Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with autism?

We are seeking a highly skilled, proactive and resilient Service Manager for our specialist service in Ulverston. This service has been developed to meet the needs of people with complex care needs including those with a learning disability, autism and those who display behaviours which can challenge.

Your role will be to lead the service as the Registered Manager, deploying your staff team effectively and creatively to deliver the highest standards of care and support, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, professional, person-centred practice and Active Support across the service. Relationships will be built based on respect and unconditional positive regard. You will be responsible for leading practice development and delivery across the service.

Key Tasks and Duties-

• Working as part of the Duty Manager Rota, which covers seven days a week which includes ensuring the robust leadership of the service.
• Providing direct support to service users for part of your working week.
• Working alongside staff members as they deliver support to monitor and observe their interactions and practice with service users, offering guidance, support and opportunities to learn how to dynamically respond to risk appropriately.
• You will be required to provide a practical response to service users behaviour that challenges, for example if you are present when there is an incident, you will be expected to respond to ensure that staff feel fully supported with such challenges.
• You will be responsible for reviewing all Behavioural Incident Reports, providing feedback on the approaches used using our Airtable Reporting Mechanism.       You will carry out debrief and reflect with staff following all incidents and will use your time to coach and mentor staff and junior managers to ensure they understand the importance of following behavioural guidelines.
• You will hold regular core staff meetings, providing staff with opportunities to reflect upon support difficulties and positive outcomes. You will provide staff with opportunities to build and develop emotional resilience in their work.
• You will work with the Complex Care Lead and other members of the team to present your findings following incident analysis and from staff consultations to ensure a round approach is delivered.
• You will ensure actions recorded on Clinical Action Logs are completed and will bring any concerns to your Service Director.
• You will provide accurate and robust updates to the multi disciplinary teams involved with our service users, ensuring they have access to appropriate analytical information to enable them to have confidence in our approaches.
• You will attend all MDT meetings for service users and will prepare appropriate and regular updates for all such meetings.
• You will be responsible for assessing new referrals for the service and will be able to create robust formulations of need, including appropriate transitions and initial support information.
• You will attend all contract review meetings and you will ensure your contribution is well prepared in advance.
• Developing the skills, knowledge base and professional practice of the senior team.
• You will be responsible for auditing all aspects of your service and developing action plans and systems to ensure continual service improvement.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. Our services in London and the South East employ over 600 staff supporting around 1,000 people with care and support needs.

Closing Date: 09 June 2020