Retail & Café Manager
St Margaret's Hospital, Epping
£9.59 per hour
16 hours per week, Monday – Friday (flexible hours)

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right.

We are different from commercial operators, and rightly so. Our employee and volunteer teams offer comfort, reassurance and a friendly ear to patients and visitors and act as a valuable link with helpful community services. 

Our shops and cafés are staffed by volunteers and employees and provide an outstanding range of healthy food choices.

Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Would you like to make a positive difference to people’s lives? 

We are looking for talented, passionate people with the right skills and experience to work with us to deliver our mission - to keep people happy, healthy and connected in our communities and hospitals.

What you’ll be doing

As a Retail & Café Manager, you’ll be part of and lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service to staff, visitors and patients at St Margaret's Hospital. In this busy role, you will be responsible for:

- Motivating and managing a team of staff and volunteers to deliver exceptional customer service, to include managing performance and development, training, creating fair rotas and recruiting as necessary
- Managing finances to include reporting on costs / profit and loss budgets and sales
- Overseeing stock ordering, deliveries and controls
- Developing and maintaining excellent working relationships health trusts, suppliers and other key local contacts 
- Managing the store to a high standard, ensuring compliance with all necessary checks and managing promotions and Royal Voluntary Service merchandise
- Creating a positive working environment and ensuring the site is clean, attractive and welcoming
- Supporting and promoting a variety of fundraising activities

What you will need

To be considered as a Retail & Café Manager, you will need proven experience of working in a retail or customer-facing role and a strong passion for delivering quality customer service. You must have excellent communication skills and be able to communicate with a variety of people in a friendly and professional manner. 

You will lead by example and maintain the harmony of the team of employees and volunteers, have a ‘can-do’ attitude and be confident in maximising sales opportunities. 

Experience of using EPOS systems would be desirable, as would experience of general administrative processes and the ability to use standard IT Microsoft and internet systems to a basic level. 

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check.  

Why work for Royal Voluntary Service

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service:

- We will train and support you in your role 
- We offer an employee assistance helpline
- We are happy to talk about flexible working 
- We offer a great pension scheme 
- You will receive 25 days’ annual leave plus paid statutory Bank Holidays (pro rata)

How to apply

To apply for the position of Retail & Café Manager, please apply via the button shown.  

The closing date for this vacancy is the 26th July 2020. However, we reserve the right to close this vacancy early should sufficient applications be received. 

Interview date: 30th July 2020.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Café Manager, Catering Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor.

Background

Our mission is simple: to get refugees cycling! We are a community of refugees, mechanics, cyclists and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to refugees. We have donated nearly 6,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop and we service bikes to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth due to increased demand for our charitable services and sales through our social enterprise. This full time position is required to deliver engaging marketing across platforms, coupled with fundraising campaigns and efforts. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. The Marketing and Fundraising Executive will report to two individuals: the Fundraising and Retail Manager, and the Marketing Manager. Your role will have a high level of autonomy and you will help shape the future of the organisation.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

Your role will sit between Marketing and Fundraising. By working with the managers of both job functions, you’ll be exposed to some amazing campaigns from start to finish. You will also work closely with other parts of the organisation, including operations. You will work with digital marketing, communications and PR in part of your role, whilst also working closely with fundraising, from supporting stewardship, researching new initiatives, and helping deliver events.

Duties and responsibilities

• Content creation across social, web and email; be comfortable with email
• Create and deliver marketing campaigns when called upon
• Community Management across social community and email
• Research and deliver brand story-telling
• Use analytics to interrogate results and optimise for future campaigns and activity
• Handle sensitive data including beneficiaries’ (service users) data
• Research retail products as and when required, with robust data to be included within findings
• Support donor and fundraiser stewardship journeys
• Assist with the development of our retail and fundraising arms including research and delivery
• Help to deliver fundraising events

Person Specification

• Interested in research, analytics and data
• Strong knowledge of social media platforms and specific communications for these platforms.
• Digitally savvy and willingness to learn new platforms
• Strong interpersonal skills, such as building and fostering relationships
• Excellent communication skills, including over the phone, in person and written
• A natural problem solver, with attention to detail and ability to work under pressure
• Comfortable working autonomously, and is confident to seek out help where appropriate
• Knowledge of the refugee sector in the UK, and experience of working or volunteering for a charitable or non-profit organization.  
• Ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Shares organisational values and is committed to The Bike Project’s mission.

Working conditions

We’re offering a start date of late July 2020 onwards subject to reference checks and a DBS basic disclosure.

The Bike Project is a flexible workplace. Whilst remote working is essential in the current context, a desk space will be provided for the post holder in our office so that they can work from there as and when required once it is re-opened.  Some travel to our other sites may also be required from time to time.

Physical requirements

None.

Direct reports

Volunteers, Fundraisers, Donors.

Application process

If you meet the person specification then please apply with an up to date CV and a cover letter (no longer than one page) that answers the 3 questions below. Please also tell us how you heard about this job opportunity. 

Cover letter questions:

• What attracted you to this role and working in the refugee sector? 
• What will the future of fundraising look like in a post Covid-19 world?
• Tell us about a time when your campaign delivered results on little to no budget. How did you measure success?

The closing date for applications is midnight on 12th July 2020. Interviews will be held in w/c 13th July 2020 and will be held on Zoom.

Job title: Digital Marketing Officer
Salary: up to £30,209.35 per annum plus homeworking allowance
Location: Chelwood Gate, Haywards Heath or homebased
Job type: Fixed term contract
Contract length: 12 months
Hours per week: 35
Closing date: 16 July 2020
Interview date: 24 July 2020

Please be aware this is a fixed term contract position for up to 12 months, working 35 hours per week (5 days). The role could be considered as a homebased position.

We are seeking an ambitious Digital Marketing Officer to join our passionate, award-winning team of fundraisers.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

The Direct and Digital Marketing team sits within the Fundraising Directorate of the charity – working collaboratively to create a fully integrated individual giving programme. With an ambitious annual income target of £20m the team of 20 work across multiple communication channels to promote our regular giving and cash offerings.
Cats Protection has seen a transformational growth in digital fundraising over the past couple of years and this is a very exciting time to join the team. You will play a key role in implementing the digital fundraising strategy, maximizing income through digital channels.

This role will work across multiple communication channels, focusing on Gaming for Good, social media advertising and Facebook donate and mobile. This role will also support growth in digital across all income streams, from events to regional fundraising to retail. You will be responsible for implemeting the digital marketing programme from conception to delivery and analyzing the effectiveness of new digital channels.

The ideal candidate will have digital fundraising experience and a proven track record of achieving income against agreed financial targets. You will be an assertive communicator, confident in managing external agencies and working with internal teams. A self-starter, you will be able to use your own initiative and will also hold an in depth knowledge of all the latest digital fundraising best practice, trends and compliance.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a virtual interview including a presentation.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job title: Senior Policy Adviser
Location: London with occasional travel to Leeds
Role: Fixed Term Contract to 4th June 2021, Part-time, 3 days per week
Salary: £48,270 + £4,000 London Weighting pro rata at 0.6 (FTE)

Job Details

We welcome applications for secondment from the health sector and encourage anyone wishing to do this to have advance agreement from their employer.

The NHS Confederation is the independent voice of NHS leadership. Our aim is an empowered healthy population supported by world class health and care services. Our 500+ members span the full range of organisations that provide and commission services including acute, community, mental health and ambulance service trusts; independent providers; clinical commissioning groups; and academic health science networks. We work across England, Wales and Northern Ireland and have a European Office focused on Brexit and international learning opportunities. We support our members to address the policy and strategic challenges facing the health and care system, influence the development of national policy and represent their views at the highest levels and in the public arena. In the last few months we have been working with members to ensure that there has been sufficient Government support to manage Covid-19 and we are now working on how we restore health and care services  more widely as part of our #NHSReset campaign.

We are looking for someone who has:

• Excellent knowledge of contemporary health policy, service delivery challenges and the wider NHS.
• A successful track record of delivering insightful and influential thought leadership and influencing through policy products and engagement activities
• Ability to write accessible and compelling policy narratives
• Excellent analytical and problem-solving skills that cut through complexity and provide insight
• Proven ability to build strong personal relationships and effective formal and informal networks.
• Excellent communication and interpersonal skills, including being personally credible and influential with senior stakeholders
• Ability to effectively manage a mixed portfolio of policy work, including scoping, ensuring it is relevant, timely and of a high quality

The Role

At this time of profound change our members need support to address the policy and strategic challenges of the evolving health and care policy landscape and a strong voice that materially shapes and influences the direction of travel so that the needs of patients and local populations are met in the best way possible. 

We have an opportunity for an exceptional policy professional who can work closely with our members to understand their views and needs and shape a programme of policy and advocacy work to meet them. You will be used to working at national level, with members and stakeholders to gather intelligence, develop policy positions, reports and briefings. Also, in acting as an expert in your field, representing the organisation’s and members’ views. You will be used to working effectively as part of a team of policy experts but also flexibly across organisational teams.  

In return you have the opportunity to develop a strong public profile as a national expert commenting on and helping to influence the future direction of health policy and practice. As well as an excellent benefits package including 30 days annual leave, pension scheme, flexible working, salary sacrifice schemes and season ticket loans. 

The NHS Confederation welcomes all applicants from all backgrounds and is committed to recruiting the best person for the job through a process that is fair, open, consistent, and free from discrimination. We believe it is essential to build a diverse and inclusive company culture where all employees feel valued, respected, and acknowledged.

The NHS Confederation is also committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly to respond to changing circumstances and we want to ensure we do as much as possible to help support a work life balance and take care of employee health and wellbeing.

Application deadline: Thursday 16th July (midnight)
Interview date: Tuesday 28th July (remotely)

Head of Marketing & Communications

£41,067 per annum

35 hours a week

We are a diverse and forward thinking charity embarking on a substantial period of growth. Are you a positive, ambitious and strategic thinker looking to make a significant difference to the lives of local children? If so, we want you in our growing, award winning team.

Reporting to the Director of Income Generation, you will have a dynamic and proactive approach to lead the Marketing & Communications team in delivering the strategy and take responsibility for ensuring the Martin House Brand is well recognised across our region. You will be passionate about Marketing and Communications and have a proven track record in delivering successful Marketing & Communications strategies both internal and external.  You will be part of our vision to be able to provide palliative care to every child and young person that needs it.

What does the role involve? 

• Lead on the development of the strategic direction for the Martin House brand, integrate the brand across the entire hospice and act as brand guardian
• Effectively lead, inspire, develop and manage the Marketing & Communications team to enable them to achieve key objectives
• To bring new ideas and creative for raising the profile of Martin House across key audiences across North, West and East Yorkshire
• To work across all departments to manage internal communications and lead on the development of all publications

Who are we looking for?

To be considered for this fantastic opportunity you should have a strong track record in working at a senior level leading a successful, high-performing Marketing & Communications team. You must have proven experience of delivering compelling Marketing campaigns and excellent communications pieces. You must have worked across both digital platforms and more traditional press and print. An inspirational leader and communicator, you must have experience of dealing with senior level contacts both internally and externally, and possess the ability to contribute to the charity at a strategic level. The role requires excellent knowledge of contemporary Marketing techniques and will need someone with the confidence to be innovative and entrepreneurial. Of paramount importance is a proven record of managerial success, and a wealth of ambition and determination.

If you feel excited by the prospect of helping this outstanding charity to achieve their ambitions and have the skill set required to do this then we would love to hear from you.

Benefits include 32 days annual leave plus statutory holidays, and recognition of NHS pension scheme for candidates who are currently in the scheme (alternative stakeholder pension also offered).

For further information about this role, including a full Job Description, Person Specification and Application Form, please visit the Job Vacancies section of our website,  or contact Clare Newbegin or Rachel Sherbourne at Martin House, Grove Road, Boston Spa, Wetherby, West Yorkshire, LS23 6TX or by telephone.

The closing date for applications is Sunday 19th July

Interviews will take place on Monday 27th July via zoom.  We try to keep our postage costs down so if you have not heard from us by Friday 24th July please assume your application has been unsuccessful on this occasion.

Registered Charity No. 517919

Company Registration No. 2016332, England