Senior retail customer assistant jobs
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Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences?
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Title: Supporter Engagement Assistant
Reports to: Supporter Engagement Coordinator
Hours of Work: Both Full time and part time hours available (21 – 35 hours per week)
Salary: £23,853 per annum, FTE
Based: Bristol – Office base at County Gates, BS3 2JH
About Us
We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can.
About You and The Role
At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion – for our cause, for the people we help, and most importantly, for the people who help us save lives.
We’re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills.
GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.
You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.
Closing date: 9am on Friday 10th July 2026
N.B. Applications may close prior to the deadline if sufficient high-quality applications are received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.
Please contact us if you require reasonable adjustments.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Enham Trust is one of the UK’s longest-established disability charities, supporting disabled people to live, work and enjoy life for more than 100 years. As part of the wider Aster Group, Enham continues to deliver specialist services with a clear social purpose.
We are seeking an experienced and proactive Interim Head of Fundraising to provide operational oversight and work with senior leaders on the strategic development of income generation during an important period for the charity.
Reporting to the Assistant Director of Income Generation, Fundraising and Engagement, you will lead and support a small but committed fundraising team, including the Corporate Partnerships Manager and Valued Donor Fundraiser, while ensuring robust governance and fundraising compliance across the function.
This is a leadership role where success will come from your ability to guide and support the team, and ensure fundraising activity is delivered in line with best practice and regulatory requirements.
There is an established senior leadership presence within the fundraising function, and this role has been created to provide additional capacity and continuity during a period of need. It offers an opportunity to build on existing work and maintain momentum while supporting the team and wider organisational priorities.
Key Responsibilities
- Provide leadership and direction to the fundraising team, supporting performance, development and delivery.
- Produce high-quality reports, analysis and updates for senior stakeholders and Boards.
- Ensure compliance with fundraising legislation, the Code of Fundraising Practice and wider governance requirements.
- Oversee fundraising policies, processes and risk management frameworks.
- Work collaboratively with colleagues across Enham Trust and the wider Aster Group.
- Monitor fundraising performance, KPIs and budget management.
About You
We welcome candidates from a broad fundraising leadership or management background. What is essential is your ability to provide strategic leadership and confidently navigate fundraising governance and compliance frameworks.
You will bring:
- Fundraising leadership experience.
- Strong knowledge of the Code of Fundraising Practice, fundraising regulation and charity governance.
- Experience producing reports and presenting information to senior leadership teams and Boards.
- A track record of leading, motivating and developing fundraising teams.
- Excellent stakeholder management and communication skills.
- Confidence working autonomously in a remote environment
- Experience using CRM systems, ideally Donorfy.
- A collaborative, solutions-focused approach, with the confidence to challenge and improve existing ways of working.
Why Join Enham Trust?
This is an opportunity to make a meaningful impact within a unique organisation that has been championing opportunities for disabled people for over a century. From its accessible community and employment programmes to its care, housing and retail services, Enham Trust delivers life-changing support every day.
You'll join a passionate team with strong organisational backing, ambitious plans, and the freedom to bring fresh thinking, leadership and expertise to the fundraising function.
Working Arrangements
- Fully remote role (Travel to Andover approximately once per month to meet with the team)
- Occasional travel to fundraising events and meetings as required.
- Fixed-term contract for 4 months.
If you're an experienced fundraising leader who thrives on strategy, governance, team development and driving improvement, we'd love to hear from you. To register your interest please apply here, or for more information contact Leanne or Jen at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.
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