Senior individual giving manager jobs in Westminster, greater london
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Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Individual Giving Manager in order to lead and motivate a team of three Individual Giving professionals, ensuring the programme delivers against its strategic and financial objectives.
This is an exciting opportunity for an ambitious Individual Giving professional to shape and deliver a strategic, multi-channel programme, with responsibility for an ambitious annual income target and a strong focus on supporter acquisition, retention, lifetime value and return on investment.
You will oversee a broad range of Individual Giving activity, including cash appeals, newsletters, raffles, weekly lotteries, digital acquisition, email and SMS campaigns, in-memory giving and legacy promotion.
A key focus of the role will be developing a test-and-learn culture, using insight and data to continually improve acquisition, retention and supporter value across multiple channels.
Key responsibilities
- Lead, motivate and develop a team of three Individual Giving professionals.
- Shape and deliver the Individual Giving strategy in line with wider organisational objectives.
- Develop and oversee integrated, multi-channel fundraising campaigns across DM, digital, paid social, PSMS, telemarketing, cash appeals, newsletters, raffles and in-memory giving.
- Lead supporter acquisition activity, with a focus on long-term ROI and lifetime value.
- Embed a strong test-and-learn approach to identify opportunities for growth and improvement.
- Use data, insight and campaign performance to inform strategic decisions.
- Manage budgets, forecasts, income and expenditure reporting and KPIs.
- Monitor campaign performance and provide regular financial and non-financial reporting.
- Develop and improve supporter journeys to maximise engagement, retention and long-term value.
- Work with Supporter Care to ensure an excellent supporter experience.
- Manage relationships with external agencies and suppliers, including contract negotiation.
- Ensure fundraising activity meets relevant regulatory and compliance requirements.
- Monitor sector trends, legislation and emerging opportunities for Individual Giving growth.
About You:
- Experience developing Individual Giving strategies and implementing test-and-learn programmes.
- Proven experience acquiring new donors with a focus on long-term ROI and lifetime value.
- Strong experience managing integrated, multi-channel direct marketing campaigns.
- Excellent numerical and analytical skills, with the ability to interpret data and translate insight into action.
- Experience managing budgets, forecasting income and expenditure and reporting against targets.
- Experience working with data teams to deliver insight-led fundraising strategies.
- Experience managing and developing staff and creating a supportive, high-performing team culture.
- Experience managing external suppliers and agencies.
- Strong knowledge of fundraising regulation, data protection, Gift Aid and relevant direct marketing legislation.
- Excellent communication, influencing and negotiation skills, including the ability to work with senior stakeholders.
- A collaborative and proactive approach, with excellent organisation and time management skills.
- Creativity and innovation, with the ability to critically assess ideas and identify new income opportunities.
Salary & Benefits
- Salary: £50,000 - £55,000 per annum
- Contract type: Permanent, full time
- Location: London, hybrid working , 3 days a week in the office.
- Deadline: 4th September at 8am
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Recruitment Agency 
21 - 50
Thank you!
London hybrid - minimum 1 office day each week
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva)
- life assurance cover at 3 x annual salary
- health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer
This is an exciting time to join Dementia UK. We're making significant investment in our fundraising programme as part of an ambitious new five-year strategy, creating two brand-new senior leadership roles that will play a pivotal part in growing sustainable income and helping more families access specialist dementia support.
As Senior Manager, Individual Giving, you'll lead the development and delivery of an ambitious strategy that grows sustainable income through inspiring campaigns, appeals and supporter experiences. You'll lead a talented, high-performing team, build a culture where people can thrive and work collaboratively across the organisation to maximise impact.
You'll bring substantial experience of leading a successful Individual Giving programme, with expertise across acquisition, retention and supporter development. You'll have a strong track record of delivering sustainable income growth through multi-channel campaigns, developing long-term strategies and managing significant budgets. You'll understand what motivates supporters and know how to create engaging experiences that build loyalty and lifetime value.
We're looking for an experienced and confident leader who knows how to build high-performing teams. You'll have a track record of creating an inclusive, positive team culture where people feel supported, motivated and empowered to achieve ambitious goals. You'll be comfortable leading through change, bringing people with you and helping teams adapt, grow and succeed during a period of transformation.
You'll be a collaborative and credible senior manager, able to build strong relationships across the organisation and with external partners. You'll be confident challenging constructively, influencing senior stakeholders and working alongside fellow leaders to deliver shared objectives. You'll bring fresh thinking, encourage innovation and use insight and data to identify new opportunities and continuously improve performance.
Most importantly, you'll be motivated by the opportunity to make a lasting difference for families affected by dementia. If you're an ambitious and collaborative leader who wants to shape the future of Individual Giving at a growing national charity, we'd love to hear from you.
If you would like to find out more about the role, or have any queries, please get in touch with us.
Interview dates for this role are: 16th and 17th September
Our culture
In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.
Dementia UK is a Disability Confident employer. If you would like support to make an application, contact us.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
The client requests no contact from agencies or media sales.
Thank you!
Senior Individual Giving Manager
£55,000-£57,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – 2 days per week in our office in Cheam, Surrey, including Tuesday
The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.
We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.
We are looking for a Senior Individual Giving Manager to join us as we embark on the next phase of our strategy to accelerate income growth. This senior leadership role leads the full individual giving line, holding acquisition, retention, supporter care and legacy together as a streamlined donor journey.
The role will focus on reducing the attrition of regular-giving supporters and growing our community lottery, alongside supporter journeys, payroll giving stewardship and migration, lottery and regular giving acquisition, and legacy cultivation.
If you are ready to take on the challenge to rebuild a sustainable individual giving programme, then we would like to hear from you!
The ideal candidate will have demonstrated senior-level responsibility for an income line. They will be highly experienced in leading individual giving, regular giving or supporter retention programmes, with a strong understanding of payroll giving. They will also have significant experience of growing a lottery, raffle or similar prize-led product. Line manager experience is essential.
In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 6 September 2026.
First interviews will take place online on 11 September 2026. Please let us know in your covering letter if this date would be difficult for you. If you need any adjustments to enable you to perform to your best at interview, please let us know in your application (you don’t have to explain why).
The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
