Trustee - St George's Hospital Charity

We are looking for a new Trustee who will take on the role of Honorary Treasurer at St George's Hospital Charity.

The Treasurer role is both a strategic position, working with fellow Trustees and the charity Senior Leadership team on developing a financial strategy to support our ambitious growth plans, and also a tactical position, involving oversight of the charity’s finances and financial operations and providing reassurance to the Board.

The Treasurer is Chair of the Finance Sub-Committee, which meets quarterly. This committee provides oversight, constructive challenge and support for the Charity’s Finance and Operations function on behalf of the main Trustee Board, covering investment performance, budgeting and financial reporting, internal and external audit, and aspects of operations including risk register review. Day to day responsibility for financial operations and control is in the hands of the Director of Finance and Operations.

In addition to the four Finance Sub-Committee meetings, there are five meetings of the Board of Trustees each year (including an away day) and the Treasurer also may be invited to join one of the other sub committees.

We are looking for a qualified accountant, preferably with knowledge or experience of investment portfolios who has the ability to work at a strategic level, to advise the Board on the financial implications of its policy objectives and strategic plan, and the ability to work closely with the charity finance team to monitor the charity’s finances and to give advice and guidance when needed.

As with all our Trustees, we would prefer a person who lives in the area served by the Trust and has some connection with St George’s Hospital in Tooting and/or Queen Mary’s Hospital in Roehampton.

As a member of the charity’s Board of Trustees, the Trustee will support appropriate decisions and good governance by the Board.

The role of Trustee includes:

• Ensuring the charity keeps proper accounts.
• Reviewing the charity’s financial performance.
• Reviewing finance and investment policies and strategy.
• Reviewing the robustness and effectiveness of the financial controls in place.
• Liaising through various committees with finance staff, including Finance Director and the charity’s independent auditor.

Knowledge and experience:

• A qualified accountant
• Outstanding record of professional achievement in their field, with a commensurate personal reputation for excellence, with a particular focus on strategic finance, audit and risk, planning and performance. Investment experience is also helpful
• Ideally, experience gained as Trustee or Non-Executive Director in a similarly complex service orientated or influential organisation preferably with charity and/or NHS experience
• Strong understanding and acceptance of the legal duties, responsibilities and liabilities of Trusteeship.
• Appreciation of the nature of risk management at Board level.

Skills and abilities:

• Able to distil complex information and bring a pragmatic approach to its application.
• Highly effective communication and interpersonal skills.
• Able to galvanise external relationships and build support for St George’s Hospital Charity.
• Strong ambassadorial and influencing skills – inspires trust and confidence quickly.
• Able to think strategically and work well with/ challenge a finance team

Personal style and behaviour:

• Independent, strategic and creative thinker.
• Driven and self-managing with sharp commercial acumen.
• Collaborative team player.
• Sound judgement and political sense.
• Committed to the values of St George’s Hospital Charity; leads by example in upholding these values and demonstrates the utmost integrity.

Additional duties:

In addition to the above statutory duties, each Trustee should use any specific skills, knowledge or experience they have to help the Board reach sound decisions. These may involve scrutinising Board and Committee papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives and other issues in which the trustee has special expertise. A Trustee is required to act reasonably and prudently in all matters relating to St George’s Hospital Charity and must always bear the interest of the charity in mind.

Remuneration:

The role of Trustee is unremunerated.

Time Commitment:

Up to five Board meetings per year, plus at least one Committee membership with four additional meetings per year. Trustees are also expected to attend occasional public or private events, e.g. supporter/fundraising events, strategic planning Board away days and public profile events.

Trustees are required to agree to abide by the Trustees’ Code of Conduct and to declare as appropriate their business interests.

Location of meetings:

St George’s Hospital in Tooting and Queen Mary’s Hospital in Roehampton.

Expenses:

Reasonable out of pocket travel expenses will be reimbursed.

Terms:

Trustees will serve an initial four-year term and be eligible for re-appointment for a further four year term.

To be considered for the role:

To express an interest in the role and to be considered, please submit the following:

• A detailed and up-to-date CV.
• A supporting statement that addresses all criteria in the Person Specification and outlines your motivation for applying.

The closing date for applications for the Trustee role is Friday 7 February 2020.

Interviews will begin on the afternoons of 25 and 26 February 2020.

To download the full job description for this role, please follow the link to our site.

About Alfanar

Meaning ‘beacon’ in Arabic, Alfanar is the Arab region’s first venture philanthropy organisation, using social investment to change dynamics in slums, villages, refugee camps and other vulnerable communities.  We identify and back ambitious social enterprises working in vulnerable communities to sustainably educate children, employ youth and economically empower women. We multiply the impact of our funding with high-engagement management support and a relentless focus on impact growth and financial sustainability.  The social enterprises Alfanar backs represent a bold and hopeful side of the Middle East often overlooked in the headlines. Over the past 15 years, we have invested in 34 social enterprises across Egypt, Lebanon and refugee communities, tangibly improving over 65,000 lives.  We began work in Jordan in 2019.  For more on Alfanar, see our annual reports on the website. Alfanar is a registered charity in the UK, with a registered branch in Egypt.  Alfanar has a sister 501(c)3 in the US and affiliate in Lebanon.  We currently have representatives in London, Cairo, Beirut and Amman.

Scope of the Job

Are you a strategic thinker and a relationship builder?  We are looking for an experienced fundraising professional in the non-profit space who can help envision and oversee the future of Alfanar’s fundraising, partnerships and outreach strategy.  Working alongside the Executive Director, senior management and Trustees, in this brand-new role, you will develop and lead on the execution of Alfanar’s global fundraising strategy, with a focus on: a) steadily growing and diversifying Alfanar’s streams of income, among institutional donors, including corporates, foundations and international aid organisations, b) ensuring greater funding certainty and stability for our venture philanthropy work and c) enhancing Alfanar’s brand by developing strategic partnerships. The Development Director will be supported by a full-time Development Coordinator and will have access to support from a full-time Administrative Coordinator.

In 2019, Alfanar approved an ambitious growth strategy, which aims to deepen the impact of our venture philanthropy work in Egypt, Lebanon and refugee communities, while growing our venture philanthropy work to new countries, scaling one of our successful social investments, and exploring impact investing.  To grow our impact along these lines, Alfanar’s income and pool of partners must grow, income sources require diversification, and our fundraising systems need full time attention and professionalisation. 

Alfanar’s Development Director will be responsible for developing and delivering a global fundraising strategy that allows us to achieve the goals of our growth strategy, ultimately enabling Alfanar to expand its reach and impact through social enterprise. This will mean developing a clearer and more effective fundraising and partnership strategy.  The position requires a candidate who can draw on Alfanar’s wealth of experience partnering with individuals, institutions and through events, and will be open to applicants based in the UK (we are open to considering candidates based in the US or the Arab region).

Responsibilities

- Fundraising Strategy: develop and execute on Alfanar’s three-year fundraising strategy, with a focus on growing voluntary income and corporate support.

- Donor Stewardship: set efficient and tailored strategies for communicating with and deepening existing donor relationships.

- Major Gifts: develop relationships with donors who can make major gifts.

- Corporate Partnerships - develop partnerships with growing number of corporates that can committed to changing the region.

- Donor Reporting: improve and manage Alfanar's donor reporting system to ensure greater engagement and more efficient reporting. Ensure financial and narrative reports to donors are timely and of high quality.

- Communications: ensure that Alfanar’s fundraising messages are in line with brand guidelines and coherent across fundraising documents and public channels

- Events: work with Executive Director, Board members and event organisers to support the planning and delivery of high-quality fundraising events that build Alfanar’s brand awareness and generate support for Alfanar’s venture philanthropy work.

- Staff Support: supporting Alfanar’s senior management and Country Directors to fundraise in their own jurisdictions, from companies, foundations, and donor agencies.

- Keep abreast of opportunities and current trends in fundraising to achieve the organisation’s fundraising targets.

- Monitor income and expenditure against allocated budget and identified targets.

- Work closely with the Executive Director on special projects, as needed.

- Manage Development Coordinator to achieve goals of new fundraising strategy.

Personal Specification

- Strong non-profit fundraising experience, preferably in major gifts or corporate fundraising.

- Proven experience in securing significant support from major individual donors and corporates

- Fundraising experience with foundations and other institutions is desirable.

- Experience in developing a growth-oriented fundraising strategy and delivering on it.

- Experience in developing strong relationships at senior levels.

- High level of comfort with face-to-face solicitations.

- Excellent verbal and written communication skills, presentation and negotiation skills.

- Passionate about sustainable social development, venture philanthropy, social enterprise and social investment in the Arab World; experience in the sectors of education, women’s economic empowerment and youth employment is desirable.

- Fluent in English; good command of Arabic highly desirable; French is also desirable.

- Optimism, flexibility and creativity in recognising and responding to opportunities, whilst working within parameters set by the organisation.

- Demonstrable evidence of working collaboratively in a small team.

- Evidence of demonstrating leadership in setting, achieving and stretching goals.

- Ability to travel internationally as required (4-8 weeks per year)

- Ability to occasionally work out of office hours as required

As we strive to protect the environment and tackle climate change at this critical time, we are seeking to appoint a Board member to join the Friends of the Earth Board.

Friends of the Earth is one of the UK’s most influential environmental campaigning organisations with an increasingly important role to play. We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it, with around 2 million supporters across five continents and more than 75 national organisations worldwide.  Every one of our people is vital to us achieving our goal; that by 2030 the next generation will enjoy an environment that's getting better: a safer climate, flourishing nature, and healthy air, water and food. 

Board member 
Unremunerated
London 

Coming up to our 50th anniversary, Friends of the Earth is seeking a new Board member to provide high quality governance as the organisation continues to effect positive change on behalf of the environment. 

The new Board member will share the motivation and values of Friends of the Earth, make a strategic contribution to the board and will bring a background in and thorough understanding of finance. 

You will have a sound understanding of governance/board experience within a medium or large organisation and senior leadership experience within a public, private or charity sector setting.

Friends of the Earth is committed to equal opportunities and we welcome applications from all suitably qualified persons. We are keen to encourage applications from people currently underrepresented in the environment movement and on our Board, including BAME, disabled people and LGBTQI+ people.

As we are engaged in campaigning across Northern Ireland, Wales and England, we also welcome applications from people based outside London and the South East. 
     
     
To read full details of the role and to find out how to apply please read the detailed Appointment  Brief attached on the Prospectus website which can be reached by clicking on the apply button.   
   
If you wish to have an informal and confidential conversation, please contact Lottie Wihl or Camille Revuelta at Prospectus.
     
Closing date: 20 January 2020     
Initial interviews with Prospectus: w/c 27 January 2020     
Panel Interviews with Friends of the Earth: w/c 10 February 2020 

Role can be based in London or Leeds or commutable distances.

Recruiting now so early applications by way of CV encouraged asap.

We are looking for a commercially minded helpline and services professional to work at a strategic level within this large national charity going through a period of transformation and growth.

You will be managing three mass services: information and advice, helpline, online community with a focus on establishing how to triage between three areas, how to measure impact, and as importantly how digitally to be better equipped re tools used, infrastructure etc.

Your remit will also include maximising opportunities by seeking out and working with external partners through mutual sharing of knowledge, experience, products, assets and services in addition to managing and developing an agreed portfolio of services, projects and assets based locally and nationally.

If you are a strategic senior manager with sound digital understanding and who brings a commercial perspective then we would like to hear from you. Today.

Mission Without Borders (MWB), an international Christian charity, works with over 20,000 children and 9,000 families in Eastern Europe every year. Our vision is to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and sharing the hope that is found in Jesus Christ.

We have a bold ambition for the future and recently undertook a major strategic review including a new mission, vision and values. Raising awareness in the UK for the work we undertake with children and families in Eastern Europe as well as achieving a significant increase in our voluntary income is vital if we are to respond to the growing needs of those living in poverty.

MWB are investing significantly in the UK and this position is one of several new roles being recruited for, to create a new, dynamic, collaborative and integrated fundraising team reporting into the UK Country Director.

Have you been successful in recruiting new supporters? Have you delivered a busy programme of appeals campaigns to existing supporters? Are you passionate to see people lifted out of poverty and fulfil their God given potential? Recruiting new supporters is key to our new strategy and a vital revenue stream in realising our vision.  We need a passionate and results driven individual with strong creative skills and excellent knowledge and experience of warm supporter, donor upgrade and acquisition campaigns. You will also need to have a good knowledge of both online and offline campaigns as well as CRM databases.

You will be working within a growing UK Country Team as well as MWB’s passionate Field staff. This exciting new position is about building great relationships, both internally and externally, as well as developing clear and focused supporter journeys.

The role is based at our offices at 175 Tower Bridge Road, London, SE1 2AG. The hours are 35 per week and the successful candidate will be entitled to 25 days annual leave and a contributory pension scheme. All applicants must be committed to Mission Without Borders’s Christian beliefs.

To apply please read the enclosed Job description and Person specification and send in your CV with a supporting letter. 

Closing date for receipt of completed applications is Wednesday 29th January 2020.  We plan a rolling programme of informal first interviews as soon as possible either face to face or by telephone with a final interview during the week beginning February 10th2020.

Head of Safeguarding 

Roman Catholic Archdiocese of Southwark

c£60,000 plus benefits 

Full-time, permanent 

London, Lambeth North 

The Roman Catholic Archdiocese of Southwark covers the geographical area of the whole of London south of the Thames, all of Kent and the eastern parts of Surrey.  We have 180 parishes and 170 schools, all of whom have an impact on our Safeguarding function.

Safeguarding within the Diocese is focused in 3 main areas:

· Disclosure and Barring Service (DBS) administration

· Training

· Case Management

The function processes DBS applications for all clergy, foundation governors and employees and volunteers who require it for their role and for aligned Religious Orders.

Following an independent review of the service, an improvement plan has been devised to ensure that the function delivers efficient services that reflect recommended best practice, providing confidence to the Trustees that duties are being discharged effectively. 

As Head of Safeguarding you will assist in implementing the changes identified in the review to achieve the improvement of service overall.

The Roman Catholic Archdiocese of Southwark is a Charitable Incorporated Organisation (No. 1173050) and is run by a Board of Trustees, who are responsible for determining the strategic direction of the Archdiocese.

How to apply

Application is by way CV and a Supporting Statement.

Closing date: Monday 10th February 2020

Do you have experience of supporting busy senior leaders?

Are you a highly organised individual, skilled in administration?

Do you have a passion for Gospel outreach into London?

Then London City Mission would like to hear from you!

We are recruiting an Executive Assistant to support the Director of Ministries in the Department’s work with Field teams, volunteers and our partner churches to help mobilise and enable even more effective Gospel outreach to the least-reached in London.

We are seeking a highly organised, innovative assistant to support the Director’s office and develop the support systems needed to enable effective cross-team working, project support and remote access working. The successful candidate will be a committed Christian with an understanding of cross-cultural urban mission alongside their excellent organisational, IT, communications, project work and interpersonal skills. Experience of event planning and oversight as well as budget monitoring skills would be an advantage.

If you possess this gifting and skills mix, and have a strong desire to support outreach to the least-reached of London with the good news of Jesus Christ, follow this link for further information and to download an application pack:

There is an occupational requirement that the person appointed be an evangelical Christian.

The Royal Female School of Art Foundation (RFSA) is a growing grant-making charity (registered no. 1169925) which provides grants to art students and arts outreach programmes through academic institutions. Our mission is to widen access to the arts, design and associated professions by supporting those who might otherwise be unable to start or stay in further and higher education, in Greater London. They may be suffering disadvantage because of financial hardship, cultural barriers, physical or mental disability, or caring responsibilities.

The charity has up to eight trustees responsible for directing the charity’s affairs.  Our Trustees play a pivotal role in setting the strategic direction of our organisation, as well as ensuring we are delivering our best to widen access to arts education in Greater London. The Trustees wish to recruit a further trustee, ideally with some artistic, art world or further education knowledge and experience.

RFSA recognises the value of diversity in all its forms at all levels of the organisation, including at Board level. A strong commitment to equality, diversity and inclusion is at the heart of our values and we celebrate its role in the creation of an inclusive workplace culture.

You must be eligible to be a trustee and have no conflict of interest with the charity’s work.  An information pack is available from the Foundation Secretary, Cat Armstrong using the application email.  Please submit a CV, two references, and an explanation of why you think you would make a good trustee to the Foundation Secretary by Friday 31 January 2020. Interviews are expected to take place in mid February in central London.

Blume is looking for experienced charity finance people at all levels who want to use their skills but want to work flexibly.  Our clients are typically small/medium sized charities who need reliable help with projects ranging from setting up management accounts to implementing new finance systems and payroll.  The work is (usually!) interesting, fulfililng and will fit around your lifestyle.

Action on Hearing Loss is here to create a truly inclusive society for deaf people and everyone living with hearing loss or tinnitus in the UK – that’s 12 million people.

We’re looking for a seasoned and empathetic problem-solver, with tons of experience in building effective products and services, to help us deliver the best experience possible for the people we help and our supporters.

We’re building a charity for and with our users with products and services that are relevant and a pleasure to use. We want to solve problems in a coherent, meaningful and delightful way for people.

You’ll be leading an agile team that is dedicated to user research, content, design and product management, as well as working with a developer, our data team, our Brand team and other colleagues from across the organisation. Your work here will shape the way that people interact with the charity.

You will be joining the charity at a pivotal moment, with a new strategy, a new brand and a new website all about to be realised.

You should apply if:

• You value collaboration and are at your best when you’re part of a team.
• You are driven by delivering great experiences and solving problems.
• You have empathy for customer needs, but can also consider technical constraints and business goals.
• You’re excited about scaling products and services to help us reach 12 million people.
• You’re passionate about inclusive design and accessibility.
• You are flexible; we’re a fairly new team and the charity is changing rapidly.

In return, we’ll invest in you. Focusing on developing your talent as a leader with an emphasis on the skills that excite you. We’ll help you turn your ideas into reality and encourage you to try new things as we work to create a brilliant user experience.

If that sounds like a good challenge for you, we’d love to hear from you…

Founded in 1891 Dogs Trust is the largest dog welfare charity in the UK. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. With approximately 15,000 dogs cared for annually and commitment to never putting a healthy dog down, we are always busy! We are looking for someone motivational and solutions focused to support the great team of veterinary nurses that we have at Dogs Trust as our VN Coordinator.

As a part of the Veterinary Department based at the London office, you will be involved in supporting and managing the Veterinary Nurse and Hydrotherapy positions across the organisation. This is a senior post within the Department and will involve regular visits to our Rehoming Centres to meet with the teams on site and establish good relationships with the Management team, Regional Managers and central Dogs Trust departments as well as the Rehoming Centre Veterinary Surgeons. The post holder will be responsible for managing the external relationships on behalf of Dogs Trust for the centre teams such as equipment providers, pharmacy companies, laboratories and wholesalers. The post will work closely with the Veterinary Surgeons within the department and be actively involved in delivering training and may involve providing occasional clinical nursing work in collaboration with the other 5 RVNs working within the Veterinary Department. Our team work with veterinary practices to ensure that we offer the best welfare for our dogs, whilst considering charitable funds.

We are seeking a Registered Veterinary Nurse with a commitment to our work, aims and values. To succeed in this position, you should have a good base of small animal practice experience along with excellent communication and organisational skills. An interest and understanding in quality improvement in veterinary practice would be useful.

We offer an attractive and competitive renumeration package along with the opportunity for your opinion to count and for you to help make a difference to our dogs.

Senior Stakeholder Engagement Officer, 12 month Fixed Term Contract, Full time , Salary: £34,210 - 41,828

Your new company
Senior Stakeholder Engagement Officer, 12 month Fixed Term Contract, Full time , Salary: £34,210 - 41,828 per annum plus benefits

Your new role
Your new role as a Senior Stakeholder and Engagement Officer is a chance to develop your career As a Stakeholder and Engagement Officer you will be an integral part of well-established professional regulation.
To coordinate the development of a strategic, consistent programme of engagement activity across all four UK countries, to build and nurture strong, purposeful relationships between the organisation and its stakeholders across the UK.

What you'll need to succeed
You would be required to have;

• Extensive experience of working in a communications, engagement or public affairs role
• Experience of working with senior colleagues in a high-profile, multi-disciplinary and multi-directorate environment
• Experience of leading internal project teams, including setting objectives, delivery of activity, coordinating agendas and actions and facilitating team meetings
• Experience of working in the health and social care sector
• Experience of working across all four countries of the UK

What you'll get in return
Competitive Salary and Benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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MSF UK AND IRELAND’S HUMAN RESOURCES DEPARTMENT

MSF UK and Ireland’s (MSF UK/IE) is in primary partnership with the Operational Centre Amsterdam (OCA) and subscribes to the OCA Staff Vision and Strategy. People are key in achieving MSF’s social mission, and HR is a strategic partner to OCA Operations in contributing to the definition and implementation of the organisation’s objectives.

MSF UK/IE strategic direction for 2020-2023 has key pillars around Valuing People and Ways of Working that will shape the objectives of the MSF UK/IE HR Department.

The HR Function is responsible for attracting, selecting, developing and retaining high-quality medical and non-medical staff for MSF operations and for the MSF UK/IE offices. The members of the HR Department safeguard the respect of OCA’s leadership and management values at MSF UK/IE and ensure MSF UK/IE fulfils its obligations as a responsible employer.

The department consists of a Head of Department, 4 middle managers in charge of field staffing, office HR and Services, with a total of 21 staff located in both London and Dublin. 

The activities of the department focus on two main areas:

1. Secondment of field staff to MSF's field operations worldwide. This includes the sourcing of staff profiles required for field operations, active recruitment, selection, development, retention and all related administrative aspects.

1. HR support for the MSF UK/IE offices in London and Dublin. This includes HR planning, recruitment, contracting, reward and benefits, staff development and retention, HR policy development, management support and all related administrative aspects.

The Head of HR participates in the OCA Heads of HR Platform consisting of the Staff Director for OCA and the Heads of HR of MSF UK, MSF Germany and MSF India, responsible for the implementation of the OCA Staff Strategy for the coming 5 years.  The Head of HR is also a member of MSF’s international Heads of HR platform. 

Finally, the role is a member of the UK/IE Management Team and contributes to the overall leadership and management of MSF UK/IE.  The role has a specific responsibility to follow and advise the MT and UK and Ireland Boards of Trustees on relevant legislation and regulation and ensure MSF acts as a responsible employer. Being part of the MT also includes responsibility to support the Executive Director(s) in the delivery and the strategic development of MSF UK/IE as an institutional member of MSF, as well as individual responsibility to drive and develop strategic staff related priorities within the MSF movement overall.

JOB PURPOSE

• To lead on all aspects of staff and staffing, in line with the strategy of MSF UK/IE and MSF UK/IE’s commitment to support OCA’s staff needs as well as that of other MSF Operational Centres.
• To provide leadership and management of the HR Department in London and Ireland, and the LEAP Project Manager.
• Ensuring the development and implementation of HR strategies and policies.
• As a member of the OCA Heads of HR Platform drive the implementation of the OCA Staff Strategy support objectives as defined in the OCA Strategic Plan for the period 2020-2023.
• The Head of HR has overall accountability for the activities of the HR department, ensures the integration of the office and field HR function and advises the Executive Directors in UK and Ireland on all people management issues for MSF-UK/IE.

Key Responsibilities:

Overall ​

• Develops and ensures successful delivery of the Field and Office HR strategy, annual plans and budgets
• Creates a positive working culture across the organisation that maximises staff engagement and ensures the provision of appropriate care and well-being measures
• Leads in the development of new tools and innovative approaches towards organisation development, aimed at improving organisational performance
• Responsible for the people agenda in the Management Team, advising on relevant developments and ensuring sufficient attention for all people management issues
• Is the Management Team focal point for Health & Safety and Duty of Care and ensures MSF UK/IE is a responsible employer for all staff.
• Ensures close collaboration with MSF UK/IE’s safeguarding lead. 
• Ensures regular communication and exchange on people management issues with governing structures including the Boards and Association
• Understands and responds to the changing employment and legal landscape, analyses internal and external trends in HR, and where appropriate translates findings into either actions or advice to the MT. 
• Ensures development and consistent execution of HR policies and procedures at all levels in the organisation, compliant with legal requirements and in line with best practice.
• Ensure preparedness for crisis situations affecting staff, including a role in the Crisis Incident Response Team (CIRT).
• Ultimately responsible for selection of and relations with key suppliers, external partners and relevant stakeholders.

International HR ​

• Bears joint responsibility with other OCA partners to achieve the objectives as set out in the OCA Staff Strategy.
• Takes individual ownership of the implementation of specific OCA SP activities as relevant for MSF UK/IE.
• Contributes to the development of staff and staffing issues in the MSF movement. 

Staff Management & Leadership

• Enhances quality, effectiveness and efficiency of the HR support delivered to the organisation
• Champions issues of diversity, equity and inclusion within MSF UK/IE and across the wider MSF movement
• Leads the HR department and its staff and is responsible for the integral people management in the department, ensuring that the HR department is fit for purpose and functions to maximum potential
• Directly manages the senior HR team and ensures effective collaboration across functional lines.
• Maintains effective internal and external networks, both within HR and cross-functional, representing MSF-UK/IE in general and the HR department in particular
• Encourages on-going relevant professional development of all HR staff in line with strategic objectives

PERSON SPECIFICATION

Essential

• Senior manager, with proven management experience in MSF or another similar organisation including leading other managers.
• Proven significant experience with HR management in the international NGO sector.
• Academic degree, preferable in Human Resources or other relevant area (CIPD qualification).
• Experience of developing and influencing strategy at a senior level in an international organisation.
• Proven strong leadership skills and the ability to inspire others in order to achieve and deliver high performance.
• Ability to work in partnership with a wide range of colleagues and being part of an international HR platform.
• Excellent interpersonal and team-working skills.
• Experience of working with Microsoft Office 365.
• Ability to work in a fast paced, unpredictable and demanding environment.
• Ability to travel domestically and internationally including to MSF field projects.
• Fluency in written and spoken English.
• Commitment to aims and values to Médecins Sans Frontières.

Desirable:

• Familiar with UK employment legislation.
• Knowledge of French or Spanish.

MSF UK/IE is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.  

HOW TO APPLY  

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date: 28 January 2020, 11.59pm.  

A fantastic opportunity has arisen for a new full-time role, Head of Supporter Experience, in the Fundraising Directorate at SSAFA, the Armed Forces charity.

SSAFA is the UK’s oldest tri-service charity, providing lifelong support for serving personnel, veterans and their families.  Last year, we helped 82,001 people from the Armed Forces family to get back on their feet. We provide hope, welfare and financial support for as long as it takes to give back independence and dignity to all those who turn to us for help. From the youngest recruit to the oldest veteran, no one’s service is ever forgotten.

To enable us to grow further, we have identified a need to realign SSAFA’s fundraising and marketing /comms resources to truly place supporters at the centre of their relationships with the charity.  Achieving this will mean cultural, process and systems changes in how we plan, develop and inspire supporter experiences, starting with our fundraising and marketing communications functions. 

About the role

• This is a senior leadership position within the Fundraising directorate, reporting to the Director of Fundraising.
• Your aim will be to inspire and maintain engagement with existing and new supporters in order to create high-value lifetime relationships with SSAFA.
• You will have overall responsibility for creating a data-led and data-insight approach to planning and resource allocation within the Fundraising directorate, helping to shape the shared strategic goals of the Fundraising and Marketing teams.
• Working across multiple teams, you will define the strategic direction for SSAFA’s supporter experience, with a product neutral remit that spans Fundraising and Marketing, focused on building high levels of engagement with existing and new supporters.
• To be successful you will support and influence teams across Fundraising & Marketing, ensuring that the Heads in these directorates support a joined-up approach and that informed decisions are made in allocating resource and optimal access to SSAFA’s database of supporters. 
• You will inspire the broader organisation to place supporters at the centre of its activities, embedding the experience of the supporter into its thinking.

About the team

You will be joining a high-performing team with considerable experience across a broad and mature portfolio of fundraising products and activities.  There is a widely shared recognition that to make a paradigm shift in inspiring supporter value and engagement, a cultural shift needs to take place within the team.  Reporting directly to the Director of Fundraising this role will guide and implement that change.

About you

To carry out this role successfully you will have developed and implemented a supporter-centric strategy in previous roles, whether in a charity, private or public sector context.

You will have excellent strategic and practical knowledge of Customer Relationship Management programmes/ systems and of analysing supporter life cycles and creating segmented supporter profiles to optimise fundraising campaigns and new product development.

You will have used your knowledge and experience of developing customer/supporter strategies based on analysis of supporter behaviours and value-alignments to deliver programmes that inspire engagement using a variety of channels and engagement products.

You will be ambitious and driven, seeking a challenging role that enables you to lead a significant transformation in the way that Fundraising and Marketing functions operate at scale.  There is excellent potential for this to provide a significant career opportunity for someone focused on being at the forefront of redefining the way in which the charity sector builds high-engagement and lifetime value from its supporters.

You will have strong leadership drive, and be skilled at balancing and aligning multiple stakeholder interests.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 02 February 2020

Interviews: February 2020

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement on our website.