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Join us as Service Delivery Administrator!
We’re expanding our training offer across AUK and we’re looking for an organised, people-focused Administrator to keep everything running smoothly.If you love making complex logistics feel effortless, this is your role.
We’re looking for someone who can quickly and confidently get to grips with new tools and software—whether that’s Eventbrite, Canva or any other platform that supports our work.
What you’ll bring
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Strong administration skills with excellent attention to detail and follow-through.
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Confidence using systems and Microsoft 365 (Outlook, Teams, Excel); comfortable learning new systems quickly.
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Great communication skills—clear, friendly and professional in writing and conversation.
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Ability to juggle multiple priorities and deadlines in a fast-paced environment.
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A service mindset: proactive, solutions-focused and calm under pressure.
As all our roles are online and homebased, we’re looking for someone who is confident working virtually, highly organised, digitally fluent and experienced in managing communication, collaboration and workload effectively in a remote environment.
ROLE PROFILE
JOB TITLE:
Service Delivery Administrator
RESPONSIBLE TO:
Service Delivery Manager
HOURS OF WORK:
28 hours per week
LOCATION:
Home based
DURATION:
GRADE/SALARY:
Permanent
Grade 3.1 £24.479
KEY WORKING RELATIONSHIPS
•Service Delivery Manager
•Impact and Data Officer
•Clinical Director
•Path Team
•AUK staff
•Commissioning agencies
•Accounts / Finance team
PURPOSE OF THE ROLE
To assist with the smooth running of the training and therapeutic services delivered by the PATH and wider AUK teams.Supporting the Service Delivery Manager with administration associated with AUK training programme.
MAIN DUTIES AND RESPONSIBILITIES
•Manage inboxes to ensure emails are responded to promptly including forwarded to the relevant persons, filed and tracked where relevant.
•Track training and service delivery contracts.
•Liaise with trainers (external and internal) as to availability, cancellations, invoices etc
•Record attendance and activities on CRM system
•Set-up training on Event-Brite and track, monitor and report activity
•Support the Service Delivery Manager to produce costs and proposals for individually commissioned contracts
•Produce leaflets / promotional materials as required for Path services
•To support the Service Delivery Manager with quality assurance procedures
•Update relevant sections of the website re content / services using website development tools
•To provide admin support at relevant meetings
•Provide general administrative services to the Team as required.
•Provide cover and assistance for training functions as required.
•Work as part of the wider Path Team in continuous improvement initiatives.
•Working as part of the Path Team to ensure GDPR compliance across team processes
•To work to KPI targets as agreed
CRITERIA
Knowledge and Experience
•Experience of working in an administrative role with a track record of delivering an accurate and timely admin service.
•Good working knowledge of Microsoft Office including Excel, Teams, Outlook, Word is essential
•Experience of using Canva and excel spreadsheet proficiency would be highly desirable
•Experience of updating website and booking systems i.e. EventBrite highly desirable
•Excellent interpersonal skills with a focus on service user satisfaction
•Ability to work flexibly, prioritise and manage workload efficiently
Qualifications and Education
•Educated to GSCE level (or equivalent), English and Maths. Essential.
•Qualification in Business Administration or similar. Desirable.
Skills and Abilities
•Can work and act on own initiative
•Able to work flexibly and efficiently from home.
•Excellent verbal and written communication skills.
•Excellent IT skills
•Adherence to our confidentiality policies.
•Adherence to our GDPR policies.
•Ensure that internal policies and procedures are complied with
Accountability
•Accountable for own work in terms of deadlines and accuracy.
•Able to engage professionally with internal and external stakeholders, including referring agencies, families and AUK staff, acting as an ambassador for Path and AUK.
Behaviours
•Demonstrates commitment to equality, diversity at all times.
•Contributes to an open and honest culture.
•Supports, encourages, and motivates colleagues.
•Encourages challenge, creativity and innovation.
•Values transparency and consistency.
•Understands the role of individual and collective accountability.
•Actively contributes to Adoption UK’s mission.
•Has a clear understanding of other colleagues’ roles and responsibilities
•Shares skills and knowledge.
•Promotes Cross Functional team working.
•Offers outstanding service to members.
•Takes pride in Adoption UK and promotes its values in all interactions.
•Identifies and uses the most appropriate form of communication.
•Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
•Treats colleagues and other stakeholders with respect, honesty, fairness and courtesy
•Is responsive to colleagues, third party professionals and service users.
•Takes pride in own development.
•Enthusiastic and committed to achieving high standards and meeting agreed objectives.
•Takes an active interest in recognising professional and personal development needs and priorities within Adoption UK.
This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation. Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Join our Psychology and Therapy Hub (PATH) and make a meaningful difference in everyday life for adoptive, kinship and care-experienced families. We’re recruiting an Occupational Therapist with specialist expertise in sensory processing/sensory integration and attachment-informed practice to deliver practical, trauma-informed assessment and intervention that strengthens regulation, participation and connection.
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Make a difference that families feel every day: co-produce practical strategies that support calmer routines, better sleep, smoother transitions and greater participation at home, school and in the community.
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Bring specialist sensory expertise: assess sensory processing and regulation needs and translate findings into clear, realistic plans for parents/carers and partner professionals.
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Work at the sensory–attachment interface: use a trauma- and attachment-informed lens to understand behaviour and build felt safety and co-regulation alongside sensory strategies.
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Thrive in an MDT: contribute an OT perspective to formulation-led work within PATH, collaborating with psychology and therapy colleagues to create joined-up support.
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Flexible, UK-wide reach: deliver support primarily online with occasional travel for team days, training or commissioned work (as required and agreed).
You’ll need:
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HCPC registration as an Occupational Therapist.
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Strong experience supporting children/young people and their parents/carers (including complex presentations).
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Proven skills in sensory processing assessment and intervention, including regulation strategies, activity adaptation and environmental modification.
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Confidence working in an attachment- and trauma-informed way with adoptive/kinship/care-experienced families (or closely related work).
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Excellent communication and report-writing skills, able to translate specialist thinking into practical, non-judgemental guidance that families can use.
ROLE PROFILE
JOB TITLE:
Occupational Therapist
ACCOUNTABLE TO:
Clinical Lead
RESPONSIBLE TO:
Clinical Director
HOURS OF WORK:
Full time / Part time
LOCATION:
Remote working with travel flexibility
DURATION:
Permanent
SALARY / GRADE:
Grade 8 - £43.471
KEY WORKING RELATIONSHIPS
- Clinical Director and PATH Clinical Lead
- PATH team
- AUK staff
- Children and adults accessing our services
- Referrers and external agencies as appropriate
PURPOSE OF THE ROLE
The Occupational Therapist (Sensory & Attachment) will deliver high-quality, trauma-informed occupational therapy assessment and intervention to families with a history of adoption, kinship care and long-term fostering. The postholder will bring advanced expertise in sensory processing/sensory integration and the impact of early adversity, attachment disruption and developmental trauma on regulation, participation and family life. The role will work as part of a multidisciplinary team (MDT) within PATH, contributing to formulation-led support, practical strategies and therapeutic approaches that strengthen safety, connection, and everyday functioning at home, school and in the community.
MAIN DUTIES AND RESPONSIBILITIES
·Provide specialist assessment and intervention where sensory processing differences interact with attachment needs, developmental trauma, neurodiversity and emotional/behavioural presentations.
·Co-produce practical, strengths-based support plans with parents/carers and, where appropriate, the child/young person; provide clear strategies that are realistic for family life.
·Deliver evidence-informed interventions (1:1 and group-based as appropriate) including sensory-based regulation strategies, activity adaptation, routine design, environmental modification and caregiver coaching.
·Integrate attachment- and trauma-informed principles (e.g., PACE/connection-based approaches) into OT recommendations, ensuring strategies support safety, relational connection and felt security.
·Contribute to MDT formulation and case discussions, offering an occupational therapy perspective on function, participation, sensory-motor development and regulation
·Prepare high-quality written outputs including assessment summaries, recommendations, letters and reports suitable for families and professionals; contribute to documentation required for commissioning/regulated service evidence as needed.
·Support families to understand the sensory, neurodevelopmental and trauma/attachment factors that may underpin behaviour and distress, and to implement strategies safely.
·Maintain accurate, timely records in line with organisational policies, data protection and confidentiality requirements.
·Contribute to the development of resources (e.g., guides, webinars, workshops) that translate specialist OT knowledge into accessible tools for families and professionals.
·Contribute to delivery of training in your specialist area (sensory processing, regulation, sensory-attachment interface) internally and externally.
·Actively manage a caseload, prioritising risk and complexity, and working within agreed service pathways, timescales and outcome measures.
CRITERIA
Knowledge and Experience
• Significant experience working with children and young people and their parents/carers.
• Experience delivering assessment and intervention for sensory processing differences and regulation needs.
• Experience delivering remote/online OT interventions and caregiver coaching.
• Experience of group work (parents/carers and/or young people).
• Experience of working with adopted children, previously looked-after children, kinship or long-term foster families (or closely related settings).
• Strong understanding of attachment, developmental trauma and the impact of early adversity on regulation, behaviour and participation.
• Ability to integrate sensory strategies with relational/attachment-informed approaches.
• Training/experience in DDP, PACE, NVR, therapeutic parenting or other attachment-informed models.
• Expert knowledge of sensory processing and sensory-based regulation strategies.
• Ability to differentiate sensory needs from (and understand overlap with) trauma responses, anxiety, and neurodevelopmental differences.
• Sensory Integration training (e.g., postgraduate modules) and/or recognised competency frameworks.
• Knowledge of neurodevelopmental profiles (e.g., autism, ADHD, DLD, FASD) and how these can interact with trauma/attachment and sensory processing.
• Ability to provide accessible psychoeducation to families and partner professionals.
Qualifications and Education
•Degree/diploma in Occupational Therapy.
• Current HCPC registration as an Occupational Therapist. Postgraduate training/qualification relevant to sensory integration, sensory processing or advanced paediatric OT practice.
• Evidence of continuing professional development (Essential)
• Training in a range of therapeutic modalities e.g. DDP, Theraplay, BUSS model, Sensory Attachment Intervention (Essential)
Skills and Abilities
• Experience of working within an MDT and contributing an OT perspective to shared formulations and plans.
•Leadership and support skills
•Group work skills
•A reflective and empowering approach
•Strong application of theory
•Creativity and innovative approach to service delivery
•A commitment to the voice of children and families
Accountability
•Consultant Clinical Psychologist
•Responsible for maintaining own professional standards
•Responsible for delivering practice within the policies and standards of the charity
Behaviours
•Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
•Contributes to an open and honest culture
•Supports, encourages, and motivates colleagues.
•Encourages challenge, creativity and innovation.
•Leads by example.
•Values transparency and consistency.
•Understands the role of individual and collective accountability.
•Actively contributes to Adoption UK’s mission.
•Has a clear understanding of other colleagues’ roles and responsibilities
•Shares skills and knowledge.
•Promotes Cross Functional team working.
•Offers outstanding service to members.
•Takes pride in Adoption UK and promotes its values in all interactions with external stakeholders.
•Identifies and uses the most appropriate form of communication.
•Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
•Treats colleagues and other stakeholders with respect, honesty, fairness and courtesy
•Is responsive to colleagues, third party professionals and service users.
•Takes pride in own development.
•Enthusiastic and committed to achieving high standards and meeting agreed objectives.
•Takes an active interest in recognising professional and personal development needs and priorities within Adoption UK.
This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation.
Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.