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Top job
Women's Pioneer Housing, Hammersmith (Hybrid)
£30,273 per year
Our residents are at the heart of everything we do, and we are looking to deliver an excellent service responsive to our resident feedback.
Posted 2 days ago
Top job
Closing in 6 days
Save the Children, Farringdon (Hybrid)
£29,900 - £33,200 pa
Join us as our Fundraising Executive - Direct Engagement to ignite change with heartfelt conversations.
Posted today
Top job
Westway Trust, London (On-site)
Up to £80,000 per year depending on experience
An exciting opportunity has arisen to join a charity with an ambitious and exciting vision set in the heart of Portobello, West London.
Posted 1 day ago
Sufra NW London, London (On-site)
£32,500 per year (FTE)
Exciting new position at Sufra NW London coordinating the Community Wellbeing Project!
Posted 1 week ago Quick Apply
Made in Hackney, Clapton (Hybrid)
£39,999 - £40,000 per year
Posted 3 weeks ago Quick Apply
Hope Together, Spitalfields (Hybrid)
£11,978 (£27,700 pro-rata salary)
Posted 1 week ago Quick Apply
Closing in 7 days
NFP People, Greater London (On-site)
£67652 Per Annum
Posted 3 weeks ago Quick Apply
Closing tomorrow
Spitalfields Crypt Trust, Shoreditch (On-site)
£27,487 - £27,488 per year
Posted 4 weeks ago Quick Apply
Fulham Good Neighbours, London (On-site)
£50,000 - £55,000 per year
Seeking a strategic leader for award winning charity
Posted today Quick Apply
Closing in 6 days
Ministry of Stories, Hackney (Hybrid)
£50,000 pro rata
Ministry of Stories are looking for an ambitious, organised and motivated Deputy Director to help lead our organisation.
Posted 1 week ago
Page 3 of 5
Hammersmith, Greater London (Hybrid)
£30,273 per year
Job description

Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.

This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.

You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.

The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.

You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.

We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.

What we offer 

We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.

We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.

Our benefits package includes:

  • 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
  • A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
  • A generous pension scheme
  • Retail portal benefits programme
  • Heath and well-being councelling
  • Membership with the Chartered Institute of Housing

How do I apply?

Please send us the following three documents

  • An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
  • A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification. 
  • A completed Diversity Monitoring form.

Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”

We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.

Posted by
Women's Pioneer Housing View profile Company size Size: 21 - 50

To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life.

Posted on: 16 April 2024
Closing date: 30 April 2024 at 12:00
Tags: Project Management,Social Work,Housing Management