Retention Officer Jobs in Birmingham

About the role:

On the back of continued growth due to successful fundraising performance over the last 5 years, we are ready to take the next step in our fundraising strategy and launch a Philanthropy Giving programme. You will bring expertise and skills in this field to support the fundraising team and build on the already strong stewardship and engagement we have with key individuals.

An experienced fundraiser or business development professional, you will relish the opportunity to own and launch the strategy and implement a long-term engagement plan to strengthen High Value relationships that will deliver a new and sustainable income stream.

The role is new and on an initial fixed term contract of 12 months but with the potential to make the role permanent if the strategy succeeds.

Salary: £35,000-£40,000 per annum 0.8 FTE

About you:

You're likely to be a seasoned philanthropy professional, ideally with a track record securing gifts.

You will be comfortable in working closely with a Senior Leadership team and Board.

With an understanding of philanthropy and what makes major donors tick, you will also have the appetite and aptitude to develop new relationships from scratch.

The role will be a good mix of stewarding existing relationships and building brand-new ones. Therefore, you will need to be comfortable and confident researching and developing new contacts, harnessing the potential of existing networks and working closely with the wider organisation.

A key part to the role will be to deliver engagement activities, therefore event planning and project management skills are important.

About Us: Railway Children is an International children's charity working in India, Tanzania and the UK. Our mission is to safeguard children at risk of being lost to the streets by empowering families, communities and partners to create lasting change, ensuring every child can reach their full potential.

Why Join Us? At Railway Children, as well as helping some of the world’s most vulnerable children and young people, you will join a dedicated and supportive team, offering flexible working environment and a culture we are really proud of.

We are recruiting for a Director of Finance who will also act as Company Secretary; based at our office in Bromsgrove, Worcestershire.

The successful candidate will be responsible for managing the financial operations of the charity, whilst leading the development of our financial strategy and aligning it to our objectives. It’s a really exciting time to join us as we begin to embed our new five-year strategy and the successful candidate will be part of this transformational change. You will also liaise closely with the Board of Trustees being responsible for financial planning, oversight and reporting regulatory compliance.

Our ideal candidate will have excellent communication skills and a strong finance business partnering approach. You will have a continuous improvement mindset with the drive to make a difference and a proven track record of bringing people on a finance transformation journey. You will be sufficiently self-motivated to learn and improve processes to enhance efficiency.

This is a highly rewarding role working within a charity committed to keeping children safe from sexual harm. It is anticipated that this role will commence 1st October 2025; however, there is scope for an earlier induction period to work alongside the current postholder.

If you want to work with people who care about making a difference and have a can-do attitude, we would love to hear from you - please contact us for an application pack.

We offer hybrid working, a NEST pension, 33 days annual leave inclusive of bank holidays (rising to 38 days after 5 years’ successful service), charity discounts, Employee Assistance Programme and Benenden medical cover.

We are looking for a Senior Employer Engagement & Partnerships Manager to support Youth Futures with achieving their ambition as part of their strategy to influence employer behaviour and practice to support more young people into employment.

This role is suited to someone who can demonstrate a strong ability to influence employer behaviour and practice change, working directly with employers or through stakeholders with experience of, or a passion for tackling youth unemployment.

We are looking for someone who is a natural communicator, relationship builder, good problem solver and excellent at managing people and performance to achieve goals and targets.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please download the Recruitment Pack.

Important - Due to volume of applications already received for this role, we expect we will be closing applications early. If you are interested in this role, we recommend applying as soon as possible. We will not be able to consider applications after the vacancy closes.

If you're excited about improving services and shaping projects in the social research sector, we want to hear from you! Join us as a Projects Officer in a flexible, remote role.

About Us

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

About the Role

This role focuses on rolling out and embedding new business processes, and ensuring staff and our members (of which there are approximately 1,500) can engage with our developing services. It is not a technical role but involves hands-on working with digital tools to improve how we deliver work and to enhance our members’ experience of us.

The main responsibility will be working on the SRA's digital community project, but the successful candidate will also contribute to an important review of our member benefits packages and a project focussed on group membership recruitment and retention, among other emerging workstreams. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

This is a diverse role that role involves planning and delivering projects to enhance member services, working with teams and suppliers to implement new processes, developing guidance and training materials to support staff and members, analysing data to improve services, and maintaining clear communication and documentation for stakeholders. Additionally, you'll help promote new initiatives through marketing materials and identify efficiencies to improve workflows. 

You can read more detail about the role responsibilties in the downloadable job description.

What We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development with us, we encourage you to apply. 

The ideal candidate will have experience managing or contributing to projects, supporting digital platforms, creating training materials, and communicating effectively with stakeholders, while also being able to manage workloads independently and develop business processes. Experience in a membership organisation or digital project work is a desireable nice-to-have but not essential..

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

The Sales and Membership Officer will deliver vital support to ensure school libraries are at the heart of every school community. This role will play an important part in growing our membership and supporting the development of school libraries and all the benefits they bring, across the UK. We engage with educators across the school community, in order to advocate for effective school libraries and ultimately support the personal, social and academic development of children and young people. 

We need somebody who is confident, a natural, creative salesperson; with sales experience and a flair for persuasion. We are looking for somebody who cares about the customer and delivering incredible value; who is always thinking of how to innovate and reach new audiences, has a creative approach to problem solving, all while enhancing the value of SLA membership.

Duties include:

· Sell membership, services and events recruiting and retaining new members through strategic and innovative partnerships.

· To be a point of contact for our membership, managing queries and supporting members to make the most of the SLA.

· To respond promptly to inquiries from prospective members, members, executive officers, the public and other industry bodies.

· To undertake member market research.

· To maintain and update membership records and marketing databases

· Assist with the member renewal process, follow up on resignations, and compile reports and analysis on membership trends using the CRM system

· Assist in the creation and update of membership and marketing materials (such as: emails, new member welcome packs, membership directories, member listings, member questionnaires and brochures)

· To co-ordinate member recognition programmes (such as loyalty schemes and engagement scoring) 

· To maintain a calendar of recruitment and retention activities, key events, and meetings 

· To support SLA event administration working with the relevant team members

Working as part of a supportive and passionate team, you will be expected to plan work efficiently to meet the membership and training goals and objectives. To be successful in this role you should demonstrate:

· Experience of outstanding customer service

· Experience of sales and customer retention

· A good level of IT knowledge and skills

· Excellent communication skills

· Previous use of information/customer databases, content management systems, survey, and email tools

· Accuracy and attention to detail

· The ability to be able to work remotely (from home)

· A flexible approach with a willingness to adapt to changes

· An ability to work using your own initiative both independently and as a competent, effective team member

· An ability to work under pressure and prioritise work to meet deadlines

· Always treating others with courtesy, dignity, and respect

An interest and knowledge of libraries, school libraries and the education sector will be an advantage, as will experience of working with schools in an engagement and / or sales capacity.

The salary for this position is £26,000 for full time, 37 hours, and comes with a 6% employer pension contribution.

We are open to discussing job shares, flexible working, condensing hours or proposing an arrangement that we haven’t even thought of yet. This is a remote working role, with a monthly meeting in person at our current Head Office (Swindon) which you will be expected to attend, in addition to relevant member events. Working patterns can be negotiated.

We strongly encourage candidates of all different backgrounds and identities to apply, from all over the UK. Each new role provides us with an opportunity for us to bring in a different perspective and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are at the start of an exciting new period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress, you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members. Leave is 30 days including bank holidays and we have a flexi leave system in place for all members of staff. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association has been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate support and networking opportunities for anybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in sales, customer service and communication that you can bring to this role, and how your skills and knowledge align with the job description.Deadline: 9am 31st March 2025. Please note we will be actively interviewing for this role and may close the recruitment early if a candidate is found.

Ready to make a real impact on supporter engagement and donor retention?
 
If you’re passionate about delivering meaningful donor experiences and have experience in Individual Giving, this Senior Donor Journey Officer role could be the perfect fit for you.
 
Salary: £30,000 - £32,000
Job title: Senior Donor Journey Officer
Charity type: International
Location: Remote (UK-based) with occasional travel to Cambridge or London
 
As a Senior Donor Journey Officer, you will design and implement engaging donor experiences to build long-term supporter relationships. Working within the Individual Giving team, you will ensure their donors feel valued and inspired to continue their support.
 
Key responsibilities include:

• Developing and improving donor journeys across multiple channels, including email, direct mail, and telemarketing.
• Managing retention campaigns such as supporter magazines, emergency appeals, and seasonal fundraising.
• Collaborating with internal teams (Communications, CRM Data Insights) to produce engaging content and data-driven campaigns.
• Using Marketing Cloud and CRM systems to automate and refine donor journeys.
• Ensuring compliance with fundraising regulations and GDPR.

 
Ideal experience they are looking for:

• Experience in donor journey planning and retention campaigns.
• A data-driven approach, using insights to improve engagement and fundraising.
• Strong communication and organisational skills to manage multiple projects effectively.
• Experience using CRM systems like Marketing Cloud and Salesforce (or similar).
• A passion for building supporter relationships and enhancing their experience.

 
If you’re excited by the opportunity to shape donor journeys and improve retention strategies, we’d love to hear from you. Apply now.

We are looking for a Senior Donor Journey Officer to join a supportive team and plan, develop and improve Individual Giving retention donor journeys across all channels for a wonderful international charity.

This is a Uk based remote working role with quarterly UK travel.

The Charity
An ambitious international development charity dedicated to supporting and prioritising childrens needs across the globe.

You would be joining a supportive and inclusive team with entitlement to their competitive employee benefits including 25 days entitlement plus paid bank holidays and time over Christmas, and a pension contributory scheme matching your contribution up 5%, as well as much more!

The Role
Join a growing team in this brand new role to project manage retention activity including a their twice-yearly supporter magazine.

Plan, develop and implement complex multi-channel donor journeys using Marketing Cloud, Salesforce, telemarketing and offline communications.

Ensure IG donor journeys provide a great experience for supporters. This will include (but is not limited to) early retention journeys, general journeys, cash, conversion, upgrade, reactivation and Gift-Aid.

The Candidate
Demonstrable experience in individual giving donor journey planning and implementation.

Demonstrable experience of supporting retention campaigns.

Experience of planning and delivery of multi-channel supporter experiences.

Demonstrable experience of using Marketing Cloud and Salesforce (or similar) for campaigns, donor journeys and reporting.

IMPORTANT NOTE

Please note this charity is reviewing applications on a rolling basis so please get in touch ASAP to find out more.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Salary: £30,000-£32,000

Contract: Permanent, full-time

Location: Remote, UK-based (occasional travel to Cambridge or London)

Closing date: Rolling

Benefits: Flexible working policy, Paid charity volunteer days, Employee Assistance Programme, Life assurance cover, Employer pension contribution up to 5%

We have an excellent opportunity for a Senior Donor Journey Officer working for a wonderful global charity, supporting children at risk of losing parental care, and ensuring healthy relationships. You will report to the Head of Supporter Care and Development. As part of this exciting new role, you will be developing and implementing retention supporter experience to maximise supporter engagement both on-and off-line to help support growth strategy. You will also work with the Communications team to ensure that content and campaigns are delivered. 

This role will offer you the brilliant opportunity to directly contribute to the organisation's ability to create meaningful change by inspiring and sustaining ongoing commitment.

 To be successful as the Senior Donor Journey Officer, you will need: 

• Demonstrable experience in individual giving donor journey planning and implementation, with experience of supporting or managing retention campaigns
• Experience of planning and delivery of multi-channel supporter experiences that increase engagement, fundraising rates and average value
• Ability to report, analyse data and make recommendations that improve donor journeys, fundraising and the supporter experience

If you would like to have an informal discussion, please call Heather on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

We are looking for a values-led, senior People professional to provide maternity cover for the role of our Senior People & Culture Manager. The successful postholder will be responsible for providing high quality generalist People & Culture services at SafeLives, in conjunction with a People & Culture Officer. The role will oversee the smooth running of key HR operations and will be instrumental in building a culture amongst our employees that reflects our values through the provision of excellent People support.

As part of a small, ambitious team you will provide a range of comprehensive, and customer orientated human resources services which support the implementation of SafeLives’ People & Culture strategy. You will be the lead operational HR professional, supported by the Director of People and Culture on strategic matters and a full- time People & Culture Officer on transactional matters, and access to external legal and HR consultancy support when needed. There will be a strong focus on supporting the embedding and development of our culture and behaviours; employee engagement; learning and development, and staff well-being across the organisation.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term, maternity vover for 9 months.

Location: Remote with occasional travel to London and Bristol offices.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on 3rd April 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

About the opportunity:

The Tutor Communications Officer will work closely with the Communications and Media Manager to support all aspects of stakeholder communications and engagement at Action Tutoring. The role will require you to develop engaging and motivational content when communicating with our volunteer tutor network, schools and other stakeholders.

The Tutor Communications Officer will develop their data management and analytical skills, when evaluating the impact of communications and maintaining subscriber data. They will also develop detailed knowledge of our e-communications software (Campaign Monitor) to create precise and engaging email campaigns with accurate segmentation of recipients. 

Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility. 

Key responsibilities of the role: 

• Work with Communications and Engagement teams to create impactful communications that recruit new tutors, re-engage lapsed volunteers, and convert former tutors into long-term charity supporters.
• Maintain and analyse data across our e-communications platforms (ValueText, Campaign Monitor) and our volunteer database (Salesforce) to optimize audience targeting and engagement, while ensuring GDPR compliance and data cleanliness.
• Respond to tutors’ enquiries and feedback complaints as part of managing the communications’ team inbox, whilst supporting the wider team to do the same.
• Work with the Communications and Media Manager and other communications officer to produce interesting and relevant pupil and tutor case studies throughout the year. Collaborate with our Programme Team and your MarComms colleagues to source appropriate case studies from our partner schools and volunteer network.
   

Key information: 

Reports to: Communications and Media Manager 

Salary: £25,235 per annum plus London Weighting of £2,271 per annum (if applicable) 

Contract and hours: Permanent, full-time. We offer flexible hours with 9.30-4 as core hours. A
full working week is 37.5 hours.

Closing date: Sunday 23rd March 2025

Interviews: Tuesday 1st April 2025

Start date: As soon as possible 

Place of work: This role is remote, with occasional travel to London. The candidate can be based anywhere in the UK. Our London office address is: x+why Fivefields, 8-10 Grosvenor Gardens, London, SW1W 0DH
 

Application process:

Please submit a completed application form via our website.

In the form you will be asked to reflect on the statements below:

1. Please provide examples of when you have shown evidence of being a creative and effective communicator, able to adapt to different audiences and platforms to achieve an outcome.

2. Please provide examples of when you have shown the ability to 'spin different plates' simultaneously while working to high standards.

3. What experience do you have with data management and analysis? Please provide specific examples of how you've used data to improve communication strategies

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you. 

Please note, we do not accept CVs and cover letters. We only accept applications with the application form. 

Are you a proactive fundraiser with a proven track record of raising funds from individuals?  Are you passionate about creating excellent supporter journeys? Do you enjoy creating content for digital marketing? If so, this is the role for you!

About Us 

Hamlin Fistula UK is dedicated to our mission of ending obstetric fistula in Ethiopia. We are a small passionate team, committed to working closely with Hamlin Fistula Ethiopia to transform lives and restore hope for women affected by childbirth injuries.

The Opportunity 

We are seeking an experienced and ambitious Fundraising and Communications Manager to lead and grow our income from individual donors, community fundraising, and in-memory giving. You will work closely with the Head of Fundraising to develop and deliver our individual giving strategy, with the goal of increasing supporter engagement and sustainable income. 

With a generous investment budget and an opportunity to test and refine fundraising approaches, this is a fantastic role for a creative, data-driven, and results-oriented fundraiser looking to make a real impact. 

You will take ownership of donor recruitment and retention, ensuring an exceptional supporter experience. You will also lead digital fundraising and marketing, producing compelling content for our website, social media, and email campaigns. 

This is a flexible, part-time role, ideal for someone who thrives in a collaborative environment and is passionate about our mission. 

What You’ll Bring 

• Experience: A strong background in public fundraising, with demonstrable experience of meeting targets for recruitment and retention of individual donors. 

• Digital Skills: Strong digital marketing skills, including content creation, social media management and email marketing. 

• Approach: Highly organised, with the ability to take the initiative and manage your own time to meet deadlines whilst managing a varied workload. 

• Personal Drive: Enthusiasm, energy, and a commitment to get things done, along with excellent interpersonal skills to work effectively with diverse stakeholders. 

What We Offer 

• Flexible Working: This role can be carried out remotely from anywhere in the UK, with quarterly face-to-face team meetings (travel costs covered) to maintain a collaborative spirit. 

• Generous Benefits: As well as an annual salary of £41,600 (pro-rata), Hamlin Fistula UK offers a 10% pension contribution and health cashback scheme including physiotherapy, eye care and dental treatment.

• Supportive Team Environment: Work within a small, highly motivated team that values creativity, collaboration, and impact. 

Ready to Make a Difference? 

If you’re looking for a role where your skills directly contribute to life-changing work, we’d love to hear from you. Bring your expertise in public fundraising, your skills in digital marketing, and your drive to create lasting impact to Hamlin Fistula UK. 

How to Apply

Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions to help us ensure the role is a good fit for you. 

There will be a webinar with the CEO and Head of Fundraising to learn more about the role and ask any questions on Thursday 13th March at 12.30pm. Please see the details in the job pack attachment for how to sign up. A summary of all questions and answers will be shared with everyone who signs up, in case you are not able to attend the webinar.

Following the return of our co-founder Becca Dean MBE as CEO, we're excited to be recruiting for several new roles as we move into the next chapter of our journey. Having recently celebrated our 12th birthday, we're more determined than ever to reach even more girls and young women, and we’re building a brilliant team to help us do just that. If you're passionate about empowering the next generation, we’d love to hear from you.

THE ROLE

This is an exciting time to join The Girls’ Network as we seek to expand our work inspiring and empowering girls from the least advantaged communities. As an experienced HR professional, you will be key in ensuring that we recruit and retain great people whilst attaining best practice in our HR policies and procedures.

The People and Culture Manager will provide professional HR strength to The Girls’ Network and be responsible for training and development plans for our team. You will lead on recruitment, retention and policies and oversee and enhance the full employee lifecycle. As a small charity the role will necessarily include some basic administration activities as well as taking a strategic view.

Key roles and responsibilities

Recruitment

You will oversee the recruitment and selection process for all new hires.

• Ensure consistent and appropriate Job Descriptions for all roles (working with the hiring managers)
• Draft job advert and advertise roles in the relevant places, with a regular review of which sites are working
• Review and respond to CVs and all recruitment related enquiries, producing a short list of suitable candidates with the hiring manager
• Coordinate interviews including assisting with interview panel selection and interview questions
• Provide or organise interview training and support where necessary, with a particular focus on ensuring diverse recruitment and being aware of unconscious bias during the interview
• Feedback to candidates as required
• Feedback to candidates as required
• Complete the onboarding process including:
  • induction programme for all new starters;
  • availability of appropriate equipment;
  • compliance with Health and Safety regulations applicable to home working

Staff Policies

• Update online staff handbook periodically to ensure up to date compliance and taking appropriate HR legal advice
• Review policies, recommending changes as needed to ensure that they reflect our mission to be a great place to work.
• Draft new policies and advise on improvements to existing policies
• Support colleagues with understanding and implementing the policies where necessary
• Review HR policy list periodically for completeness, introducing new policies as required from time to time or removing those no longer required.

Equity, Diversity & Inclusion (EDI)

• Maintain an up-to-date knowledge of anti-discriminatory legislation and best practice, keeping Senior Leadership Team informed
• Ensure a continued focus in this area in respect of staff recruitment and retention
• Enhance good relations and practices towards different minority groups by researching, applying and promoting diversity initiatives and sharing best practice across The Girls’ Network
• Work with all staff to ensure that EDI is considered in all aspects of our work

Performance management and development

• Oversee and manage a performance appraisal system that promotes The Girls’ Network’s values, drives high performance and encourages good quality staff retention
• Ensure staff performance is in place and documented consistently for all staff
• Help colleagues identify and undertake training needs, helping to build a culture of continuous improvement
• Ensure a continued focus on well-being and support

Well-being

• Take the lead on employee Well-being, providing direction and support, as well as coordinating the team's activities
• Ensure compliance with working time directives, raising any workload issues appropriately with line managers
• Introduce appropriate initiatives periodically such as a focus on Mental Health awareness

General HR management

You are responsible for overseeing all general administration around the HR function including, but not limited to:

• Ensuring the HR database and software are up to date with employee records
• Processing staff changes appropriately
• Keeping Payroll aware of changes affecting employee pay on a timely basis
• Tracking and maintenance of staff leave records
• Managing absences (eg, sick leave, maternity leave) in accordance with TGN policy and legal requirements
• Handling employee relations including grievances, reporting to Senior Management and supporting decision making
• Managing provision of staff benefits, including recommendations to Senior Management for improvements
• Maintaining pay structure and leading salary banding review when required

Other duties

As a small charity with limited resources, all staff are expected to be flexible with their work and as such you may be required to undertake other duties and tasks as assigned from time to time.

WHAT YOU WILL BRING TO THE ROLE

Essential

• Proven, demonstrable experience in a similar role
• Experience of leading the recruitment process, in particular attracting diverse candidates
• Good working knowledge of UK HR laws and regulations, taking appropriate advice as required
• Skilled in supporting employees with performance management, in particular within a small charity where staff are based from home
• Knowledge of HR systems and databases
• Excellent written skills, including the production of policy and guidance documents
• Comfortable working with high degree of autonomy, often with limited budgets and to deadline
• Competence managing interpersonal relationships at all levels
• Passion for The Girls’ Network’s mission and an interest in issues related to mentoring and equality
• You are flexible in your approach to working with a small organisation and understand the time and resource limitations.

Desirable

• Experience of implementing a values-based approach to recruitment and performance management
• You have safeguarding knowledge and experience
• Understanding of or experience of working from home
• Experience of working in a small charity

For more information about our organisation and details on how to apply, please visit our website and download the candidate pack.

Good luck with your application.

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

Established in 2012, Our Time has grown from a small initiative into a nationally recognized charity. Our founders, driven by personal experiences and a profound understanding of the challenges faced by children of parents with mental illness, have created a compassionate and impactful organization. Over the years, we have developed a range of innovative interventions and expanded our reach, positively improving the lives of thousands of young people across the UK.

You will join a passionate, collaborative team eager to drive meaningful change. Our key initiatives include:

KidsTime Workshops: Safe spaces where young people share experiences, learn about mental illness, and build coping skills through creative activities. The workshops combine therapeutic support with peer interaction, fostering resilience and community.

Training and Education: Courses designed to support professionals (healthcare, social work, and education) who work with children affected by parental mental illness. We offer tailored workshops, resources, and ongoing support, equipping professionals to meet the unique needs of these young people.

Campaigns and Advocacy: Our advocacy efforts seek to influence policy, reduce stigma, and improve services for families dealing with mental illness, helping to create systemic change.

We are looking for an experienced Partnership Development Lead to strengthen and expand partnerships helping to extend our reach and impact.

Key Responsibilites

This role will lead on the business development for the charity’s key initiatives. Reporting to the CEO, your responsibilities will include but are not limited to:

• Work with the CEO, Operations Director, and wider team to implement the strategy for securing income-generating partnerships for 2025-2029.
• Identify organisations and key individuals within them to develop new opportunities for partnerships across the UK.
• Build, develop and strengthen relationships that will lead to increased projects.

• Propose, build and develop long term strategic partnerships.
• Manage Our Time’s partner recruitment cycle from launch to contract, ensuring you meet goals in our target areas.
• Build relationships with health and social care providers, academic institutions and conference organisers to enable the charity to be represented when children and young people’s mental health is the focus.
• UK wide travel for in-person meetings with partners.
• Represent Our Time externally in meetings with potential partners.
• Work alongside marketing and communications, promoting products and services to potential new customers.

Requirements

• Proven track record (5–10 years) in relationship management, demonstrating the ability to cultivate and maintain strategic partnerships that drive growth.
• Experience in the not-for-profit sector (desirable), particularly in charities, social enterprises, or mission-driven organisations.
• Demonstrated success in converting enquiries into long-term relationships, showing a proactive approach to engagement and stakeholder retention.
• Ability to persuade and influence senior external stakeholders, including decision-makers in local authorities, educational institutions, and healthcare organisations.
• Strong business development acumen, with the ability to identify opportunities, develop proposals, and secure funding or partnerships.
• Strategic planning skills, including the ability to assess market trends, set goals, and develop effective strategies for scaling KidsTime Workshops.
• Excellent verbal and written communication skills, ensuring clear and compelling messaging to potential partners, funders, and stakeholders.
• Outstanding interpersonal and influencing skills, with the ability to build positive relationships with individuals and organisations at various levels.
• Knowledge of the commissioning environment within education, health, and social care (desirable), including understanding funding mechanisms and partnership opportunities.
• Strong negotiation skills, enabling the ability to secure favourable terms in partnerships and contracts.

As a small team, we value individuals who are proactive, take personal responsibility, and are comfortable working independently. Each team member plays a crucial role in advancing our charity's mission to support children and young people with a parent struggling with mental illness. In this role, you'll have the freedom to shape the charity's work, allowing you to see your ideas and efforts make a meaningful impact.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).

The deadline for applications is Sunday 23rd March 2025.

Location: Globally remote

Reporting to: Executive Director

Manages: Team of 2

Annual salary: These locations are given to illustrate specific country salary ranges – the salary will be payable in local currency and is determined based on local market rates and candidate experience.

• €80K - €115K EUROS in Europe. (variable country to country and paid in local currency)
• £85K £95k GBP in the UK.
• $75K - $100K USD in Africa (variable country to country and paid in local currency)
• $135K – $146K USD in the USA.

Contract type: Fixed term - initially 2 years with a view to renew

Working hours: Full-time

Travel: Regular travel in Europe and the US, and trips to visit programmes in our Country Offices.

Candidate level: Senior executive

Background

Around the world, public resources are being raised and spent unfairly and ineffectively, leaving millions of people without access to the quality public goods and services they need to thrive. Governments often make public resource decisions without much consultation or information from the public. Meanwhile, those with power and privilege very effectively influence government decisions in their favour.

Our goal is to make governments raise and spend public money more so that everyone has the resources and opportunities they need to thrive and get ahead. To achieve this, The International Budget Partnership (IBP) partners with budget analysts, community organizers, and advocates in 120 countries to advance public budget systems that work for people. Together, we generate data, advocate for reform, and build the skills and knowledge of people so that everyone can have a voice in public money decisions that impact their lives. For more than 25 years we have built a global network of partners that promote the public’s right to have a say in public finance. More recently we have scaled up our impacts to help communities drive change in how governments both raise and spend public resources and to inform decisions to ensure those resource translate into quality services—from healthcare to clean water.

Purpose of Role

IBP seeks a Director of Fundraising to drive our organization's resource development and financial sustainability. Working at the highest levels of the organization, this leader will develop and implement comprehensive fundraising strategies to secure multi-year, multi-million-dollar commitments from major international donors. The ideal candidate brings demonstrated success in diversifying revenue streams and building strategic partnerships, along with the ability to both envision ambitious fundraising goals and execute detailed plans to achieve them.

As a key member of the senior team, the Director will provide strategic leadership while managing hands-on fundraising activities, mentor a dedicated fundraising team, and coordinate closely with the Executive Director, Executive Team, Country Directors, Initiative Managers and Advisory Council. They will strengthen IBP's internal fundraising capacity while cultivating external relationships that advance our mission.

Success in this role requires exceptional relationship-building abilities, strategic thinking, and a proven track record of securing large-scale funding from a diverse range of channels including institutions, foundations and High Net Worth Individuals. This is an opportunity to shape the financial future of a global organization working to advance budget transparency, participation, and accountability in public finance and governance.

This is an exciting moment for IBP as it has just released its new strategy. This bold systems change approach requires reimagining the organization´s fundraising strategies and capacities and developing new and diversified revenue streams in a new funding environment where unrestricted funding has declined. 

Primary Responsibilities

Fundraising Strategy Development and Execution (50%)

• Setting Fundraising Strategy and Vision: Develop and implement a data-driven fundraising strategy aligned with the organization’s broader strategic goals. Set ambitious yet achievable financial targets and ensure alignment across teams.
• Prospecting: Design and execute tailored strategies for identifying, soliciting, and stewarding institutional and individual funders.
• Proposal Development: Lead the creation of compelling funding proposals, pitches, appeals, and other materials to secure funding in collaboration with initiative managers.
• Building and Maintaining Networks: Cultivate relationships with key stakeholders, including high-net-worth individuals, bilateral governments, foundations, and philanthropic groups.
• Innovative Fundraising Strategies: Explore and implement new approaches, such as joint fundraising with partners and sector-based strategies, while enhancing fundraising capacity at country, global, and initiative levels.
• Donor Stewardship: Build long-term relationships with donors through personalized engagement strategies, aligning their interests with the organization's goals.

Donor and Stakeholder Engagement (25%)

• Donor Lifecycle Management: Oversee the full donor lifecycle, from acquisition and engagement to cultivation, solicitation, and stewardship.
• Board Engagement: Serve as the primary liaison for fundraising with the board of directors and Advisory Council
• Crisis and Risk Management: Develop and implement risk mitigation strategies for fundraising, including planning for economic downturns, donor withdrawals, or reputational risks.
• Engagement Strategies: Collaborate with program teams to design personalized donor engagement strategies, such as tailored reports, briefings, and impact updates identifying clear roles for staff across the organization that is involved directly and indirectly in fundraising efforts.

Direct and Indirect Team Management (25%)

• Resource Allocation and Budgeting: Oversee the fundraising budget, ensuring resources are allocated to high-impact activities based on data-driven decision-making. Collaborate with the Director of Finance and Operations to ensure proper handling of donations, reporting and forecasting.
• Team Building and Development: Recruit, train, and retain a high-performing fundraising team, setting clear roles, responsibilities, and success metrics. Work with the fundraising working group and staff across the organization to strengthen fundraising activities.
• Performance Management and Reporting: Track and report fundraising performance metrics to executive leadership and the board, using analytics to optimize outcomes.
• Developing Internal Talent: Mentor fundraising and program staff in relationship management, donor communications, and strategic planning, while fostering leadership development.
• Building Cross-Functional Capacity/Culture of Philanthropy: Equip senior leaders and program teams with the knowledge and tools to contribute to fundraising efforts, including impact reporting and donor engagement training.

Profile

We seek individuals who not only possess the necessary skills and competencies for this role but also embody the values that define our organization’s culture and mission.

The ideal candidate will demonstrate a strong commitment to transparency, accountability, and ethical leadership, ensuring integrity in all aspects of fundraising and donor relations. They will champion justice, equity, diversity, and inclusion, fostering an environment that respects different perspectives and amplifies voices from historically underrepresented communities.

We value individuals who exhibit collaboration and adaptability, working effectively across teams and with diverse stakeholders. An entrepreneurial and strategic thinker with a deep sense of independence and initiative, they will drive innovation while aligning fundraising efforts with IBP’s broader mission.

Above all, the candidate will be passionate about democracy, human rights, and social impact, bringing both expertise and a values-driven approach to advancing IBP’s goals.

Experience

• At least 10 years of experience in fundraising, including work with trusts, foundations, bilateral government donors, and high-net-worth individuals.
• Bachelor's or master's degree in a relevant field desirable or equivalent experience.
• Proven track record of securing significant gifts and growing fundraising revenue.
• Experience leading and managing fundraising teams, with strong mentoring and coaching skills.
• Background in engaging with Global South philanthropic organizations, particularly feminist funds or other mission-driven entities.
• Demonstrable success in managing donor relationships from acquisition to stewardship and retention.

Skills

• Strong strategic thinking combined with a hands-on approach, organizational skills, and administrative competence.
• Ability to develop and execute data-driven fundraising strategies aligned with the organization’s broader goals.
• Experience in setting ambitious financial targets and driving fundraising strategies to achieve them. Strong track record of developing and implementing successful fundraising strategies, with a demonstrated ability to drive income growth and diversification.
• Deep understanding of emerging fundraising trends, including philanthropy, donor behaviours, and sectoral shifts.
• Strong track record in securing large-scale donations and managing diverse income streams.
• Knowledge of Global South philanthropic organizations and experience with feminist, climate, and locally led funds. Experience working with diverse teams and donors from various geographical, cultural, and socio-economic backgrounds.
• Expertise in managing the donor lifecycle, including acquisition, engagement, solicitation, and stewardship.
• Skilled in building long-term partnerships with major donors and strategic stakeholders, including foundations, donor collaboratives, high-net-worth individuals, bilateral government donors, and global philanthropists.
• Strong communication skills to tailor messaging and effectively engage diverse donor groups.
• Ability to network across sectors, expanding and strengthening strategic partnerships that align with the organization’s mission.
• Ability to build internal fundraising capacity, equipping senior leaders and program teams with fundraising knowledge and tools. Demonstrated leadership in managing, coaching, and mentoring a team of fundraising professionals.
• Ability to recruit, train, and develop high-performing teams, fostering a culture of collaboration and continuous learning.

Terms and Conditions

Remuneration:

International Budget Partnership offers competitive salaries, promotion opportunities, pension contributions, and other benefits that are aligned with the country of employment.

Values and Culture:

We take pride in our core values and how our staff embody them in every aspect of their work. We strive to create a culture that celebrates our values and global achievements, fostering an environment of pride and commitment.

Work-life Balance:

While our mission is central to everything we do, we also understand the importance of work-life balance. We support our staff by offering 24 days of annual leave (in addition to public holidays) and providing access to flexible work arrangements, including remote and hybrid working options.

Professional Development:

At International Budget Partnership, we are committed to recognizing and nurturing the potential of our team. We support professional growth through:

Travel and Medical Insurance:

All staff travelling for work are covered by comprehensive travel and medical insurance to ensure their safety and well-being

An applicant’s pack is available upon request.

The deadline for application is Sunday 23rd March 2025

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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.