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Flexible within England & Wales
Department: Customer Journey
Interview date: 13 December 2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the
confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the
role as set out in role profiles.
At this time of national crisis, your skills are needed more than ever. Citizens Advice are looking for a senior user researcher to join our mission and help the most vulnerable.
In these unprecedented times, Citizens Advice are at the frontline of helping people to face the challenges presented by the coronavirus pandemic. Our digital services are seeing record-breaking demand, with 2.2 million people seeking advice from our website. Our teams are working hard to provide the best advice for people in difficult situations. We’re responding rapidly to people’s changing needs, and helping those who need us most.
Citizens Advice is focused on delivering better services using the best technology and design, all informed by people’s needs. Our team’s mission is to understand people’s problems and provide accessible support to meet their needs through multi-channel products and services.
We’re looking for an experienced Senior User Researcher to lead our user research strategy and activities across our advice content. You’ll spend your time working with our project teams to deliver new advice content for the public and our advisers, as well as championing user centred design.
You will be passionate about helping organisations to understand and design for user needs, and working with content designers, content strategists and subject matter experts to use research insights and ensure user needs are met.
As a senior user researcher at Citizens Advice, you’ll be passionate about using data and research to help your team design products and services that work across multiple channels, devices, browsers and platforms. You’ll be an active member of the user research team, contributing to high-quality research, managing and mentoring more junior researchers, sharing your skills and learning from others.
You’re comfortable leading user research strategies in a complex environment using a range of qualitative and quantitative methodologies.
We're looking for someone passionate about using research to understand complex problems and ensure we design services that meet the needs of the most vulnerable. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.
To apply, please submit your CV and cover letter outlining how you meet the essential criteria described in the person specification. If you have a portfolio or examples of work, please include links to them as well.
Here are four ways you can find out more about us and our work:
- Beyond the job pack: 4 staff describe what it’s like to work at Citizens Advice, by Gemma Byrne
- How we’re making our services more effective, user centred and easier to use by Rebecca Kemp, Director of Customer Journey
- What we’ve learned about the detail our advisers need, by Richard Williams, Senior User Researcher
- A beginner’s guide to speech to text software by Jamie Gibson, Senior User Researcher
Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date
12 months fixed-term maternity cover from February 2022
The role
Breast Cancer Now has an impressive track record in corporate partnerships - the charity manages some of the biggest retail partnerships in the sector, such as our award-winning £4m+ partnership with Asda Tickled Pink and long term, shared purpose partnerships with household names such as M&S, Ann Summers, Cath Kidston, River Island and ghd.
Our partners play an incredible role in tackling breast cancer – from raising awareness of the signs, symptoms and risk factors of breast cancer; awareness of our specialist support services, through to raising funds, so that we can provide support for today, and hope for the future. We make sure that people affected by breast cancer are at the heart of our partnerships – from fronting our commercial international campaigns, to feeding into our partner’s products, training and services, so that they are better placed to support women, and those living with breast cancer.
By joining the team, you will get to work with a collaborative, passionate, ambitious team of award-winning fundraisers. You will have the pleasure of working for a team and charity in growth, that is making a real difference to the lives of men and women across the UK.
You will sit within our Corporate Engagement team, led by an experienced, supportive Head of Corporate Engagement, a Corporate Engagement Manager and supported by a Corporate Partnerships Executive.
This role will take the lead in designing and securing the next wave of shared purpose, long-term, high profile and high value (6 figure+) partnerships. You will take ownership of the charities flagship sectors: Fashion, Beauty and Pharmaceuticals. You will research and identify top prospects, and proactively approach and build relationships with Director level contacts of key companies.
About you
We are looking for someone to help us reach our ambitious targets, with experience in corporate fundraising and a proven track record of securing significant six figure+ partnerships.
You are an ambitious, proactive, well organised and commercially driven corporate fundraiser who can work effectively with multiple teams both internally and externally.
You will demonstrate experience of securing a variety of partnerships, including Charity of the Year, strategic, sponsorship or CRM - by establishing strong working relationships with all stakeholders.
Dedicated, results-driven and motivated in your approach, you will be a great relationship builder with excellent public speaking and presentation skills. You will be highly organised with an ability to monitor and prioritise potential opportunities in a fast-paced environment. A natural empathy for women and their families affected by breast cancer is also essential. We are also looking for someone confident, with excellent inter-personal skills, who enjoys working with others.
About us
We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.
We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.
We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.
Although the role is office based, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. Should you have any queries with regards to this please contact us in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date: Sunday 5 December 2021 at 11:30pm
Interview date: Week commencing 6 December 2021
We’re looking for a highly strategic and driven Head of Media and Communications to lead Friends of the Earth’s messaging and media work. We are looking for candidates across England, Wales and Northern Ireland and this role will be based in our offices or at home, visiting London a few times a year if not based in the London office.
The role:
We’re looking for a highly strategic Head of Media and Communications to lead Friends of the Earth’s messaging and media work. You will lead on developing organisational narrative and messaging and work closely with others to create an annual communications plan, identifying and sequencing priority organisational messages and moments. You will lead Friends of the Earth’s media strategy, helping to achieve campaign impact, brand and fundraising objectives through influential media work and partnerships. You will lead on crisis communications and provide media and communications advice to the organisation’s senior leadership.
Key Skills and Attributes:
You are an experienced strategic communications leader, inspiring your team to deliver powerful messaging and media coverage to influence campaign targets and audiences, and build the organisation’s profile and fundraising. You have an acute news sense and writing skills, with sound judgement under pressure and a creative approach. You’re used to navigating complex organisations, you love working with others to create truly integrated plans and have excellent influencing skills. You thrive working in a busy and quick response environment.
The team:
The Media and Communications team at Friends of the Earth is key to the delivery of our campaigning goals, working for a fairer, greener planet for all. We work across campaigning, fundraising and engagement projects, creating compelling messaging to excite our audiences and inspiring journalists, commentators and media partners to raise awareness of our cause, our work and amplify our calls. We also ensure that our network of local activists are supported to do media work in their local area
Closing Date: 6th January 2022
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture.
We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement, including people from black, Asian and minority ethnic backgrounds and disabled people and other marginalised or oppressed communities
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
Friends of the Earth are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.... Read more
The client requests no contact from agencies or media sales.
The Opportunity
We are excited to be recruiting a Communities and Special Projects Officer to join our Communities team. You’ll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026.
As part of our new strategy, we want to better connect with, listen to and mobilise the communities we work with. This role will play an integral part in building our parent, alumni and PhD communities, You will help to scale our ground-breaking Parent Power projects, supporting with the development of local communities and creation of a national parent network. You will listen to and work with our programme alumni to improve The Brilliant Club’s activity by leading on the operational delivery of our Experience Experts Panel. Our PhD community already includes thousands of tutors, and you will harness their power by working closely with the Head of Communities to develop our PhD Changemakers scheme. You will also work with our Student Success and Academic Development team to support the delivery of access and student success projects which sit outside the charity’s core programmes - TSP, BTP and RIS.
The Brilliant Club exists to increase the number of pupils from underrepresented backgrounds progressing to highly selective universities. We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees from any background can thrive. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME), Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low income families. These groups are currently underrepresented at The Brilliant Club and we are committed to increasing representation and diversity at the charity.
Person Specification
Time and Resource Management
- Excellent organisational skills, with an ability to prioritise and manage time effectively
- Ability to be flexible and adapt to changing priorities
- Ability to identify opportunities to save time/resources
- Manages projects, with appropriate levels of time and resource input
External Stakeholder Knowledge and Management
• Confidence handling enquiries from external stakeholders and adapting approach to meet different needs
• Actively shares useful information about stakeholders with internal colleagues at all levels
Communication
- Excellent written and verbal communication
- Confidence presenting and delivering teaching to a range of audiences including school-aged children and adults
Initiative and Problem Solving
- Proactivity in seeking to enhance processes and identifying emerging risks
- Ability to spot inefficiencies in systems and suggest or implement improvements
- Responds quickly to solve problems, seeking input from relevant internal stakeholders
Developing Self and Others
- Self-reflective and committed to own professional development
- Committed to the development of others
Role Specific Knowledge and Skills
- Essential – Capable of adapting quickly to new systems and interfaces
- Essential – Able to take a relational approach when working with others
- Desirable – Knowledge of community organising tools, including relational 1-1s and storytelling
- Desirable - Confident in using digital systems for delivery.
Role specific Experience and Qualifications
- Essential – Qualified teacher (QTS or above) or academic research experience (PhD or above) or substantial experience of delivering a university access or community programme
- Desirable – Two year’s professional experience
- Desirable – One year’s experience of managing education programmes incl. design and delivery
- Desirable – Demonstrable experience in university access
The client requests no contact from agencies or media sales.