support Shop Teams to achieve financial targets.
- Keep up to date with developments in the charity retail sector at the local and national level and use this information to help grow the business.
- Support the Shop Teams in embedding the shops in their local communities.
- Allocate resources within the region and share best practices across the shops to maximise opportunities to achieve budgets.
- Serve as a liaison between Shop Teams and the wider charity.
- Deliver inductions, coaching, and training to Community Shop Managers and Shop Teams.
- Promote a positive image for Family Action among your team.
- Lead on creating high-performing cultures with a focus on customer service, operational excellence, financial control, and delivering budgets and targets (both financial and Gift Aid).
- Maintain P&L accountability for the region, controlling costs and monitoring budgets.
- Contribute to the development of the national Retail Strategy.
- Support on new site acquisitions, refits, and disposals in the region as required.
- Act as a key member of the Retail Senior Leadership Team, supporting strategic decision making.
- Uphold Family Action’s Health & Safety and Data Protection policies, reporting issues promptly.
- Promote and embed Family Action’s Equality & Diversity principles in all work.
- Adherence to Family Action’s Safeguarding policies and processes.
- Work flexibly to meet the needs of the service, visiting shops a minimum of once per month and overnight stays as required.
Main Requirements (for details check the job description and person specification):
- Experience in managing multiple retail locations and teams
- Experience in charity retail or community-based initiatives
- Experience in P&L management
- Proven ability to deliver against financial targets and control costs
- Strong leadership and people development skills
- Excellent communication and stakeholder engagement skills
- Ability to work cross-functionally with other charity functions
- Proficient in Microsoft Office and retail management systems
- Full UK driving license and willing to travel
- Excellent commercial awareness and financial acumen
- High levels of organisational skills and attention to detail
- Competence in using EPOS systems
- Ability to work under pressure
- Strong problem-solving and decision-making abilities
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the ‘Apply’ link below and fill out our digital application form
· Closing Date: 13th April 2026 at 23:59pm
Interviews are scheduled to take place virtually, with slots throughout the working day and early/late slots available.
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are hiring a Senior Marketing Manager - Challenge Works
About Challenge Works
At Challenge Works, we design and run challenge prizes to spark innovation in science, technology and society. We are part of Nesta, the research and innovation foundation.
We have run over 100 challenge prizes awarding over £260m, on behalf of public, private and philanthropic funders around the world, including the Longitude Prize on Dementia with Alzheimer's Society and Innovate UK, the Sustainable Cities Challenge with Toyota Mobility Foundation, the Smart Data Challenge with the UK Government Department for Business and Trade and Ofwat’s Water Innovation Fund. Our four priority areas are Climate Response, Cities & Societies, Health and Technology Frontiers.
Summary
This is a new role leading the strategic use of marketing and communications to advance Challenge Works’ social impact mission and commercial objectives.
You will serve as the organisation’s senior lead on marketing and communications, acting as a trusted partner to leaders across the business, and reporting into a member of our Senior Leadership Team.
There are two key strands to the role.
- Driving marketing and communications for Challenge Works with a focus on brand and business development. You will work closely with our priority area leads and Communications Manager to plan and deliver integrated campaigns, digital content, events, stakeholder engagement and PR to accelerate their growth priorities. You will also develop and deliver communications strategies to strengthen the Challenge Works brand through impactful thought leadership, and orchestrate the rollout of campaigns that position us as a leader in transformative innovation.
- Overseeing the delivery of effective development and delivery of prize communications, working with our small in-house communications team and a retained PR agency, as well as any other ad hoc contractors. It also includes acting as an adviser and, where needed, an extra pair of hands on prize communications activity.
Success in this role requires the ability to think strategically while moving swiftly to action. We are a small team and everyone needs to dive in and be hands-on.
We are entirely funded through our work on prizes, so our communications and marketing activity needs to show business results as well as supporting our impact goals. Our target audiences are a niche group: innovation teams within governments, research and innovation funders, philanthropic foundations, and other innovation partners and experts, both in the UK and worldwide. Success means building our brand in the long term to generate awareness and trust with those target communities while also delivering opportunity-led communications that drive conversion for specific propositions. With limited resource, all our channels need to work together effectively to maximise impact.
You will draw on strong relationship-building skills to collaborate effectively across Challenge Works, Nesta and external partners, while bringing the authority and insight needed to influence senior leaders and ensure our communications consistently reflect our ambition and expertise.
The role
- Develop and deliver integrated marketing campaigns aimed at reaching and engaging current and future funders, with a particular focus on owned digital channels and in person stakeholder events.
- Build the Challenge Works brand across all relevant channels so that it becomes synonymous with transformative innovation in the minds of funders in the UK and around the world.
- Thought leadership. Collaborate with internal and affiliated external thought leaders to nurture a pipeline of authentic, high-impact content that builds the Challenge Works brand and generates qualified leads for prize funders and partners.
- Stakeholder strategy. Collaborate with colleagues leading our BD efforts to develop our stakeholder engagement strategy and guide our approach to stakeholder management across Challenge Works.
- Overseeing retained PR agency to ensure effectiveness and value for money in prize communications and, to generate complementary PR ‘moments’ that contribute to funder engagement and awareness.
- Provide strong leadership of the communications team to ensure that they are continuing to develop in their roles, maximising innovator engagement and delivering to the high expectations of our funders. Provide advice, expert input, and training across the wider team around communications topics to enable the whole team to embed best practice communications principles in their work.
- Own the marketing and communications budget ensuring value for money across all activity and budget planning for future strategic initiatives.
- Leveraging our prize communications. Working with the communications team to ensure that we are optimising the opportunities for wider marketing and business development that the prizes (and their communications budgets) will generate.
The person
- A strong track record of developing, delivering and leading the delivery of strategic multichannel marketing strategies and plans, using marketing as part of business development and lead generation in a B2B context
- A strong track record of developing and evolving brand identities in a B2B or social impact context, ensuring brand consistency and resonance across all touchpoints
- Demonstrable understanding of social, political and economic trends and market conditions to provide strategic communications advice to senior staff
- Deep knowledge and proven understanding of communications functions (media, marketing, events, campaigns, editorial, content development, digital platforms) and how they be applied as part of an integrated marketing or communications approach in the pursuit of a communications objective
- An exceptional and experienced strategic thinker, with proven ability to think quickly, digest large amounts of information and consult and advise quickly on communications options and tactics across the communications mix
- Strong interpersonal and collaboration skills, with the ability to work with and support multiple teams efficiency and effectively
- A flair for communicating clearly, concisely and persuasively, verbally and in writing, with proven ability to translate complex topics around entrepreneurship, business, technology, and science into clear, accessible and effective communications products
- A highly effective project manager, who can plan and deliver against multiple projects and priorities at the same time, keeping work on track and ensuring clear communication across internal teams so all parties know what they are required to do and when they need to do it
- Desirable: Experience operating in a small to medium-sized organisation environment with a small communications function that requires both strategic thinking and hands-on delivery.
As with all staff employed in a communications role at Nesta, the postholder will also be at their best working in a collaborative, fast-paced environment, have a flexible approach and an appetite for taking on new tasks and challenges.
What we offer
Salary: circa £39,000 (60% FTE of £65,000) plus an array of benefits, including health cash plans, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more.
Location: This role is based in Blackfriars, Central London, hybrid working arrangement (with at least 1 day working from the office)
Term: Permanent
Hours: This is a part-time role, working 22.5 hours per week.
Making an application
To apply for this role, please submit your application before 8:00am on 6th April.
Interviews will take place w/c 13th April 2026.
At Nesta, we believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results.
We want our workforce to represent the diversity of the people and communities we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
This means that when we are recruiting, we actively seek to reach a diverse pool of candidates. It also means that we are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, compressed or part-time hours, job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
We are currently looking for a Membership Marketing Manager to join our Audience Insights team on a full time contract.
The Membership Marketing Manager is part of the Audience Insights & Engagement team within the larger Audiences Division.
This is a pivotal role for a commercially astute, data-driven marketer who is passionate about audience loyalty. You are adept at translating complex data (from CRM, GA4, etc.) into compelling communication strategies that maximise retention, drive recruitment, and deliver significant financial growth for the Southbank Centre. Your compelling communication skills and leadership will ensure effective briefing and collaboration across all internal and external teams. You will be instrumental in achieving our ambitious membership growth target.
Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please navigate to our webpage to find the original advert.
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing Officer
Harrogate, North Yorkshire
We offer hybrid working.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Marketing Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As Marketing Officer you will play a key role in developing and executing marketing campaigns and activities to enhance the charity’s brand, engage target audience(s) and achieve the charity’s strategic objectives.
Specifically, you will:
· Conduct market research to understand the competitive landscape, sector trends and identify supporter needs.
· Lead the development and approval of high-quality marketing briefs.
· Support the development, testing and refinement of marketing propositions through qualitative and quantitative research.
· Lead project / campaign planning, including defining objectives and KPIs, recommending channel strategy, marketing budgets and creating project plans.
· Lead project delivery teams and meetings, working with key stakeholders across the charity to ensure relevant stakeholders are included / kept informed.
· Project-manage marketing and campaign delivery, working with internal teams and external partners. Plan and execute marketing activities, coordinating workstreams across different teams to meet key campaign / project milestones.
· Work with internal and external marketing experts to create effective marketing plans and insightful and engaging marketing creative. For example, this may include working with creative, digital marketing and media agencies.
· Lead the development of engaging marketing content and collateral for a range of channels – from digital, social, web and email to printed literature and direct mail. For example, this may include developing marketing messages, identifying and working with case studies, leading photography and photo/video shoots.
About You
To be considered for this role, you will need:
· To be educated to degree level or equivalent qualification or work experience in related field.
· To have marketing experience at a similar level or in a similar role
· To have experience of working effectively with external suppliers (including marketing agencies) to procure marketing services / materials / merchandise.
· To have experience of implementing marketing activities / campaigns across a range of different marketing channels / customer touchpoints.
· To be highly organised with an ability to deliver multiple projects on time and to budget.
· To have strong bias to action and ability to ‘get things done’.
· To have excellent copy writing and communication skills.
· To have attention to detail, able to carry out tasks accurately, including correct data entry and reporting.
· To understand brand, brand guidelines and how to ensure brand consistency.
· To have good collaboration and relationship-building skills. To be able to work effectively, with colleagues and external suppliers, to deliver marketing campaigns / projects and activities.
· To be able to travel across the Yorkshire region.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 14 April 2026. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Yorkshire Wildlife Trust was established 80 years ago and today is one of the UK’s fastest growing charities for nature. We seek to appoint a Digital Marketing Officer to join the communications and public affairs team.
We are looking for a digital marketing expert to lead and boost engagement online, drive footfall to our visitor centres as well as events, and inspire more people across Yorkshire to choose a wilder life.
This is a role in which you could make a world of difference, by bringing wild experiences to more people through colourful content and stories, leading to positive action for wildlife and driving recognition for our trusted brand.
Close collaboration with colleagues across the Trust is essential, working with communication, engagement, reserve and visitor services colleagues to promote events, and a growing programme of wildlife-themed festivals and wildlife watching experiences.
You will have experience of planning and delivering strategy to reach different audiences through channels, as well as creating or commissioning content that reaches audiences with impact. You will have an ability and interest in using analytics to help bring continuous learning and improvement to our activity.
People tell us that the best thing about working at the Trust is the people and you’ll join a dedicated communications and public affairs team, in the growing fundraising and engagement directorate.
Yorkshire is home to some of the UK’s most amazing wildlife and wild places but much of it is under growing pressure and facing an uncertain future. We are part of UK wide movement restoring nature, helping people take meaningful action and creating an inclusive society where nature matters. You will have an opportunity to truly make a difference in one of England’s largest regions, to inspire more people to notice, enjoy and take action for Yorkshire’s incredible wildlife and wild places.
The client requests no contact from agencies or media sales.
Shop Manager
Permanent, 35 hours
£27,172 a year - total package including a market supplement
Wimbledon shop - 84 The Broadway, London, SW19 1RH
The salary for this role is £25,172.40 a year. The role will also include a £2,000 a year market supplement.
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?
If so, this could be the opportunity for you.
The role
Permanent, 35 hours a week.
Scope's Wimbledon shop - 84 The Broadway, London SW19 1RH
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Wednesday 15 April 2026.
As Shop Manager of Scope’s Wimbledon shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different
In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:
· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
· Work collaboratively with the Assistant Shop Manager
About you
We’re looking for someone who has:
· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
· Commercially aware and able to spot opportunities
· Be able to lead and support people
· Customer-focused, with a can-do attitude
· A team player with strong work ethic
· Accurate and detail-oriented
· IT literate and numeracy skills
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota
Additional Information
In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.
You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
Anonymised applications
We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Our promise to disabled people
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.
As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).
If you need any changes or support during the recruitment process, please email us via our website.
Important to know
You must meet all the essential requirements listed in the job description.
If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 35 days annual leave
· flexible working (where we can)
· company pension
· excellent training and career development
· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
Please note that successful candidates will be subject to an enhanced DBS check.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HEAD OF RETENTION & DEVELOPMENT
Senior supporter retention and donor development role with individuals, churches and charitable trusts at Christian charity Embrace the Middle East.
Why work for Embrace the Middle East?
- Hybrid role: High Wycombe (minimum onsite twice a month)
- 10% employer pension contribution
- 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 days after 10 years. Plus 3 days between Christmas and New Year.
- Life Assurance: 3× salary
- Flexi-time and home-working options
- Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7)
- Access to retail discount portal
- Training and development programme
- A values-led team committed to mission, integrity, and compassion
About the Role
Working with the Director of Fundraising and Communications, you will lead the development and delivery of Embrace’s supporter retention and donor development strategy, building deep and lasting relationships with individuals, churches, and communities. You’ll be responsible for shaping the full supporter lifecycle, from onboarding and ongoing relationship building to reactivation, cross-engagement, and long-term value growth. This is a role that blends strategy, creativity, and data insight, requiring someone who can hold the big picture while empowering a diverse team of fundraising and subject matter experts.
You’ll have:
- Proven experience in supporter engagement, donor retention, and income growth strategies.
- Strong analytical skills, experience using data for segmentation, trend analysis,
- and performance optimisation.
- Strategic thinking, with the ability to innovate and diversify income streams.
- Excellent leadership and team management skills, with an ability to lead and develop high‑performing teams in hybrid/remote settings.
- Demonstrated ability to manage complex projects from planning to delivery.
- Knowledge of UK fundraising regulations, GDPR, and ethical practice.
Role Requirements
- Commitment to Embrace’s Christian mission and values (as a practising Christian or someone supportive of our ethos).
- Willingness to travel occasionally to the Middle East (every 2–3 years).
- Right to work in the UK.
About Embrace the Middle East
At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we’ve worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities.
We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi‑channel supporter and donor growth, build a digital‑first marketing strategy, and drive sustainable organisational impact.
Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response.
The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy.
For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.
Key dates:
Closing date: Tuesday 28th April 2026
Charisma vetting interviews must be completed by: Tuesday 5th May 2026
Interviews with Embrace the Middle East: w/c 11th May 2026
Please refer to the candidate pack for more comprehensive information.









