Shop assistant volunteer volunteer roles

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteer Role: Charity Shop & Arts Space Assistant
Location: NICOLA Arts, Wandsworth Rd, Lambeth, London
Organisation: NICOLA Arts

About Us:

NICOLA Arts is an artist-led charity shop in the heart of Lambeth. We’re more than just a shop — we’re a creative hub where local artists can display, sell, and create their work. Through our in-store exhibitions and collaborative projects, we aim to build a supportive, accessible space for creatives and the wider community.

Role Overview:
We are looking for enthusiastic and reliable volunteers to help support the day-to-day running of our charity shop and creative space. This is a varied role that combines retail tasks with hands-on support for artists and exhibitions. It's a fantastic opportunity for anyone interested in the arts, community work, or gaining experience in a creative environment.

Key Responsibilities:

• Sort, price, and label donated clothes and items
• Assist customers with queries and purchases
• Operate the till and handle payments (training provided)
• Keep the shop tidy, welcoming, and well-organised
• Support artists working in the on-site studio
• Assist with setting up and manage in-store art exhibitions and events
• Post flyers locally for promoting our new shop

What We’re Looking For:

• Friendly, reliable, and proactive individuals
• An interest in the arts, creativity, or community engagement
• Good communication and customer service skills
• Willingness to learn and get stuck in
• Previous retail or creative experience is a bonus, but not required

What You’ll Gain:

• Experience working in a unique arts and retail environment
• Opportunities to connect with local artists and creative projects
• Training in retail and event support
• A chance to make a real difference in the Lambeth community
• References for future roles or education

Time Commitment:
Flexible shifts available – we’re happy to work around your schedule. Whether you can offer a few hours a week or more, your time and support will make a big difference.

How to Apply:
To express your interest, pop into the shop or apply online

Yorkshire Cat Rescue - Charity Shop Volunteer

Why Join? Combine cat rescue support with community interaction in our vibrant charity shops!

Aims & Expectations:

Raise funds through retail, create friendly shopper experiences.

Tasks & Responsibilities:

Sorting donations, pricing, serving customers, housekeeping, restocking.

Role Boundaries:

No pricing beyond guidelines; no handling cash totals alone. No pressure to carry out all aspects of shop keeping - you choose what tasks you are happy and comfortable doing (i.e. manning the till, sorting and preparing donations for the shop floor, replenishing stock on the shop floor, helping design the window displays to enhance our customers’ experience).

Key Policies: Retail health & safety, cash handling, customer service principles.

Role Support: Report to the Shop Manager, induction and training provided.

There are always friendly and approachable staff members on site that will assist volunteers in everything they do.

Expenses: Pre-approved travel reimbursed with receipts.

Success Measures:

Neat store, sales targets met, smiley customers.

Location & Hours:

We have shops in Skipton, Brighouse, and Halifax.

Flexible shifts to suit individuals.

Behaviour & Adherence to code of conduct. Smart casual clothes, volunteer badge

Dress: comfortable shoes.

Skills & Specs: Essential - friendly, reliable, willingness to follow instructions.

Desirable - retail experience.

Mission Fit: The Yorkshire Cat Rescue shops exist to support the charity, with all profits going directly to cat care and welfare. By helping in one of our shops, you are helping cats in need.

We’re committed to giving you:

● Inclusivity – All welcome, regardless of background.

● Flexibility – Fitting volunteering around your life.

● Impact – Seeing cats thrive.

● Connection – With cats, staff, and other volunteers.

● Balance – No overcommitment - just what suits you.

● Fun – Builds positive memories and relationships.

● Voluntary Choice – You choose your level of involvement.

● Meaning – Aligned with your values and passions.

Other Opportunities

In addition to the role above, Yorkshire Cat Rescue has a range of volunteer opportunities available. It’s also possible to combine some volunteer roles. Ask a member of staff for further information about other areas of the charity you can get involved in.

Ready to Join Us?

If you are wanting to volunteer in a specific shop, please feel free to pop in for a chat.o

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer servise 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

RSPCA North West London and South Hertfordshire Branch

Our RSPCA charity shop in Pinner is looking for friendly volunteers to join the team.

About Our Shop

RSPCA, 13 Love Lane, Pinner HA5 3EE

The shop is part of the RSPCA North West London & South Hertfordshire Branch. It plays an essential role in raising the profile of the RSPCA in our local community, as well as raising much needed funds for our branch so that we can continue our vital animal welfare work.

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It’s always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About the Role As a volunteer Charity Shop Assistant, you would join a small team of other volunteers helping to make the shop a success and raise vital funds for animal welfare.

Our volunteers assist us in many ways, such as accepting and sorting items donated by the public, preparing items ready for sale, processing sales through the till, assisting customers with queries, and helping to merchandise the shop floor.

Who are we looking for?

We’re currently looking for people aged 18 or over who are friendly, team players, are comfortable communicating with colleagues, customers and donors, and who can make a regular commitment of at least one 3-hour per shift per week for a minimum of six months. Retail experience is not essential.

In return, we can offer the chance to develop or learn new skills, a way to meet new people in your local area, and the satisfaction of making a huge difference to the lives of animals in your local community!

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the RSPCA North West London and South Hertfordshire Branch.

Join us in making a real difference to the lives of animals in need

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Calling All Book Lovers! Volunteer at Our New Acorns Book Shop in Pershore

Love books? Want to make a difference in your community? Acorns Children’s Hospice is thrilled to announce the addition of a book shop within our superstore and we need you!

As part of our network of shops across the Midlands, the Pershore Superstore helps us generate vital funds to support children and their families. By volunteering in our new store, you’ll play a key role in this mission while sharing your passion for books.

Step into a dynamic and exciting environment where no two days are the same!

As a shop volunteer you will.

• Organise and Catalogue books, journals, and other materials to keep our collection well-ordered and accessible.
• Assist Visitors in finding the right books and resources, ensuring they have a great experience.
• Engage with Customers by offering friendly service, answering queries, and creating a welcoming atmosphere.
• Curate and Sort Donations by arranging shelves, selecting featured titles, and helping process new book donations.

Why Volunteer at Acorns?

• Achieve a sense of wellbeing that you are helping your local community
• To connect with like-minded people and make new friends
• To enhance your CV by learning new skills and gain valuable experience
• We’ll give you a reference for future work or volunteering
• You’ll get Invites to social events and participation in our volunteer recognition schemes and awards
• You’ll receive free mandatory and role specific training

How Much Time Will It Take?

Our shop is open Monday to Saturday, 9am–6pm, and Sundays, 10am–4pm. You can choose the hours that suit you, but we’d love for you to volunteer at least 3 hours a week.

Full Training Provided
No prior experience is required—just enthusiasm and a love for books! While previous experience is a plus, it's not essential. We’ll provide all the training and support you need to succeed

Join Us Today!
Help us make the new book shop a success and continue to provide vital care for children and their families.

Interested? Pop into our Pershore Superstore or contact us to find out more. We can’t wait to welcome you to the team!

RSPCA North West London and South Hertfordshire Branch

Our RSPCA charity shop in Kenton is looking for friendly volunteers to join the team.

About Our Shop

RSPCA, 225 Kenton Road, Kenton, HA3 OHD

The shop is part of the RSPCA North West London & South Hertfordshire Branch. It plays an essential role in raising the profile of the RSPCA in our local community, as well as raising much needed funds for our branch so that we can continue our vital animal welfare work.

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It’s always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About the Role As a volunteer Charity Shop Assistant, you would join a small team of other volunteers helping to make the shop a success and raise vital funds for animal welfare.

Our volunteers assist us in many ways, such as accepting and sorting items donated by the public, preparing items ready for sale, processing sales through the till, assisting customers with queries, and helping to merchandise the shop floor.

Who are we looking for?

We’re currently looking for people aged 18 or over who are friendly, team players, are comfortable communicating with colleagues, customers and donors, and who can make a regular commitment of at least one 3-hour per shift per week for a minimum of six months. Retail experience is not essential.

In return, we can offer the chance to develop or learn new skills, a way to meet new people in your local area, and the satisfaction of making a huge difference to the lives of animals in your local community!

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the RSPCA North West London and South Hertfordshire Branch.

Join us in making a real difference to the lives of animals in need

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us

RSPCA North West London and South Hertfordshire Branch

Our RSPCA charity shop in Ruislip Manor is looking for friendly volunteers to join the team.

About Our Shop

RSPCA, 64 Victoria Road, Ruislip Manor, HA4 0AH

The shop is part of the RSPCA North West London & South Hertfordshire Branch. It plays an essential role in raising the profile of the RSPCA in our local community, as well as raising much needed funds for our branch so that we can continue our vital animal welfare work.

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It’s always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About the Role

As a volunteer Charity Shop Assistant, you would join a small team of other volunteers helping to make the shop a success and raise vital funds for animal welfare.

Our volunteers assist us in many ways, such as accepting and sorting items donated by the public, preparing items ready for sale, processing sales through the till, assisting customers with queries, and helping to merchandise the shop floor.

Who are we looking for?

We’re currently looking for people aged 18 or over who are friendly, team players, are comfortable communicating with colleagues, customers and donors, and who can make a regular commitment of at least one 3-hour per shift per week for a minimum of six months. Retail experience is not essential.

In return, we can offer the chance to develop or learn new skills, a way to meet new people in your local area, and the satisfaction of making a huge difference to the lives of animals in your local community!

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the RSPCA North West London and South Hertfordshire Branch.

Join us in making a real difference to the lives of animals in need

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Oxfam Volunteers – Ulverston Books & Music Shop

Oxfam GB

Job details

Job type

• Volunteer

Shift and schedule

• 4 - 8-hour shift – we are very flexible
• Location: 1 King Street, Corner House, Ulverston LA12 7DY

Full job description

Oxfam's Ulverston Shop is looking for Shop Volunteers to help Oxfam’s fight to support the world’s most vulnerable communities.

We’re looking for volunteers who can give 4-8 hours (or more!) of their time in the shop each week, and we’re excited to welcome brand new volunteers to our stores!

Right now, we're looking for people to help in the shop in our stock room and with our ecommerce/online department!

Location: 1 King Street, Corner House, Ulverston LA12 7DY

Become a volunteer!

We like to give volunteers an opportunity to try a range of areas before they find something that suits them. You might become a Retail Volunteer Books or Music, Till Volunteer, Stock Volunteer. Or you might find yourself in a more specialist role such as an Ecommerce Volunteer, a Shift Lead Volunteer, or even a Stock Specialist Volunteer.

Whatever your skills or interests, there’s something for everyone…

Why be a volunteer?

Your time will make a huge difference. We estimate one four-hour shift will, on average, provide enough income to enable Oxfam to provide life-saving handwashing facilities for 81 people.

Volunteering also has a positive impact on wellbeing, with an incredible 7 in 10 volunteers saying that their charitable actions were beneficial for their mental health.

Benefits of becoming a Volunteer:

· Gain genuine experience working in a retail environment.

· Volunteering can help you learn new skills, gain experience, and develop your CV.

· Great way to meet new people & be part of a community. Volunteering can help you feel part of something outside your friends and family.

· Be part of a fantastic team and make a positive change to the world.

· Opportunity to utilise and develop your transferable skills.

Volunteering with Oxfam will give you the skills, confidence and experience you need to build your CV and boost your employability. Problem solving, communication, working with others and familiarity with the workplace are universally valued by employers.

No experience is necessary as full training, and an induction will be given. You don't need to be computer literate to join our team; there are volunteer opportunities for all. All we ask is that you’re happy to work as part of a diverse and inclusive team.

We can be flexible around parenting, caring, health, employment, education, and any other commitments you have.

Tempted? Apply now!

Oxfam covers expenses incurred in line with Oxfam’s Volunteer Expenses Policy, including local, reasonable travel expenses and lunch (for volunteering 5 hours +).’

· We take the welfare of volunteers and everyone we work with very seriously. We do not tolerate discrimination, bullying, abuse of power, or any sexual misconduct within the workplace.

· Oxfam do not accept applications from anyone on the Sex Offenders list. We may inquire about unspent convictions relevant to the role and you may be required to submit to PVG/DBS check (at no expense to you).

· *NB: due to the current capacity of some shops, it may be that you will be placed on a waiting list and/or, if you are under 18, until a shop has enough staff and/or volunteers DBS cleared. The Shop Manager will discuss this with you.

Job Type: Volunteer

Work Location: In person

Filling Good is a community-led sustainable retail community benefit society on a mission to reduce waste, promote ethical consumption, and support local, eco-conscious producers. Based in Maidenhead, we are passionate about empowering our members and customers to live more sustainably. As a co-operative, we are owned and governed by our members and guided by values of fairness, transparency, and social impact.

We are looking for volunteer retail assistants to help run the shop. The shifts are from 9.45 am until 1.45 pm or 1.30 pm to 5.30 pm and we are open Tuesday to Saturday 10 - 5 (and on Sundays but shorter hours).  You will be serving customers, refilling food dispensers, receiving and processing deliveries, liaising with other volunteers and helping make Maidenhead residents follow a more sustainable lifestyle.

Volunteering in the shop will entitle you to a discount on your shopping and you will meet lots of other environmentally friendly, lovely people.

Feel free to pop in for an informal chat or if you have any other questions

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.