Sale Associate Jobs in Birmingham
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently in search of a dedicated Association Manager to join the Association of Master Upholsterers and Soft Furnishers (AMUSF). This role presents an opportunity for a creative thinking individual with excellent organisational and communication skills to contribute significantly to the success and growth of our organisation.
Working Hours: This is a full-time position (40 working hours). Flexibility is integral to this role, with occasional weekend and evening work. The Association values a two-way flexibility approach and is open to exploring different working models.
Salary range: approx. £30,000 per annum subject to experience and qualifications with a potential 10% annual bonus tied to predefined criteria.
Location: Remote / home based
Additional Benefits: Nest pension scheme and Access to fabric buying scheme
We believe in creating an environment that values both your professional contributions and personal well-being. If you are looking for a role that offers flexibility and an autonomous work environment, we encourage you to apply and become an integral part of our team.
Role Overview:
Your primary responsibility will be to ensure the effective implementation of Board policies, contributing to the development and seamless operation of AMUSF. Working remotely, you will have the autonomy to lead initiatives independently.
Key Responsibilities:
· Promotion and Outreach: Foster the visibility of AMUSF among upholsterers, soft furnishers, and the broader public. Implement strategic marketing initiatives to establish AMUSF membership as a hallmark of professional competence.
· Digital Presence: Oversee the maintenance of the website and member database, ensuring they are consistently updated. Manage the distribution of monthly newsletters, maintaining relevance and quality.
· Development Initiatives: Proactively identify and implement strategies for the continuous development of AMUSF, considering improved services, effective communication, and advocacy opportunities. Establish a strong connection with members through visits and collaborative efforts.
· Membership Acquisition and Quality Assurance: Develop and implement efficient systems for handling inquiries from prospective members. Drive membership acquisition with the aim to double membership in the next 2 years. Oversee the assessment of new and existing members, ensuring adherence to quality standards.
· Complaints Management: Take charge of the complaints system, ensuring timely responses, informal resolutions, and formal assessments when necessary. Navigate diplomatically through communication with both complainants and members.
· Training provision: Collaborate closely with the Director of Training to support and maintain the training centre qualification system as well as the training assessment process ensuring alignment with our high standards.
· Operational Oversight: Manage day-to-day operations, including task delegation and handling of routine activities. This role is supported by an administrative position.
· Committee Participation and Board Management: Actively participate in relevant committee meetings, evaluating the ongoing value of AMUSF's representation. Serve as the secretary to the Board, ensuring efficient organization and follow-up actions.
· Event Coordination: Arrange and oversee the Annual General Meeting and Ordinary General Meeting, ensuring compliance with statutory requirements.
Skills Required:
· Effective communication skills, verbal and written
· Excellent organisational skills including event and project management
· Experience in proactive selling and marketing
· Strong customer service skills
· Strong IT and administration skills
· Interest and /or training in upholstery and soft furnishings
· Prior experience in a managerial role desirable
Why Join Us:
AMUSF offers a unique opportunity to be part of a community dedicated to excellence in upholstery and soft furnishing. We are seeking an engaged collaborator who can build effective working relationships to contribute to the organization's continued success.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to join a service that makes a difference to older people in Wales? As a Regional Volunteer Officer living in North or Mid Wales you will help meet the Community Assistance Project objectives by recruiting, inducting, training and supporting suitable volunteers within the region to deliver support at a community level, working closely and in collaboration with local partners.
About you:
- You will be able to work with others to deliver successful projects and services
- You will have experience of recruiting, managing and working with volunteers
- You will have experience of establishing and maintaining productive collaborations.
- Be able to negotiate at a range of levels both in and outside the organisation
- You will have experience of networking
- You will have knowledge of Issues affecting older people in Wales and barriers to accessing support
- You will have knowledge of local services in the public or voluntary sector
- You will have knowledge of diversity of the cultures, environments and communities in which older people and carers live
- Live in North or Mid Wales
If successful you will:
- Implement the volunteer recruitment plan for the region
- Process all volunteer applications in a timely and professional way, taking the prospective volunteers through the Community Assistance Project recruitment process
- Ensure all prospective volunteers are inducted with Age Cymru and Community Assistance Project partners across the region
- Ensure the delivery of all the relevant training required
- Provide a mentoring / buddying system for the new volunteers
- Ensure all volunteers have appropriate Disclosure and Barring Service checks prior to starting the role.
- Provide ongoing support to volunteers
- When referrals are received, match the service user with the most appropriate volunteer while ensuring a high quality, timely and responsive service is provided
- Identify and attend relevant networks, publicise the Community Assistance Project, establish community links with all appropriate stakeholders and promote the service through a range of methods
- Promote and cascade information, including real-life examples of positive intervention through all available methods
- Maintain accurate and up to date records in the region utilising our case management system and other databases, to provide for the effective monitoring and evaluation of the project
- Support programme evaluation through surveys and questionnaires
- Make onward referrals internally or externally to provide a holistic support package for service users
Great to haves:
• Ability to speak Welsh (Desirable)
Live in North or Mid Wales (Essential)
What we offer in return:
- Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
- Flexible Hours Working Scheme
- Employer pension
- Generous life assurance up to four times your annual salary
- Healthcare cashback plan
How do I apply for this role?
Please send your CV and a covering letter explaining how you meet the criteria for this role. Your application will not be considered without the covering letter.
Additional Information:
Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.
Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age Cymru politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
Applications without a covering letter will not be considered. Candidates must live in North or Mid Wales
The client requests no contact from agencies or media sales.