1,270 Service manager jobs near Islington, Greater London
Are you passionate about investing in young people? Are you an expert in engaging volunteers from a diverse range of backgrounds? Here at Young Enterprise we are looking for just that… We’re seeking a Volunteer Support Manager, to share your experience & vision in volunteer support and coordination.
About Young Enterprise
Each year, Young Enterprise helps thousands of young people develop the skills, knowledge and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at. A key focus for us is social mobility, and our volunteers form an important part of our strategy now and into the future.
About the role
We are looking for an enthusiastic Volunteer Support Manager to join our Volunteer & Alumni Support team to lead on the continuing evolution, development & support of our experienced volunteer community and contribute to the successful delivery of our organisational strategy – No Time Like The Future.
Key skills and experience
- Relationship Management & Change Management experience
- Creative & innovative approach to problem solving
- Strong networking & collaboration skills to seek out opportunities for connections
- Excellent communications skills, with the confidence & presence to command attention at senior levels
- Motivated & persuasive negotiator to drive positive outcomes, with resilience & tenacity to overcome initial negative responses
- Confident use of the internet for creative research purposes, as well as standard office IT packages e.g. Word, Outlook, Excel, Raiser’s Edge (or other databases)
- Positive, can-do approach & demonstrable organisational skills
Why work with us?
- People-focussed with a friendly and supportive work-place culture
- An active commitment to equality and diversity
- Generous holiday allowance of 7.2 weeks
- Access to NHS top-up scheme, for money back on expenses such as dental and optical
- Access to an Employee Assistance Programme
- Cycle-to-work scheme
- Group Life Assurance
This is a permanent, full-time position (37.5 hours per week) and can be worked from our London office or from home with some travel required. Full details can be found in the attached Job Description. If you think you fit this role then we would love to hear from you!
To apply, please submit your CV and covering letter outlining your suitability for the role based on the Job Description and Person Specification by no later than midday 31 January.
Interviews will take place via MS Teams on the 9th or 10th February.
Please note that, although we endeavor to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
COLLECTIVE ACTION MANAGER
This vital role will spearhead the development of our collective and place-based approach to address the challenges related to education-to-employment transitions, in west London.
- build the networks, resources, and collective expertise to support 15 secondary schools in west London
- implement effective and sustained employability skills and work readiness development
- ensure that 16-to-18 year olds, identified as furthest from the labour market, are supported to effectively transition into sustained employment and pursue rewarding careers.
You will be responsible for convening and uniting multiple local stakeholders, including, councils, employers, voluntary sector partners, and public sector services, to build relationships, share practice, and take action together. You will lead this network to identify, understand, and collaborate on resolving the complex challenges related to education-to-employment transitions.
Alongside this you will develop and deliver a comprehensive service offer to our target communities, schools, and young people as they transition from education into employment.
This position plays an essential role in the implementation of Spark!’s 2025 strategic goals, our impact on young people, and our future success. To highly achieve in this role you will need to be:
- extremely organised
- a natural relationship and network builder
- comfortable facilitating meetings and activities with a diverse range of stakeholders, including young people and senior professionals
- able to thrive in sizeable challenges
- energised in creating genuine systems change, to positively impact on the lives of young people.
Please submit your CV and a cover letter, of no more than 2 pages, addressing the person specification in the job pack.
The client requests no contact from agencies or media sales.
We are looking for a passionate and experienced professional to join our team as our School and Volunteer Lead, to cultivate and manage essential relationships, and to lead a range of inspiring employability activities with young people and businesses across our network.
The work will be varied and will include:
- Leading on coordinating all elements of activities with our school and business partners, to ensure delivery plans are executed effectively and efficiently.
- Leading on the cultivation, engagement and development of our volunteer network, including communications, resource and training.
- Facilitating employability and career workshops and events with young people, schools, and employers.
- Developing resources, materials, and tools to aid in delivery of our activities, to an exceptional standard
This position will play a fundamental role in the implementation of Spark!’s 5 year strategy, our impact on young people, and our future success.
To succeed in this role you will need to be a high-energy person who thrives in a fast-paced working environment, able to function as part as a team, as well as being able to work well independently. You will need to be excellent at building and maintaining relationships, with a motivation to have a significant positive impact on the lives of young people and the future success of the charity.
Please submit your CV and a cover letter, of no more than 2 pages, addressing the person specification in the job pack.
The client requests no contact from agencies or media sales.
Quo Vadis Trust is seeking a confident, capable, organised manager to head up a small team in Catford. If you are kind and compassionate with relevant experience in mental health / housing, we can offer you regular hours (8-4, Mon-Fri), a generous holiday allowance, life insurance plus other benefits, traiing and qualifications, and the chance to work within multi-disiciplinary teams.
Quo Vadis Trust (QVT, charity number 1116196) is a specialist housing charity, providing services to those with mental health needs across South East London. Together, their dedicated staff team provide a range of support both on and off premises to help each individual client maximise their independence. They are currently recruiting for an enthusiastic, efficient Housing Manager to oversee one of their small, 24/7 residential schemes in Catford, providing effective support to clients with medium support needs.
As Housing Manager, you will work closely alongside the Director of Operations to ensure the delivery of high quality, client focussed, enhanced housing management services to all QVT clients. You will ensure that services are comprehensive, provide value for money and are in accordance with all QVT's strategies and values. You will ensure that your small team of Supported Housing Officers provide an effective, responsive service, and will take initial responsibility for dealing with complaints from clients and external stakeholders. You will work in partnership with a variety of agencies to encourage and support client engagement with the community and will continuously work as an ambassador for the organisation when working alongside external agencies.
To apply for this role, you must have demonstrable experience of working alongside clients with complex needs within a supported housing capacity. You must have significant experience of managing a team, including rotas and budgets, and of working alongside a variety of partner organisations. Overall, you will be an engaging, proactive leader, passionate about delivering high quality housing support to vulnerable clients.
Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability.
The client requests no contact from agencies or media sales.
About the role
A national medical children's charity helping seriously ill children fulfil their potential is hiring for a Corporate Services Manager who will be responsible for the performance, management and delivery of a range of corporate services within the Charity's regulatory and governance framework. This is a full-time role with hybrid working options of 8 days a month in the office (when Covid is safe enough to do so) and the rest from home.
As the Corporate Services Manager, will be provide specialist expertise and leadership in risk management, procurement, internal audit, policies, and performance monitoring. You will work closely with the Company Secretary and Corporate Services to lead, develop, and embed a culture of good governance and compliance, collaborating closely across the Charity.
This is a very broad role and therefore training will be provided in some of the other areas, your role duties will also include administering the Charity's Document Management Policy and Document Library, maintaining the External Reporting Register, maintaining a register of compliance activities ensuring that all reported matters are investigated and that recommendations and lessons learnt from investigations are actioned, disseminated, understood, and embedded, administering the internal audit function, and ensuring the Health and Safety policy and procedures are understood, implemented and kept up to date.
You will have the following skills and experience:
*Previous experience of working within corporate services including areas such as risk, internal audit, insurance and compliance activities.
*Experience of maintaining key documents such as frameworks, policies and procedures.
*Understanding and working knowledge of health and safety, risk management and internal audit
*Proven ability to apply compliance principles to meet business objectives.
*Confident in dealing with complex situations and communicating (written and verbal) such issues clearly and succinctly to a range of audiences.
*Ability to manage own workload and prioritise multiple tasks.
*Ability to work under pressure and within tight deadlines.
If this sounds like the role for you and you would like to be part of an organisation providing life-changing treatments for children, then we would love to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
As a Rent and Service Charge Manager based at a large housing association in London, you will be responsible for setting and monitoring service charge budgets across the organisation.
A social housing provider, managing homes on behalf of a local council based in London.
Key responsibilities within this social housing role include:
- Responsible for the accurate calculation, setting and issue of all service charges, for our tenanted and leasehold properties.
- Ensure that the Rent and Service Charge team provides an excellent customer focused professional service to tenants and leaseholders.
- To support the annual service charge budgeting and actual audit process.
- To manage the relevant rent accounting function, including write offs and allocation of payments to accounts. Manage the relationship the Local Authority in relation to rent refunds, housing benefits over payments etc.
- Responsible for providing complaint resolution within the scope of the rent and service charge function.
The successful candidate will have:
- Experience of managing and motivating teams to deliver objectives and targets.
- Experience within a similar position.
- Experience setting service charges.
- Experience of managing and developing financial services.
- A comprehensive knowledge and understanding of finance,including regulatory issues.
- Excellent numerical and analytical skills and an ability to understand and interpret information.
Hybrid working opportunities.
About The Royal British Legion
Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.
It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.
The IM&T department is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s ongoing vision and strategy.
We are seeking a progressive and dynamic individual who will play a key role within IM&T managing the British Legion’s Service Desk and the technical team who support this. Providing first and second line support to 1600 staff based throughout the UK, the IT Service Desk strive to handle all requests and reported incidents consistently and efficiently with a complete focus on customer service. The successful candidate will be expected to deliver Operational Excellence ensuring agreed service and operational level agreements are exceeded.
This is a challenging role, with a strong focus on new technologies and the postholder will need to work in an agile way managing business as usual activities while contributing to the delivery of technical projects.
The successful candidate will have strong interpersonal skills to enable them to engage effectively with a range of audiences both technical and non-technical. The candidate will work closely with the Head of Service Delivery and the IT Operations Manager to continually seek ways and opportunities to improve the service provided to our staff.
This is an exciting role incorporating line management and technical development. There is plenty of scope for training and learning new technologies. The Service Desk Manager is responsible for managing seven service desk analysts based throughout the UK. There will be a requirement to travel to the various RBL locations on a frequent basis.
Please note that this role can be based at our London office, which is located at Haig House, 199 Borough High Street, London SE1 1AA, or can be homebased. London Weighting will be offered to candidates based at Haig House with an expectation to attend the London office regularly. Candidates taking up the role on a remote basis will not be eligible for London Weighting, however all work-related travel expenses will be paid.
As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please apply by clicking ‘apply online’.
Closing date for this role is: Thursday 27th January 2022
The client requests no contact from agencies or media sales.
This leading housing and property organisation, based in Central London, are currently looking to recruit a Service Charge Analyst to join their busy team.
The client is a Registered Provider of affordable housing across England, working with the largest house builders to deliver new housing for Shared Ownership (part buy, part rent) and low-cost rental homes.
The Service Charge Analyst's duties will include:
- Responsible for the accurate calculation, construction and issue of all service charges.
- Responsible for the accurate calculation and issue of all rents.
- Responsible for the reconciliation of invoices.
- Responsible for actualising end of year accounts.
- Responsible for dealing with customers directly, responding to customer enquiries via phone email and email.
- To advise understand lease terms, statutory measures and policies relevant to the shared ownership and leasehold properties.
The successful Service Charge Analyst will be someone who has a strong attention to detail and has previously worked in a similar role including Service Charge and Rent Setting.
You will need to be a confident Excel user and have exposure to dealing with internal and external stakeholders.
An excellent salary c£17.50 per hour.
Full-time (35 hrs p/w) - Fixed term contract until 31st March 2023
Home based with travel around the region and into London as needed
Are you a strong team player and leader with an understanding of the issues facing vulnerable young people (i.e. involvement in gangs or knife crime) and a proven ability to supervise staff and manage multiple projects? If so, St Giles is looking for a Team Leader to join their SOS+ Team.
About St Giles
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this vital role
Managing a team of SOS+ staff who deliver preventative sessions and 1:1 mentoring to children/young people and training sessions to parents and professionals across the sector is what’s required here. Day-to-day, we’ll rely on you to support and supervise a team of SOS+ Staff and Volunteers in identified SOS+ projects. You’ll also work closely with the Assistant Team Manager on the development and delivery of all SOS+ services. And, when it comes to overseeing the coordination and delivery of our East of England Mentoring programme, ensuring delivery data is recorded, evaluated and reported or helping to develop and trial new ways of working, again, we’ll count on you.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be DBS Checked.
What we are looking for:
- Personal experience of the criminal justice system, lived experience of the issues facing this client group (i.e. involved in gangs or knife crime) and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
- A relevant qualification to a good standard (or working towards one)
- Good supervisory experience including setting objectives, planning and supporting day-to-day workloads and coaching, developing and motivating staff and volunteer
- A proven ability to work with key stakeholders and partners to achieve agreed goals and represent your organisation’s services, strategy and aspirations on an internal and external basis.
- A flair for setting up and operating monitoring and reporting systems
- Self-motivation, emotional resilience, a flexible approach and the ability to effectively manage your own wellbeing
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.
Closing date: 11pm, 24th January 2021. Interviews: 1st February 2021.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
For further information, or to apply, please visit our website via the ‘Apply’ button.
Project Manager - Money Guidance Service
Full time position, fixed term contract until 31st December 2024
Salary: £35,525 - £42,630 per year dependant on experience
Home or office based, UK, to be negotiated
Closing date for applications: 13th February 2022 at 5pm
Interviews will be held remotely via video conference in the week beginning 21st February 2022
GamCare is currently seeking an experienced Project Manager to set up and run its new Money Guidance Service.
GamCare is the leading UK provider of information, advice, support and treatment for anyone concerned about their own or someone else’s gambling. Our expert services are confidential and non-judgemental.
Collaborative – Achieving more together
Ambitious – Embracing future growth
Learning – Harnessing knowledge
Leading – Shaping the agenda
The Money Guidance Service is a GamCare initiative, funded for three years, to provide tailored guidance and advice on budgeting and other money matters for those impacted by problem gambling, via existing National Gambling Helpline and structured treatment interventions. As well as enhancing client support services, a key aim of the project will be to understand the needs of those experiencing financial harm, and develop and test new approaches, through a continuous learning approach.
The Project Manager will: oversee service design and developments; foster a collaborative working relationship with GamCare’s Helpline, Treatment, and Programmes Teams; enable collaborative thought leadership and developments on the issue of gambling and financial harm (working with relevant stakeholders); work with an external evaluator to monitor effectiveness of the project; line manage the project team; and lead the future of the project.
To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.
If you would like acknowledgement that your application has been received, please ensure the application is attached to the email and use the following subject line:
Job application: Project Manager: Money Guidance Service
During the coronavirus period, temporary home working will be taking place. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager.
The successful applicant must be prepared to live and work in the UK.
With this role, if home based, there will be a requirement to attend the head office in London periodically for colleague and team liaison.
GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.
For further information, please contact Julia Fazackerley, Head of Development at Application forms forwarded to this email will not be accepted.
Please note we do not accept CVs.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for three Change Managers to join our team based in Chingford. You will be working on a full time, basis as part of a fixed term contract until March 31st 2023. In return, we will offer you a competitive salary of £36,026 Band F, Level 3, inclusive of outer London weighting. We offer hybrid working options with the requirement to come in the office every few weeks.
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. We give over 400,000 4-25 year olds the skills they need for school, college, university, the job interview: the skills they need for life.
We're looking for three Change Managers to join our Chief of Staff at an exciting time in its development. The change management team are a new function which is needed to deliver on our Skills for Life strategy, working alongside our established Project Management Office and with project teams delivering major projects and programmes of work. So it's an exciting opportunity for the right candidate to support building an approach, and be at the forefront of testing it in action!
You will be supported to develop personally and professionally at the Scouts which may include training, mentoring, or other tailored learning opportunities.
Key responsibilities as our Change Manager:
- Work with senior colleagues to plan engagement and change, especially end-user experience, engagement and training
- Lead engagement and consultation exercises to understand how the change will impact our volunteers
- Partner with Learning & Development colleagues to design and deliver training to support our volunteers to adopt the change
- Work with PMO colleagues and other User experience and Delivery experts to ensure our approach on consultation and testing is aligned and effective
- Work with the communications team to develop change and engagement messages that are cohesive, clear and compelling
- Input into change planning for the organisation, working alongside PMO and other colleagues to integrate this into with project planning
- Help embed change management principles, techniques and tools
- Support on the strategic approach for managing sustainability of change across the movement
- Any other accountabilities commensurate with the general level of responsibility of the job
What we are looking for in our Change Manager:
- Experience of delivering practical change with a variety of audiences, including volunteers or community members
- Experience of design and delivery of training and engagement
- Experience in user experience, including running consultations and designing interventions
- Experience of working with senior stakeholders to understand, manage and challenge their assumptions about change.
- Experience of working in a matrix type environment, engaging with multiple sponsors and stakeholders.
- Significant experience as a team member delivering a successful large change programme.
- Experience working with a range of project management techniques across a complex transformation portfolio.
- Experience of delivering change at a large and geographically dispersed scale
- Understanding of practical communication and engagement techniques
- Understanding of user experience or service design methodologies
- Highly developed interpersonal, advocacy, negotiation and communication skills to be able to work effectively with a range of stakeholders.
- A good understanding of current and emergent change management theories and approach
What we can offer you as our Change Manager:
- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking
We are proud to be a family-friendly employer and offer…
- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave
Closing date: Sun, 30 January 2022, 23:59
Don’t miss out on the opportunity to join our fantastic team as our new Change Manager! Click ‘Apply’ now!
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
About The Advocacy Project
We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives. We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:
- voice their concerns
- understand their rights
- make effective choices about what happens in their lives
We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.
About the role
This role is accountable for the quality of all our advocacy services and our user involvement projects, making sure we can evidence the value of our work and show improved outcomes for service users. The post-holder leads on safeguarding for the organisation. The post is at senior leadership team level. In common with other members of the senior leadership team, the post-holder will provide visible and accessible corporate leadership, collaborate with fellow SLT colleagues on strategy development, contribute to decisions in the best interests of the organisation, and be responsible for creating a positive working environment in which staff can do their best work.
- Upholding the quality of all our advocacy and user involvement work.
- Delivering projects and contracts to time, budget, quality and relevant key performance indicators.
- Keeping close and constructive working relationships with key stakeholders, including regular contract monitoring meetings with commissioners.
- Maintaining awareness of issues across all care groups and ages (such as mental health, learning disability, dementia, eating disorders, hoarding etc).
- Evidencing the value of our work and showing improved outcomes for service users.
- Updating our policy and practice in line with legislation and best practice.
- Scanning the strategic landscape and using this information to guide service development and delivery.
- Leading the team to produce high quality, succinct reports on activity and outcomes to key audiences including Board of Trustees and commissioners.
- Leading, managing and supervising staff.
- Presenting a visible and accessible leadership presence that supports staff based in different locations.
- Working with HR to make sure staff are appropriately skilled and actively participate in our learning & development programme (including NAQ).
- Working with the other members of the senior leadership team to create and maintain a positive working environment and supportive culture.
- Proactively championing improvement projects that arise from the results of the annual staff survey.
- Liaising with the Deputy CEO and Business Development Manager over gaps in provision, trends, and opportunities, so we can develop new services and approaches.
- Liaising with the Deputy CEO over current and future IT requirements for service delivery that help us work more effectively.
- Working with the Head of Finance and your direct reports to make sure service delivery budgets are managed effectively, and inputting to financial reports, budgets and forecasts to the board and other stakeholders.
- Working with the Head of Finance and Head of Business Development to make sure we continually refine our approach to costing our work.
- Along with other members of the Senior Leadership Team, the post-holder will:
- • provide visible and accessible corporate leadership (strategic and operational delivery)
- • contribute to decisions in the best interests of the organisation
- • make sure all work is inclusive and responsive to the needs of local communities particularly those who are marginalised and excluded; champion equality and diversity across everything we do
- • provide guidance, coaching and support to direct reports, and make sure they do the same with their staff
- • give clarity around priorities and goals
- • manage overall financial budgeting for service delivery
- • work across functions with fellow SLT colleagues to ensure effective collaboration on shared goals
- • meet reporting timescales
- • communicate operational results, emerging challenges, and key performance indicators to direct reports
- • raise awareness of The Advocacy Project by making sure we are known for the quality of our work
- Participate in team meetings and training.
- Participate in personal, team and organisational development.
- Contribute to monitoring reports.
- Keep to our policies, including health & safety, and risk regulations.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
- Sound knowledge of statutory and non-statutory advocacy (both policy and practice), relevant legislation (including Mental Health Act, Mental Capacity Act, Care Act and Equality Act) and regulation.
- Sound knowledge of user involvement and the principle of co-production.
- Sound knowledge of health and social care practice and legislation.
- Ability to combine seeing the big picture with an eye for operational detail.
- An understanding of how to implement strategy in practice.
- Excellent people manager.
- Demonstrable track record in financial management.
- Adept at making decisions about priorities given competing demands on resources.
- Ability to focus on solutions and thrive in a busy environment.
- Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
- Excellent communication and interpersonal skills (written and verbal). Effective in working with a wide variety of stakeholders ranging from trustees to service users and employees.
- Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
- Relevant professional qualification (or a commitment to attaining the NAQ module on managing advocacy services within 12 months).
- Commitment to ongoing professional development to make sure we comply with legislative and regulatory requirements, and best practice.
Desirable knowledge, experience and qualifications:
- In-depth knowledge of issues across all care groups and ages (such as mental health, learning disability, dementia, eating disorders, hoarding etc).
- NAQ accredited advocate.
- In-depth experience of championing user voice.
- In-depth experience of successfully delivering co-production projects.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff. Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan. All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues. We are a Disability Confident and Mindful Employer.
How to apply
Upload your application via our website.Include your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification. It’s a legal requirement that you are eligible to work in the UK for all our posts.
Toynbee Hall is a community organisation that pioneers ways to reduce structural disadvantage. Based in the East End of London, we work alongside people who live here, to tackle unfairness and make this a place where everyone has an equal chance to thrive. We take an asset-based approach to our work and believe everyone has something valuable to offer in the fight for a fairer London. What we learn from our work in London we use to influence change across the UK.
We try hard to make Toynbee Hall a great place to work – and you would be joining an outstanding, diverse team who have supported each other and shown great innovation and resilience over the past year and for many years before. We hope you are excited about applying for this role and to be part of our team.
Closing date: Wednesday 26th January 2022 at 9.00am
Shortlisted candidates invited to stage 2 and given tasks brief: w/c 31th January 2022
Stage 2 tasks: w/c 7th February 2022
An exciting opportunity to work in an independent, influential B Corp driven by a mission to make a big impact in the financial services industry, through sustainable and impact investment.
Worthstone provides financial advisers and wealth managers with a gateway into the world of sustainable investment. For the last ten years we have worked tirelessly to promote this approach, which helps channel investment into organisations that meet the greatest needs of society and the environment, changing people’s lives for the better!
The profile of sustainable investment has grown significantly, and Worthstone is set to capture this opportunity with the range of product offerings we have available. We are now looking to recruit an Operations Manager who can help Worthstone meet the challenge of this exciting growth phase. So, if you are looking for a role where you can make a real difference to society, and the planet, read on....
The Operations Manager will be the key support and point of contact for the CEO, managing the smooth running of all the business activities, implementing long term strategies and improvements in effective working across the business.
This vital and varied role will provide support across many areas including business operations, client relationship management, sales, conference management, marketing and communications. Working within our small, dynamic team you will have a high level of autonomy and a direct impact on the results Worthstone achieves.
Strong candidates will bring senior level experience in business operations and administration, as well as being highly proficient with digital and online platforms and demonstrating excellent communication skills. Alongside a desire to work in the impact investment market and a socially driven business, a proactive, solutions-focused “can do” attitude is essential to flourish in our small team!
- Working alongside the leadership team you will help implement our growth strategy by:
- Proactively managing and improving the smooth running and effectiveness of the business operations, processes, and systems
- Ensuring all operations are up to date in line with current legislation and accreditation requirements, actively seeking out and implementing new, best practice opportunities
- Being the lead contact for key accounts (financial advisers and asset managers), dealing with all enquiries both internally, and externally with our stakeholders at all levels from CEO to interns
- Leading the client onboarding process to include: screening prospective clients; organising online demos; updating the CRM (Pipedrive); monitoring and reporting on KPIs
- Taking responsibility for design, management, and co-ordination of the annual flagship Impact Investment Academy conference (> 250 delegates, in person/ virtual/ hybrid), including post event surveys and analysis
- Updating and publishing communications content including website, e-newsletter and social media platforms (Twitter/LinkedIn)
- Maintaining an up-to-date and fully functioning company website in collaboration with web developer and designer.
Skills and experience - essential
- Senior/manager level or at least 5 years' experience in business operations, administration and support
- Experience in leading projects and knowledge of project management tools
- Proficient with CRM databases, able to analyse data and draw insights from business analytics
- Advanced IT skills including all MS Office applications
- Proficient with social media and updating websites
- Excellent communication skills and confidence in stakeholder relationship building and management
- Excellent written English and grammar and the ability to write engaging content and proof-read reports
Skills and experience – desirable
- Experience of conference or events management
- Experience of working in financial services or a related sector
- Use of the following platforms Pipedrive, Wrike, Survey Monkey, Eventbrite, Mailchimp
- Knowledge of B Corp accreditation requirements
- Experience of recruitment and supervisory responsibilities
- Driven by the prospect of working in a socially focused organisation and making a significant contribution towards an impactful B Corp’s mission
- Passionate about the role financial services can play in contributing to a world that benefits all people and planet, and basic understanding of the sustainable investment market
- Business focused, with an ability to understand, prioritise and balance day-to-day with long-term goals and deliverables
- Comfortable working in a dynamic ‘start-up’ like environment. Flexible, effective and resourceful in a varied role
- Comfortable interacting with a wide range of participants (CEO to interns) and organisations
- Collaborative and able to thrive within a small team, working independently as required demonstrating good initiative and self-motivation
- A highly organised and efficient multi-tasker, able to work to tight deadlines with a keen eye for detail and high standards
- Have the right to work in the UK.
- The opportunity to work in a purpose driven certified B Corporation, where your day-to-day work results in positive outcomes for society
- Support with external training to help you reach your full potential
- A working environment in which there is scope for you to shape the role to your own strengths
- Flexible working within business hours
- Flexible office/remote working time split
- 25 days holiday plus bank holidays
- Workplace pension scheme
Working for us
Worthstone is proud to have been awarded the “Best for the World” accolade for Governance in 2021, which means we’re in the top 5% of B Corps for our size globally. B Corps are companies that value purpose as much as profit – promoting a ‘better’ way of doing business and helping build a more inclusive and sustainable economy.
The successful applicant will enjoy a highly rewarding career working for a progressive company which invests in its staff and values and rewards individual contribution.
Worthstone Limited is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex (gender) or sexual orientation (Protected Characteristics). A copy of this policy is available on request.
Please submit your CV and a cover letter.
In your cover letter, please tell us why you would like to work for Worthstone and/or in the area of sustainable investment, what you enjoy about working in an operations role and what is your career highlight to date.
Interviews will be scheduled as and when suitable candidates apply. We thank everyone for your applications, but only shortlisted candidates will be contacted.
The client requests no contact from agencies or media sales.
Fixed term until September 2024
Brook has been commissioned by the Probation Service and Capita to deliver a full range of safeguarding training to Probation Service staff which include discrete training offers on safeguarding adults, young people and domestic violence. We will deliver our training to a minimum of 16,000 Probation Service staff across England and Wales.
Brook is the UK’s leading provider of young people’s sexual health and wellbeing services.
Our services provide free and confidential information, counselling and support to help young people make positive, healthy lifestyle choices to improve their wellbeing.
Our education work supports young people’s emotional development and teaches core life skills and our training for professionals improves their experience of health and education.
About this position
You will lead a small team to deliver safeguarding training in the Probation Service, ensuring that the team are efficiently managed and highly functioning, providing a consistent high quality of delivery and support to delegates. You will ensure quality and consistency across teams and continually improve our service and drive-up standards. You will work closely with Brook’s digital, safeguarding and data teams and be the first point of call for day-to-day management issues.
You will work as part of a multi-disciplinary team and have previous experience of working with external partners, commissioners and regulators and experience of local business development.
You will also work as part of a central Brook Education and Wellbeing team providing support to other teams in Brook’s Education, Professionals’ Training and Health Promotion work.
You will have experience of managing staff, working in a professionals’ training environment, service development and project management. You will also have experience of the issues related to safeguarding and experience delivering against volume, quality and income generation targets.
You will have excellent organisational skills, communication skills, great attention to detail and be able to manage a complex and busy workload. You will have the ability to make decisions, work autonomously and to tight deadlines.
In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work within a charity that has a proud history and an exciting future.
To apply for this role, please complete the application form on the Brook website by 14 February 2022. It should outline why you are a suitable candidate and your reasons for applying.
Please note - This role also requires an enhanced DBS check.
Candidates must be able to provide paperwork demonstrating their right to work in the UK.
For more information on what it means to work for Brook, please read the ‘Working for Brook’ document on our Current Vacancies page, where you will also find the application form.
Brook are an equal opportunities employer, and we welcome applications from all sections of the community.
Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.
Due to the high number of applications for this post, it will not be possible to respond to every application. If you have not been contacted within 4 weeks, then you have not been shortlisted for this role. Thank you for your interest in working for Brook.