Senior independent victim advocate jobs

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Senior IDVA (MASH) to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace Women’s Aid provides a wide range of services to victim/survivors of domestic and sexual abuse in Islington including a large advocacy and support service and specialist projects co-located in a number of services.

About the Role

This exciting role will provide advice and support to other professionals. A key part of this role involves contributing to the local Intimate Partner Violence Panel and Daily Safeguarding Meeting processes; representing survivors at these meetings and action planning alongside other agencies to improve survivor safety. Whilst working with other agencies, the Senior MASH IDVA will strive to keep survivor’s safety at the centre of all coordinated responses. The role involves the line management of frontline IDVAs, and management responsibilities of the overall projects are shared with the Service Manager.

You will be working as part of a multidisciplinary team and collaborating with external agencies in your work.

About You

We're looking for highly organised and self-motivated applicants who are passionate about ending VAWG and safeguarding. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. You will receive training and support for this role as necessary. Ideal candidates will have at least 2 years of demonstrable experience of working with victims of domestic and/or sexual violence in a multi-agency setting and a working knowledge of the criminal and civil justice systems.

The candidate will have essential experience of attending multi-agency risk-focused meetings such as MARAC, IPV or MAPPA.

Successful applicants will have in-depth knowledge of domestic abuse and its impact on women and children, demonstrable substantial experience in providing emotional and practical support to victims of VAWG. A relevant qualification in VAWG or significant experience is essential.

Additional Information

This is a hybrid job role with the postholder working one day per week at Solace Head Office and a further day at our offices at Islington council. The remaining days can be remote based with the expectation of working additional days at the office to meet demands of the service.

The postholder will be required to have a relevant accredited VAWG /domestic abuse qualification.

There is an expectation that the successful candidate will be offered a salary at the entry point of the scale,

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

· Flexible working

· Focus on learning and development (internal career progression and training)

· Generous holiday entitlement

· Employer pension contribution

· Family-friendly leave and enhanced maternity pay

· Access to Inclusion Networks

· Daily clinical debriefing

· Two paid wellbeing days

· Employee Assistance Programme providing free 24/7 support and advice

· Employee Benefits Platform offering staff discounts, benefits, and savings

· Flow & Restore yoga classes

· Meditation sessions

· Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

· Values, Behaviours & Competencies

· Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

Hope for Justice is seeking an experienced and enthusiastic professional to join our team as an Independent Modern Slavery Advocate® (IMSA®) (Trainee) to join our Advocacy team and work within the IMSA® model pilot. This is an in-role trainee position which requires successful completion of the IMSA® PG Certification in order to progress to the full IMSA® role.

Since September 2025, the IMSA® Model Development Project has been pioneering a national pilot. Hope for Justice is working in partnership with 14 other organisations, together employing 28 IMSAs® and Senior IMSAs® who are working alongside adult survivors of human trafficking. Hope for Justice leads the central IMSA® Model Hub within the pilot, supporting IMSAs® and their employing organisations throughout the UK. 

To achieve our collection aim of a standardised national model of accredited independent advocacy for adult survivors of modern slavery, all IMSAs® are required to successfully complete the IMSA® PG Certification with St Mary's University. This opportunity will fully fund and support you to complete the IMSA® PG Certification, whilst working as a Trainee IMSA®. Upon successful completion, you will progress into the full IMSA® role. Throughout your training we will support you in the following ways:

·Released in-work time for PG Certification attendance and study

·Reduction in caseload and/or complex cases

·Additional supervision and support for casework

IMSAs® work alongside survivors to help them understand their rights and to navigate the complex systems and support services available in the UK. By working with an independent advocate, survivors can overcome barriers and make informed decisions about their recovery.

This is a UK-based role within our UK Advocacy Team and a fixed term contract until December 2027 (in line with IMSA® Model Pilot timeframes).

This role is an exciting opportunity to contribute to the delivery and the development of a national pilot working towards a shared goal of every survivor of modern slavery and human trafficking having access to an Independent Modern Slavery Advocate®.

Requirements

1.Provide independent advocacy for survivors of modern slavery/human trafficking in the UK

• Empowering adult survivors by providing a clear overview of their rights and entitlements, in their own language, explaining and providing an overview of options and choices 
• Once a survivor understands their rights, producing a detailed initial assessment (legal and socio needs), an individual risk assessment and a safety plan 
• Anticipating and understanding the barriers that survivors face and how independent advocacy can help to overcome those barriers 
• Ensuring smooth transfer into safe accommodation and into the community, advocating for clear pathways to services and systems, in accordance with the non-statutory government endorsed, Slavery and Trafficking Care Standards 2025, produced by the Human Trafficking Foundation 
• Act as a single point of contact for the survivor, and relevant agencies through all processes. Providing a point of trust for the survivor and high-quality communication with all relevant agencies and professionals 
• Ensuring referrals to legal and support agencies are effectively managed and supported, including housing; witness support; health services; finance and debt organisations; education, training and employment services; immigration; civil compensation, public law and criminal law solicitors 
• Where necessary, and dependent on local support available, accompany a survivor (online or in-person) to advocacy related appointments, empowering and advocating for the survivor’s needs and wishes to be heard in all processes, supporting the survivor to negotiate these processes and overcome barriers 
• Working with the survivor, where appropriate, to develop confidence to do things for themselves, to foster independence and to advocate for themselves
• Ensuring the survivor’s voice is heard and if a survivor wishes to engage that they are well supported as a witness throughout criminal and civil proceedings 
• Work collaboratively with key agencies and services that the survivor routinely interacts with, e.g. support worker; social services, health care personnel, and other statutory and non-statutory agencies, to ensure they receive coordinated help and support
• Provide understanding and education for adult survivors at risk of re-trafficking including safety planning, understanding signs of exploitation, worker’s rights and financial inclusion to reduce the risk of re-exploitation
• Managing a caseload using a trauma-informed approach, that is person-led and ensuring all survivors are able to achieve their agreed outcomes 
• Working with IMSA Model Hub team to administer and process survivor referrals
• Ensuring that all case management is delivered to agreed standards, in line with the values of the IMSA Model and in line with organisational policies, procedures and best practice. 

2.Provide advice to professionals and individuals, building effective and collaborative relationships with other organisations and deliver training and information on modern slavery and human trafficking 

• To provide expert information and capacity strengthening to a wide range of professionals, stakeholders and organisations encountered when working as an independent advocate
• To promote and demonstratea trauma informed and person-centered response, ensuring conduct, language and behaviour is anti-oppressive, anti-racist and culturally intelligent
• To deliver training, awareness raising and capacity strengthening sessions on a range of topics relevant to modern slavery and human trafficking in the UK

3.Risk Management and escalation:  

• Following procedures, policies and guidance to ensure a safe, effective, and efficient working environment 
• Identifying and escalating safeguarding concerns appropriately and in accordance with organisational policies, procedures and practice 
• Rapidly identifying, managing and when appropriate, escalating risks and health and safety matters 

4.Data Management: 

• Maintaining accurate and up-to-date case management notes and data in accordance with organisational and IMSA Model policies, procedures and good practice 
• Ensuring that data protection and information sharing policies are upheld 

5.Team Member: 

• To actively participate in all team meetings, upholding and promoting a supportive environment throughout the IMSA Model Hub and the wider network of IMSAs 
• To work collaboratively across the IMSA Model Hub and wider network of IMSAs to support best practice
• To raise awareness of issues of modern slavery, human trafficking, and the experiences of survivors across a range of organisations and individuals, building capacity, knowledge and improving responses to modern slavery and human trafficking 
• Support the aims of the IMSA Model and the IMSA Model Development Project, promoting the benefits of independent advocacy and the opportunity to reform responses to survivors of modern slavery and human trafficking across the UK 

6.Learning and Development:  

• Maintaining up-to-date knowledge of the changes in legislation and policy in relation to modern slavery 
• Adopt reflective practice approaches, identifying areas for improvement and seeking continued professional development opportunities 
• Monitoring policy changes, sharing and reporting on the impact of these changes on survivor outcomes 
• Successful completion of the Post Graduate Certificate for IMSAs 

7.For all roles: 

• Understand and uphold the standards outlined Hope for Justice safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise 
• Work at all times in line with Hope for Justice and the IMSA Model policies and procedures and the wider strategy, culture, and ethos of Hope for Justice
• Uphold the IMSA Model values and governance structure
• Respond to ad hoc assignments requested from time to time

Key Result Areas

• Survivors receive expert independent advocacy to realise their rights and entitlements, overcome barriers, and move towards their self-definition of recovery
• Effective partnerships are maintained enabling positive advocacy outcomes for survivors
• Data collection and clients’ case notes are accurate, reaching organisational standards and enable analysis, supporting the on-going development and improvement of the IMSA® Model Development Project 

We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise.

As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays (pro rata)
• 1 day Marriage Leave
• Birthday Day
• Enhanced employer pension contributions
• Company sick pay
• Enhanced maternity and paternity pay
• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers
• Free, confidential Employee Assistance Programme for staff and their family
• Professional development opportunities
• Professional memberships paid
• Flexible and hybrid working

Role Details

Job type: Full time

Salary: £28,500 pa, salary will increase to £30,000 upon successful completion of the IMSA® PG Certification

Closing date: 26th August 2026

Location: Hybrid – within UK, with travel to Manchester when required

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy – to view this please click here. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Personal data of the selected candidate(s) may be transmitted to INTERPOL for a security check for the purpose of identifying threats the candidate could pose to children and vulnerable persons in regard to a sexual exploitation, sexual abuse and/or sexual harassment offences.

We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Only shortlisted candidates will be contacted for further steps in the selection process, thank you for your understanding.

Job Title: Trainee or Qualified Independent Domestic Violence Advisor (IDVA) working predominantly in the Cherwell and West Oxfordshire area

Locality: Cherwell and West Oxfordshire

Salary: £27,000 - £29,000

Hours of work: 37 hrs per week

Notice: 2 calendar months 1 month during the Probationary period. Probationary 6 months

Accountable to: Service Manager of Reducing the Risk of Domestic Abuse, CEO ultimately the Board of Trustees

Context of post

Reducing the Risk of Domestic Abuse is a company and charity set up to:

• provide inclusive services that reduce the risk of domestic abuse and promote the safety, choices and welfare of those affected
• enhance awareness of the nature and prevalence of domestic violence and help to foster good practice and an integrated multi integrated approach.
• The postholder will work in the high-risk team and be managed by the Service Manager with support from the Senior IDVA.
• A structured training and induction programme is in place to ensure new staff members are knowledgeable, confident and comfortable with the role.
• After 6 months of experience, the applicant will attend the Safelives IDVA training.
• Workload will be adjusted and study time will be given for attendance at training.
• Salary will be uplifted on successful completion of the course.

The trustees collectively have expertise in domestic abuse, child protection, criminal justice, voluntary sector governance, local authority community safety, training and quality assurance. While primarily a local charity the trustees anticipate that, with a focus on quality, some of the work of the charity may contribute to broader good practice development. The charity participates in a number of multi agency partnerships responsible for aspects of the county’s integrated domestic abuse strategy.

Function

The first priority of the charity is to provide an Independent Domestic Violence Advisor Service for the county. The post holder will be a member of the IDVA team and provide a pro-active service to victims of domestic violence to keep them safe and promote their wellbeing. They will use their skills to assess the risk a client is in, deliver a service appropriate to the level of risk and have a particular focus on providing an intensive service to those at high risk. The post holder will have the skills to act as lead professional, working to ensure an integrated service and co-ordinating multi agency work to keep people safe, in addition to working with victims and signposting to other services.

Responsibilities:

• Work as part of the Oxfordshire IDVA team to provide pro-active service and advice to victims at high risk of harm from domestic abuse to keep them and their children safe
• Risk assess and deliver service in keeping with the result
• Undertake safety planning with clients
• Develop individual service plans to meet the specific risks clients face
• Where relevant also support victims in their role as primary carers for their children
• Manage a caseload
• Maintain and update records of all cases
• Participate in champion networks and work closely with outreach workers and any other dedicated DA services as appropriate
• Participate in MARAC framework: refer clients to, attend and participate in meetings, follow-up on actions agreed in MARAC
• Keep other relevant services informed about important changes in client’s situation
• Support clients through the criminal justice system, explaining the procedures and their role and rights within that system
• Ensure that clients are immediately informed of any CJS developments and advised on any aspect affecting their safety
• Explain housing, civil and criminal legal options to clients
• Ensure that clients access the services to which they are entitled
• Refer on and arrange meetings with other agencies/services as necessary e.g. solicitors, benefit agencies, etc.
• Note and feedback to other agencies any consistent difficulties clients are having accessing their service
• Help clients develop their own support network
• Follow procedures and protocols so that the safety of the clients is kept central to any process
• Ensure Reducing the Risk fulfils its responsibilities in relation to safeguarding children
• Understand the legal framework relating to the protection of children, and the policy and procedures of Oxfordshire Safeguarding Children’s Board – including specific guidelines applied to the voluntary sector
• Participate in supervision and support systems for the service, and in training and professional development
• Bring casework issues and regular difficulties clients are having to the attention of the manager; contribute to efforts to improve Reducing the Risk practice and procedures and/or to work through multi agency partnerships to improve multi agency practice
• Any additional responsibilities as reasonably requested by the manager or trustees

The nature of this post will require flexibility to meet work needs as they arise. This may occassionally entail some work outside normal office hours. The post holder will be expected to adopt a flexible attitude to their duties. These may have to be varied after discussion, subject to the needs of the service and in keeping with the general profile of the post. There will also sometimes be a necessity to work effectively under pressure.

Appointment to the post will be subject to full enhanced DSB checks.

Full drivers licence with the use of a car for work

Ability to travel around the county

Job Type: Full-time

Pay: £27,000.00 to £29,000.00 per year depending on experience

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This is a unique and exciting opportunity for an experienced safeguarding professional to join GARAS, a leading immigration charity in Gloucestershire, and help shape the future of safeguarding practice across the organisation.

The successful candidate will hold both strategic and operational responsibility for safeguarding, leading on the management of safeguarding concerns and cases while developing GARAS's safeguarding framework, policies, procedures, training and quality assurance. 

You will work closely with other members of the Senior Team, reporting regularly to trustees, and will act as the lead point of contact for staff and volunteer safety, mental health and trauma-related crisis management, while building key partnerships across the county to reduce risk.

This is an immensely rewarding role, working in a dynamic charity built on an ethos of care and inclusivity. We are looking for an exceptional individual, committed to going the extra mile and bringing expertise, confidence and compassion to safeguarding leadership within our organisation.

Due to the nature of the work, the role will be subject to an Enhanced DBS check.

About Us

We Are Survivors is a survivor-focused voluntary sector organisation that aims to create and facilitate safe spaces for male (including trans and non-binary individuals) survivors of sexual harms across Greater Manchester, providing access to quality-assured support. Our work is focused on developing ways for individuals to empower themselves to work through personal and sometimes painful issues, guided and supported by our trauma-informed team, following the trauma and recovery model.

Our vision is to have “A society where NO male survivor is left behind”

About the Role

The Nightingale Navigator supports the loved ones of male survivors through the Nightingale Project. Recognising that sexual harm can affect partners, family members and others close to a survivor, the role provides therapeutic group and community-based support, alongside psychoeducation about trauma and its wider impact. This includes helping loved ones understand the criminal justice process and working with health, social care and other partner agencies to ensure they receive coordinated support. The Navigator also brings the experiences, needs and wishes of loved ones into the continued development of the Nightingale Project.

About You

You’ll be someone who understands that sexual harm can affect not only survivors, but also their partners, family members and other people close to them. You’ll be comfortable talking about trauma and able to provide compassionate, practical and non-judgmental support through group work, community activities and partnership working. Experience of supporting loved ones, delivering workshops or working within mental health, social care, advocacy or community services would be particularly helpful. We also recognise the value of transferable experience and welcome people who are committed to learning, building trusting relationships and helping loved ones feel less alone.

Why Join Us?

· a competitive salary.

· annual leave package with incremental rises plus bank holidays.

· company sick pay.

· Birthday annual leave.

· monthly clinical supervision.

· pension contribution.

· and a range of discount and benefit programmes.

We are looking for a Safeguarding Lead to provide dedicated safeguarding leadership as our flagship Drive Project working with high-harm, high-risk perpetrators of domestic abuse, scales across England and Wales. Acting as a Safeguarding Lead, you'll hold oversight of safeguarding governance across our network, lead a shift from compliance towards collaborative, relational learning, and support delivery partners as a trusted peer and source of expertise. This is a pivotal, newly created role for someone energised by culture change, skilled at holding both accountability and compassion, and comfortable working in complexity.

Closing date: Tuesday 25th August, 9am. Please refer to the job description for further details.

To apply, please visit Respect UK website 

About Reprieve

Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.

You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.

We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.

Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.

We collaborate closely with our independent partner organization Reprieve US.

About this role

The Finance Assistant plays a key role in supporting the Head of Finance to maintain the organisation’s financial health, ensuring the smooth and effective delivery of day-to-day finance operations.

The Finance Assistant will be line managed by the Head of Finance. They will also work closely with the Finance Officer, Chief Executive Officer, The Fundraising Team, notably the Database and Insight Officer, as well as the wider casework team, Fellows and consultants. They will lead on paying Fellows, consultants and other contractors, as well as suppliers.

They will support the reconciliation of Reprieve’s financial accounts and ensure that transactions recorded in Iplicit are accurately reflected in other organisational systems, investigating and resolving any discrepancies as required.

We are looking for someone who combines strong technical finance skills with a proactive and collaborative approach. You will be committed to Reprieve’s goals, highly organised and able to manage competing priorities while delivering accurate work to tight deadlines. You will be comfortable working with financial data, using systems such as Iplicit and Excel, and translating complex information into clear, practical messages for colleagues across the organisation. Strong written, verbal and interpersonal communication skills are essential, as is a willingness to undertake routine tasks that support the effective running of the finance function. A relevant accountancy qualification would be an advantage, but we welcome applications from candidates with equivalent experience.

Terms

This is a full-time role on a 12-month fixed term contract. The salary is £32,696, per annum, less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked at interview.

Reprieve is proud to have an open and transparent pay structure, governed by a 3:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds.

How to Apply

Please download the application form and job description from our website. Completed application forms should then be uploaded using the form below by 23:59 BST on 31 August 2026.

Please note that cover letters, CVs and other documents cannot be considered for this role and should not be submitted.

Job Purpose: To lead the Oasis Community Housing Domestic Abuse Team in Gateshead; providing accessible, community-based, trauma-informed support for women and girls aged 16 and over experiencing domestic abuse. The service operates from a women’s only space, and provides both one to one and group support interventions, including peer support. The Project Team Leader will hold responsibility for line management of the Service Team, for Safeguarding, Health and Safety, the delivery of holistic support provision to those in receipt of the support service, and monitoring and oversight of the provision. To lead the team in effective and close partnership working with funders and relevant partners and to provide leadership within the service, in line with organisational ethos and values.

Organisation Context:

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. The support provided aims to develop life skills that will enable people to live successful independent lives.

Oasis Community Housing is part of the Oasis group of charities. The group includes national charities dedicated to education, housing, and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential.

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert.

Oasis Community Housing is an experienced charity, with its Central Office in Gateshead, Tyne and Wear, and projects across the North-East and London.

This role is based in Gateshead.

Duties & Responsibilities:

• To oversee the day to day running of the service, ensuring delivery is at all times in line with the organisational ethos, values, policies and procedures, and the service focuses on the key themes of; Safety and Advocacy, Education and Recovery, Community and Connection.

• To supervise and manage the service staff team, being the first port of call for any staffing issues, including performance appraisals.

• To participate in the recruitment and selection of new service staff.

• To monitor day to day expenditure against the service budget as guided by the budget and Head of Young Person’s Accommodation and Domestic Abuse Service.

• To oversee the holistic (mental, physical, emotional, spiritual) support provision to those being supported across the service, ensuring it is in accordance with the ethos and values of Oasis Community Housing, and ensuring that support provision is personalised to individual needs and all participants have regularly reviewed safety and support plans.

• To engage in multi-disciplinary team (MDT) approaches to support women and their families, including representing women and Oasis Community Housing at MARACs; attending meetings, representing and supporting the views of women being supported, and effectively sharing information with other professionals and partner agencies.

• To oversee the referral process from Gateshead DAT and the Northumbria Victims and Witness Service; ensuring contact is made in accordance with service standards, and appropriate DASH RIC assessments are completed.

• To ensure safeguarding policies and procedures are adhered to in your practices, and the practices of the team, and that concerns are reported appropriately and expediently, both internally, and externally, as needed.

• To hold responsibility for implementing Safeguarding policies and procedures across the service; making day to day safeguarding referrals, on-going case management, and reporting, in conjunction with the relevant Safeguarding Leads.

• To maintain records needed to ensure excellent and consistent support provision, and support the staff team to meet those same standards; maintaining comprehensive case files, using our Inform data system, completing reports (both internal and external) and assisting in the measurement of outcomes.

• To be accountable to senior management for project performance, providing regular reports including performance reports and management reports.

• To support the active participation of those being supported in project design, delivery and evaluation; encouraging involvement, and assisting in recording access and engagement; ensuring all participants have the opportunity to engage in social activities and peer support.

• To lead on the planning and delivery of the Own My Life group work course, structured around the following core themes: Own My Mind, Own My Body, Own My Choices, Own My Relationships, Own My World and Own My Feelings. 

• To ensure confidentiality of personal data held in the care of the organisation and project staff, as specified in the Data Protection Act 1998 (GDPR 2018) and Oasis Community Housing policies and procedures.

• To work in close partnership with colleagues from Gateshead Council and other partner agencies; professionally representing Oasis Community Housing and the individuals we support.

• To receive and respond to complaints in the first instance.

• To support the Head of Young Person’s Accommodation and Domestic Abuse Service in preparing for audits, reviews and inspections as required by partners, funders and stakeholders.

• To attend regular supervision sessions with your line manager.

• To attend relevant training sessions as required by the role / your line manager.

• To undertake any other reasonable duties as required.

• To ensure all working practice and interactions are in line with organisational ethos and values, and the ethos and values are implemented across the service.

To be able to work in any Oasis Community Housing projects as require

Personal Specification/Key Competencies:

Qualifications:

• Relevant Level 3 qualification (Essential) e.g. Domestic Abuse Practitioner Standard (DAPS) Level 3 or OCNLR Level 3 Certificate in Domestic Abuse: Prevention and Early Intervention

Work Experience:

• Experience as Domestic Abuse Support Worker; including needs and risk assessment, delivery of holistic support, health and safety, working closely with partner agencies to provide support (Essential)

• Experience managing staff or volunteers (Essential)

• Experience working in the safeguarding arena (Essential)

• Experience working with women fleeing domestic abuse (Essential)

• Experience in using person centred support plans, and DASF RIC assessments (Essential)

• Experience participating in MDT meetings (Essential)

Skills, Knowledge & Aptitude:

• Excellent organisational skills, including time management and prioritisation (Essential)

• Ability to manage a heavy and varied workload in a demanding and challenging environment (Essential)

• Excellent interpersonal skills, and ability to build cooperative working relationships both within a team / organisation and with other agencies (Essential)

• Proven skills in leading, motivating and empowering staff and volunteers (Desirable)

• Ability to effectively use computer software packages i.e. Microsoft Office (Essential)

• Ability to develop and maintain professional staff/client boundaries and support others to do the same (Essential)

• A mature, professional and flexible approach; excellent personal emotional intelligence and self-awareness, with an ability to work calmly under pressure, to reflect on own practice and accept feedback (Essential)

• Emotionally Resilient (Essential) • Ability to challenge inappropriate behaviour (Essential)

Motivation:

• Be passionate and enthusiastic about supporting individuals, having a heart for people and believing that everyone has the potential to change, given the right support and circumstances (Essential)

• To have perseverance and never give up hope in those who use our services, instilling that hope into their daily lives (Essential)

• Be in sympathy with the Christian ethos and values of the organisation (Essential).

There is an Occupational Requirement for the postholder to be female as per exemptions in The Equality Act 2010 (Schedule 9) 

Job Title: Deputy Service Manager 

Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City.  This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.

The Deputy service manager willjoin our management team toassist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smoothrunning of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. 

A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services

As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 1 September 2026

Interview Date: 8 and 9 September 2026 - The interview will be in person – venue to be confirmed at interview invite stage