Retention officer jobs in birmingham

Team Coordinator

Youth Futures Foundation is the national What Works Centre for youth employment, with a specific focus on marginalised young people.   

We find and generate high-quality evidence to better understand England’s’ youth unemployment and inactivity challenge, and most importantly to learn what solutions work to address this. We do this through bringing together the best evidence already in existence and build on this by conducting original research and testing and evaluating promising interventions to produce much needed new evidence where there are gaps.  

We are looking for a dynamic Team Coordinator to provide administrative and business support to the Programmes and Grants Directorate. The successful candidate will help us to deliver our objectives by providing seamless support and delivery. They will:

Understand the needs of the teams, the context in which they operate, and focus on problem-solving and working with others to meet objectives. 

Help the teams to work effectively, co-ordinate team activities, maintain relationships, alongside supporting operational excellence 

Work flexibly as needs evolve to support teams, and occasionally, support cross-Directorate colleagues. 

Use digital ways of working, technology and platforms to achieve goals. 

This role will be based at our Birmingham office.

We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information and a full job description, please download the Recruitment Pack.

HOW TO APPLY

Click on the 'Apply on website' button below to apply online. The closing date for applications is Sunday 28th September 2025 11:59 PM.

As part of Youth Futures Foundation’s safeguarding policy, all employees are subject to a basic Disclosure and Barring Service (DBS) check, some positions may require an enhanced level disclosure. 

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities employer, Mindful Employer, Disability Confident and welcome applications from all sections of the community. 

We are particularly keen to encourage people with lived experience of the challenges facing young people in the labour market, and committed to supporting you in your application. Please contact us if you require any additional support. 

Internally, we encourage an open, collaborative and inclusive working environment. 

Head of Campaigns & Sales

• Are you a growth-focused sales and campaigns leader who thrives on delivering results?
• Do you have the drive to win new business, upsell existing customers, and lead multi-channel campaigns that generate real revenue?
• Do you want to put your commercial skills to work in a role that directly transforms post-16 education?

Then this could be the role for you.

Learning on Screen is looking for an ambitious Head of Campaigns & Sales to drive our next stage of revenue growth. This is both a strategic and hands-on role: you will lead targeted, multi-channel campaigns while also engaging directly in the sales process to win new business and upsell existing customers.

From building and managing a strong pipeline to pitching, negotiating, and closing deals, you’ll ensure ambitious income targets are achieved and exceeded. Working closely with the Chief Revenue Generation Officer, you will lead a small team and align sales and marketing to maximise impact.

Success in this role will mean surpassing revenue targets, growing our customer base, securing high-value partnerships, delivering campaigns with measurable ROI, and strengthening retention so that existing members and customers remain engaged. In short: you will be at the heart of sustainable growth, with every success directly contributing to transforming education.

Role Overview

• Job Title: Head of Campaigns & Sales
• Salary: £36,000 actual (£45,000 FTE)
• Hours: 28.8 hours per week (4 days, 80%)
• Contract: Permanent, part-time
• Location: Remote
• Reports to: Chief Revenue Generation Officer

What you will be doing 

• Sales growth – Deliver organisational revenue targets by driving new sales and upselling across membership, sponsorship, training, and partnerships, while supporting strong retention.
• Pipeline management – Build, track, and convert a robust pipeline of prospects and opportunities.
• Sales execution – Lead sales conversations, pitches, and negotiations through to closing deals.
• Campaign delivery – Design and deliver integrated, multi-channel campaigns (digital, events, outreach, social media, partnerships) that generate leads and conversions.
• Content and messaging – Oversee compelling, sales-focused content and communications that cut through the noise.
• Digital marketing and analytics – Use CRM, SEO/SEM, social media, and analytics to generate leads, track performance, and optimise ROI.
• Team leadership – Line manage the Business Development Officer and Marketing Assistant, setting clear priorities and motivating them to deliver results.
• Collaboration – Work with colleagues across Membership, Development, and Digital to maximise growth opportunities.
• Performance reporting – Report on revenue delivery, pipeline health, and campaign ROI to senior leadership.
• External profile – Represent Learning on Screen at events, conferences, and sector networks to raise visibility and generate sales.

What we are looking for

• A proven track record of delivering sales growth — winning new business and upselling existing customers.
• Success in delivering multi-channel campaigns with measurable financial results.
• Experience in building and converting a pipeline, negotiating, and closing deals.
• A commercial, results-driven mindset with a focus on ROI.
• Strong leadership skills with experience managing a small team.
• Excellent communication skills, with the ability to pitch, influence, and inspire.
• Agility to adapt quickly and thrive in a fast-paced environment.

Bonus if you have

• Experience in a membership or education-based organisation.
• Experience selling sponsorships, partnerships, or training services.
• Knowledge of event or training programme marketing and sales.

This is a rare opportunity to apply your commercial skills in a meaningful way — driving growth while shaping the future of digital learning.

About Us

Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and learners access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you will feel right at home here.

 How to Apply

Please submit the following documents via the 'apply' button below:

• Your CV
•  Cover letter outlining your relevant experience and qualifications
• Completed equality and diversity monitoring form

Application Deadline: Monday 22nd September 2025 by 12pm
1st Interviews: W/C 29th September 2025 (held remotely)

Please note that this is a part-time, permanent position. The job description is subject to occasional amendments and not considered part of the employment contract. Flexibility is required within the broad scope of the role.
 

Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace.
 

Unfortunately, we are unable to consider any applications received after the deadline.

Responsibilities

Strategic HR Leadership

• Develop and execute the overall people and culture strategy aligned with Hatch’s overall vision, values and organisational strategy.

Organisational Culture & Employee Experience

• Work with the CEO to champion a values-driven, inclusive, and purpose-led culture that supports employee engagement and well-being.

• Design and oversee initiatives to enhance employee satisfaction, psychological safety, and workplace trust.

• Lead initiatives that reinforce cultural norms and behaviours aligned with organisational values.

Diversity, Equity & Inclusion (DE&I) Leadership

• Develop and lead the Hatch’s DE&I strategy

• Set DE&I KPIs; monitor progress and report to leadership in the quarterly board papers.

• Set up and work with an internal DE&I working group to implement DE&I Strategy 

• Organise training and education programmes on unconscious bias, inclusive leadership, and anti-discrimination.

• Oversee equitable hiring, compensation, promotion, and development practices.

Employee Relations & Engagement

• Act as a senior point of contact for complex employee relations matters.

• Build systems for transparent communication, feedback, and conflict resolution.

• Analyse quarterly engagement surveys and eNPS score data and develop action plans for improvement.

Governance, Compliance & Reporting

• Deliver reports on key people and culture metrics to the Senior Leadership Group (SLG) and Board, ensuring data-driven insights support strategic decision-making.

• Ensure all people-related policies, procedures, and contracts are regularly reviewed and updated, aligning with organisational needs, values, and current employment legislation.

• Maintain compliance with employment laws and regulatory requirements, minimising organisational risk and promoting ethical practices.

• Support the organisation in responding to emerging workforce-related risks.

• Develop and manage the people and culture budget annually

Compensation and Benefits

• Ensure our pay, benefits and progression framework support employee well-being and align with DE&I principles.

Learning and Development

• Identify skill gaps and oversee the creation of learning strategies to support upskilling and reskilling.

• Promote a continuous learning culture and leadership development at all levels.

Talent Attraction, Management and Succession Planning

• Lead the design and execution of robust talent acquisition, development, and retention strategies.

• Oversee performance management frameworks to drive growth and accountability.

• Continually develop Hatch’s employee value proposition to build Hatch’s brand as an employer of choice 

• Further develop our performance management framework to encourage high performance, professional development and values alignment

• Support and enhance our approach to leadership development and succession planning and providing support and advice to the team and managers to navigate these

HR Operations

• Act as owner of the Factorial HR system, ensuring data accuracy, functionality, and ongoing optimisation.

• Review and approve staff expenses in line with Hatch’s policy.

• Oversee all onboarding and offboarding processes, ensuring a smooth employee experience across the lifecycle.

• Manage changes to staff working hours, salaries, and contractual terms.

• Lead and coordinate recruitment processes, including job postings, candidate management, interviews, and offers.

Person Specification 

Skills

• An all rounder, able to develop a big picture vision and deliver on the details

• A keen eye for identifying talent and passion for developing people (in both their professional and personal growth)

• A focus on diversity and inclusion as a competitive business advantage

• Ability to build authentic relationships across a diverse group of stakeholders 

• Excellent communicator on all levels with demonstrated empathy and strong interpersonal skills

• Analytical skills and and ability to make, and support others to make, data-informed decisions

• Project management skills

• Problem-solving skills

Experience

• Proven experience in a similar leadership role, preferably within the social enterprise or nonprofit sector

• Demonstrated experience in developing and implementing people and culture strategies, talent management, and performance management programmes

• Leadership of end to end employee life cycle

• Partnering with business stakeholders across a whole organisation, especially senior stakeholders

• Leading people & culture project rollouts

• Developing a positive performance culture

• Experience with recruitment and HR systems advantageous

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
• Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
• Ensure membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
• Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
• Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Working understanding of admin processes relating to membership
• Ability to influence senior stakeholders and internal colleagues
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
• Excellent communications skills and attention to detail
• A creative and analytical approach to problem solving
• Strong IT skills, including advanced Excel.
• Enthusiasm for the issues we work on

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of working with discount providers
• Knowledge of GDPR compliance and data protection
• Experience of creating a strategy around membership schemes
• Line management experience​

WDC’s Games For Waves initiative engages the gaming and streaming communities to raise funds and awareness for whale, dolphin and ocean conservation. The Influencer Lead will help drive this mission by developing strategic digital fundraising events, managing relationships with creators and influencers, and creating impactful content.