Service manager volunteer roles in hackney, ceredigion

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Obuyisi bw'Omu Initiative

Through grassroots initiatives, advocacy, and partnerships, the Obuyisibwomu Initiative aims to uplift marginalized groups—particularly women, youth, and children—while fostering long-term, sustainable change.

Obuyisi bw’omu Initiative addresses critical challenges faced by underserved communities in Uganda. These include limited access to mental health support, poor water sanitation and hygiene practices, barriers to quality education, and the escalating effects of climate change.

Mental Health: Stigma, lack of awareness, and limited access to mental health services leave many—especially youth—without the support they need for emotional well-being.

Water, Sanitation & Health (WASH): Inadequate clean water sources and poor sanitation infrastructure contribute to preventable diseases and poor health outcomes in rural communities.

Quality Education: Many children face barriers such as lack of resources, insufficient learning environments, and limited access to inclusive education opportunities, hindering their personal and community development.

Climate Change & Environmental Degradation: Communities experience direct impacts of climate change, including environmental degradation and food insecurity, but often lack the tools or knowledge to mitigate these effects.

Through our programs, we aim to empower communities, raise awareness, and drive sustainable solutions to these interconnected social and environmental issues.

Obuyisi bw’omu Initiative provides community-driven, practical solutions that empower individuals and promote sustainable development in Uganda.

Mental Health Awareness: We create safe spaces for dialogue, organize awareness campaigns, and engage youth in mental health education to reduce stigma and promote emotional well-being.

Water, Sanitation & Health (WASH): We work with communities to improve access to clean water, promote proper sanitation practices, and conduct health education to prevent disease and improve public health outcomes.

Quality Education: We support learners by providing educational resources, mentorship, and advocacy for inclusive, quality education—ensuring that children and youth in rural areas have better opportunities for growth.

Climate Action: We engage communities in environmental conservation activities such as tree planting, climate education, and sustainable practices that build resilience to climate change.

By combining grassroots engagement with volunteer expertise, we foster community ownership, empower young people, and promote lasting positive change.

Social Media Manager

Volunteer Role Description (remote, unpaid)

• Social Media Strategy & Management Develop and execute multi-platform social media strategies aligned with campaign and organizational goals. Manage and grow presence across platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok). Create and schedule engaging, branded content (text, graphics, video) that drives traffic and donations. Monitor social media trends and adapt content to maximize visibility and engagement.
• Performance Tracking & Optimization Track and analyze performance metrics (reach, engagement, conversion) using analytics tools. Use data to refine content strategy and improve ROI across channels. A/B test content types, posting times, and ad formats to maximize impact.
• Digital Marketing Integration Run and optimize unpaid and paid social campaigns (Facebook Ads, Instagram Promotions, etc.). Collaborate on email marketing campaigns to support donor outreach and retention. Coordinate with fundraising and campaigns team to align social efforts with digital marketing goals.
• Web Content & SEO Support Coordinate website updates to reflect social campaigns. Use basic web development skills to manage front-end content updates. Optimize landing pages and social content for SEO to boost organic reach and campaign visibility.
• Community Engagement & Donor Interaction Respond to messages, comments, and mentions to foster relationships and build trust. Highlight donor stories, campaign milestones, and impact updates to maintain excitement and loyalty. Develop strategies for user-generated content and community-building campaigns.
• Brand Consistency & Visual Identity Ensure visual and messaging consistency across all digital platforms. Collaborate with designers (or use tools like Canva, Adobe Express) to produce eye-catching content

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

3-5 months

Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide. 

Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK. 

Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services. 

We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely

Key Responsibilities:

Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity, 

Essential

·Be a qualified solicitor/barrister with experience of family law and various other laws;

·Have a valid practice certificate 

·Commitat least 1 day a week for a minimum 3-month period

·Have an enthusiasm for working with students;

·Have proven networking and public speaking skills;

·Be dedicated to providing a stimulating learning environment for students;

·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;

·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;

·Have excellent organisational and management skills;

·Have excellent verbal and written skills and ability to convey complex information in an accessible way;

·Be able to work under pressure and meet deadlines ;

·Be able to prioritise tasks;

·Be able to work as part of a team;

·Be able to use computer and information technology;

·Demonstrate enthusiasm, initiative and motivation

We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.

We are looking for someone keen to move into the area of advising small charities on management and governance issues and assessing their needs in these areas.

We are a very ambitious local grant-making charity that also offers various training, support and consultancy services to small charities and community groups in Ealing & Hounslow. Our broad-ranging plans are now beginning to bear fruit and so we need someone to help us in the following areas as demand for our services begins to grow:

• Supporting small groups and start-ups with basic governance and management issues
• Promoting our services to local groups and assessing their needs

Our ideal candidate would have a good all-round management or professional background gained over a number of years, but need not be experienced in the areas mentioned above. You'd be given full training, with the opportunity to shadow the people already working in these areas. Far more important is adaptability, initiative, an ability to get on well with people from all sorts of backgrounds, and good organisational and writing skills. Most crucially you would have a demonstrable commitment to our ideals of promoting a strong and influential civil society in West London. You will thrive on challenges and find rewards in seeing our objectives achieved.

The role would probably require an average of 1 day a week and would involve dealing with our clients during office hours, so you will probably be someone who is working part-time, or is perhaps retired or semi-retired, or is otherwise not in full-time employment.

Much of the work would be taking place from home, but it will also involve quite a lot of face to face contact with clients, so living in the Ealing and Hounslow area would be a definite advantage.

All reasonable expenses will be reimbursed and refreshments provided where suitable.

Spectra is a Community Interest Company (CIC), working to improve the choices, health, and well-being of structurally excluded communities across London, particularly in relation to their sexual health, emotional resilience, and well-being, and to combat isolation and minimise risk.

Under the steer of its Chief Executive and Board of Directors, Spectra’s outstanding staff team provides supportive, knowledgeable, and non-judgemental services, all of which are peer-led, meaning they are delivered by people with lived and learned experience. Spectra strives to proactively identify the needs of all its service users, supporting them appropriately and effectively.

We are now seeking suitably experienced and committed individuals to join our Board as Directors of the CIC.

Director with Fundraising Experience: You will provide strategic direction for the organisation around fundraising, including helping to shape and support our fundraising strategy around diversifying our funds and growing our individual giving. You will support Spectra’s delivery of statutory and grant-funded services, help us in advancing our vision, and provide constructive scrutiny and oversight of the Chief Executive and the work of Spectra’s staff.

Director with Communications, Marketing, and PR Experience: You will provide strategic direction for the organisation around communications, marketing, and PR. You will support our plans to increase our reach and brand, further our communications work and strategy, including social media marketing and campaigning, and enhance our PR opportunities. You will support Spectra’s delivery of statutory and grant-funded services, help us in advancing our vision, and provide constructive scrutiny and oversight of the Chief Executive and the work of Spectra’s staff.

Spectra is based in Vauxhall, South London. It is expected that you will attend five meetings (in the evening, currently online on a Monday evening) and two SMT/Board Away Days each year (currently in person). In addition, it is envisaged that you will contribute your expertise outside of Board meetings on occasion, e.g., to review service or planning reports, to input into a focus group, etc.

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in Bromley and 50 + in Greenwich. Our advisors provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Provide information and signposting to older people living in Bromley and Greenwich and provide admin support to the Information and Advice Team, helping to keep the information resources up to date.

What will I be involved in?

• Answering calls and basic enquiries coming into our Information and Advice Service, full training is provided. Present and discuss information with the client in an accessible manner.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Identify and research information relevant to the user’s situation, drawing on resources available.
• Being online and knowledgeable of Microsoft packages and the use of emails
• Liase closely with the Advice Case Supervisor, other advisors, and wider staff team. Seeking guidance and support where required.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.   

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Interested in learning and developing new skills required of the role. Demonstrate that you are interested in what the client has to say by communicating respect and warmth.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About the CARAS ESOL Team:

Our award-winning ESOL project offers English language classes to adults at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling people to attend college and access other services in the future.

About the Role:

CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face adult ESOL classes in Tooting. Volunteers in this role are required to commit to at least one 2-hour session every Wednesday during these times: 

• Mondays ESOL 9:30 to 13:30

• Tuesday 9:30 to 11:30

• Tuesday One-to-one employability and language learning support 15:00 to 17:00 

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer tasks and responsibilities:

• Providing learners with one-to-one or small group support within ESOL classes; 

• Helping to set up the classroom and provide learners with classroom resources;

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential: 

• To be 18 years or older; 

• Able to travel to our community centre in Tooting (travel expenses can be reimbursed); 

• An interest in education and English language teaching; 

• To be non-judgemental and able to engage with people from diverse backgrounds; 

• To be reliable and punctual; 

• Excellent communication skills, especially with people who are new to English; 

• The ability to volunteer on Mondays or Wednesdays during Wandsworth term time for a minimum of three months; 

• Currently resident in the UK; has asylum-seeker or refugee status 

• *Able to provide five years’ worth of addresses, and willing to undergo a DBS check; 

• Able to attend volunteer induction training (online) prior to start of role. 

 *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK. 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering; 

• Be able to access relevant training, including safeguarding training. 

Re-Vision is a small charity based in Queen’s Park, London, founded in 1988. We run professionally accredited part-time courses for adults to train as Counsellors and Psychotherapists and are looking for Trustees to join our Board.

Who we are

Re-Vision is a registered charity. It is a small, not for profit counselling and psychotherapy training organisation providing outstanding, in-depth training with a soulful perspective. We also offer a low cost community counselling service to enable access to mental health services for those who might otherwise not find this affordable.

The role

We are juggling a number of important strategic imperatives. We have highlighted the need to improve resilience, to look ahead at future plans for our physical environment, to continue to provide an inclusive and rewarding experience for our students, trainers and staff, to maintain and build on the unique soulfulness and richness of our training, and to build our bursary fund to help to increase accessibility to our training.

We are keen to find trustees willing to help us with these challenges. We are particularly keen to involve people with financial or marketing skills, and people who have been involved in facilitating or helping small organisations faced with the challenge of retaining core values during periods of change. This is an exciting period of change for Re-Vision and could be a good time for those with experience in strategic planning or change management to get involved, even if only for a fixed term.

We are currently looking to recruit Trustees with experience in:

• Finance and financial strategies – able to contribute to scrutiny of financial information, understand accounts and budgets.
• Diversity and inclusion policy and implementation
• Marketing and website expertise
• Facilities and property management
• Strategic planning or change management experience would be desirable

You might have previous non-exec or trustee experience, or you might be looking for your first Board/Trustee role, possibly as you think about moving on to paid non-exec roles in the future. Whatever your situation, you will be keen to make an important contribution by supporting a really worthwhile organisation. You will care about understanding our culture and values and enjoy the challenge of helping this organisation continue to thrive.

WCC is recruiting for voluntary positions to join our Board of Trustees.

Whether you are an experienced Trustee or wanting to take your first step at board level, we would like to hear from you.

Our Board comprises ten Trustees including the Chair and there are currently two vacancies.

We are particularly interested in people with skills and expertise to offer around:

• Financial experience and/or knowledge of charity accounting and the ability to apply this strategically
• Income generation/ fundraising skills and expertise

Trustee roles

Our trustees play a vital role in making sure that WCC achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that WCC has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable WCC to grow and thrive, and through this, achieve our mission.

Trustees have a collective responsibility, and this means that they always act as a group and not as individuals.

Duties:

• Support and provide advice on WCC’s purpose, vision, goals, and activities
• Approve operational strategies and policies, and monitor and evaluate their implementation
• Oversee WCC’s financial plans and budgets and monitor and evaluate progress
• Ensure that key risks are being identified, monitored, and controlled effectively
• Review and approve WCC’s financial statements
• Provide support and challenge to WCC’s senior manager in the exercise of their delegated authority and affairs
• Keep abreast of changes in WCC’s operating environment
• Contribute to regular reviews of WCC’s own governance. Attend Board meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect WCC’s interests, to the exclusion of their own personal and/or any third-party interests

• Contribute to the broader promotion of WCC’s objects, aims and reputation by applying your skills, expertise, knowledge, and contacts.

What we’re looking for

Our Board comprises ten Trustees including the Chair and there are currently two vacancies.

We are looking for people willing to bring energy, enthusiasm, and commitment to the role, and who will broaden the diversity of thinking on our board.

We are particularly interested in people with skills and expertise to offer around:

• Finance – experience and/or knowledge of charity accounting or financial management, and the ability to apply this strategically to support with budget forecasting and financial planning
• Income generation/ fundraising skills and expertise – corporate, trust and foundations, and/or community

WCC is passionately committed to equality, diversity, and inclusion, and wish to reflect these values in our Board. We strongly encourage people from all backgrounds, communities, and industries.

We are keen to address the underrepresentation of some communities we serve at leadership level, and welcome applications from people from Black, Asian and minority ethnic communities, or with lived experience of immigration/asylum.

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member
• Effective communication skills and willingness to participate actively in discussion
• A strong personal commitment to diversity, equity, and inclusion
• Enthusiasm for our vision and mission
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
• Willingness to lead according to our values

Terms of appointment

• Trustees are appointed for a three-year term of office. Our Articles of Association state that one third of the trustees will retire from office at each AGM with the longest serving trustees retiring first. Trustees can stand for re-election at the same AGM
• This is a voluntary position, but reasonable expenses are reimbursed.
• Time commitment- approximately 8 hours per month
• Board meetings- attending four Board meetings annually (currently on Tuesday evenings). We alternate between meeting in-person at WCC’s office in Waterloo and online
• Sub-committees- we have two subcommittees (Finance & Operations, and Clinical) that meet in between Board meetings, with individual trustees attending one or more of these depending on skills and preferences.
• Two half day strategy days a year and training where needed
• Reading Board papers in advance, being involved in discussions, advising on specialist areas
• We hold an Annual General Meeting with all staff and members.

Time commitment

Approximately 8 hours per month
There are four board meetings a year, currently on Tuesday evenings – we alternate between meeting in-person at WCC’s office in Waterloo and online. We hold an Annual General Meeting with all staff and members. We have two sub committees that meet in between Board meetings, with individual trustees attending one or more of these depending on preferences and time commitment.

Community engagement charity Sobus is looking for talented, passionate individuals to join our Board of Trustees.  We are looking for a new Trustee Treasurer to help guide the charity through a time of exciting opportunity and development.

It's an exciting time for Sobus, as we look to refresh our service offer, and maximise the investment opportunity following the disposal of a property in 2024.

Our overarching aim is to “strengthen local communities”, through the provision of infrastructure support to the local voluntary sector in the borough of Hammersmith & Fulham and supporting business communities around our North Kensington hub. 

Our work is focussed on five main areas:

• Voice & Representation
• Information & Intelligence
• Brokerage & Partnerships
• Capacity Building & Business Support
• Affordable Premises (through the provision of our business hubs in Fulham and North Kensington)

Trustee Treasurer: We are seeking a committed individual with a proven, professional track record of financial management and leadership at the highest level, and a sound understanding and experience of the voluntary sector.  We need someone with significant experience of leading long-term strategic development and driving financial sustainability.

You will share our vision and want to take a leading role in our journey to be recognised as an outstanding organisation. It would be a significant advantage if you have an understanding or experience of working in the voluntary and community sector, and even more so if you are a current or former resident of Hammersmith & Fulham or have a tangible, established and current connection with the area.

Sobus was formed in 2014 following a merger between the Community & Voluntary Sector Association and Fulham Community Partnership Trust. However, we were first established as the local CVS in Hammersmith & Fulham in 1998. 

Sobus is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people that we support. We therefore warmly welcome applications from all suitably qualified candidates.

Selection process:

Candidates are requested to complete an application and a equalities monitoring form., and if shortlisted, an interview with our outgoing Treasurer, Chair of the Board of Trustees and the CEO.  t

For an informal discussion about the position, of for the Job Description and application form, contact the Sobus CEO, Sue Spiller

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by:

- Promoting Independence - ensuring more older people can stay independent for longer

- Providing Connection - enabling friendship and social connection for older People

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. Clients will enter the strand that is most appropriate to their needs.

- Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

- Strands B: We will offer ongoing support either face-to- face of up to 1 hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to the programme. As a befriender you will be asked to select your type of volunteering preference.

Purpose of Role 

• Provide companionship, emotional support, and a listening ear to people who may be lonely or isolated. 

• Provide monthly reports to the Volunteer Manager on your client. 

Key tasks 

• Make a regular weekly visit or phone call to a client who has been matched to you, at a time suitable to the older person.

• Provide conversation and company. 

• Spend time chatting with the client, talking with them about their current and past life experiences. 

• Report any emerging issues or concerns that the older person has agreed to be shared with us such as safeguarding issues or a change in personal circumstance or health. 

• Make the client aware of any other services across AUKEL they may benefit from. 

• Maintain records of client contact and send this to the Volunteer Manager on a monthly basis. 

• Regularly meet with your befriending peers and supervisor, to share experiences, get support and reflect. 

Skills and attributes 

• Understanding loneliness and social isolation. 

• Good communication skills with a friendly approachable manner. 

• Keen on building a strong befriending relationship. 

• A desire to learn more about an individual and their interests and their past, and life history. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Basic IT skills. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other befrienders. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter 

We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

Benefits 

• Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment is between 30 minutes to 1 hour for client plus one/two hours monthly for reporting. 

Volunteer Social Media Content Producer

Location: Haggerston and other SCT sites in East London

Time Commitment: Flexible

Reports to: Director of Fundraising, Marketing and Communications/Digital Marketing and Communications Manager.

About Us

Based in East London, we have supported people affected by homelessness and addiction for sixty years. We provide a residential addictions treatment programme and counselling, a training and development service, supported housing, and a Housing First service.

Our approach is trauma-informed, holistic and compassionate. We enable people to build strong foundations for the future and discover new skills, improve confidence and self-esteem, and improve physical health and mental well-being. All are vital to establishing a lasting recovery from homelessness and addiction and creating a more fulfilling life.

Our nine charity shops and two social enterprises, put us in the heart of communities across East London.

Role Overview

We are seeking a creative and enthusiastic Volunteer Social Media Content Producer to help us craft engaging, mission-driven content for our social media platforms. This is a great opportunity for someone who loves storytelling, creating digital content and wants to use their skills to support a meaningful cause.

Key Responsibilities

As part of the Fundraising, Marketing and Communications team, key responsibilities include:

· Developing original content for platforms such as Instagram, Facebook, Twitter, YouTube and LinkedIn.

· Creating graphics, short videos, reels, stories, and written posts that align with our brand and messaging.

· Collaborating with teams across SCT, including SCT retail, to plan and execute content calendars and campaigns.

· Repurposing existing materials into social media-friendly formats.

· Staying informed about social media trends and suggesting creative ways to increase engagement.

Skills & Experience

· Experience in content creation for social media (personal, academic, or professional).

· Proficiency with tools like Canva, Meta, CapCut, or similar.

· Strong visual storytelling and writing skills.

· Ability to work independently and meet deadlines

· Passion for social impact and a good understanding of social media platforms.

What We Offer

· A chance to make a real difference through your creative work.

· Opportunities to build your portfolio and gain experience in nonprofit communications.

· A reference or recommendation upon successful completion of the role.

· Flexible hours and a supportive, collaborative team environment.

We are seeking a new Chair to provide strategic leadership at a time when demand for our advice services is at an all-time high. Help shape our vision, champion our mission, and make a tangible difference in the lives of those facing challenges.

About Citizens Advice East Berkshire
Citizens Advice East Berkshire offers crucial help and advice when people need it most. No one but Citizens Advice sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. 

What will you be doing?
We are at an important stage in our development and we are seeking a new Chair to replace our current Chair who will be standing down as her term finishes. We have ambitious plans for our future and we are looking for a Chair who can help drive our mission forward.

Building on our successes to date, we want a new Chair to lead us through the next exciting phase of our journey. You will have a strong background and track record of providing leadership at board and/or senior executive level and will have a passion for supporting people facing tough life challenges. You should have the judgement and vision to operate effectively at strategic level and you should demonstrate the skills and expertise to help drive our mission forward. We are looking for someone with 3 years+ professional experience in one of the fields of Fundraising strategy, Governance, Operations management or Advice / Advocacy. 

We are looking for someone who has:

• Experience of operating at a senior strategic leadership level within an organisation
• Successful track record of achievement through their career
• Experience of charity governance and working with or as part of a Board of Trustees
• Passion for supporting people facing tough life challenges
• Ideally has served as a Chair or Vice Chair and is familiar with leading a Board

What are we looking for?

You’ll need to:

• Understand the type of work undertaken by a local Citizens Advice and the Citizens Advice network
• Understand and accept the responsibilities and liabilities of a trustee
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have a good basis of leadership skills (and preferably you have served within a Board, ideally as Chair or Vice Chair or led a Committee)
• Have the ability to facilitate and lead meetings
• Have good interpersonal skills
• Have good listening, verbal and written communication skills
• Be able to exercise good independent judgment
• Have good numeracy skills to understand accounts with the support of the treasurer
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake mandatory training in your role
• Line manage and support the Chief Executive Officer

What difference will you make?
Citizens Advice East Berkshire makes transformational differences to people who need support when facing life crises. As Chair you will play a significant part in ensuring we are able to expand and grown our services to make a significant difference to many more individuals and families. 

We are seeking four additional experienced professionals to join our warm and welcoming Board of Trustees as we look to grow and expand.

What will you be doing?

Our charity is forming as the National Health Service seeks closer integration of services and tighter cooperation between health, local government, local businesses and communities and the voluntary and charitable sector. In our Northwest London patch we are positioning as a voice for the sector, able to respond to, to challenge, to coordinate and partner with the integrated care board. We stand ready to bring to the table projects and streams of voluntary work, acting as a sort of business manager on behalf of community groups and a co-strategist alongside NHS trusts and councils.

This will be an exciting time to join our dynamic and collaborative board as we support the delivery of a broad range of Health and Wellbeing services across North West London. We are seeking four additional experienced professionals to join our warm and welcoming Board of Trustees, bringing expertise in one or more of the following areas:

•  Procurement and Contract Management, 
• Human Resources, and 
• Governance

What are we looking for?

What we need, above all, are people interested in London, perhaps living, working or having some knowledge of the boroughs that make up the Northwest of the capital. You will have senior-level experience in either Human Resources, Procurement, or Governance within the public, private, or voluntary sector. 

You will bring experience of health, business, education, charitable work that informs your wide vision of the causes of ill health, the wellbeing of populations and future patterns of social care – along side the resilience of people and communities, their drive and optimism.

What difference will you make?

By contributing to a Charitable Incorporated Organisation that achieves impact delivering a broad range of Health and Wellbeing services alongside a dedicated community development function, you will have a rewarding opportunity to apply your skills and experience in accounting and finance, for the good of communities across North West London.

As part of a trusted CIO, you will play a vital role in local healthcare delivery, recognised for its consistent quality and strong professional reputation.

3ST is very fortunate to benefit from a collegiate Board with a strong mix of professional backgrounds, lived experience and skills. There is a great deal to learn as well as actively contribute to in terms of delivering change and innovation in health services and on the frontline.