Senior conference and training events manager jobs in Westminster, greater london
Circa £58,000 per annum
Permanent
Part home/Part office (London) based
As the world’s leading children’s organisation, UNICEF delivers life-saving essentials and long-term solutions that transform futures. From clean water, nutritious food and vaccines to education and protection from violence, we reach more children than any other organisation.
Our work is powered by collaboration - with families, communities, partners and governments in over 190 countries - because real change happens when we act together.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Creative Copywriter.
The Creative Team’s mission is to lead the development and execution of innovative, high-quality content across creative strategy, copy, design, video, and photography, significantly enhancing the UNICEF brand’s presence and impact within the UK.
As the Senior Creative Copywriter you will define, evolve, and champion UNICEF UK’s voice and narrative, combining excellent copywriting skills with creative leadership to deliver insight‑led, multi‑channel campaigns that resonate with diverse audiences.
We’re looking for a Senior Creative Copywriter with a strong track record shaping brand voice, leading multi‑channel campaigns, and delivering standout creative from concept to delivery. You’ll be an exceptional communicator who can turn complex ideas into clear, compelling stories. You are confident managing projects and mentoring others, collaborate naturally, and bring fresh, innovative thinking. Most importantly, you’re committed to inclusive, ethical storytelling that puts children and supporters at the heart of every message.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Tuesday 3 March 2026.
Interview date: Thursday 19 March 2026 via video conferencing (MS Teams). Please note that there will also be a written task sent to interviewees on Friday 13 March for submission on Wednesday 18 March 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Salary: £46,587 per annum.
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week.
Contractually this role is London-based.
Contract: Permanent. Full time role - 35 hours per week.
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Healthcare plan
- Support for staff with caring responsibilities
- Family-friendly culture
How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download
Closing date for applications: Midnight on Monday 23 February 2026
Interview dates: First interviews to take place week commencing 2 March - exact dates to be confirmed.
Second interviews to take place week commencing 9 March - exact dates to be confirmed.
We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
This exciting role in our award-winning External Affairs department will work across policy and public affairs work in England. You will fight for the hospice sector and people who need their support, helping us to create a country where no one misses out on the care they need at the end of their lives.
This is a significant time for hospice and end of life care.
Hospices across the UK are in the worst financial situation they have faced for 20 years. The funding crisis means hospices are cutting services and making redundancies.
Our campaigning efforts have recently led to £125m in short term funding for the hospice sector and a commitment to a Modern Service Framework for palliative care and end of life care. As well as a spotlight on hospices in the 10 year health plan and unprecedented parliamentary scrutiny of the way hospices are funded.
The momentum around palliative care and hospices mean there is no shortage of opportunities to influence the policy and political agenda.
We have strong influence in Parliament and have built significant interest in hospice care among policymakers. We are an important voice in the conversation around Assisted Dying, which will have a significant impact on palliative and end of life care.
With this momentum and opportunity, we are looking for a talented and committed Policy and Public Affairs Manager to help us shape the future of palliative and end of life care.
We are looking for a proactive and driven policy and public affairs professional. You will be curious about how best to improve people’s experiences of death, dying and bereavement and strengthen the contribution of the hospice sector to this.
You will have excellent influencing and communication skills and sharp instinctsthat enable you to quickly understand and analyse the impact of external developments. As well as a collaborative mindset and commitment to building coalitions to maximise our impact.
You will provide leadership but must also be willing to pitch in at all levels to get things done. Excellent project management skills will mean you can identify where our resource is best spent and how to delegate tasks.
This is your chance to play a key role in creating a country where no one misses out on the care they need at the end of their lives.
More information is available in candidate information pack (available on our website to download)
We represent and champion the community of 200+ hospices across the UK.



- Kensington Episcopal Area, Diocese of London
- Permanent
- 4 days per week (plus an additional 1 day per week for the first 18 months)
- Location: Flexible, with at least one day per week in the Twickenham office (Regal House)
- No DBS is required for this role
Do you thrive on organisation, relationships, and meaningful work?
We are seeking a highly capable and warm-hearted Personal Assistant to the Archdeacon of Middlesex to play a central role in supporting ministry, mission, and parish life across one of the most vibrant and diverse parts of the Diocese of London.
This is a richly varied role combining high-level PA support, administration, project coordination, and relationship management — perfect for someone who enjoys juggling priorities, working with people, and being the calm, organised presence at the heart of a busy office.
About the Role
You will provide comprehensive PA and administrative support to the Archdeacon of Middlesex, working closely with clergy, churchwardens, parish officers, and diocesan colleagues. Your work will directly support local churches across West London, helping parishes flourish, buildings be cared for, clergy supported, and key diocesan processes run smoothly.
We are looking for someone who:
- Has proven experience as a PA or administrator
- Is highly organised and confident juggling priorities
- Is comfortable communicating with diverse communities
- Is proficient with Microsoft 365
- Has excellent written and verbal communication skills
- Is empathetic, relationally intelligent, and discreet
- Has experience working with budgets
- Is supportive of the values and mission of the Church of England
About Us
The Diocese of London serves over 18 boroughs north of the Thames. The Kensington Area reflects the extraordinary diversity of London. We are committed to being a diverse, inclusive, and welcoming organisation and encourage applications from under‑represented groups.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
Interviews will be held in-person at Causton Street, SW1P 4AU, on 6th of March 2026.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.
We have an exciting position in our team for an experienced and ambitious trusts fundraiser. Working as part of the Partnership Team and line managing one Grants & Programmes Manager, the Senior Grants & Programmes Manager will secure critical income from new and existing trust and foundation donors through compelling pitches and excellent stewardship.
The position will build on existing multiyear relationships with donors giving at the six-figure level per year, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships. The role is also the key liaison between OSUK and teams at Operation Smile Inc and in programme countries around the world, leading on donor reporting and sourcing programmatic information for new funding opportunities.
Main Duties & Responsibilities
Trust and Foundation Funding Development
- Ensure achievement of annual income target for trusts and foundations
- Take primary responsibility for managing the current pool of trust/foundation donors, to ensure their growth and longevity – strategic input into the growth of each relationship will be essential
- Develop and maintain a pipeline of new funding prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships, with a focus on the highest value prospects (those worth six-figures per year plus)
- Ensure accurate and timely reporting to donors and internal stakeholders
- Represent Operation Smile UK in global funding discussions, applying any global strategies to develop successful fundraising plans for the UK
- Lead on development and management of any trust/foundation cultivation events
Programmes Liaison
- Lead on interaction with global teams at Operation Smile Inc (US) and programme country teams around the world, regarding OSUK’s funding of programmes
- Identify funding opportunities for new prospects and existing donors, sourcing relevant programmatic and financial information
- Support the allocation of OSUK’s funds to a portfolio of programmes that best meet our donors’ interests, and work with colleagues internationally to reallocate funds when needed
- Monitor projects’ progress against KPIs and ensure donor reporting (programmatic and financial) is complete and timely, and meets donors’ needs and expectations
Additional Responsibilities
- Line-manage one Grants & Programmes Manager, supporting them to manage their own portfolio of new prospects and existing relationships, including small trusts mailings
- Create and maintain annual trusts and foundations income and expenditure budgets and business plans, including current donors and forecasting new business income
Additional Information
- 4 years’ experience in a trusts/foundations/institutional funding role
- We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
- Some overseas travel required to visit projects and partner countries, a highlight of the role!
First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
TPP is delighted to be recruiting a Training and Events Coordinator on behalf of a respected professional membership organisation based in central London. This is a fantastic opportunity to join a collaborative team delivering a high-quality programme of training courses and events for members.
What’s on offer
- Salary: £28,500
- Location: Central London
- Working pattern: Hybrid – 2 days a week in the office. One being Wednesdays. The other day can be flexible.
As a Training and Events Coordinator, you’ll support the planning and delivery of a busy portfolio of online, hybrid, and in-person training courses and events. You’ll manage multiple activities at once, ensuring excellent standards of organisation, communication, and customer service.
You’ll work closely with delegates, trainers, speakers, and internal teams often at a senior level so confidence, attention to detail, and adaptability are key.
Key responsibilities
- Coordinate the end-to-end delivery of training courses (predominantly online)
- Support the operational delivery of events and conferences
- Manage bookings, databases, inboxes, and event systems accurately
- Set up and support online events, including live troubleshooting
- Liaise with venues, facilities, and IT teams for in-person and hybrid events
About you
You’ll have experience in events coordination, training administration, or a similar role, alongside:
- Strong organisational and time-management skills
- Excellent attention to detail and customer service
- Confidence using Microsoft Office and online event platforms
- A proactive, collaborative approach and willingness to learn
Apply now
If this Training and Events Coordinator role sounds like your next step, apply today. Early applications are encouraged.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Do you love to recruit, inspire, support and equip volunteers?
Do you have a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?
If that's you, then Tearfund's Fundraising Marketing team could be the right place for you!
This role is part of the Church & Community Building Squad, working with colleagues and volunteers to find and share stories of need and hope, to encourage new support and continued giving through working with churches and community fundraisers across the UK.
The Volunteer Relationship Executive role is responsible for the recruitment of new volunteers, and providing ongoing support for existing volunteers, ensuring they are inspired and equipped to represent Tearfund well. Volunteers are involved in speaking at churches, supporting at festivals and events and in community fundraising activities and the postholder should be experienced in these areas in order to provide the best support possible to our volunteers. Could that be you?
Do you have the following experience?
- Experience of volunteer management, training and recruitment
- Experience of volunteering and volunteer management and conference, events and festivals
- Experience of delivering fundraising talks
- Community Fundraising experience
- Demonstrable track record in achieving challenging targets and objectives
Do you have the following skills?
- Ability to see through activities from start to finish
- A flexible approach to your work, showing agility to adapt and make changes if required
- Ability to influence and work alongside senior stakeholders
- Ability to build strong rapport with supporters and volunteers
- Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality.
If that's you, then our Fundraising Marketing Team would love to meet you.
This role is full time (35 hours per week) on a 12 month fixed contract, flexible working patterns may be considered.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
All applicants must be committed to Tearfund's Christian beliefs
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Purpose of the role
The Legal Director provides strategic leadership on immigration, economic migration, asylum and nationality for ILPA, with a primary focus on legal policy, legislative analysis, member engagement and public influence.
The role is responsible for shaping ILPA’s legal positions, overseeing the quality and coherence of legal analysis across the organisation, and maintaining ILPA’s standing as the leading professional membership body in immigration and asylum law.
Key responsibilities
1. Legal strategy and leadership
In collaboration with the Trustees and Chief Executive, the Legal Director will:
a. Develop and maintain ILPA’s short-, medium- and long-term legal strategy in line with ILPA’s charitable objectives.
b. Identify emerging legal, policy and practice issues affecting immigration, asylum and nationality law.
c. Engage with ILPA members to understand frontline impacts and systemic concerns.
d. Advise the Trustees and Chief Executive on legal policy priorities, organisational positioning and risk.
e. Translate member insight into clear legal and policy positions.
f. Lead ILPA’s legal responses to legislative proposals, consultations and policy initiatives.
g. Ensure ILPA’s legal work remains focused, authoritative and aligned with ILPA’s strategic plan.
2. Policy, parliamentary and public influence
a. Lead ILPA’s engagement on legal and policy matters with government departments, Parliament and public bodies.
b. Draft and oversee consultation responses, parliamentary briefings and policy submissions.
c. Represent ILPA at meetings with Ministers, officials, parliamentarians and sector partners.
d. Provide expert evidence to parliamentary inquiries and committees.
e. Support the Chief Executive in high-level advocacy and external relations where appropriate.
f. Maintain ILPA’s reputation as a trusted expert voice on immigration and asylum law.
3. Member support and legal expertise
a. Maintain expert-level knowledge of UK and international immigration, asylum and nationality law.
b. Monitor and analyse developments in legislation, case law and policy.
c. Oversee the accuracy and quality of legal information provided to members.
d. Support ILPA’s thematic and regional working groups, including attendance and follow-up actions where appropriate.
e. Build and maintain relationships with NGOs, migrant organisations and advice-sector partners.
f. Strengthen member engagement through high-quality legal leadership and insight.
4. Relationship with litigation and advice functions
a. Work collaboratively with the Director of Strategic Litigation and Advice to ensure consistency between ILPA’s policy positions and litigation strategy.
b. Provide legal policy insight to inform litigation priorities where appropriate.
5. Management and organisational leadership
a. Line manage the Senior Legal Officer and support the Chief Executive’s HR management function for the Senior Legal Officer
b. Provide strategic direction and professional support to the legal function without direct responsibility for operational casework or project delivery.
c. Contribute as a senior member of ILPA’s management team.
d. Support organisational planning, risk management and reporting.
e. Act as a senior ambassador for ILPA internally and externally.
6. Cross-organisational working
a. Work with the Training Manager to identify emerging legal training needs and priority topics for members.
b. Contribute to the development of training programmes, events and conferences by advising on content and legal accuracy.
c. Support identification of suitable speakers and trainers from within ILPA’s membership.
d. Work with the Content and Digital Services Manager to ensure legal content is accurate, accessible and up to date across ILPA’s digital platforms.
e. Contribute legal expertise to funding bids and project reporting where required.
f. Support organisational strategy development and review.
g. Undertake other reasonable duties consistent with the seniority of the role.
Accountability and relationships
Reports to: Chief Executive
Direct reports: Senior Legal Officer
Key internal relationships:
· Director of Strategic Litigation and Advice
· Training Manager
· Content and Digital Services Manager
· Trustees and Chief Executive
Person specification
Essential
· Substantial expertise in immigration, asylum and nationality law
· Strong understanding of public law and human rights frameworks
· Proven experience of legal policy development and advocacy
· Excellent analytical and drafting skills
· Experience managing senior legal staff
· Authority and credibility with Parliament, government and the profession
Desirable
· Experience within a membership organisation or charity
· Understanding of litigation governance structures
· Experience contributing to digital legal resources
· Familiarity with training design or professional education
Why work at ILPA
• National profile and respected reputation
• High-impact policy and legal work
• Flexible and supportive working culture
• Collaborative, expert-led organisation
The client requests no contact from agencies or media sales.
About Ally Pally
As a charity we are committed to safeguarding our heritage while continually evolving our offer to meet the needs of today's audiences and communities. We are at a pivotal moment in our journey with our 10-year vision A Sustainable Home for All That We Do sets out an ambitious future; enabling everyone to experience inspirational culture, world-class entertainment, unique heritage and restorative green space
About The Role
The Governance Manager is a trusted advisor to the Board of Trustees and the Executive Leadership Team on all governance matters.
The post holder will manage the day-to-day administration of governance functions.
Essential
- Board and Executive Team administrative support
- Ensure full compliance with statutory and regulatory requirements
- Lead the design of the governance framework, policies and procedures
- Coordinate Trustee recruitment, appointment and inductions
- Coordinate risk management systems and reporting frameworks
- Oversee compliance with UK GDPR and Data Protection Legislation
- Maintain all statutory records, registers and governance documentation
- Collate and track organisational performance against KPIs
For further details including how to apply please see the JOB PACK on Alexandra Palace's careers page
The deadline for applications is 5pm Tuesday 17 February
Our mission is: To repair, restore and maintain the park and palace for the recreation and enjoyment of the public forever.
The client requests no contact from agencies or media sales.
Patient and Public Engagement Manager
We are seeking an experienced Patient and Public Engagement Manager to lead a national service supporting research through lived experience. The role is with a UK charity providing emotional and practical support to people affected by brain tumours.
Position: Patient and Public Involvement and Engagement (PRIME) Manager
Salary: £32,000 per annum
Location: Remote, with occasional UK and international travel
Hours: Full time
Contract: Permanent
Closing Date: Friday 27 February
Interview Date: Early March
About the Role
This role leads the day to day delivery of a national patient and public involvement and engagement service supporting research. You will work closely with researchers, clinicians and partners to ensure research is shaped by lived experience, while supporting the continued growth and sustainability of the service.
The role combines service delivery, relationship management and operational development and reports to senior leadership.
Key responsibilities include
- Leading the delivery of patient and public involvement support across multiple research projects
- Building and maintaining strong relationships with researchers, clinicians and partners
- Matching trained research partners to appropriate research activity
- Supporting researchers to embed best practice involvement in their work
- Developing and managing service agreements and partnerships
- Contributing to business development and financial sustainability
- Supporting and engaging a community of research partners
- Representing the service at meetings, events and conferences
- Contributing to service development, quality improvement and impact reporting
About You
You will bring strong relationship management skills and experience working across healthcare, research or service delivery environments.
You will be able to demonstrate
- Excellent communication skills, with the ability to explain complex ideas clearly
- A person centred and empathetic approach
- Strong organisational and problem solving skills
- Ability to manage competing priorities
- A collaborative, values led mindset aligned with inclusion and co production
- Experience of working with senior stakeholders
Experience in cancer, neuro oncology, clinical research or patient advocacy is desirable but not essential.
About the Organisation
The charity provide critical emotional and practical support to around 4,500 brain tumour patients each year. They deliver a national patient and public involvement and engagement service, working in partnership with research bodies and charities in the UK and internationally. Its work ensures people with lived experience shape research from early discovery through to clinical trials and service improvement.
The organisation is committed to inclusion, co-production and meaningful impact and welcomes applications from candidates from a wide range of backgrounds.
Other roles you may have experience of could include; Patient Engagement Manager, Research Engagement Manager, Involvement and Engagement Manager, Health Partnerships Manager, Stakeholder Engagement Manager, Programme Manager
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location: Hybrid (London-based)
Contract: Full-time
Salary: up to £38,000 per annum (dependent on experience)
We’re seeking an experienced, motivated Programme Manager with a passion for music and culture, and the confidence to drive projects forward in a small, collaborative team.
This is an exciting time to join CDR as we grow nationally and you will play a pivotal role in shaping and scaling three of our core programmes at a time of real momentum.
The ideal candidate will have 5+ years experience in delivering music education programmes, be highly organised, and proactive.
CDR is an organisation committed to equity, diversity and inclusion in everything we do, from our programmes to our hiring practices. We particularly welcome and encourage applications from Black people and others who are currently underrepresented in the music and cultural industry.
About CDR
CDR is a community-first music organisation working towards an equitable music industry for producers and artists. Founded in 2002, we have a 20-year track record of nurturing independent music makers and pushing UK electronic music forward.
We connect education with modern music culture, empowering people to create new music, define their sound, and release music on their own terms. Our programmes span schools, youth centres, grassroots venues and international collaborations — from Newham to Nairobi.
As a Black-led, London-based National Portfolio Organisation (Arts Council England), we are building the CDR Pathway: a cohesive journey that unlocks creativity in people at a young age and supports them to develop their creative practice throughout their lives.
This is an exciting time to join CDR: after recently becoming an Arts Council National Portfolio Organisation, we are rapidly growing our projects around the country. Building on 20 years of heritage in the UK underground music scene, there is a significant opportunity to push on further and grow CDR’s profile to establish ourselves as a leading music and education organisation nationally.
The Programmes You’ll Lead
Music Producer Club (MPC) – digital music-making for young people aged 12–18, delivered in schools, youth centres and online. Taught by ‘producer educators’ - working music producers we train to educate the next generation -, MPC builds creativity, skills and confidence while connecting participants with electronic music culture and the national curriculum.
Process – a development programme for women, non-binary and trans+ music makers. Structured across three strands for different abilities (Create, Define, Release), Process combines workshops, mentoring and masterclasses to build skills, confidence and community for underrepresented producers.
Out The Box (OTB) – hands-on analogue mixing workshops in leading London studios, giving emerging producers practical experience with desks, outboard gear and professional engineers while bridging digital and analogue production techniques.
Key Responsibilities
Programme Management
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Lead planning, scheduling and delivery of MPC, Process and Out The Box programmes and events.
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Manage a growing team of freelance staff who help deliver and coordinate our projects.
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Manage budgets and ensure all programmes are delivered within budget
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Build and maintain relationships with all programme stakeholders and partners, acting as the main point of contact.
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Work in partnership with the Communications Manager on refining marketing strategies and promotional materials
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Lead recruitment and selection of programme participants and act as the main point of contract for participants, providing pastoral support where relevant
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Build strong, ongoing relationships with participants, ensuring CDR remains responsive to their creative development and continues to build our community
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Contribute to the development of online/digital delivery models that complement in-person programming and expand access to underrepresented communities.
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Represent CDR at events, conferences and networks.
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Review and manage all relevant invoices in collaboration with Operation Manager
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Complete administrative tasks where necessary
Quality Monitoring & Evaluation
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Collect and analyse participant data, case studies and feedback, and drive solutions in response to pain points.
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Support continuous improvement by feeding programme insights into CDR’s evolving evaluation framework, learning outputs, and communications strategy.
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Ensure safeguarding, risk assessments and health and safety are adhered to across all programmes. Implementing training, good practice and further planning where necessary.
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Ensure programme curriculums are adhered to and quality is upkept across all programmes
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Oversee evaluation processes for participant progress.
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Report to funders, trustees and stakeholders.
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Contribute to programme design improvements.
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Ensure programmes are inclusive, culturally relevant and aligned with CDR’s strategic objectives.
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Monitor accessibility needs
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Organise annual training for MPC educators
Strategic Development
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Work with senior management to scale and embed programmes nationally.
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Ensure programmes align with and contribute to the CDR Pathway, supporting participants to progress from entry-level engagement to sustained creative practice and professional development.
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Support the Communications & Partnerships Manager with documentation of programme impact through stories, media, or participant content, contributing to CDR’s growing digital archive and visibility.
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Work with the Communications & Partnerships Manager to develop new partnerships to increase our programme’s reach and impact
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Identify and pursue growth and collaboration opportunities.
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Support fundraising and development
Person Specification
Essential
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Track record of managing and growing programmes in education, youth, or the arts.
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Strong organisational and time-management skills.
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Experience working with schools, youth centres, studios or community partners.
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Safeguarding knowledge and practice.
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Experience working directly with young people.
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Experience managing freelance or creative teams.
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Excellent relationship-building and communication skills.
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Strong digital literacy, with confidence in using tools for asynchronous planning, comms, and evaluation (e.g. Google Drive, SmartSuite etc.).
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Commitment to equity, diversity and inclusion.
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Interest in electronic music, grassroots culture, and community-focused work
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Proactive self starter, comfortable working in a small, dynamic team.
Desirable
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Knowledge of music education or digital music production.
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Report-writing or fundraising experience.
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Familiarity with major funding reporting requirements - i.e. Arts Council England and PRS
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Understanding of talent development models and pathways into the music industry.
Terms & Benefits
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Full-time, hybrid working with a London office base.
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25 days annual leave + bank holidays + office closure (Christmas week).
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Pension scheme.
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Training and professional development opportunities.
Reports to: CEO
Start Date: Mid/End March
Equity, Diversity and Inclusion at CDR
CDR is committed to equity and inclusion in everything we do, from our programmes to our hiring practices. We believe a diverse team is essential to a thriving music and cultural industry.
We particularly welcome and encourage applications from Black people and others who are currently underrepresented in the music and cultural industry. In line with the Equality Act 2010, we guarantee equal opportunity regardless of any protected characteristic.
Accessibility and reasonable adjustments
We provide reasonable adjustments for all candidates. If you require support or specific arrangements for the application or interview process, please contact us via email. We are here to ensure you can perform at your best during the recruitment process.
CDR (Create Define Release) is a community-first music organisation working towards an equitable music industry for producers and artists.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HEAD OF PARTNERSHIPS & DEVELOPMENT
About Us
Portobello Business Centre (PBC) is a not-for-profit organisation that helps people start, grow and scale successful businesses.
Build our first fundraising function and secure transformational partnerships that drive social mobility.
For 30 years, we have been committed to social mobility, inclusion and entrepreneurship and have supported thousands of businesses. Alumni include household names such as Charlie Bigham’s, Innocent Drinks and Karen Millen, as well as countless sole traders and early-stage founders.
We are a small, ambitious, growing team working to deliver a new organisational strategy and expand our impact.
About You & The Role
You are a natural builder who enjoys closing deals, developing relationships and creating meaningful social impact. You will shape and lead PBC’s first dedicated fundraising function, building a portfolio from the ground up with limited existing donor relationships.
The role focuses on securing six-figure corporate partnerships and cultivating high-net-worth individual donors, alongside a smaller trusts and foundations portfolio. You thrive in a strategic, relationship-led role and are comfortable using a broad range of fundraising approaches.
Working closely with the leadership team, you will secure funding to support long-term sustainability and expand PBC’s impact across London and beyond. Initially the sole fundraiser, you will have the opportunity to develop and lead a team as the function grows.
Key Responsibilities
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Fundraising Strategy Delivery: Take ownership of multi-year fundraising strategy working closely with the CEO and Board to diversify and increase revenue streams that support PBC’s service expansion and reach
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Relationship Management: Research, identify and cultivate funding opportunities from companies and high-net-worth individuals, alongside trusts and foundations
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Trusts & Foundations: Oversee the grant pipeline, with external support for high-value applications and build relationships with decision-makers
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Develop Compelling Fundraising Material: Collaborate with CEO and wider team to evidence, quantify and articulate PBC’s social value using data and storytelling to position PBC as a high-impact partner for donors and partners
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Performance Monitoring & Reporting: Track and evaluate fundraising performance against financial and operational targets. Provide regular updates to the CEO and Board, ensuring compliance with fundraising regulations, sector and the Chartered Institute of Fundraising best practices
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Proactive Self Starter: Though collaborative, you are motivated to build and maintain momentum, identify and create opportunities and take full ownership of projects from initial idea to delivery
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Commercial Development: Support development, sales and delivery of commercial income strategy, specifically helping to grow the paid membership scheme and securing sponsorship for commercial programmes and offers
Benefits
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Annual Leave: 21 days’ paid annual leave, plus UK public and bank holidays.
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Christmas Closure: Additional 10–14 days of paid leave as the office closes between Christmas and New Year.
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Season Ticket Loan: Interest-free season ticket loan available to support travel costs.
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Training & Professional Development: Access to relevant fundraising, partnerships and leadership training, including external courses, sector events and conferences.
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Supportive working environment: A small, collaborative and ambitious team.
#Fundraising #HeadOfDevelopment #Partnerships #CorporateFundraising #CorporatePartnerships
#SeniorFundraising #SocialImpact #London #Head Of Development #Partnerships #Corporate Fundraising #Corporate Partnerships #Senior Fundraising #Social Impact #Business Development #StrategicFundraising #Strategic Fundraising #StrategicPartnerships #Strategic Partnerships
Please submit a CV - maximum 2 pages.
We empower aspiring entrepreneurs from every background with the skills, support and community to build thriving businesses that power the UK economy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Head of Communications
Location: Home-based in the UK, within 90 minutes travel of Central London, with national and international travel
Contract: 2 years, part-time (3 days per week)
Reporting to: Director of Operations and Finance
Salary: £65,000 per annum (pro‑rated for 21 hours per week)
Additional benefits: 25 days annual leave pro-rated plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
About WeProtect Global Alliance
Who we are
WeProtect Global Alliance is a global movement dedicated to ending the sexual exploitation and abuse of children online. We bring together governments, the private sector, civil society, and international organisations to create a safer digital world where every child can thrive.
Our Alliance connects over 300 members from across the globe, uniting diverse expertise and resources to protect children from harm, no matter where they are.
WeProtect Global Alliance is supported by a small, high-performing Secretariat of remote working staff based in the UK/Ireland and is overseen by an influential Global Policy Board drawn from our membership.
Our vision
A digital world free of child sexual exploitation and abuse
Our mission
To work together to build, engage and support a diverse, child-centred global network with the commitment, knowledge and skills to tackle technology-facilitated child sexual abuse and exploitation.
What we do
We focus on driving policy change, fostering international collaboration, and promoting cutting-edge research to combat online child abuse.
Through shared data, insights, and best practices, we empower our members to develop more effective solutions and inspire a coordinated global response.
With a steadfast commitment to child safety, WeProtect Global Alliance stands as a catalyst for change, advocating for a world in which technology empowers and protects children, not endangers them.
Together, we’re creating lasting impact and building a future where every child is safe online.
More information on who we are and what we do can be found on our website.
Job description
Key responsibilities
Strategic communications leadership
· Acting as the brand guardian, oversee the development, implementation and evaluation of high-quality strategic communications, branding and media strategies aligned with WeProtect Global Alliance’s organisational objectives.
· Embed a global communications lens across the Alliance’s work, proactively identifying opportunities to amplify impact and reach priority audiences.
· Provide expert advice on positioning, proactive and reactive communications, and reputational management to shape the Alliance’s approach.
· Ensure communications is embedded in actions plans and lead on monitoring, evaluation and insight.
External communications & media
· Ensure strong visibility and consistent branding across all communications channels, reinforcing WeProtect Global Alliance’s role as a leading global voice on online child sexual exploitation and abuse.
· Increasing WeProtect Global Alliance’s visibility in regions and sectors, increasing global brand recognition and audiences across digital channels.
· Lead media engagement to achieve national and international coverage, including oversight of press materials, high-impact communications outputs, high profile event speeches and statements.
· Oversee the development and delivery of high-quality content across the website, social media and other digital platforms including hands on support as required.
Member engagement & participation
· Oversee communications functions, including engagement strategies, communications channels and digital platforms.
· Work with the Head of Members to ensure communications with members to inspire, encourage and facilitate active participation in the Alliance and enable them to share learning, tell their stories and collaborate effectively.
Organisational strengthening & risk management
· Provide strategic communications and engagement support to cross-team projects, events and public-facing activity.
· Manage organisational risk related to communications and engagement, including oversight of crisis communications planning.
· Ensure compliance with communications-related obligations, including copyright, licensing and data protection requirements.
Senior management responsibilities
· Line-manage and support staff and consultants as required, fostering high performance, wellbeing and professional development.
· Act as a budget holder, ensuring compliance with organisational financial policies and delegated authorities.
· Represent WeProtect Global Alliance externally at meetings, events, forums and conferences as appropriate.
· Contribute to the development of funding proposals, donor communications and reporting, working collaboratively with colleagues.
Expectations
Senior Management Team (SMT)
As a member of SMT, you will also have a pivotal role to play in supporting and improving the organisations effectiveness as we implement the WeProtect Global Alliance new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly polarized political landscape as we enter the fourth industrial revolution.
Cross-Functional Operational Collaboration
Contribute to WPGA operational processes and systems, working collaboratively with colleagues to deliver cross-functional projects that strengthen the reach and impact of the Secretariat.
Building an inclusive culture
Play a proactive role in ensuring equity, diversity and inclusion (EDI) is embedded in everything we do.
Embrace diversity and recognise different perspectives within collaborative working to create a more impactful and effective organisation.
Commit to ensuring all employees are treated fairly and equitably at work, feel like they belong and promote equality in physical and mental health for all.
Other
· To attend and contribute to meetings, training and other events as required.
· To actively participate in our supervision and appraisal process.
· To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
· To travel to meetings which may require the need to work unsociable hours, for example attending evening or weekend meetings.
· To adhere to relevant legal and statutory requirements including the Data Protection Act and the Health and Safety at Work Act.
· To use WeProtect Global Alliance resources responsibly.
As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
Person specification
Essential criteria
Experience
· Extensive professional experience in a comparable senior-level communications, engagement or leadership role.
· Demonstrated success leading strategic communication functions.
· Proven experience managing staff and supporting high-performing teams.
· Significant experience in project and budget management.
Skills
· Expert written and verbal communication skills, including the ability to simplify complex issues and convey powerful messages to decision-makers.
· Strong strategic thinking, problem-solving and decision-making capability.
· Excellent organisational and project management skills.
Knowledge
· Strong understanding of strategic communications, media relations and reputation management.
· Very good knowledge of website and backend management.
· Understanding of data protection, copyright and information governance in a communications context.
Other
· Right to work in the UK.
· Willingness and ability to travel nationally and internationally.
· Commitment to equity, diversity and inclusion.
Desirable criteria
· Experience working for or with a membership organisation.
· Knowledge of child rights, child protection, online harms or related policy areas.
· Experience managing geographically dispersed or remote teams.
· Fluency in languages other than English.
Diversity, inclusion and equity
We are committed to building a diverse and inclusive organisation. We actively welcome applications from people of all backgrounds, including those of different ages, genders, ethnicities, sexual orientations, abilities and lived experiences. We particularly encourage applications from individuals who are part of communities that are under-represented in our sector, including Black, Asian and other ethnic minorities, disabled people and LGBTQ+ individuals.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
Empowerment – collaboration, innovation, challenge
Accountability – responsibility, delivery, safeguarding
Respect – honesty, feedback, inclusion
Applicants should provide an up-to-date CV as well as a covering letter of no more than two pages setting out why you want to work for WeProtect Global Alliance and summarising how you meet the person specification.
WeProtect Global Alliance is driven by a single mission: to protect children from the pervasive dangers of sexual exploitation and abuse online.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young Citizens is seeking a Business Development and Special Projects Lead to support a critical year of fundraising, income generation and partnership development. This role supports the special projects work with the CEO and will work with the senior team to lead on the income and visibility opportunities that unlock our delivery for our three-year strategy.
Your Role’s Purpose
Year 1 of this role will be focused on business model development, income generation and strategic partnerships. Working closely with the CEO and senior management team, you will help shape, test and secure new funding and commercial opportunities that position Young Citizens for long-term sustainability and impact. The special projects element includes supporting the developmental design of our future business model, charity strategy and public affairs work.
This role is ideal for someone who enjoys building, creating and working at pace to achieve great results within a small team. You will be rapidly developing propositions, forging partnerships and converting ideas into credible, funded initiatives. You will play a central role in strengthening our relationships with funders, institutions, corporates and sector partners, while supporting wider organisational development projects.
Young Citizens works at the intersection of education, democracy and civic life, and this role offers a unique opportunity to influence how active citizenship is funded, delivered and embedded across the UK.
In Year 1, your primary focus will be to:
- Develop and drive income/fundraising with existing channels, including grant funding, partnerships and commercial activity.
- Build a strong pipeline of income opportunities, working closely with the CEO to convert prospects into funding
- Produce high-quality business cases, funding bids, proposals and presentations of our work
- Design and execute new funding models and partnership opportunities alongside the CEO’s updated strategic plan
- Lead staff member for strategic engagement with funders, corporates, policymakers and sector stakeholders.
Alongside this, you will contribute to priority special projects that support Young Citizens’ organisational growth and external positioning.
Who We’re Looking For
This role is not just open to traditional fundraisers or partnership managers. As long as you have the seniority and expertise leading results, you might come from a charity, social enterprise, consultancy, policy or start-up background. What matters most is your ability to confidently progress a pipeline of opportunities, build partnerships, generate income and deliver results.
We are interested in a wider pool of candidates with 5+ years in the working world, possibly from other start-ups or programme design focus instead of 'trad' fundraising roles'. If you are a high-performer who wants to focus on corporate partnerships, external relations and business success, this role may be right for you—talk to us.
We’re looking for someone who is:
- Entrepreneurial and proactive, with a strong interest in business development and income generation
- Confidently able to design and deliver on their ideas, instilling confidence and get results with high-level stakeholders
- Highly professional writer and communicator, able to produce strong proposals and pitch deck materials
- Commercially aware, with an ability to spot and shape fundable opportunities
- Excels at working closely with senior stakeholders including the CEO, able to predict needs and are responsive to what gets the best results
- Organised and adaptable, able to own multiple priorities in a small, fast-moving organisation
- Technically capable, making data systems like Salesforce easily integrated into their workflow
- Distinctly motivated and/or experienced in social impact, education, democracy or civic participation
Please note the pay scale of this role is determined by the demonststrable strategic seniority the person brings in managing others and organisational outcomes alongside technical role skills above.
Success in the first six months of this role will look like:
- Immediate management and confidence securing existing income contracts with corporate and funding partners of £200,000+
- Tactical, high-volume stakeholder engagement campaigns to increase sponsorship and new income opportunities
- Leading the development of improved business modelling, pricing structures and income streams that create a more sustainable base
- Operating with professionalism, improving processes and keeping organisational priorities at the forefront
Why join us?
- Make a real difference by helping deliver inspiring citizenship experiences to young people nationwide.
- Shape and strengthen the delivery of our flagship national programmes.
- Join a supportive, purpose‑driven team that values collaboration, flexibility, and doing great work together.
- Grow with us as we deliver our new three‑year strategy and embed smarter, stronger delivery processes.
If you're excited about making a tangible impact through high‑quality programme delivery, and want to contribute to a mission‑driven organisation, we’d love to hear from you.
A few useful notes to apply:
This is a 12 month fixed contract starting as soon as possible.
- The closing date for applications is 11pm on Sunday 22 February 2026. We encourage you to apply ahead of the deadline, as shortlisting will begin on Thursday 12 February. However, as long as this advert remains live, first‑round interviews have not yet been finalised.
- Please submit a covering letter of no more than two pages outlining your interest in this role. Applications without a covering letter cannot be reviewed. We are unable to progress applications that do not demonstrate direct or clearly transferable experience.
- If you have any questions before applying, please contact our HR team.
For a full overview of the role and responsibilities, please see the job pack for more details.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
Premises Officer/Maintenance Person – Oasis St Martin’s Village
Fixed Term 1 Year Contract, full-time post, 40 hours per week (1 FTE), inclusive of breaks
Working Pattern: Some shift work may be required (across 7.30am until 9pm)
Salary: £30,766 per annum (including London Weighting)
Premises Officer/Maintenance Person – Oasis St Martin’s Village
Oasis’ mission is to build stronger communities. Oasis St Martins Village is a new and exciting project, working in partnership with other organisations in an integrated way, to provide opportunity and pathways for children and young people.
Our vision is to transform the life-chances of children, who are struggling in or not coping with mainstream education, by offering them and their families support and opportunity.
Our work is based around the principle that “it takes a village to raise a child”.
This role will help deliver the Oasis St Martins Village aims and mission by ensuring the provision of an efficient and effective site and facilities service, aligned with the ethos and values of Oasis St Martin’s Village.
What will you do?
This newly formed role will be embedded within the site management team. To be successful in this role, applicants will be required to:
- Assist the Senior Premises Officer with maintenance tasks as required to ensure a safe and effective working environment. Must be able perform basic repairs (plumbing, carpentry, painting, changing locks etc.)
- Assist with water testing, testing of alarms and other routine tasks as directed.
- Set and un-set the site alarm systems when required.
- Assist with the opening and closing, unlocking and locking of the site gates and buildings, including evening and weekend use.
- Be responsible for the security of the site when on duty including the locking of all doors and windows.
- Assist the events manager with delivery of events, particularly during evenings and weekends.
- Assist with the cleaning of the site as and when needed.
- Assist with room setup and moving of furniture safely. This includes preparing spaces to host events and functions, packing down and cleaning afterwards. And to service ongoing regular lettings.
What will you get in return?
- A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
- A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
- Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages) to the email address provided on our website or via Charity Jobs.
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Summary:
The Supporter Partnerships Officer (SPO) plays a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.
Purpose of the job:
As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.
This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.
Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.
Key responsibilities:
Supporter care and engagement
- Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.
- Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.
- You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.
- Keep thank you letters up to date with new stories to show the impact of their donations.
- Respond to the cancellation of donations thanking the supporter for their gifts and ensure that the cancellation was planned.
Data and insights
- Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.
- Run regular reports to track supporter engagement, retention, and income trends.
- Use insights to improve supporter stewardship and fundraising journeys.
Proactive fundraising support
- Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.
- Support the delivery of fundraising appeals, events, and supporter journeys.
- Collaborate with colleagues across the fundraising team to deliver outstanding supporter experiences.
- Maximise income by ensuring gift aid declarations are correct and up to date giving supporters every opportunity to opt in.
Donation processing and administration
- Accurately set up new direct debits and Gift Aid declarations.
- During staff absence support the recording and reconciliation of donations if necessary.
Fundraising and supporter partnerships team
- Represent LCM at external events and conferences each year where the SPO will be expected to communicate LCM’s vision with a passion for and understanding of the gospel message, as well as share their personal journey of faith in Jesus Christ.
- Provide support and take part in meetings, activities and events in the Fundraising and Supporter Partnerships Team.
- Fully participate in the spiritual life of the Mission including attending the annual week of prayer, the monthly Team Day and daily staff prayers.
This role is based in London City Mission office in Tower Bridge Road and will involve occasional UK travel.
Person specification:
Essential experience
- Strong organisational and planning skills
- Excellent written and oral communication skills
- Ability to work on your own initiative and as part of a team
- Experience in customer service or supporter care
- Experience of using a CRM /donor database
- Good working knowledge of excel spreadsheets
- Attention to detail
- A practising, evangelical Christian, and a committed member of a local church whose leadership is willing to commission you for this position
- Inspired by London City Mission’s vision and values
Desirable experience
- Medium level skills in MS Office applications
- Experience of using Microsoft Dynamics D365 CRM
- Experience of processing direct debits
- Experience of coordinating volunteers
- Experience of working in a fundraising team
- Be willing to host the LCM weekly online prayer meeting and to lead team devotions
Benefits:
Here are some of the benefits we would offer you in this role:
- 25 days annual leave
- Blended approach to work - with some flexibility over days in the Office and working from home
- An attractive pension scheme with LCM contributing 11.5% of salary
- Clear Christian values underpinning all we do
- Regular LCM and team prayer events; monthly whole of LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January
This job description is not intended to be exclusive or exhaustive. It is an outline indication of activity and will be amended in the light of LCM’s changing needs.
Occupational requirement:
London City Mission (LCM) is an organisation committed to preaching the Christian gospel to the people of London.
The Supporter Partnerships Officer plays a key part in managing Partnerships with individual supporters for the London City Mission. It is essential that he/she must personally own, communicate and implement the aims and objectives of the Mission as he/she will be the first point of contact with supporters, including written, telephone and face to face. LCM deeply values its relationships with supporters, some of whom have been giving to and praying for the work for decades.
Many of our supporters know our staff by name because of personal conversations they have had around their personal faith and how we have responded to requests for prayer. We seek to build relationships with individuals over time and connections are often made as we share stories of personal Christian faith and how this motivates us to be a part of gospel work.
On this basis, we consider there is a prima facie case that the person appointed in this role be an evangelical Christian.
Employees are required to agree to the Mission’s Statement of Faith and Conduct.
This job description does not form part of a contract of employment.