Service volunteer volunteer roles in jersey, trinity
We are looking for a Campaigns Volunteer to raise awareness and campaign so that decision-makers know about and can address the needs of everyone affected by MND.
“I love being a campaigns volunteer for the MND Association, it means I can give something back to the MND Community, who along with the Association provide a lot of support for people like me” - Ian Lev
What is campaigning?
These are some of the things you could do as a Campaigns Volunteer! Our team will be here to support you in whatever you’re doing.
- Sharing the MND Association’s campaigns on social media.
- Contacting local councillors to improve services for people living with and affected by MND in your area.
- Talking to MPs and other decision-makers about what MND is and why it’s important that people have access to high quality health and care services.
- Working with MND Association staff to identify issues and gather evidence for campaigns.
- Help to change laws to improve the lives of people living with and affected by MND.
This role will suit you if:
- You want to make a positive difference for people living with and affected by MND.
- You’re interested in learning and improving your campaigning skills.
- You’re a good communicator. No matter where your interest lies, be it writing e-mails or talking to people, sharing stories or providing us with feedback, you have so much to offer!
- You are computer literate and have access to email and the internet, or someone who can help you with this.
- Willing to work autonomously but also link up with others when needed.
‘Campaigning really works! It’s not as hard as it may sound – just be yourself and you’ll be making a positive difference for people living with and affected by MND.’ - Judith Rice
What’s in it for you?
- A chance to make a difference to the lives of those living with and affected by MND.
- Get access to a range of training events where you can develop campaigning skills and network with other Campaigns Volunteers.
- Join a friendly and dedicated team.
- Exclusive early access to our campaign plans and developments in our campaigning.
- Opportunity to connect with, learn and share with other Campaign Volunteers in our Facebook group!
How flexible is the role?
The time required is flexible, but we would hope Campaigns Volunteers would commit to a minimum of 1-2 hours per week.
We do understand that this role may need to fit around your family, studies, caring or other commitments.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently recruiting for a Fundraisers for our newly formed not for profit which provides fully qualified mental assistance dogs for those in need across Northamptonshire.
Ideally this would be a great role for someone who looking to gain some experience having been out of the business for a while and looking for someone to grow with us or someone is newly qualified in this area
You will have the platform to take control and create your own success story.
Essential to the role
ü Enhanced Disclosure and Barring Service (DBS) check
ü Satisfactory references
ü Has working knowledge of word, Outlook
Desirable
ü Educated to GCSE level with English and Maths
Role and Responsibilities
· Have experience of fundraising would be ideal.
· Must have strong verbal and written communications skills.
· You will be measured against agreed key performance indicators.
· You should be able to work with all other areas of the organisation from volunteers fundraising, to corporate functions.
· Strong time management skills and manage own administration with a keen eye for attention to detail.
· Be honest, reliable and knowledgeable about our services and how we support the local community.
The vision of harnessing the remarkable bond between humans and dogs to alleviate the challenges of mental health.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the North Devon Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the West Hertfordshire Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Huntingdon and District Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Canine Partners are looking for a volunteer videographer for the opportunity to film newborn litters, dogs in training and partnerships as well as advertisements to promote the charity’s work and need for volunteers
What is involved
- Adhoc video sessions which will primarily be based at our National Training Centre but may also be on location, so please apply from any area of the UK as we may have an opportunity in your area
- Opportunity to film newborn litters, dogs in training and partnerships as well as advertisements to promote the charity’s work and need for volunteers
- Editing video for use within promotional materials and on digital channels
- Videos taken and final edited films will be licenced for use and owned by Canine Partners.
By volunteering you will:
- Have the opportunity to work with dogs
- Be able to meet like-minded people
- Gain practical experience in videography, including case studies and advertisements
- Build your own portfolio
‘With out the continued hard work and support from our volunteers, we would not be able to provide our clients with our life changing dogs’
What we require from you
- To be a professional videographer or be able to show us a portfolio of experience in one or more of the following areas:
- Documentary and case studies
- Brand/corporate
- Access to own digital videography and editing equipment, but we can give access to our studio and video equipment if required
- To be proficient in editing videos.
- Understand that it will involve adhoc videography jobs, dependent on needs of the charity
- Ideally be local to or able to travel to the National Training Centre but this is not essential as we have partnerships and volunteers across the UK
- Comfortable with indoor and outdoor videography
- Have knowledge of GDPR and consents/permissions
- Be comfortable with us completing a DBS
Support and Training
- Reimbursement of pre-approved expenses if requested
- Invitation to join our Official Canine Partners Community Facebook Group
- A point of contact who will support you in your role
- Volunteer clothing and ID badge
Location
To be based near or willing to travel to Canine Partners National Training Centre, Ashby Road, Loughborough, LE12 9SR.
On shoot locations possible to be agreed upon.
Other locations across the UK will also be considered but please note, these will be on an adhoc basis dependent on need of videography in that area so opportunities may be fewer.
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently recruiting for a Fundraisers for our newly formed not for profit which provides fully qualified mental assistance dogs for those in need across Northamptonshire.
Ideally this would be a great role for someone who looking to gain some experience having been out of the business for a while and looking for someone to grow with us or someone is newly qualified in this area
You will have the platform to take control and create your own success story.
Essential to the role
üEnhanced Disclosure and Barring Service (DBS) check
üSatisfactory references
üHas working knowledge of word, Outlook
Desirable
üEducated to GCSE level with English and Maths
Role and Responsibilities
·Have experience of fundraising would be ideal.
·Working with the Business Development Officer/Manager
·Must have strong verbal and written communications skills.
·You should be able to work with all other areas of the organisation from volunteers fundraising, to corporate functions.
·Strong time management skills and manage own administration with a keen eye for attention to detail.
·Be honest, reliable and knowledgeable about our services and how we support the local community.
The vision of harnessing the remarkable bond between humans and dogs to alleviate the challenges of mental health.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
-
Gain retail experience
-
Develop new skills and boost your CV
-
Meet new people
-
Support your local community
-
Donate your current skills and knowledge
-
Have fun
-
Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Role
Till Volunteer
Volunteer Manager
Shop Manager
Where you will be based
Shop: Oxfam Shop Ripon
Why we want you.
We’re seeking friendly, reliable individuals aged 18 or over who want to make a
difference in their community. No prior experience is needed, as we provide full.
training. If you’re open to learning, enjoy working with others, and have a
passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be.
looking for work experience, the opportunity to meet new people, or keep.
active.
By volunteering with us in one of our amazing retail spaces
you will be raising essential funds for Oxfam – all whilst.
learning new skills and meeting some incredible people.
What you will be doing
Undertaking shop related tasks agreed with the Manager, for example:
Chatting to customers, giving great service on the till.
Selecting, sorting, and pricing donated stock.
Visual merchandising: creating eye-catching window and in-store displays.
Accepting donations from members of the public, speaking to the donors
and asking them a few questions.
Following clear instructions to label donations in order to maximise
income.
This role may include occasionally lifting boxes. We prioritise a safe
working environment and provide comprehensive health and safety.
training to all volunteers.
The skills you need.
We ask that you are reliable and on time for your volunteering.
Full training and support are given for this role - no prior experience is
Required.
Happy to be part of a team and collaborate effectively with others.
Happy to speak with other people, and follow instructions to complete a
task.
What's in it for you.
Some lunch and travel costs paid (speak to the Manager first to
understand what is covered)
Access to training and development
Grow your confidence and meet new people.
Flexible volunteering schedules that fit your lifestyle
Free confidential support by the Retail Trust
Possible references for future employers
Disclaimer
Additional information:
We warmly welcome everyone to apply and are dedicated to creating an
inclusive and diverse environment. If you have any particular needs,
please talk to the Manager, and we can consider possible adjustments.
We conduct ID checks for all volunteers and require one reference upon
application. If you have any difficulties providing a reference, please.
speak to a manager for assistance.
We are Oxfam Together we can create a more equal future, free from poverty.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main purpose of job: To host our Parent/Carer online community support group as part of Mast Cell Actions community support services.
Key tasks include:
· Host support sessions with professionalism and enthusiasm.
· Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.
· Manage technical aspects of virtual events, to ensure smooth execution.
· Take the register and send post event emails using our bespoke event platform
· Raise safeguarding concerns using internal processes and procedures. Training will be provided
· Maintain confidentiality and follow charity policies and procedures
· Undertake relevant training
Key Objectives Include:
· The main purpose of this role is to facilitate and host our Parent/Carer Support Sessions alongside another volunteer
· Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.
· Reassure and validate participants' experiences whilst encouraging story-sharing.
· Manage the technical aspects of virtual events proficiently.
· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.
Experience/skills required:
· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.
· Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role provides a telephone listening and support service to bereaved carers’ and family members whose relatives died under the care of The Hospice of St Francis. Last year our Bereavement Support Line volunteers made over 1,000 calls.
We are looking for additional volunteers to support this service. Do you have strong listening skills? Are you reflective, self-aware, adaptive with basic IT skills? We'd love to hear from you.
The role will be ome based and you will receive full training and ongoing support.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Volunteer Assistant Coordinator
REPORTS TO: Volunteer’s Coordinator or Program Manager
ABOUT SOLACE INTERNATIONAL
At Solace International, we are dedicated to empowering communities and driving meaningful change through impactful programs and initiatives. Our charity workers are the foundation of our mission, and the Assistant Coordinator plays a crucial role in supporting a committed team of volunteers who contribute to the success of our organization.
We are seeking a passionate, organized, and dynamic individual volunteer to assist with all aspects of volunteer management, including recruitment, training, scheduling, and ongoing support. This role ensures a positive and enriching volunteer experience while aligning with the organization’s mission and objectives.
JOB SUMMARY
The Volunteer Assistant Coordinator will support the Volunteer Coordinator in the recruitment, onboarding, management, and engagement of volunteers. This role involves building strong relationships with volunteers, coordinating their activities to support programs and events, and maintaining efficient administrative systems to enhance volunteer operations.
KEY RESPONSIBILITIES
- Assist in recruiting, onboarding, and training volunteers.
- Maintain volunteer schedules and ensure adequate coverage for programs and events.
- Act as a liaison between volunteers and staff, ensuring alignment with organizational goals.
- Support and oversee volunteer activities during programs and events.
- Maintain accurate volunteer records and assist in reporting on program impact.
- Help implement volunteer recognition programs and improve engagement.
WHAT WE’RE LOOKING FOR
Skills and Competencies:
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Strong proficiency in spoken and written English.
Personal Attributes:
- Passion for volunteerism and community service.
- Friendly, approachable demeanor with a commitment to creating a positive volunteer experience.
- Flexibility to work evenings and weekends as needed.
- Previous experience in volunteer management, customer service, or administrative roles is a plus.
WORK ENVIRONMENT
- Primarily office-based, with on-site coordination during events and programs.
- Light physical activity may be required, such as setting up event spaces or carrying supplies.
LANGUAGE PROFICIENCY
- Fluency in English (spoken and written) is essential.
HOW TO APPLY
Interested candidates should submit:
- A letter of application explaining their interest in the role.
- A current resume.
- Contact details for at least two references.
Application Process:
- Applications will be reviewed, and shortlisted candidates will be invited for an initial online interview.
- Successful candidates will proceed to a face-to-face interview (or an alternative arrangement for overseas applicants).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Welcome volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the hub team with duties, and supporting the operation of the Shelter office in their day-to-day business
You’ll act as the first point of contact for our clients, helping to understand their needs and help them access necessary advice and assistance through the duty or appointment services. Being a positive presence in the hub to ensure visitors feel comfortable and welcomed.
This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people with a range of housing issues as well as providing practical guidance and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments)
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA
Supervised by: Volunteer Coordinator
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.
As a Welcome Volunteer, you’ll be supporting the day-to-day work of Shelter’s Advice Team as they provide advice and guidance to the people visiting the Birmingham hub.
Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Main Tasks include:
-
Greeting people who come to the office and aiding in Reception
-
Communicating with clients via phone and email to share updates on their case and to gather information.
-
To obtain feedback and service user consents
-
Signposting clients to relevant services and providing useful information.
-
General tasks (e.g. photocopying, scanning, and filing).
Skills and experience required:
-
Good communication skills and the ability to understand the needs of our clients.
-
The ability to speak Somalian or Arabic would be helpful, but certainly not essential
-
Interest in housing issues; welfare benefits; debt; community care
-
The ability to work as part of a team and value and communicate effectively with others
-
Confident using Microsoft Office, including Outlook, Excel, Teams and PDF documents to a good standard
-
Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection
To enable you take part in this opportunity Shelter will:
-
Provide a volunteer pack including a Handbook and all Policies and Procedures.
-
Provide an induction into your role
-
Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training.
-
Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.
Benefits of Volunteering with Shelter
-
Supporting Shelter in our fight against bad housing and homelessness.
-
Gain valuable work experience and enhance your CV.
-
Meet new people and be part of a great team.
-
Build your confidence and develop transferable skills.
The client requests no contact from agencies or media sales.