1 Service manager jobs in Devon

Online Service Manager

Salary: £42,450 per annum
Location: Home based
Contract: Full time, permanent

This is an exciting opportunity to help shape the future of online support for people affected by gambling harms.

At GamCare, we believe everyone affected by gambling harms should be able to access the right support, in the right way, at the right time. As the organisation behind the National Gambling Helpline, we play a vital role in helping people find support when they need it most. Our online services are an increasingly important part of our work, creating accessible, safe and engaging ways for people to connect, share experiences and take positive steps forward.

We are looking for an ambitious and forward-thinking Online Service Manager to lead the development and growth of these services. This is an opportunity to build on established foundations, explore new approaches to digital support and shape how we reach and engage more people. From strengthening online communities and improving user journeys to developing new platforms and services, you will have the freedom to bring fresh ideas, challenge existing approaches and turn innovation into meaningful improvements for the people who rely on us.

As part of our Helpline & Online Services Leadership Team, you will lead and inspire a dedicated team of staff and volunteers, creating a culture where people feel supported, valued and empowered to make a difference. Working collaboratively with colleagues across digital, user experience and service delivery, you will use insight, evidence and lived experience to guide decisions, improve performance and ensure our online services remain safe, inclusive and responsive to changing needs.

Our online services operate across an extended service day, with support available until 00:30. This role is not part of the operational rota, but requires flexibility to provide leadership and management oversight. Core working hours will typically fall between 09:00 and 20:00, with occasional variations.

About you

We are looking for a collaborative and inspirational leader with experience of managing and developing digital, online or remotely delivered services. You will bring a strong understanding of digital user experience, service improvement and the opportunities technology offers to make support more accessible and effective.

Equally important will be your ability to lead and motivate teams, translate ideas into practical action and use data and feedback to drive meaningful change. You will be comfortable balancing innovation with operational excellence, quality and safeguarding, and motivated by the opportunity to develop services that make a genuine difference to people's lives.

If you are excited by the opportunity to lead people, drive innovation and shape the future of digital support, we would love to hear from you.

What we offer

We want colleagues to feel supported, valued and able to balance their work with life outside work. Benefits include:

• 33 days’ annual leave including bank holidays, pro-rated for part-time colleagues and increasing to a maximum of 38 days with service
• A generous pension scheme, with 6% employer contribution
• Discretionary company sick pay after six months’ service
• A 24-hour Employee Assistance Programme
• Premium access to the CALM app for you and up to five dependants

For further details and to apply please click the apply button.

The closing date for applications is 2 November 2026.

Interviews: Week commencing 11 November 2026.

GamCare welcomes applications from people with lived experience of gambling harms and is committed to equality, diversity and inclusion.

This role requires a Basic DBS check. Applicants must have the right to work in the UK, as visa sponsorship is available only in very limited circumstances.