Role / Mission

We’re looking for a Digital Analytics Manager to join our Marketing team based in London. The successful hire will be responsible for leveraging the power of data across the various platforms to deliver actionable insights.

Responsibilities 

• Manage all data across the organisation
• Develop, automate and maintain reports to effectively communicate the performance of digital channels, key products and core business KPIs
• Review website performance and recommend optimisation opportunities to increase conversion of core business goals
• Present KPIs and new findings to key stakeholders on a regular basis
• Develop recruiter and candidate segmentation to improve targeting across customer touchpoints
• Support members of the Marketing team with deep dive analysis on core channels such as Search, Social, Email and Paid Ads
• Conduct analysis for key product and pricing decisions
• Work with Research Manager to produce recruitment insights for charities
• Create necessary documentation for the database, analytics tools and dashboards
• Educate colleagues on the importance of metrics and customer data

Role requirements

• Highly skilled across both web and customer analytics
• Proven commercial experience in Google Analytics & Google Tag Manager
• Advanced skills in Power BI (or equivalent), Excel, ETL dataflows (OLAP & data connector tools)
• Basic to intermediate SQL
• Experience of conversion rate optimisation strategies and A/B testing
• Good knowledge of GDPR
• Ability to present reports and insights in a digestible manner to non-technical and senior stakeholders  
• Desirable experience of Excel Power Pivot, DAX, HTML, SQL Server Management Studio, VBA, Debugging experience, Azure Portal, BigQuery

It's an exciting time to join the Age UK Digital Marketing team - we've worked hard during the pandemic to get the right content to the right audiences through all of our paid, owned, and earned channels, providing a trusted source of information and advice for older people in a time like no other.

The role of Senior Digital Marketing Executive is an integral part of the Age UK Digital Marketing team. Primarily managing Age UK's external email communications, whilst working with stakeholders to formulate marketing strategies to help all campaigns be as successful as possible.

This dynamic role will be leading on email marketing activity and will formulate the organisational email strategy with the Digital Marketing Manager, as well as being responsible for analysis of impact. This post will also lead on digital marketing campaigns covering the full digital marketing mix (SEM, digital display, paid social and content marketing).

This fantastic opportunity will also champion a comprehensive online presence and develop digital marketing activity for Age UK as a whole.

You will have:

* Good experience in managing commercial digital marketing campaigns, both with internal stakeholders (CRM & business units) but also associated suppliers (media agencies/ buyers and platforms).
* Strong hands-on digital marketing experience with a preferred specific focus on email marketing and analytics.
* Exceptional management of internal stakeholders from all disciplines but particularly: commercial / fundraising and CRM / database leads.
* Experience of working with email marketing and providers and executing email strategies.
* Managed the processing of large volumes of data, having the ability to identify trends and anomalies.
* An excellent working knowledge of the full digital marketing mix, specifically email marketing, PPC, SEO and Direct Response.
* Good experience of campaign delivery and working with external agencies to produce campaigns on time and to budget.
* Strong analytical skills to monitor and evaluate campaign performance including excellent knowledge of at least one major analytics provider.
* Excellent attention to detail and good digital copy writing skills.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The opportunity
Are you a digital professional with experience of leading team and delivering engaging and accessible content?

If so, you could be the Senior Content Designer we need on our Digital Content and Experiences team to help us ensure our digital content is best in class. Please note this is a 6 month fixed term contract.
 
About the role 
 
As Senior Digital Content Designer you’ll play a key role in ensuring the British Heart Foundation (BHF) puts the customer at the heart of everything we do; supporting colleagues to take a user-centric and evidence-based approach in their work, as well as assisting in the delivery of products to improve digital user experience.

Maintaining an overview of our entire digital estate, you’ll have an understanding of how and where new content will be commissioned and produced.

Your job will be to:
• Lead the scoping, commissioning and production of vibrant digital content assets that are: accurate, timely, fit for purpose, high quality (based on insight and outputs of user testing, relevant to the audience, easily understood, optimised for search engines).
• Provide guidance and support for our existing and growing portfolio of digital content, focusing on improving overall user experience – helping to share best practice and embed the new Digital Content & Experiences Centre of Excellence.
• Provide consultancy, mentoring, training and support across the BHF to enable teams to produce and upload digital content that meets both user needs and business objectives.
• Monitor the performance of content and tools, identifying areas for improvement and escalating technical issues to our in-house systems team.
• Encourage a customer-first approach with colleagues across the organisation and support staff in taking a user-centric and data-driven approach in their work.
 
Please note this is a fixed term contract for 6 months.

About you

As someone with significant relevant experience working in a similar role across a family of websites, you’ll be able to work to tight deadlines and respond quickly and calmly to emerging opportunities.

We’d like you to tell us about your:

• Experience in editing, devising and implementing creative digital content including text, images and video for websites.
• Experience using Content Management Systems (Sitecore experience would be advantageous)
• Experience of digital analytics and using insight to make data-informed decisions on content development.
• Communication skills and ability to persuade and influence when needed
• Strong stakeholder management skills

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process

Please note interviews will be held over Microsoft Teams. Interviews may be held during the advertising period or shortly after the close date.

The British Heart Foundation is currently following Government guidelines regarding working from home. Although the role is based in London, the expectation is that once restrictions are eased, we will follow a blended approach between office and home working.

LOCATION: Home-based, with occasional visits to HQ

Overcoming MS (OMS) is the world's leading multiple sclerosis healthy lifestyle charity.

We share the evidence behind the OMS program focussing on the everyday practical things that people can do to improve their health and quality of life. This includes following a plant-based diet, supplementing with vitamin D, exercising and using stress management techniques.

We aim to inform, support and empower everyone affected by MS to lead a full and healthy life. We provide information, including webinars and OMS podcast. Our OMS Circles are a supportive worldwide volunteer group network. We campaign and fund open access to research into how lifestyle influences MS.

As our Digital Engagement Manager, you will help deliver our digital strategy using your keen knowledge and passion for all things digital. By working closely with the Head of Digital you will gain invaluable experience by helping to manage, improve and contribute to our global presence within the MS community.

Our digital presence is central to achieving our mission as well as providing further information, support and a sense of community to those following the OMS program.

You will take ownership of the website, social media channels and other digital products, driving growth, providing highly valuable content and nurturing our close-knit and highly engaged community.

In your role, you will work closely and collaboratively with colleagues, third party agencies and other stakeholders to ensure a comprehensive and creative approach to the digital aspects of the organisation’s activities.

Key Accountabilities

As Digital Engagement Manager, you will support and lead on the implementation of our digital and content projects.  You will be responsible for the development of all digital and content initiatives, campaigns and appeals across our digital channels. You will be able to advise and identify innovative digital solutions / marketing ideas that meet both OMS and the Community’s needs.

Detailed Responsibilities

1. Digital Projects (30%)

• Contribute to and / or lead the delivery of digital projects (including technical projects, product development and content/marketing projects), ensuring they are delivered to a high quality within agreed budgets and timescales
• Manage a project-specific digital budget and identify opportunities to make efficiencies.
• Apply the agreed project management methodology to all projects ensuring that user requirements are fully scoped and project governance is adopted

2. Digital Content / Engagement (30%)

• Develop and plan high quality, engaging content, social media, email and other digital strategies to ensure digital KPI’s are met.
• Develop and maintain content on the OMS website to ensure a positive user experience, optimizing all website content for search (SEO).
• Increase social media followers, website members, newsletter subscribers and forum users.
• Monitor for and report bugs, errors or other technical issues relating to the website, ensuring the website conforms with GDPR and other legal requirements
• Work with external stakeholders and agencies including development and design agencies.
• Work with the Data Analyst to ensure all web data is being appropriately updated on the organisation’s CRM.
• Source, collaborate with and manage volunteers to produce digital content.
• Monitor the performance of content and campaigns across all digital properties.
• Report on digital activity as required, including quarterly board reports.

3. Digital Marketing (30%)

• Be responsible for the successful delivery of digital marketing campaigns and appeals.
• Develop highly effective customer journeys.  
• Produce monthly newsletters and other email marketing as required.
• Report on digital activity as required, including quarterly board reports.
• Assist the Fundraising team with online activities including fundraising events and campaigns.

4. OMS Team responsibilities 10%

• Assist the Community Engagement Co-ordinator with digital activities relating to OMS Ambassadors and Circles.
• Provide digital training and upskilling to the OMS Team as required.
• Make a positive and valuable contribution to all OMS activities.

For further information pertaining to this role, kindly refer to the attached Job Description (JD).

VANL have an exciting opportunity for a Senior Manager - Community Solutions Programme to join our team where you will mostly be working remotely from home with the occasional visit to our offices in Airdrie. You will join us on a full time, permanent basis and in return will receive a competitive salary of £35,000 - £45,000 per annum. You will also receive a generous holiday allowance, plus benefits as well as a massive flexibility in working. You will be working remotely however moving forward we will move to a blended approach so you do not need to be located close to the office as long as you can travel in on occasions.

Community Solutions is an innovative, community led, health and social care investment and improvement programme for North Lanarkshire committed to building community capacity and individual capabilities to help people live healthier and richer lives.The programme, which was established in 2012, is a partnership between Health and Social Care North Lanarkshire (HSCNL) and the vibrant community and voluntary sector of North Lanarkshire and hosted by Voluntary Action North Lanarkshire (VANL)

As host organisation, Voluntary Action North Lanarkshire is recruiting to the role of Senior Manager, Community Solutions to manage all aspects of the Community Solutions programme and contribute to wider community and voluntary sector development across North Lanarkshire.

What you’ll be doing as our Senior Manager - Community Solutions Programme?
 
- Lead and facilitate co-production and joint delivery of the Community Solutions strategy and commissioning plans with stakeholders, including VANL’s CEO and staff, Community Solutions Governance Sub-group and funded projects, HSCNL colleagues and other stakeholders including service users and unpaid carers.

 - Ensure effective operational management of the Community Solutions Programme

- Management of the Community Solutions budget held by VANL in liaison with VANL Finance Manager and CEO and Community Solutions Governance Sub-Group

-  Management of and/or support for Community Solutions projects and activities delivered by VANL staff including children, young people’s and families work; evaluation support; smoking cessation; volunteering development

- Leading and managing Community Solutions internal and external communications, including digital communications and meetings and events.

- Explore and seek additional investment for the Community Solutions Programme through HSCNL and other sources.

- Work with stakeholders to facilitate Community Solutions and wider community and voluntary sector engagement with HSCNL and influence over HSCNL policy, plans and services.

- Support the CEO and other VANL staff to strengthen links and synergy between the Community Solutions programme and community planning.

Who are we looking for?

This exciting and dynamic role provides a fantastic opportunity for someone who can demonstrate:-

- Excellent knowledge of and commitment to the community and voluntary sector;

- Programme and project management experience;

- Exemplary communication skills across a range of stakeholders;

- Funding and financial management experience

- The drive and passion to contribute to the vision of a North Lanarkshire which is the place to live, learn, work, invest and visit.

Closing date: Monday 9th August

So, why not join us as our Senior Manager - Community Solutions Programme, click “apply” below - we want to hear from you!

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The brilliant Individual Supporters Team at Crisis plays a key role in our successful and innovative Fundraising Programme - raising in excess of £35m per year. The team is vital to the long term income growth of the organisation, recruiting new individual supporters and increasing the engagement of existing supporters through an audience - led communications programme of diverse channels and products. 

About the role
As the Individual Supporters programme has expanded over the years, so has the need for specialist digital fundraising knowledge and expertise.  As Senior Digital Individual Supporters Executive, you will: 
•  Develop, deliver and support on inspiring, innovative and cost-effective digital fundraising campaigns 
•  Support the Digital Individual Supporters Manager in the implementation of Crisis’ fundraising strategy in relation to existing and prospective supporters
•  Maximise business value from digital fundraising campaigns and products, whilst ensuring supporters receive a supreme digital experience when donating or interacting with Crisis online.
•  Manage Crisis’ relationship with its key suppliers and agencies and ensure the delivery of inspiring, original and creative work as well as monitoring the quality of all aspects of service from Crisis’ key suppliers and agencies.

About you
To be successful in this role you will have:
•  Strong experience of strategic and operational management of digital campaigns including but not limited to social media and paid search 
•  Knowledge, understanding and experience of managing digital campaigns focused on growth and direct response
•  Confidence in interpreting, understanding and presenting digital campaign performance to a wide variety of stakeholders. 
We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days 
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 
We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 8th August 2021 (at 23:59)
Interviews will be held on the week commencing 16th August.
 
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website. 

 Registered Charity Numbers: E&W1082947, SC040094

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.

As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

We’re currently looking for an experienced Senior Digital Acquisition Campaign Manager to join our brilliant Individual Giving department in the Acquisition team.

This is a fantastic opportunity to lead the planning and delivery of strategic, insight-led digital campaigns for the acquisition of valued regular donors.

The ideal candidate will have in depth knowledge and a passion for digital marketing, acquisition and fundraising. You’ll be managing seven-figure budgets across PPC, Display, Paid Social so it’s essential you have a breadth of experience and skill in these channels, along with an understanding of current best practice and latest trends in digital fundraising.

This role will involve agency management, stakeholder management and line management of a Digital Campaign Specialist. You’ll be working on cross-organisational projects alongside more focussed campaigns so you’ll need excellent interpersonal skills and be a confident communicator and negotiator with a ‘can do’ attitude.

This is an exciting, pivotal role in our fundraising team and you will have the opportunity to work across a range of exciting projects and campaigns with visibility across the organisation. You’ll be joining a passionate, committed and supportive team of fundraisers.

If this sounds like you and you’re committed to promoting a world where women and girls are valued and live free from violence, can exercise their rights to promote their own economic empowerment, safety, equality and voice, please apply. 

Interviews will be held virtually between 19th and 20th August.

ActionAid is committed to driving improvement through digital channels, tools and ways of working.  We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

Position: Digital Fundraising Manager

Working relationships: Report to Head of Development, with the Database and Donor Relations Administrator reporting directly to you

Location: Remote, home-based anywhere in the UK

Hours: 4 days a week (with possibility of going up to full-time)

Preferred starting date: 15 September 2021

Salary: £30,000 negotiable

Contract: 12-month FTC (with possibility of extension)

Closing Date: Applications will be reviewed on a rolling basis and the position will be filled as soon as a suitable candidate is found

Save the Elephants (STE) is a UK registered charity, based in Kenya. STE’s mission is to secure a future for elephants; sustaining the beauty and ecological integrity of the places they live, promoting man’s delight in their intelligence and the diversity of their world, and developing a tolerant relationship between the two. 

We are looking for a driven, creative and resourceful digital fundraising superstar to join our small but impactful fundraising team. 

In this role, you'll be responsible for managing our fundraising campaigns and supporter engagement journey through various digital channels for individual and monthly giving. This will encompass email appeals, social media campaigns, supporter acquisition and retention through fundraising content across all digital platforms. 

To be successful in this role you must be highly skilled in running digital campaigns across various platforms (including Campaign Monitor, Facebook and Instagram) with in-depth knowledge of CRMs as well as experience in fundraising copywriting.

Whilst you will be based in the UK, and report to our UK based Head of Development, we will bring you out to Kenya for a month so you can visit the field research camps and meet the team in person, as soon as travel opens up!

JOB DESCRIPTION

SPECIFIC RESPONSIBILITIES

APPEALS

• Manage digital fundraising campaigns from planning to execution to reporting, including the end of year appeal and any social media campaigns
• Use Campaign Monitor to create and develop donor stewardship journeys

CRM MANAGEMENT

• Maintain data integrity of the CRM and oversee reporting and list segmentation 
• Manage and mentor the Database and Donor Relations Administrator 
• Track and analyse digital metrics to measure success, evaluate and report on digital fundraising activity 

DONOR COMMUNICATIONS

• Create donor-centric copy for all public donor communications including appeals and donor impact reports
• Work with the communications team to maximise the impact of social media and other digital communications platforms
• Be the content lead for fundraising pages on the Save the Elephants website, responsible for creating and/or editing and updating content 

OTHER

• Work with the Head of Development on the fundraising strategy to ensure budgets are met
• Ensure all audiences are able to find and access information easily, donate simply and continue to improve content and user journeys through innovation and testing
• Manage and develop paid digital media fundraising activities
• Proactively maintain knowledge of digital fundraising practices, trends and innovations in the sector
• Maintain good working knowledge of principle issues in elephant conservation and the organisation’s programmes in order to be able to represent them.

SKILLS & EXPERIENCE 

• Bachelor’s degree with a minimum three years of experience in running fundraising campaigns
• Solid understanding of digital fundraising and direct marketing, as well as donor journeys 
• Proven ability in delivering creative and inspiring digital fundraising campaigns to successfully meet fundraising targets

• Experience using digital fundraising channels & tools such as Campaign Monitor, Salesforce, Microsoft 365, Google Analytics, Google Ads, SEO and social media platforms to increase income 
• Excellent communication skills with experience in donor-centric copywriting 
• Excellent time management skills and attention to detail, with an understanding of processes and protocols to protect data and uphold GDPR
• Strong interpersonal skills and the ability to work in a de-centralised team with people from various cultures and backgrounds 
• Commitment to wildlife and the environment

Senior Membership and CRM Specialist

Remote/National Office
Location: Remote / Field Based
Salary: £38,000 Per Annum

We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment. We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What we’re looking for:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges. To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

What you will do:

The Senior Membership and CRM Specialist will drive forward YHA’s membership, insight and CRM marketing strategies to contribute to our growth and the delivery of our 10-year strategy.

YHA has a large and diverse customer base, including individuals, families, independent groups, schools, commercial companies and partner organisations. Our email marketing programmes are sector leading. Customer data analysis ensures our decision making, segmentation and targeting is insight-led. And we have ambitious plans for growth and innovation. In this role you will take responsibility for these areas, overseeing both strategic developments and tactical delivery.

We’re looking for a highly analytical, customer focused CRM and engagement specialist experienced in managing integrated and automated CRM marketing within a large customer base. The role provides a great opportunity to shape our membership strategy, bring data-driven insight into our supporter and customer marketing activities, and embed CRM principles and best practice into YHA’s engagement activities. All of which will encourage people to stay, join, give and volunteer with YHA.

The Senior Membership and CRM Specialist will

• Develop our membership strategy, delivering growth in volume and engagement, lead the development of end-to-end membership processes, manage partner relationships, and integrate membership and giving programmes
• Lead and optimise CRM marketing initiatives, owning customer journey planning to maximise conversion, retention, loyalty, brand engagement and reactivation strategies across B2C and B2B markets
• Embed data-driven analysis and automation techniques into our engagement strategy, taking our customers and supporters on a seamless, integrated communications journey.
• Work closely with marketing, communications, digital, sales and fundraising colleagues to inform segmentation and targeting opportunities across multiple channels, driving engagement and income.
• Manage our customer and supporter insight programme, providing the business with actionable insight to inform marketing and business decision making, including campaign evaluation, guest satisfaction and market development
• Champion customer data quality, CRM and membership across the business.

Ideally you will have experience in:

• CRM strategy and campaign management.
• Managing a large income-based membership programme with a track record of positive results.
• Using sophisticated CRM and email systems to automate customer engagement and developing automated, personalised contact strategies.
• Customer journey and lifecycle mapping, tailoring plans to different customer segments, stages and behaviours.
• Customer lifetime value and RFV analysis to drive future growth
• Analysing and interpreting complex data from multiple sources, presenting it clearly to inform decision making.
• Innovation in CRM marketing and instilling CRM best practice across multiple departments.
  Team leadership, with strong planning and financial management skills.

And you will:

• Be able to work at both strategic and tactical levels.
• Have strong relationship-building, collaboration and influencing skills
• Act proactively and be solution focused to deliver exceptional results under time constraints.
• Be confident in engaging staff at all levels.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Expiry date: 16:28, 24 August 2021

Reference: JUL20212767

Are you an experienced digital project manager looking for an opportunity to work on a diverse range of exciting digital projects?

Position: Digital Project Manager
Type: Full-time (35 hours per week), permanent
Location: MS National Office, N4 with flexibility to work some days of the week from home (role is currently home-based up to August 2021)
Salary: £40,002 - £41,819 plus excellent benefits
Salary Band: Band G, Level 1
Department: Digital and Content

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

We’re looking for a confident, skilled and personable digital project manager to help us deliver our ambitious roadmap of digital projects.

You will lead on the production of creative digital, UX, campaign and content based projects. This will include everything from leading on the digital and content element of major campaigns and appeals, through to developing new digital and content based tools to help people live well with MS.

Working alongside our combined digital and content team, you will love having the opportunity to work with creatives to deliver new tools, technologies, campaigns and appeals that can have a real impact for people living with MS.

You will be super organised, and used to working with gantt charts, risk registers and documented plans to manage projects effectively. As a real people person, you will love coordinating the wider team to resource projects to schedule, and with stakeholders from across the organisation to capture requirements and report on progress.

You will be joining us at an exciting stage of our digital programme as we shape the way we manage projects and embark on an ambitious roadmap of work. This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.

As part of this exciting transformation, we’ll be moving from our current National Centre based in Cricklewood, London to Finsbury Park, London later this year. We’re expecting to be moving into our new office from August 2021.

Closing date: 9am on Monday 9 August 2021

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We’re a Disability Confident Employer. We’re committed to promoting equality and diversity.

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

No agencies please.

LOCATION: Home-based, with occasional visits to HQ

Overcoming MS (OMS) is the wor­­­ld's leading multiple sclerosis healthy lifestyle charity.

We share the evidence behind the OMS program focussing on the everyday practical things that people can do to improve their health and quality of life. This includes following a plant-based diet, supplementing with vitamin D, exercising and using stress management techniques articulated in the OMS program.

We aim to inform, support and empower everyone affected by MS to lead a full and healthy life. We provide information, including webinars and OMS podcast. Our OMS Circles are a supportive worldwide volunteer group network. We campaign and fund open access to research into how lifestyle influences MS.

MS is a complex neurological condition that currently has no cure. It is estimated that some 2.8 million people are living with MS around the globe, with the disease more common in the ‘Western world’. It affects people in the prime of their lives, aged between 20-40 years old, and affects three times as many women as men. In the UK alone, there are around 130,000 people living with MS, and a further 6,700 diagnosed each year.

OMS has entered an exciting new chapter in the charity’s evolution having launched a new strategy ‘Find Realistic Hope and a Full Life, Find OMS’ .We want to become even more visible, accessible, energetic, vocal, collaborative and impactful. The new Head of Digital will join us at a pivotal moment in our organisation’s journey, as we seek to embed our new digital programmes, begin to capitalise on opportunities to scale and expand our work across the globe.

Purpose

This is an excellent opportunity for someone to take the next step in their professional career.  As our brand-new Head of Digital you will lead Overcoming MS’ digital agenda, providing a strategic steer and an operational oversight of our digital projects portfolio, our digital content and engagement activity and plan for new projects in line with the OMS community needs and the fundraising strategy.

You will provide strategic direction for and manage a small and dynamic Digital team and will work with the OMS Senior Leadership Team to ensure we achieve demonstrable impact in the digital space and across our digital, content and data related projects that underpin our organisational strategy.

You will be a talented digital leader who is deeply committed to making the most of digital technologies so they can best meet the needs of people and communities. You will be a digitally innovative and creative individual, who thrives in a fast moving and dynamic workplace. You have an ability to come up with, try, test and implement new digital ideas and tools.

One of the top priorities initially will be the completion of our data and CRM (MS Dynamics) related programme of work. The ability to work with 3rd party suppliers will also be key in the day-to-day aspect of the Head of Digital role.

Key accountabilities

As Head of Digital, you will enable and support the implementation of our data, digital and content projects, and ensure that our focus on digital developments help deliver our overarching strategic plan.

You will work with your team and the OMS leadership colleagues to ensure that we have adequate resources allocated to large and small projects and can reassign as timelines shift, prioritising where necessary. Working with the digital and data team you will ensure progress and process is transparent to stakeholders throughout the lifespan of the projects.

Detailed responsibilities

1. Data (35%)

• Enable the completion of MS Dynamics implementation making sure the wider OMS team is upskilled to make the best use of the system.
• Oversee the implementation of our data management roadmap, making sure our processes for data capture in key business areas are optimised.
• Oversee data analysis function and its ongoing development so that OMS grows into a data-driven charity.
• Oversee the relationship with our external supplier(s).

1. Digital development, content and marketing (45%)

• Lead the digital engagement team to ensure the OMS digital development programme is prioritised, agreed projects delivered effectively and efficiently.
• Work collaboratively with colleagues and our external digital suppliers to accurately scope future digital solutions, researching best answers, platforms, tools and technology to meet the organisation’s objectives through community engagement and user testing.
• Ensure the digital engagement strategy is effective and responsive to the evolving needs of the OMS community, drawing in volunteer and specialist contributor input to content production, campaigns and appeals.
• Ensure our content strategy makes the best use of all appropriate channels to reach our priority audiences, and results in high quality customer journeys.
• Oversee the development of appropriate documentation that underpins successful, well-scoped and estimated projects with measurable success criteria and user requirements fully scoped.
• Ensure all digital projects are implemented to our agreed project management process that ensures we consistently deliver projects which are of a high-quality and within agreed budgets and timelines.
• Oversee the work of our digital suppliers making sure the relationship is positive, productive and collaborative.

1. Strategy and leadership (20%)

• You will be a member of the OMS Leadership Team, comprised of the CEO, Head of Programmes, Head of Fundraising and our US-based special projects lead, contributing to strategic planning and delivery.
• You will oversee all digital risk across our infrastructure including data and cyber security.
• You will contribute to annual business planning and budgeting exercises making sure our resource planning is effective.
• You will keep abreast of digital technology trends and developments, bringing back helpful intelligence to the team and identifying new opportunities.

For further details pertaining to this role, please review the attached Job Description.

Overview:

• Responsible for delivering high-quality content, impactful advocacy messaging and excellent user experience across our communications output. Accountable for digital channel management and analytics, and publication and video delivery.

Reporting to: The Director of Communications

Main Duties and Responsibilities

Digital communications

• Oversee the development of reach and engagement for The Elders’ website, social media channels and email subscriber database
• Devise and deliver digital communications plans that meet our advocacy objectives and manage the communications calendar for our digital output
• Manage The Elders’ website, ensuring high-quality content, user experience and SEO

• Create proactive and reactive image-based and text-based content for our social media channels
• Produce excellent digital sub-copy, ensuring our digital content is accurate and engaging
• Source and edit photography and video for our digital channels and maintain the online database archive
• Manage and report on our web and social media analytics
• Manage and maximise the use of paid-social media for our brand and advocacy objectives
• Stay ahead of technical and social media trends and apply them appropriately.

Brand management

• Manage our design guidelines and assets
• Ensure The Elders’ brand is correctly and consistently reflected across all our owned-channels
• Advise and oversee third-party use of our brand assets including our logo, stylesheets and Elders’ imagery.

Account management

• Manage the relationships with our website, social media and digital content providers.
• Project manage the third-party design of our publications when required

General/internal

• Report online activity within the team and to the wider organisation
• Raise awareness and appreciation of the value of digital engagement within the wider Elders’ team and organisation
• Undertake special projects or other tasks as requested by the Director of Communications.

Person specification

• Must have eligibility to work in the UK.
• At least four years’ experience of digital communications, insight analysis and project management
• An extensive working knowledge of CMS and web analytics tools
• An extensive working knowledge of social media tools and tactics
• An extensive working knowledge of SEO and paid-social media
• A working knowledge of brand design and development, with experience of project managing both print and online publications
• An understanding of html and web development
• A strong commitment to the mission and values of The Elders and an active interest in world affairs and human rights.
• Demonstrate ability to work in a multicultural, multi-ethnic environment, often across multiple time zones
• Ability to multi-task and set priorities, and to work under pressure.
• Excellent written and spoken English, other languages highly desirable.

We believe everyone should have the skills to save a life. If you are great at developing relationships and want to use those skills to sell our digital resuscitation training programmes to a wide variety of public and private sector organisations, we’d love to hear from you.

Right now, we have an exciting opportunity to engage companies in e-Lifesaver, the first in a series of new subscription e-learning products that take our learning products outside of our traditional NHS customer base.

We have some other exciting learning products in the pipeline too, so this really is a role with significant opportunities for growth.

We’re looking for someone who is confident responding to incoming enquiries from prospects via email and calls, who will keep up to date client engagement records on our Customer Relationship Management Database and who can host demos and webinars as part of the sales/client engagement process. You’ll also have an eye for customer case studies that we can use to demonstrate the value of our training products to organisations.

Where this role sits

The Digital Account Executive will be situated within the Business Operations team and will report to the Director of Business Operations. The role will be work closely with other functions of the Business Operations team such as Technical delivery, Finance, and the Engagement and Influencing and Clinical Service Development teams.

About Resuscitation Council UK

Resuscitation Council UK is saving lives by developing guidelines, influencing policy, delivering courses and supporting cutting-edge research. Through education, training, and research, we’re working towards the day when everyone in the country has the skills, they need to save a life. We are the UK experts in clinical guidelines, standards, and education for resuscitation practice for those working in healthcare and in the public space.

We always seek to balance business needs with a flexible approach to working styles and preferences. We have a strong commitment to inclusion and diversity and will provide reasonable adjustments internally and support Access to Work applications if you require this.

Work can be undertaken at home or in the office (Tavistock House, London), at the successful applicant's choice. Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required. If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process.

For an informal and confidential discussion about the role, please contact Paul White, Director of Business Operations.

How to apply

To apply for this exciting opportunity, please submit:

• A comprehensive CV, specifying significant achievements in your career to date.
• A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation.
• A completed diversity monitoring form.

We welcome and will accept applications using an alternative process (such as video or audio applications). Please contact Suzanne Horner to discuss this prior to submitting your application.

Applications should be submitted by 5pm Sunday 15 August.

How we will shortlist

During the shortlisting process, those shortlisting applications will not have access to your name, age, date of birth, address or highest level of educational attainment.

The interview process

The interview process is likely to be carried out virtually using digital technology due to COVID-19.

Interviews for this role are likely to take place during the weeks commencing 6 and 13 September 2021.

There may be a second stage interview.

If you need any assistance with the application process, adaptations of modifications for interview, please let us know. Please contact Suzanne Horner to discuss your requirements.

Senior Communications and Engagement Officer

Location: London, EC4A (currently remote working)

Accountable to: Senior Director, Social Sector Engagement

Contract and salary: Full-time, permanent, open to flexible working and

job-share options. £34,000 - £39,000 (depending on experience)

Overall Purpose of the Role

Big Society Capital has an important role to play in building understanding of social investment in the UK. We are looking for a creative new Senior Communications and Engagement Officer with a passion for creating a positive social impact to join our collaborative, dynamic team. You will play a key role in our social sector engagement campaigns and events across Big Society Capital and our collaborative project, Good Finance.

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.

As Social Sector Engagement and Communications Officer you will be responsible for:

Communications (15%)

• Supporting the Senior Director, Social Sector Engagement to ascertain the most appropriate channels and content to deliver impact through our engagement work

• Building value and impact of social sector engagement and positioning both internally and externally

• Shaping and managing content for relevant parts of the Big Society Capital website and associated micro-sites

• Supporting the evaluation and maintenance of the Social Sector Engagement content strategy

• Managing the social sector input to Big Society Capital’s social media channels (LinkedIn, Twitter, etc) and campaign newsletters

• Developing creative approaches to engage with varying audiences from across the social sector

Campaigns and Programmes (30%)

• Leading on the Addressing Imbalance programme and managing partnerships

• Coming up with ideas and identifying new opportunities and subject focus for existing and future campaigns

• Coordinating and delivering communications support for targeted engagement campaigns through different media channels

• Building constructive relationships with key partners to reach a wider audience and maximise impact including through campaign-related events

• Leading legacy work and maintenance of our campaign Resources

Events (30%)

• Managing event organisation of regional, monthly network events supported by Big Society Capital: Let’s Talk Good Finance

• Managing and co-ordinating events with sector partners

• Developing content to support events including videos, social media content and podcasts

• Co-ordinating communications support for social sector facing events supported by or attended by Big Society Capital

• Facilitating social sector speaking opportunities for social sector team

• Developing core resources for events, campaigns and 1:1 meetings with stakeholders

Engagement Stakeholder Management (10%)

• Building relationships with marketing and communications colleagues in other organisations across the financial and social sector

• Managing relationships with a range of campaign and events partners; including infrastructure organisations like NAVCA, Vonne and Social Enterprise UK (SEUK)

• Instructing, managing and working with external agencies when required (e.g. video resources, webinars, events)

Internal Relationships (10%)

• Working closely with other team members to ensure effective delivery of Good Finance and social sector communications objectives

• Working closely with other Big Society Capital marketing and communications team members to ensure effective delivery of Good Finance and social sector communications objectives within the wider organisational strategy

• Being supportive of delivery and development plans for our wider social sector engagement work in order to maximise reach and impact

• Attending internal stakeholder meetings and contributing to Big Society Capital wider team initiatives

Reporting (5%)

• Evidencing impact through KPI reporting, using qualitative and quantitative data across social sector engagement to better inform our work

Compliance

• Reviewing financial promotions and ensuring compliance with regulations

Person Profile

Essential Experience

• Strong and relevant communications experience and a familiarity with common social media tools and website CMS tools

• Desire to develop knowledge of user centred design principles

• Keen interest in and understanding of public policy andcurrent affairs and how their implications on the social sector

• Experience of working across the social sector or finance sector

• Events Management experience

Desirable Experience

• Experience and comptency in video/sound editing and with in design packages including InDesign, Canva and Photoshop

• Experience and competency of user X design

Skills, abilities and attributes

• A self-motivated ideas person, willing to take initiative and work independently

• Enthusiastic about developing solutions and making recommendations

• Creative flair and a keen eye for design and attention to detail

• An engaging writer with an ability to tell a story and bring ideas to life

• Strong ability to work well under pressure and adapt to change

• Natural at building relationships and an ability to work collaboratively with internal and external stakeholders

• Collegial, team player with a supportive approach and desire to be part of a close-knit team

• Passionate about supporting positive social impact in the UK through investment

• An appetite for continual learning and development of skills and expertise

• Ability to travel and commit to outreach activity across the UK

Applications

• Please apply through BeApplied by midday on Thursday 12 August 2021

• Applied is a platform designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.

All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing.

As a Disability Confident employer, we guarantee interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your BeApplied application whether this applies to you. If you have a disability and require any support through the recruitment process, please get in touch with Ruth Davidson (HR Manager).