Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 2 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.

This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.

Main tasks of role:

• Act as the first point of contact for the resolution of complex queries and complaints.
• Assist in managing the day to day work of the Supporter Care team, including managing turnaround times.
• Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
• Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
• Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
• Compile routine reports including all feedback received by the charity.
• Assist the Supporter Care Manager with monitoring performance of external suppliers.

What we are looking for:

• GCSE in Maths and English, or equivalent
• Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
• Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
• Experience of handling complaints and queries.
• Excellent written and spoken communication skills with an exceptional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 12th February 2020 with interviews to be held on the 20th February 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

Based in the UK HQ in London, the post holder will be a technical lead on Safeguarding and children’s Safety, delivering high quality, accessible and reliable support, guidance and capacity to emergency/humanitarian response teams, country offices and headquarters, in order to challenge and encourage engagement, as we further develop our Safeguarding programme, procedures and education plans.

 About the Role:

The post holder will oversee and manage the Safeguarding framework and tools, in order to strengthen the capabilities and knowledge of all our stakeholders, ensuring we safeguard the children and vulnerable adults we serve.

The Key Accountabilities are as follows:

1. Establish and develop Regional and Country child safeguarding networks to support local implementation.
2. Coach and support where needed Country Focal Points and Investigation Officers to improve Child and vulnerable adult Safeguarding practice. Share learning from these experiences across the organisation. 
3. Support colleagues in Regional Programme Teams/Country Programmes to undertake risk assessments and solutions to mitigate risks
4. Ensure all incidents are appropriately documented, reported and considered. 
5. Design and deliver a suite of mandatory core training workshops as part of the continuous learning and development of employees. Deliver on-going refresher training and senior representation induction as appropriate, members of the HR function.
6. Support effective auditing and certification of the Country’s safeguarding systems and provide guidance to the countries on action plans. Oversee follow-up action in order to ensure maximum levels of compliance and competence.

About You:

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.

To be successful in this role you will have:

• Experience of child protection/child safeguarding practice within developing countries
• Experience of working with children in international development and humanitarian settings
• Proven experience of conducting investigations in an INGO or international context
• Proven experience designing, facilitating and evaluating Safety and Safeguarding training in different cultural and organisational contexts
• Knowledge of gender, inclusion and conflict-sensitive programming
• Extensive experience of planning and undertaking training programmes/workshops in child protection/safeguarding at a range of levels
• Knowledge and experience of Incident investigation and how to improve policy and practice in the light of findings.

Why you should apply:

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for an ambitious Safeguarding professional to be able to lead on, build and develop internal Safeguarding framework and tools allowing us to demonstrate accountability internally and externally.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us. 

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Do you want to play a key role in an organisation which stands up for children? Join us as a Marketing Executive and play a crucial part in supporting the delivery of high quality supporter-centric marketing to raise support for Save the Children. and ensure our marketing is engaging, accurate and inspires our supporters.

In our Marketing, Fundraising and Communications department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don’t rest until the work is done.

As a Marketing Executive you will support the Marketing Managers to deliver great multi-channel campaigns, with a focus on audience, driving ambitious brand awareness, supporter action, income and loyalty targets. You will maintain accurate records of campaign activity, developing and running regular reports. Working across a range of engagement opportunities and propositions, you will aim to deepen supporter engagement and drive long term value. In addition, you will:

• Deliver key marketing materials as part of an overall campaign plan, across a range of marketing including email, display, paid social, direct mail, TV, radio and out of home
• Liaise with external suppliers to implement robust systems and customer care services to ensure smooth campaign delivery and optimum supporter experience
• Ensure customer supporter insight and data analysis play a pivotal role in our marketing.

To be successful you will be a team player with excellent interpersonal and influencing skills, and the ability to prioritise a varied workload.  You will need experience in the delivery of marketing across at least two media types (e.g. Paid social, Display, PPC, TV, VOD, Press, Radio, Direct Mail), as well as of working with external partners such as media and creative agencies. Additionally, you will have:

• Project management experience with a proven ability to plan and manage activity that delivers complex projects on time and to budget
• Experience of designing and delivering customer experiences either online or in person
• A passionate commitment to the cause and ability to convey this enthusiasm in an impassioned and clear way
• Willingness to carry out duties outside office hours.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

To apply please visit our website.

Closing date: 9th February 2020

York St John Students’ Union is a charity that serves over 7000 students, ensuring that they get the best from their student experience. Located at the heart of campus, the Union is the hub of student life at York St John University.

YSJSU are looking for a full-time Senior Marketing and Communications Coordinator to oversee all student focused and external communications, lead on the YSJSU brand development, market research and grow our partner portfolio.

We are looking for an experienced marketeer, who may also have experience of working in a higher education, charitable or political environment to take the lead on marketing and communications for YSJSU.

Initially 6 month contract, 14 hours per week.

The post holder will work with the Head of Marketing & Outreach to promote the charity’s mission and its services primarily by managing City Gateway’s digital marketing and social media activity and campaigns.

This is the ideal role for an entrepreneurial self-starter with digital and social marketing experience who is keen to make their mark on an evolving charity with a fantastic mission. This is a key role working within a busy marketing department. You must be a dynamic, strategic thinker with the ability to drive projects forward and apply an evidence-based marketing approach.

Digital Marketing

• Update City Gateway’s website and manage the back end processes and data downloads.

• Lead search engine management activity including SEO and PPC campaigns via management of a digital agency.

• Review Google Analytics regularly and make recommendations to optimise the user journey and experience.

• Keep abreast of the latest digital marketing trends and techniques, liaising with similar charities and other organisations to employ best practice.

Strategy

• Evolve and develop City Gateway’s social media strategy to increase visibility and engagement with City Gateway’s audiences managing content creation and building our social media communities.

• Assist the Head of Marketing to implement the Marketing Strategy and subsequent annual plans, taking ownership of digital and media output and promotional activity.

• Understand City Gateway’s delivery model and all the options available to service users.

Brand

• Be a brand guardian for the Charity, ensuring best practice and consistency throughout our public profile while also building brand presence and recognition.

Campaigns

• Develop and implement innovative and measurable digital marketing and social media acquisition campaigns to support the work of outreach to recruit students to City Gateway programmes.

• Develop end-to-end understanding of the recruitment cycle and coordinate marketing initiatives internally to ensure adequate retention through the engagement and onboarding period.

Reporting

• Produce regular KPIs on the effectiveness of marketing activity including social media and website activity and take optimisation action as required.

• Complete evaluations of projects and make recommendations for future campaigns.

Other

• Manage relationships with digital, print and creative agencies to the agreed performance criteria.

• Deputise for the Head of Marketing as needed. 

Safer Recruitment

City Gateway is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment. Employment is subject to an enhanced Disclosure Barring Service (DBS) check in line with City Gateway’s DBS & Risk Assessment Policy and past employment checks.

Equality and Diversity

City Gateway is committed to equality and valuing diversity. We welcome enquiries from everyone and value diversity in our workforce.

Senior Learning Coordinator
Hours: Full time, 35hrs/week, Monday to Friday
Based: London, Birmingham, Salford, Cardiff, Edinburgh or Belfast
Salary: £32,000 - £34,000 per annum

Into Film is an education charity that puts film at the heart of children and young people’s educational, cultural and personal development. We are proud to say that over half of UK schools engage with our exciting programme of film clubs, cinema screenings, resources and training.

A new opportunity for a Senior Learning Coordinator has opened up at Into film in our Learning Team, reporting to the Training Manager, the postholder will be responsible for devising, commissioning and delivering high-quality film-focused online training, face-to-face courses for teachers and resources for use predominantly in school classroom settings and Into Film clubs and will have line management responsibility for the Learning Officer within the team.

The successful candidate will have UK teaching experience with the ability to train and support peers together with experience of planning, writing, overseeing and facilitating/moderating written online course content from inception to publication and will be able to demonstrate experience in learning management systems and online learning.  Significant experience of relationship building with will stakeholders, proven research, presentation and persuasive communication skills together with experience of working with and/or a good understanding of initial teacher training with demonstrative experience of engaging with these or similar partner organisations is also a requirement for the role.

The closing date for applications is midday, 7th February, with interviews anticipated to be held on 13th & 14th February.

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website where you can complete your application for this position. 

Please note that we will only consider application forms uploaded at the 'Apply for this opening' link on our site - CVs or email applications will not be considered. 

The successful applicant will need to undertake and maintain enhanced DBS clearance, which will be arranged by Into Film.

No agencies please.

My client is looking for a looking for a passionate, self-motivated Marketing Executive to plan and oversee the delivery a number of highly targeted, innovative multi-channel marketing campaigns that help them let their new build developments.

Key Accountabilities:

• Plan and implement marketing and digital marketing campaigns as required for developments that support rental targets.
• Take ownership of all marketing (online and offline) for developments.
• Work with the Communications Team and external agencies to provide information for press releases and PR opportunities.
• Coordinate the production of high quality marketing communications, publications and marketing collateral that adhere to the corporate brand guidelines.
• Ensure that budgets are adhered to.
• Feedback to the Marketing Manager and the operational teams if improvements are identified in relation properties and improving customer satisfaction.
• Collaborate with colleagues in the Communications, Development & New Business and other Marketing teams
• Support the Digital Coordinator to oversee all digital platforms including the website, lettings portals and all aspects of social media.
• Responsible for procuring, ordering and delivering of show flat and tenancy furniture packages.
• Contribute to committee and board meeting reports and present strategies and updates to senior management teams.
• Monitor and report on marketing activities and advertisements and outline ways to improve
• Work with the lettings and operational teams to develop case studies and promote positive feedback.
• Review and monitor external advertising and share market research with the team.

Essential knowledge, experience & skills:

• Good understanding and experience of working in the private rented sector
• Recent experience of working in a sales and customer service environment
• Good understanding of the relevant legislation, statutory and regulatory requirements related to the private rented sector
• A good understanding of the private rented tenure and the processes related to letting and managing privately rented property
• Experience of managing or overseeing projects to deliver successful outcomes
• Experience of using business intelligence systems or databases to provide accurate management reporting
• Effective IT skills including intermediate to advanced MS Office skills
• Excellent verbal and writing skills Qualifications and/or professional

Direct Marketing Executive – Digital

You will join our client as a Direct Marketing Executive. You will lead on a variety of campaigns in the areas of Acquisition, Development and Retention. You will also work across a range of channels including digital and direct mail.

Direct Marketing Executive Responsibilities:

- Work with the Senior Direct Marketing Executive – Digital to lead the Individual Giving team on Digital Fundraising initiatives. You will have the opportunity to work closely with other team members, digital agencies and with the Digital & Communications team on a range of projects, including paid search, social media marketing and digital donor journeys. You will sit in the budget holding team, and therefore be responsible for maximising income and managing expenditure and other KPIs on your activities.
- To work closely with overseas and digital teams as well as external agencies to deliver a range of offline direct mail and online campaigns to generate net income.
- Manage retention activities aiming at increase supporters loyalty, including a series of impact emails and thanking communications for Concern supporters.
- Work closely with the Data team to review direct marketing & digital campaigns creating recommendations for maximising income for future campaigns.
- Work with the Individual Giving Team to implement the Emergency fundraising strategy and play a key part in Concern’s emergency fundraising response.

Direct Marketing Executive Requirements:

- Experience working and developing skills across a range of fundraising channels, including digital.
- Knowledge of international development and humanitarian.
- Full project management cycle experience.
- Professional work experience in a fundraising or digital marketing environment.
- Degree or equivalent qualification (i.e. marketing or fundraising qualifications).
- Knowledge of digital marketing principles, techniques & channels (email and PPC, other channels such as social and SEO desirable).
- Experience on using digital marketing tools (e-mail marketing platform – Dotdigital or equivalent, Google Adwords, Google Analytics).

Candidates must be legally entitled to work in the UK at the time of application.

About Our Client

Our client is an international humanitarian organisation that specialises in tackling hunger with the most vulnerable people in the world’s poorest places. They combine their expertise with local knowledge to help individuals and communities develop their own lasting solutions. In tackling hunger, they help people transform their lives.

They are seeking to recruit a new Direct Marketing Executive - Digital with digital fundraising or marketing experience to join an innovative, analytical and strategic Individual Giving fundraising team.

The Individual Giving team brings in 70% of the voluntary income, and is vital in raising both unrestricted and emergency funds – our client is a member of the DEC.

Brand recognition of our cleint  in Northern Ireland is strong, compared to a busier marketplace of International Development charities in England, Scotland and Wales. This gives the post holder the exciting opportunity to use a diverse number of channels and to interact with a variety of Individual Giving audiences.

Location: Battersea, London

Job type: Full Time, Permanent

Salary: £28,454 - £31,449 per annum

You may have experience of the following: Direct Marketing Executive, Direct Marketing Executive, Marketing Executive, Direct Marketing, Marketing Assistant, Marketing Assistant, Direct Marketing Assistant, Fundraising, Fundraiser, Marketing Coordinator, Direct Marketing Coordinator, Digital Marketing, Digital Marketing Executive, CRM, Marketing Analyst, Marketing Analysis, Charity, Charities, Not For Profit, NFP, Third Sector, etc.

Ref: 91538

This is a rare opportunity for an ambitious junior marketing executive to get fantastic exposure to an organisational re-branding exercise with a charity based in Central/North London.

You will work with the Brand Manager to deliver campaigns, assisting the wider team in the execution of the brand strategy across all channels. You will be supporting on Social Media and PR, championing the brand both inside and outside of the organisation as you build relationships with external partners and internal teams; you will be a key contact for all stakeholders. Content is key for any brand and marketing strategy – your input here and keen eye for detail is vital.

In this varied role you will also learn to report on market research, campaign results and competitor analysis, highlighting your results to the wider team. You will gain exposure to all things in the world of marketing and have a fantastic support network around you, enabling you to develop professionally and personally.

To be successful in this role you must be:

• Creative, spotting opportunities and coming up with new ideas
• Comfortable and confident using Social and Digital channels, knowledgeable and experienced using them within an organisation
• Driven, ambitious and passionate
• Adaptable and embrace change
• Have fantastic attention to detail and be highly organised

Purpose of role

The post holder will significantly raise the profile the organisation to commissioners, customers and health and social care professionals. The Marketing Executive will take responsibility for all marketing activity, including various strategies and projects as needed. They will work with the Senior Management Team to implement and develop marketing plans, including promotional/information materials, email marketing via newsletter and promotional mailings, promotion via social media and google SEO, PR opportunities, and database management.

The candidate should have extensive experience in all aspects of mainstream marketing/media. Excellent written and verbal communications skills, coupled with highly developed interpersonal skills. Must be flexible and open to changing priorities and managing multiple tasks simultaneously within compressed periods and proven ability to oversee all marketing activities.

Key tasks

1. Take a lead on all (with the exception of fundraising) organisation’s marketing and PR tasks, objectives, strategies, and projects
2. Oversee the production of all marketing materials, including printed documents, media advertising spots, website content, and social media accounts
3. Regularly liaise with Senior Management Team (SMT) to discuss objectives and report on activity and updates on marketing progress and results
4. Evaluate marketing reports and data to report on activity trends etc. to SMT
5. Work with SMT and Senior Advocates to incorporate marketing needs into overall planning and strategy

If you are interested in this exciting opportunity and want to know more about the role. Click through to our website to view the full Job Description and apply.

The closing date for applications is the Friday 14 February 2020 at Midday.

Please note that the salary advertised is for full time hours. If this post is less than 37 hours per week, the salary will be pro-rata.

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received.  Therefore it is advised to complete your application as early as possible to avoid disappointment.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Please note, that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post.  Therefore only persons who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Advocacy Focus is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. 

Job title: Campaign Co-ordinator – Cause Led

Region: London Haig House

Directorate: Fundraising 

Contract: Permanent – Part time 3 days, 21 hours a week

Salary: FTE £29,390 per annum pro rata (£24,938 per annum + £4452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

· A desire to provide a great customer service and support

· Enjoy and thrive in working in teams and with others

· Passionate about supporting the Armed Forces community and honouring their contribution

· Come to work each day to be the best you can and to learn and develop

· An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Royal British Legion is part of the fabric of the nation and supports the Armed Forces Community in every community, whilst also ensuring that their sacrifice is never forgotten.

We are looking for a fundraising co-ordinator to join the individual giving fundraising team.

Working in the supporter development and engagement team you will be supporting the campaign manager to develop and maintain our supporters.

This role requires you to produce comprehensive creative and print briefs for campaign materials and manage these projects from brief through to delivery.  You will produce data briefs and manage data selections for direct mail and email campaigns.  You will liaise with stakeholders across the organisation, report on results against targets, identify programme improvements and contribute new ideas.

The successful candidate will have experience of managing direct mail campaigns, working with multiple suppliers and working with large income and expenditure budgets.  You will need excellent written and verbal communications skills and be able to communicate well with colleagues and suppliers.  You will also need to be organised and responsive with excellent attention to detail.

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is: Thursday 6th February 2020

Charity People are delighted to be working with an award winning, energy-focused campaigning organisation who are searching for an Interim Marketing Executive.

Job Title: Interim Marketing Executive
Contract: 9 month, Full Term Contract
Salary: £33,000 - £38,000
Location: London
Closing date: 31st January 2020

This is an excellent opportunity to be a key contributor in developing important partnership assets for a fantastic and innovative national campaign that concentrates on making a huge difference to energy usage both for individuals and the environment.

The organisation run a Partnership Marketing Programme which provides a range of free marketing materials available for the public, and your role will involve managing a range of offline and online marketing campaigns to help drive relationships for the organisations' partners. Working within the partnership team, you will work as a brand champion and a central contact point for their campaigns, ensuring their brand identity and partner guidelines are applied correctly and consistently by their partners.

The Candidate

• Previous experience in a marketing role either for an integrated communications agency or in-house marketing team
• Ability to compile clear and compelling briefs and have experience of briefing and managing external agencies
• A strong appreciation of what makes a solid creative idea and ability to effectively assess creative work against the brief
• Experience creating or managing compliance with brand guidelines
• Experience working with external agencies and relationship building and/or experience building and managing relationships with external stakeholders
• Experience analysing and monitoring data to identify gaps in projects you have worked on
• Previous experience of developing assets to support marketing partnerships
• Experience of working on UX (user experience) projects in previous roles and experience in managing and updating online web content
• Experience working with budgets
• Strong attention to detail and excellent communication skills, both written and verbal

If this sounds like the role for you, please contact Ben Garner at Charity People, at [email protected]

Interested applicants should send their CV in the first instance.

Communications and Engagement Coordinator -Central London to start ASAP for three months £12-£16 per hour

The Communications and Engagement Coordinator (direct marketing) role provides candidates with the opportunity to join us at an exciting point in the organisation. We have an ambitious five year strategy and the work of the Membership and Stakeholder Engagement team is critical to delivering it.

We need someone with proven experience of setting up coherent contact databases using Excel. You will be responsible for collating a complete record of senior roles within our member organisations and creating a systematic way of ensuring these details can be checked and kept up-to-date. You'll be expected to play an important role supporting our engagement activities through digital marketing. It is essential you have a good working knowledge of Excel as well as experience of using direct marketing software such as Campaign Monitor or similar application. As well as demonstrating your ability to provide practical support to a range of communications and engagement tasks, you will have good writing skills and a keen eye for detail. Ideally you will also bring creative flair to our team with regards direct marketing with a willingness to use your skills across different projects. You are expected to work with a wide range of people internally and outside the organisation.

The successful candidate will be able to demonstrate the below

• Educated to A level or diploma level standard or equivalent relevant experience in a communications and/or project management role
• Demonstrable direct marketing and database management experience
• An effective communicator with excellent communication (oral, presentational and written) and interpersonal skills, and ability to converse with all levels of staff and external organisations
• Proven ability to manage audience specific materials, understand their needs, adapt delivery styles to suit with speed and accuracy
• Excellent work planning and project management skills to ensure communications activities enhance NHS Resolution's reputation and promote our corporate objectives
• Ability to deliver accurate work objectives to competing and conflicting deadlines
• Ability to produce on and offline materials, information and reports
• Ability to influence and negotiate with staff and partners on issues which may involve juggling deadlines and priorities. Creative problem-solving abilities required
• The ability to present complex, sensitive or contentious information in simple and useful ways for a variety of audiences
• Sound analytical reasoning, effective decision-making skills and an ability to identify and manage risks
• Proficient IT skills and abilities in using all Microsoft Offices packages (i.e. Outlook/Word/Excel/PowerPoint etc)
• Outstanding attention to detail with experience of consistently producing work of an excellent quality
• Ability to work autonomously, to plan, organise and prioritise own workload
• Good knowledge of current health system and its key stakeholders
• Evidence of using a wide range of communications tools and channels with the ability to identify the correct format for audiences
• Previous knowledge and understanding of engagement and communications processes and applications
• Self-motivated and confident approach
• Confident with a high level of drive, enthusiasm and commitment
• Ability to travel to external sites and venues via public transport

If this role is of interest, please do apply ASAP with a word version of your CV highlighting all your relevant experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity for an experienced Retention Officer to step up to senior officer level.

Voluntary Service Overseas (VSO) is an international development charity with a vision for a world without poverty and a mission to bring people together to fight poverty and marginalisation. Over the last 60 years VSO has worked in 90 countries, with more than 80,000 volunteers who have supported 50,000,000 people.

The VSO retention team’s current product is Volunteer View, a subscription service which sends newsletters and blogs written by VSO volunteers. VSO is investing in the development of this area as part of an organisational strategy, and is aiming to exceed the 60,000+ subscribers (and over £3 million income) achieved in recent years.

VSO is looking for a forward-thinking Senior Supporter Engagement Officer, with an engaging and dynamic approach, to focus on retaining or reactivating current or past subscribers.

VSO’s supporter journey programme is currently in its infancy, so this person will also help to develop a personalised, supporter-focused experience, through a range of channels and projects.

You will join a close knit team of two officers, reporting directly to the Retention Manager. They will be there to give guidance and direction, but you will be in charge of your own workload. This is a great opportunity for an experienced Retention Officer who is looking to take on more responsibility during an exciting time of growth for this established charity.

Job specification

VSO needs a Senior Supporter Engagement Officer to:

• project manage VSO’s Donor Retention Programme, overseeing emergency and cash appeals as well as organising bi-yearly packs
• improve and develop current supporter journeys by analysing previous performances and making recommendations on how to attract and retain new supporters
• continue to improve and grow VSO’s current product, Volunteer View
• reactivate supporters whose subscriptions have lapsed
• personalise and segment data to improve engagement of potential donors.
• manage the VSO telemarketing channel, working closely with an external agencies to improve donor engagement, assist script writing and monitor feedback.

Person specification

This role would best suit someone with:

• experience of donor retention and shaping supporter journeys, with the ability to manage projects effectively by increasing donor engagement
• a keen eye for data and experience in segmentation and personalisation
• an understanding and active interest in international development, as VSO’s brand and mission is a key component to retaining supporters.

To apply for this role, please click Apply with Charityjob to submit your CV to Ellie Taff at QuarterFive Fundraising Recruitment. If your experience is a good fit, we will send you a job description and arrange a briefing call or meeting that will provide you with all the information required to formally apply. QuarterFive aims to proactively support your job search, so we may also consider your details for other job vacancies to enable us to find a position that is most suitable for you.