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Recruitment: Care Navigator/Social Prescriber at Age UK Redbridge, Barking and Havering
Age UK Redbridge, Barking and Havering are recruiting for:
Care Navigator/Social Prescriber
Salary: £27,197 per annum pro rata
Hours: up to 35 hours per week (part time options available)
Closing date: Monday 1st June 2026 at 12:00pm
Proposed interview date: Monday 8th June 2026
We are looking for a Care Navigator/Social Prescriber to work as part of the Ageing Well Service across Havering. You will be working as part of a Care Navigation team providing support to Havering residents with multiple long-term conditions, end of life diagnosis and vulnerable isolated older people to achieve the best possible quality of life and independence by enabling them to have maximum support at home, encourage taking up activities, volunteering or increasing social interaction, enabling choices and access to services in the community.
As Care Navigator/Social Prescriber you will work with professionals from health, social care and voluntary sector to increase the reach of the service and achieve best outcomes in reducing social isolation, improving wellbeing and resilience for older people.
You will also be responsible for maintaining client records and support monitoring and service evaluation in a timely and professional manner.
Successful applicants will have experience of working with older people or people with multiple long term conditions in health, social care, voluntary or independent sector, in a paid or voluntary capacity. You will need to be excellent communicator, able to work effectively both one to one and as part of a team. Good computer skills and accurate record keeping are also required. An enhanced DBS Disclosure is required for this post.
To apply: Please check our website for further details and a full application pack
Completed application forms and Equal Opportunities Forms should be returned using the email: admin or alternatively post to Gabby O’Neill, Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.
Registered Charity 
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The client requests no contact from agencies or media sales.
Thank you!
Age UK Merton is committed to being an equal-opportunity employer that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences-diversity enriches the care we provide to older adults, and it strengthens us as colleagues. Embracing varied perspectives encourages us to think critically, grow continuously, innovate, and adapt together.
Living Well Health and Wellbeing Coordinator Role:
Referrals and assessment
- Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager. These can be for the Living Well service alone, or for “Living Well Plus” where additional support is given to those clients who may require hoarding or de-cluttering support
- Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
- Work closely with Adult Social Care, regularly hot desking at Merton Civic centre and joining GP surgery Multi-disciplinary meetings to accumulate more referrals and build professional relationships
- Actively engage in taking part in community events and meetings to promote the Living Well service and increase referrals/referral pathways
- Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits
Action planning and support provision
- Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
- Connect individuals to support services catered to their needs at both Age UK Merton and external partners
- Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
- Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
- Receive and respond to enquiries related to the programme by phone, in person and by e-mail
- Work closely within Community Support Service, carrying out joint home visits with appropriate staff to ensure better outcomes for clients as well as ensure streamlined/triaged support.
General
- Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required for funders
- Engage in exporting personal monthly KPIs as required by the Living Well Manager
- Cover the Community Navigator Role when needed with the Community Support service team on a rota basis
- Create two Case Studies quarterly, reflecting on successful outcomes for clients
- Carry out reviews with clients to capture the client’s journey from assessment to closing the case; showcasing how the client has improved their health and wellbeing outcomes
- Understand the process for raising safeguarding concerns and the route of accountability
- Comply at all times with the policies and procedures of Age UK Merton
- Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
- Attend staff meetings, personal supervision and appraisal meetings
- Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
- Act as a representative of the values, beliefs and principles of AUKM at all times
- Undertake any other duties that are requested and commensurate with the grade and remit of the post
Thank you!
The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.
In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.
The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.
The client requests no contact from agencies or media sales.