Following a hugely successful £13.5m capital appeal, Noah’s Ark Children’s Hospice have reached a pivotal stage in their history where they need to diversify income and focus on financial sustainability. This is a newly created senior position, leading on the strategy for individual supporter acquisition and engagement. 

As Senior Head of Supporter Engagement you will:

• Develop the supporter stewardship strategy for new and existing supporters, focussed on long-term and regular support
• Innovate the ways the organisation connects with and retains donors through the development of sophisticated supporter journeys
• Drive significant growth in the number of donating to and fundraising for Noah’s Ark through engaging campaigns and events
• Devise a legacy and in-memory strategy, underpinned by the principles of supporter care

The position would best suit:

• An individual with experience of running an Individual Giving programme – acquisition and retention, raising £500k+ across various channels
• Someone focussed on supporter engagement and donor journey
• An applicant with experience of legacy tools and marketing

Further details can be found via the Apply link, or in the attached job pack.

If you would like an informal conversation before applying, please contact Naomi Carruthers at QuarterFive Fundraising Recruitment - details via the Apply link.

The closing date for applications is Friday 4 September.

Please note: Your application will not be considered without submitting a cover letter and including your notice period.

Are you a good fit?

You want to work with a highly respected and aspirational brand, at the heart of a network of many of the UK’s leading figures and employers. 

You know that technology has a significant role to play, but that human interaction and relationships are of even greater importance.

You want to feel like a valued member of a growing team, in an organisation which recognises that that its people are not just a number, but its greatest asset and part of an extended family, working together to support each other to meet organisational and not just individual goals.

Ideal candidates will be looking for a demanding post in a fast moving entrepreneurial charity. This is an exciting time to join our team as we take Speakers for Schools to the next level. Multi tasking ability a must.

You should be sociable and confident and happy building and maintaining relationships with multiple internal and external stakeholders

What is Speakers for Schools?

Founded by ITV Political Editor Robert Peston (Trustee), and chaired by Andrew Law (Caxton Associates), Speakers for Schools was created to help level the playing field for UK state schools and their students by giving them the same access to the UK’s leading figures from politics, business, science, sport, the arts and more, as that enjoyed by private schools.

Bill Gates, Baroness (Martha) Lane Fox, Professor Brian Cox, David Dein, David Cameron, Natalie Bennett, Ed Balls, Naomi Campbell and over two thousand other influential, eminent and inspirational people, have been kind enough to volunteer their time to speak with Speakers for Schools. Almost a million Young People have attended a Speakers for Schools talk.

In 2016, we launched our Experience Programme. Experience works with our outstanding network of speakers and partner employers, to offer young people, amazing work experience opportunities, which would often be out of reach to them.

Our Experience Programme has more than trebled in impact since September as employers such as the Bank of England, M&C Saatchi, Disney, Spotify, Santander, Morgan Sindal, BA, BP, Cisco and others offer placements to thousands of Young People. In March we launched a ground-breaking virtual work experience programme in response to the Covid-19 pandemic.

Hours: This role will be full-time (37 hours) & Permanent, although part-time considered (min 22 hours, pro-rata salary)  The postholder is expected to work flexibly in order to meet the requirements of the post - this may require working unsociable hours.

Location: We are currently working from home.  This role will be based at our London office (near City Thameslink), but you will only be required to work from the office for up to 50% of your working week once the pandemic is over (if full-time).

Application deadline: Please see below regarding notifications and start date.

Main purpose of the role:

The role of the Senior HR Officer is a varied role and includes the management of employee relations for our Charity. You are responsible for the full HR process and for producing monthly and quarterly reports on aspects of our people data.  In addition, the post holder will support major projects across the organisation.

You will do this by:

• Autonomously managing simple and complex employee relations, whilst empowering managers to be the decision maker in cases to make the choice themselves. 
• Actively managing the sickness administration process for company sick pay 
• Taking the lead in analysing data across a range of employee issues
• Supporting the organisation with major projects such as Appraisals, Wellbeing, Employee opinion survey, Reward review.
• Keeping abreast of new legislation and changes to existing employment legislation

Specific Responsibilities:

1. Generalist Advice

• Maintain personal awareness of recognised best practice, employment case law, and statutory requirements in the education and charity sector. 
• Work independently and autonomously to manage all aspects of HR including recruitment, performance, grievance, capability or conduct issues, including dismissal. 
• Assist with and carry out investigations and appeals as needed.
• Build and sustain positive working relationships in order to influence decision making.
• Adopt a coaching approach to enable managers to own their decisions 
• Ensuring HR due diligence and documentation requirements are conducted effectively and are compliant with company policies and legislation

2. Development & Implementation of HR Policies

• Assist in the development or review of HR policy, procedure or guidance as required.
• Coach and support managers to understand and implement policy, guidance, and practice 
• Ensure all HR policies are fully implemented within the Charity.

3. Absence and Reporting 

• Manage the administration of the Company Sick Pay. On a monthly basis review sickness absence, analyse the data, calculate sickness absence entitlement, and liaise with Managers and Payroll accordingly. Review and produce a quarterly report of absence trends for the Management Team.
• On a monthly basis analyse people related metrics, data and trends to make recommendations to the management team. Develop action plans and liaise with managers to address identified people issues across the Charity.  

4.Health Management and Employee Wellbeing

• Assist with the responsibility and communication of various employee benefit schemes,

• Eg. Perkbox, Cycle to Work, Health Management and Eye Care Vouchers. 

• Advising on safe remote working

5. Administration and General Management

• Maintain close links with the other teams with the HR function ensuring that they are aware of any relevant issues or concerns, and working with them to improve their performance. 
• Maintain and update employee records ensuring they are up to date and held securely in accordance with GDPR.
• The post holder will carry out any additional duties commensurate with the grade and type of job. 

Person Specification

Education and Training

Essential: 

• Level 5 CIPD or equivalent proven experience 
• CIPD Graduate or equivalent proven experience 
• Proven up to date knowledge of employment law and best practice 

Desirable: 

• Level 7 or equivalent proven experience 

Acheivements & Experience

Essential: 

• Proven HR experience in a rapidly scale-up organisation.
• Excellent generalist/operational HR experience at HR adviser, HR People Partner level or equivalent. 
• Proven practical experience in managing complex ER cases including absence, disciplinary, grievances and appeals.
• Experience in managing large volumes & multiple tasks 
• Proven experience of proactively partnering with managers to influence, coach and improve operational service delivery and build management capability 
• Experience in mediating to resolve issues.
• Experience of writing key HR policies and procedures. 
• Demonstrable experience with HR metrics. Able to produce, analyse and report management information 

Desirable

• Experience of managing projects to completion 
• Experience of designing and delivering training in HR issues 
• Desirable experience of working in a charity supporting young people

Skills & Abilities

Essential

• A commitment to Speakers for Schools and the people we support
• Able to communicate and present sensitive or complex information in a clear and easily understood format
• An intermediate level of understanding of MS Word, Excel and HR Information systems 
• Resilient and able to work autonomously. Able to manage a high workload of competing priorities
• Approachable, proactive “can do” customer focused attitude.  Able to exercise effective judgement and sensitivity to situations or needs
• Ability to demonstrate presence and credibility within the organisation and manage key stakeholders. 
• Be a team player, pro-active & have excellent communication skills
• A commercial and pragmatic approach to providing HR solutions.

Desirable

• Demonstrable commitment to listening to and valuing diverse views, particularly those of people who are often marginalised.
• Knowledge of CharlieHR, iTrent, SalesForce or other HR systems
• Experience in implementing HR systems

Personal qualities

Essential

• Able to communicate and respect diverse teams
• A natural leadership style, able to gain respect and work as a team player with a range of people
• Genuine, down to earth nature
• Strong organisational skills and a collaborative approach
• High degree of ethics and professional standards

We are looking for people who:

• Are sociable and confident and happy building and maintaining relationships with multiple stakeholders
• Excel at organising their workload and enjoy driving work forward independently

You will be working directly with:

Reports to Chief Finance Officer

How to Apply:

Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Please note, if you do not provide a covering letter your application will not be considered.

Appointees are subject to a successful DBS check, as contact with young people is likely.

The Journey to joining Speakers for Schools:

Interviews will be scheduled as applications are received, before the closing date, and will take place over Microsoft Teams. We may appoint before this date depending on applications.

We will be closing this on or before Friday 28th August.

Our new team member will start ASAP.

Reference ID: Senior HR Officer

Job Types: Full-time, Permanent

Salary: £35,000.00 to £45,000.00 /year

Financial processing

• Process donations received directly into AKF (UK)’s bank accounts into Raiser’s Edge and iScala promptly and accurately

• Process donations received from online fundraising websites into Raiser’s Edge and iScala promptly and accurately

• Process donations received through the AKF (UK) website into Raiser’s Edge and iScala promptly and accurately

• Process monthly donation packs from the Jamatkhanas into Raiser’s Edge and iScala promptly and accurately

• Process all non-donation related income received into iScala promptly and accurately

• Ensure all cheques and cash received are banked promptly

• Ensure funds received for other AKDN agencies are transferred on a quarterly basis

Financial controls

• Complete the reconciliation of Raiser’s Edge to iScala and to the bank on a monthly basis

• Complete bank reconciliations on a monthly basis

• Complete the reconciliation of all funds received for other AKDN agencies on a monthly basis

• Complete other balance sheet reconciliations as required by the Financial Controller

 Financial administration

• Ensure Raiser’s Edge is up to date with key donor information and standing data

• Ensure that backups of Raiser’s Edge are performed on a regular basis

• Send letters to donors to acknowledge donations received on a timely basis

• Inform the AKF (UK) National Committee Chairman of all donations greater than £10k

• Ensure AKF (UK) Gift Aid declaration forms are up to date and in line with current legislation

• Prepare and submit the online Gift Aid claims on a quarterly basis

• Ensure all donor queries are acknowledged and answered promptly and accurately

• Provide assistance with the annual audit and in the preparation of the statutory accounts as required

Income reporting

• Produce the monthly report on all donations

• Produce monthly reports for AKF Geneva on Golden Jubilee and Diamond Jubilee donations

• Produce monthly reports for other AKDN agencies on donations received by AKF (UK) on their behalf

• Produce other ad-hoc reports on income as requested by the Financial Controller

Qualifications

• CCAB qualified accountant (desirable)

 Experience

• Solid hands-on experience in financial accounting

• Advanced experience using Excel and integrated multi-ledger accounting systems

• Experience working in a multi-currency environment (desirable)

• Experience of charity accounting and knowledge of such requirements

• Experience of individual donor administration and management

• Experience working as part of a small hands-on team

• Experience of filing Gift Aid claims

Skills

• Good interpersonal, customer care and liaison skills with a wide range of stakeholders

• Strong numerate skills with acute attention to detail

• Fluent in oral and written English

• Proficient in all Microsoft Office applications, especially Excel

• Ability to work under pressure, manage competing priorities and delivering to tight deadlines

• A commitment to high professional and personal standards and continuous improvement

• Ability to work in a multi-institution network within a multicultural environment

About us

Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you're as driven as we are to make this change happen, and want to inspire others to help make it happen, then join us.

About the role

You will significantly contribute to the development and production of appropriate supporter engagement initiatives including appeals, supporter feedback and other communications to develop supporters, maximise income and campaign activism and build commitment to the organisation.

About you

You will have experience of working in Individual Giving, with a focus on retention and supporter development. You will be self-motivated and hardworking with a desire to improve campaigns and performance. You will have a happy and positive outlook on work and be keen to join a motivated and positive team.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Head of Fundraising – Individual Giving / Legacies

CLIC Sargent must always be there to help families limit the damage cancer causes beyond health. This role will lead our Individual Giving and Legacies portfolio to drive the engagement, income and awareness we need to achieve this.

You will continue to deliver our strategic direction to grow and diversify individual giving and legacy fundraising with a focus on digital and innovative new approaches.

Head of Fundraising Requirements:

You will be a skilled manager and leader, committed to their people and to driving performance through their team and you'll be an expert in supporter marketing, experience and communication, who thinks digitally and innovatively with a track record in successfully managing and growing multimillion pound portfolios.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

This post is subject to a Disclosure and Barring Service check.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

Location: Flexible Location

Job type: Full Time, 12 Month Fixed Term Contract, 35 hours per week

Salary: circa £46,500 (outside London); circa £50,000 (London)

Benefits: In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

Closing Date:17 August 2020
Interview Date:20 August 2020

You may have experience of the following: Fundraising Manager, Senior Fundraising Executive, Senior Fundraising Officer, Head of Fundraising, Charity, Fundraising Director, Business Development Executive, Business Development Manager, Sales Manager, Sales Executive, Third Sector, NFP, etc.

Ref: 93800

**To apply for this vacancy, please ensure you download a copy of our application form from the documents section of our online portal when you apply and follow the instructions provided at the top of our job description page.**

JOB PURPOSE

This is an exciting opportunity to be part of a new organisation in start-up mode and help shape our digital channels from the ground up.

In this newly created role, you will be the focal point for the day-to-day editorial management of the charity’s social media channels and website. This will include content creation, scheduling, community engagement, analytics and campaign support.

Your first focus will be the launch of our social media channels, including Facebook, Instagram, LinkedIn and YouTube. You will also manage our new website, working closely with the digital fundraising team.

The role sits with the Communications team which is responsible for raising awareness and public engagement with the charity’s fundraising activity, UNHCR’s humanitarian work and the broader refugee cause.  You will collaborate with teams across the charity, including digital fundraising (who manage paid social advertising, display, search and email marketing), partnerships, special appeals, community fundraising and events. You will also be the key focal point for our coordination with UNHCR’s global and UK Branch Office social media teams.

If you think you have the relevant skills and the passion to use them to support refugees, we would love to hear from you. 

WHO WE ARE AND WHAT WE DO

United Kingdom for UNHCR is the United Nations Refugee Agency’s new national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection. We want those who work with us to share our values and passion for the cause.

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours.  Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES 

Planning and coordination

• Launch and grow our Facebook, Instagram, Twitter, LinkedIn and YouTube channels
• Deliver and schedule content on a daily basis, with flexibility to respond to news events and emergencies at short notice
• Provide timely responses to supporter queries on social media, coordinating with Supporter Care colleagues on messaging and follow up needs
• Respond quickly to sensitive issues and foster the growth of our online supporter community
• Manage the charity’s website to ensure high quality, timely content that supports all areas of the charity, including individual giving, corporate partnerships, legacies, PR campaigns, advocacy and governance
• Responsible for website maintenance and UX best practice

Content creation and campaign support

• Produce or commission multimedia content, including video stories, infographics, blog posts, web stories and other content to support charity activity
• Apply understanding of UNHCR’s humanitarian work to deliver strong storytelling and relevance content to the audience
• Adapt content from UNHCR head office and field comms to localise for UK audiences
• Develop digital editorial plans to amplify campaigns, milestones and events
• Deliver planning and scheduling in a timely manner, and be quick to respond to news and emergencies
• Support development of an online influencer strategy to enable passionate advocates to get involved and spread the word about UK for UNHCR’s work
• Flag and navigate political sensitivities in line with UNHCR and charity policies

Analytics and best practice

• Deliver analytics on social media and organic website activity, recommending changes in strategy or mix to improve effectiveness
• Maintain a search engine optimisation routine, working closely with the digital fundraising team and UNHCR HQ digital team
• Keep up to date with digital communications and content trends, platforms and tools
• Provide subject matter expertise, proactive assistance and advice as required for planning and delivery of digital and supporter journey projects Work with external experts, such web developers, UX and SEO specialists, to deliver periodic reviews and bespoke solutions when required
• Observe all legal and legislative requirements, comply with policies and procedures, and demonstrate a high level of confidentiality and integrity.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing social media channels to deliver engagement, campaigns and audience growth, preferably in the charity sector
• Experience in Content Management Systems (CMS) and website maintenance
• Experience of delivering digital comms that created an impression, raised awareness and prompted followers to take action
•  Experience of identifying and driving iterative improvements to digital channels through testing and analytics

Essential Skills/Knowledge

• Proficient in using Google Analytics and social media tools to evaluate performance and identify improvements 
• Knowledge of SEO and how to apply it to improve content and engagement
• Proficient in creating content for online use, using software such as Adobe Suite, Canva or similar to edit and produce basic assets
• Strong communication skills, applying tact and diplomacy in community management  
• Proficient in social media planning tools and platforms to schedule and post content  
• Researching images and writing compelling copy for different audience profiles
• The ability to prioritise multiple tasks, working proactively and sometimes under pressure
• Good attention to detail, strong ability to proof-read and pick up inconsistencies
• Understanding of GDPR principles
• Excellent stakeholder and relationship management skills 
• Proficient in Microsoft Word, Excel, PowerPoint,
• Must have an interest in global humanitarian affairs

Desirable skills/experience

• Working in a not-for-profit or advocacy organisation
• Experience with refugee issues or field work
• Experience in a start-up environment and establishing channels from launch

We’re looking for Senior Practitioner/Leader to join our growing team. We want someone to take the lead on complex cases, inspire our team by example and help us design our new health and social care services.

Place of Work: Office and home-based

Contract: Six months’ fixed-term; expected start September 2020. One month’s probationary period, one month’s notice required.

Hours of work: Full-time 40 hours a week

Salary range: £27,500-£29,500

Enhanced DBS required

Who we are

Support When It Matters (SWIM) is a Hackney-based Community Interest Company that empowers people of African, Caribbean, Asian and other Minority Ethnic backgrounds to improve their health, well-being and life chances.  SWIM is commissioned by healthcare trusts and London councils to help people from seldom heard communities to stabilise their health, housing, finances and relationships with others. We give them support, mentoring and signposting to wrap around services so they can play a full part in society as a valued contributor. We also run other targeted outreach programmes on the public health issues disproportionately affect our communities, which currently include COVID-19.

We positively celebrate diversity and welcome applications from people of all backgrounds.

What we want you to do

We’re looking for Senior Practitioner/Leader to join our growing team. You’ll take the lead on complex cases, providing advice and support to clients so they improve their health and wellbeing. The focus will be on psychosocial interventions as well as linking clients to specialist agencies, such as substance misuse, mental health services, welfare rights, advocacy, medical and legal services as appropriate. You’ll be able to work flexibly (including some weekend and evening work when necessary) to meet the needs of our clients.

You’ll be a team leader, providing regular supervision and guidance to SWIM’s other mental health and substance misuse staff.

And you’ll be a service designer, working with our Chief Executive to develop programmes that directly address the health and social care needs of our communities.

Who you are

You’ll have 7-10 years of significant work in a mental health and/or substance misuse setting. You’ll also be up to date on mental health, substance misuse and dual diagnosis policy and best practice guidance. Most importantly, you’ll be looking for a fresh challenge: we’re asking you to co-design and lead our targeted programmes to support the health and well being of people in London’s African, Caribbean, Asian and other Minority Ethnic communities.

Essential Qualifications

NVQ3 Health & Social Care

Relevant professional qualifications in substance misuse/mental health studies.

Motivational interviewing/Cognitive Behavioural Therapy

Desirable Qualifications

Leadership/management

Project management

Detailed role description

As SWIM’s Senior Support Practitioner/Leader, you will:

• Take the lead in providing outreach activities and mental health and substance misuse treatment interventions for people referred to SWIM, under the supervision of the Chief Executive.
• Provide line management support & supervision to SWIM practitioners within the service.
• Take the lead on complex cases and ensure co-ordination and links are made with the safeguarding lead– SWIM’s Chief Executive – for ‘at risk’ groups
• Support the engagement and development of volunteers and apprentices to deliver purposeful activities
• Be actively involved in the management team and help deliver/develop SWIM’s services to achieve the service outcomes and outputs.

Main duties and accountabilities

Your main duties will include:

Staff management:

• Co-ordinate the work of staff, volunteers and apprentices and activities within the service
• Monitor and evaluate the performance of staff. Support staff to achieve individual performance targets and outcomes. 
• Provide staff with regular one-to-one line management and co-facilitate group supervision
• Facilitate team meetings and staff training as required
• Be responsible for the allocation of staff, referrals and ensure caseload management structures are in place.
• Carry out regular audits

Service delivery:

• Organise, design and deliver a range of evidence-based targeted and specialist interventions, based on the clients identified needs
• Provide one-to-one sessions as part of targeted and structured treatment in a range of settings.
• Carry out effective assessment of needs and liaise with appropriate agencies/ organisations to facilitate effective referral, communication and support with other appropriate services.
• Support clients where required through referral and support to access:

• Appropriate health services including: mental health, sexual health and BBV services and to facilitate the offer of personalised Hep B/C tests for certain clients.
• Any other service to meet individual needs and achieve positive outcomes.

• Provide satellite services away from our central office base where required, to offer clients a wider choice of accessing services and to enable those with specialist requirements to have their needs met in appropriate settings.

Monitoring and auditing:

• Maintain effective administrative and reporting processes, keeping case files up to date in line with SWIM case recording guidance
• Carry out regular auditing of case files and ensure learning from them is implemented throughout the team
• Develop, monitor, evaluate and report on care plans, and risk assessments throughout the client’s treatment journey
• Monitor and support staff in delivery of safe effective care and support of service users and others accessing the service to achieve positive outcomes required in accordance with SWIM service standards, requirements, and outcomes
• Manage collate and evaluate, performance information and data, providing written reports when required

Partnership work, promotion and training:

• Manage service user groups and activities and support volunteers’ participation.
• Represent and promote where appropriate, the service and SWIM at local to other agencies and establishment events and meetings, delivering training and presentations on behalf of the service.
• Facilitate and supervise staff, service users and volunteers in the delivery of activities including; one-to one interventions, group work, events, presentations and training.
• Provide consultation, information and where required, training and presentations, to other professionals and service stakeholders
• Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals, care and risk management
• Promote continued joint working with other partners

Other:

• Maintain and update professional knowledge and competencies ensuring that you  and staff you manage are up-to date on all relevant SWIM policies and procedures and are working in line with local and governmental frameworks such as Public Health England, Safeguarding etc. ensuring these are implemented in the service
• Manage your time and activities safely and effectively, to meet with the priorities and delivery requirements of SWIM; contributing to achieving the standards of care, quality and positive outcomes required
• Ensure that all records and activities are documented and maintained accurately, in a timely manner to meet with SWIM service standards and requirements
• Contribute to management meetings and training events
• Promote equality of opportunities and diversity at all levels
• Comply with SWIM Health and Safety policies and procedures.
• Any other reasonable tasks that support the objectives of this role

Person specification

Senior Support Practitioner/Leader

Personal effectiveness:  essential

• Understanding of the challenges experienced by people with challenges caused by their mental health or drug and/or alcohol use)
• Ability to work in a recovery orientated, person centred, non-judgemental manner
• Ability to provide calm, consistent support to those experiencing a mental health crisis
• Experience of working towards achieving individual and team objectives
• Good time management and able to work to deadlines
• Confident and effective communicator
• A good listener
• Understanding of the importance of professional boundaries working with vulnerable people
• Collaborative team working skills
• Adaptable and able to work in a challenging and changeable environment
• Proven track record in managing incidents of verbal and physical aggression

Technical effectiveness: essential

• In-depth knowledge and understanding of the complex and multiple needs faced by the service user group
• Numeracy, literacy and IT skills
• Committed problem solver

Acquired experience & qualifications: essential

• A demonstrable belief in a values-led approach to working with service users with a Mental Health issue.
• Holds qualification appropriate to the sector e.g. NVQ 3 or willingness to study towards same
• Working knowledge of Safeguarding of Vulnerable Adults framework, the ability to follow procedure and development of a culture of safe practice

Other requirements

• Work flexibly, which may include occasional out of hours and weekend work

Location: London

Salary: £34,985 per annum pro rata inclusive of Inner London Weighting

Contract: Permanent, Part-time

At Refugee Action, we have a vision of a UK in which refugees and people seeking asylum will be welcome, can get justice, live free of poverty and successfully rebuild their lives. We empower refugees and people seeking asylum to influence both our work, the issues that matter to them and decisions made by government and we are a trusted partner for others who share our vision. It's an exciting time to join the charity as we work towards achieving our 3-year strategy objectives (2019-22).

Never has there been a more important time to stand up for refugees in Britain. Refugee Action has recently invested in the development of crucial high value income streams, and an exciting opportunity has arisen for a passionate and enthusiastic Senior Philanthropy Officer to join our fundraising and brand team. Working with the Philanthropy & Partnerships Manager, and Philanthropy & Partnerships Officer this role will support the development and implementation of an effective programme to grow major gift income from individuals. You will also play a key role in project managing our special events calendar for this audience.

Providing high quality relationship management, research and events delivery, the successful candidate will play an invaluable part in growing this programme at a vital time for Refugee Action.

To succeed in this role you will have:

• Excellent relationship management skills and a track record of recruiting, building, maintaining and managing successful individual relationships.
• Experience of making face to face asks (of £10k+) and of influencing and building credibility with external contacts and colleagues.
• An engaging communicator with experience of conducting meetings with a variety of audiences including wealthy individuals and influencers.
• The power to persuade, motivate and inspire people through excellent written and verbal communications skills.

• Demonstrable successes of complex project management and meticulous event planning and management.
• Passion and motivation to raise vital funds to support refugees and people seeking asylum in the UK.

Those with lived experience as a refugee or an asylum seeker are encouraged to apply.

For more information and to apply, please click on appy now.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have trebled. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

Our Fundraising team has an ambition to grow our income beyond £60M in the next five years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

We're looking for someone to join our Individual Marketing Acquisition team who will attract new supporters to support us financially for the first time. The Acquisition team work across a variety of direct marketing channels to deliver campaigns, develop new propositions and new fundraising products. Using audience insight we find the moments that are important for potential supporters and understand their motivations to best engage them with our cause. This is an exciting opportunity for an individual who has experience working as a marketing campaign manager in a dynamic and fast-paced environment. In this role you will be able to develop your direct marketing skills and product development skills whilst working as part of an ambitious and collegiate individual marketing team.

This opportunity would best suit a direct marketer who has experience acquiring new/winning back customers/supporters and driving revenue/sales increases as well as experience managing large direct response campaigns. We're looking for someone who is a creative and passionate team player with a keen eye for detail.

You will be

* Responsible for delivering elements of the Acquisition strategy.
* Delivering campaigns autonomously or as part of an integrated approach across fundraising and the wider Age UK group.
* Developing excellent supporter journeys for new financial supporters to ensure supporters feel appropriately thanked and welcomed.
* Taking a bold approach to innovation to find new ways to engage new audiences and improve existing ones.
* Using audience insight to inform supporter engagement decisions.
* Working closely with the wider Individual Marketing team in the development of future fundraising strategies.
* Working with internal teams and external agencies
* Completing financial reporting for your campaigns

What we offer in return

* 26 days annual leave plus Bank Holidays
* Annual leave purchase scheme
* A fantastic pension
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

You will be passionate about sharing USPG’s vision with a variety of existing and potential supporters.

Your role

• to increase engagement and gifts from churches currently supporting USPG; to engage new churches and supporters; and to re-engage churches whose support has lapsed.
• to increase engagement from individuals and recruit new individuals to become USPG supporters.
• to deliver fundraising appeals and campaigns ensuring that supporters go on a meaningful journey with USPG and become lifelong supporters
• to work closely with the with the wider Mission Engagement Team to ensure there are a growing number of engaged individuals and churches with an awareness of both fundraising and Mission Engagement activity

USPG is looking for someone with

• experience of managing fundraising or marketing campaigns and appeals
• ability to write compelling fundraising copy
• experience of managing a supporter CRM
• experience of and understanding of fundraising within the church context

You will be

• highly organised and efficient
• able to work in collaboration with a small staff team
• excited about engaging with a variety of supporters in order to help USPG achieve it’s mission

Jubilee Debt Campaign is recruiting a Senior Policy and Campaigns Officer to take forward our work on global South debt. This is a new, key role in the organisation and crucial to the success of our campaigns. You will be joining at a time when international debt is gaining in prominence as an issue, and it is crucial we campaign for a just response in the midst of the Covid-19 crisis and the climate emergency.

We are looking for someone with strong research and policy analysis skills, a strong campaigning mindset, experience of advocacy and statistical analysis, and a passion for social justice. We are not expecting you to already be an expert in all aspects of the role, but are looking for someone with the potential to develop quickly under the guidance of our Head of Policy.

We strongly value diversity and welcome applications from applicants from all backgrounds. We particularly encourage applications from people with a Black, Asian or minority ethnic (BAME) background.

The is a permanent role being offered on either a full-time basis or four days per week (35 or 28 hours). We offer pension contributions of up to 7.5% of your salary plus 1% of the average organisational salary, an annual leave entitlement of 30 days per year per annum plus bank holidays, and flexi-time working arrangements outside the core hours of 10am-4pm.

The deadline for applications is 9am on Monday 24 August. Interviews will be held in September (date to be confirmed).

Please see the recruitment pack for further details and information on how to apply.

A fantastic opening has arisen for a Database Marketing Officer to join our friendly and supportive Database Marketing & Insight team in the Individual Giving Unit at Plan International UK. 

Plan International UK is a global children’s charity. We work to give every child the same chance in life. 

This position is an excellent opportunity to improve your knowledge of how data is used in a complex fundraising environment. Working closely with the marketing teams, you will also be able to hone your skills in communicating effectively with business users. 

The main purpose of this role is to use SQL to deliver high quality supporter data selections for Public Engagement activities and to ensure data is accurately imported into the supporter database (currently CARE). 

The responsibilities of this role include:

• Using SQL to deliver targeted data selections for fundraising campaigns and other marketing projects 

• Importing data from external sources into CARE

• Improving data quality on the database by running queries and reports to identify where data is not accurate or in the right format 

• Helping to support the design and documentation of new procedures in order to achieve greater efficiency in our use of the database

• Carry out organisation-wide requests relating to database marketing 

As well as the essential technical skills needed in this role, it is equally important that you are able to adapt the way you communicate with non-technical stakeholders, making information accessible and meaningful.

Please click on the button below to apply

Plan International UK is committed to being an inclusive employer and we welcome applications from a diverse range of candidates, so that our workforce can be a good reflection of the world we live in and the children and communities we work with. 

We are open to discussing the possibility of slightly reduced hours for this role (28 hours a week minimum) and can offer some flexibility around start and finish times.

The deadline for applications is 9:00am on 20 August 2020.

Interviews will take place on 27 or 28 August

Due to the nature of our work with children and young people, we follow rigorous child safeguarding policies and procedures in our recruitment process. As a result, some of our roles are subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee or volunteer; this will depend on the circumstances of any offences.

Do you have a passion for working with people and helping to end homelessness? If so, Elmbridge Rentstart is the workplace for you! An exciting opportunity is available to join our fantastic support team in Elmbridge to work towards ending the cycle of homelessness in our borough.

Elmbridge Rentstart is a homelessness charity based in Walton on Thames. Our aim is to house and then support people who are homeless or vulnerably housed. The majority of our clients are supported into the private rented sector.

We are currently working in Elmbridge and Runnymede boroughs and each year we provide advice to around 400 people and go on to house and support circa 180 people (support is given for as long as each client requires it). Most of our clients cannot access private rented accommodation without our help.

What does the Senior Tenancy Sustainment and Homelessness Prevention Officer role involve?

The support team provide a front-line response to the prevention of homelessness for those people who may be experiencing housing difficulties or crisis. Our aim is to prevent homelessness, reduce the number of people in temporary accommodation and ensure that all clients have access to suitable, affordable accommodation.

We are looking for a highly motivated and determined individual who has proven experience working with people who are homeless or at risk of homelessness. This includes hard to reach groups and/or those with complex needs.

In this role, you will work with clients to navigate them through their own personalised pathways with the aim of reaching independence, focussing on their aims and ambitions, and assist in developing plans to achieve them. This includes interviewing clients who are referred to Elmbridge Rentstart, assessing their suitability for housing and support, providing pre-tenancy training and support once housed, giving assistance to gain employment, and where appropriate creating referrals to supporting agencies. The main purpose of this role is to provide training and support to clients as they prepare to become tenants and the continued support they may need once they are housed.

This role requires a committed, resilient and flexible individual who can contribute to delivering the team’s range of functions including the ability to provide real opportunities to people in need of help to access the services they require. This role can be demanding but is equally rewarding.

The ideal person for the Senior Tenancy Sustainment and Homelessness Prevention Officer role:

Previous experience working with the homeless and vulnerable adults within a similar environment is a must.

• A thorough understanding of issues faced by the homeless and relevant support and referral pathways.
• Experience of supporting high risk and complex clients using targeted services
• Ability to interview and assess clients to identify prevention options while working together with benefits agencies, local authority services and housing providers
• Extensive knowledge of the benefits system
• A proven track record in excellent customer service and in obtaining successful outcomes for clients
• An excellent understanding of the issues surrounding homelessness and its prevention
• In-depth experience of housing or tenancy support to assist the clients to move towards independence
• Excellent problem-solver, with the ability to meet deadlines
• Accurate statistical record keeping in order to produce reports for funders within deadlines
• Ability to interface with the Property Team to produce property-related documentation, conduct check ins/outs and assist in the process of housing clients
• Build and maintain excellent relationships with relevant agencies
• Experience and knowledge of the private rented sector
• Ability to work alone as well as part of a team.
• Proven track record of maintaining effective working relationships with colleagues, clients, the community, and other external providers.
• Discretion, client confidentiality and safeguarding are of utmost importance to you.
• Experience and confidence in dealing with challenging behaviour and resistance in others is needed.
• Good administration, numeracy and IT skills required.
• Excellent communication and report writing skills required.
• An enhanced DBS check will be required.

In return you will receive…

Salary of £25,000 -£26,000

20 days holiday + bank holidays (increasing with length of service)

To apply for this role, please submit an up-to-date CV and a cover letter stating your relevant experience and interest in the role.

Not open to agencies.

This is a rare and exciting opportunity to join a charity on a mission to improve the lives of young people in London. Last year, London Youth worked with over 27,000 young people through their sports development, employability, youth action, arts and outdoor education programmes. Their membership network of over 500 community youth organisations supported thousands more. Together they create opportunities for young people they would not otherwise have had.

Throughout London Youth's history, community youth organisations have provided a constant lifeline and a vital safe space outside the family and formal education. London Youth's vision today is that all young Londoners grow up healthy and safe, able to express themselves, navigate a fulfilling career and make a positive contribution in their communities. Their mission is to support and challenge young people to become the best they can be: developing their confidence, resilience, and relationship skills.

To continue their path to reach as many young people as possible London Youth are now looking for an inspirational and motivating leader to join them in the capacity of Director of Fundraising on a permanent basis.

London Youth - Director of Fundraising

Location: 47 - 49 Pitfield Street, London, N1 6DA

Compensation: Package of circa 70,000 per annum

Contract: Permanent

The organisation's growth to date has been driven by their expertise in fundraising from Trusts and Foundations. Now, London Youth are keen to diversify their fundraising efforts and grow income from Corporate Partnerships, Mid-High Net Worth Individuals and through Legacies. From a good financial base, the intention is to invest to support this growth and protect their long term sustainability.

In this newly created role of Director of Fundraising you will have responsibility for leading a brand new strategy. You will need to be a credible and tenacious leader, who can inspire a growing fundraising function and contribute to the charity's medium and long term vision and strategy.

To be considered for this position you will have demonstrable experience of income generation, with a proven track record of leading teams to deliver targets and continuously improve performance. You will have excellent experience of building high level relationships, developing funding propositions and securing significant funds.

Closing date for applications: 9.00 am Wednesday 9th September 2020

First stage interviews: W/C 14th September 2020

Second stage interviews: W/C 21st September 2020

London Youth values equality, diversity and inclusion and aims to reflect the population they serve at all levels within their organisation.

London Youth is committed to becoming an anti-racist organisation and they actively encourage applications from members of the BAME community and other communities who are under-represented.

If you would like to receive an Information Pack for this role, with details on how to apply, please contact either Natalie Lawford or Faye Marshall at Harris Hill.

We look forward to hearing from you.