Summary

We are looking for a Senior Business Analyst to help us improve our existing processes/systems and design new ways of working that sets us up to deliver our Customer Engagement and Experience goals. Working closely with our IT teams, you will implement change and new ways of working together across departments, helping us become more effective as an organisation and as a result, increasing fundraising income and supporting more people with, and at risk of diabetes.

Interview Date: w/c 24 May 2021

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

In this role, you will work in our Engagement and Fundraising directorate, leading on technical and process development of key projects, reviewing, and providing recommendations for change. Working with key stakeholders in IT, you will also help us improve our delivery of technical projects and support the introduction of a new "Service Desk" to help us fix and rectify issues and incidents in line with our goals of an Excellent Customer Experience.

Ideal Candidate

We are looking for an individual with significant experience in utilising business analysis techniques or process improvement techniques. You will be able to support teams to understand existing processes and make recommendations for improvements, as well as creating processes for new projects. Key to this role is your ability to engage and support colleagues with their activities as well as influencing to drive change. You will be able to confidently work across multiple teams, influencing and driving change from within.

Are you a 2nd Line Infrastructure Engineer with strong experience of PC, desktop and laptop builds and a passion for customer service?  Do you want to play a vital role in the smooth running of one of the UK’s largest charities?

If so, you could be the Desktop Support Analyst we need here at BHF.

About the role

As a Desktop Support Analyst you will play a key role in supporting our end users, while also offering support for some of our projects.

You will be resolving hardware and system incidents, fulfilling service requests, ensuring each request is handled in a friendly and efficient manner.

You will manage incidents from internal customers, logging all issues and service requests via the Service desk tool, while seeking to manage problems and deliver first time fixes.

About you

With a 'can do' attitude and a willingness to learn, you will have a passion for good customer service with the ability to communicate technical terms to non-technical people.

You’ll need to have strong technical knowledge of:
• MS technologies including:
o Windows 7 and 10
o Office 365

• VoIP

• LAN/WAN

• MDM (InTune)

• iOS (Desirable)

You'll also have good knowledge of SCCM, ideally you will be ITIL Foundation certified, but good knowledge of the principles and experience working in an ITIL environment would be enough. Any Mac support experience, or knowledge of EPOS would also be advantageous, however you will be given the opportunity to learn both technologies.

Please note this opportunity is a 3 month rolling contract. 

About us

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes  and many more. All connected, all under siege. Because our research is the promise of future cures and treatments.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process 

The interview process will be held over MS Teams. 

IT Support Desk Manager

We have an exciting opportunity for an IT Support Desk Manager to participate in the full range of Support Desk duties supporting end user facing systems, which range from Windows 10 and MacOS through to Office 365 services.

Position: IT Support Desk Manager

Location: Swindon (M4 corridor)

Salary: Up to £32,000 pa

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Interview Date: Shortlisting and interviews will take place on a rolling basis, so please apply early to avoid disappointment.

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the Role

Working as part of the Hardware and Systems team, the IT Support Desk Manager role is responsible for managing the IT Support desk team and ensuring excellent levels of customer service are delivered to staff in response to support tickets. As IT Support Desk Manager, you will also be involved in key IT projects to update, maintain and implement new technologies, which will help deliver the organisations strategic goals.

Responsibilities cover:

• Support Desk
• Line management
• Systems and processes
• Technical projects
• Documentation

About You

To be successful in this position, you’ll need to be passionate about technology and great with people. You will have experience of managing and leading and efficient support desk along with leading IT focussed projects from start to finish.

You will have experience of:

• Office 365 stack administration
• Microsoft Office Web, mobile and desktop apps, Microsoft Teams, Endpoint Security
• Intune MDM and MAM, Azure AD, Exchange and hybrid, SharePoint, Stream
• End user devices – configure and remote management
• Widows 10, MacOS, IOS, Android
• Apple Business Manager and Apple Configurator
• Cloud telephony services and infrastructure
• Sophos Endpoint, Safeguard and Sophos cloud
• Desktop Central
• Microsoft PowerShell
•  Similar project management solutions
• Cyber Essentials

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. We welcome applications from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. You will be asked to submit a CV together with a 250-word statement that sets out your skills and experience in relation to this role.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer, IT Support Desk, IT Support Desk Supervisor, IT Support Desk Manager, IT Support Desk Team Leader, IT Support, Web Support, Business IT Support, IT Help Desk, IT Help Desk Manager, Service Desk Manager, IT Manager, Engineer, IT Engineer, Infrastructure IT, Infrastructure Engineer.

The opportunity

Are you an Infrastructure support specialist with expert knowledge of the MS stack and a passion for customer service? 

Do you want to play a vital role in the smooth running of one of the UK’s largest charities? 

If so, you could be the 2nd Line Support Engineer we need here at the British Heart Foundation (BHF). 

About the role 

In the fast-paced and growing environment of the BHF, our 2nd Line team are expected to resolve all incidents escalated to them and are responsible for documenting and sharing knowledge enabling us to continuously improve.

As 2nd Line Support Engineer, you'll manage these escalations as well as assist in the mentoring and supervision of the service desk team, ensuring that they are technically supported in their BAU tasks and that development opportunities are brought to the attention of the Service Desk Manager.

You'll be resolving 2nd line customer incidents, fulfilling service requests, ensuring these are efficiently and effectively handled. You'll take calls from internal customers, logging all issues and problems via the Service desk tool and you'll seek to deliver first time fixes, assigning incidents and requests to relevant IT teams. 

About you 

With a 'can do' attitude and a willingness to learn, you'll have a passion for good customer service and will have the ability to communicate technical terms to non-technical people. 

You’ll need to have very strong technical knowledge of: 
• MS technologies including: 
- Windows 7 and 10 
- Office 365 
- AD 
• VoIP 
• LAN/WAN 
• MDM (InTune)
• iOS (Desirable) 

You'll also have good knowledge of SCCM. Ideally you’ll be ITIL Foundation certified, but good knowledge of the principles and experience working in an ITIL environment would be enough.

Any Mac support experience, or knowledge of Epos would be a bonus, but you’ll have the opportunity to pick these up if not. 

In return we offer a generous benefits package including flexible working, healthcare cover, dental plan, subsidised gym membership and substantial annual leave. 

Please note this role will be based from home initially. When we are able to safely reopen our offices this role will be based at our London head office with regular travel to our retail office in Claygate, Surrey.

About us 

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments. 

At the British Heart Foundation we actively support our people in their career development and achieving their potential. The role will benefit from access to comprehensive learning and development as well as informal expert mentoring and coaching opportunities.

Interview process 

The interview process will be held virtually over MS Teams.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

As our IT Administrator you will be part of our Technology Team and will provide administrative support for our service desk as well as first line support to colleagues. 

You’ll work with the Service Desk Lead and provide a key role in the Technology Service Team ensuring a high level of service at all times. 

What you will do: 

• First line support - responding to and assigning  support requests raised through the on-line service desk by telephone and face to face

• Prioritisation of support requests and incidents based on their urgency and impact on the business

• Ensuring that support issues are kept up to date and have sufficient detail

• Collating weekly and monthly reporting

What you will bring: 

• Previous experience of providing technical support, preferably working as part of an IT team / service desk

• Excellent customer service skills and demonstrable experience of dealing with support queries

• Proficient in Google Workspace

• Experience of using of using Jira Service Desk or similar ticketing system

Interviews to be held: 26 May

This is an exciting time for Parkinson’s UK and we would love you to join us!

Infrastructure Engineer

Do you have experience with migrating systems to cloud based Office 365? If so, you might be the candidate that we are looking for.

We have an exciting opportunity for an Infrastructure Engineer to participate in the full range of Support Desk duties including supporting, maintaining and upgrading on-premises and SaaS infrastructure and services.

Position: Infrastructure Engineer

Location: Swindon (M4 corridor)

Salary: Up to £35,000 pa

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Interview Date: Shortlisting and interviews will take place on a rolling basis, so please apply early to avoid disappointment.

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the Role

Working as part of the Hardware and Systems team and as an escalation point for the Support desk, the Systems Engineer is responsible for supporting, maintaining and upgrading our on-premises and SaaS infrastructure and services. The role will also lead key IT projects to update, maintain and implement new technologies, which will help deliver the charity’s strategic goals.

Responsibilities cover:

• Technical infrastructure
• Technical projects
• Support desk activities
• Hardware provision
• Documentation

About You

As Infrastructure Engineer, you’ll need to be passionate about technology and great with people. You will have experience of Office 365 migration, leading IT focussed projects from start to finish and working on a busy support desk.

You will have experience of working with:

• Office 365 stack administration, configuration and use of
• Network services, hardware, protocols, routing and diagnostics
• Cloud telephony services and infrastructure
• Veeam backup and replication
• Implementation and support of major UC platforms
• Microsoft Office 2016/19/365
• Manage Engine Desktop Central
• Project management tools 
• PCI Compliance

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. We welcome applications from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. You will be asked to submit a CV together with a 250-word statement that sets out your skills and experience in relation to this role.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer, IT Support Desk, IT Support Desk Supervisor, IT Support Desk Manager, IT Support Desk Team Leader, IT Support, Web Support, Business IT Support, IT Help Desk, IT Help Desk, Service Desk, IT, Engineer, IT Engineer, Infrastructure IT, Infrastructure Engineer.

The job of a Save the Children's UK Senior Infrastructure Engineer is fast paced, yet very rewarding.

• Are you proficiency in managing and configuring AD, DFS, DNS, Group Policy, ADFS?
• Do you have knowledge of supporting infrastructures including databases, middleware and communications technologies required for web-enabled business applications?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role
The role of Senior Infrastructure Engineer is a technical hands-on role, and you will be the design authority for all the physical and virtual infrastructure, enterprise storage and cloud technologies focusing on Office365 and Azure. You'll be expected to liaise with all levels of computer users, support staff and outside vendors to quickly understand, evaluate and remedy server and network technical support issues as and when they occur. You will also assist in the development of the 1st/2nd line support function.

This is a fantastic opportunity to work within a small team, taking on a generalist role with a broad scope of work which gives you excellent exposure to a variety of projects and technologies. You should be a confident self-starter with the ability to work with minimum supervision and able to suggest updates and improvements for the current infrastructure.

Key accountabilities
In addition to the above, you will:

• Provide 3rd Line infrastructure support to Save the Children UK users within the defined SLA's, prioritising workload where needed and managing conflict resolution
• Ensure that detailed documentation is in place for all infrastructure systems in the live production and test environments to enable existing and new team members to support Save the Children UK infrastructure
• Ensure the effective and efficient use of all Save the Children resources in order to keep costs low and ensure safety in the workplace. Pro-actively research and pursue opportunities to reduce costs and increase efficiency of the server support function
• Work with 2nd line and the Service Desk in incident resolution and problem management, also providing guidance and knowledge transfer for specific tasks
• Work with the 3rd Line application and network teams to ensure that all systems and support are aligned with technical and business requirements
• Work with external partners and Save the Children member organisations to develop shared projects and solutions.

Person profile
To be successful you will be educated to A Level standard or higher as well as possessing essential qualifications including MCSE (or equivalent experience) and ITIL V3 Foundation. Extensive experience in IT Server Infrastructure Architecture/Build/Support is also essential.  You should be capable of managing multiple conflicting properties and be able to work well under pressure. Excellent interpersonal and communication skills, and the ability to work collaboratively with the user population is also essential for this role. You should also possess the following essential technical skills:

• Microsoft Windows Server 2003 – 2019.
• Proficiency in managing and configuring AD, DFS, DNS, Group Policy, ADFS, etc.
• Microsoft Hyper-V clustering.
• VMware ESXi clustering.
• Microsoft Office 365: Exchange, SharePoint, OneDrive for Business.
• Backup/Disaster Recovery Products.
• Microsoft Azure technologies including Azure ADDS, VMs, Enterprise apps, Storage accounts, Virtual networks, B2B, etc.
• PowerShell management/scripting

 Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
• A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Please note - whilst this role is advertised as office based, Save The Children UK will remain a remote-working organisation until at least 30 June 2021.

We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds, as these are underrepresented at Save the Children UK.

This is a brand new role to Cambridge SU, and an exciting opportunity to help shape the way that we communicate with our members and the wider Cambridge community. As this is a maternity cover, we have a clear idea of what we would like to be achieved in this time. This role is suitable for an ambitious, driven, Marketing and Communications specialist looking to take on an exciting challenge. You’ll join our friendly and fast-paced Membership Engagement Department, and lead the Marketing and Communications team

In short, this role is responsible for ensuring that everyones knows exactly what Cambridge SU is up to. The role-holder will be responsible for ensuring regular communications are reaching across the collegiate university, so that students are informed and aware of how the SU is working for them. The role-holder will ensure that the SU brand is protected and strong, that all outputs are of a high quality.

Key projects for this maternity cover:

• Developing and delivering a communications and engagement strategy with the Marketing and Communications Team
• Developing our use of mailing lists, and identifying best practice for email segmentation
• Setting up and monitoring relevant analytics and reviewing SEO of all Cambridge SU websites 
• Supporting the delivery of regular press releases and blog posts from teams and sabbs across the SU
• Reviewing and distributing assets across the collegiate university 
• Explore ways to increase advert productivity

* Temporary working from home required due to Covid-19 pandemic*

Please see the information pack and submit the following no later than 9.00 am Monday 31st May.

1. CV
2. Supporting statement outlining why you're interested in this vacancy, what you'll bring to the role & outlining relevant experience (maximum two sides A4).

You can contact the SU if you'd like to arrnage a time discuss to role further via phonecall.

Are you a team player with a high level of attention to detail? Do you have some experience working in a finance role and are keen to develop your skills further? If you would value the opportunity to gain experience carrying out essential financial processes for a Christian charity then this may be the right role for you.

OMF International UK are looking for a Senior Finance Officer to take responsibility for key financial duties including SAGE payroll processing, pension administration, monthly balance sheet reconciliations and journals and responding to a range of queries including related to tax and National Insurance.

The role requires a minimum of 1 years’ experience working in a finance role using finance systems and excellent time management skills. Bookkeeping experience is desirable, but not essential as the successful applicant will develop their skills on the job under the supervision of the Finance Manager.

To find out more about the role please read the Job Description and Person Specification.