Sale Assistant Jobs in Birmingham
Job Title: Retail Assistant
Region: National Memorial Arboretum
Contract: Temporary Position
Salary: £11.84 Per Hour
The Role
At the National Memorial Arboretum, we believe in building on potential. As a Retail Assistant your ability to, to work as part of the retail team, in supporting merchandising, processing deliveries, serving customers and maintaining high levels of presentation and customer service, could have a real impact on people’s lives.
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.
At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.
We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.
As a retail assistant you will be responsible for supporting the staff team and volunteer team to match peek trading patterns and events.
If successful, the main duties of your role will be:
• To provide consistently professional, first-class front facing communication and excellent standards of visitor care and customer service.
• To support the stock levels, delivery processing and merchandising standards to maintain effective and strong displays.
• To work to operational policy and procedures with regards to effective stock management.
• To guide and support the Retail volunteer team in delivering exceptional standards of customer services to all visitors and internal customers.
• To demonstrate a good working knowledge of the site and its operations.
• To respond positively and compassionately to all visitor feedback.
• To act as the first point of contact in a broad range of operational situations and tasks, taking responsibility for their resolution or escalating as appropriate.
• To act as an ambassador for the Arboretum, actively promoting the activities that generate spend. To help achieve organisational targets for income generation. To work with the Visitor Services and other teams to support new income generation initiatives.
• To operate a Retail Epos till, following till procedures and customer service standards including:
❖ Operating till points correctly and accurately.
❖ Handling cash and credit card payments in a secure and discrete manner.
❖ Ensuring all visitors are provided with accurate product information.
❖ Maximising sale opportunities
❖ Performing the end-of-day till cashing-up and reconciliation, on a shift basis and following all agreed cash handling processes.
• To work as part of a wider team within the NMA to deliver organisational objectives and demonstrate a flexible approach to working in team situations.
• Any other duties within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the Head of Visitor Experience or Duty Manager.
Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR, 35 hours per week, any 5 from 7.
About the National Memorial Arboretum
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
Our Values and Behaviours
Does the following describe you?
· A desire to provide great customer service
· Enjoy and thrive in working in teams and with others
· Passionate about supporting the ongoing development of the Arboretum
· Come to work each day to be the best you can and to learn and develop
· An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….
Diversity Statement
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please click ‘Apply Online’
Closing date for this role is: 14th April 2024
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to help us create, support, educate and inform an inclusive community of healthcare professionals, and all parts of society, about the principles and practice of compassionate, holistic medicine and health care?
At the BHMA we recognise that health, social justice and climate justice are intertwined. We hope to effect change in the world through empowering our health professionals to look after themselves and their patients better, so that we can all look after the planet better.
We believe it is time to reach a wider audience to inspire them with the understanding of the importance of holism and holistic and compassionate healthcare. We are looking for someone with passion and dedication who will help us achieve this.
About our charity
The British Association for Holistic Medicine and Health Care (BHMA) is a charity, with a small team, dedicated to promoting holism in healthcare. We are a membership organisation that is 40 years old this year and has produced a respected journal for over 20 years.
Role Overview & Aims
We are looking for someone who will drive the BHMA into a new phase of growth. Someone with passion and dedication who will believe in our purpose and help us achieve this. We want to grow our reach and find new members, journal subscribers and people to enrol on our course. We also want to start producing professional webinars and podcasts in the run up to our conference this Autumn. We would also like to streamline the administrative running of the BHMA to make it more efficient and sustainable, whilst growing our income streams.
How we work
The BHMA operates as a remote team however the hub is in the Bath/Bristol area with our AGM & a conference to be held near Bristol in 2024. We have 2-3 evening Zoom meetings per month and our remote administrator works mornings.
You will work from home using your own computer, however occasional face-to-face meetings would be a bonus.
Roles & responsibilities
Main duties:
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Liaise with the trustees and attend meetings to provide regular updates on the ‘health’ of the charity and to share your vision for strengthening marketing and operations.
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Identify risks and opportunities and work with the Trustees to promote the charity’s vision and implement change.
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Governance - ensuring the charity adheres to data protection policies,the requirements of the Charity Commission, and any other legal requirements
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Being responsible for all administrative and operational functions of the charity - delegating where appropriate to the administrator/marketing assistant.
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Designing and implementing a marketing and communications strategy to primarily build and retain memberships and subscriptions.
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Supervising our remote administrator/marketing assistant
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Supervising and motivating our student ambassadors.
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Organising & innovating
Day to day activities:
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Website updates and improvements and web optimisation/SEO.
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Implementing social media campaigns.
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Implementing referral marketing campaigns.
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Simple podcast/video editing and uploading.
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Writing and editing digital content.
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Leveraging the networks and influence of our trustees/ambassadors and student ambassadors.
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Creating a role and sense of purpose for our student ambassadors.
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Promoting our key offerings: Student essay competition, Conference, Events and affiliate events, Our Professional Development Course, BHMA membership, and our Journal of Holistic Healthcare.
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Implementing and improving customer service/onboarding protocols/customer retention.
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Nurturing BHMA member communities.
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Membership data collection and analysis.
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Writing newsletters to members and non-members
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Networking and looking for collaboration opportunities.
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Financial management - initiating payments and overseeing finances.
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Submitting financial reports & gift aid to the Charities Commission.
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Contributing to the annual report presented at the BHMA AGM.
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Organising monthly trustee meetings, taking minutes and preparing agendas (in consultation with the Chair) and reports in advance
For further information please see our job description attached below.
Salary: £26,000 - £29,000 per annum DOE
Location: Hybrid to include Tyseley, Birmingham and homeworking
Contract type: 6 month Fixed term contract
Hours: 36.5 per week working Monday to Friday 9am - 5pm
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.
Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
An exciting position has arisen for a Finance Officer to work for a community benefit society to provide year-end and on-going support to the finance team for up to six months.
Main duties
This position will offer variation covering many duties within Finance.
- You will have responsibility for key aspects of financial and management reporting and control to deliver timely and reliable reporting.
- You will assist the current Assistant Management Accountant, Purchase Ledger Clerk and Payroll Assistant on a daily basis.
- The post-holder will, on a regular basis, liaise directly with each finance team member and report to the Head of Finance.
- Assist in the sales ledger, which involves verifying orders and updating the finance system (Accounts IQ). Additionally sending out relevant invoices via email or accessing customer portals.
- Assist the purchase ledger, including matching invoices with purchase orders and obtaining approvals from relevant managers. This information is then recorded in Accounts IQ. Also onboarding new suppliers in Accounts IQ and verifying bank details.
- Perform credit control checks.
- Assist with the monthly payroll cycle.
- Input month-end journal entries.
- Conduct bank reconciliations.
- Assisting with month-end management accounts and reporting.
- Assist in analysing the Profit and Loss accounts.
- Assist with Balance Sheet reconciliations.
- Support year-end audit.
- Any ad-hoc tasks.
- Provide timely responses to internal and external stakeholders and deal with queries in a timely manner.
- Adhere to the deliverables timetable, and maintaining a strong working relationship with the senior leadership team.
Knowledge, skills and experience
- At least 2 years experience in a similar finance role
- Experience with month and year end experience and procedures
- Accounts Payable, Accounts Receivable and Payroll experience
- Experience of managing multiple deadlines with a track record of delivering under pressure
- Good communication skills – written and verbal
- Intermediate to Advanced Excel knowledge
- A knowledge of Microsoft Office (Outlook and Word in particular) to an intermediate level
- Microsoft Teams
- Degree educated in Finance
- Strong ability to plan ahead and manage multiple priorities effectively
- Ideally you will be AAT qualified.
- Studying towards a professional qualification (ACA, ACCA, CIMA), but this is not essential.
Staff benefits
We offer our team members a comprehensive staff benefits offering to include:
- Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days.
- Nest Pension – 8% employer contribution - 3% employee contribution.
- Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
- Employee Assistance Programme (counselling and DRs on call 24hrs a day).
- Life Assurance – x4 your salary paid to beneficiary.
- Flexible working.
- Fantastic volunteering opportunities within The Active Wellbeing Society every month.
Application details
Please submit a Cover Letter and CV addressing the experience you have had relevant to the 'Main Duties' and the 'Knowledge & Skills' sections of the advert, but as a minimum please address how you meet the the following criteria which will be weighted highly in the first sift of shortlisting:
- AAT Qualified (Desirable)
- Studying towards a professional qualification (ACA, ACCA, CIMA) (Desirable)
- At least 2 years experience in a similar finance role (Essential)
- Experience with month and year end experience and procedures (Essential)
- Accounts Payable, Accounts Receivable and Payroll experience (Essential)
Closing date: Wednesday 27th March2024 at midnight
Interview date: Week commencing 8th April 2024
Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP
We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.
Successful applicants will be required to be DBS checked prior to starting.
Our customers come from all walks of life and so do we, in recruiting for our team we welcome the unique contributions that you can bring. The Active Wellbeing Society is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. At The Active Wellbeing Society we are searching for people who share the passion for what we do with different backgrounds, perspectives and experiences, collectively making a difference.
If there is anything we can do to assist you in your application or preparations to be interviewed for one of our job vacancies please let us know and we can ensure you have a positive and comfortable experience.
Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.