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The Senior Marketing Officer is responsible for planning, delivering and evaluating the charity's day-to-day marketing activity, campaigns and fundraising appeals to support the delivery of the charity's strategic objectives and income targets.
The post holder will have excellent project management and communication skills, be highly organised and demonstrate exceptional attention to detail. They will work collaboratively across teams to deliver high-quality marketing activity that engages supporters, strengthens both charity brands and drives fundraising performance.
The role is a 12-month FTC, with the potential to become permanent, and is primarily based at the charity’s head office at Birmingham Children’s Hospital, with the requirement to also occasionally work from Birmingham Women’s Hospital alongside some remote and out of hours working.
The Senior Marketing Officer plays a key role in delivering successful fundraising products and offline marketing campaigns which increase public awareness of both charities, strengthen brand identity, grow supporter engagement and maximise income.
This is a hands-on role suited to an ambitious marketing professional who thrives in a fast-paced environment and enjoys managing multiple projects simultaneously.
Your skills and passion will see you:
Plan, deliver and evaluate day-to-day fundraising campaigns and products alongside the Marketing Manager, maximising reach, supporter engagement, brand advocacy and income generation.
Support the development, delivery and evaluation of major fundraising campaigns and appeals alongside the Marketing Manager, ensuring they maximise engagement, stand out from competitors and drive income.
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet all or part of the criteria for the role, making clear why you would like to be considered for it.
Making A Difference

The client requests no contact from agencies or media sales.
Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.
This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.
Who are we looking for?
We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.
You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.
Person specification
Key requirements include:
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.
Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.
First-stage interview: Thursday 6 August
Second-stage interview: Thursday 13 August
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Reports to: Chief Operating Officer
Contract: Full-time
Location: Remote, with at least one all staff in-person meet up annually in the UK
Salary: £70,000 - £90,000 per annum
Benefits: 40 days holiday + 2 activism days + 1 duvet day
Why this role matters
At HOST, we believe that anyone, anywhere, should be able to drive transformative climate and social action - without being held back by operational barriers, financial risk or hostile environments. We host the world’s changemakers so they can focus on delivering the impact only they can create.
The Finance Director plays a critical role in ensuring HOST’s financial management is robust, compliant, transparent and scalable across both our internal operations and our project hosting services. This role brings financial leadership to the organisation, supporting strong decision-making, reliable reporting, effective controls and continuous improvement across our finance function.
The role sits within HOST’s senior leadership and works closely with colleagues across the Delivery, Partnerships, Legal and Engagement circles, as well as the Board, to ensure we can deliver high-quality support to partners while managing risk and using resources well.
The role in a nutshell
The Finance Director leads the Finance Team and is responsible for HOST’s financial management, ensuring strong compliance with policies, procedures and regulatory requirements.
The Finance Director is part of the HOST Leadership Team and would have line management responsibility for three Finance Managers within the Finance team.
Key Responsibilities
Oversee HOST’s financial management, ensuring compliance with policies, procedures and relevant regulatory requirements.
Develop and monitor budgets for both HOST operations and hosted projects.
Provide regular financial reporting to the Leadership Team and Board.
Lead efforts to improve financial systems, controls and workflows.
Ensure robust financial oversight of hosted projects and HOST’s internal systems.
Contribute as an integral member of the Leadership Team, bringing financial insight to strategic and operational decision-making.
Manage cashflow strategy, including multi-currency considerations.
Oversee delivery of monthly management accounts.
Develop and report on profitability across HOST’s range of services and offerings.
Support HOST’s strategic direction by working with the Leadership Team on KPIs and organisational dashboards.
Ensure effective, timely and efficient delivery of the following by the finance function:
Records of income and expenditure, including grants, donations, receivables, consultancy receipts and invoices.
Transparent and accurate financial data in finance systems and other interconnected databases.
Regular weekly reconciliation of transactions, including oversight of bills to pay, bank statements and payment service providers for HOST.
Month-end reporting, including management reports and accounts such as income and expenditure statements, balance sheets, cash flow statements and KPIs.
Restricted donor financial reports, ensuring alignment with accounting records and donor compliance requirements.
Payroll services for HOST and hosted projects.
Accounting reports for new services.
VAT preparation and submission.
Records of income and expenditure are maintained: grants, donations, receivables, and consultancy receipts, invoices
Transparent and accurate financial data in Xero and other interconnected databases
Regular weekly reconciliation of transactions in Xero, including oversight of bills to pay, bank statements, and payment service providers for HOST
Month-end reporting process by preparing management reports and accounts, such as income/expenditure statements, balance sheets, cash flow statements, and KPIs
Restricted donor financial reports, ensuring alignment with accounting records and donor compliance
Payroll service for HOST and hosted projects
Accounting reports for new services
Managing VAT preparation and submission
Knowledge and Experience
Proven experience as an SME finance leader
Qualified accountant: ACA, ACCA or CIMA.
Experience implementing financial controls and processes.
Multi-currency cashflow and treasury management experience.
Experience setting budgets and forecasts.
Internal audit experience.
Ability to work under pressure and deliver projects to tight deadlines.
Minimum 5 years’ people management experience.
Excellent knowledge of cloud-based working.
Knowledge and experience using Sage or other similar accounting systems
Knowledge and experience of other relevant software applications, such as Excel, Teams, ClickUp etc.
ESG or sustainable finance experience.
Software implementation experience.
Key Competencies
Strategic thinking
Strong verbal and written communication skills
Attention to detail
Planning and organising
Time management
Interpersonal skills
Initiative
Confidentiality
Reliability
Leadership of staff
Essential Abilities
Ability to confidently discuss financial narratives with senior leaders and Board members.
Ability to prioritise and organise own workload and time to meet priorities and deadlines.
Ability to identify problems and develop practical solutions to work-related issues.
Able to communicate confidently and effectively with a wide range of people, including handling queries in a tactful and confidential manner.
Strong stakeholder management skills and ability to business partner effectively with non-finance colleagues.
Good organisation and administrative skills.
Able to work effectively as part of a team.
Ability to undertake a range of financial functions.
What success in this role looks like
Finance systems, reporting and controls are robust, reliable and audit ready.
Leadership Team and Board decisions are informed by clear, timely and useful financial insight.
Hosted partners receive accurate, consistent and responsive financial support.
The finance function continues to improve workflows, systems and reporting as HOST grows.
At HOST, we believe change starts with people who care.
If you’re passionate about building strong financial systems that help changemakers thrive - and want to play a key leadership role in supporting climate and social change around the world - we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Salary: £45,000–£47,000 FTE (depending on experience)
Hours: 30–35 hours per week
Location: Hybrid/home-based. Ideally within easy reach of Chelmsford and London. Regular travel to meet colleagues, funders and visit programmes across England.
Reporting to: CEO
Be part of a mission that's transforming children's futures through food, farming and the countryside
For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.
We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.
This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.
About the role
As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.
You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:
Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.
About you
We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.
You'll bring:
Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.
Why join us?
At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.
We offer:
We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.
Key dates
Closing date: 12pm, 3 August
Shortlisting: 6 August
Interviews: Week commencing 24 August
The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.
We are a small, dynamic national education charity dedicated to bringing alive the working countryside for children least able to access it.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington
Hours
37.5 hours per week
Annual salary
Starting from C1 £28,176 with the ability to progress to C3 £31,217
Last day to apply
05/07/2026
The Learning & Development Officer is responsible for working closely with the Director of People & Organisational Development in supporting the design, delivery and development of the education and training across the hospice group.
They will coordinate and organise all in house and external training programmes, maintain accurate records, monitor compliance and support a learning culture across St Giles. They will provide full support for preparing documentation, ensuring all tasks are completed to a high standard and deadlines are met.
Additional responsibilities include assisting with delivering learning sessions, handling and dealing with all requests that come through the L&D department, supporting with data, audit, evaluations and coordinating all invoices.
They will provide essential administrative support to ensure the smooth, efficient delivery of St Giles learning and development initiatives to ensure we remain compliant through regulatory standards and frameworks.
The role will also maintain effective working relationships across the hospice to support efficient service delivery.
Qualifications
Essential
·Good level of education including Maths & English
Desirable
·Relevant professional qualifications would be an advantage
Knowledge and experience
Essential
·Have a clear understanding and knowledge of Bluestream learning system
·Previous experience in a learning and development role
·Knowledge and understanding of CQC regulations
·Experience with learning management systems/platforms
·Knowledge of the full training cycle, from design to delivery
·Understanding of the importance of training in ensuring safe and effective care to patients
·Awareness of the need for confidentiality in accordance with Data Protection Act and local guidelines
Desirable
·Experience in the charitable sector
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Strong project management skills
·Excellent communication skills
·Ability to assess training needs and provide recommendations based on organisational goals
·Proficiency with MS Office (PowerPoint, Excel, Word & MS Teams)
·Strong organisational skills and attention to detail
·Familiarity with competency frameworks
·Experience in a co-ordination ideally within learning & development.
Personal Attributes
·Empathetic
·Team player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
THINK is expanding our Data function and looking for find a Data Consultant who can help achieve that growth.
THINK Data is the specialist data function of THINK, working exclusively in the charity and not-for-profit sector. We combine deep sector knowledge with hands-on technical expertise across three core areas: data health, analytics and insight, and CRM system challenges.
Led by the Director of THINK Data, the team covers key elements of data strategy with charity clients to help them get more from their data and make better decisions. Discovering the challenges around the infrastructure of systems, processes and insight capability charities need to make data work harder for their mission. The Director leads on new business generation, team development, innovation in data products and thought leadership across the sector. Part of that innovation is exploring the best ways to use AI in how we work and how we advise clients, taking a considered and human approach.
The Data Consultant role centres on data discovery and consultancy - working with charity clients to understand their data challenges and shape practical roadmaps for change. Alongside this you will contribute to client delivery, own key internal systems, and help develop new products and services.
This is an opportunity to grow. We are looking for a driven, ambitious individual with a background in charity fundraising and experience in data analysis and management, who is ready to take a step up into consultancy. The role offers a clear path to develop from Data Consultant to Senior Data Consultant, with the potential over time to progress towards Data Director. The right person will help shape the future of THINK Data and grow as the function grows.
To apply please follow the guidance in the Candidate Pack. Informal calls with Steve White, Director of THINK Data or Matt Smith, Managing Director of THINK are available upon request.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term for 6.00 months from the start date
Location: Any UK Trust office - a minimum of three days in the office a week, and must be willing to travel to other centres when required
Interviews: 10th or 12th August
At The King’s Trust, we believe that great leadership creates life-changing opportunities for young people. As our Delivery Manager Capability Lead, you’ll play a key role in strengthening management and leadership across our Delivery function, ensuring managers have the skills, confidence and support they need to lead high-performing, inclusive teams.
Our ambition is to be one of the UK’s most equal, diverse and inclusive organisations serving young people. We know that achieving this starts with leadership. Through your work, you'll help build a culture where everyone feels valued, respected and able to thrive, ensuring our managers have the capability and confidence to create inclusive environments for both colleagues and the young people we support.
This is an exciting opportunity for an experienced Organisational/People Development professional who is passionate about building capability, driving positive change and turning insight into meaningful action.
In this role, you will:
Why join us?
This is an opportunity to shape the frontline management and leadership culture of one of the UK's leading youth charities. You'll work closely with senior leaders, influence how leadership capability is acquired and developed across the Delivery function, and leave a lasting legacy through the managers and teams you support.
By empowering managers to lead with confidence, inclusion and purpose, you'll strengthen the teams that support young people every day, helping more young people to break the cycle of unemployment and build the confidence and skills they need to succeed, regardless of their background or the challenges they face.
What happens next?
Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Delivery Manager Capability Lead?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or those who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Delivery Manager Capability Lead!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interviews: 5th of August in our Birmingham Centre
Join The King’s Trust as a Payroll & Benefits Executive and play a vital role in ensuring our people are paid accurately and on time—supporting colleagues who are transforming young lives across the UK.
This is a role for someone who can step straight into a busy payroll function, take ownership, and deliver from day one.
What you’ll bring
Who will thrive
Make a real impact with your expertise, supporting the people who support young people.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Payroll & Benefits Executives?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Payroll & Benefits Executives!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Location: Any of our King's Trust offices (Flexible working with a minimum of 2 days in the office each week)
Interviews: 6th & 7th August 2026
Help shape digital products that change lives.
At The King's Trust, we're transforming the way young people, volunteers, supporters and colleagues experience our services through digital innovation. As our Product Owner, you'll play a key role in making that happen.
This is an opportunity to shape digital products with real purpose, working alongside industry-leading partners to create innovative solutions that make a lasting difference to young people's lives. Working with talented multidisciplinary teams, you'll turn user needs into practical, impactful digital solutions that make it easier for young people to access support, for volunteers to get involved, and for supporters to help us create brighter futures.
You'll lead the direction of your products, owning the roadmap and prioritising the backlog to ensure we're always focused on delivering the greatest value. Using data, research and insight, you'll uncover opportunities, challenge assumptions and make informed decisions that improve the experience of our users. From discovery through to delivery, you'll help shape products that are intuitive, accessible and built around the people who use them.
Collaboration is at the heart of this role. You'll work closely with designers, developers, content specialists and stakeholders from across the organisation, bringing people together around a shared vision and ensuring great ideas become successful digital products.
What you'll bring
We're looking for someone who's curious, collaborative and passionate about creating products that solve real problems.
You'll have experience contributing to the delivery of digital products or services and be comfortable working in agile or hybrid environments. You'll know how to balance competing priorities, communicate a clear product vision and use evidence to make confident decisions.
You'll also bring:
If you're excited by the idea of creating digital products with real social impact, and enjoy working with passionate people who care about making a difference, we'd love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Product Owners?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Product Owners!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Location: Any of our King's Trust offices (flexible working with a minimum of 2 days in the office)
Interviews: TBC
We're looking for a curious, analytical and proactive Prospect Research Executive to join our Prospect Development team. In this role, you'll help power our fundraising by delivering high-quality prospect research, due diligence and supporter insight that enables our teams to build meaningful relationships with individuals, trusts, foundations and corporate partners.
You'll work closely with colleagues across the organisation to identify new opportunities, uncover valuable connections and provide the intelligence needed to support successful fundraising strategies. From producing prospect profiles and briefing documents to conducting due diligence and maintaining prospect pipelines, you'll play a key role in helping us grow support for young people across the UK.
This role is ideal for someone who enjoys finding connections and turning information into actionable insight. You'll thrive in a collaborative environment and be motivated by using your skills to help create life-changing opportunities for young people.
You will thrive in this role if you are:
You will bring:
If you're excited by this opportunity and think you could make a difference, we'd love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Prospect Development Executives?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Prospect Development Executives!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Location: Flexible on location.
Interviews: Week commencing 27th July 2026
As a Fundraising Systems Executive, you will play a key role in embedding our new Microsoft Dynamics 365 CRM, helping fundraising teams get the most out of our new systems. You will be part of a newly formed Technology team of developers, testers, and product specialists, working closely with brilliant colleagues to improve processes, manage donor data, and deliver innovative solutions.
This role suits someone with strong analytical and problem-solving skills who can support end users with technical issues and requests while managing multiple initiatives with ease.
You will need an understanding of fundraising processes and donor management, experience with CRM systems like Dynamics 365, familiarity with campaign management and reporting tools such as Excel or Power BI, and ideally a background in application support or not-for-profit organisations.
You’ll enjoy the variety of moving between reactive support and proactive delivery, helping shape the future of our fundraising systems while working alongside a clever and supportive team.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Fundraising Systems Executives?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Fundraising Systems Executives!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Bowel Research UK is looking for a permanent Research and Grants Manager to coordinate and evaluate the management of the charity’s research activities. This role covers all aspects of pre- and post-award research management, impact reporting, grant finance management and governance, co-ordination of the Charity’s scientific committees and shaping external scientific communications to supporters and other stakeholders. Additionally, you will foster and maintain strong relationships with researchers, serving as the primary point of contact for engaging with the research community.
Bowel Research UK are bringing this permanent role following time spent with an interim postholder in position to create a solid foundation and understanding of what the role needs.
This is an opportunity to work with the UK’s leading specialist bowel cancer and bowel disease research charity. Bowel Research UK believe that a cure for bowel cancer and effective treatments to mitigate, or entirely eradicate, other bowel diseases is possible – but only if vital research is funded and investment made into the scientific and medical communities today, to see the benefits tomorrow.
Bowel Research UK are a flexible employer, for this post they are looking for someone to be comfortable with joining the team in the London office once a month. If the post holder would prefer to work more regularly from an office base, the charity has office space at Royal College of Surgeons in central London. Most team members work from here on Tuesdays and Thursdays.
For further information and to apply please follow the guidance in the Candidate Pack to arrange a conversation about your suitability for the role and next steps.
Closing date: midnight Wednesday 22nd July
The selection process will involve a two-stage interview process.