Social support work jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Growing up in today’s world is hard. At Youth Talk, we’re determined that every young person has a safe place to talk in confidence — whatever’s on their mind.
We’re a small but growing local charity with big ambitions, and we are now looking for an energetic and enthusiastic Community Events & Volunteering Lead to join our team. This is a role for someone who loves people, thrives on variety, and wants to turn community energy into life-changing impact. The role will help drive our community fundraising – connecting with schools, local groups and our amazing volunteers helping to raise awareness and vital funds for Youth Talk. You’ll play a key part in growing our reach, leading and supporting our volunteers and helping us make an even bigger impact across St Albans and beyond.
To provide the best possible mental health support to young people in St Albans and surrounding areas
The client requests no contact from agencies or media sales.
Liberty and its supporters have been a force for fairness, dignity and respect in our society for more than 90 years. Now, at this crucial turning point in British political history, we’re seeking an experienced comms professional to lead our external media and digital output as Media and Communications Manager.
The Communications Team tells people who Liberty is, what we do and how they can get involved – helping to shape the narrative of the media debate and influence decision makers. This role requires proven experience of line managing colleagues and devising and executing strategic national media and digital comms plans.
Liberty is a small organisation, which punches above its weight. The Media and Communications Manager will combine strong project management and hands-on day-to-day delivery, line managing a team of three in a fast-paced environment which includes a 24-hour press office.
This is an important leadership role. The post-holder will advise senior colleagues, set messaging, lead projects across earned and owned channels, brief and train spokespeople, build and maintain relationships with journalists and other external stakeholders, and draft and edit media materials.
Success will see integrated, collaborative and ambitious project planning to support policy, campaigns and legal cases to engage key audiences with impactful communications and enhance Liberty’s reputation and influence.
Liberty’s first president described our work as “the fight that is never done”. This is a great opportunity for an experienced comms professional to lead a dynamic team in that fight at a time when changing the narrative on human rights has perhaps never been more important.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance two days per week in the Westminster office.
The deadline for applications is 9am Tuesday 25 November 2025.
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held on Tuesday 9 December.
Second round interview will be held on Tuesday 16 December
More information and details on how to apply can be found on our website.
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Manage and deliver our place based programmes for young people.
Since 2022, we’ve been growing our place-based programmes in key regions across the country - communities full of potential, creativity and ambition, but where young people can face barriers to accessing the same networks and opportunities as their peers.
Our new strategy, Ambition 2030, puts these local programmes at the heart of helping young people build the future they choose. With almost one million young people currently not in education, employment or training (NEET), the need to create meaningful pathways into work and learning has never been greater.
Through our place-based projects, backed and funded by industry leaders, we are focusing on the young people who are most at risk of missing out on the benefits of school.
We believe earlier intervention is key to solving the NEET crisis. This means delivering opportunities to practise and apply skills in real-world contexts. Providing meaningful encounters with a wide range of industries and professionals. And meeting young people where they are to build their confidence.
We’re seeking a project manager to lead this work with our trusted industry partners, working in collaboration with employers, local and combined authorities, schools and charities. We are currently delivering Ignite projects in Blackpool, East Riding of Yorkshire, Liverpool, Middlesbrough, Northampton, Rochdale and London, and may take on additional projects in new locations.
Key responsibilities
- Lead our Ignite place-based programmes, managing workshops, employer engagement, and volunteer coordination, while ensuring local partners stay central to design and delivery.
- Oversee programme delivery, stakeholder relationships, coordination and logistics
- Through targeted interventions ensure the right workshops and people are in place to support young people to raise their aspirations, develop their skills and bridge the gap between education and employment
This role is a hybrid of strategic and operational work.
Please note, these projects follow The Talent Foundry delivery model of being facilitator-led and supported by industry volunteers. As the project lead you will not be facilitating or teaching workshops, or providing 121 support to students.
To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps.
Safeguarding
We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.
A comprehensive CV must include:
- your full work history since leaving full time education
- please include a note(s) about any employment gaps between roles
- include start/finish months and years
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.



The client requests no contact from agencies or media sales.
Befriending Coordinator x1
Fixed Term until March 2027 / 21 hrs per week / Salary £29,571 FTE (£17,742.60 pro rata)
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon have an established befriending service providing one-to-one befriending for older people in their home. We are now launching a new and exciting Gift of Friendship (GoF) Programme to run alongside this existing face to face and telephone befriending service
The GoF programme will offer a new additional person-centred companionship service where volunteers and older people are matched to reduce loneliness and isolation together. The service is person centred and dependent on the goals of the individual which could include, going for a walk, going shopping, attending activities or helping an older person to build or regain confidence in going out and about and developing more social connections.
We are looking for excellent people skills, a strong initiative, and effective communications, including an ability to build relationships with clients and volunteers, and undertake matching in an astute and sensitive manner. You will also need excellent administration skills with high levels of accuracy and attention to detail.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
The role will demand a division of time between the office, and out in the community completing home assessments and matching visits. The position will be subject to a satisfactory Enhanced DBS check and references.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Closing date for applications: 5pm Thursday 20th November
Interview Dates: Wednesday 26th November
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Fundraising and Engagement Officer
Post no: 653
Office base: Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £24,790 per annum FTE (£16,750 per annum actual for 25 hours per week)
Hours: 25.0 hours per week, Monday to Friday
About the Role
This exciting Fundraising and Engagement Officer role will be part of the Fundraising and Engagement team to ensure that the delivery of Mind BLMK’s current and future offer of fundraising and engagement are effectively delivered. As the Fundraising and Engagement Officer you will be responsible for supporting the growth of income across individual, major donors alongside community and corporate fundraising.
In this role you will be responsible for implementing and administrating fundraising and engagement activities, supporting inspiring campaigns, optimising stewardship and attending fundraising events.
As the Fundraising and Engagement Officer you will work closely with the fundraising and engagement team in the planning and development of fundraising initiatives. You will monitor and maintain donor and fundraising data in accordance with the organisations policies and procedures. You will be involved in the planning, implementation of PR, communications, media posting, newsletter, AGM and any other appropriate organisational priorities.
You will have a proactive approach in working well on own and in a team and engage with the wider population of Mind BLMK’s workforce and volunteers.
Entitlements/benefits:
- 25 days Annual Leave plus Bank Holidays
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Friday 21st November 2025
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: Immediate
Interested?
If you would like to find out 'more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Corporate Partnerships Development Manager FT £40,000 remote
Are you passionate about building meaningful partnerships that transform girls' lives? We're looking for a strategic and energetic Corporate Partnerships Development Manager to grow our corporate income at GFS. You'll develop existing and secure new long-term, values-aligned partnerships, lead on employee fundraising and challenge events, and shape our annual fundraising campaigns including International Day of the Girl and International Women's Day.
About Girls Friendly Society
Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage.
Why Join Us?
At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:
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Remote working with annual in-person opportunities to connect with colleagues 25 days annual leave (pro rata), plus bank holidays
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Long service leave after two years
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GFS Pension Scheme with 7.5% employer contribution
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We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities.
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24-hour access to Employee Assistance Programme
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Season ticket loan
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Annual EDI Learning Days
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Study time and personal training budget to support your professional development
Our Commitment to Equality, Diversity and Inclusion
GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.
As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.
Key Dates
· Closing date: Noon, Tuesday 11th November 2025
· First Stage Interviews: Tuesday 25th &Thursday 27th November 2025
· Second Stage Interviews: Wednesday 10th December 2025
The client requests no contact from agencies or media sales.
One Westminster is the Charity Support Service and Volunteer Centre for the City of Westminster.
We are looking for an enthusiastic, passionate and driven individual to recruit, train and support a team of volunteers to work across the City of Westminster at a wide range of exciting events.
Connected, healthy, resilient people and communities in Westminster
The client requests no contact from agencies or media sales.
About Us
F6IT helps children and young people, aged 0-25, with additional needs and disabilities-and their families- get active, connect and have fun.
We offer accessible and inclusive fitness, clubs, leisure activities and support that break down barriers, reduce isolation and boost physical and mental well being.
About Our Role
You will contribute to the strategic direction of F6IT ensuring we achieve our vision where disabled children and young adults and with their families and friends can together and inclusively, enjoy a rewarding life which is fun, beneficial and above all fulfilling.
As the Fundraising Manager you will work to maximise the available funding, income generation and activities for the work of F6IT.
- You will work with the CEO/Trustees to develop and deliver a targeted and strategic programme for Trusts, Grants, and Fundraising to secure long-term income.
- Develop, write and deliver high quality tailored and persuasive applications and proposals for funding in line with F6IT's strategic objectives.
- Prepare regular up to date funding reports for the CEO, Trustees and wider F6IT team.
- Plan and support delivery of F6IT's Funding activities.
- Identify new Corporate Supporters and Partnerships.
- Essential experience and skills - Track record of income generation accross one or more income. streams,strong organisational and communication skills, solid IT and Computer skills.
- This post is subject to an enhanced disclosure application to the Disclosure and Barring Services.
This Post is subject to an enhanced disclosure application to the Disclosure and Barring Services
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Watford Women’s Centre is looking for someone passionate about supporting women, and about leading and developing our women-only services, including counselling and domestic abuse support. You will manage and support staff, to ensure high-quality delivery of life-changing services and work closely with external partners to meet the needs of women in our community. You’ll be joining the team at an exciting time, as we explore further opportunities to enhance our support services.
This post is subject to an enhanced DBS and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1.)
Applicants should submit an up-to-date CV and a covering letter addressing all the points in the job specification.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with Safer Places to recruit its new Chief Executive Officer.
Safer Places is a specialist support service for individuals at risk of, fleeing from, or recovering from domestic abuse, sexual violence, and stalking. We provide a wide range of trauma-informed services to adults, children, and young people across Hertfordshire and Essex, with safe accommodation available to those in need from across the UK.
As Chief Executive, you will:
- Lead Safer Places into its next chapter. This includes enhancing the charity’s service delivery, forging new partnerships, and expanding its role as a Registered Social Landlord to better meet the evolving needs of our communities.
- Embed Safer Places’s vision across the organisation – ensuring it is understood, embraced, and translated into action at every level.
- Have an entrepreneurial mindset to leverage opportunities for the charity to grow.
- Continue to ensure that Safer Places is recognised for the quality of its services, its commitment to inclusivity, and its highly trained, compassionate staff.
If you are inspired and excited by what Safer Places does, we’d love to hear from you.
Job title: Chief Executive Officer
Salary: £85,000 - £90,000 p.a.
Location: Hertfordshire/Essex – most working hours will be spent collaborating with colleagues and partners at our offices and service sites, with flexibility for some remote work.
Employment term: Permanent / full time.
How to apply:
Please review the recruitment pack for further information about Safer Places, the CEO position and for details on how to apply.
Closing date for applications: 9am, Friday 5th December 2025
Both Safer Places and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
As the Transition and Recovery Service Team Manager you will oversee the Behavior change, and RISE Teams.
Our Behaviour Change programmes support individuals of any gender or sexual orientation who identify themselves as engaging in harmful behaviours in their relationships and are seeking support to end that harm. They may refer themselves or be referred by a professional. Service Users may have possible engagement with Social Services, Police, Integrated Offender Management (Male only) or Probation where domestic abuse has been identified.
The RISE service provides focused support to those impacted by Domestic Abuse, Sexual Violence and Stalking, including people with harmful behaviors, to access education, training, employment or volunteering
As Team Manager, you will play a pivotal role in fostering a psychologically safe and supportive environment for staff working in emotionally demanding roles. You will lead with empathy and integrity, ensuring team members feel heard, valued, and empowered to raise concerns without fear. Through regular supervision, reflective practice, and wellbeing initiatives, you will promote resilience and mental health, enabling staff to deliver high-quality, trauma-informed support to survivors of domestic abuse.
You will support teams to deliver consistently excellent support to people using our services, ensuring contract compliance, and drive continuous improvement and innovation in a changing landscape.
FearFree is committed to flexible and hybrid working and this role will be a mix of working from home and office (Wiltshire or Devon). A driving license and willingness to travel across Wiltshire, Devon and Gloucestershire (for internal and multi-agency meetings and other deliverables) is therefore essential.
This role may include evening and weekend work when required.
Key Responsibilities
- To provide leadership, direction and support to the Behaviour change practitioners and RISE Advisors including leading in recruitment, training, scheduling and supervising staff, ensuring excellent management of the team delivering domestic abuse support to high-risk service users.
- On a day-to-day basis oversee the performance of the Behaviour change & RISE Team, acting as the main point of contact for the staff.
- To line manage the team of Behaviour change practitioners and RISE Advisors, providing case management supervision, line management support, allocation of cases and ensuring all staff are supported to meet their full potential.
- To continue the development of the Behaviour Change practitioners and RISE Advisors into a cohesive and supportive team, through the use of open communication, team meetings and coaching. This will include developing the specialist IDVA roles including Mental Health and Health IDVA’s.
- Play an active role in supporting the relevant MATAC process, including attending MATAC Management meetings.
- Additionally, to support the MARAC process and wider information sharing with statutory partners.
- Ensure the Behaviour change & RISE Team works to accreditation standards.
- To promote a culture of engagement, improvement and best practice within the Behaviour change & RISE Team, to deliver a high quality and accessible service.
- To develop and maintain a culture and systems that promote trauma informed practice and equality within the Behaviour change & RISE Team, valuing diversity and offering empathy to victims of abuse, people who cause harm and violence.
- To lead on reporting outcomes linked to the Behaviour change & RISE Team and the support of people who cause harm and RISE service users.
- Carefully monitor and evaluate the performance of the Behaviour change & RISE Team, with a focus on quality assurance.
- Proactively build relationships with the wider statutory and voluntary partners across FearFree services, with a focus on supporting high risk adult victims of domestic abuse.
- Actively network across the operating area to build the charity’s reputation and harness support for the organisation.
To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree.
There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
For information about the processing of your personal data at FearFree, please visit our website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our work is needed now more than ever before. This is why we have embarked on an exciting new strategy to make tackling low numeracy an urgent, national issue. However, we will only achieve significant and lasting change by engaging other organisations to support and fund our work.
The Corporate Volunteering Manager plays a central role in this by managing our successful and impactful Corporate Volunteering Programme. Each year through this programme, we train hundreds of volunteers from our corporate partners to visit primary schools and share examples of how maths has helped them as adults, both in their careers and personal lives.
This crucial work helps change us to the inter-generational narrative about numeracy in the UK. Maths is not just something you ‘have to do at school’, but is a valuable skill that helps us get on at work, and manage our time and our money. The programme has been running for three years now, and this year’s activity looks set to have meaningful impact on at least 17,000 children across the UK.
You will be responsible for ensuring that volunteers are adequately trained, for recruiting appropriate schools for them to visit, and all the admin and reporting that supports the programme.
We are looking for someone who can ‘own the programme’, is committed to improving our processes and the efficiency of delivery, with strong line management skills, and a commitment to the professional development for the Corporate Volunteering Programmes Assistant.
National Numeracy is based in Brighton, East Sussex, but we are offering significant remote/hybrid and flexible working with this role. If you are not office based, then the expectation is that you will be in Brighton at least occasionally when the work requires it. The role may include occasional travel to London and beyond.
A cover letter, detailing why you are interested in this role must be received for your application to be considered.
Please also note the planned interview dates listed within the Recruitment Pack.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Delivery Manager (North) £42,500 pro rata
The Role
Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (North) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales.
About Girls Friendly Society
Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage.
Why Join Us?
At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:
- Remote working with annual in-person opportunities to connect with colleagues
- 25 days annual leave (pro rata), plus bank holidays
- Long service leave after two years
- GFS Pension Scheme with 7.5% employer contribution
- We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
- 24-hour access to Employee Assistance Programme
- Season ticket loan
- Annual EDI Learning Days
- Study time and personal training budget nto support your professional development
Our Commitment to Equality, Diversity and Inclusion
GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.
As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.
Key Dates
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Closing Date: Noon, Sunday 16th November 2025
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Interviews: Tuesday 2nd December 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Central Office Administrator plays a vital role in ensuring the smooth operation of the central office facility, including day-to-day oversight of organisation-wide services provided by SCT’s external IT support provider.
The postholder will champion health and safety processes across the organisation through the use of an online portal. They will also provide key support in the coordination and delivery of organisational training.
In addition, the role includes assisting in the delivery of a generalist HR service, working alongside the HR Officer and external HR advisors.
Please provide a CV and covering letter.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Service Delivery Assistant to join the Victim Support team in Gwent, working 22.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is expected to provide remote evidence site administrative support at Caerleon police station as required alongside supporting the local service delivery team. This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.
As a Service Delivery Assistant you will:
- Provide high quality administrative support to the team and service
- Update and maintain manual & computerised database & case management systems & records
- Manage incoming and outgoing mail, telephone and general queries into the service
- Collate information and correspondence to internal and external contacts
- Liaise with referring agencies to improve referral information and the general referral process for victims
- Providing general office administration support including photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings
- Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service
You will need:
- Effective verbal/written communication and numerical skills.
- Experience of working in an administrative role and undertaking a variety of administrative duties.
- Experience of providing general office support to a team of professionals.
- Experience of working and adhering to policies, processes and procedures.
- Understanding and knowledge of the requirements relating to confidentiality and data protection.
- Understanding and knowledge of equal opportunities and diversity.
- Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
- Strong IT skills and experience of using Microsoft Office suite and case management systems/databases.
- Good customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
- Ability to work on own initiative and with minimal supervision to achieve deadlines.
- Excellent record keeping skills with a focus on quality and accuracy.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.





