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Job description
The Therapeutic Services Triage and Pathway Coordinator will support the safe and effective front-end management of referrals, triage, assessment coordination and pathway tracking across the service. The role will ensure that referrals move through the pathway in a timely, consistent and trauma-informed way, escalating clinical, safeguarding or complex pathway decisions to the Senior Counsellors or Clinical Lead as required.
The role will act as the main point of coordination for referrals, triage and assessment appointments. This includes managing incoming referrals, arranging and carrying out triage calls, identifying immediate risk and support needs, coordinating assessments, and ensuring completed assessments are handed over into the agreed allocation process
The postholder will work closely with counsellors, assessors, safeguarding leads, and administrative staff to ensure referrals are managed safely, consistently, and in a trauma-informed and identity-informed way.
The postholder will not make final clinical allocation decisions. They will gather triage information, identify risk or urgency, coordinate assessments, and escalate complex, high-risk or unclear referrals to the Senior Counsellor or Clinical Lead in line with agreed processes
You will join a developing service with a strong commitment to supporting LGBT survivors of abuse and violence through affirmative, trauma-informed practice. The role requires strong organisational skills, emotional resilience, sound professional judgement, and the ability to communicate sensitively with vulnerable clients experiencing distress, risk, and complex circumstances.
To ensure an accessible service, some evening work may occasionally be required depending on client need.
For more information on this role please download the attached job description.
Location Galop’s offices are in central London. The Galop therapeutic service will be delivered at Galop’s London office and online and so counsellors and staff members in the therapeutic service can work from the office, remotely or where possible a hybrid.
Hours 0.6 (FTE): 21 hours week. Office based and hybrid working.
Contract Permanent
Reports to Senior Counsellor
Salary £28,330.41 per annum (0.6 FTE) excluding London Weighting or £32,626.66 per annum (0.6 FTE) including London Weighting
Closing Date and Applications Applications should be submitted by 10am on Monday 20th July 2026. Interviews will be held on Monday 24th August 2026.
Questions? If you have any questions or would like to discuss the role further prior to application, please contact us directly.
REF-229 300
The role will act as the main point of coordination for referrals, triage and assessment appointments. This includes managing incoming referrals, arranging and carrying out triage calls, identifying immediate risk and support needs, coordinating assessments, and ensuring completed assessments are handed over into the agreed allocation process
The postholder will work closely with counsellors, assessors, safeguarding leads, and administrative staff to ensure referrals are managed safely, consistently, and in a trauma-informed and identity-informed way.
The postholder will not make final clinical allocation decisions. They will gather triage information, identify risk or urgency, coordinate assessments, and escalate complex, high-risk or unclear referrals to the Senior Counsellor or Clinical Lead in line with agreed processes
You will join a developing service with a strong commitment to supporting LGBT survivors of abuse and violence through affirmative, trauma-informed practice. The role requires strong organisational skills, emotional resilience, sound professional judgement, and the ability to communicate sensitively with vulnerable clients experiencing distress, risk, and complex circumstances.
To ensure an accessible service, some evening work may occasionally be required depending on client need.
For more information on this role please download the attached job description.
Location Galop’s offices are in central London. The Galop therapeutic service will be delivered at Galop’s London office and online and so counsellors and staff members in the therapeutic service can work from the office, remotely or where possible a hybrid.
Hours 0.6 (FTE): 21 hours week. Office based and hybrid working.
Contract Permanent
Reports to Senior Counsellor
Salary £28,330.41 per annum (0.6 FTE) excluding London Weighting or £32,626.66 per annum (0.6 FTE) including London Weighting
Closing Date and Applications Applications should be submitted by 10am on Monday 20th July 2026. Interviews will be held on Monday 24th August 2026.
Questions? If you have any questions or would like to discuss the role further prior to application, please contact us directly.
REF-229 300
Organisation
Posted on: 22 June 2026
Closing date: 15 July 2026 at 23:59
Job ref: 229300
Tags: Customer Service
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Westminster, Greater London (On-site)
0.56 miles
£33,000 per year
Part-time (2.5 days)
Permanent
Job description
The Therapeutic Service Co-ordinator & Clinician is a vital member of the DreamArts Core Team. This role combines project co-ordination with direct therapeutic support through our EXPRESS PLUS service and our work with young carers.
EXPRESS PLUS is a free therapy service based in Westminster offering weekly one-to-one or parent-child creative therapeutic support to young people aged 7–18 (or up to 25 with additional needs). It is the only service of its kind in the borough and we provide a safe and welcoming space for clients to explore issues such as domestic violence, sexual abuse, and suicidal ideation.
Sessions take place at three community venues and are delivered by qualified or qualifying therapists using a wide range of creative tools—arts and crafts, sand play, puppets, games—to help young people express themselves in ways that feel natural and safe. With an 80% retention rate after three sessions and two-thirds of clients from global majority backgrounds, the service has a demonstrable impact.
EXPRESS PLUS is proudly user-led. Young people are at the heart of every decision, and the service adapts to meet their needs—typically offering up to 18 weekly sessions, with flexibility depending on circumstances. We accept self-referrals from young people aged 14+, parents/carers, and statutory and voluntary services.
As part of this role, you will also deliver direct therapeutic support to young people with caring responsibilities. This includes offering weekly 1:1 sessions for three young carers and being part of a team facilitating monthly group therapy spaces.
We are looking for a team member who is passionate about the power of creative therapy to support young people. It also offers opportunities to case-manage three-to-four therapists and bring a therapeutic lens across all aspects of DreamArts’ work. We provide appropriate levels of clinical supervision plus a quarterly reflection space to support your professional development.
Please note that the post holder needs to be a qualified psychotherapist/counsellor, with previous experience (paid or voluntary) of delivering 1:1 therapy sessions with children and/or young people.
In in last year’s staff satisfaction survey 100% of team members felt inspired at DreamArts to do their best at their job, and 100% said that their voice and skills matter at DreamArts.
‘DreamArts has a profound impact on the lives of young people and is a model of exemplary practice.’ - The Royal Central School of Speech & Drama, Impact Study
DreamArts has a mission; to transform young lives by fusing arts and therapy.
For over two decades, DreamArts has worked directly in the community, making a difference to the lives of over 500 young people each year in some of London’s most deprived areas—empowering them to explore who they are, build positive relationships and develop emotional wellbeing.
Our award-winning projects put young people in control: from devising new mini-musicals and immersive theatre, to young carers curating photography exhibitions and young refugees touring their original beatbox plays across the UK. Alongside this, our free therapeutic services offer vital support as mental health crises among young people continues to grow.
DreamArts is committed to providing an integrative and inclusive programme and not to discriminate on the grounds of race, ethnic origin, nationality, or culture. We are also committed to being a more diverse and culturally representational organisation, therefore any applicant that identifies from a minoritised background and meets the essential criteria will be automatically selected for an interview.
Organisation
Posted on: 04 June 2026
Closing date: 25 June 2026 at 12:00
Job ref: Therapeutic Services
Tags: Volunteering Management, Counselling, Operations, Psychology / Therapy, Youth / Children
The client requests no contact from agencies or media sales.
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