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Job Title: CRM Operations Analyst
Team: Digital Transformation & Technology (Supporter Engagement & Experience)
Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
Context and purpose of role
At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.
By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.
Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.
Key Responsibilities
User Support & Administration
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Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.
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Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.
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Provide guidance to staff on how best to use Salesforce for their day-to-day needs.
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Maintain and update user accounts, roles, and permissions.
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Deliver basic in-house training sessions and user guides to support adoption.
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Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.
Data Management & Imports
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Manage regular data imports
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Run reconciliations with Finance to ensure CRM records align with income systems.
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Support data quality initiatives, including deduplication and validation.
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Maintain GDPR consents, preferences, and data hygiene standards.
Reporting & Dashboards
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Build and update simple CRM reports and dashboards.
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Help staff use reports effectively, and create custom reports where needed
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Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.
Configuration & Changes
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Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).
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Support the Senior Salesforce DBA in testing and deploying small changes.
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Help enforce configuration standards and document processes.
Integrations & Pipelines (Support Role)
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Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).
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Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.
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Support basic configuration tasks to ensure reliable system-to-system connections.
The person
Skills & Experience
Essential
· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).
· Familiarity with data imports and reconciliation processes.
· Ability to write and run SOQL or SQL queries at a basic level.
· Experience building reports and dashboards in Salesforce.
· Strong attention to detail and accuracy in handling supporter data.
· Good communication skills, with the ability to support non-technical colleagues.
· Understanding of GDPR and the importance of data protection.
Desirable
· Salesforce Administrator certification (or willingness to work towards it).
· Experience in a not-for-profit, membership, or fundraising environment.
· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.
· Exposure to Azure Data Factory or other data pipeline tools.
· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).
Personal Attributes
· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.
· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.
· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.
· Adaptable – able to shift between operational fixes and long-term improvements.
· Curious – motivated to learn and grow in data engineering, BI, and analytics.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
THINK is expanding our Data function and looking for find a Data Consultant who can help achieve that growth.
THINK Data is the specialist data function of THINK, working exclusively in the charity and not-for-profit sector. We combine deep sector knowledge with hands-on technical expertise across three core areas: data health, analytics and insight, and CRM system challenges.
Led by the Director of THINK Data, the team covers key elements of data strategy with charity clients to help them get more from their data and make better decisions. Discovering the challenges around the infrastructure of systems, processes and insight capability charities need to make data work harder for their mission. The Director leads on new business generation, team development, innovation in data products and thought leadership across the sector. Part of that innovation is exploring the best ways to use AI in how we work and how we advise clients, taking a considered and human approach.
The Data Consultant role centres on data discovery and consultancy - working with charity clients to understand their data challenges and shape practical roadmaps for change. Alongside this you will contribute to client delivery, own key internal systems, and help develop new products and services.
This is an opportunity to grow. We are looking for a driven, ambitious individual with a background in charity fundraising and experience in data analysis and management, who is ready to take a step up into consultancy. The role offers a clear path to develop from Data Consultant to Senior Data Consultant, with the potential over time to progress towards Data Director. The right person will help shape the future of THINK Data and grow as the function grows.
To apply please follow the guidance in the Candidate Pack. Informal calls with Steve White, Director of THINK Data or Matt Smith, Managing Director of THINK are available upon request.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Product (Ecosystem)
Remote (UK-based) | Full-time - £93,130 + benefits (including 4.5-day week and 11% employer pension)
Now is an exciting time to join the leadership of Oak's Product team. We're supporting the Department for Education in implementing a refreshed National Curriculum by sharing open digital curriculum resources and expanding our reach to support the wider education ecosystem, including developers, EdTech tools, and AI assistants, with curriculum content that is pedagogically rigorous and machine-readable. We're also continuing to develop our work in safe, pedagogically grounded AI in education, at a time when the sector is moving fast.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
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Investors in People Gold - through external accreditation and colleague feedback
About the role:
The Head of Product (Ecosystem) reports to the Director of Product and will work alongside and in partnership with the Head of Product (Schools and Teachers), a role we are also hiring for, as well as leading our Quality Assurance discipline.
This role leads our Product squads responsible for expanding the reach and impact of Oak's curriculum beyond our direct-to-teacher and school products, as well as our Quality Assurance discipline. You'll be responsible for a portfolio of Ecosystem products and technical capabilities that make it easier for others to build innovative, safe and pedagogically robust tools using Oak's curriculum, data and code.
You'll also ensure that the way we create and structure our curriculum content works well for both Oak and others, maximising the long-term reach and impact of our curriculum across products, platforms, and AI-powered learning environments.
You'll play a key role on Oak's leadership team, working closely with colleagues across Engineering, Education and School Support, and help shape how Oak uses AI and emerging technologies to maximise the reach and impact of our curriculum across the education and technology sectors.
We welcome applications from candidates with significant experience leading cross-functional teams to develop innovative products from concept to product-market fit. You'll have experience thinking about content as structured data and be comfortable working at the intersection of product, engineering and emerging technologies. Ideally, you'll have experience launching new products, building strategic partnerships, and working with education or other mission-driven digital services.
If this sounds exciting and a good fit for your experience, we want to hear from you.
What You'll Be Doing:
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Lead, develop and manage a high-performing department across Product squads and Quality Assurance, supporting colleagues to grow and building relationships across Oak and beyond.
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Shape and deliver the product strategy for the Ecosystem, ensuring cross-functional squads work effectively to achieve strategic priorities and continuously improve how they operate.
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Develop Oak's Ecosystem product portfolio, exploring opportunities for wider integrations such as MCPs and APIs within the sector and build relationships to support this work
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Represent Quality Assurance at a leadership level, line managing the discipline and supporting its evolution in a world of AI
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Ensure every product delivers high-quality, accessible, safe, pedagogically rigorous experiences, including through our Ecosystem product portfolio, enabling us to scale for reach and impact
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Develop our use of AI, ensuring it stays safe, pedagogically robust and aligned with Oak's curriculum principles
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Maintain deep expertise in digital product management, product strategy, open content and data and emerging technologies and be the authority across Oak and more widely within the Ecosystem
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As a member of the leadership team, contribute to Oak's strategy and planning, and model our culture across the organisation
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Manage the Product budget (six figures), sharing the Product Management budget with the Head of Product (Schools and Teachers) and owning the Quality Assurance budget
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Deputise for the Director of Product, and take on other duties as needed
We’re looking for:
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5+ years of experience in product development, including at least 2 years setting product strategy across multiple teams/squads in a product-centric organisation
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Experience of recruiting, managing and leading high-performing teams
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Experience of managing a significant budget
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Demonstrable experience of designing, implementing and continuously improving agile ways of working.
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Demonstrable experience of supporting high-performing teams outside of your own areas of expertise.
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Proven success in understanding and articulating challenging technical concepts, including the use of generative AI in products, to senior stakeholders.
As part of the Oak team, you'll contribute to the wider success and culture of the organisation. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required), and you will continuously look at ways that the team can keep getting better. You will excel at working on a remote team, building relationships, and managing your time effectively.
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.
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A 36-hour working week, with half-days on Fridays or every other Friday off.
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.
We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.
Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You’ll answer a few admin questions and some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.
If you are shortlisted, we’ll invite you to the next stage, which will consist of remote Zoom interviews.
First round introductory interviews will be held on:
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Thursday, 23rd July 2026
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Monday, 27th July 2026
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Wednesday, 29th and Thursday, 30th July 2026
Second round interviews will be held on:
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Wednesday, 5th and Thursday, 6th August 2026 and
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Thursday, 13th August 2026
We love giving feedback, so at the end of the application process, we'll share how well you performed.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please get your application in early to avoid missing out.
We are an equal opportunity employer.
We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.