Do you want a job where you make a difference every day? Are you organised, methodical and enjoy working as part of a friendly team? If this is you then you should take the next step and apply to join the family of the Fishermen’s Mission.

The Fishermen’s Mission is a Christian charity that provides emergency and welfare assistance to active and retired commercial fishermen and their families through practical, spiritual and pastoral support. Every year we help thousands of clients, many in desperate circumstances.

The operational staff are supported by a small Head Office team comprising the Chief Executive (who is also the Chief Operating Officer) and the Director of Business Development, with administration provided directly by the Executive PA, Operations Manager and the Operations and Business team.

About You

You will be able to undertake a wide range of tasks in differing situations, with a degree of personal responsibility and autonomy. It is important to be able to work both alone and as a member of the team. 

In order for the Charity to work effectively, you may be required to assist with other areas of work and, therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

Purpose of the Role: To support the Information Systems Manager to deliver a high standard of supporter care to the donors and clients with whom we communicate.  To be part of the wider Business Development Team. Provide administrative support to the Information Systems Manager and the Business & Finance Manager (for a maximum of 5 hours per week) to deliver a high standard of supporter care to donors and clients with whom we communicate.  To process donations and invoices on internal databases.

Specific Responsibilities

• Process the Direct Debit Scheme
• Process all online fundraising donations through Raiser’s Edge (RE) including the appropriate thank you letter
• Write queries and exports to generate mailing data (especially for appeals) and set up appropriate income codes and internal brief to support the mailings
• Process Gift Aid Claims quarterly
• Set up coding on RE for new financial year and new projects
• Manage supporter letters on RE (set up new, update seasonal wording on general letter and archive old letters)
• Generate reports as requested by fundraisers to analyse income
• Train and support staff and volunteers in use of RE and ReNXT
• Support Navigator (our interactive client site linked to ReNXT) to assist Port Staff if required
• Month End and Year End reconciliation support (working with finance team)
• Inputting gifts into the Finance database (SUN) when required
• Assist with the payment of invoices when required

Shared Responsibilities within Appeals Team

• Working with the other appeals team administrator to ensure that all appeals team tasks are supported by covering their specific responsibilities in times of absence or high volume.
• Data capture of additional supporter details and adding new supporters
• Accurately capture supporter mailing preferences and gift aid declarations
• Support the fundraisers with the administration of fundraising events
• Support the annual audit by gathering of paperwork and answering of questions
• Accurately file all income paperwork and Gift Aid declarations
• Accurately file all digital filing and income reports
• Annually archiving of income paperwork
• Support the appeals team volunteers
• Carry out clean-up and maintenance housekeeping on the RE database as requested including maintenance of the client data on a regular housekeeping process
• Write and maintain up to date procedures

Shared Responsibilities within operations administrator team (Appeals and Finance):

• Answer the main head office phone number and free-phone number and monitor the night service and update the 24/7 cover phone
• Open incoming post and send out parcels and letters
• Answer HO front door and greet guests
• Manage the enquiries email account
• Act as extra team support for other team members (Exec PA & Operations Manager)

Additional tasks

• Contribute to all meetings (team meeting, Head Office stand up, Business Development Team meetings)
• To carry out any other tasks as required
• To work at all times with compassion and empathy, within the Christian Ethos of the organisation.

Person Specification

Essential

• CRM experience (preferably Raisers Edge)
• Administration experience in an office environment
• Ability to data input to a high degree of accuracy
• An excellent personable telephone manner
• Able to work as part of a team
• Intermediate skill level using Microsoft office (Outlook, Word, Excel)
• Highly organised
• Strong attention to detail
• Demonstrate integrity to handle cash donations and respect confidential information
• The ability to represent the Fishermen’s Mission with appropriate compassion, clarity and confidence

Desirable

• Charity experience
• Office 365 experience
• Experience of working in a busy environment
• An understanding of the HMRC Gift Aid Scheme
• A comprehension of Data Protection laws
• Knowledge of the Fundraising Regulator Code of Practice
• Experience of working with volunteers

This is a very exciting opportunity for a highly skilled, experienced and motivated CQC Registered Manager with a strong care background and a passion for providing high quality care. You will be required to provide support and direction to the Management Teams, delivering care and support in Care and Wellbeing Centres, and also Care within people’s Homes.   

The role will be challenging, but in return you will be rewarded with an immense sense of job satisfaction. You will work for an organisation that is values led and really cares about the people we support and who work for us. We have an extremely motivated and dedicated Management team who will support you and help you to succeed. There will be opportunities for training, continuous personal and career development. We also offer a competitive salary and a generous annual leave entitlement.

A Diploma in Leadership and Management in Health and Social Care Level 5 or working towards is essential for this role, to ensure the highest standard of care and support is delivered to the Charity’s clients, whilst meeting regulatory and legal compliance as set out by our regulators, The Care Quality Commission ensuring we are inspection ready.   

If you have experience in managing staff teams, client assessments, writing care plans, identifying risks and delivering exceptional services to our clients, then we would love to hear what you can bring to the role. 

For more information and a full job description please email

recruitment at ageconcernhampshire .org .uk or alternatively apply today.

Hampton Trust is a leading domestic abuse charity with a focus on tackling the root cause of domestic abuse and criminal behaviour.  We pride ourselves on being innovators in our field, highlighting gaps in service and testing new approaches.

In recent years we have expanded our reach from being a locally based Hampshire charity to now delivering across nine UK police forces. Earlier this year, our work featured in a BBC documentary called Home Truths, exploring Ian Wright’s experience of domestic abuse as child.

This is an exciting time for the organisation with potential to expand our interventions in other areas of the country.  As the Finance Manager you will lead on strategic and operational financial management of the charity.  A qualified accountant (or part-qualified with substantial, relevant experience) and inspiring leader, you will also contribute to the overall direction, planning and leadership of Hampton Trust.

Job title:                             Finance Manager

Working hours:                14 – 22.5 hours flexible on role requirements

Salary:                               £35-£40K pro-rata

Job Purpose:The purpose of this role is to lead on operational financial management of Hampton Trust. This includes financial analysis, preparing budgets/forecasts and compiling financial reports. You will provide support to the Chief Executive and Trustee board, enabling them to make informed financial decisions.  A member of the Senior Leadership Team, reporting to the Chief Executive the post holder shares responsibility for the Hampton Trust’s strategic development, financial and resource planning.

Applications close 9am on Monday 8th November 

Notification of shortlisting decisions by Friday 12th November

Stage one Interview Friday 26th November

Final stage Interview Thursday 2nd December 

Please note the successful candidate will be required to undertake an enhanced DBS check prior to starting employment.

Should you wish to discuss this role before application please contact Natalie Pearce. 

Next steps

Please submit your application via the Hampton Trust website by 9am on Monday 1st November 2021.  Don’t forget our offer of an informal chat prior to completing your applications is available if you think it would be helpful. Please also contact Natalie if you would like a copy of the draft financial statements for y/e 31Mar21 and the draft Achievement & Performance report.

In your application please include:

A cover letter explaining your motivation for applying and outlining how you meet the criteria detailed within the person specification

A full CV including education, professional qualifications and full employment history showing responsibilities and relevant achievements.

Hampton Trust is committed to improving and finding ways of creating a more diverse workforce and we welcome applications from all sections of the community.

Our Equal Opportunities Form will be processed for monitoring purposes only.  This information remains anonymised and will not be seen by the interview panel or used in any way for the purposes of selection. Completion of this form is voluntary and if you do not wish to answer any question(s), this will not affect your application in any way.

Victim Support is looking for a Homicide Caseworker to cover Thames Valley and surrounding areas.

This is a part-time role working 22.5 hours per week. Salary: £15,579.28 per annum (FTE £25,965.48 per annum)

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The successful candidate will be joining our South East team covering a large geographical area of the South East of England and will be responsible for provide a high-quality, front-line service to bereaved people following Murder, Manslaughter or Infanticide, and deliver a premium service.

You will be expected to act as the named contact and manage a complex case-load while maintaining multi-agency links with Police Family Liaison Officers (FLOs) and other relevant organisations that can help to progress identified needs; you will ensure that bereaved people are central and integral to all processes that concern them.

You will need to have excellent communication skills (telephone, email and face to face meetings), an ability to build and sustain solid working relationships with various partners and most importantly build rapport with victims. The post requires Caseworkers to visit victim's homes.

The ability to advocate and support victims through their recovery is a must, as well as managing the multi-faceted challenges you will experience on a day to day basis.

Applicants should have experience of working with vulnerable people. They should also be able to work under their own initiative and be able to prioritise work and conflicting demand/needs and interests, whilst keeping victims at the focus of all work undertaken.

You will be able to organise your diary to meet the needs of victims, whilst being able to respond to other tasks as they present.

You will be IT proficient (word, Outlook, Case Management systems) record keeping is an important aspect of the Case Worker role.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Beyond the Streets is a small charity with a big impact on creating routes out for women in prostitution in the UK. Your role is to support the ongoing work of Beyond the Streets by providing administration to ensure the efficient operation of the charity’s mission. You will play a valued role in the organisation and are key in supporting the directors and employees through a variety of tasks related to organisation and communication. You will be motivated and have relevant experience; someone who can understand the big picture and work to make things happen.

This is a part time job, 3 days per week, that will help ensure our organisation is thriving.

This post is for one year only to cover maternity leave

Do you want to work for an established and respected local mental health charity?   

Solent Mind is a ­mental health charity providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.

italk is the Improving Access to Psychological Therapies (IAPT) service provided in partnership between Solent Mind and Southern Health NHS Foundation Trust. To further develop our italk service we are now recruiting for the following position:

Reference: OAOct21

OPERATIONAL ADMINISTRATOR (italk)

Hours: 37 Hours Per Week

Salary: £19,880 to £21,409 Per Annum

Location: Eastleigh (West Hub) (currently working from home)

Closing Date: Tue 26 Oct 2021 (Before 9.00am)

Interview Date: TBC

We are looking for a full time Operational Administrator to join our friendly staff team at italk.

If you thrive in a busy office environment and are passionate about supporting people this could be the opportunity for you. This is a high level administration role so you will possess excellent communication and IT skills along with accurate minute taking. Your main duties will be to provide day-to-day administration support for our Clinical Managers/Lead Psychological Wellbeing Practitioners and maintain general administrative and office responsibilities to the italk service.

Our hard working and close-knit team is easy going, welcoming and fun.  You will also benefit from excellent benefits, including 25 days holiday to begin with and then 1 extra day per year, up to max 30 days. Learning & development opportunities, plus a contributory pension scheme are also part of the reward package.

If you are interested in being part of a constantly developing service and believe you have the relevant time management and initiative skills then we would love to hear from you!

APPLICATIONS ONLY ACCEPTED VIA OUR SOLENT MIND WEBSITE. 

Please see the ‘WORK WITH US’ then ‘WORKING AT SOLENT MIND’ then

'VIEW OUR CURRENT VACANCIES' pages for more information.

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500

The  Coroners’  Courts  Support  Service  is a charity supporting bereaved people attending an inquest at a Coroner's Court in England.  We are seeking an enthusiastic, energetic Volunteer Coordinator to take responsibility for managing existing volunteers, recruit and train teams of volunteers to Coroners’ Courts in the South of England and to set up the Service in Hampshire.

Extensive travel is involved and some overnight stays may be necessary depending on where the successful applicant lives.   A willingness to work on a flexible basis is essential. The 37.50 hour post is usually worked over a 4-day period to help manage the travel.

Full details of the role and courts you will manage can be found in the attached job description.

Interview dates: week commencing 15th November 2021

Short list interviews: week commencing 22nd November 2021

Do you want to work for an established and respected local mental health charity?

Solent Mind is a ­mental health charity providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.

Reference: ICTAONov21

ICT ADMINISTRATION OFFICER

Hours: 22.5 Hours Per Week

Salary: £23,057 to £24,830 Pro Rata Per Annum

Location: Southampton (with occasional travel within Hampshire)

Closing Date: Mon 01 Nov 2021 (Before 9.00am)

Interview Date: W/C Mon 08 Nov 2021

The Solent Mind IT Team looks after approximately 300 staff and volunteers on a Hybrid O365 / On Premise Solution, mainly using The Office 365 Suite of Software as well as Dynamics CRM and Great Plains, Citrix and The Azure suite of Security tools. We are looking for someone with experience in at least some of the above who is keen to learn and join a growing dynamic Team.

The ICT Administration Officer will enable the provision of high-quality mental health services by providing a timely, efficient and responsive, customer- and solutions-focused IT Support Service to staff, with support from the Head Of Information Systems and IT Support Manager and our Outsourced host providers. You will provide excellent IT technical support, help manage the starters/leaver process, procurement of IT and mobile devices and maintain IT Asset Registers. This is an exciting opportunity to join a growing dynamic industry leading team.

APPLICATIONS ONLY ACCEPTED VIA OUR SOLENT MIND WEBSITE. 

Please see the ‘WORK WITH US’ then ‘WORKING AT SOLENT MIND’ then

'VIEW OUR CURRENT VACANCIES' pages for more information.

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500

Head of Clubs Services 

Due to an internal move, our client has an exciting opportunity for a Head of Clubs Services to join their inspirational team. They know that older people in their communities can experience loneliness, and our client's Clubs have been tackling social isolation through their network of over 90 friendship and wellbeing clubs. Run by volunteers with support from our client, each club has its own unique personality developed through the choices of its members and volunteers.

Head of Clubs Services Responsibilities:

• Leading and directing the provision of club services, setting performance targets and objectives for staff, and monitoring performance. Ensure routine monitoring of all services is effective and timely and that summary reports are provided to the Director of Charitable Impact and Community Services
• Leadership of the staff team to manage, develop and inspire them to meet the needs of their members, support the volunteers and implement continuous improvement in the service.
• Ensuring risk assessments are undertaken and that clubs are run in a safe environment, offering accessible and welcoming environments for all individuals and groups no matter what their abilities
• Ensuring a consistent high standard for club activities, offering variety, enjoyment and value for money, delivering activities that support the 5 ways to wellbeing, at a variety of locations, days and times to suit a wide range of interests and needs
• Ensuring that that the culture within the clubs supports a strength based approach enabling members to contribute and influence the service.
• Developing and agreeing the annual budget and business plan. Ensuring business objectives are delivered within budget and timescale. Ensuring the fundraising team have clear objectives in a timely way to raise funds to support the agreed plan.
• Developing plans for new clubs which support a diverse and value for money membership offer. Co-ordinating the introduction and promotion of new services.
• Taking the lead in developing initiatives to improve services, keeping clubs under continuing scrutiny to ensure they remain relevant and fit for purpose.

Head of Clubs Services Requirements:

They are looking for an enthusiastic, caring and considerate ‘people person’ with excellent communication and interpersonal skills and an understanding of taking a strategic approach. You will need to have had experience of managing volunteer groups and be able to demonstrate a commitment to working with volunteers collaboratively and have experience of working with other organisations to add value to services and an ability to maintain and develop important relationships. An up to date knowledge of services to support older people in the community and an understanding of economic, political and environmental factors in future development of services is essential. You will also need to demonstrate good organisational skills, financial awareness, and an understanding of the voluntary sector through your experience of working with/within the sector providing services for older people.

Our client’s mission is to care for older people with dignity and respect, providing care for life in their care homes, in a way that maximises their residents' independence, safety and quality of life. They expect all their staff to share their values of kindness, care, choice and community.

What can you offer me?

This role is for 35 hours per week, Monday to Friday, although as their Clubs run over 7 days a week and are at various times, a flexible approach to working hours will be required, to include some weekends and evenings. The role is based from their Central Support Office with some home working. Travel between Clubs will be a part of this role so you will need access to a car for work purposes, and hold a full/clean driving licence.

In return, they offer a salary of up to £40,000 per annum, 25 days annual leave plus Bank Holidays, free DBS check, access to an Employee Assistance Programme, a Refer a Friend Bonus Scheme, and a commitment to continuous training and development.

So, if you have what it takes, and would like to join their family, then they would love to hear from you!

They will be reviewing applications as they receive them. Our client reserves the right to close the vacancy if sufficient applications have been received.

To ensure they can comply with the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (“the Regulations”), any offer of employment made for a role which includes working in or attending a registered care home will be conditional upon you providing evidence that you are fully vaccinated against Covid-19 (or will be at the time you start your role) or you providing satisfactory evidence that you are clinically exempt from such vaccination (“the Vaccination Condition). Please do not proceed with this application if you cannot comply with the Vaccination Condition..

**Please note that from 11 November 2021 this post requires the post holder to be fully vaccinated against Covid-19 unless clinically exempt**

You may have experience of the following: Head of Community Services, Head of Operations, Community Manager, Service Manager, Department Manager, Project Manager, Operations Manager, Policy Manager, HR Manager, Head of HR, Project Management, Strategy Manager, Head of Strategy, etc.

Ref: 103 729

Do you want to be part of changing people’s lives, supporting the smooth running of Action Hampshire’s finance operations in Hampshire? We are seeking an enthusiastic, organised and effective finance assistant to support our finance team. We are looking for someone who is self-motivated, with excellent financial management experience, and effective communication skills. This is a fixed term maternity cover contract from November 2021-November 2022.

For 70 years, Action Hampshire has been supporting voluntary, community and social enterprise organisations to deliver great services to local people and communities; speaking up for the changes they would like to see; and shaping the future of where they live and work.

Our overarching mission is to listen to, connect, and equip people, so they flourish and make great things happen. We achieve this mission by providing a range of specialist advice and information services together with practical help, encouraging equal partnership between the VCSE, public and private sectors, and providing a voice for Hampshire's VCSEs and its communities, both urban and rural.  Our ethos is to help people to help themselves. 

At Winchester Go LD our focus is to enable adults with learning disabilities to live life to the full with the choices and independence that they want.  We promote self development, friendship, self confidence, creativity and learning.  We also like to have fun! 

We have a range of weekly and monthly activities and we provide advocacy, information,  safeguarding and skills workshops.

We respect and promote the rights of people with a learning disability and their families to speak up on issues both locally and nationally.  We aim to raise awareness, change attitudes and influence policy.

Our Charity Operations Manager plays a key role in our mission to enable adults with learning disabilities to live life to the full, with the choices and independence that they want. You will manage staff and volunteers ensuring that all operations align with the charity vision and objectives, co-organise and contribute to the delivery of a number of Winchester Go LD’s projects, develop relationships with all stakeholders and deputise for the CEO as required.

Key Contribution Areas:

· Manage staff and volunteers, including supervision, objective setting, training, recognition and development.

· Work with all the stakeholders of the charity; members (adults with learning disabilities), their families, the Trustees, professionals and the wider community to provide information, signposting and service delivery.

· Approving and recording expenses and financial transactions, and monitoring budgets in line with finance policies.

· To continue a good working partnership with The Discovery Centre, ensuring access to Winchester Go LD office and the community area for service delivery and be responsible for scheduling evening meetings.

· Attend professional meetings on behalf of the charity and represent the needs of our members. Promote networking and collaborative work with other organisations, increase the charity’s profile and look for funding opportunities.

· To support fundraising by working with fundraising committee and through increasing the Winchester Go LD’s profile in community and corporate fundraising. To include managing the charity’s fundraising on Platforms such as Just Giving, Kindlink and Easyfundraising.

· Ensuring smooth running of the IT systems, to include staff training, problem shooting, allocation of staff and Trustee access to documents on shared drive, working with IT support when required.

· Support staff and volunteers in project and charity event planning. Ensure that appropriate Risk Assessments on all activities, events and outings are carried out.

· Manage the recruitment process and procedures. DBS register for all staff, trustees and volunteers, renewing checks as required.

· Ensure that all Winchester Go LD’s policies are reviewed and up to date. To implement the Health and Safety protocols and to take responsibility for member safety in the office and on charity organised outings.

· To process and claim Gift Aid for Winchester Go LD.

· To be responsible for maintaining accurate and comprehensive records and for compliance with statutory requirements such as GDPR. To maintain databases and assist the reporting on project outcomes.

Previous Experience:

Considerable administration experience.

Generating projects and delivering them.

Working with adults with a learning disability (desirable but not essential).

Good understanding of the barriers to independence faced by people with learning disabilities.

Knowledge of HR procedures and management of a small team.

Good understanding of budgets (organisational and project) and financial reporting.

Knowledge of risk management and health and safety and policy and procedures.

Knowledge of different communication methods including Easy Read and Makaton (desirable but not essential).

Knowledge of local community.

Knowledge of local education and activity service providers.

Excellent IT skills and the ability to use Microsoft Office and Word spreadsheets.

Communicate effectively and sensitively with different people.

Support people in a way that respects choice, dignity and privacy.

Relationship building with different stakeholders

Working on databases, updating and maintaining essential information.

Complete and maintain accurate written records and follow policies and procedures.

Able to work using own initiative, plan and prioritise workload.

Awareness of and commitment to promoting equal opportunities for all.

Able to work flexibly to meet the needs of individuals, the service and organisation.

Willingness to undertake relevant training.

20-25 hours per week over 3-5 days (days are flexible).

Salary is Pro rata.

To apply please send a COVER LETTER detailing why you are interested in this role along with a copy of your CV.

For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease - from our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

We continue to provide practical, emotional and financial support whilst also working with health professionals to improve care services and campaign for change. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones and we fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

It is an exciting time to join Kidney Care UK. Over the last four years we have more than quadrupled the number of individuals and organisation supporting the charity to more than 4,000 a year and nearly trebled non-legacy income to £460k in 2020 (up 6% on 2019). 

The charity is set to build on this success and invest in an accelerated programme of supporter recruitment, engagement, and development, building non-legacy income to £700k in 2021 and to more than £2m by 2024.

The fundraising assistant will provide fundraising and administrative support to our fundraising department. You will help build and maintain effective relationships with our supporters, which includes our challenge event participants, individual givers, community supporters and volunteers by providing excellent stewardship and support. The role will also support our income process and database administration. 

This role will be hands on within a busy fundraising team and has the potential for you to learn and develop a variety of fundraising skills.

Key tasks and responsibilities

• To be the first point of contact for all fundraising enquiries that come in by telephone, email and post
• Provide excellent support and stewardship to our supporters, challenge event participants, individual givers, community supporters and volunteers.
• To support the charities income and financial reconciliation processes
• To record and send fundraising information, materials, and support to those raising money for us, including sending out their welcome packs and t-shirts 
• Ensure thank you letters/certificates and emails are written in an appropriate and timely manner.
• Proactively use the fundraising database (Harlequin) to develop and manage supporters and ensure all activity and correspondence is recorded accurately, as well as supporting our team’s financial processes
• To develop an in-depth knowledge and understanding of our fundraising activity and to maintain the processes behind registration and online giving platforms
• Help keep track of our fundraising merchandise stock and merchandise and reorder when necessary
• Help to actively promote participation in our fundraising events to supporters
• Build, manage and maintain rewarding relationships with existing and new supporters and colleagues and teams across Kidney Care UK.
• Support the promotion of marketing activity through our digital and social media channels
• Continuously aim to improve the efficiency of administration processes necessary for the smooth running of the fundraising department.
• General fundraising/administration duties, as and when required, to ensure the smooth running of the whole department including assisting in other team projects when they arise.
• To represent Kidney Care UK on occasion at challenge events and other events activity

Key relationships (internal) - Fundraising team | marketing & communications team | wider charity

Key relationships (external) - Fundraisers, donors, supporters, and volunteers |suppliers

Person Specification 

Qualifications and Experience

• Good level of education including GCSE English and Mathematics (essential)
• Experience of communicating with a wide range of individuals and organisations and across a variety of channels or media (essential)
• Experience of working in a charity or fundraising environment (desirable)
• Experience of using a fundraising database (desirable)
• Experience of building supporter/customer relationships (essential) 

Knowledge and Skills

• Good IT skills including using word, excel and outlook packages (essential)
• Good verbal and written communication skills (essential) 
• Ability to work independently and as part of a team (essential)
• Ability to prioritise work and to respond to supporters in a timely manner (essential)
• An understanding of digital and social media channels (desirable)
• Flexibility and willingness to travel and attend events outside normal office hours (desirable)
• Basic understanding of fundraising regulations, data protection and best practice in capturing and recording data (desirable) 
• An understanding of living with a long-term medical condition (desirable) 
• An empathy with the charity’s mission (desirable) 

An exciting opportunity has arisen to join our friendly team in the position of Academic Caseworker to support our growing Advice Service. The post holder will provide confidential impartial support, advice and advocacy to students about academic regulations, complaints, appeals, extenuating circumstances and other issues relating to their academic and student experience. Although we are hoping to recruit a full-time position, we are willing to consider part time hours for the right candidate.

The successful candidate will ideally have some knowledge and experience in supporting students, possess excellent communication and organisational skills and understand best practice in a client focused service. They will have excellent interpersonal skills, a ‘can do’ attitude and the ability to prioritise a changing workload. They will need to be someone who can analyse academic policy to the benefit of students and understand good practices when supporting students in a confidential manner. They will need to accurately maintain case records, demonstrate excellent attention to detail and communicate complex information to students, officers, service managers and key University staff.

Solent Students’ Union has a vision of ‘developing confident students at the heart of the Union and University’ which is underpinned by our mission to enrich the student experience through opportunities, support, influence and action. We are a close team of professionals who believe that every student matters and have great aspirations with increasing success. Although the post holder will primarily work on their own initiative, the successful candidate will be a proactive member of the team and will clearly demonstrate a commitment to our organisational values.

Further Information

For further information or an informal discussion on this post please contact Josh Whale, Representation, Advice & Democracy Manager via Solent Students' Union website/Contactus

Do you want to work for an established and respected local mental health charity?

Solent Mind is a ­mental health charity providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.

Reference: CPTLHSep21

CRISIS PEER TEAM LEADER (The Harbour - Portsmouth Support & Recovery)

Contract: Fixed Term Until 31 Jul 2022

Hours: 24.5 Hours Per Week (across 7 days on a rota basis to include evenings/weekends/bank holidays)

Salary Range: £25,452 to £27,409 Pro Rata Per Annum (plus enhancements for unsocial hours)

Location: Portsmouth

Closing Date: Mon 08 Nov 2021 (Before 9.00am)

Interview Date: TBC

"After a successful launch of the new Harbour service, we have now been running for a few weeks with great success. We have created a mutual bond with the NHS crisis team at St Mary's Hospital and continue to work together to support those in need out of hours. We engage amazingly as a team to teach and guide one another in order to provide the best possible service. Using our own lived experience we create trust and empathy with our service users forming rich relationships that facilitate crisis recovery. We look forward to seeing how the service will develop and evolve over the coming months". - Harbour staff member

The Harbour Crisis Peer Team, based in Portsmouth deliver peer support to our service users experiencing self-defined mental health crisis (covering Portsmouth, Fareham, Gosport, Havant and East Hampshire areas).

The Team provides opportunities for service users to talk through their issues, develop and use coping techniques and link up with longer term support. (This is a remote service and service users can access the service via text, telephone, web chat, video call).

Hours will be worked as 4.00pm to 11.30pm shifts on a rota basis, which will include some weekends and bank holidays.  Unsocial hours enhancements will apply.

You will need to have personal, lived experience of a mental health issue, as well as the confidence and aptitude to calmly and effectively support people who are distressed and/or in crisis.

As Crisis Peer Team Leader, you will lead a team of practitioners in achieving these goals through line management, coaching, supervision and mentoring.

APPLICATIONS ONLY ACCEPTED VIA OUR SOLENT MIND WEBSITE. 

Please see the ‘WORK WITH US’ then ‘WORKING AT SOLENT MIND’ then

'VIEW OUR CURRENT VACANCIES' pages for more information.

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500