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Based at our Head Office in Leatherhead, Surrey, KT22 0BX
Status: Permanent
Salary: Band 5, £31,049 - £33,487, per annum, pro rata, dependent on
experience, plus 5% Outer London Fringe Allowance
Hours: Part-time, 20 hours per week, hybrid working available
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About Us:
Combat Stress is the UK’s leading mental health charity for veterans. For over a century, we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD) resulting from military service. We have teams across the UK providing online and in-person treatment and support, depending on the individual’s needs and circumstances of those who need us.
About the role:
Join our HR team and play a key role in supporting people across the organisation.
In this position, you’ll provide a high-quality, efficient administrative service to the wider HR function, ensuring every stage of the employee lifecycle runs smoothly - from onboarding through to ongoing support. You’ll take ownership of maintaining accurate records and ensuring full compliance with essential checks, including DBS, PVG, Access NI, and professional registrations.
Working closely with the Payroll team, you’ll also help ensure payroll processes are completed accurately and on time, contributing to a seamless experience for all employees.
This is a great opportunity for someone who is detail-oriented, organised, and passionate about delivering excellent HR support within a purpose-driven charity environment.
This role is subject to a DBS check.
What we offer:
You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.
Benefits:
• 27 days annual leave, with an increase to 30 days annual leave upon
5 years of continuous service, plus bank holidays and an additional
increase to 33 days annual leave upon 10 years continuous service,
plus bank holidays.
• Competitive stakeholder pension scheme - contributions matched up to
11% of salary
• Discount shopping vouchers
• Access to the Employee Assistance Programme
• Flexible working
• Access to Blue Light Card scheme
• Death in Service Scheme
Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues


The client requests no contact from agencies or media sales.
We're looking for a positive and dedicated individual to support our vital work tackling Violence Against Women and Girls (VAWG). If you are looking for an opportunity to make a difference to the lives of some of our most vulnerable residents, then this could be the role for you.
This is a fixed term contract until the 30th June 2027 with potential for extension, based on ongoing service needs.
You will be responsible for ensuring that safeguarding and risk issues are identified and effectively communicated to the correct Multi Agency Risk Assessment Conferences (MARAC)
About the role
You will coordinate, administer and disseminate MARAC research and risk assessments, acting as the named point of contact for all MARACs in London. You will have a key role to play in ensuring that MARAC coordinators are informed if a case has been referred onto one of the specialist IDVA/organisations that make up Safe Horizons London Partnership. You will also support the IDVAs with the collation of MARAC research and ensure that minutes and actions are documented and securely recorded on the case management system. You will not work directly with victims of violence and abuse but will have a key role in coordinating the work of partners to protect victims.
You will need:
We're looking for a kind, compassionate and resilient Senior Administrator to join our Central Service team located at our head office in Islington.
£26,936.00- £35,000.00 per annum, working 35 hours per week.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme and Season Ticket Loans
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - 8% matched pension (via salary exchange)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide an exceptional standard of organisational, administrative and project support to Directors within the Commercial & Growth and Operations Directorates, enabling them to operate effectively and efficiently. The role will implement and maintain robust, seamless administration systems and processes across the Directorates, ensuring consistency, accuracy and high professional standards.
The postholder will act as an ambassador for the Directors and the organisation at all times, supporting complex and competing workloads with confidence, discretion and foresight, and consistently staying one step ahead of what is required.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .
Provide high-quality support to Directors, ensuring the smooth and effective day-to-day running.
Proactively manage multiple complex diaries, correspondence and priorities, exercising sound judgement on when to support, challenge or hold the line as appropriate.
Coordinate and provide full administrative support for Directorates and corporate meetings, including the Performance Review meetings, providing end-to-end support, including scheduling, agenda management, paper collation, accurate note-taking, and follow-up of agreed actions and outcomes, reviewing and preparation of papers.
Lead on the organisation of business meetings, events, site visits, including venues, virtual meetings, agendas, papers, travel arrangements, room bookings, minute-taking and action tracking.
Support the timely production of high-quality documentation, including reports, presentations and briefing papers, maintaining excellent attention to detail, accuracy, branding and presentation standards.
Build and maintain strong professional relationships with colleagues across the organisation, acting as a key point of contact and trusted liaison for the Directors.
Work closely with other Executive Assistants and Personal Assistants to share best practice, provide mutual cover and ensure seamless support at Directorate and organisational level.
Assist with budget management activities where required, processing invoices and expenses in line with organisational procedures.
Handle sensitive and confidential information with discretion at all times.
Undertake additional duties or projects in the Directors.
About you:
An experienced and confident, senior level administrator/personal assistant, with enthusiasm to deliver a high quality and effective service
Able to immerse yourself within the business, understanding the work of the directorate and the organisational structures and personalities in place.
Able to work with gravitas, courage and be calm under pressure, building credibility and respect with internal and external stakeholders.
Able to communicate with a warm, inclusive and open manner in order to proactively promote positive 'one team' working across the wider business.
Extremely organised, with highly attuned planning and problem-solving skills, and experience in operating in a busy environment with competing demands.
Able to exercise sound judgement and maintain discretion and confidentiality at all times.
Resilient and flexible when working to tight deadlines, being able to prioritise work effectively and manage expectations.
Experienced in all elements of meeting administration - collating and issuing papers for meetings/boards - ensuring that papers are received in the appropriate format and to deadlines from colleagues across the business, taking accurate minutes and following up on action points.
What you'll bring:
Essential:
Experience in a similar role.
A qualification to degree level (or equivalent) in Business Administration would be beneficial but not essential.
A high level of IT skills, and experience in using the full suite of Microsoft Office software (including but not limited to: Word, Excel, PowerPoint, Outlook, SharePoint and Microsoft Teams).
Excellent attention to detail, and ability to present documents professionally and with style (this means having a keen eye for branding, grammar and layout).
A passion for what we do at Look Ahead - and an experience of delivering great customer service.
Desirable:
Experience supporting Directors or senior leaders in a complex or regulated organisation.
Experience of supporting formal governance or performance review forums, including minute-taking and action tracking.
Experience of working in housing, social care, health, or a similar public-facing or not-for-profit sector.
Confidence working with senior stakeholders and balancing competing priorities.