Service manager volunteer roles in hackney, ceredigion

Role: Welcome volunteer

Team: Tooting Hub – CARAS ESOL (Youth/Adult)

Supervised by: Team Project Coordinator

Location: Tooting Hub site

Activity times: Monday or Wednesday

Time commitment: 2 hour shifts on a rolling basis.

We ask that volunteers commit for a minimum of 4 months

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work:

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.

About the Role:

We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).

Who will you be?

We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.

Volunteer Tasks and Responsibilities: 

· Signing up to a shift/s on the Tooting HUB welcome team rota

· Able to be at Tooting Hub in person to complete agreed shifts

· Welcoming staff, volunteers, existing and potential new community members and visitors

· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting

· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies

· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity

· Conducting induction tours of the building and introductions to facilities, key staff, and partners

Requirements (all experience can be from paid or voluntary roles): 

Essential: 

· A calm, friendly, kind, and patient approach

· Happy and confident to meet new people and put them at their ease

· Excellent communication skills, especially with people with varying levels of English

· To be non-judgemental and able to engage with people from diverse backgrounds

· Confidence in using one’s own judgement to follow agreed policy

· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc

· A commitment to confidentiality and data protection

· Punctual and reliable

· To be able to volunteer on Mondays or Wednesdays for a minimum of four months

Desirable:

· Lived experience of seeking sanctuary and/ or the UK immigration system.

· Personal experience of working with people seeking asylum.

· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.

We will prioritise applicants with lived experience of the asylum process.

Benefits to Volunteering:

· Learn about issues relating to refugees and people seeking asylum.

· Work as part of a friendly, welcoming team.

· Develop your skills and competencies.

· Be able to access relevant training, including safeguarding training.

· Obtain a reference from us relating to your placement after 3 months’ regular volunteering

· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *

· You will also receive training and support relevant to your specific role.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Women's Aid Luton is seeking a visionary and dedicated Chair of the Board to lead and support the transformation and growth of our small yet impactful charity.

Women’s Aid Luton supports over 800 of society's most vulnerable women and children each year, helping them escape horrific abuse and violence. We provide a safe haven across our five refuges in Luton, operate a helpline, and offer bespoke assistance for families. Our services include access to legal advice, mental health support, employment assistance, and resettlement aid.

One of our refuges is dedicated to women from South Asian communities, with staff who speak Punjabi, Bengali, and Urdu. We also have a refuge for single women with complex support needs, such as mental health issues and drug and alcohol dependencies, often stemming from the trauma of domestic violence and abuse.

In addition to our direct support services, we focus on prevention and intervention by working with schools to raise awareness of domestic abuse. We are committed to disrupting exploitative and abusive relationships to prevent loss of life and reduce the long-term economic and social costs to society. Our services contribute to creating a safer, more compassionate community, supporting women and children from diverse socio-economic, religious, and cultural backgrounds, including those with complex needs.

With the current challenges facing our sector, we are focused on creating financial sustainability and resilience within the organisation, focusing on a robust funding strategy and a dynamic response to risk.

Our current Chair will come to the end of their term next year, and therefore we’re seeking a new Chair to support the charity in delivering our vital work.

The Chair of Trustees is a pivotal role within our organisation. Your leadership and dedication will be instrumental in ensuring we not only maintain but also expand our vital support and services for those in need. By guiding our strategic vision and fostering a culture of compassion and excellence, you will directly impact the lives of countless vulnerable women and children, helping them rebuild their lives and find hope for the future. Your commitment will drive our mission forward, creating lasting change and a safer, more supportive community for all.

What are we looking for?

EXPERIENCE

• An understanding and passion for the violence against women and girls sector
• Significant experience as a non-executive
• An understanding of UK charity governance and working with or as part of a Board of Trustees
• Experience of operating at a senior strategic leadership level
• An ability to network with both internal and external stakeholders.
• Sensitivity and discretion in dealing with staff and service user issues.
• Significant experience and success in leading groups of people in either a professional or voluntary capacity to achieve results.
• Experience of chairing meetings.
• Significant experience of managing, motivating, and developing people.
• Strong experience of developing, deploying, and evaluating strategic plans with a view to maximising impact and benefit.
• Experience of financial management and a broad understanding of charity finance issues

 SKILLS AND ABILITIES

• Exceptional leadership skills; able to cultivate effective collaboration but also comfortable in taking responsibility for difficult choices.
•  Effective strategic communicator: able to articulate Women’s Aid Luton’s vision and engage and inspire others both within the organisation and externally.
• Highly effective relationship and alliance building abilities.
• Sound judgement with high capacity for self-reflection.
• Capacity to support both Board and Executive development.
• An ability to work within the realistic expectations and limitations for the Charity

ATTRIBUTES

• Dynamic leadership style that guides and inspires the Board and Executive to fulfil their respective responsibilities.
• A strong personal commitment to improving Equity, Diversity, and Inclusion.
• Collaborative approach with excellent interpersonal skills.
• A strong personal commitment to Women’s aid Luton’s vision and mission replace with: Demonstrate a strong and visible passion and commitment to the charity, its strategic objectives and cause
• Demonstrate tact and diplomacy, with the ability to listen and engage effectively
• Strong networking capabilities that can be utilised for the benefit of the charity
• Ability to commit time to conduct the role well, including travel and attending events out of office hours

TERMS OF APPOINTMENT

The initial appointment is for a three-year term but can be extended for one further term for a maximum of six years. 

 “Joining Women’s Aid in Luton as a Board member has enabled me to use my professional expertise in a way that gives back to the community. I know that all the energy and time I give is helping to strengthen the organisation and ultimately the women and children it seeks to support. Joining the Board has been immensely rewarding and I highly recommend it as a valuable way to volunteer your time for a good cause.” – current Board Trustee at Women’s Aid in Luton.

Due to the sensitive nature of this role, we will be considering female volunteers only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1). Applicants will be required to have a satisfactory enhanced disclosure through the Disclosure and Barring Service.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from women from Black, Asian and minoritised communities and women who have personal experience of domestic abuse.

If you have some time, energy and interest in the domestic abuse sector and believe you can make a difference to Women’s Aid Luton, we would love to hear from you.

Do you use technology on a regular basis for work, study, or daily life? If so, it is likely that you have the needed skills for this role! Help people to stay connected, improve their financial health, employability, and learn how to access much needed services and resources online! You will make a positive difference to bridging the digital divide, empowering others to gain knowledge and confidence in using technology!

This role may involve travelling to different parts of London.

What you will be doing

• Supporting service users to gain digital skills and knowledge on a computer, tablet and smart phone via one to one or in small group sessions
• Supporting service users to use digital apps, emails, search the internet, online shopping and set up online accounts
• Supporting service users to learn the skills to keep in touch with family and friends, such a video call and messaging
• Support individuals to agree and aspire on the steps/ goals they would like to achieve in the sessions
• Lead on the logistics and organisation of the sessions alongside the staff team
• Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

• Confident using digital skills
• Willingness and interest in facilitating one to one and group session on basic digital skills
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Trustees required – Evolve Counselling CIO (1181861) 

• Location: remote/Cambridgeshire area 

• Voluntary role: reasonable expenses paid 

• Time commitment: 0-5 hours per month (estimated), mostly outside office hours 

• Term: negotiable, e.g. interim/three years/extendable by re-election 

• Application closing date: 7 July 2025 

The Role: 

Dynamic Trustees needed, with charity and commercial skills, to support mental health CIO. With an ambitious development programme up and running, we need to expand our Trustee Board. This is an exciting opportunity to join us at a crucial time of growing demand for our services. 

About Us: 

Evolve Counselling is a long-established charitable social enterprise, providing low cost, affordable or funded mental health counselling to adults in mainly Cambridgeshire and surrounding counties. Our counselling community is made up of 50 – 60 qualified self-employed practitioners, working part-time. We deliver talking therapies to adults – online and in person. Our service delivers around 500 counselling sessions per month to a broad range of individuals, many of whom would not otherwise be able to access counselling support. Evolve also provides supervision, reflective practice, critical incident support, and mental health awareness and related training, to organisations and businesses large and small. 

What We’re Looking For: 

Our Trustee Board is currently drawn from the counselling and therapies community, plus commercial and other charity backgrounds. Now, with crucial development of the CIO ahead, we are looking for new members to expand the Board to its maximum ten places and to gain skills and insight from an equal, diverse and inclusive group that takes in business skills, knowledge of charities, and experience of not-for-profit finances to make growth plans a reality. 

The Board will keep us on track with good governance through oversight of our work and will also help our keen new CEO to secure a sound financial base from which to grow our operations to meet the ever-increasing demand for our services. 

We welcome applications from individuals with backgrounds in any of the following areas: 

• Business strategy and planning 
• Commerce/industry 
• Governance 
• Working within the charity/CIO sector 
• Financial management 
• Legal expertise 
• Health and wellbeing services 
• Mental health counselling 
• Health service commissioning or delivery planning 
• Advocacy or advice services 
• Data protection/GDPR knowledge 
• Adherence to the Nolan Principles of Public Life 

Application process: Please email with your CV and letter of application, stating why you’d like to become a Trustee at Evolve Counselling and how your skills and experience align with our plans for growth. 

We are seeking an experienced Finance professional to join our Board of Trustees as our new Treasurer as we develop and expand. 

Our charity is forming as the National Health Service seeks closer integration of services and tighter cooperation between health, local government, local businesses and communities and the voluntary and charitable sector. In our Northwest London patch we are positioning as a voice for the sector, able to respond to, to challenge, to coordinate and partner with the integrated care board.

This will be an exciting time to join our dynamic and collaborative board as we support the delivery of a broad range of Health and Wellbeing services across North West London. Our Treasurer will have specific key responsibilities relating to their financial knowledge and experience. And crucially, they will also help the full Board to understand and consider the financial implications of significant decisions.

Our new Treasurer will have a senior background in Finance and strong financial acumen. You will have experience of strategic planning and risk management along with strong analytical skills and problem solving abilities. We are a North West London based CIO and serve it's communities so a connection to or an understanding of North West London is an essential. 

By contributing to a Charitable Incorporated Organisation that achieves impact delivering a broad range of Health and Wellbeing services alongside a dedicated community development function, you will have a rewarding opportunity to apply your skills and experience in accounting and finance, for the good of communities across North West London.

As part of a trusted CIO, you will play a vital role in local healthcare delivery, recognised for its consistent quality and strong professional reputation.

3ST is very fortunate to benefit from a collegiate Board with a strong mix of professional backgrounds, lived experience and skills. There is a great deal to learn as well as actively contribute to in terms of delivering change and innovation in health services and on the frontline.

999 Club IS RECRUITING NEW TRUSTEES!

999 Club is a charity doing big things with people facing homelessness. For over 30 years, we've provided a safe haven in the heart of Deptford — offering hot meals, showers, practical support, and a pathway out of homelessness for good.

We're now looking for up to three new trustees to help guide our growing organisation as we develop our new 5-year strategy.

We’re especially keen to hear from people with experience in:

· Fundraising – An ability to use your networks or knowledge to champion our cause and unlock new opportunities.

· Charity Finance – provide strategic financial oversight and potentially chair our Finance Committee.

· Property or Facilities Management – Help oversee the management and potential development of our buildings

What to expect:

As a trustee, you’ll gain leadership experience, broaden your network, and play a hands-on role in tackling homelessness and improving the mental wellbeing of our community. This is a voluntary role involving four board meetings a year (a mix of in-person and virtual), plus occasional events, emails, and committee work. Reasonable expenses are covered.

Inclusion:

We’re committed to building a diverse and representative board. We particularly welcome applications from people with lived experience of homelessness, mental health challenges, or systemic disadvantage.

Trustee Recruitment – West London Centre for Counselling

West London Centre for Counselling (WLCC) is a registered charity with a proud history of delivering high-quality, free, confidential counselling to the local community in Hammersmith and Fulham for over 30 years.

We are currently commissioned by the NHS Talking Therapies service in Hammersmith and Fulham to provide short-term therapeutic interventions (12 sessions) for individuals experiencing mild to moderate mental health conditions. Each year, our dedicated team assesses more than 1,000 clients prior to treatment.

WLCC has a committed and experienced management team, supported by a longstanding group of skilled clinicians and administrators. Our premises are located just off Glenthorne Road in Hammersmith. We are proud to be a BACP-accredited service.

We are now seeking volunteer Trustees to join our Board and help shape the future of the organisation. This is a valuable opportunity to contribute to a vital community service and support the continued delivery of accessible mental health care.

About the role:

• The Board meets 4–5 times per year, usually on a Monday or Thursday evening in Hammersmith.
• Trustees are expected to attend these meetings and contribute to the strategic direction and governance of the Centre.

Who we’re looking for:
We welcome applications from individuals with a wide range of skills and backgrounds. We are particularly interested in people with experience in:

· Strategic development

· Human resources

· Financial management

· Corporate partnerships or links to the business sector

· Fundraising and income generation

We are also keen to bring the voice of lived experience to our Board. If you have personal experience of accessing counselling or NHS mental health services — and a commitment to supporting others — we would especially welcome your perspective.

Above all, we are looking for people who share our passion for counselling, psychotherapy, and accessible mental health provision.

To apply:
Please send your CV and a covering letter outlining your interest in the Trustee role to our team. 

Thank you for your interest in supporting the work of West London Centre for Counselling.

KCSC are seeking an experienced and committed individual to join the Board and take up the role of Treasurer.  Ideally someone who lives or works in the borough but more importantly has an understanding of charity finances and has possibly had a previous role as Treasurer.

ABOUT US

Kensington and Chelsea Social Council (KCSC) is the Council for Voluntary Services for the borough of Kensington and Chelsea.  Our vision is for powerful, engaged communities driving change and our mission is to strengthen and champion local communities and the voluntary and community sector.

We are a membership organisation, registered as a charity and company limited by guarantee and represent 600 voluntary and community organisations on our database and to whom we aim to provide a range of services, some of which include:

• Advice, guidance and information to help organisations run as effectively as possible
• Bringing voluntary organisations and community groups together to network and support partnership building
• Working closely with residents, resident associations and social action groups to address key local issues and ensure their voices are heard at decision making level
• Advocating on behalf of the local voluntary and community to help influence and shape local decision making

We are especially keen to ensure long-term sustainability of our local community by working with everyone to develop an inclusive, active borough.

You can read more about KCSC on our website.

BEING A TRUSTEE

As with any charity, trustees have overall responsibility for making sure it is running well and is doing what it was set up to do. This includes ensuring the charity:

· Spends its money sensibly on the activities it was raised for

· Does not break the rules in its Articles - the charity’s governing document

· Continues to meet our commitments to the communities we serve in accordance with our charitable objectives

· Follows the law, including preparing reports and accounts to send to the Charity Commission

A NEW TREASURER

Our current Treasurer has been serving on the Board since 2021 and has supported the organisation through a difficult economic climate and has helped shape and improve the way in which trustees monitor income and spend through a system of key performance indicators that are reported on.  His commitment, time and financial knowledge he has brought to the role has been valued and made our financial reporting more robust over the years.  Upon stepping down the incumbent is willing to support the incoming treasurer over a period of time to ensure a smooth transition into the organisation.

We are therefore seeking an experienced and committed individual to join the Board and take up the role of Treasurer.  Ideally someone who lives or works in the borough but more importantly has an understanding of charity finances and has possibly had a previous role as Treasurer.

The Treasurer Role primarily is as follows:

· Overseeing, approving and presenting budgets, accounts and financial statements

· Making sure that the financial resources of KCSC meet its present and future needs

· Ensuring that KCSC has an appropriate Reserves and Investment policy

· Preparing and presenting financial reports to the Finance & Personnel Sub Committee and the Board in collaboration with the CEO and Director of Operations

· Ensuring that appropriate accounting procedures and controls are in place and are compliant

· Advising on the financial implications of KCSC’s strategic plans

· Keeping the Finance and Personnel Sub Committee and the Board informed of its financial duties, responsibilities and obligations

· Advising on the preparation / submission of financial reports to funders and the Charity Commission

· Overseeing and advising on financial risk and financial management of KCSC

ABOUT YOU

You will have experience of charity accounting and able to provide guidance on ensuring the organisation adheres to charity accounting principles and policies.  Previous experience of being on a charity board  would be preferable although not essential.  However, a commitment to the furtherance of the voluntary and community sector and its role within civil society and subscribing to our stated mission and values is important.

THE COMMITMENT

The Treasurer will need to commit to attending a total of 8 Board/Sub Committee meetings a year as well as spending a few hours each month on attending additional internal meetings with CEO/Director of Operations/Chair on financial matters.

JOB ROLE

To read more about the job role please see the attachment. 

APPLICATION PROCESS

For an informal discussion about this opportunity, please contact our CEO Angela Spence.

If you would like to apply for this position, please send a comprehensive CV and a supporting statement of no more than two pages of A4 to Angela Spence by email.  The closing date is Friday 15 August 2025.

Your supporting statement should set out in compelling terms why you would like to be part of the next chapter at KCSC and what special skills and experience you could bring to the role as Treasurer.

KCSC is committed to celebrating diversity and ensuring equality of opportunity.  We welcome applications from all sections of the community.

Other considerations to be aware of that can prevent becoming a trustee

· Conflicts of interest. All potential conflicts should be discussed with the Chair or the CEO prior to applying

· Confirmation that the trustee is not disqualified from holding a trusteeship

· People under the age of 18, unless the charity is a registered company

· Anyone convicted of an offence involving deception or dishonesty unless the conviction is spent

· Anyone who is an undischarged bankrupt

· Anyone who has previously been removed from trusteeship of a charity by the Court or the Commissioners

· Anyone who is under a disqualification order under the Company Directors Disqualification Act 1996

· In certain cases, the Charity Commission has the power to grant a waiver and allow a person disqualified from trusteeship, under section 72 (1) of the Charities Act 1993 to accept a trustee post. We only agree in those cases where the charity can clearly demonstrate that the waiver is in the best interests of the charity

What happens next?

Once we receive your application, it will be assessed based on what we are looking for as specified above and you will be notified of the outcome.  If invited to interview you will meet a panel of 3 which includes two trustees and the CEO.  If successful we will invite you to observe a board meeting in action before confirming with you whether you would like to join the board.  If appointed, we will organise a tour of the office to meet the staff and agree any necessary training required.

We actively encourage people who are under represented on Boards within the charity sector including people from minoritized communities to apply,

KCSC’s Board operates under the guidance of the Charity Governance Code and Trustees are appointed on the basis of signing up to the declaration of eligibility and responsibility.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

Could you be a trustee for Avenues?

Avenues Group is a specialist provider of adult social care, supporting people with complex needs to enjoy life. We always want to do things better, and as part of our development we are now looking for new trustees.

Our trustee group has to reflect the diversity of the people we support and the communities in which we work, and we welcome and encourage applicants from all backgrounds.

We would particularly like to hear from people with lived experience of disability, encouraging people who are accessing support services, and neurodivergent people.

Do you have experience in any of the following?

• Care Sector Financial Experience to join our Board and Finance Committee
• Health and Social Care Experience (outside Avenues) to join our Board and one committee (to be decided).
• People management and organisational development to join our Board and the People, Culture and Reward Committee
• Risk Management (specialising in a quality, compliance and regulatory environment) to join our Board and our Audit and Risk Committee.

If so, we'd like to meet you, apply today and to find out more about us and the role please download the attached trustee pack and role profile. 

Still unsure if this role is for you? We are happy to offer an informal chat with our Head of Governance so feel free to contact us and we can organise this.

Why join us?

You’ll be part of an organisation that instils its values at all levels of the business, ensuring the people we support are at the forefront of our decisions.

Our people love working here, and most trustees stay for many years, becoming as passionate as we are.

This opportunity will be useful for anyone wanting to learn more about being a trustee, full training and support will be provided, and wishing to develop a more rounded skill set. It can also be a fantastic opportunity for someone with many years of experience to share their skills.

As part of our recruitment process, the successful candidates will meet and be interviewed by different stakeholders including people we support and Chairs of Committees as well as our CEO, current Group Boards Chair and other trustees of the board.

Interviews are planned week commencing w/c 18th August and w/c 25th August (subject to any changes due to availability of stakeholders).

We will process your data in line with our privacy policy. To find out more read the Privacy Notice on our website. We want you to have control over your data. You can contact us at any time to request or change the data that we hold about you or even if you just have a question relating to the data, we hold about you.

Are you looking for a fresh challenge that makes a positive difference to the lives of Young People throughout the UK?

At Childline we are actively recruiting new Volunteers. 

What will I be doing?

• Your shift will consist of 3hrs30mns counselling, sandwiched between a 15mns brief before your shift and a 30mns debrief post shift. This is to ensure that you can start and finish your shift with any support you require from your Practitioners.
• On shift you will take contacts from Young People who rely on the service that Childline offers. Childline is not there to solve problems, we are a listening service for Young People and in each contact your role is to engage the Young Person, explore their situation and to support them in deciding their next steps.
• The contacts you would take from Young People can come in 3 ways. Traditional phone call contacts, live chats via instant response typed messaging or less commonly via 'PIBS' which are essentially emails sent by Young People in the knowledge the response will not be 'live' and instant.

What impact will this have?

• Childline is a unique service, valued greatly by the Young People who contact us.
• It provides a safe place for Young People to talk confidentially to our Volunteer Counsellors, an option that many of them do not have elsewhere.
• Young People rely on us being there for them 24/7. In an average month, Childline London takes approx. 1,500 live chats, 900 voice calls and 300 PIBs.
• However, the demand for the service often outstrips the supply as Young People who desperately need our service cannot always get through.
• That is why we are actively recruiting new Volunteers to be able to meet the need of all Young People who are in distress and need the support that Childline provides.

Training

• Childline offers a full 12 week online training programme to new Volunteers. This consists of one 4 hour session per week.
• During the training, you will meet other Volunteers in your cohort and have access to your 2 dedicated Childline Trainers.
• As part of the training, you will also go in person to the London Base for observation and mentored shifts which give you a face to face insight into how the Counselling Room works.
• You will also have access to a dedicated Volunteer Engagement Lead to give you a London Base tour (optional) and generally be on hand to answer any questions or queries you may have - big or small, if they matter to you they matter because you are giving your time to volunteer and Childline wants to offer you every level of support.
• Once you pass through training and become a qualified Childline Volunteer Counsellor, the development opportunities do not stop there. You will have access to a multitude of mandatory and optional training courses that are accredited and 100% free to all Volunteers.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in the borough of Bromley and 50 + plus in Greenwich. Our advisers provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Supporting and providing information to clients across a wide range of enquiry areas including welfare benefits, housing, Social Care, relationships, and consumer issues.

What will I be involved in?

• Identify and research information and services to signpost that are relevant to the client’s situation, drawing on information resources, agencies, and other sources of information.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Familiarize and keep updated with resources available from Age UK factsheets and Information Guides available.
• Completion of the Adviser Induction programme which includes training courses on relevant topics. Followed by shadowing sessions within the I & A Team.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• Present and discuss information and advice with the client’s consent, act on their behalf, and represent their interests with third parties by letter, telephone or in person.
• Recording and updating case records on Charitylog including capturing consent. Using Microsoft packages and emails.
• Liase closely with the Advice Case Supervisor, other advisers, and wider staff team. Seeking guidance and support where required.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.