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The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.
In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.
The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Team Leader - Carer Peer Support (Adult Mental Health)
£34,101 FTE, pro rata 28 hours per week, great benefits!
We are looking for someone to join our local, independent, carer-led charity, someone with their own personal story of caring having helped a family member, partner, or friend because they find everyday life challenging on their own due to illness, disability, mental health needs, substance misuse, or age-related conditions. The ideal candidate will be able to draw on their lived experience, alongside their professional skills and knowledge, to support and help others.
An unpaid carer is someone who regularly helps a family member, partner, or friend because they find everyday life challenging on their own due to illness, disability, mental health needs, substance misuse, or age-related. This might include helping with personal care, medication, appointments, household tasks, or offering emotional support. Unpaid carers can be adults or young people, often balancing caring alongside school, work, or family life. Caring for someone can feel like “just helping out,” but recognising this role can unlock vital advice, support, and services.
The postholder will collaborate extensively with our funding partner, South West London and St George’s Mental Health NHS Trust, as well as other charity delivery partners to improve the identification of, and support for, unpaid family and friend Carers of adults with mental health needs. The work may also involve identifying children and young people in caring roles and brokering access to our Young Carers Support team.
As well as leading a small, part-time team of Carer Peer Support Workers, you will work alongside them, providing front-line, individual and group dedicated support (practical, social and clinical interventions). As well as coordinating services to assist Carers with their own wellbeing needs, you will enable Carers to provide well-informed care for their friends and family. You also will be our representative for the MH Trusts’ Triangle of Care Steering Group.
Closing date for applications: Monday 18th May 2026 at 10am
Proposed date for Interviews: Tuesday 26th May 2026
The client requests no contact from agencies or media sales.