Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Project Development Analyst can be based in any of our national offices, and will join the Pension Wise team in supporting the development and improvement of this exciting and evolving service. This role involves working with the Project Development Manager to provide data analysis, research and project management support to the wider service delivery team and funder. 

We’re looking for someone who has exceptional analytical and communication skills, who is comfortable in presenting data and making recommendations based on your research. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be comfortable managing projects within established project management methodologies, and identifying and proposing opportunities for improvement. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Department: Universal Support / Help to Claim

Hours per week: 36.15

Interview date: w/c 15th June 2020

Contract Duration: 31/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As Senior Project Manager you’ll hold a senior role within the Continuous Improvement function of the Help to Claim programme, bringing effective project management to the function, ensuring efficient delivery of innovative solutions to improve service delivery.  

You’ll support the development of innovative solutions to improve service delivery, showing leadership to integrate an agile and user-focused approach through the whole development of a solution (from concept to through to pilot).

In the role, you’ll provide project management oversight to the Continuous Improvement function, whilst managing the programme's relationship with the wider learning and development department.

This exciting and dynamic role will test your leadership, agile working, problem and solution ownership, strategic ownership, user focus and coaching skills, so that you can drive continuous improvement and change into the service, department and organisation. You will inspire an innovative way of working and help to integrate it across the organisation. You will help transform the organisation into a forward-thinking leader in the third sector as it adapts to, and thrives in, the digital economy.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Duration: Two Years Fixed-Term (extension subject to funding)

Location: Cardiff or London

Are you a creative and strategic communicator? Are you able to develop digital content that sparks conversation? Can you help people produce impactful materials that share stories of our work in an accessible and compelling way?

We are looking to recruit a Digital and Creative Communications Manager ready to take on an exciting new role and apply their skills and knowledge to support a busy and ambitious team. You will lead on Elrha’s digital strategy, including our website and social channels, to help our work reach those who need it most, and enhance our voice in the humanitarian community. You’ll oversee production of materials of all shapes and sizes, making sure everything is true to our brand, stimulates interest and connects with our audiences. You’ll use your skills to support communication activities for flagship events to showcase the best of our work, and the work we fund.

We’re a global charity, working to find solutions to complex humanitarian problems through research and innovation. We fund and support work that goes on to shape the way in which people across the world are supported during a crisis.

We are based in London and Cardiff but our roles have a global reach. As an established and respected part of the humanitarian community, we work closely and meaningfully with our fellow networks and actors to make change happen.

You will be given a high degree of autonomy in your work, so to be successful, you will need to be flexible, bold, and work well in a constantly changing environment. You will have strong organisation skills and experience of managing a varied workload while paying attention to the tiny details.

If you are passionate about using your communications skills and experience to support the humanitarian community and those affected by crises, and you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.

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We are committed to the safeguarding and protection of vulnerable people in our work. This post is subject to a range of vetting checks including a criminal records disclosure. 

We recognise the positive value of diversity and promote equality, and are committed to improving employment opportunities for minority groups. We welcome and encourage applications from people of all backgrounds, particularly from Black, Asian and Minority Ethnic (BAME) and disabled candidates, as BAME and people with disabilities are currently under-represented throughout our work. We also welcome applications from LGB and Trans, and non-binary candidates. 

The role will be appointed at the start of the salary band advertised, unless there are exceptional circumstances. This allows for incremental progression within the role and movement up the scale.

Closing date: Sunday, 7 June 2020 

Interview dates: Monday 22 June & Tuesday 23 June 2020

Location: Flexible

Department: Universal Support / Help to Claim

Hours per week: 36.15

Interview date: w/c 15th June 2020

Contract Duration: 31/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As the Research, Insight & Experience Manager, you’ll bring together and manage the research, evaluation, best practise, and data teams and support the wider Continuous Improvement function to ensure innovative ideas are supported by evidence and insight.

You’ll provide operational and strategic oversight to the research, evaluation, best practise, and data elements of the CI function, ensuring a coordinated approach to understanding the development areas within the programme - supporting the function to create innovative solutions to the problems identified.  

You’ll ensure that insight and intelligence is gathered from the entire programme and transformed into innovative concepts which support the service design and development team in building the concepts and turning them into reality.

As a senior member of the Continuous Improvement function, you'll oversee the operational relationship with other areas within the Continuous Improvement function of the programme.

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re Mind, the mental health charity. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and campaign to improve services, raise awareness and promote understanding.

Last year, our helpline services supported over 100,000 people – and we are ambitious to grow our reach and impact further in the coming years.

We’re looking for a Senior Helplines Officer, to cover a Maternity Cover,  who can lead the day-to-day running of the service, monitoring and evaluating quality and performance, and who can work closely with the advisor team to ensure they are well supported.

You will need to demonstrate excellent interpersonal and organisational skills and be a natural and empathetic team player. A sound understanding of mental health problems – be that through personal experience, or previous job role – is highly desirable.

Please refer to the full Job Description upon applying for the role

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Maternity Cover – Fixed Term 1 Year

For post-holders based in London – Salary £36,082.00: Regular (monthly) visits to the helpline (based in South Wales) are likely to be required as part of the role, with occasional overnight stays required.

For post-holders based in Cardiff – Salary £34,410.00 : Regular (fortnightly) visits to the London office are likely to be required as part of the role, with occasional overnight stays required.

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Witness and Consumer Service provide telephone advice/support and/or face to face support across England and Wales. We are looking for an individual to fulfill the role of Business Analyst / Project Development Officer for the two services.

This role provides the business analysis and project development support on the ongoing improvement of the two services. You’ll work with the Project Development Manager and the operations managers to identify problems in each of the services and design user-centred solutions. You’ll then support with delivering those solutions, gaining buy-in from decision makers and stakeholders. You might also be involved in investigating funder priorities and developing service improvements to support the securing of future funding.

You don’t need to be an experienced Business Analyst for this role. 

We’re looking for someone who has exceptional communications skills, with experience in confidently facilitating workshops and/or meetings with stakeholders, particularly where they have conflicting priorities. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be forward-thinking, anticipating potential business problems before they arise, and you’ll be able to see the bigger picture and understand how different business areas fit together. You’ll be comfortable managing your own workload and identifying and proposing opportunities for improvement

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2018-19 more people than ever have accessed our services during, and we're solving more problems than ever before. We helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 29 million times. We help with everything from money issues to problems at work, housing to consumer rights. 

In this varied and exciting role you’ll join our data and analysis team, and use your excellent numerical, analytical and statistical skills to assist in the analysis and reporting of data on a variety of policy, performance and evaluation research projects. You’ll have the opportunity to work across multiple internal teams, and on a variety of diverse research projects.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.