Service improvement officer jobs in Manchester, greater manchester

Permanent | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance. 

You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership. 

This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

 

The Assistant Finance and Operations Manager is a new role for The Christie Charity (Charity) and a fantastic opportunity for an individual looking to work for a fast moving, growing organisation. We are looking for an enthusiastic individual to take ownership in the finance team for day-to-day transactional processing for The Christie Charity group. This position provides an excellent opportunity to develop an understanding of charity and commercial finance. You will play a key role in supporting robust financial controls across the Charity group.

This is a hands-on role with responsibility for coordinating and overseeing day-to-day transactional activity undertaken by the Finance Officers, including purchase-to-pay, supplier payments, accounts receivable, banking, income reconciliation, corporate credit cards and other routine financial processes. The postholder will ensure work is completed accurately and within required timescales, review key reconciliations and outstanding items, and provide support and guidance to the Finance Officers where issues arise. They will remain actively involved in transactional processing where required, particularly in relation to more complex matters, periods of high workload and the transition of activities into the Charity.

The postholder will act as the first point of escalation for transactional matters which cannot be readily resolved by the Finance Officers and as a key point of contact for routine finance queries from external third parties. They will work closely with colleagues across the Charity to ensure financial processes operate effectively while maintaining appropriate controls and segregation of duties.

The Assistant Finance and Operations Manager will be an important day-to-day user of the Charity's finance and purchase-to-pay systems and will take a lead operational role in ensuring these systems are used consistently and effectively. The postholder will support Finance Officers and wider Charity colleagues with system and process queries, monitor compliance with agreed financial procedures and identify recurring issues or opportunities to improve processes. Working with the Charity Financial Controller and Funds and Finance Business Partner, they will contribute to the continued development of efficient, proportionate and well-controlled financial processes across the Charity group.

Additional information

Upon joining The Christie Charity, day-to-day financial transaction processing will continue to be delivered by The Christie NHS Foundation Trust during the initial months of the role, therefore, the postholder will be expected to work closely and collaboratively with their finance team to ensure seamless operations and continuity across the Charity group.

These functions are anticipated to transfer to the Charity group with the postholder taking ownership of these responsibilities within the first 3 months in role. The postholder will be expected to work autonomously to ensure the smooth transition of activities to the Charity.

This post would suit an individual who enjoys working in a dynamic, evolving environment, where responsibilities may shift in response to organisational priorities. The postholder must be comfortable navigating ambiguity, demonstrating flexibility, initiative, and a proactive approach to problem-solving.

The postholder will also provide support to the team on an ad-hoc basis as required.

The postholder will complete a shift approximately every four to six weeks at the Charity’s hub in Withington to support charitable activity at The Christie NHS Foundation Trust.

Creative Support wish to recruit to the position of Property Services Officer. This individual will work on the repairs and property management helpdesks within our Property Services Department.  The role will work as part of a team logging and progressing property repairs or property management issues reported by phone, email or via the Out of Hours service. The member of staff will also provide administrative support to the wider Property Services Team, as and when required. 

This opportunity will suit someone with excellent customer service, IT and communication skills. The individual should have experience of working in a fast paced office environment and be able to prioritise workload confidently.  The ideal candidate will have a positive, proactive worth ethic and contribute to improvements within the team. 

It is essential that any applicants are good team players, keen to learn and support the team with their work. We pride ourselves as a solution focused, resourceful and dynamic team and are looking to recruit a Property Services Officer that shares these values. Part time hours will be considered.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Vacancy Reference Number: 85971

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker visas.

The Role 

Thank you for the interest in this role – it is an exciting one. 

You would be joining us at an exciting point in our journey as we reach the midpoint of our ambitious five-year Evolve strategy, following the launch of our new identity as the Leadership Skills Foundation. Over the next two and a half years, we will continue working towards our goal of reaching 200,000 young people annually across through education and community leadership programmes, while cementing our position as the trusted voice for leadership skills development. 

This role will play a significant in making that happen via: 

• Identifying and securing new customers.

• Retaining and growing income from our current customers. 

• Building relationships that drive programme registrations. 

• Using data and insights to adapt approaches and drive efficiency. 

Looking ahead, with a new identity for the organisation and new programmes and partnerships emerging, this role requires a dynamic storyteller who can confidently identify the needs of our customers and clearly demonstrate the value our programmes can offer. 

You'll be a proactive and confident development professional, skilled at spotting opportunities and transforming these into tangible outcomes. You'll thrive on creating and delivering development and engagement plans that directly support our departmental income goals and customer service objectives. With a passion for building strong relationships, you'll bring excellent communication and presentation skills to every interaction. 

Previous experience in a business development, or sales role is essential as well as good knowledge of the education systems in the UK. Ideally you will be based within or near the West Midlands, South West or Wales due to potential travel requirements in these regions.

Please note: You must be eligible to work in the UK to apply for this vacancy. The Leadership Skills Foundation cannot offer visa sponsorship. 

Role summary: 

 Role purpose: 

Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 

• Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 

• Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

 Key responsibilities: 

 Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 

• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 

• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 

• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 

• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

 Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, Wales, community, international schools) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector, Segment and Region Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Proactively communicate and engage with customers to support their delivery of Leadership Skills Foundation programmes. 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Proactively use our Customer Relationship Management (CRM) system to maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data, systems, and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

• Use our CRM systems and workflow as a planning and prioritisation tools to anticipate risk and drive quality interactions and personal efficiency. 

 Collaborate across teams and support innovation 

• Work closely with key teams to plan and coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

 Skills, experience, and knowledge 

 Essential 

Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  

• An understanding of education systems in the UK. 

• An understanding of initiating prospect engagement, business development strategies and meeting sales targets. 

• Strong interpersonal and communication skills. 

• Experience of working on own initiative and being a self-starter. 

• Confidence in presenting externally to customers and partners. 

• Experience of working with CRM systems, sales forecasting tools, and Management Information systems. 

• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making. 

• Ability to present information concisely using Microsoft Office programmes. 

• An ability to network, influence and build relationships with key stakeholders andcustomers. 

• An ability to convert external relationships into long standing customers results. 

 Desired 

 Previous experience in a sales environment. 

• An understanding and passion for leadership skills development and the value it provides for young people and centres. 

• Excellent customer service skills. 

• An understanding of awarding bodies and their operating landscape. 

CAHN is seeking a proactive and relationship-focused Partnerships & Membership Officer to help grow our membership, strengthen partnerships and increase engagement with organisations that share our commitment to health equity.

You will build and maintain relationships with corporate, academic, community, faith and delivery partners, support membership applications and renewals, coordinate outreach and maintain accurate partnership and membership records.

You will also support partnership engagement across CAHN’s programmes, campaigns and flagship events, coordinating stakeholder communications, invitations, follow-up actions and other activities that strengthen our relationships.

We are looking for someone who is confident, organised, proactive and an excellent communicator, with the ability to build trust, manage multiple priorities and turn relationships into meaningful opportunities.

This is an exciting opportunity to develop your career in partnerships, stakeholder engagement and membership while contributing to CAHN’s mission to reduce health inequalities affecting Black Caribbean and African communities.

If you enjoy connecting people, building relationships and creating opportunities that make a difference, we want to hear from you.

At Bipolar UK, we believe that no one should face bipolar alone. Every day, we work to ensure that people affected by bipolar can access the understanding, support and information they need to live well. As the UK's only national charity dedicated to bipolar, we reach around 10,000 people each month through our peer support services, online community, information resources, research partnerships and campaigns to improve diagnosis and access to care. 

We're entering an exciting period of growth and are looking for a passionate Senior Partnership Officer to help us build the partnerships and funding needed to expand our impact. Could you help us create a future where everyone affected by bipolar has access to timely support and specialist services? 

As Senior Partnership Officer, you'll play a pivotal role in developing and managing high-value relationships with corporate partners, major donors and strategic supporters. You'll identify and secure new partnership opportunities, create compelling funding propositions and steward supporters to deepen their engagement with Bipolar UK. Your work will directly help us reach more people affected by bipolar and deliver life-changing support across the UK. 

Key Details

Location: Flexible, home-based with occasional travel to events and team meetings. 

Hours: 35 hours per week. 

Salary: £35,000 depending on experience. 

Annual Leave: 25 days plus Bank Holidays (with an additional day accrued per each year of service)

Reporting to: Strategic Partnerships Manager. 

What You'll Be Working On

• Building and securing new corporate fundraising and strategic partnership opportunities. 
• Developing tailored partnership proposals and delivering engaging pitches to prospective supporters. 
• Managing and growing relationships with corporate partners, major donors and strategic allies. 
• Working with colleagues across services, fundraising and communications to develop innovative partnership opportunities. 
• Providing excellent stewardship through meetings, events, impact reporting and regular supporter engagement.
• Recording and tracking partnership activity through Salesforce and supporting effective monitoring and evaluation.

This Job Is For You If...

• You're a confident relationship builder who enjoys connecting with supporters and stakeholders. 
• You have experience securing income through partnerships, fundraising or business development. 
• You can create compelling written proposals and communicate persuasively with a range of audiences. 
• You're highly organised and able to manage multiple opportunities and projects simultaneously. 
• You're motivated by making a meaningful difference to the lives of people affected by bipolar. 

At Bipolar UK, we value diversity and encourage applications from people of all backgrounds and experiences. If you're excited about the role but don't meet every requirement, we'd still love to hear from you. Together, we can ensure that more people affected by bipolar receive the support they need.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

About us

Community rail is a unique and growing grassroots movement made up of community rail partnerships, station volunteer groups and other community-led initiatives across Britain.

Together, these organisations and volunteers deliver a wide range of initiatives, from engaging young people and building confidence in rail travel, to improving accessibility, enhancing stations, supporting biodiversity projects and creating community spaces that bring people together.

Community Rail Network is the national membership and umbrella body for the community rail movement across England, Scotland and Wales. We empower, support and champion community-led partnerships and groups, helping them create social, environmental and economic value through their work.

Our team of 22 colleagues is based across Britain, working mainly from home while coming together regularly online and in person. We are a collaborative, values-led organisation, passionate about making a difference through community rail.

We believe in nurturing talent, supporting professional development and creating an environment where everyone can reach their potential while maintaining a healthy work–life balance.

About this role and your main responsibilities

We are looking for a compassionate, collaborative and creative leader to head up our work with members. Everyone on the team is here for our members, but you will lead the way in ensuring everything we do is driven by what members need, now and in the future, to help them develop, grow and thrive. You’ll also help ensure our members have a great experience whenever they are accessing our support and services.

As a member of the senior leadership team, you’ll actively contribute towards its collective work in driving organisational performance and success, including growing investment in our work so we can make an even bigger difference for our members and the communities they serve.

Please see the attached introduction from our Chief Executive and role profile for further information about the position, including its principal responsibilities and the experience, skills and attributes we are looking for.

Other information

The role will involve regular travel across England, Scotland and Wales to raise the organisation’s profile and engage with members, partners and key stakeholders.

There is flexibility on your location given the requirement to travel and that your office will be home-based. You will need to travel to in-person quarterly team meetings (usually in London or the north of England) and to Board meetings which alternate between online and London.

It is expected that travel will be by public transport and easy access to the rail network is therefore required to ensure journeys can be made sustainably. 

This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of three months. 

Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

In your role as finance officer, you will work with the Head of Finance to provide finance support and advice to colleagues across the hospice, ensuring we make the most of every penny we raise.

Your attention to detail and technical expertise is essential to maintain high standards of financial integrity at the hospice.

This is an exciting time to be joining the team as we focus on developing our financial systems and processes, making the most of the technology on offer. As finance officer you will have a key role to play in making these changes.

You’ll also be joining a vibrant, committed and driven team who get to see, first-hand, the impact the hospice has on people living in Wigan and Leigh and how we make a difference.

Role requierments 

• Support the production of accurate and timely financial information to support effective decision-making across the Hospice Maintain the integrity of financial records through regular review, reconciliationand analysis of financial data
• Support the production of monthly management accounts, ensuring informationiscomplete, accurate and supported by appropriate documentation.
• Investigate and resolve financial discrepancies, variances and anomalies, identifying root causes and escalating to the Head of Finance Maintain robust financial controls and ensure compliance with Hospice policies, procedures and regulatory requirements
• Build effective working relationships with managers and colleagues across the organisation, providing routine finance support and responding to finance-relatedenquiries
• Contribute to departmental budget monitoring by providing accurate financial information and supporting analysis for the Head of Finance Support the ongoing development of finance systems, digital processes and automation, ensuring financial information remains accurate, reliable and fit for purpose
• Identify opportunities to improve efficiency, strengthen controls and enhance the effectiveness of the Finance function through continuous improvement initiatives
• Work collaboratively with Finance colleagues to promote knowledge sharing, resilience and business continuity, supporting a flexible and customer-focusedFinance service 

050 Partnerships Manager

Reporting to: Fundraising Lead
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

Overall Purpose

The Partnerships and Philanthropy Manager will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
The focus of the role is on developing and leading partnerships with corporates and philanthropy.

Overall Objectives

• To generate income across a portfolio of corporate partnerships and charitable trusts and foundations
• To support NHS charities to raise income from partnerships
• Work flexibly as part of a Development Team, supporting the range of fundraising and income generation that the team targets.

Key Responsibilities

The main duties and responsibilities of the role holder are as outlined below:

Partnership Development & Delivery

• Manage the range of existing partnerships across corporate and philanthropic audiences, creating and implementing bespoke solicitation and stewardship plans, generating income for the organisation or NHS Charities
• Translate our work into compelling and bespoke cases for support, making relevant and appropriate asks and soliciting multi-year strategic partnerships
• Identifyand develop new partnership opportunities whichbenefitour organisation or NHS Charities
• Develop opportunities for and deliver sponsorship income for our activity and events

Collaboration & Sector Support

• Work collaboratively with member NHS Charities to understand their fundraising needs, challenges, and opportunities.
• Build strong relationships with key stakeholders across the sector, supporting them to understand the most appropriate role for partnership-based fundraising
• Share learning and best practice from partnership relationships to inform future developments and sector growth.
• Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events
• Where required support the delivery of paid for consulting support to NHS charities on fundraising
• Keep abreast of trends in fundraising within and beyond the health sector.

Leadership & Financial Management

• Establish clear objectives, KPIs, and evaluation frameworks for all partnerships
• Monitor the performance and financial return of our partnerships work, producing regular reports and insights to inform decision-making.
• Provide effective line management to team members, ensuring they have clear objectives, professional development, and deliver high performance.
• Manage budgets as required, monitoring income and expenditure to ensure targets and forecasts are met, and reporting any variances promptly.
• Produce regular performance and income reports and insights to inform strategy and continuous improvement.
• Contribute to the effective running of the team, and participate in relevant training and team meetings.
• Ensure donor records are kept up to date on the fundraising database, and ensure our CRM records of key relationships are maintained
• Ensure all appropriate due diligence is undertaken and necessary gift agreements are in place.
• Ensure that all fundraising activity complies with the Fundraising Regulator’s Code of Fundraising Practice and relevant legislation.

Cross-Team Collaboration & Stakeholder Management

• Liaise with teams across the organisation to collaborate on member facing activity and ensuring our product offers fit with our member segmentation approaches.
• Support the team on other fundraising activity, for example around events, or in the cultivation and recruitment of individual donors

Competencies

Teamwork – ‘One charity’, working within and across teams

• Collaborates across teams, ensuring our activity is aligned with our wider support of members.

Building trust and respect – listen, feedback and learn

• Models our values through their work, seeking to support colleagues and understand their perspectives.
• Proactive, and adaptable to support the wider work of the organisation as required.

Responsibility – owning your part in our success

• Demonstrates commitment to delivering exceptional partnerships.
• Takes responsibility for developing and leading successful relationships which generate income.

Professionalism – creating an environment to achieve success

• Takes a learning approach to ensure we continually improve.
• Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code.

Stakeholder focus – understanding the needs of our key stakeholders and audiences

• Passionate about supporting NHS charities and helping them to increase their income.
• Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income.
• Ensures our own fundraising does not compete with members.

Acumen – Sound decision-making

• Adapts and shapes partnerships based on learning to deliver success.
• Identifies and shapes member support around what is most effective.

Knowledge, Skills and Experience

• Fundraising Qualification, Chartered Institute of Fundraising, or equivalent
• Significant experience of fundraising, and the role and theory of fundraising through partnerships and/or philanthropic relationships
• Experience of securing significant partnerships of at least 5 figures from corporate partners, individuals or family foundations and managing relationships with major supporters
• Knowledge of the current philanthropy and High Net Worth Individual and/or corporate landscape and insight into future trends
• Excellent project management skills with the ability to manage multiple priorities and stakeholders.
• Creative thinker with a commercial mindset
• Collaborative working style with excellent stakeholder management skills
• Experience managing and developing team members.
• Influencing skills, with experience of working across teams or partner organisations.
• Experience of database management and using a fundraising CRM system
• An excellent communicator, in person and in written work
• Experience working within an NHS charity or large health-related fundraising environment.
• Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
• Experience managing external relationships with suppliers

Other duties

• Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
• Carrying out the duties of postin accordance withNHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

059 Development Product Executive

Reporting to: Products Manager
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

OVERALL PURPOSE

To support the Products Manager in the development, delivery and administration of innovative fundraising products and initiatives that generate income for NHS Charities Together whilst helping NHS charities increase their own fundraising income.

The Development Product Executive will play a key role in coordinating fundraising products including the lottery programme, the National Legacy Campaign, , fundraising toolkits and collective fundraising initiatives. The role will help ensure products are delivered effectively, members receive excellent support and product performance is monitored to drive continuous improvement.

Working collaboratively across the Development team, the Development Product Executive will help deliver high-quality fundraising products that are accessible, scalable and responsive to the needs of NHS charities.

KEY RESPONSIBILITIES

The main duties and responsibilities of the role holder are as outlined below:

Product Delivery & Development

• Support the Products Manager with the delivery and ongoing development of fundraising products, campaigns and initiatives for NHS charities.
• Support the administration and delivery of the lottery programme, including member onboarding, supplier liaison, reporting and responding to enquiries. The role will support NHS charities to recruit players to the lottery, so experience of engaging and growing membership or supporter bases, and understanding recruitment journeys, would be beneficial.
• Assist in developing, testing and evaluating new fundraising products and pilot initiatives.
• Produce and maintain fundraising toolkits, guidance documents, templates and other supporting resources.
• Coordinate timelines, project plans and actions to ensure fundraising products are delivered to schedule.
• Support the creation and delivery of collective fundraising initiatives that enable NHS charities to collaborate and maximise fundraising opportunities.

Member Support & Collaboration

• Act as a first point of contact for member charities with queries relating to fundraising products and initiatives.
• Build positive relationships with NHS charities, understanding their needs and supporting successful implementation of fundraising products.
• Coordinate member communications relating to fundraising products, campaigns and opportunities.
• Support the delivery of webinars, workshops and member events, including preparing materials, managing registrations and following up with attendees.
• Gather feedback from member charities and supporters to inform future product development and improvements.
• Support the delivery of consultancy projects where required.

Product Administration & Performance

• Maintain accurate project documentation, timelines, budgets and performance records.
• Collate income, participation and engagement data across fundraising products.
• Produce regular reports and dashboards to monitor product performance and support evaluation.
• Assist in monitoring budgets, expenditure and income against forecasts.
• Maintain accurate records on Raiser's Edge and other systems in line with GDPR and organisational policies.
• Support supplier administration, including raising purchase orders, processing invoices and monitoring contracts where required.

Marketing & Communications

• Work collaboratively with the Communications Team to develop and schedule marketing materials that promote fundraising products.
• Coordinate the production of product resources, case studies and promotional content.
• Identify member success stories and examples of best practice to share across the NHS charity network.
• Support campaigns that encourage member engagement and product participation.

Innovation & Continuous Improvement

• Monitor fundraising trends, emerging products and sector developments to identify new opportunities.
• Support the testing and evaluation of new fundraising ideas and product improvements.
• Assist with gathering insight and learning from product pilots to improve future delivery.
• Contribute ideas that improve efficiency, supporter experience and member engagement.

Cross-Team Collaboration

• Work closely with colleagues across the Development Team to ensure fundraising products complement wider fundraising activity.
• Collaborate with Data & Systems and Business Support teams to ensure effective administration and reporting.
• Support wider fundraising activity, including events and campaigns, where required.
• Contribute positively to team meetings, planning sessions and organisational projects.

Other Duties

• Visibly live NHS Charities Together's values, including our commitment to diversity and inclusion.
• Carry out duties in accordance with NHS Charities Together's Health & Safety policies and procedures.
• Work flexibly, prioritising workload and supporting colleagues across the organisation as required.
• Adhere to relevant legislation, fundraising regulation, GDPR and organisational policies and procedures.
• Maintain confidentiality and handle sensitive information appropriately.

This is not meant to be an exhaustive list of duties. Flexibility is required and the post holder will be expected to undertake other duties appropriate to the role and within their skills and experience when reasonably requested.

Competencies

Teamwork – 'One Charity', working within and across teams

• Collaborates effectively across teams to ensure fundraising products are successfully delivered and continuously improved.

Building trust and respect – listen, feedback and learn

• Builds positive relationships with NHS charities, suppliers and colleagues through responsive communication and a collaborative approach.

Responsibility – owning your part in our success

• Takes ownership of product administration, project coordination and delivery to ensure high-quality outcomes. Demonstrates excellent attention to detail and follows through on commitments.

Professionalism – creating an environment to achieve success

• Organises work effectively, manages competing priorities and maintains accurate records and reporting. Upholds fundraising regulations and organisational standards.

Stakeholder focus – understanding the needs of our stakeholders

• Provides excellent support to member charities, ensuring fundraising products are practical, accessible and responsive to their needs.

Acumen – sound decision-making

• Uses data, feedback and learning to improve product delivery and identify opportunities for innovation and continuous improvement.

PERSON SPECIFICATION

Knowledge, Skills and Experience

Essential

• Experience working within a fundraising, marketing or project coordination role
• Experience coordinating projects or campaigns involving multiple stakeholders
• Excellent organisational skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Experience producing reports and analysing performance data
• Strong IT skills including Microsoft Office, particularly Excel
• Experience maintaining databases or CRM systems
• Excellent attention to detail and administrative skills
• Strong relationship-building and stakeholder management skills
• Ability to work independently and collaboratively as part of a team

Desirable

• Membership or subscription recruitment experience, particularly involving acquisition campaigns or supporter recruitment, would be advantageous.
• Experience supporting fundraising campaigns or products
• Knowledge of fundraising products including lotteries, legacy fundraising or individual giving
• Experience developing toolkits, guidance or fundraising resources
• Experience working with external suppliers or agencies
• Knowledge of fundraising regulation, GDPR and charity sector best practice
• Experience using Raiser's Edge or another fundraising CRM
• Understanding of NHS charities or the wider health charity sector

We are entering a period of unprecedented opportunity. Advances in treatment, increasing recognition of the condition, and growing awareness of healthcare inequalities provide a unique chance to strengthen our impact and expand our reach across the UK. Our ambition is bold: to engage and support at least 50% of the UK myasthenia community as members within the next five years, creating a movement that is representative, influential and impossible to ignore.

The successful candidate will lead the development of a thriving national community of people affected by myasthenia, ensuring that individuals and families feel connected, represented and empowered. They will transform community insight into meaningful campaigns, influence policy and healthcare decision-making, and position myaware as the authoritative voice for everyone affected by the condition.

Success in this role will be measured not only by influence and campaigning outcomes, but by the growth, engagement and mobilisation of our community. The Director will play a central role in delivering our ambition to reach, engage and retain 50% of the UK's myasthenia population as members and active supporters within five years, creating a change-maker movement that is representative of our goals.

Key Responsibilities

Community Growth and Engagement

• Contribute towards the development and delivery of a comprehensive membership growth strategy aimed at engaging at least 50% of the UK myasthenia community within five years.
• Build a deep understanding of the patient journey and identify opportunities to connect with people from diagnosis onwards.
• Lead the development of services, programmes and engagement approaches that increase membership recruitment, retention and participation.
• Ensure that people affected by myasthenia are at the heart of all organisational decisions, campaigns and strategic priorities.
• Create pathways for members, volunteers, supporters and ambassadors to actively contribute to myaware's work.
• Use data, insight and market intelligence to measure community reach, identify underserved groups and drive continuous improvement.

 

Campaigning, Policy and Influence

• Develop and implement a national campaigning and influencing strategy focused on awareness, equity of care, access to treatment and service improvement.
• Position myaware as a leading voice within healthcare, policy and rare disease discussions across the UK.
• Build strategic relationships with parliamentarians, government departments, NHS organisations, Integrated Care Boards, NICE, clinicians, researchers, industry partners and allied charities.
• Lead public affairs activity, including consultation responses, parliamentary engagement, policy briefings and stakeholder events.
• Ensure lived experience evidence informs policy development, healthcare decision-making and treatment access discussions.

 

Organisational Leadership

• Serve as a member of the Senior Leadership Team and contribute to organisational strategy and performance.
• Foster a culture of innovation, inclusion, collaboration and measurable impact.
• Work closely with fundraising, communications, partnerships, and service delivery colleagues to maximise organisational reach and effectiveness.

 

Awareness and Public Engagement

• Increase awareness and understanding of myasthenia among healthcare professionals, policymakers, media and the public.
• Lead initiatives that strengthen myaware's visibility, reputation and influence.
• Support the development of compelling campaigns, media activity and storytelling that inspire engagement and drive action.
• To be the spokesperson for myaware.

 

What Success Looks Like

Within five years, the postholder will have:

• Led significant growth in membership, progressing towards engaging at least 50% of the UK's myasthenia community.
• Increased participation in surveys, campaigns, events, volunteering and lived-experience activities.
• Established myaware as the recognised national voice for people affected by myasthenia.
• Secured meaningful influence in policy, healthcare and treatment access discussions.
• Generated evidence of improvements in awareness, service delivery, treatment access and patient representation.
• Built a highly engaged and empowered community capable of driving change at local, national and system levels.

 

Person Specification

Essential Experience

• Significant senior leadership experience within the charity, healthcare, membership, public affairs or advocacy sectors.
• Proven success in growing and engaging communities, memberships, movements or supporter bases at scale.
• Experience developing and delivering campaigning, influencing or public affairs strategies that have achieved measurable outcomes.
• Strong track record of building relationships with senior external stakeholders and decision-makers.
• Experience using data, insight and lived experience to shape organisational priorities and influence strategy.
• Experience leading, motivating and developing high-performing teams.

Essential Knowledge and Skills

• Outstanding strategic thinking and leadership abilities.
• Exceptional communication, influencing and relationship-building skills.
• Strong understanding of community mobilisation, supporter engagement and membership growth.
• Ability to translate complex healthcare and policy issues into compelling public narratives and calls to action.
• Strong analytical and performance management skills.
• Commitment to inclusion, co-production and patient-centred approaches.

Personal Attributes

We are looking for someone who is:

• Ambitious about building one of the UK's most engaged rare disease communities.
• Passionate about amplifying the voices of people with lived experience.
• Collaborative and inspiring.
• Politically astute and credible with senior stakeholders.
• Resilient, innovative and outcomes focused.
• Motivated by creating lasting change for people living with long-term health conditions.

Why Join Us?

myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

This is a rare opportunity to build a community movement capable of transforming lives. You will lead the growth of a national membership community, shape policy and healthcare conversations, and help ensure that every person affected by myasthenia feels informed, supported, represented and connected.

Together, we aim to ensure that within five years, at least half of everyone living with myasthenia in the UK knows, trusts and actively engages with myaware as their community, their advocate and their voice.

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Friday.4th September

Provisional interview dates will be week commencing: 28.9.26

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

Boaz Trust relies on the generosity of trusts and foundations to provide accommodation and support for people seeking sanctuary, and to challenge and change the unjust systems that cause destitution, both locally and nationally. We are looking for a Fundraising Officer (Trusts) who can help us sustain and grow this vital income by building positive, long-term relationships with funders, delivering high quality applications and reports as needed. 

The money raised through this role will support Boaz’s work with people who are facing or experiencing homelessness because of their insecure, changing or uncertain immigration status. Our work includes providing safe accommodation and person-centred support, while working towards our mission of ending destitution among people seeking sanctuary.

Day to day, you will research prospective funders, prepare persuasive applications and cases for support, and produce accurate, engaging reports showing what funders’ support has achieved. You will manage a pipeline of applications and reporting deadlines, keep our fundraising database up to date, and work closely with colleagues across Boaz to best communicate the stories, outcomes, and impact from our work. You will communicate directly with existing and potential funders by email, telephone and, where appropriate, in meetings.

We are looking for someone who enjoys building interpersonal relationships with both funders and supporters and team-mates, is skilled at communicating through writing, can turn detailed information into a clear and compelling case for support, and is organised enough to manage several deadlines at once. You will already have experience of trusts fundraising or bid writing. Most importantly, you will be thoughtful, curious and collaborative, be aligned with Boaz’s values and our commitment to the dignity and rights of people seeking sanctuary.

Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)

0.6 FTE, Permanent

Salary:£31,487 (FTE £52,479)

We’re excited to be recruiting for a key leadership position supporting Oasis’ youth and community work in the North West region (covering delivery in Greater Manchester and Bradford).With accountability to the Oasis Community Partnerships CEO the role of the Regional Youth and Community Director has three main functions:

1 Strategic management oversight of local Youth and Community teams

2 Regional development, working alongside other functions within the Oasis family

3 Being part of the national Youth and Community leadership team

The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by leaders within their region.

ORGANISATIONAL CONTEXT

Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:

a passion to include everyone

a desire to treat everyone equally, respecting differences

a commitment to healthy and open relationships

a deep sense of hope that things can change and be transformed

a sense of perseverance to keep going for the long haul

An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.

The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the wider Oasis family to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.

Completed applications should be returned by 9am on Tuesday 8th September.

Interviews will take place week beginning 21st September. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 08749179