Service manager volunteer roles in mitcham junction, greater london

Help shape the future of mental health support in your community. Become a Trustee at Swindon and Gloucestershire Mind and make a meaningful impact in just a few hours a month.

Swindon and Gloucestershire Mind is looking for compassionate, values-led individuals to join our Board of Trustees. This is a unique opportunity to play a vital role in guiding one of the region’s leading mental health charities at a time of growth and transformation.

As a Trustee, you’ll support strategic decision-making, champion inclusive and community-based mental health services, and help ensure strong governance and financial sustainability. You don’t need prior board experience—we’re looking for people with diverse backgrounds, fresh perspectives, and a shared commitment to improving mental health for all.

We’re especially interested in hearing from people with lived experience of mental health challenges, as well as those with expertise in finance, safeguarding, digital strategy, income generation, clinical services, or HR.

Our board meets around 8–10 times a year, usually in the evenings. The average time commitment is 2–4 hours per month, and we provide a full induction, training, and reasonable expenses.

By joining us, you’ll be part of a passionate, forward-thinking team helping to create a future where everyone facing a mental health challenge is recognised, valued, and supported.

Role: Welcome volunteer

Team: Tooting Hub – CARAS ESOL (Youth/Adult)

Supervised by: Team Project Coordinator

Location: Tooting Hub site

Activity times: Monday or Wednesday

Time commitment: 2 hour shifts on a rolling basis.

We ask that volunteers commit for a minimum of 4 months

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work:

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.

About the Role:

We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).

Who will you be?

We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.

Volunteer Tasks and Responsibilities: 

· Signing up to a shift/s on the Tooting HUB welcome team rota

· Able to be at Tooting Hub in person to complete agreed shifts

· Welcoming staff, volunteers, existing and potential new community members and visitors

· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting

· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies

· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity

· Conducting induction tours of the building and introductions to facilities, key staff, and partners

Requirements (all experience can be from paid or voluntary roles): 

Essential: 

· A calm, friendly, kind, and patient approach

· Happy and confident to meet new people and put them at their ease

· Excellent communication skills, especially with people with varying levels of English

· To be non-judgemental and able to engage with people from diverse backgrounds

· Confidence in using one’s own judgement to follow agreed policy

· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc

· A commitment to confidentiality and data protection

· Punctual and reliable

· To be able to volunteer on Mondays or Wednesdays for a minimum of four months

Desirable:

· Lived experience of seeking sanctuary and/ or the UK immigration system.

· Personal experience of working with people seeking asylum.

· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.

We will prioritise applicants with lived experience of the asylum process.

Benefits to Volunteering:

· Learn about issues relating to refugees and people seeking asylum.

· Work as part of a friendly, welcoming team.

· Develop your skills and competencies.

· Be able to access relevant training, including safeguarding training.

· Obtain a reference from us relating to your placement after 3 months’ regular volunteering

· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *

· You will also receive training and support relevant to your specific role.

We are a successful and professionally run charitable preschool at the heart of Walthamstow with a strong ethos and excellent reputation. We’re here to make sure everyone has access to high quality and affordable early years education and childcare.

The treasurer's role is to oversee the financial health of the organisation and ensure that it's managed in a way that protects its financial integrity. This is one of several trustee positions that we are currently advertising for.

What we are looking for:
• A finance professional. A knowledge of charity finance is an advantage.
• A strategic thinker with the ability to balance risk and opportunity.
• A clear communicator with the ability to bring financial information alive to non-finance specialists.
• An individual willing to play an active role in areas such as forecasting and setting budget

Duties include:

• Working with the Manager and bookkeeper on the presentation of budgets, internal management accounts and annual financial statements to the Board of Trustees.
• Ensuring, at a board level, that proper accounting records are kept, and that appropriate accounting procedures and controls are in place.
• Monitoring and advising on the financial viability of the charity.
• Overseeing financial controls and adherence to systems, regularly liaising with the Manager and bookkeeper
• Being knowledgeable of the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process
• Ensuring investments and assets are maximised.
• Working with the Manager and chair to oversee the development and implementation of systems for appraising, mitigating and reporting financial risk.
• Supporting the Manager/ Independent Examiner to ensure that the accounts are prepared and disclosed in the form required by relevant statutory bodies e.g. the Charity Commission
• Keeping the board informed about its financial duties and responsibilities and liaising with the Manager and chair to develop the financial understanding of the Board of Trustees.

Trustees - We are also looking for trustees to join as board members

To apply

Please send the completed application form outlining why you’re interested in our organisation and what you would bring to the Board along with a CV to our Manager, Lilijana Markaj

Deadline: Tuesday 29th April 2025

Ofsted Registration: 153685

Registered Charity No: 1123684

Company Number: 6420566

Who they are

Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.

The role: What will you do?

● Complete an induction for your role.

● Maintain an awareness of how the local Citizens Advice is operating.

● Plan the board meetings, including the dates and the agenda, with the Company/Charity Secretary and the Chief Officer.

● Read papers for board meetings and attend six board meetings per year.

● Facilitate the trustee board meetings by leading the meeting, ensuring that agenda items are discussed, enabling all members to contribute their views and take part, and seeking clarification where necessary.

● Ensure that decisions and actions taken at board meetings are carried out.

● Ensure that the board decisions are made within the remit of the Citizens Advice membership agreement, governing documents, and policies.

● Monitor attendance and commitment of all trustees.

● Provide or arrange training or support for trustees if needed.

● With other trustees and the Chief Officer, recruit a trustee board with a diverse range of skills, experience, and knowledge, with an aim to promote trusteeship to underrepresented groups that represent the community.

● Ensure that all trustees receive an induction and the training needed for them to fulfil their role.

● Be proactive in recruiting successors to key positions such as Chair, Treasurer, etc.

● Arrange or provide support and supervision for the Chief Officer, including an annual appraisal.

● Together with the Treasurer, ensure proper management and control of local Citizens Advice finances.

● Together with the Chief Officer, represent the local Citizens Advice in relationships with funders or potential funders, at local events, and in the community.

● Work together with all trustees to ensure that the board can:

♦ Set policy and strategy direction, set targets, and evaluate the performance of Citizens Advice Richmond.

♦ Monitor the financial position of Citizens Advice Richmond, ensuring that it operates within its means and objectives, and ensuring there are clear lines of accountability for day-to-day financial management.

♦ Monitor whether Citizens Advice Richmond complies with its governing document and meets the required standards.

♦ Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.

♦ Ensure the service plans for the recruitment and turnover of staff and volunteers.

♦ Review their own work and how effectively they operate, including action for improvement.

♦ Work on specific projects to further the strategic objectives of Citizens Advice Richmond.

What’s in it for you?

● Make a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community.

● Meet people and build relationships with trustees, staff, and other volunteers.

● Build on your governance, leadership, and strategy skills.

● Increase your employability.

And they will reimburse expenses too.

What do you need to have?

You’ll need to:

● Understand the type of work undertaken by a local Citizens Advice.

● Understand and accept the responsibilities and liabilities as trustees.

● Be non-judgmental and respect views, values, and cultures that are different from your own.

● Have a good basis of leadership skills.

● Be able to facilitate and lead meetings.

● Have good interpersonal skills.

● Have good listening, verbal, and written communication skills.

● Be able to exercise good independent judgment.

● Have good numeracy skills to understand accounts with the support of the Treasurer.

● Be willing to learn about and follow the Citizens Advice aims, principles, and policies, including confidentiality and data protection.

● Be willing to undertake training in your role.

How much time do you need to give?

You will need up to one day a week for the regular activities, but this will vary. Trustee boards usually meet in the evenings, and you’ll likely need to give 12-15 hours per year to attend these. Sub-committees meet quarterly and a further 4-6 hours per year are required for these.

Valuing inclusion

Their volunteers come from a range of backgrounds, and they particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities

The Role

As a Flyer Distributor you will play a crucial role in helping to raise awareness about our services and events within the Enfield community. You will be responsible for disseminating promotional materials such as flyers, brochures, and event announcements to various locations within the Enfield area.

• Distribute promotional materials provided by Age UK Enfield to designated locations across the Enfield area. This may include community centers, libraries, local businesses, healthcare facilities, and other relevant locations.
• Engage with members of the public in a friendly and courteous manner while distributing flyers. Answer any questions they may have about Age UK Enfield's services and provide basic information about upcoming events or initiatives.
• Keep accurate records of the locations visited and the quantity of promotional materials distributed. Report back to the supervisor on to provide updates on distribution progress.
• Act as an ambassador for Age UK Enfield by promoting the organisation's mission, values, and services to the community. Help to increase brand recognition and visibility within the local area.

General Key Skills:

• Ability to work independently without constant supervision.
• Comfortable with walking and standing for long periods in various weather conditions.
• Maintaining professionalism and addressing public inquiries effectively.
• Reliable attendance and punctuality, with a strong sense of responsibility.

Time Commitment

2-4 hours Between 10 am - 2 pm (there are other volunteer opportunities available)

Requirements

A DBS Enhanced check will be required. Training to be provided around safeguarding.

Other Information

Please note: It is a unpaid position however travel costs and other volunteering expenses will be covered.

Purpose of the Role:
The Treasurer plays a key leadership role in ensuring SAPHNA’s financial integrity and sustainability. In addition to the responsibilities of a General Trustee, the Treasurer provides strategic guidance and oversight on SAPHNA’s financial matters.

Key Responsibilities:

• Oversee SAPHNA’s financial management, ensuring robust processes and controls are in place.
• Advise the Board on financial strategy, risk management, and resource allocation.
• Work closely with SAPHNA’s management team to monitor budgets, cash flow, and financial performance.
• Ensure the preparation of annual accounts in accordance with charity regulations.
• Present financial reports to the Board in a clear and accessible format.
• Support the development of financial policies and procedures.
• Ensure SAPHNA’s funds are invested appropriately, achieving both security and growth.
• Oversee financial compliance with legal and regulatory obligations.

Person Specification:

• Proven financial expertise, ideally with experience in financial management, accountancy, or charity finance.
• Strong analytical skills and the ability to present complex financial information clearly.
• Commitment to SAPHNA’s mission, vision, and values.
• Experience in governance, leadership, or financial oversight.
• Ability to collaborate effectively with other Trustees and SAPHNA’s management team.

Time Commitment:
Trustees are required to attend quarterly Board meetings, participation in working groups or committees, and occasional representation of SAPHNA at events. The Treasurer role may require additional time to review financial matters and liaise with staff.

We are seeking a Trustee with wide-ranging digital expertise and a career background to that enables them to bring expertise, vision and leadership in all matters digital to the Board. We see this as covering, in particular, CRM systems, social media, GDPR, digital advertising and marketing and AI. 

This is an exciting opportunity for someone to champion digital, assess the opportunities and the risks that may arise and support Age UK Islington in keeping up with the rest of the charity sector. 

The trustee will work with the Board of Trustees and management by maintaining an overview of the organisation’s digital systems and social media presence, ensuring effectiveness, advising and guiding on requirements and best practice and providing advice, assistance and information to the staff team and trustees. 

Age UK Islington contracts IT support from two external providers – one for Microsoft Office 365 and the other for Microsoft Dynamics 

About Us

Maytree addresses a critical gap in suicide prevention, focusing on those in acute, pre-suicidal states where support from helplines, GPs, therapists or charitable organisations fails. For individuals overwhelmed by suicidal intent, emergency services like A&E often exacerbate fear and shame, leaving them with few options to safely disclose their distress.

Maytree’s vision is to fill the gap, by offering compassionate care and continuous containment in a collaborative community.  A sanctuary for respite: calm, safe, warm, friendly, and nurturing. Non-medical, non-judgemental. A place and a time to talk. One that rekindles hope and self-esteem, new insights, restores identity, belonging, and relationship networks from the meltdown of crisis.

Its model turns a high-risk crisis into one of lower risk, one that is manageable. And with proven good outcomes, often a transformative experience.

Background to the role

Maytree closed its doors in March 2023 following management and governance issues. Founder Michael Knight, who had previously stepped away, returned to take over the operations alongside a group of trustees appointed by him and his wife Judith. 

Maytree re-opened in April 2025 with a new board of trustees, who have appointed an operations team, defined the model and service matrix, and overseen the renovation of the house. The husband-wife pair, serving as co-chief executives, are preparing to transition out of their roles. In addition to recruiting a new Chief Executive Officer and Chair, adding a trustee with some financial experience is important for maintaining the charity's short-term stability and guiding its strategic direction.

Main Responsibilities

• Compliance with Company’s Act and Charity Commission responsibilities.
• Developing and agreeing strategy and plans as put forward by CEO/Chair.
• The appointment and accountability/performance/remuneration of executive leadership.
• Overseeing and ensuring that appropriate policies are in place for management of all aspects of risk.
• Chair a Board Sub-Committee on Finance to approve Accounts and liaise with the auditors as appropriate.
• Oversee that financial controls and systems are fit for purpose, advise on presentation to Trustees of annual Accounts and ensure that timely and appropriate budgets, forecasts, management and financial accounts are provided to Trustees.
• Accepting nomination as a signature on the charity’s bank mandates.
• Overseeing/advising on banking arrangements and best deployment of cash reserves
• Monitor cash reserves and ensure they are properly managed and placed where they can get the best possible return.

Person Specification

• Experience with financial reporting, whether in a private or charity sector context. You do not have to be a chartered accountant.
• Comfortable leading meetings about finance issues.
• Able to think strategically and innovatively about the future direction of Maytree.
• Passionately committed to mental health provision and suicide prevention.
• Fully committed to the charity’s ‘no blame’ culture, approaching problem solving in a supportive, constructive and transparent way.
• Fully committed to Maytree’s values: trust, respect, openness, empathy, equity, non-judgement and inclusiveness.

Diversity and inclusion 

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

How to apply

Eastside People is supporting Maytree in the recruitment of these roles. 

Please apply by submitting your CV and a cover letter both in Word doc. format, which should indicate why you are interested in applying for the particular role and how you meet the selection criteria.

The closing date for applications is Monday 23rd June and our candidate assessment schedule is as follows:

• EP screening interviews and informal conversations carried out through the recruitment process with final interviews taking place by Friday 4th July.
• Formal interviews with the Maytree board in the week commencing 7th July.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. 

Social Trustee

The Trust is seeking an exceptional individual to join the Social Committee of the Board. The successful candidate will bring senior experience, ideally at board level, of  service delivery and/or service evaluation in the social justice, social care and related fields.

The closing date for receipt of applications is Wednesday 25 June 2025 at 12 noon.

The Sir Halley Stewart Trust is a grant-making charity that awards around £1million per year to innovative research and development projects in the medical, religious and social fields. The focus of the Trust’s work is the prevention of human suffering and distress, both in the UK and overseas.

The Trustee Board is comprised of specialists in the Trust’s fields of interest as well as direct descendants of the founder, the pioneering industrialist and philanthropist Sir Halley Stewart.   

The Social committee awards grants that are either practical on-the-ground projects (development projects) or focussed on the practical impact of research findings (research projects), which attempt to:

· Prevent and resolve conflict, promote reconciliation, encourage re-connection between family members.

· Help people to ‘move beyond disadvantage’.

· Help people who may be vulnerable and/or have been exploited.

Recent grants under the social theme have covered housing, modern slavery, asylum and refugees, LGBTQ+, work insecurity, disabilities, the criminal justice system, care leavers, youth services, and loneliness.

The Trust values diversity on the Board of Trustees and makes appointment decisions based on an individual’s experience, qualifications, merits and the needs of the Trust.

· Role: Help guide board strategy and assess Social applications as part of the dynamic trustee team of this influential and agile grant-making foundation. 

· Location: National

· Remuneration: Voluntary role, reasonable expenses

Deadline for applications: Wednesday 25 June 2025 at 12 noon

We are looking for a qualified and experienced finance professional to join the Kingston Association for the Blind's Board of Trustees to take up the position of Treasurer. 

Kingston Association for the Blind empower people of all ages living with sight loss, to lead independent and fulfilled lives in the Royal Borough of Kingston upon Thames and the surrounding areas.

What will you be doing?

The Treasurer, in addition to their Trustee duties, is responsible for overseeing Kingston Association for the Blind’s financial affairs. 

The Treasurer will work with the CEO to ensure that effective financial measures, controls, and procedures are in place to manage the charity’s finances. They report to the Board on the organisation’s financial health, financial performance, and any potential risks.

Time Commitment:

· Quarterly Board meetings held in person in central Kingston.

· AGM is held once a year.

· Board members are encouraged and welcome to join charity events and trips.

What are we looking for?

· A finance professional with an understanding of charity finance or commercial experience.

· Strong communication skills, capable of presenting financial information to non-finance experts.

· Someone willing to contribute to forecasting, budgeting, and liaising with auditors.

· Attend quarterly Board meetings in person and the AGM each year in Kingston Upon Thames.

· We are looking for individuals who are enthusiastic, committed, and eager to contribute new ideas and perspectives to our Board, helping to strengthen our team with diverse thinking.

· Strong commitment to equity, diversity, and inclusion.

· Willingness to accept responsibilities and act in the charity’s best interests.

What difference will you make?

As Treasurer, your insight will help the charity make smart, strategic decisions that directly impact how we support those who benefit from using our services.

You will be joining a friendly and committed team, who are passionate about providing an excellent service to our members.

Aspens are looking for trustees to join us on the next exciting part of our journey. We'd love to hear from you if you have accountancy, social care, business development or fundraising experience.

What will you be doing?

Are you passionate about making a real difference in the lives of people with learning disabilities and autism? Do you have the skills, experience, and dedication to help guide a forward-thinking charity? If so, we’d love to hear from you!

About Aspens CharitiesAt Aspens we provide high quality care and support to people on the autism spectrum and with learning disabilities; and their families; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.

Why Become a Trustee?As a Trustee, you will play a vital role in overseeing the governance and strategic direction of Aspens Charities. You will work alongside a committed Board to ensure our services remain impactful, sustainable, and aligned with our core values.

Your Responsibilities:

• Provide strategic leadership, ensuring Aspens meets its charitable objectives.
• Oversee financial management, risk assessment, and compliance with legal and regulatory standards.
• Support and challenge the Executive Team to drive excellence in service delivery.
• Act as an ambassador for Aspens, promoting our work and values.
• Attend Board meetings and contribute to key strategic decisions.

What We’re Looking For:We welcome applications from individuals with diverse professional backgrounds. Key attributes include:

• A strong commitment to the aims and values of Aspens Charities.
• Strategic thinking and decision-making abilities.
• Willingness to dedicate time to Board meetings and governance activities.
• Integrity, good judgment, and the ability to work collaboratively.

We are particularly interested in candidates with expertise in:

• Accountancy
• Health & Social Care sector knowledge
• Fundraising and business development

Time Commitment & LocationThis is a voluntary, unpaid role with reasonable expenses covered. The Board meets approximately three times a year, with 3 committee meetings and occasional additional meetings or events. Meetings are held in person and virtually.

What are we looking for?

• Commitment to the goals and aims of the charity. 
• Dedication to the role and a willingness to devote the required time. 
• The ability to make good independent judgements. 
• Being able to think creatively. 
• Understanding the importance of carrying out required legal duties. 
• Proven strategic abilities that can be used to create effective plans. 
• Strength of character coupled with the ability to voice concerns and opinions.
• Proven experience working as a member of successful teams. 
• Integrity and objectivity which can be applied to all aspects of the role.

Experience of either accountancy or fundraising / income generation. 

What difference will you make?

As a Trustee, your leadership will directly shape the future of Aspens Charities and the lives of the people we support. You will help:

• Improve Quality of Care – Ensuring individuals with learning disabilities and autism receive the best possible support.
• Drive Strategic Growth – Expanding and developing services to reach more people in need.
• Ensure Financial Sustainability – Overseeing resources to secure long-term impact.
• Strengthen Governance – Upholding transparency, compliance, and ethical leadership.

Your expertise will make a lasting difference, creating a more inclusive society where everyone can thrive.

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Becoming a trustee for Home-Start Southwark (HSS) is an exciting and fulfilling role. The role of a trustee is to ensure that HSS fulfils its duty to its beneficiaries through contributing to the strategic development, effective governance and financial management of the organisation. The board of trustees are both jointly and individually responsible for the overall governance and strategic direction of HSS, its financial health, the integrity of its activities and developing the organisation’s aims, objectives and goals.

We are particularly interested in receiving applications from people with the following skillsets:

• HR
• Legal
• Finance, accountancy, bookkeeping
• Fundraising
• Media and communications

As a Volunteer Assistant Projects Coordinator, you will support the planning and execution of events and projects for RollaDome All Skate. Working alongside the Event Projects Coordinator, you will gain valuable experience in project management, event coordination, and stakeholder engagement, assisting with both the administrative and operational aspects of project delivery. 

Key Responsibilities 

• Assist with the planning and coordination of events, projects, and community outreach initiatives. 

• Support the logistical aspects of events, including scheduling, vendor coordination, and resource management. 

• Help with the preparation of marketing materials and promotion of events through various channels. 

• Communicate with team members, volunteers, and stakeholders to ensure alignment on event objectives. 

• Provide on-the-day event support, ensuring that operations run smoothly and tasks are completed efficiently. 

• Assist with tracking event progress and managing project timelines. 

• Help with post-event evaluations, including collecting feedback and providing administrative support. 

Skills & Qualifications 

• Strong interest in event planning and project coordination. 

• Excellent organisational, communication, and time-management skills. 

• Ability to work independently and as part of a team. 

• Creative, with a strong problem-solving ability and attention to detail. 

• Previous experience in event coordination, administration, or customer service is beneficial but not required. 

• Strong computer skills and familiarity with basic office software (e.g., Microsoft Office, Google Docs). 

Commitment 

• Minimum 15 hours per week, with flexible hours. 

Benefits 

• Gain practical experience in project and event coordination. 

• Develop organisational, administrative, and team collaboration skills. 

• Opportunity to contribute to impactful community projects. 

• Supportive, dynamic environment with opportunities for personal growth. 

The Whiteley Homes Trust owns and manages Whiteley Village near Walton on Thames, where we have been supporting older people in need for over a century. Our charity offers outstanding accommodation and care to around 400 older people, most of whom are beneficiaries and unable to buy or rent their own homes on the open market. We are proud to be one of the oldest charities in Surrey, and our Patron was the former Prince of Wales.

Our Clubhouse Community Café volunteers help us to add extra value to the service we offer. This role provides opportunities to make a direct impact on reducing social isolation, promoting inclusivity, creating awareness and helping local people who may not be able to afford food. 

Main Role:

Customer Service:

• Greet customers and take their orders.
• Serve food, beverages and alcohol promptly and courteously.
• Handle customer inquiries and resolve any issues.

Food Preparation:

• Assist in the preparation of food and drinks.
• Follow recipes and presentation standards.
• Hygiene and Cleanliness:
• Maintain cleanliness of the café, including tables, counters, and kitchen areas.
• Wash dishes and utensils.
• Adhere to food safety and hygiene regulations.

Cash Handling:

• Operate the cash register and handle transactions.
• Balance the till at the end of the shift.

Stock Management:

• Monitor stock levels and replenish supplies as needed.
• Assist with inventory checks.

We are looking for people who:

• Share our passion for community service
• Are friendly, approachable and like to work with the public
• Want to learn more about our work and share their enthusiasm with others