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£45,017.80 per annum
Contract (9 Month Fixed Term Contract (Maternity Cover))
Job description

Salary: £45,017.80 per annum

Hours: 37.5 hours per week

Location: Bristol, Sheffield or Homeworking (UK)

Contract Type: 9 Month Fixed Term Contract (Maternity Cover)

Closing Date: Sunday 16th June at 11:30pm

Are you an experienced Senior Service Designer professional seeking an opportunity to work for a leading UK homelessness charity? Then join Shelter as a Senior Service Designer and you could soon be playing a vital role at the heart of our Digital team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role as a Senior Service Designer will involve designing end-to-end journeys of a service or product as well as the processes and steps to make that journey work. As an experienced designer with the ability to influence and mentor others, you will work with the team to complete their goals and to help Shelter deliver our strategy.

The role involves working not only with the team, but across the organisation to listen to the needs of technical and business stakeholders and communicating effectively with diverse senior stakeholders. You will also mentor, support and develop your line reports to improve design and research practices and processes.

Using Human-Centric design principles, leading on service design projects and influencing strategic decisions – are just some of the aspects of this role that will see you thrive.

About the team

As a Senior Service designer, you will be working in the Digital design team, alongside with front and back-end developers, UX designers, Content Designers and User Researchers. You will be working as part of a team to build user-centric, high quality and impactful products and services that tackle the high priority needs of our users.

It’s an exciting time to join Shelter’s cross-functional central digital team.

About you

You’ll need to be an experienced designer with the ability to consolidate complex and conflicting information into easily understandable and actionable design outputs. You’ll have experience in managing a team, mentoring and engaging in feedback to help Shelter achieve its wider goals. You can take complex tasks and prioritise them effectively and have experience in inclusive research and design practice. You’ll also be able to prototype and generate ideas as a collaborative activity and use agile methodologies to be flexible in your approach and delivery.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV with examples or links to your portfolio and a supporting statement which addresses how you meet the points in the 'About You' section of this job description. Please provide specific examples following the STAR format to describe the Situation, Task, Action and Result. You are also required to address the behaviour below throughout your responses:

  • We prioritise diversity and have an inclusive and open mindset


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted by
Shelter View profile Company size Size: More than 1000
Posted on: 31 May 2024
Closing date: 16 June 2024 at 23:30
Tags: Management,Vocational/Services,Digital

The client requests no contact from agencies or media sales.