Service manager jobs in leeds
Head of Continuous Improvement
Salary: up to £65,000 (dependant on experience)
Location: Remote with regular face to face meetings in London and Downton
We have an exciting opportunity for a Head of Continuous Improvement to join our Service Directorate at Help for Heroes. This newly created role will be pivotal in driving service quality, operational efficiency and data-led excellence across our charity — helping us achieve our mission to ensure that every member of the Armed Forces Community can live well after service.
If you are a collaborative and strategic leader with a passion for embedding continuous improvement and inspiring excellence across teams, this could be the perfect opportunity for you.
Please see below for more information on what just might be your future role.
About the Role
Reporting to the Service Director, the Head of Continuous Improvement will lead and coordinate initiatives that enhance the quality, efficiency and consistency of our services for beneficiaries. You will design and implement a robust quality assurance framework, ensure operational data integrity, and drive service and process improvements that align with our strategic objectives.
You’ll work closely with the Data & Insights team to ensure data and evidence inform service development, delivery, and decision-making. As part of both the Service Leadership Team and the Charity-wide Leadership Team, you’ll collaborate with colleagues across Operations, Marketing & Communications, and Commercial to champion a culture of continuous learning and improvement.
This is an opportunity to play a leading role in shaping the future of Help for Heroes’ services as we enter an exciting phase of growth and transformation.
About You
You’ll be a resourceful, forward-thinking leader with a strong background in continuous improvement, quality assurance, or service excellence within a complex service delivery environment. You’ll bring both analytical rigour and emotional intelligence — able to use data to drive improvement while engaging and motivating others through change.
We are looking for someone with:
- Experience designing and implementing quality assurance or continuous improvement frameworks.
- Strong analytical and quantitative skills, with experience using data to identify opportunities for improvement.
- Proven leadership skills with the ability to influence and inspire cross-functional teams.
- Excellent communication and stakeholder engagement skills, with the confidence to present at all levels.
- Experience working with CRM systems or operational data environments in a service delivery context.
You’ll be values-driven, empathetic and energised by the opportunity to make a lasting difference for those who’ve served.
About the Team
Our Service Directorate delivers integrated support and community initiatives across the UK, all aligned with our LiveWell Strategy — focused on ensuring that every member of the Armed Forces Community can live well after service.
You’ll join a team of passionate, purpose-driven professionals committed to improving the quality, consistency and impact of our services for veterans, serving personnel and their families.
The detail:
- Hours: 35 hours per week
- Contract: Permanent
- Closing Date: 23rd November 2025
First interviews are expected to take place on the 9th and 10th December 2025 via Microsoft Teams and will include interview questions and analytical task. A final stage interview is anticipated to be held in person in Downton week commencing 15th December. Please note that these dates are indicative and may be subject to change.
Please note: We may close this vacancy early should the right candidates present themselves —early applications are encouraged.
The client requests no contact from agencies or media sales.
HR Manager
Salary: £37,505 per annum (with further increment rises available per annum)
Working pattern: 5 days per week (36.5hrs)
Location: Leeds. Hybrid working is available but a regular presence (3 days in the office) is essential.
Contract: Permanent
Atkinson HR is proud to be partnering with Leeds University Union (LUU) to recruit their new HR Manager, a vital role leading HR operations and supporting the wider People & Culture strategy.
About Leeds University Union
Leeds University Union (LUU) is an independent education charity led by, and for, students.
LUU is central to the University experience and works to support all aspects of student life for their 39,000 students studying at the University of Leeds. Located in a vibrant city, LUU is an ambitious and diverse organisation, committed to supporting every student at the University of Leeds in achieving personal success.
LUU support students through a variety of services including academic representation, campaigns on issues that matter to them, wellbeing services and supporting student communities. They also host a number of events throughout the year and operate a variety of eating and drinking venues for everyone to enjoy.
About the role
As HR Manager at Leeds University Union (LUU), you’ll lead the delivery of high-quality HR operations that support our people and drive our organisational goals. From recruitment and onboarding to payroll, systems, and compliance, you’ll ensure our HR services are efficient, inclusive, and aligned with LUU’s values.
Working closely with the Director of People & Culture, you’ll manage and develop a talented HR team, providing expert guidance across all areas of people practice. You’ll play a key role in shaping how we deliver HR, including supporting new systems and process improvements, while building strong relationships across the organisation to help our managers and teams thrive.
The successful candidate won’t necessarily need to come from the Higher Education sector, will need to demonstrate a strong track record in building high-performing teams, delivering projects, and championing inclusivity.
How to Apply
Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.
For an informal conversation about the role and the application process, please contact our recruitment partners at Atkinson HR Consulting.
Key Dates
Closing date: 24th November 2025, 9.00am
Interviews (In-person in Leeds): 8th December
REF-224 898
We are looking for a dynamic and empathetic Member Engagement Manager to join our team. This will be a key role in building strong relationships with our members and driving long term engagement.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. Our members are part of geographical branches and Special Interests groups. A key part of the Member Engagement Manager role will be to build and support a framework for this network and the individuals who make it up.
Ideally, we need someone who is a strong communicator with excellent relationship building skills, who will manage initiatives to listen to our members, create meaningful connection and ensure members feel valued.
The role will be home-based, with requirements to travel to meetings across the UK and Republic of Ireland to support the work of the branches and sigs as well as attendance at twice yearly staff meetings
What we offer
- A supportive an inclusive team environment
- Flexible working
- A generous annual leave allowance of 30 days plus bank holidays
- Employee Assistance Scheme
How to apply
Send an up-to-date CV with a covering letter of no more than two pages no later than 28th November 2025. Interviews will be held on 12th December 2025
The covering letter should set out how you meet each of the criteria from the person specification that are marked with “Application”.
The client requests no contact from agencies or media sales.
Leeds Citizens Advice & Law Centre works for a fairer society by helping people to resolve financial, housing, employment and other legal issues through telephone, online and face to face advice services. We are seeking an HR Manager to join our team who has the skills, experience and confidence to lead on employee relations matters and HR initiatives.
The HR Manager will work closely with other managers and support them in the application of policies and procedures, providing expert advice on employment relations matters. They will also play a lead role in the development of initiatives that promote inclusivity, high performance and wellbeing across the organisation.
We’re looking for candidates with expert knowledge of employment law and the confidence and ability to to lead on HR matters. Experience in a People/HR Management role is essential and an understanding of working in the not-for-profit sector would be advantageous.
Leeds Citizens Advice & Law Centre offers excellent terms and conditions including: 25 days annual leave + bank holidays; flexible and hybrid working arrangements; 6.5% pension contribution and wellbeing support.
Application procedure
Further details and application packs for the above post can be found on our website via the apply button.
Closing date for applications: 19 November 2025, midday
Interviews: 26 November 2025
Leeds Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination.
The Bumblebee Conservation Trust (the Trust) is recruiting a part-time HR Manager.
The purpose of this role is to manage and develop all core HR functions, supporting employees and the organisation and ensuring the delivery of HR services which are efficient, inclusive and aligned to the Trust values.
Based on the developing People Strategy, the HR team deliver a wide range of HR projects for continuous improvement. This is an exciting opportunity to make a positive difference in a friendly, highly focussed organisation with an important mission.
The role will line manage the Senior HR Officer and oversees HR operations, recruitment, policy development, staff development, wellbeing, EEDI and remuneration processes. The post provides an advisory service to the senior management team and will have the opportunity to play a key role within many of the Trust teams.
You will be CIPD level 5 qualified or working towards, and be able to demonstrate previous relevant experience of working at HR Manager level in which you will have delivered the full range of generalist HR operations. You will hold skills in relationship building, communication, project management and organisation together with good knowledge of employment law and digital systems utilisation.
Please refer to the job description and person specification on the webiste for more details of the role.
This is a part-time post for 21 hours per week across 3 days. A flexitime system is in place. This post will be employed on a permanent basis and is homeworking.
The Trust is an Equal Opportunities employer. This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.
At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.
The client requests no contact from agencies or media sales.
TPP are recruiting a part time Events Manager on behalf of our client, a well-established professional membership body.
Hours: 21 hours per week (flexible working pattern, must include Thursday 9.00am–1.00pm)
Benefits:
• Fully remote working (all necessary equipment provided: laptop, desk, chair, etc.).
• Office closure from 27–31 December each year.
• Additional annual leave for long service.
• Birthday day off (if it falls on a working day).
• Health Cash Plan, Life Assurance, and Income Protection.
• Travel and subsistence expenses covered for all work travel.
And more!
The role:
As the Events Manager you will lead the organisation’s events programme, including webinars, workshops, annual awards, building tours and networking events. The Events Manager will manage all aspects of planning, logistics and delivery supported by an Events Assistant. You will review the overall events programme to ensure right balance of content. As the Events Manager you will manage events budget and reporting while also evaluating event performance. You will liaise with speakers, venues and suppliers too.
Essential criteria:
- Substantial experience as an Events lead in a membership or professional body
- Strong organisational skills and attention to detail
- Proven project and people leadership coordination skills
- Experience managing budgets and working with suppliers
Salary: £45,000 FTE (£27,000 for 21 hours per week)
Closing date: 21st November
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This exciting new role at the Green Party has been created to underpin the Party's work on equity, equality, diversity and inclusion. The EEDI & Culture Manager will act as an internal advisor and will aid the leadership in defining the Party's responsibilities in this area.
We are looking for someone with a high level of knowledge and experience relating to EEDI and culture. You will be familiar with relevant legislation and best practice. You will also have experience in leading development and change in organisations.
The EEDI & Culture Manager will be working with people across the organisation at all levels. This includes the leaders of the Party and governance bodies, employees and activists. They will have the opportunity to shape and influence the Green Party's approach to increasing diversity and help cultivate an inclusive, equal and equitable culture across the organisation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.
Our Early Literacy Intervention (ELI) programme provides daily, tailored 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool that can be aligned to any school phonics scheme, a trained Early Reading Interventionist works individually with target children. We currently have ELIs working in 11 schools in London, East Sussex and the West Midlands, with plans to expand. Data from 2024-25 showed that children receiving ELI support had a phonics screen pass rate of 95% (10% above school cohort averages).
Chapter One also offers a unique Online Reading Volunteer programme which currently supports about 3,500 children a year. It pairs struggling five to seven-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer pledge is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. For more information about our programmes please visit our website and watch our videos.
About the role
Working 30 hours per week over 5 days, for 44 weeks a year, you will be responsible for the day-to-day running of our Early Literacy Intervention (ELI) programme in the UK. You will manage a team of part-time ELI practitioners, visiting them regularly in school to provide supervision, quality assurance and support. You will lead on the relationships with schools involved in the programme: organising and overseeing programme delivery; sharing regular data summaries and ensuring pupil progress. As the programme grows, you will also be responsible for the recruitment and training of new ELIs.
We are looking for a highly motivated individual who has recent experience of teaching and/or leading phonics with an excellent understanding of phonics pedagogy and the ability to train and develop our ELI practitioners. The successful candidate must be willing to travel to the schools we work with, initially in (but not limited to) London, East Sussex and the West Midlands. Travel expenses will be paid.
Key Responsibilities
Staff management
- Lead and manage a team of Chapter One Early Literacy Interventionists (ELIs) to effectively deliver the Early Literacy intervention programme in schools.
- Visit ELIs in school regularly to provide supervision, quality assurance and support.
- Recruit, train and induct new ELI practitioners as required.
- Design and create training materials for new ELIs.
- Provide annual training for teachers who have pupils taking part in the programme.
- Conduct monthly supervision meetings and annual appraisals of ELI practitioners and clearly document these.
- Lead the fortnightly ELI meeting, supporting with any issues which may arise.
Programme delivery, school liaison and evaluation
- Ensure ELIs baseline each pupil when they begin and track pupil progress throughout the year.
- Proactively monitor session numbers in all schools and support ELIs to increase session numbers if necessary.
- Conduct termly data meetings with schools to share data trackers and ensure that schools are fully informed about pupil progress.
- Lead on the documentation of key processes and step by step guides for the ELI team and ensure that these processes are followed.
- Analyse pupil data both for ELI pupils and non-ELI pupils to produce reports and identify trends, sharing with the Evidence and Impact Manager as required.
- In collaboration with the Schools Development Manager, conduct annual renewal conversations with partner schools.
Platform development
- Be the first port of call for ELI practitioners for the operation of the Chapter One Early Literacy platform, escalating issues as necessary.
- Liaise with the platform development team to feedback on platform bugs and areas of improvement.
- Proactively identify new directions for the development of the platform, in line with the latest pedagogy and research on early reading, and liaise with the Product Manager and development teams as required.
General responsibilities
- Liaise with Managers in all other departments as required.
- Participate in business planning and objective setting and attend the School and Parent Engagement group meeting each term.
Qualifications Criteria
- Qualified teacher status (QTS)
- Right to work in the UK
Required skills & experience:
- Experience of working in education
- Experience of teaching or leading early reading and/or phonics
- Understanding of current phonics pedagogy and diversity of phonics schemes
- Experience of line management
- Highly motivated, energetic individual with excellent interpersonal and organisational skills
- Ability to adapt and embrace a changing environment
- Excellent personal planning and a proven ability to work independently
- Excellent interpersonal skills with the ability to build relationships at all levels inside and outside the organisation
- Highly computer literate with hands-on experience of using MS Office and platforms and tools
- such as Google analytics, PowerPoint and more
- An understanding of Child Safeguarding
- A commitment to Chapter One’s mission and values
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Explain your relevant experience referencing the key requirements in the job description.
2) Explain how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.
PLEASE NOTE: first round interviews will be held on 27th November and second round interviews will be on 4th December.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
PAC-UK Adoption Support Worker
Service: PAC-UK
Location: Hybrid with travel across Yorkshire
Hours: 37 hours per week (full-time)
Salary: £32,635 - £36,158 FTE per annum
Contract type: Permanent
Are you a skilled practitioner with excellent communication skills? Are you solution focused and passionate about making a difference? If so, Family Action has an exciting opportunity and would love to hear from you.
Who we are
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 200 community-based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
About the service
Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their records and receive an intermediary service and be supported through a reunion. Birth families are supported at the time of losing children to adoption, helped to stay in touch through letterbox and can potentially also have an intermediary service towards reunion.
Your skills
We are looking for a Social Worker or Counsellor, who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in North and West Yorkshire.
You will be a dedicated and enthusiastic professional who is committed to improving the outcomes for adoptive and birth families, adopted adults and relatives. You will also have strong verbal and written communications skills and be able to deliver the service to a high standard.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.
What will we offer you?
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We are happy to talk flexible working. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
To Apply:
· Click the ‘Apply’ link below and fill out our digital application form
· Closing Date: Sunday 16th November 2025
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Description
Title
Training and Engagement Manager: Education (London and South East)
Reports to
Programme Lead: Education
Pay Grade
Programmes & Delivery
Salary Scale
P3e: £30,440 – Plus London Weighting uplift (£2,940) where applicable
Contract Type
Permanent
Hours
Full-time, 37.5 hours per week
Location
Remote (Homeworking)
Main Role & Responsibilities
The post holder will be an active member of our programmes Team and will work across our portfolio of programmes.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training in their region. They will recruit suitable delegates to workshops, working closely with the education and youth work sectors.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources.
Who are we looking for?
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.
At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.
Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.
We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.
Role Requirements
Duties will include but not be limited to:
Planning
· Network and develop stakeholder relationships, leading the recruitment of delegates from schools, youth work providers and children’s services onto Ygam training.
· Develop Ygam’s presence in London and the South East within the education and youth sector working closely with partner organisations.
· Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.
· Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.
· Identify and attend conferences, seminars, educational and organisational events to support our work.
· Signpost organisations to the Parent Hub to increase parent awareness.
· Work closely with Ygam colleagues to promote the wider programmes through your stakeholder engagement.
· Work closely with The Programme Lead: Education, to develop objectives and review individual performance.
·
Delivery
· Deliver the Ygam portfolio of workshops (online and face to face).
· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.
· Deliver workshops and training independently as well as through team teach approach.
· Be responsive to delegates needs, answering questions and queries in a supportive manner.
· Provide an excellent customer service to delegates.
Outcomes:
· Ensure accuracy of data utilising the CRM system
· Deliver and develop team teach opportunities to support teachers to implement Ygam resources.
· Provide ongoing support to practitioners to implement the YGAM resources and materials.
· Develop Case study opportunities to understand the impact of the Ygam resources.
· Work with evaluators to measure impact and performance.
Learning and Development:
· Self-identify any gaps in knowledge and any CPD to help you do your role effectively.
· Ensure all relevant CPD is completed and up to date on platforms such as IHasco.
· Attend support sessions with line manager (both remotely and in person).
· Record performance in your monthly 1-1’s with your line manager.
Administration:
· Send out joining instructions via our CRM system to delegates prior to workshops.
· Record attendance and email delegates post workshop to gather feedback.
· Ensure all records are maintained in accordance with GDPR/data protection legislation.
Person Specification
Essential:
· A detailed understanding of education within England and the PSHE programme of study and RSE Curriculum and how to engage in this sector across all key stages.
· Stakeholder engagement experience across Children’s services
· Outstanding verbal and written communication skills
· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).
· Experience of developing and delivering a sales pipeline and achieving KPI’s.
· Experience of driving projects to achieve agreed outcomes.
· Ability to work in a highly organised manner with a keen eye for absolute detail.
· Self-administrating experience.
· Prior experience of working within education.
· Prior experience of selling a product or service.
· Employment rights to live and work in the UK.
· Experience of working collectively as a team to meet targets.
Desirable:
· Public speaking experience
· Outstanding networking skills
· Experience utilising CRM systems.
· Willingness to travel where necessary for the role.
The successful applicant will be subject to reference checks, an Enhanced DBS check, and must have Employment rights to live and work in the UK. The applicant must also reside in London or the South East of England.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen.
This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners.
Core Responsibilities
1. Leadership and Management
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Line manage the Community Support Team, providing coaching, direction, and performance feedback.
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Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice.
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Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration.
2. Hosted Partner Experience and Development
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Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit.
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Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience.
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Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations.
3. Systems, Processes, and SOPs
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Develop and maintain all Community Support SOPs.
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Support the development and testing of HOSTHub features relevant to Project Hosting.
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Work with the Tech and Operations teams to improve efficiency and automation.
4. Risk and Compliance
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Lead risk identification, screening, and management for Hosted Partners.
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Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations.
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Maintain accurate documentation of risk assessments and resolutions.
5. Pricing, Performance and Development
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Set and manage pricing within the approved HOST fee range.
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Track and analyse key performance indicators (KPIs) with support from the Data Analyst.
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Lead annual Project Hosting service reviews and contribute to continuous improvement.
6. Collaboration and Communications
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Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin.
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Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone.
Required Experience
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5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO.
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3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures.
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2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management.
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Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms).
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Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues.
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Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency.
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Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements.
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Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications.
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Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams.
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Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
St Gemma’s Hospice is a truly special place.
“St Gemma’s has been a lifeline for us as a family. The children’s bereavement team were exceptional […] To have this really tailored support has been fantastic and I’m so grateful to the whole team. (Clare, mum of Spencer and Lewis)
St Gemma’s is one of the UK’s leading hospices and has been providing the best possible care and support for the people of Leeds for over 40 years!
There has never been a more exciting time to join them, as the charity builds on the success of the past, with some ambitious growth plans for the future. We are looking for a Philanthropy Manager to join their successful and ambitious fundraising team.
Are you pro-active, adaptable and solution oriented with a true passion for delivering excellent supporter experience? If so, this could be the role for you.
The Role
As Philanthropy Manager you’ll be working alongside passionate and talented fundraising colleagues to achieve the charity’s ambitious plans for income growth. Your duties will include:
- Devising and delivering a strategy to cultivate new major donors, securing and increasing donations whilst delivering excellent stewardship
- Producing high quality proposals to attract support for a range of hospice services
- Reviewing and managing the hospice patron scheme
- Representing the hospice in a caring, aspiring and professional manner in a variety of settings to maximise opportunities
The Person
We are looking for someone who is passionate about building relationships, and delivering a high level of supporter stewardship. To be considered for this role you should possess a clear understanding of philanthropy trends, best practices and management of successful relationships with major donors.
You should be skilled at networking, with the ability to influence, negotiate and steward. This role will be varied and interesting so you should have the ability manage and prioritise workloads and retain an exceptional eye for detail. Additionally, the ability to perform research effectively and write creative, inspiring content will also be advantageous.
Just as importantly, you should have great communications skills, the ability to work collaboratively and the flexibility to adapt to make the most of opportunities. We are looking for a positive, proactive solution oriented networker who wants to make a real impact!
Why SGH
St Gemma’s is not just a place to work, but it’s a family. It fosters a positive, empowering and supportive team culture and puts huge emphasis on staff wellbeing. It is a truly special place, and this is an opportunity not to be missed!
They hold a set of values and behaviours for staff and patients, which include:
- Caring – treating each person with kindness, empathy, compassion and respect.
- Aspiring – continually learning and developing; striving for excellence in everything we do
- Professional – Delivering high standards through team work, a skilled workforce and good governance.
If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time, and offers the opportunity to work flexibly from the hospice and from home.
If you think you could be the right person to fulfil the exciting responsibilities of this role, then get in touch today! Contact Charlie or Leanne from Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


Guts UK is the only charity that covers the digestive system from top to tail, including the
gut, the liver and the pancreas. The charity focuses particularly on the conditions that have no other specific charity or voice - conditions that are underserved, such as pancreatitis, diverticular disease, irritable bowel syndrome (IBS), childhood gut and liver disease, and digestive cancers. With their mission being to improve the lives of the millions of people affected by digestive conditions, they are looking for their first Corporate Partnerships and Philanthropy Manager to help them reach that goal.
The Corporate Partnerships and Philanthropy Manager is responsible for developing and implementing plans to maximise income from corporate partners and high net worth individuals with the propensity to donate significant sums. There is huge scope to develop both income streams at Guts UK, as this is the first dedicated position covering these income streams.
With some fantastic corporate partnerships in place already, there is great potential to build on the existing foundations and leverage those corporate partnerships to secure more ranging from transactional right up to transformational.
The philanthropy function has green shoots to nurture and develop. This is an exciting role for a candidate who wants to grow and shape this income stream, and demonstrate their personal impact on generating income, and providing donors with an incredible supporter experience.
This specialist manager role would suit someone who is already operating at a senior fundraiser or manager level, or someone who can demonstrate experience of developing a corporate and/or major donor pipeline, creating operational plans and delivering income. Guts UK is a small charity with big ambition so a background that includes working within a smaller charity would be helpful for the candidate to have but isn't essential.
This is one role advertised twice to ensure candidates across both hybrid locations can apply. This role is hybrid with candidates happy to work a minimum of one day per week from the London or Hudderfield office welcome to apply. The Hudderfield office address is The Media Centre, 7 Northumberland St, Huddersfield, HD1 1RL. The Fundraising Administrator works from the Huddersfield office, along with the Comms team, Research team and the Services/Helpline team. The Senior Fundraising Manager, Trusts and Foundations Manager and the Community and Events Manager work hybrid from the London office at St Andrews Place.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal call. Please note, we cannot shortlist candidates who have not had an initial call so please allow enough time to have a call before the closing date.
Closing date for applications: Midnight Monday 17th November
Interviews are expected to be held on Tuesday 25th November in person.
The Job (in a nutshell)
Leading the Education partnerships team, responsibility for the development of all Educaiton customers and for maintaining the income generation and young people targets in line with the overall Trust strategy and annual requirements.
Who we’re looking for
A dynamic individual who is capable of balancing the mix of future vision with everyday demands.
This a senior management position which is responsible for the strategic direction and the leadership day to day operation of our extremely busy Education Team. The role requires you to be strategic but pragmatic, balancing the mission and purpose of The Trust with tactical day to day delivery of Sales support and partnership working across the organisation.
You will manage a team of up to ten direct reports, and will also need to build strong relationships across The Trust with fellow Senior Managers and Directors, and most specifically with our Centre Management teams, Fundraising and Marketing Teams. You will need to balance carefully the needs of our internal and external customers, allocating time and resources accordingly. Also, The Trust has a new strategic plan looking at growth of the number of young people we work with, including the recently launched Schools Adventure Programme.
Your experience
We would love you to have a strong background in Sales with proven effective results but also having commercial acumen and experience, with the ability to think and act strategically. You will have a minimum of three years experience of leading, managing and inspiring teams. A supportive approach to the development and coaching of the team is an essential element within this.
The ability to work confidently and flexibly across all Trust departments, supporting where required.
A solid knowledge of the Education Sector for both Scotland and England as well as proven relationship building skills, and enjoyment of working collaboratively across departments and at all levels through effective communication.
Working for the Trust requires a Flexible ‘can-do’ attitude to workload, able to multitask and re-prioritise projects at short notice.
Areas of repsponsibility
- Leadership and management of the Education Team, providing direction, challenge, support and development as appropriate. This will also involve coaching and supporting the team in their professional development, as well as in the management and execution of sales targets.
- Development and ownership of The Education Team’s annual revenue target, specifically looking at Charitable funding levels, volumes and occupancy levels across all centres.
- Ownership of and responsibility for all aspects of the Education sector, ensuring that all aspects of marketing, sales, customer service, delivery and finance are reviewed and implemented to a high standard with the overall objective of informing greater impact for the clients
- Working collaboratively with Early Careers Business Development and Summer Adventures to share ownership of the current capacity levels. Ensuring optimum fill and a responsible client mix.
- Building strong relationships internally and externally. Developing and supporting the Education Team with new initiatives and lead generation ideas.
- Supporting the centre operational teams to have clarity of the sector and a deeper awareness of the Education teams role and focus.
- Ownership of the Education cost centre budget, including the development of return on investment data wherever possible.
- Optimising the use of all internal CRM systems and associated reporting for management purposes.
- Contributing to the work of the wider senior leadership team as required, including attending and contributing to senior team discussions, acting as an ambassador for The Trust at events and conferences, supporting colleagues in other areas of The Trust’s work.
Location: Home-based. The role will include considerable travel across the UK.
Settling in period
There is a 3-month settling in period from contract start date.
The closing date is 21st November 2025 with first interviews taking place on 2nd December 2025.
To inspire young people to realise their potential through learning and adventure in the outdoors.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: x3 Fixed Term for 12 monthse
Location: We're looking for candidates from Birmingham, London and Manchester/Leeds (Hybrid working with an expectation to be in a centre at least 3 days a week to support the team and develop relationships with local partners, so flexibility and a love for collaboration are key)
Assessment Centre: Manchester 1st of December / Birmingham - 3rd of December / London 9th of December
Are you passionate about creating life-changing opportunities for young people? Join The King’s Trust as our Health and Social Care Delivery Partnerships Development Manager and play a pivotal role in shaping partnerships that open doors to meaningful careers.
You’ll work at the heart of our national delivery strategy, building strong, commercially viable relationships with health and social care employers to support young people into sustainable employment.
In this dynamic role, you’ll lead on developing and managing partnerships across high-need areas, aligning with local delivery teams and national networks. Your commercial acumen, sector knowledge, and ability to translate strategy into action will help us maximise our impact. From building new relationships with local employers to onboarding partners to ensure compliance, performance management and safeguarding, you’ll be a key player in delivering high-quality, inclusive services that reflect our values of empowerment, diversity, and integrity.
We’re looking for someone who brings deep understanding of the health and social care employer landscape, a strong grasp of data and impact measurement, and a genuine commitment to improving young lives. If you’re ready to lead by example, drive innovation, and help shape the future of youth employment, we’d love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Health and Social Care Delivery Partnership Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Health and Social Care Delivery Partnership Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.



