Retail volunteer administrator jobs

We have an exciting opportunity for a Service Delivery Assistant to join the National Contact Centre team in Cardiff, working 7.5 hours a week over one day.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working of one day per week working from home.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail and general queries into the National Contact Centre.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.

About You:

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach

You will need:

• Effective verbal/written communication and numerical skills.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Store Manager

Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5

The Vacancy

Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Shop Manager

Service: Relate at Family Action

Location: Warwick

Hours: 37.5 hours per week (full-time)

Salary: £13.10 per hour

Contract type: Permanent

We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are

Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred

• Experience of customer care

• High levels of organisational skills

• Highly focussed on maximising sales

• An eye for detail

• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?

We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Thursday 26th February 2026

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

Contract type

Permanent – ST Giles Hospice Shops

Location

Bloxwich

Hours

15 hours (2 days out of 7) 8:55am – 5:05pm trading over 7 days.

Annual salary

£9633 (Retail Band AA)

Review date

08/03/2026

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted. 

You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy. 

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

Qualifications

Essential

·Qualifications in English and Maths

·Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE

Knowledge and experience

Essential

·Ability to lead and motivate others

·Previous retail experience

·Understanding of health and safety regulations

·Ability to plan and priorities workloads and delegate accordingly

·Outstanding communications skills

·Excellent customer focus

·Knowledge and understanding of sales management, profit and loss

Desirable

·Local community knowledge

·Previous line management experience

·Experience in achieving goals and identifying opportunities

·Has the ability to implement and enforce policies

·A desire to work as part of a team to generate fresh and innovative community-based ideas

·Some experience of Gift Aid

·Some experience of working with volunteers

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

·Ability to handle administrative task, such a cash handling

·Be a keen problem solver

·Ability to follow organisational policy and procedures

·IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks

Desirable

·Ability to work on own initiative and prioritise workload

·Team Management skills

·Experience in training and developing staff and/or volunteers

Personal Attributes

·Strong communicator 

·Customer focused

·Willingness to learn

·Flexible and adaptable to change

·Good interpersonal skills

·Goodtime keeping and strong work ethic 

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

The Volunteer Pogramme Manager will be responsible for the programming, planning, organisation, administration and delivery of HOME’s Volunteer Programme, which aims to:

• Provide a diverse range of people with the opportunity to develop skills and improve their wellbeing within the unique environment of a creative contemporary arts centre

• Develop employability and emotional intelligence skills

• Contribute to developing future talent within the cultural sector

• Diversify HOME’s workforce

Main Duties

• Collaborate with staff across the organisation to champion, programme, plan, organise and deliver HOME’s Volunteer Programme.

• Recruit, monitor, rota and support volunteers. Organise inductions and training for all volunteers. Ensuring they are appropriately trained and matched to roles and that volunteers with additional needs are supported.

• Oversee communications to all volunteers ensuring they have all information needed to succeed in their role, including sending a weekly newsletter and providing role briefing information.

• Work closely with Engagement team members to ensure that opportunities are targeted towards participants, partners and groups we are working with where appropriate.

• Work with the Customer Service Team to ensure appropriate staff are trained and/ or supported to enable them to support and develop volunteers.

• Ensure appropriate staff are kept aware of best practice in relation to volunteering and of any changes in legislation that relate to this strand.

• Develop pathways for the personal development of volunteers we work with at HOME, supporting them in their endeavors beyond our programmes.

• Develop strategic partnerships and relationships to ensure HOME’s programme and associated opportunities reach out across the city and into the other 9 boroughs of Greater Manchester.

• Work with Communications staff to ensure suitable publicity and other promotional material is produced and distributed to promote the Volunteer Programme.

• Manage and control the Volunteer Programme budget in liaison with the Director of Audiences, and to assist in raising additional financial support when necessary.

• Maintain monitoring as well as record keeping systems to evaluate work and prepare material for the written reports for HOME's Board and funders.

• Represent HOME at relevant conferences and events and be an advocate for this programme of work internally, locally, regionally and nationally.

• Ensuring that all individuals who are legally required to undertake a DBS check are vetted before beginning relevant activity.

• Work collaboratively and supportively as a member of HOME, playing a key role in developing and delivering an integrated, inclusive, vibrant and creative programme of work.

• Ensure that all quarterly and annual reporting is completed on time and in full.

Additional duties

• Perform all tasks in line with HOME's commitment to providing the widest employee access.

• Take part in working groups & training sessions as required.

• Be an advocate and ambassador for HOME.

• Uphold and follow values and GMAC policies, particularly those around diversity, environmental sustainability, access, safeguarding, H&S & GDPR.

• Keep up to date with financial, administrative and operational best practice.

• Undertake any additional duties within the scope of the role as requested by the Director of the department or CEO.

• Work evenings and weekends if required.

• Undertake national and international travel if required.

This is not an exhaustive list of duties and HOME’s management may, at any time, allocate other duties which are of a similar nature or level. 

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Loughborough on a 37.5 hour contract.

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What you will do: 

• Drive sales in the store to meet expected budgets and KPI’s 

• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily. 

• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.

• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.

• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.

• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store. 

To be a successful Shop Manager you will be: 

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment. 

• Ability to lead and support a team from varying backgrounds. 

• Ability to meet the needs of the customers to generate and increase the sales of the store.

• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis. 

The full detailed job description is available below.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. 

If you are passionate about leading high‑performing teams and delivering exceptional store standards, we’d love to hear from you. Apply now with an updated CV. Applications close on 28th February, with interviews to be held shortly afterward.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Are you someone who is excited about charity retail, fashion, who can use their initiative? Do you have experience managing a retail team? Yes, then please keep reading as we may have the role for you. 

We are excited to be looking for an Assistant Shop Manager to work in our Loughborough Shop for 37.5 hours per week.

We are looking for a passionate and motivated person to help our store reach full potential.

As an Assistant Shop Manager you will: 

• Help develop in store systems and promote donations and sales to maximise profits 
• Be representing Mencap as an efficient and charitable organisation by ensuring that your actions reinforce the Mencap aims and values 
• Strive to ensure stock is generated from the local area and donors 
• Sign up donors to the Gift Aid scheme and ensure maximum income is achieved through Gift Aid 
• Be responsible for achieving profit targets by ensuring sales are maximised and the cost are effectively managed 
• Maintain the store to a high standard of presentation throughout. 
• Build an effective volunteer team and provide training, development, work reviews and appraisals to paid staff and volunteers 
• Be responsible for all financial and cash handling and health and safety. 

To be a successful Assistant Shop Manager, you will be: 

• An experienced assistant manager or Supervisor  with the ability to maintain budgets and complete weekly income and banking sheets accurately, preferably with previous charity retail experience. 
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate. 
• Willing to travel to occasional team meetings, training events and in the initial growth of the new retail train assisting with setting up other new stores. 
• Passionate about the Mencap values and will strive to ensure our Retail brand is successful.   

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. 

 We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website. 

If this sounds like the perfect next step in your retail career, don’t wait, apply now with an updated CV. Applications close on 28th February, with interviews to follow shortly after.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Project Trust is an education charity with over fifty years’ experience in international volunteering for young people.  We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.

We annually select up to 200 young people from across the UK for sustainable teaching and youth development projects around the world.  Our Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.

We are looking for a talented and versatile Volunteer & Schools Engagement Coordinator to recruit and support Volunteers for our immersive and focused international placements.  This is an exciting role for a motivated self-starter with excellent communication skills to work with inspirational young people from across the UK, enabling them to achieve their dream of an international volunteering placement.

The successful candidate will be a highly organised individual with the ability to build and maintain relationships with schools and with young people.  We are looking for an inspiring public speaker who is able to engage with and motivate young people to support the recruitment, retention and fundraising efforts of our future Volunteers.

The role is home-based and will involve travel throughout England, including overnight stays, plus some travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends.

Main areas of responsibility include:

• Recruit Volunteer candidates through delivery of inspiring presentations within schools, youth organisations and careers fairs
• Develop relationships with partner organisations within the education and youth sectors
• Support and co-ordinate Returned Volunteers in the delivery of school talks
• Be a point of contact and support for young people at application, selection and throughout fundraising activities

Responsibilities & duties

• Recruit Volunteer candidates through the delivery of inspiring presentations in schools and youth organisations, in-person and online
• Engage and support fundraising Volunteers, offering practical advice, guidance and monitoring of fundraising progress
• Represent Project Trust at career and recruitment fairs
• Develop and maintain relationships with partnership organisations within the education and youth sectors
• Support and co-ordinate Returned Volunteers in the delivery of school talks
• Be a point of contact and support for young people throughout the application, selection and fundraising process
• Maintain accurate and up to date records on our CRM database
• Participate in the selection, training and debriefing of Volunteers

Qualifications & skills

Essential

• Commitment to Project Trust’s purpose, approach, ethos
• Excellent planning and organisational skills, with the ability to prioritise workload and manage time effectively
• Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others
• Experience of working effectively with and developing young people in a variety of settings, eg schools, youth and community groups
• Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team
• Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences
• Excellent customer service skills, with a commitment to providing an outstanding service to Volunteers and third parties
• Excellent administrative skills, able to keep accurate and up to date records and produce reports
• Good judgement and decision-making skills with the ability to work under pressure
• Working knowledge of Microsoft packages and a variety of social media platforms
• Ability to travel within a designated region of the UK and to other parts of the UK as required
• Ability to work remotely from an appropriate home base
• Willingness to undertake work outside standard office hours
• A full clean driving licence and use of a vehicle

Desirable

• Experience of working and/or living in an international environment
• Qualification in working with young people, or demonstrable equivalent experience
• Knowledge and understanding of the voluntary and charitable sector
• Experience in marketing or sales
• Experience of running small projects
• Experience in using a CRM database

Conditions of Service

The appointment will be made subject to Project Trust’s detailed terms and conditions of employment. Candidates should be aware that:

• The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
• Any offer of appointment will be made subject to the receipt of satisfactory references
• The post holder must have the right to work in the UK

If you are passionate about youth development and want to use your skills, knowledge and experience to change the world, apply now.

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

• To support the Shop Manager to manage the Retail budget to achieve agreed targets:
• Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
• Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• Source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in the sorting and lifting of stock.
• Job Purpose
• Job Description
• Duties and Responsibilities

Administration and compliance

• To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
• Assist in controlling shop expenditure through effective cost control of weekly expenses.
• Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
• Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
• Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

• To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
• Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
• Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
• Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
• Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
• Assist at other shops if requested and where reasonable.
• Carry out duties in accordance with Trust #Promises.

Customer Service

• To ensure customer care and quality of service.
• Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.

Retail assistant manager

£12.78 - £14.91

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 15 hours per week

Location: Sleaford

Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

**The internal title for this role is Assistant Shop Manager.

At Cancer Research UK, we exist to beat cancer.

Nestled in the beautiful market town of Sleaford, our Cancer Research UK Sleaford shop is the community’s hub for all things donated and second hand.

We’re looking for a motivated retail professional to join us as an Assistant Shop Manager.  You’ll act as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll bring strong customer service experience, thrive in a lively, fast paced retail environment and have some experience of supervising, coaching or motivating junior colleagues.

It’s a great opportunity to work in your local area for a trusted employee, as well as a great development opportunity giving you  the opportunity to stand in for the Shop Manager in their absence

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.  

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income. 
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

What skills are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.    
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

[Download the full role profile] 

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

The Role 
 
As Deputy Shop Manager at our shop in Skipton, you will  manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

Specifically, you will: 

• Play an active part in running our shop in Skipton, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To ideally be educated to GCSE level or equivalent but not essential.

• Experience of managing people/volunteers including recruitment and development.

• To be highly organised with good time management skills.

• To be able to prioritise workload and meet deadlines.

• To be able to use own initiative.

• To be resilient and adaptable to change. 

• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.

• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings. 

• A willingness and ability to safely lone work. 

• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include: 

• A check on your employment history, by seeking two references

• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006 

• To undertake an enhanced DBS check. 

Please note, this role is not eligible for a visa sponsorship. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 3 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us. 

Operations & People Support Officer

Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Job Purpose

This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.

You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.

Main Duties & Responsibilities

Fundraising & Office

• Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.

• Handle sensitive information appropriately, maintaining confidentiality at all times.

• Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.

• Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.

• Provide excellent customer care and donor stewardship in every interaction.

• Manage incoming mail, ensuring it is opened, distributed and responded to promptly.

• Process donations in line with established receipting procedures.

• Adhere to audit procedures and liaise with the Charity’s auditors.

• Maintain filing systems, ensuring safe storage and regular archiving of records.

• Support the senior management team, including organising meetings and room bookings.

• Undertake banking procedures, ensuring donations are accurately recorded and banked.

Hospital & Online Shop

• Process online shop orders in a timely manner.

• Run regular online sales reports for the Operations Manager.

• Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.

• Provide customer service in the hospital Atrium shop and support front desk cover as required.

• Cash up the till, ensuring all sales are accurately recorded and passed for banking.

Database Support

• Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.

• Produce analytical reports from the fundraising database for audit purposes.

People / HR Support

Provide People/HR administrative support in the following areas:

• Recruitment, including coordinating recruitment and induction of new starters.

• Volunteer coordination, ensuring a robust process from expression of interest through to induction.

• Ensuring all staff have DBS checks in line with Trust requirements.

• Administration of staff annual leave and absence reporting.

• Creating staff correspondence, including pay award, furlough and other required communications.

Other Duties

• Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.

• Be an active and supportive team member, contributing to team development and collaborative working.

• Attend and support fundraising events where required.

• Undertake any other reasonable duties as requested by your line manager.

Person Specification

Qualifications, Knowledge & Experience

Essential

• Experience managing a demanding and varied workload.

• Proven experience handling cash and working within audit and procedural controls.

• Strong customer service background.

Desirable

• Experience working in a charity.

• Experience using a CRM system or database.

• Experience using Shopify or other online sales platforms.

• HR experience or qualifications.

Skills & Attributes

• Commitment to equality, diversity and collaborative working.

• Excellent written and verbal communication skills.

• Ability to build strong working relationships.

• Self-motivated with a positive attitude in a fast-paced environment.

• Highly organised, adaptable and able to manage shifting priorities.

• Able to work effectively both independently and as part of a team.

• Strong understanding of data protection and confidentiality.

• Excellent IT skills, including Microsoft packages.

Additional Requirements

Essential

• Strong interest in working for a children’s health charity.

• Commitment to the values of Alder Hey Children’s Charity.

• Willingness to get involved across the Charity.

Desirable

• Willingness to occasionally work outside normal office hours.

Our Values

At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.

• Courage: We try new things, take risks and speak up. We are accountable and unstoppable.

• Together: We work as one team, celebrate diversity and empower one another.

• Passion: We care deeply about what we do and inspire others.

• Magical: We are creative, child-led and create special moments that go the extra mile.

Four-Day Working Week

In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.

Additional Information

This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.

Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

Do you have a head for fundraising and a heart for animals? This is your chance to become the face of Blue Cross in the south region! We are recruiting for a Regional Fundraising Officer (South) to join our community and events team. This is a hybrid role based at our Burford office.

More about the role

This is a varied and vibrant position where no two days are quite the same. You will work closely with the Community & Events Manager to develop and bring to life regional community fundraising plans that truly resonate with local people across the South of England and Wales. A major part of your focus will be managing and stimulating growth in the areas surrounding our rehoming centres, retail shops and vet hospitals. You will be championing our classic fundraising campaigns, such as Paws for Tea, while also spotting new opportunities to increase income and supporting our incredible "Do it Yourself" fundraisers to help them reach their full potential.

Beyond the numbers, this role is about relationships. You will be building and nurturing volunteer networks, recruiting new faces, and developing fundraising groups that can respond quickly to new opportunities. You will also identify and apply for ‘Charity of the Year’ partnerships with local businesses and managing those corporate relationships. Whether you are supporting local events, encouraging fundraisers to get involved through internal communications, or ensuring our donors feel valued through careful stewardship, you will be key to our growth. You will also be completing administration tasks to keep things running smoothly, such as financial coding, raising purchase orders, and liaising with our data team to ensure every penny is accounted for. 

This is a hybrid role with 2 days a week from our Burford office. There will also be regular visits to our rehoming centres, retail shops and vet hospitals in the South region.

About you:

To thrive in this role, you will be a confident and articulate individual who genuinely loves connecting with people. We are looking for a self-starter who can motivate themselves and others, seamlessly switching between chatting with a local volunteer group, pitching to a corporate partner, or collaborating with our internal teams. You should have a proven track record in community fundraising and the organizational skills to juggle multiple projects.

We are looking for someone with a flexible attitude who isn't afraid to make decisions and take the lead when necessary. You will have a proactive approach to growth, constantly looking for new opportunities to expand our fundraising reach and build on our income. 

Essential Qualifications, Skills, and Experience

· Full driving licence and have transport readily available

· Demonstrable experience in Community fundraising role

· Demonstrable experience in running regional local fundraising appeals

· Recruitment and managing volunteer fundraising groups and individual fundraisers

· Planning of fundraising events programme and evaluation of fundraising opportunities

· Working with other fundraising teams to deliver diverse activities including events, corporate partnerships and key supporter/cultivation activities

· Excellent written and face-to-face communication skills, with an aptitude for interacting with colleagues and supporters on all levels

· Proficient computer skills in Microsoft Office (Word, Excel, Outlook), databases and the Internet

· Ability to demonstrate and apply Blue Cross values of compassion, courage and inclusivity 

Desirable Qualifications, Skills, and Experience

· Knowledge of fundraising databases (ideally Dynamics 365)

How to apply 

Click the apply button below and complete the online application process before the closing date on Tuesday 3rd March 2026. 

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits   

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:  

· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.

· Pension scheme with enhanced employer contribution 

· Life assurance 

· Unlimited access to an employee assistance programme

· Programmes for physical and mental wellbeing support

· Free access to GP via MetLife

· Recognition scheme

· Annual volunteer days 

· Claim for professional fees

· Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.