Salesforce supporter care officer jobs

The Caring Family Foundation (TCFF) is dedicated to improving the lives of women, with children at the heart of all that we do. We are a grant-giving organisation with projects both in the UK and in Brazil. In the UK, our work is focused on tackling child poverty and domestic abuse.

The successful candidate will have the opportunity to work as part of a small, committed team in a fast-paced environment. The role will involve the management of TCFF grants, contribution to its strategic objectives, and the planning and implementation of communications’ events.

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Responsibilities

• In close collaboration with the Senior Project Manager, to manage the delivery of grants, ensuring that they are in line with TCFF’s objectives, values and criteria.
• To monitor grants closely and ensure regular and accurate reporting.
• To maintain records of all grant reports, awards and applications, and to monitor milestones.
• To build close working relationships with grant partners.
• To prepare grants financial overviews in keeping with the agreed annual budget.
• To develop strong Monitoring, Evaluation and Learning frameworks, in collaboration with TCFF’s data agency.
• To develop and maintain a strong network of community partners, government agencies, and other relevant organisation to enhance synergies, increase TCFF visibility and credibility.
• To lead on planning and implementing visits to grant partners with the TCFF Communications’ team to capture TCFF’s work.
• To keep informed about developments in TCFF’s fields of work and collaborate with the Senior Project Manager on the strategic direction.
• To keep informed about government and other stakeholders’ best practices, research and legislation related to our fields of work.

Qualifications, skills and experience

Essential

• Educated to degree level or equivalent qualification/experience.
• Minimum of 5 years of experience working in charity programme management.
• Solid experience in overseeing grant budgets and Monitoring, Evaluation and Learning frameworks.
• Strong understanding of trauma-informed care principles and culturally responsive approaches to serving diverse populations.
• Excellent interpersonal and communication skills, with the ability to build rapport with beneficiaries, staff, volunteers, and community partners.
• Proven ability to prioritise workloads, meet deadlines and work in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• Team player with a flexible and collaborative attitude.
• To have or be willing to obtain an enhanced DBS certificate.
• Commitment to the mission and values of The Caring Family Foundation, including a dedication to social justice and equity.

Desirable

Bachelor’s or Master’s degree in a related field to TCFF’s work.

Proficiency in using Salesforce and Canva.

Location:

Mayfair office (no hybrid working)

The Landmark Trust is an award-winning heritage conservation charity. With the help of our supporters, we save historic buildings in danger of being lost forever, restore such 'Landmarks' using skilled craftspeople, and make them available for all to enjoy for holidays. This income supports their ongoing care, whilst free open days and engagement activities ensure that even more people can learn about and experience these extraordinary places.

ROLE SUMMARY

This vital role within the Landmark Trust’s fundraising team focuses on providing excellent supporter care to our donors and ensuring supporter data is well managed. As the first point of contact for fundraising-related enquiries, and the lead user of our database, you will play a key role in delivering a first-class supporter experience while ensuring the efficient operation of our fundraising systems.

We are looking for someone who takes pride in high-quality customer service, with excellent communication skills, attention to detail, and confidence in working with data and IT systems. You will be comfortable speaking with supporters on the phone, drafting personalised letters and emails, and managing a variety of administrative tasks. While fundraising experience isn’t essential, you should have experience in customer-facing roles and working with databases. An interest in heritage or the charity sector would be an advantage.

You’ll be responsible for ensuring that donations are accurately processed, donors are promptly and warmly thanked, and Gift Aid is maximised. Day-to-day, you’ll be recording donations, updating supporter records, and producing reports and data downloads from our Salesforce CRM. Full training in our systems will be provided.

MAIN DUTIES AND RESPONSIBILITIES

Supporter Care

To respond to general fundraising enquiries by telephone, email and in writing, in a professional manner, seeking the guidance of colleagues as to the most appropriate response.

Ensure all donations are thanked and acknowledged quickly and appropriately, by yourself or the relevant contact manager.

Support other aspects of fundraising income administration, such the Patrons, Friends and regular giving schemes, and as required.

Record complaints, escalating as appropriate, and in line with complaints handling policy.

Support the administration of print and digital communications.

Occasionally attend and support the running of fundraising evening receptions, site visits, or new building openings– sometimes held over a weekend (time off in lieu will be given).

Supporter data, analysis and reporting

Record all donations and fundraising transactions on the Salesforce database, liaising with the finance team to provide relevant reports and daybooks for bank reconciliations.

Ensure that supporter contacts and database records are kept up to date and comply with data protection legislation and internal requirements.

Support the Finance team with Gift Aid best practice, including managing the integrity of current Gift Aid records and auditing past records.

Produce Salesforce reports to track donations, appeals, regular gifts, and memberships.

Extract contact data from Salesforce for segmentation, analysis and marketing, including appeals, raffle, event invitations and others, working to a brief from the relevant team member.

Ensure that Salesforce use by the team is continually developed and improved. Work with IT to select, onboard new database products, and hold workshops for team members around developments to maximise use of the supporter database.

Financial management

Administer the collection of all Direct Debit donations including membership payments (Friends & Patrons), regular givers, and Standing Orders.

Maintain the team’s annual income and expenditure monitoring spreadsheets, and project/restricted income monitoring, ensuring accuracy at all times and reconciliation with finance systems.

To be the main point of contact with the Finance team on day-to-day donation queries, including Gift Aid administration, chasing payments, and general donations questions.

Keep physical and electronic supporter filing up to date as required for audit purposes.

Manage the safe and proper handling of, and accounting for, income, to agreed deadlines.

Continually strive to improve margins and reduce costs as well as suggesting improvements in operating processes at a specific and general level.

General

To work closely and harmoniously with colleagues in all respects

To comply with the Key Principles and Behaviours of the Fundraising Regulator’s Code of Fundraising Practice, and other aspects of the Code pertinent to this role.

To appreciate, and work within, the organisation’s culture and to conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation.

Landmark is an equal opportunities employer. All staff are expected to conduct themselves in accordance with the Equality Act 2010.

All staff are expected to fulfil their duties with due regard to their own health and safety and that of others.

To undertake any other duties as may be reasonably required in the post.

This is an outline job description that may be subject to change in consultation with the post-holder.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity.  This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.

 Main Responsibilities

• Work with the Director or Finance & Operations (DFO)  to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
• Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
• Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
• Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
• Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
• Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
• Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
• Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
• Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
• Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
• Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.

 Person specification 

• Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
• Deep understanding of Salesforce platform capabilities.
• Excellent project management skills, including budget and stakeholder management.
• Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
• Ability to work effectively in a fast-paced, dynamic environment.  
• Ability to manage, coordinate and get buy-in from technically inexperienced team members.
• Experience with data migration and integration is a plus.
• An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
• Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
• An understanding of equal opportunities issues and a commitment to diversity.
• Commitment to Create, its activities and mission.

Terms & Conditions

• This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
• This role is based in London.
• Salary: £45,000 per annum pro rata (0.6 FTE).
• Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
• A beautiful office based in the City of London. Hybrid working is available following induction period.
• 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
• The opportunity to visit projects and Showcase events.
• As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
• In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.

*  Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.

Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.

This is a pivotal moment for KRAN as we launch a new salesforce database, and start to implement our new Strategic Plan 2025-2028 and Breakthrough Objectives to reach our ambition that all young refugees and asylum seekers who are in care in Kent can thrive. The Impact and Insights Officer will coordinate the collection, monitoring, and analysis of data across our services, helping staff use data to improve outcomes and helping the organization tell compelling stories of impact to funders, partners, and the public. We are looking for someone who champions data and its importance for continuous improvement and to demonstrate and evidence the impact of our work. 

We are the National College for Digital Skills and our mission is to educate and empower
the next generation of diverse digital talent. We are the first new Further Education
College in England since 1993 and the only one that is solely focused on widening the
tech talent pool in the UK.

We work with a fantastic roster of partners such as Deloitte, Bank of America, PwC and
HSBC and offer an innovative, supportive apprenticeship experience for our 350+
learners that prepares them to be digital pioneers achieving both academic success and,
more importantly, setting them up for successful careers in tech.

We are passionate about harnessing tech as a tool for social mobility and improving
diversity of opportunity and therefore, with the support of our partners, place a major
focus on diversity recruitment. At present over 40% of our students come from low
income backgrounds, more than 50% are from racially diverse backgrounds and over a
third of our apprentices are young women.

Our apprenticeship outcomes massively outperform national averages and this is
testament to the quality of teaching and learning provided and the joint support offered
throughout the apprenticeship journey. We’re passionate about building a supportive,
values driven environment for both our students and staff and this is where you come
in!

What’s your mission?
Ada is looking for a dynamic and proactive Employer Outreach and Growth Manager to
join our team. This newly created role will help shape and deliver Ada’s employer-facing
outreach strategy, helping us drive awareness, engagement and conversion among
prospective apprenticeship employers.
You’ll be responsible for designing and delivering impactful campaigns, refining our B2B
messaging and strengthening our presence across key channels. Your work will be
central to building a stronger, more visible brand and a sustainable pipeline of employer
partners.
This role is ideal for someone who thrives in a fast-paced environment, is comfortable
owning both strategy and delivery and is excited to scale Ada’s apprenticeship impact
through smart, targeted outreach.

Key responsibilities of this role include:
Driving New Business Growth
● Design and execute targeted outreach campaigns to attract new employer
partners

● Refine and maintain Ada’s B2B messaging across channels (website, LinkedIn,
sales materials, etc.)
● Support lead nurturing and pipeline progression using our business intelligence
tools
● Create marketing assets including employer case studies, email sequences,
landing pages and social campaigns
● Track and report on campaign performance, lead generation and ROI
● Support planning and delivery of employer-facing events and outreach
campaigns
● Contribute to building a healthy pipeline and increasing conversion rates from
prospect to partner

Promotional Activities
● Represent Ada at networking events and employer roundtables
● Respond to inbound enquiries and contribute to employer proposal writing
● Produce case studies that highlight employer and apprentice impact stories
● Lead award nominations that showcase employer partnerships, DEI outcomes
and social mobility impact

Partner Development
● Strengthen relationships with existing partners through surveys, feedback
sessions and collaborative improvement work enhancements etc.

The successful candidate will join a growing team and as such, the responsibilities of
the role may develop over time in response to the evolving needs of the organisation
and our wider partnerships strategy. A flexible, proactive mindset will be key, with
opportunities to shape and expand the role based on emerging priorities and the
candidate’s own strengths.
We’d really like to hear from you, if you are…
● Energised by Ada’s mission and committed to driving social impact through
apprenticeships

● A confident relationship-builder with internal teams and external stakeholders

● Comfortable with ambiguity and able to take initiative to drive growth
independently

● Target-driven, organised and highly motivated to find and convert new
opportunities

● A strong communicator who can write clearly, persuasively and with empathy

● Experienced in a customer-facing or account management role

● Highly organised, detail-oriented and collaborative

● Skilled in using Microsoft Office or G-Suite and confident with CRM systems
(Salesforce ideally)

● Experienced in B2B marketing - ideally in education, tech or training

● Strong in content creation and campaign planning across multiple channels

● Confident using paid social tools (especially LinkedIn), email marketing and lead
generation platforms

● Hands-on with Salesforce Marketing Cloud or similar tools for automation and
tracking

● Skilled in drafting award submissions and supporting materials

● Collaborative with sales or commercial teams, and focused on shared results

● Analytical, creative and purpose-led - motivated to reach mission-aligned
employers
We encourage consideration of flexible ways of working, both formal and informal
arrangements that allow for the best outcomes for our people and our employers. If this
opportunity is of interest to you with some flexibility, please do discuss this with us.
Safeguarding
Ada, National College for Digital Skills is committed to safeguarding and promoting the
welfare of children and young people and expects all staff and volunteers to share in this
commitment. The successful candidate will be required to have an Enhanced Disclosure
and Barring Service (DBS) check and references will be sought from previous employers
prior to commencing employment. Other related pre-employment checks appropriate to
the post will also be carried out.

We care about equity, diversity and inclusion
Ada. National College for Digital Skills recognises that equality of opportunity and the
recognition and promotion of diversity are integral to its strengths. The following
principles apply in respect of the College’s commitment to equality and diversity:
● To provide and promote equality of opportunity in all areas of its work and activity;
● To recognise and develop the diversity of skills and talent within its current and
potential community;
● To ensure that all employees and prospective employees of the College are
treated solely on the basis of their merits, abilities and potential without receiving
any unjustified discrimination or unfavourable treatment on grounds such as age,
disability, marital or civil partner status, pregnancy or maternity, race, religion or
belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-
economic status or any other irrelevant distinction;
● To provide and promote a positive working, learning, and social environment
which is free from prejudice, discrimination and any forms of harassment, bullying
or victimisation;
● To promote good relations between individuals from different groups.
Applicants with disabilities
Ada is keen to increase the number of disabled people it employs. We, therefore,
encourage applications from individuals with a disability who are able to carry out the
duties of the post. If you have special needs in relation to your application please contact
us.
Career Returners
At Ada, we believe in the value of diverse experiences and actively encourage
applications from individuals returning to the workplace after a career break. Whether
you’re a parent, carer, or have taken time out for any other reason, we recognise the
skills and perspectives that returners bring and are happy to discuss any support you
might need to succeed in the role.
Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications
from candidates who have the legal right to work and remain in the United Kingdom.

The closing date is: Friday, 11th July 2025

The Philanthropy team at Alzheimer’s Research UK (ARUK) is responsible for securing donations from individual major donors, grant-making trusts and foundations. The role of Philanthropy Officer is key to the success of the Philanthropy team, working closely with other team members and stakeholders across ARUK.

At the heart of the Philanthropy team is our desire to help our supporters change the world, in a way that is meaningful and exciting to them.

We work with a growing portfolio of individual donors and charitable trusts, getting to know them - through meetings, events, lab tours, reporting on the impact of their donations and regular touchpoints - so that we can match their philanthropic goals to our research initiatives. We work hard to provide bespoke stewardship, build relationships, and impart scientific information to promote ARUK and give donors the best possible experience of working with us.

By nurturing these relationships, we gain long-term meaningful support from donors and their networks, and as a result can secure significant donations which range all the way up to eight figures.

We are looking for an articulate, proactive and people-orientated individual to join our highly successful team. The ideal candidate will have strong relationship management skills, a high degree of emotional intelligence, and will be an ambitious self-starter.

We are seeking someone who understands the importance of investing in dementia research and can convey that with passion to our supporters. In return, we can offer an exciting, supportive working environment and the opportunity to join a small major gifts team that punches well above its weight.

Main duties and responsibilities of the role:

Relationship building and income generation

· Build relationships with a portfolio of current and prospective major donors and charitable trusts, gauging their level of interest in our work, providing them with opportunities to engage with ARUK, and encouraging them to invest in our research.

· Develop an engagement plan for each relationship, taking full ownership and moving each donor / trust forward through qualification, solicitation and stewardship.

· Fundraise for different aspects of ARUK’s work, including key research initiatives such as the Drug Discovery Alliance.

· Think ambitiously and creatively in producing compelling and persuasive written communications for donors, including letters, proposals, applications and progress reports.

· Solicit donors for gifts at face-to-face meetings, where appropriate.

· Provide an exceptional level of stewardship to donors, ensuring they are thanked and updated and that their relationship with ARUK grows in depth and value.

· Think innovatively and support the team’s goal to embed the use of digital in our work.

· Work with senior volunteers and senior staff, where appropriate, empowering them to open their networks and ask for support.

· Build and maintain strong working relationships with colleagues in the Science Communications, Media and Engagement, Research and Finance teams.

CRM

· Ensure donor records are kept up-to-date through daily use of Salesforce.

· Use Salesforce to track income and activity, and as a planning tool.

Events

· Support the Donor Relations Manager in planning bespoke events / lab tours for our supporters, by providing guest lists, communicating with invitees and updating Salesforce records.

· Represent ARUK at Philanthropy team events, and at other ARUK events where major donors or the representatives of charitable trusts may be attending.

What we are looking for:

· Experience gained working in a major gift fundraising or client relationship management role

· Demonstrable experience of developing long-term / strategic relationships

· Demonstrable experience of developing / influencing relationships through face-to-face conversations

· Demonstrable experience of working effectively without close supervision

· Ability to communicate with, and enthuse, a wide variety of people in a compelling, professional manner

· Exceptional listening skills

· Strong writing skills with the ability to write persuasively for a range of audiences

· Ability to absorb and process new information quickly

· Ability to grasp complex scientific concepts to a reasonable level (ie. well-informed lay person)

· Ability to plan, prioritise and set goals, and to follow through each piece of work to completion

· Ability to work collaboratively and see the bigger organisational picture

· An understanding of the principles of major gifts fundraising

· Excellent IT skills, including strong working knowledge of Outlook, Word, Excel and Powerpoint

· High levels of emotional intelligence

· Genuine interest in people

· Curious and creative, enjoys investigating and solving problems

· Driven and highly proactive - adept at spotting opportunities and maximizing them

· Feels strongly that dementia research is valuable and vital

· Confident and personable

· Diplomatic and discreet; has integrity

· Belief in the importance of striving for excellence

· Flexible approach, with willingness to undertake occasional evening work

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 6th July 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

The Access is Justice Foundation is seeking a Grants Officer who will join our Grants Team to provide ongoing administrative, operational, and data management support for our grant making activity, working alongside others in the Grants Team. You will maintain relationships with funded partners; undertake analysis of grants data, draft documents, reports, and communication materials; and provide ongoing support for our funding programmes and broader organisational work as needed. You will report to a Grants Manager (who leads day-to-day operational delivery of our grant programmes). The work will vary over the grants cycle, where one month could be focussed on supporting a grants round, and the next could be working with wider colleagues for an event to share insight and knowledge. This is both an administrative and project management role – we are looking for a candidate with both sets of skills.

Please download the full job description (attached) for more information.

Role Overview: 

This is an exciting opportunity to lead the Trusts and Foundations income stream at Global Canopy, bringing exemplary relationship management and stewardship strategies to continue establishing the programme for long-term impact. This role will also nurture a small but successful team, supporting them to reach in-year and future income targets.

You will contribute to a culture of kindness, collaboration, rigour and accountability in equal measure. You will come to work with a sense of urgent mission, but one balanced by emotional intelligence. You will share our conviction that it is not just what we do that matters in our working life, but how we do it too.

Key Responsibilities
As a confident and energetic member of Global Canopy’s Development team, you will:

• Oversee the delivery of our Trusts and Foundations programme, shaping plans to ensure outstanding donor engagement and stewardship, future income growth and the delivery of our mission for forests, people and nature
• Personally manage a portfolio of prospects and existing funders at the six- and seven-figure level, inspiring them to give for the first time and continue or increase their giving
• Support the Trusts/Foundations fundraising team to develop a continuous pipeline of unrestricted and restricted funding opportunities
• Working alone and in partnership with other team members, develop high-quality tailored communications, including cases for support, bespoke proposals, concept notes and donor reports that demonstrate Global Canopy’s impact
• Engage and build relationships with peer and partner organisations to identify and explore opportunities for partnership funding applications
• Represent the voice of fundraising on strategic internal Boards and Working Groups, ensuring excellent communication flow between them and the Development team
• Collaborate effectively across the organisation at all levels, operating as a supportive and reliable fundraising colleague
• Work with colleagues across programmes, communications, operations and finance to shape annual plans and budgets 
• Leverage your understanding of market trends to adapt our approach to fundraising and donor engagement
• Effectively manage a high performing Trusts/Foundations team providing clear objectives, supervision and support to enable them to thrive in their roles
• Ensure your and the team’s work is fully compliant with both our own policies and the latest charity legislation and standards of practice
• Ensure that our CRM (Salesforce) is used effectively, kept up to date and accurately maintained with prospect and donor information
• With the Director of Income and Philanthropy Lead, contribute to the effective management of the Development team as a whole and a strong organisational fundraising culture
• Undertake any other relevant duties and projects delegated by the Director of Income

Skills and Experience
Successful candidates will:

• Have a proven track record of having identified, cultivated and secured six- and seven-figure funding partnerships with trusts/foundations
• Have proven experience of building relationships of trust, working collaboratively and in close partnership with internal stakeholders to deliver joint outcomes 
• Have excellent written and verbal communication skills, confident in synthesising complex information for external-facing, donor-friendly communication and talking with funders, prospects and stakeholders
• Be adept in negotiating in complex environments with multiple stakeholders to achieve mutually beneficial outcomes 
• Be skilled in adapting your style of management to meet individual needs and provide support to team members in achieving their professional and developmental goals 
• Be familiar with the Fundraising Code of Practice and/or other relevant fundraising best practice frameworks
• Have excellent relationship management skills and high emotional intelligence
• Have strong financial literacy, including budgeting and financial reporting
• Be able to work well under pressure and manage multiple priorities and demands
• Have experience in working in the forests, nature and/or climate sectors, preferably in a global context
• Familiarity with the human rights and social dimensions of commodity-driven deforestation and environmental degradation and/or the nexus between human rights and nature-related issues would also be beneficial

Essential Behavioural Competencies

• Proactive and agile, seeking opportunities to grow income in a dynamic and creative environment
• Passionate about demonstrating how funders can contribute to ending deforestation, an essential step in achieving urgent global goals on climate, nature and human rights 
• Enthusiasm and flexibility to adapt to changing circumstances and capitalise on new opportunities 
• Effective and positive team-player with a strong preference for collaboration

Benefits

Salary
£55k-65k full time equivalent 
This role sits within Band C on Global Canopy’s remuneration framework.

Nature of contract
Full time / Permanent. We are a flexible employer and welcome candidates wishing to work flexibly.

Base
Our office is in Oxford, with flexible home-working arrangements in place.

Holidays
36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week’s leave.

Pension
Employer pension contribution of 8%.

Healthcare cashback plan
Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children. 

Group Life Assurance 
Paying a lump sum of 3 times annual salary

Group Income Protection
Paying 75% of annual salary for up to 2 years (for long term sickness).

Employee Assistance Programme
Which provides free, confidential advice on personal and legal matters.

Other
Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.

�� Location: Hybrid – London office (King’s Cross) and remote working
⏳ Hours: Full-time (37.5 hours per week)
�� Salary: £30,000 per annum
�� Contract: Permanent

Help Students Get Further

One in three students leaves school each year without a pass in GCSE English and maths – rising to over one in two for young people from disadvantaged backgrounds. Without these qualifications, young people face barriers to further education, apprenticeships, and employment opportunities.

Get Further exists to change this. Our award-winning tuition programme helps students in further education to gain GCSE passes in English or maths. We place highly qualified tutors into colleges and training providers, delivering a bespoke curriculum proven to boost confidence and results. Students on our programme are twice as likely to improve by at least one grade, compared to the national average.

To help more students succeed, we’re looking for a Finance and Operations Officer to support our day-to-day operations and help drive our growth and impact.

Why Work for Us?

Our central team of 26 is united by a shared mission to tackle educational disadvantage. We promote a supportive, inclusive and collaborative working culture, guided by our core values:

Bold | Optimistic | Ambitious | Tenacious

Our benefits include:

• 36 days of annual leave (including bank holidays)

• Flexible hybrid working

• Ongoing learning and professional development opportunities

• Cycle to Work scheme

• Termly in-person team development days in our London office

• The chance to work in a fast-growing, mission-led charity making a tangible impact

About the Role

As Finance and Operations Officer, you will report to the Operations and Systems Manager and act as the go-to person for day-to-day queries around finance, HR, IT, and office operations.

This is a varied and hands-on role, ideal for someone who enjoys multi-tasking and problem-solving, and is looking to grow their career in charity operations, finance, or HR.

Key Responsibilities:

Finance:

• Maintain day-to-day bookkeeping using Xero (invoicing, coding, bank reconciliation)

• Prepare and issue contracts and invoices

• Lead on credit control and payment runs

• Support payroll and tutor payment reconciliation

• Assist with monthly management accounts and financial reporting

HR and Policies:

• Keep staff policies and the Employee Handbook up to date

• Coordinate recruitment logistics, from job adverts to interview scheduling

• Support onboarding, pre-employment checks, and setting up new starters

• Manage staff benefits administration (e.g., pensions, EAP, training, Access to Work)

IT and Equipment:

• Support IT equipment logistics

• Be the first point of contact for staff IT queries

• Liaise with our external IT provider

Office and General Operations:

• Manage office supplies and facilities (liaising with our office partner charity)

• Monitor shared inboxes and respond to internal queries

• Support cross-team administrative projects

Person Specification

We’re looking for someone who is:

Essential:

• Passionate about Get Further’s mission to tackle educational inequality

• Trustworthy with confidential data (HR, finance, payroll)

• Proactive, organised, and able to manage multiple tasks

• Confident with numbers and financial information (experience in Xero or willingness to learn)

• Strong with IT systems (including Microsoft Office)

• A clear communicator with excellent written and verbal skills

• A problem-solver with a positive, can-do attitude

• Familiar with GDPR principles and data protection compliance

• Comfortable learning new systems and digital tools

• Able to work independently and collaboratively within a small, busy team

• Committed to safeguarding and safer recruitment practices

Desirable:

• Experience using Xero or a similar finance system

• Familiarity with Salesforce or other CRM systems

• Knowledge of the further education (FE) sector

Job Title: Individual Giving Officer

Team: Fundraising

Location: Hybrid (split between home-working and London)

*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of the role

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

You will join a small, high-performing team responsible for generating £5 million per year from individual giving, legacies, grants and corporate partners, all to deliver the Ramblers ambition for a future where everyone can enjoy the benefits of walking in nature.

Working closely with the Product & Innovation Manager, you will play a key role in delivering the fundraising strategy, leading on the delivery of our individual giving and legacy marketing campaigns across a range of channels. You will create high-quality, compelling campaign materials and ensure an excellent donor experience.

Key Responsibilities:

Income generation

• Play a key role in the implementation and delivery of the individual giving and legacy marketing strategy
• Support the growth of individual giving income in line with annual targets
• Develop and deliver regular cash and legacy marketing appeals to a high level, including:
  • Developing propositions and cases for support
  • Create compelling direct marketing materials, including writing persuasive copy and developing strong creative content
  • Project management to ensure delivery on schedule and within budget
  • Managing relationships with agencies and suppliers including design and print
• Manage a portfolio of affiliate fundraising campaigns

Donor stewardship

• Ensure the Customer Relationship Management (CRM) system is used effectively to facilitate accurate supporter stewardship and reporting
• Effectively manage communications with supporters, including ensuring that donations are thanked appropriately, managing fundraising inboxes, and responding to queries
• Working with the Production & Innovation Manager, identify a pipeline of potential mid- and high-value donors for stewardship and conversion

Data and reporting

• Produce campaign and programme level reporting and analysis
• Work closely with the data team to ensure selections are accurate, timely and relevant to our various audiences, and use income data to make recommendations for future campaigns
• Maintain accurate, up to date and compliant records of individual giving campaigns and appeals
• Provide regular financial reports and reforecasts to the Product & Innovation Manager and Head of Fundraising

Relationships

• Build strong working relationships with staff within various functions of the Ramblers
• Work with other members of the Fundraising, Communications and Supporter Care teams to ensure that all supporter communications are part of an integrated supporter journey

The Person

Knowledge, Skills and Experience

Essential:

• Experience working within a target-driven fundraising or direct marketing team, ideally within an individual giving context
• Experience of managing fundraising or marketing projects across a range of channels, such as direct mail, social media and email
• Experience of data-driven marketing campaigns, including segmentation and campaign analysis to meet objectives
• Excellent communication skills, with the ability to tailor communications to a wide range of audiences
• Excellent creative skills, including the ability to write compelling, accurate and persuasive copy across a range of channels
• Competent in the use of IT tools including Word, Excel and PowerPoint
• Experience of working with CRM systems

Desirable:

• Experience of working with the Salesforce CRM
• Experience of legacy marketing, or an understanding of charity legacy giving
• Experience of using digital marketing tools including Mailchimp and social media advertising platforms
• Familiarity with relevant legislation and guidance, including UK data protection law and the Code of Fundraising Practice

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships
• A positive and professional attitude
• Excellent attention to detail
• Proactive and self-motivated with the ability to work independently
• Adaptable and flexible in a fast-paced, target-driven environment
• Strong sense of responsibility and accountability
• Committed to the principles of inclusions and enabling everyone to feel welcome in the outdoors

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

About the opportunity

Are you passionate about using data to create change for children and young people in education? We are looking for a Data and Insights Manager to lead the ongoing development of our Salesforce CRM and help us make the most of our data to achieve our charity mission.

At Action Tutoring, data is central to everything we do. With an evidence-based culture and impact at the centre of our strategy, gathering and analysing high-quality data is a key priority.

Our highly customised Salesforce database supports every aspect of our work—capturing and managing data from volunteers, pupils, schools, and tutoring sessions. As Data and Insights Manager, you will make sure our system remains fit for purpose and help turn data into meaningful insights that can inform decision-making.

Duties and responsibilities 

Salesforce and systems development

• Collaborate with external Salesforce development consultants to continue building our system capabilities and design.
• Design and oversee the collection of stakeholder, tutoring delivery, quality assurance and evaluation data, working with colleagues to ensure data is collected in a timely, accurate and consistent manner.

Team leadership and support

• Line manage the Data Lead, ensuring their work is of high quality and they have clear development objectives.
• Plan and oversee training and support for the whole organisation on the effective use of Salesforce, developing their understanding of the purpose and value of data.

Data insights

• Support the Head of Impact and Quality to generate insights from data to inform evidence-based decision-making across departments, including through dashboards.

• Data governance

• Champion data security and GDPR compliance across the organisation, including contributing to the upkeep of privacy notices, responding to queries, and facilitating stakeholder GDPR rights.
• Any other reasonable tasks as per the request of the CEO.

About you (person specification)

Qualifications criteria:

• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Two or more years experience with Salesforce administration.
• Experience working with complex datasets in Excel (including data cleaning in preparation for import, export or analysis).
• Experience analysing and visualising quantitative data.
• Good understanding of GDPR compliance and processes.
• Able to design new processes that are scalable, impactful and user-focused.
• Experience managing projects effectively.
• Confident in communicating change to stakeholders at all levels.
• Creative and inquisitive about how technology and automation can improve efficiency.
• Committed to diversity, equity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have:

• Salesforce Administrator Certification (or on track to complete within the next six months).
• Line management experience.
• Experience with data visualisation tools such as Power BI or Tableau.
• Experience using coding languages R, Python or SQL for data cleaning or analysis.
• Experience working in the charity or NGO sector.

Reports to: Head of Impact and Quality

Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Contract and hours:  Permanent, full time contract (37.5 hours)
We offer flexible hours 9.30-4pm as core hours.

Application deadline: Sunday, July 13th, 2025

Interviews: Tuesday, July 22nd – Wednesday, July 23rd, 2025

Ideal start date: Monday, August 18th, 2025 (though we are flexible for the right candidate)

DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce. 
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

For more information on the role and information about Action Tutoring, please see the attached job pack.

Job summary including context
Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes.

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.

About the role
Over the next five years, our fundraising team are embarking on an ambitious growth strategy to increase our income from c. £1m to £1.7m. This is alongside our commitment to spend a significant amount of our organisational endowment to invest in our campaigning, new services, digital capabilities and core infrastructure.

We have recently reshaped the team to create a new Partnerships and Philanthropy (P&P) programme. This unites our corporate partnerships, major donors, and trusts & foundations. With P&P contributing around 80% of our total fundraised income, this is a vital and expanding area.

This new role will support the new P&P Lead in providing outstanding stewardship to Partnerships & Philanthropy supporters, ensuring every commitment is delivered with care and purpose. You’ll play a key role in activating partnership activities, shaping standout content, and helping to build lasting, transformational relationships that drive real impact for young women.

EDI statement and sense of flexible working and workplace culture
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates. We use positive action under section 159 of the Equality Act in relation to race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the racially minoritised candidate in order to diversify our staff team.

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home.

We offer:

•  27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
• Enhanced parental leave irrespective of length of service
  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid
• 2 annual wellbeing days
• Annual discretionary organisation Christmas closure (25th December – 1st January)
• 5% pension contribution
• Employee Assistance Programme
• Learning and development budget
• Flexible working which is fully embedded in our working culture

​Deadline to apply – Friday 4th July, 5pm
You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.

Job Title: University Access Officer

Salary: £24,570

Closing Date: Friday 4th July, 11:00am, though if a suitable candidate is found during the recruitment window the closing date may be brought forward. As such, we encourage all applicants to apply at their earliest convenience.

Reporting to: Programme Manager

Contract: Full time, permanent, 37.5 hours a week.

Job Location: Whitehaven & Workington

Interviews: Ongoing, though the main recruitment day will be Wednesday 9th July (online).

Start date: Monday 18th August 2025

About the organisation

The Access Project is an education charity; we believe that every young person can make the most of education, unlocking their potential and creating a fairer society.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are 50% more likely to place at a top university.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

About our values

• Empowerment - We support students and our people to develop the skills and knowledge to accomplish their goals.
• Courage - We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission
• Impact - We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes
• Inclusion - We respect and value individuality and engage diverse voices to achieve our mission.
• Ownership - We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

University Access Officers are responsible for delivering The Access Project’s high impact mentoring programme to students across our partner schools. This role works with a caseload of students supporting them from the start of Year 10 up to the end of Year 13 to understand the pathway to a top university. 

The role also involves project coordination, working with our schools, volunteers and teams across The Access Project to ensure our young people are fully supported and have the best possible chance of achieving social mobility and enhancing their future prospects.

This role is for a University Access Officer to work across our two schools in Cumbria, The Whitehaven Academy and Workington Academy. Our schools are shown on a map on our website. 

Role responsibilities

• Work directly with young people mentoring a caseload of students in a professional and safe manner.
• Deliver our University Readiness programme through in-depth, targeted 1:1 mentoring sessions with Year 10 to Year 13 students.
• Assess student progress towards being able to make successful university applications.
• Engage with students in school and enrol them onto the programme.
• Match students with volunteer tutors.
• Monitor student attendance to tutorials and devise innovative solutions to encourage attendance.
• Monitor the impact of tutorials and intervene as appropriate.
• Build and manage relationships with volunteer tutors to ensure they have a positive experience of the programme.
• Manage tutor attendance to tutorials through weekly monitoring systems.
• Lead on quality assurance of tuition pairings/grouping completing a caseload of drop ins.  
• Upload information onto the Salesforce database (training is provided).
• Work with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme.
• Direct enrolled students to appropriate wider enrichment opportunities, encouraging both extra and super-curricular participation and reflection.
• Work with Enrichment & Events team and partner schools to deliver school trips to universities, including trip logistics and leading groups of young people on trip days.
• Lead on all student facing comms.
• Send regular summary updates to school as their key point of contact.
• Present at termly school meetings with Senior Management to report on programme progress.
• Any other responsibilities reasonably deemed necessary by The Access Project’s Programme Managers or Director.

Person specification:

• Able to communicate and influence with impact at all levels.
• Able to deliver projects and manage administration accurately.
• Able to effectively time manage.
• Able to lead and manage change to embed the programme in school.
• Resilient and adaptable.
• Skilled in building and maintaining excellent relationships.
• Can demonstrate a commitment to upholding the values and behaviours of good conduct.
• Can demonstrate an ability to take action to keep young people safe and raise concerns.

Training and Development

You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support and supervision from your line manager (Programme Manager), as well as guidance from Senior University Access Officers and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for UAOs to apply for once they have completed their probationary period successfully. 

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days
• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans.
• Travel-allowance for expenses over £10 per day, where applicable.
• Cyclescheme loans.
• 3 paid Volunteering Days.
• Employer’s pensions contributions (3%).
• Learning and Development opportunities.
• TAP welcomes requests for flexible working arrangements.

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged. 

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission. 

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or Most Recent Employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training:

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

Contact information

Please direct any queries to our email address on The Access Project website. 

Please ensure that you complete all of the application form questions to enable us to shortlist your application for an interview, otherwise it will be disqualified automatically. Resumes and CVs will not be considered.