Service volunteer volunteer roles in bethnal green, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Wandworth Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Climate and nature are urgent, motivating issues, so we attract great volunteers. We want to fulfil our potential by making sure we get the best out of our fantastic people and all the future ones we attract by keeping them happy and active. That is the role.
What will you be doing?
EcoCounts is a group of volunteers working together to embody EcoCore’s approach to the climate crisis. EcoCore covers a lot of ground because the climate and biodiversity crisis is so all-encompassing, which means we have a lot of varied and different volunteer tasks available, ranging from carbon footprint data collection, setting up sub-teams of friends or colleagues or doing social media or running workshops.
Your responsibilities would be to create volunteer tasks from our work streams, which would include things like:
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creating a role description for each volunteer task to give a good outline of everything required and expected
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keeping track of what volunteers are active on
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encouraging and inspiring volunteers to deliver on commitments
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creating an incentives or rewards framework for volunteers, potentially working with supporting businesses to agree on gift vouchers, tokens etc
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managing a small budget
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building up a social network with events, collaborations and other inputs
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using our social media accounts to advertise, to celebrate achievements etc
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help other directors, trustees & secretary keep reporting, stats, and feedback on activities up-to-date
Goals
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Our 2025 target is 100 people doing their carbon footprints
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We’re looking for 20 coordinators
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We have about a dozen volunteering roles to fill beyond the two above
What are we looking for?
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You should be a people-person with experience of managing people. You should be happy to put in the time and effort communicating with the volunteers both all-together and individually in a way that gets the best results from them.
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Personal change is only one of the five ways that we can change society - we don't focus on personal change alone, we want to change our community, our local businesses and our local government.
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You should check out our manifesto on the About page to make sure you agree with the ways we advocate for the way forward in the climate crisis – are you happy what we suggest is one of the best approaches?
What difference will you make?
Society has got itself into a dangerous situation with the climate crisis and EcoCounts aims to create a way out. We need all sorts of different people, not just climate nerds and sustainability fanatics, although of course that doesn't hurt. The person we need right now is someone who knows what people need to keep them happy and effective as a volunteer for us.
Being a volunteer-based organisation at this stage still, that might make the volunteer chief of staff the most important person we have. Of course we all consider each other equal. Being small and dynamic means EcoCounts can offer the flexibility for you to do an excellent and fulfilling job.
Rewards
Once you have found your feet, we can offer references, recommendations or certifications on any of the public platforms that we use, like Linkedin and Reach Volunteer. We are also building a social network and plans for regular events, so we hope you will also find our group socially rewarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you interested in facilitating a peer support group for people who are struggling with their mental health? We are looking for passionate volunteers to facilitate a weekly online or face-to-face group, to discuss topics relating to mental health. We are hoping to find someone who has either ‘lived experience’ of mental health issues and is now at a positive place with their own recovery or someone who has good knowledge of mental health and looking to support others.
We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.
What you will be doing
- Facilitating weekly peer support groups, covering topics related to mental health.
- Promote a safe, confidential, and non-judgmental atmosphere where all members feel valued and heard
- Encourage mutual support, active listening, and shared problem-solving within the group
- Manage group dynamics sensitively, ensuring discussions remain constructive and inclusive
- Collaborate with staff to monitor group wellbeing and escalate any concerns appropriately
- Assist in planning and preparing for each session, including topic prompts or themes if needed
- Maintain confidentiality in line with organisational policies and safeguarding standards.
The skills you need
- Lived experience of mental health challenges is highly valued and can be a strong foundation for this role
- Good communication and active listening skills
- Ability to facilitate group discussions with empathy and patience
- Understanding of boundaries and confidentiality in a mental health context.
- A non-judgmental, supportive, and encouraging attitude
- Experience in peer support or group facilitation is an advantage but not essential; training will be provided
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.
An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.
Activities
- Supporting the nutritional needs of young women with health issues on a limited budget.
- Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
- Providing wisdom and accurate nutrition education around healthy eating for the individual.
Qualifications/ Experience
- Must be a fully qualified Dietitian or Nutritional Therapist.
- As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
- Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
- This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS
Commitment
This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training
- Reasonable travel and lunch expenses will be reimbursed
- The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. As a Move on Volunteer, you will be using your own lived experience of moving on to support our clients. We are looking for short-term volunteers to help us find new ways of supporting our clients on a 1-2-1 basis and of developing their independent living skills to move on away from homelessness.
*This opportunity is only open to people who have lived experience of homelessness.
Please see all locations and the time commitments we are currently recruiting for in this role:
London-Monday-Friday, between 9am-5pm, minimum 4 hours per week.
In this role, you will be supporting with all or some of the following tasks:
• Reaching out to clients living in some of our services and supporting them develop important life skills so they can move on to an independent life away from homelessness when ready. • Working with specific clients on building their confidence, looking after their health and wellbeing, managing their budget and own accommodation (e.g. tenancy agreement obligations and rights). • Exploring local learning services and community groups, supporting these clients to get involved and creating resources to empower them to continue their involvement. • Meeting with progression coaches and project workers to record and review move on progress and actions. • Adhering to St Mungo’s Policies and Procedures at all times.
Do I need to have any specific skills?
• Lived experience of moving on from homelessness • Good literacy and numeracy skills. • Effective communication skills, both verbal and written. • Reliable IT skills and experience in online searches and completing online forms. • A friendly personality, good interpersonal skills with enthusiasm and motivation. • An understanding of the causes of homelessness and its impact. • Genuine interest in and commitment to St Mungo’s work and client group. • An understanding of and commitment to diversity & equality.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Camden Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Wandworth Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.support
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the West Hertfordshire Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced HR professional or volunteer manager passionate about building effective teams and empowering individuals? Do you believe in creating a supportive and compliant environment where people can thrive?
REMIX is a dynamic new charity on a mission to "remix young lives" from disadvantaged backgrounds across London. We aim to guide, mentor, and inspire young people through positive role modelling, comprehensive personal development, and vital employability skills. We're currently in our crucial set-up phase, building the foundational frameworks for our people and volunteer programmes.
We are seeking a dedicated Volunteer for HR & Volunteer Management to help us establish robust policies and procedures that will attract, support, and retain our incredible team of volunteers and, eventually, staff. This is a vital opportunity to apply your expertise to a meaningful social cause, ensuring REMIX is a well-managed and responsible organisation from day one.
Who We're Looking For
We need a pragmatic and people-focused individual with a strong understanding of HR best practices and volunteer engagement. You'll likely possess:
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HR Expertise: Proven experience in Human Resources, including policy development, recruitment, onboarding, and performance management.
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Volunteer Management Experience: Familiarity with best practices in attracting, vetting, training, supporting, and retaining volunteers, ideally in a charity setting.
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Safeguarding Knowledge: A clear understanding of safeguarding principles and their application in a youth-focused charity, including DBS checks and safe recruitment.
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Compliance & Policy Development: Experience in drafting clear, compliant policies and procedures (e.g., volunteer agreements, code of conduct, expenses).
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Communication & Interpersonal Skills: Excellent ability to communicate clearly and empathetically, building strong relationships.
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Attention to Detail: Meticulous in ensuring compliance and accuracy in documentation.
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Passion for Social Change: A genuine commitment to REMIX's mission and empowering young people.
Your Role as HR & Volunteer Management Specialist
In this critical set-up phase, you will be instrumental in:
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Developing HR & Volunteer Policies: Drafting essential policies, including volunteer agreements, recruitment procedures, code of conduct, and expenses policies.
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Establishing Safeguarding Protocols: Working with the Board to create robust safeguarding procedures for all volunteers and future staff, including the DBS checking process.
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Designing Recruitment Processes: Helping to create efficient and effective methods for attracting, interviewing, and onboarding our diverse range of volunteers (especially mentors).
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Training & Support Frameworks: Contributing to the development of initial induction and ongoing training programmes for volunteers, ensuring they feel equipped and supported.
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Volunteer Retention Strategies: Advising on ways to recognise, engage, and retain our valuable volunteer base.
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Job Description Development: Helping to create clear volunteer role descriptions for future recruitment drives.
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Compliance Advice: Providing guidance on relevant employment law and charity sector best practices.
What We Offer
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The incredible opportunity to build the "people infrastructure" of a brand-new charity, directly impacting its success.
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A chance to apply your HR and volunteer management expertise to a profound social cause.
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Collaboration with a passionate and strategic Board of Trustees.
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The satisfaction of knowing you are helping to create a supportive and effective environment for those working to "remix young lives."
This is a voluntary role, requiring an estimated commitment of approximately, 4-7 hours per week for a period of estimated duration, 6-9 months to help us establish these vital foundations. We are flexible and can work around your availability.
Ready to Build Our REMIX Team?
If you are an experienced HR or volunteer management professional eager to make a lasting difference by ensuring our people operations are robust and nurturing, we'd love to hear from you.
Help us build the strong, supportive team that will "remix young lives" across London!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be a star baker, master chef or perhaps you simply enjoy baking or cooking! We are recruiting for a volunteer to join our team supporting individuals to learn new recipes together as a group.
Baking and cooking helps to relax, get creative and indulge in our senses. Often, it can spark nostalgia and helps us to recreate positive experiences or memories. Inspire and motivate people in our services to do something that brings joy, an opportunity to learn new skills whilst connecting with others over sharing baked goods and delicious meals.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Event Volunteer - Cancer Research UK
Shine Night Walk London - 20th September 2025
You can make a big difference in just a few hours.
We’re looking for enthusiastic volunteers to support our next Cancer Research UK Shine Night Walk event in London, on the 20th September 2025. Be a beacon in the dark for our participants and help them take on this challenge. From guiding our supporters around the cities to helping set up the course, there are many opportunities for you to get involved.
Whether you’re coming solo, bringing a friend or part of a larger group, your support means our event can run smoothly and raise money to fund lifesaving research.
We’re looking for people who are:
Engaging, friendly and keen to make sure everyone has a brilliant day.
Willing to get stuck in and help.
Good communicators.
Flexible and can use their own initiative.
Team players – you’ll be joining a lovely bunch of other volunteers!
At Cancer Research UK we're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We have a variety of roles available and will happily consider making any reasonable adjustments to support volunteer applications from people with a disability or health condition. Please detail a time commitment that’s most appropriate for yourself.
What it's like to volunteer at Shine Night Walk
"I enjoyed every moment of volunteering at Shine Night Walk because it was a fun evening giving my time to a great cause. The other volunteers were great fun to be around as well as being on hand to help walkers in need, congratulate them on their achievements and spur them on in those last few minutes. Such an amazing atmosphere all night."
Whether you’re a first-time volunteer or a seasoned veteran, we’d love for you to join us!
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Whether you have a few hours or days to spare, volunteering can be extremely rewarding. From learning new skills to meeting new people we are looking for people who have are fun motivated to learn some new skills.
We are looking for people to cover all areas of our shops including:
- Working on the till
- Sorting and steaming donations
- Styling and merchandising the shop floor
- Listing items on eBay, Vinted and other digital platforms
Our shops are a large source of income for The Fertility Foundation and the heart of our shops is the volunteers that give up their time to help run the shops. The Fertility Foundation uses the income to provide grants for couples and individuals in the UK to help them start a family.
We are looking for volunteers for our Waltham Cross shop.
TASKS
To welcome, assist and serve our customers in a warm and friendly way providing a good standard of customer service. To ensure Gift Aid is explained clearly and promoted to all our donors and thanking them for their valuable contribution. To promote public understanding of our work and the importance of raising funds, promoting our charity events and activities to the public. Help sort, steam, hang and display our donated stock and rotate the stock following the manager’s guidelines. Dealing with customer purchases, confidently process the cash handling and accurate operation of the till.
SKILLS & QUALITIES
Be a Honest, trustworthy and respectful with an enthusiastic positive attitude. Have good communication and numeracy skills. to be a reliable, commited, dependable and flexible. Able to work as part of a team as well as under your own initiative.
ABOUT THE FERTILITY FOUNDATION
The Fertility Foundation aims to continue being the leading patient charity across the UK in the provision of IVF funding and support network for those facing fertility challenges at all stages of their journey, providing authoritative information as well as practical and emotional support.
Around 1 in 7 couples today have trouble conceiving, which equates to 3.5 million people in the UK. The prospect of facing any kind of fertility problem is very distressing to live with and many people believe that no one else really understands. For many struggling to conceive being denied access to NHS funding means their hopes of starting a family can seem impossible. We aim to help them navigate this journey through introductions to our support network, assistance with dealing the CCG’s, working on their behalf with clinics and ultimately providing funding.
We understand the assistance needed on an individual’s journey is as unique as they are. We setup The Fertility Foundation based on our overwhelming desire to help as many people as we can to either start or extend their family.
TO APPLY
Please use the link below to complete your application. We would recommend that you read the job description and personal specification below before applying.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you creative? Would you like to support others to express their emotions through arts and crafting?
Art plays a valuable role in mental wellbeing with research showing that crafting, regardless of the medium you use can boost your mood, self-confidence and reduce stress overall. Taking part in art-based activities increases our resilience and engages us in the here and now. You will be supporting people to express their emotions, provide a time for people to relax and feel proud of their final art products!
We are recruiting for a volunteer to support and facilitate an art and craft group.
We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.
In the last year, 9,499 adults accessed Hestia’s mental health support.
We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.
What you will be doing
- To prepare arts and craft sessions, involving individuals in the planning process where possible
- Inspire and motivate individuals to develop their arts and craft skills, assisting them in the creation of their projects and supporting them to brainstorm and use their own initiative
- Encourage individuals to continue independent activities
The skills you need
- Experience of arts and/or crafts either in a professional, educational, or personal level
- Able to collaborate with individuals to plan an art group session and facilitate confidently
- A calm and patient manner
- Ability to provide a trusting, open, kind-hearted atmosphere that encourages learning and participation
- An effective communicator with a patient and sympathetic nature
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Offer your time. Share a pot of tea/coffee. Be there when it matters most.
Marie Curie is looking for compassionate, everyday people to join our Companion Team within the surrounding areas of: East Surrey - Reigate, Caterham, Tandridge, Merstham
What will you actually do?
- Visit and connect with someone through shared stories, hobbies, or simple conversation.
- Offer emotional support to patients, families, and carers.
- Help signpost helpful local services and resources.
You’d be a great fit if you:
- Are patient, friendly, and non-judgmental.
- Can commit to 3 hours per week.
- Are comfortable using email and completing short reports.
What You’ll Gain:
- A real sense of purpose and connection.
- Full training, support, and a welcoming volunteer community.
- Recognition for your time and reimbursement of expenses.
Whether you’re looking to give back, build experience, or just connect with others in a more meaningful way - this is an opportunity to do something truly rewarding.
Ready to Find Out More?
Fill out our application form and we'll guide you through the next steps
The client requests no contact from agencies or media sales.