Social welfare volunteer roles

Would you like to support people who have served in the Armed Forces?  You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English.  If so, this could be the role for you.

Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.

What is a caseworker?

Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.  Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.  Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.  We need you to join your local SSAFA team to help us achieve this.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background and their dependents

• Use your skills, knowledge and life experience to benefit others

• Support from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.

• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

• Local induction including assigning a person from the team who will be your main point of contact. •

• Range of support from central and regional volunteer operations team.

• Reimbursement of out-of-pocket expenses

What skills or experience do you need?

• Good listening and communication skills including written and spoken English

• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Willingness and ability to learn basic digital skills.  Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role  

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability 

• Access to public transport or a car to travel to appointments with clients

• Friendly and approachable with some experience of coordinating people and admin

•       Practice confidentiality and data protection in line with SSAFA policies. 

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18  

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required?  Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

The purpose of the current role is to assist with the planning and delivery of our Adult Co-production services. This includes the Adult Co-production Group, The Shakti Project (wellbeing service for Black, Asian and Minority Ethnic individuals) and a new Young Adult Co-Production group working with 18–25-year-olds.

Main Responsibilities

This role involves working closely with service managers and the co-production coordinator to discover new organisations and community events to reach out to establish a presence and promote our co-production services, as well as work in partnership with others to improve our services.

This would include admin tasks such as drafting emails to send to our service users and partners, establishing connections with members of the community and service providers, identifying appropriate locations to distribute posters and promote the service, assisting with the creation of digital content promoting the service both digitally and in-person, helping with the planning and delivery of enrichment trips and outings, co-facilitating online groups (where applicable).

Tasks

· Attending online meetings for the Adult Co-Production Group and/or the Shakti Project

· Promoting the service to members of the South Asian and BAME community (Shakti Project) and 18–25-year-olds (Young Adult Co-Production Group)

· Assisting with admin tasks e.g. drafting up emails to send to service users, updating our co-production newsletters, emailing charity partners and public organisations.

· Assisting with in-person events such as Health Fairs, Career/Volunteer days, cultural events

General Responsibilities

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm. Undertaking safeguarding training.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

Essential

· Good listener with strong communication skills

· Highly reliable and good time management skills

· Open-minded and non-judgmental approach to having conversations around mental health

· Good knowledge of mental health difficulties and mental health awareness

· Understanding the needs and challenges of the South Asian and BAME community

Desirable

· Good knowledge of services, charities and organisations in Hammersmith, Fulham, Ealing and Hounslow

· Previous experience with workshop or advisory group facilitation

· Experience working with young adults aged 18-25 in a variety of settings e.g. careers service, education, inpatient or outpatient mental health services.

Time commitment and expenses:

· 6 hours per week (including a 1-hour lunch break), during our core hours of 10AM – 4 PM.

· We request a minimum commitment of 3 months of volunteering after the completion of your induction.   

· We request a minimum commitment of 6 months of volunteering before reference request.

· We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role. 

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Role Description

St Edmundsbury Cathedral became a registered charity on 1 May 2023 and is looking to appoint additional independent non-executive members to join Chapter which is the Board of Trustees. Chapter is accountable for the governance, strategic direction and management of the Cathedral, and has ultimate responsibility for the care, maintenance and development of the Cathedral estate, all aspects of Cathedral activity, and for securing its long-term viability and financial sustainability.

The objects of the Chapter are:

(a) to advance the Christian religion in accordance with the faith and practice of the Church of England, in particular by furthering the mission of the Church of England;

(b) to care for and conserve the fabric and structure of the Cathedral Church building;

(c) to advance any other charitable purposes which are ancillary to the furtherance of the purpose referred to in sub-paragraph (a) or (b).

Membership

The Chapter consists of the Dean, the Residentiary Canons and other lay members holding appointed or elected positions. The constitution allows for between 8 – 12 members of Chapter. Currently, membership comprises the Dean and the Residentiary Canons (4 clergy) who serve as executive members. One member serves as the senior non-executive member who is a lay person appointed by the Bishop. Two of the other non-executive members are directly elected from the congregation. We are now seeking to appoint an non-executive safeguarding member.

We would particularly welcome applications from individuals with substantial experience in safeguarding. This individual will provide strategic oversight and assurance in safeguarding practice, ensuring that the Cathedral continues to uphold the highest standards of safety, care, and compliance for children, young people, and vulnerable adults, in line with national and diocesan requirements.

Term of Office

Non-Executive Chapter members are generally appointed for a term of three years, and subject to the approval of Chapter and with the agreement of the non-executive member may serve a further three year term, which is the maximum permitted term of office. The role is voluntary and unremunerated. Expenses are paid in respect of some travelling costs, in accordance with the Cathedral’s policies. The appointment is subject to satisfactory references.

Time Commitment and Meetings

Chapter usually meets six times each year. Meetings are held in the Chapter Room within Abbey House beside the Cathedral and the business agenda rarely exceeds two hours. A light lunch or Evensong follows each meeting of Chapter, allowing time for members to socialise. Attendance at some sub-committee meetings as appropriate.

Key Responsibilities

Non-executive members of Chapter ensure that the focus of the Cathedral is the promotion of the Christian faith, maintaining an effective balance between that and its important financial and commercial obligations and ventures.

Members offer strategic advice and oversight on all aspects of the work of the Cathedral, including ensuring compliance with all regulations and statutory obligations and adherence to the highest standards of good governance. They also offer constructive challenge to the executive team, offering expertise and experience to help with evidence-based decision-making.

Chapter members advise and support the Dean, Residentiary Canons, and Chief Operating Officer on issues that are within their areas of particular expertise. This Chapter Trustee will also sit on the Safeguarding Committee, which meets four times a year.

Chapter members are invited to bring innovative thinking, together with new ideas and insights, to help secure the long-term future of the Cathedral and the delivery of its strategy through the Masterplan 2030. Particular emphasis will be placed on members promoting the life and work of the Cathedral at the heart of the Bury St Edmunds community, across the county of Suffolk and the wider eastern region.

Chapter members are welcomed as leading members of the Cathedral community and as such are expected to take part in meetings and events. Visible participation in the worship at the heart of the Cathedral's mission is an important expression of the non-executive membership of Chapter. Lay members robe and have individual stalls in the Quire of the Cathedral. We would hope for attendance at the Sunday Eucharist once a month; and at occasional Evensongs, Greater Festivals and civic occasions as personal circumstances permit.

Person Specification

Successful candidates must possess the following competencies and personal attributes:

• be a communicant member of the Church of England, or of a Church which is not in communion with but subscribes to the doctrine of the Holy Trinity.
• have an empathy with and be a compelling advocate for the Vision of the Cathedral through the Masterplan 2030; to be able to inform, lead and direct the strategy of the Cathedral
• be competent and able to exercise the highest standards of good governance in a complex Christian organisation
• have the ability to gain the trust, respect, and support of fellow members of Chapter, and the wider Cathedral community
• have the capacity to work collaboratively with all members of Chapter to translate the Masterplans aims into tangible outcomes
• be able to show empathy in dealing with others and to engage diplomatically and with authority in dialogue and debate on critical issues
• be able to voice concerns appropriately, in a frank but professional manner and to deal with conflict constructively
• have the capacity to communicate clearly with other members of Chapter, the Senior Leadership Team and employees on technical, financial and business matters in accordance with the non-executive member’s particular skills
• possess the ability to communicate with confidence and to provide effective strategic guidance
• have strong intellectual and analytical skills with a broad-based and long-term view of strategic and organisational goals
• be able to grasp the bigger picture and avoid immersion in minute detail
• possess the highest levels of trust and integrity
• demonstrate an understanding of and commitment to safeguarding and the promotion of a safe culture within the Cathedral community.

Specific Competencies

In addition to the matters set out above we are looking to recruit a non-executive member with specific skills, expertise or experience in Safeguarding.

Applicants should bring substantial and demonstrable experience in safeguarding policy, practice, or oversight, ideally within a church, education, health, social care, or charitable context. They will provide independent assurance, constructive challenge, and strategic advice to ensure that safeguarding remains at the heart of the Cathedral’s governance and mission.

Wicksteed Park opened in 1921, making it the oldest theme park on UK mainland. Its founder, Charles Wicksteed purchased the land in 1913. His initial goal was to create a model village for the local community, however following World War One and housing reforms, Charles looked to develop a park for people to spend their leisure time. He set up a charitable trust in 1916 and went on to build a number of prefabricated houses – some of which still exist and are within the park grounds.

A century ago, Charles Wicksteed put into practice his deep-held belief that all children, no matter how rich or poor, should have somewhere safe and fun to play outdoors. Public parks in Charles’ own youth had been very formal places where you walked sedately along the paths, keeping off the grass. He was determined to provide something different and here at Wicksteed he did just that, using his engineering skills to provide a new and exciting element to public open spaces.

Swings, slides and roundabouts, parks and playgrounds are the background to many of our freest and most joyful childhood memories. They are something that we all share, generations of us, from all over Britain, but this is where it all started. Wicksteed Park is truly somewhere amazing and very special.

It is good to see this story of Kettering’s contribution to our nation’s health and happiness and to remember that Wicksteed is a place with an incredible heritage and an exciting future.  Wicksteed Park is much more than an amusement park and continues to attract hundreds of thousands of visitors each year to play and explore in its beautiful grounds.

Still delivering its core heritage but focusing on the connections with Kettering and wider communities, Wicksteed Charitable Trust has an opportunity to grow and transform, ensuring we are contributing to our communities’ wellbeing for the next century.  It is thanks to the value, care, generosity, determination of our amazing volunteers that ensures the park has continued to deliver over some challenging years for the park.

We are now looking to expand our Trustee Board and are looking for people from a range of backgrounds who understand our community, the challenges that modern families face and have the drive and determination to deliver strategic objectives to build on our links and our regional presence.  We would also like to hear from people who can bring professional expertise especially in areas including Law, Finance, Leisure and Tourism and Land Management.

As a Trustee at Wicksteed Park you will join a small team of existing Trustees. We are looking for individuals who will bring their own experience to complement our collaborative approach.  You will be asked to speak out, offer opinion and be a critical friend, enabler and constructive challenge to the team..

 About Us

Charles Wicksteed’s dream was to provide free play for all.  Today The Wicksteed Trust’s main objective is to provide a safe environment for people of all ages to relax and play and to provide a focus for community activity. Wicksteed Park is a Grade II listed Historic Park with four County Wildlife Sites and a Scheduled Ancient Monument.

We play an important role in Kettering contributing to our communities’ health and happiness.  Our aim is to grow and develop our offering to Regional and National communities promoting what Wicksteed Park has to offer.

Role 

Trustees are responsible for making sure the charity stays true to its mission and vision.  Being a Trustee of an historic, community-based charity, means making decisions that will impact on the communities we serve across in Kettering and the wider county, enriching lives and providing a focus for community activity.

Trustees, led by a Chair, have independent control over, and legal responsibility for, the charity’s management and administration. They act as the ultimate decision makers of the organisation, protecting the interests of the members and the public. They agree the strategy and hold the executives to account for the management of the organisation.

Responsibilities

Governance

· Understand the charity’s purposes as set out in its governing document and ensure compliance to law and other relevant regulations.

· Ensure the charity has a clear vision, mission and strategic direction and is focused on achieving these in partnership with other Trustees.

· Ensure the sustainability of the charity and sound risk management.

· Oversee what the charity does and what it needs to achieve.

· Be responsible for the performance of the charity and for its 'corporate' behaviour.

· Act as a guardian of the charity's assets, both tangible and intangible, taking all due care over their security, deployment, and proper application.

· Ensure the charity's governance is of the highest possible standard.

Leadership

· Contribute to the development of the charity‘s long term strategy.

· Raise public profile and promote the reputation of the organisation.

Financial Management

· Ensure the charity’s assets are only used to support or carry out its purposes.

· Evaluate risks to the assets or reputation.

· Monitor and assess the organisation’s results in relation to the agreed strategy, budget and implementation plan.

In addition to the above duties, each Trustee should use any specific skills, knowledge or experience they have to help the Board of Trustees reach sound decisions. This may involve leading sub committees, leading discussions, identifying key issues, providing advice and guidance on new initiatives, and evaluating or offering advice on other areas in which the Trustee has particular expertise.

Person Specification

The Board of Trustees collectively needs skills and experience in the following areas:

· Law

·        Finance

· Land Management

· Leisure and Tourism

Essential

· Ability to commit to essential Board and Sub Committee meetings and participate on any further critical meetings or email discussions as appropriate.

· Good communication skills across all levels.

· Excellent planning and organisational ability with long term focus.

· Genuine passion and interest in the charity’s work.

· Integrity and openness.

· An understanding and acceptance of the legal duties, responsibilities and liabilities of Trusteeship.

Desirable

· Understanding of charity governance, legal duties, responsibilities and liabilities.

· Understanding of the voluntary sector.

Length of appointment

Our Trustees are appointed for an initial three-year term, and can be re-appointed for up to two more three-year terms (there is a maximum of nine years’ continuous service).

Time commitment

The estimated Trustee time commitment is a minimum of 6 half day full trust meetings each year (held every other month), plus reading and preparation time.  Board meetings will be held at Wicksteed Park in Kettering.  Additional commitment to any sub-committee or ad-hoc duties may be reasonably required.  Sub-Committee meetings may be held online and it is expected these will be held quarterly.

Remuneration

The Trustee appointment is voluntary but reasonable expenses will be reimbursed in line with the expenses policy.

Location

Wicksteed Park, Kettering, NN15 6NJ.

Equality, Diversity and Inclusion

Wicksteed Charitable Trust follows the principles of equality, diversity and inclusion and seeks a diverse Trust Board to meet the needs of the organisation.

About Us:

The Orpheus Centre is a specialist further education college and charity working to support young disabled adults, who are passionate about the arts, to achieve their potential and lead independent lives.

Set up by musician and songwriter Sir Richard Stilgoe, Orpheus offers learning, supported housing and personal care on the same site in Godstone, Surrey.

Volunteer Role:

As an Action Team Volunteer, you will play a vital role in assisting with our fundraising activities throughout the year, from fun runs, festivals and supermarket collections to special events. By sharing your skills and time, you’ll meet new people as part of a friendly team that makes a difference in the community and have a rewarding experience helping spread awareness of Orpheus and the importance of the funds our supporters raise.

Who are we looking for?

We are looking for volunteers who are friendly, have buckets of enthusiasm, have good communications skills and able to work as part of a team. If you are reliable and flexible, then we would love to hear from you. If you would like to get involved with the work we do at Orpheus but want to volunteer in a flexible way, then this is the role for you. 

What will you be doing?

· Cheering, marshalling, collecting money or providing practical support in other ways at our events, such as setting up stalls, selling merchandise and raffle tickets to car park attendants

· Other ad hoc activities that arise on the day

Why volunteer:

Through volunteering with us you will gain a greater sense of purpose and help our learners reach their potential.

If you are someone who is reliable, an excellent communicator, have a friendly and enthusiastic personality and committed to helping, as well as being kind and caring, then this could be the role for you.

You will have a mentor who will help and guide you when you first start volunteering at Orpheus.

Training:

Role relevant training, including Equality, Diversity and Inclusion and Safeguarding will be given prior to start date. There is also the opportunity to attend our Learning Support training.

On-going support will be available throughout your time at Orpheus.

Benefits/What you’ll get:

· Experience of volunteering in an education setting.

· Working within a team as well as independently.

· The opportunity to meet new people and having fun.

· Develop confidence, empathy, listening and communication skills through working with our students.

· Gain experience in the charity sector.

· Opportunities to volunteer at other fundraising or on-site events at Orpheus.

· Free on-site parking and expenses claimed back.

· Discounted lunches.

· Volunteer social events, like our Volunteer Tea Party.

Safeguarding:

Orpheus is committed to safeguarding and promotes the welfare of all service users. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974.  It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service (DBS).

Equality & Diversity:

· To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace.

· To be tolerant of differences and use respectful language.

· Ensure professional standards and boundaries are clear.

· To treat everyone respectfully.

Application Process:

Once your application has been received it will be reviewed, you may then be invited in for an informal interview.

Your references will be checked and you will need to complete the online DBS application before bringing the relevant documents in to be checked.

You will then need to attend all of our training. This can all take 3-4 weeks to be completed before you start volunteering with us.

We look forward to hearing from you.

As a Trustee at NSDAS with a focus on the Treasurer role, you will play a vital part in ensuring the financial stability and integrity of the charity. You will work closely with the Board of Trustees CEO and Finance Manager to oversee the financial management of the charity, providing strategic guidance and ensuring compliance with certain regulatory requirements.

The role of the Treasurer 

·Oversee the charity’s financial management and reporting, ensuring transparency and accountability.

·Work closely with the CEO and Board to develop a long-term financial strategy.

·Ensure compliance with charity finance regulations and best practices.

·Contribute to financial reports to the Board, making complex information accessible and actionable.

·Manage and review the work of the Finance Manager.

North Surrey Domestic Abuse Service (NSDAS) supports anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom and Ewell. We provide free, confidential and independent advice, skilled practical help and ongoing emotional support and information, regardless of sex, race, ability, gender, religion or income level.

Join the Board of Trustees at CAAS
Support ADHD and autistic people across NW London to thrive.

We’re recruiting four new Trustees to join the Board of the Centre for ADHD & Autism Support (CAAS), a well-established, financially stable charity supporting ADHD and autistic people across NW London.

We’re looking for people who are passionate about inclusion, mental wellbeing, and building a more neuro-affirming community.

You don’t need to have been a trustee before, we’ll support you with a full induction and ongoing training. What matters most is your commitment to our mission and your willingness to contribute to thoughtful, inclusive decision-making.

We’re particularly interested in hearing from people with experience in:

• HR & Legal
• Digital & IT
• Marketing & Communications
• Or lived experience of ADHD or autism

We also hope that one of the new trustees will take on the role of Chair in the future, so if you have leadership experience and are interested in helping guide the Board, we’d love to hear from you.

To Apply

Please submit your CV and a Supporting Statement of no more than 2 sides of A4.  Your supporting statement should cover why you are interested in applying for the role, and how you fit the role and person specification.

About CAAS

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

We are incredibly fortunate to be in a sound financial position, with income of around £1.7m per year, and around 40 staff.  We offer 60 different services, including personalised one2one support, social groups, psycho-education courses and specialist workshops.  We also have a thriving training and awareness raising service, providing ADHD and autism training to statutory services, schools and voluntary sector organisations across NW London.

We’ve grown steadily over the last 25 years, and last year we supported more than 9,000 people, across 18,000 attendances.  Looking ahead, our priority is making sure everyone who could benefit from CAAS knows we’re here for them. We’re investing in outreach, inclusivity, and accessibility - breaking down barriers so our support reaches every corner of our community.

In this role, you will join the established (and lovely) Board of Trustees, who provide operational governance for the charity, determine its strategic direction, and help shape a positive, sustainable future for CAAS and the communities we serve.

Most importantly, you will be contributing towards our impact intention, which is that ADHD and autistic individuals, and those who support them, have improved mental wellbeing, are better able to engage with home-life, school, or work, and need less support from NHS/statutory services.  Ultimately, we want to help people to thrive.

About The Role

Charities like CAAS can only exist with the help of Trustees, and we are hugely grateful to everyone that volunteers to take on this role.  We work hard to ensure Trustees are supported effectively to discharge their responsibilities and feel a sense of pride – and of enjoyment – in being a Trustee of CAAS.

Trustees are responsible for the overall governance and strategic direction of CAAS, ensuring that the charity delivers its mission effectively, complies with its legal obligations, and remains financially sustainable.

Trustees bring a range of skills, experience, and perspectives to support the organisation’s leadership and development.  We are therefore looking for someone who has a passion for what CAAS is trying to achieve and a willingness to commit to attending our meetings and contributing to our discussions.  Some Trustees also bring specific skills sets which provide operational expertise, but this is not a requirement in the role.

Having a Diverse Board

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, and we are particularly seeking applications from Black, Asian and Ethnic Minority communities, from disadvantage socio-economic backgrounds, and from people who identify as being autistic or having ADHD. 

We have recently completed a skills audit of the current Trustee board, and as well as looking to increase the diversity of our board, we would also particularly welcome applications from those who identify as having particular skills in the areas of HR & legal, digital & IT, statutory services provision, or marketing & communications.  We are also looking to recruit a new Chair during the next year, so please let us know if this is something that interests you (our Chair Role Description is also available on our website)

Please don’t be put off applying if you don’t have one of these skills or attributes or are worried that you don’t meet all of the points noted in this role description.  Every trustee who joins will receive a comprehensive induction and training package, and be supported by current trustees, so there will be lots of opportunity to learn ‘on the job’ for the right candidate.

Key Responsibilities

Governance and Oversight

· Ensure that CAAS complies with its governing document, charity law, and any other relevant legislation or regulations.

· Contribute to the development and approval of the charity’s strategic plans and policies.

· Monitor the performance of the organisation against agreed objectives and outcomes.

· Safeguard the charity’s assets and ensure proper financial oversight.

· Declare any conflicts of interest and ensure they are managed in line with the charity’s policy.

Support and Challenge

· Provide constructive support and challenge to the CEO and senior leadership team.

· Use personal and professional expertise to inform Board discussions and decisions.

· Work collaboratively with fellow trustees, recognising that decisions are made collectively and all trustees share equal responsibility.

· Act as a critical friend, helping to ensure that decisions are made in the best interests of the charity and its beneficiaries.

Advocacy and Representation

· Act as an ambassador for CAAS, promoting its work and values.

· Support fundraising and awareness-raising efforts where appropriate.

· Represent the charity at events or meetings, as agreed with the Chair or CEO.

Board Participation

· Attend and actively participate in quarterly Board meetings and occasional sub-committees or working groups.

· Prepare for meetings by reading papers and contributing to discussions.

· Participate in Board development activities, including training and annual reviews.

· Champion equity, diversity, and inclusion in all aspects of the charity’s governance and culture.

Person Specification

Essential

· Commitment to CAAS’s mission, values, and strategic priorities.

·      Passion for the work we do at CAAS

·    Willingness to devote the necessary time and effort to the role.

· Ability to think strategically and contribute to effective decision-making.

· Integrity, good judgement, and a collaborative approach.

Desirable

· Lived or professional experience of ADHD or autism.

· Experience in one or more of the following areas: HR, digital & IT, communications & marketing

· Experience of charity governance or previous trustee roles

· Understanding of equity, diversity and inclusion principles and their application in governance.

Commitment

The Board meets 8 times a year, mostly by video call, and Board meetings are usually around 2hrs in length.  Once a year we meet for a longer session, in person, to consider strategic items in more depth.

Trustees will be asked to read a few papers in advance of the meeting, which could take 1-2hrs each meeting. 

Trustees are also encouraged to engage with the organisation between meetings, for example attending events, meeting staff, or supporting specific initiatives.

Some Trustees may be asked to take on additional responsibility, if they have a particular area of expertise (such as HR, fundraising etc); if so, they may be asked to commit 5-10 hours per year to support with reviewing policies or providing guidance to the management group. 

Initial 1-year term, extended by mutual agreement.Trustee Terms are ordinarily for 4 years, and Trustees can be appointed for a 2nd 4-year term if desired.

Exclusions

Please note that Section 72(1) of the Charities Act 1993 disqualifies anyone who:

· has been convicted of an offence involving deception or dishonesty, unless the conviction is spent

· is an undischarged bankrupt

· has previously been removed from trusteeship of a charity by the court or the Charity Commissioners

· is under a disqualification order under the Company Directors Disqualification Act 1986

It is an offence to act as a charity trustee while disqualified unless the Charity Commission has given a waiver under section 72(4) of the Charities Act 1993.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure.

Edinburgh South East Foodbank are looking for someone with financial experience to join the Board as a Trustee to advise on financial matters, ensure we meet our financial obligations, and help us build a sound financial strategy.

What will you be doing?

This role involves leading on the financial affairs of the Foodbank and ensuring that they are conducted within the required legal, accounting, and good practice frameworks.

Key tasks:

• ensure the Board of Trustees fulfils its financial responsibilities
• ensure that the Foodbank has proper systems for budgeting, financial control, insurance and reporting
• inform the trustee board members of the finances of the Foodbank by written report, at least on a quarterly basis ensuring that the board have a clear picture of the financial health of the Foodbank
• ensure that financial reports:

1. are comprehensible and properly discussed at trustee board meetings
2. are provided in the proper format and at the proper time, as required by the relevant charity regulator body (Office of the Scottish Charity Regulator)
3. have properly appointed auditors or independent examiners (on income over £25k)
4. are reported on an annual basis at annual general meetings (AGMs)

Other responsibilities, along with the board of trustees, include:

• to approve, support and guide the charity’s purpose, vision, strategy, goals and objectives
• to manage the charity’s resources responsibly, ensuring the charity’s assets are used only to carry out its purpose, ensure the charity does not become over-committed, and ensure that key risks are identified, monitored and controlled appropriately
• to ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate
• to ensure appropriate financial plans are in place, budgets are monitored, financial statements are reviewed, and progress is evaluated
• to help promote the organisation to key stakeholders and beneficiaries
• to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding, and GDPR compliance/data protection
• to prepare for and regularly attend and participate in board and subcommittee meetings and any trustee away days.

What are we looking for?

We are looking for people who want to help their local community and work towards the eradication of food poverty. Our ideal candidates would demonstrate:

• a knowledge of and commitment to the work of the South East Edinburgh Foodbank
• previous experience or an ability in:

1. financial accounting and reporting procedures
2. communicating financial information to those who may have little or no financial background
3. keeping all financial records up to date

• a sympathy towards the faith position of the South East Edinburgh Foodbank as a Christian charity

What difference will you make?

By leading on the financial matters of the Foodbank operation, you are part of providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting, or anyone who comes into contact with, the South East Edinburgh Foodbank.

Join us in shaping the future of the Royal British Legion

The Royal British Legion (RBL) is entering a pivotal and inspiring phase as we deliver Our Strategy to 2035, designed to respond to the changing world and evolving needs of the entire Armed Forces community: serving personnel, veterans, families, and the bereaved. Our strategy supports a sense of shared purpose across RBL and outlines what we need to do to make sure we will be fit for the future. Our vision is to bring society together to recognise, remember and support the Armed Forces Community and ensure that their unique contribution is not forgotten.   

As part of this commitment, RBL oversees Branch Property Trusts (BPTs)—separate charitable assets held on trust for specific local purposes connected to RBL Branches. These include both properties and proceeds from property sales, with approximately 775 BPTs in total, with around 400 holding property, and 375 representing sale proceeds valued at over £65m; held on trust for specific local charitable purposes connected to RBL Branches. These properties provide the RBL with a vital local community footprint. BPTs are separate charities and must be accounted for independently. RBL remains legally responsible, with decision making delegated to the Branch Property Trust Trustee Committee (BPTTC) to manage conflicts of interest.

Purpose of the role:

To contribute to the BPTTC’s discussions and decisions, to act as a Subject Matter Expert and to act as an impartial and objective guiding mind, supporting and advising on matters pertaining to assets held by RBL on trust, ensuring insight, challenge and assurance is provided on all BPTCC matters.

Independent Committee members are valued for their support, challenge and the advice they can provide to the Executive team and as such understand the roles of Trustees and Executive.

Who we’re looking for:

To support the BPTCC in its independent decision making, we are seeking to appoint two Independent Committee Members with technical skills and experience in the following areas:

· A legal expert with knowledge of property and/or charity law.

· A person with a commercial or operational background in the property sector.

Key Responsibilities:

· To ensure coherence to and support RBL’s Strategy to 2035, to meet the changing needs of the Armed Forces community and reinforce the bond with our society.

· Help to ensure the BPTTC makes decisions which adhere to legal and regulatory requirements, charity law, and the governing documents of the appropriate BPTs in question.

· To bring an impartial and independent perspective to the committee's discussions, helping to improve the quality and objectivity of decision-making. 

· As relevant to the BPTTC, to collaborate with RBL’s Executive team and Trustees committee members to develop and review RBL’s strategic goals, plans and initiatives.

· To support the BPTTC to ensure that RBL complies with all laws, legislation and corporate governance standards.

· To review and approve corporate policies and procedures relevant to the BPTTC.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The BPTTC will meet virtually every two months for 2 hours, and an estimated 1.5 hours of preparation is required prior to each meeting. 

For more detail on the role, please click here to access our information pack.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 4th November 2025

Interview Date: 13 November 2025 (Virtual)

Join Gloucestershire College as a HR Governor to play a vital part in shaping the College’s vision, mission, and values, develop its long-term strategy and contribute to the future success of the organisation.

Applications close: 9 a.m. Monday 10th November 2025

Location: Gloucester

Time commitment: 40 hours per year

About Gloucestershire College

Gloucestershire College (GC) is a career-focused further education provider operating across three campuses in Cheltenham, Gloucester, and the Forest of Dean. We are proud to have been rated “Good” in our latest Ofsted inspection and to have strong financial health.

We offer a range of academic, professional, and technical training programmes for school leavers, adults, and employers. These include award-winning apprenticeships, university-level and professional qualifications, part-time, online, and short courses, with tailored support for students from start to finish.

Our mission is to deliver ‘learning that works‘ through practical courses that offer skills businesses really need in industry-standard facilities, taught by passionate, subject specialists.

We provide bespoke training solutions to more than 1,300 employer-partners, enabling them to fill skills gaps and build a solid talent pipeline for the future. We provide training programmes in a wide variety of areas, including accounting (AAT), automotive, business support, construction and building services, education and early years, engineering, hairdressing, health and social care, hospitality, human resources, IT and cyber, management and marketing.

All our learners benefit from tailored support and development throughout their journey to higher education or employment, including valuable work placement and enrichment opportunities.

We are committed to ensuring all individuals are valued and work in a safe environment, promoting the ethos of safeguarding and equality, diversity, and inclusion in all our practices. We expect all Board Members to share this commitment.

About the role

The Board of Governors aims to set and take forward an ambitious vision for the College that equips its learners for their future lives and meets the needs of the community, employers and the wider Gloucestershire community whilst maintaining the College’s financial health.

The role of a governor is to contribute to the work of the Board as follows:

• The Board sets the strategic direction of the College and monitors College performance by setting targets and agreeing key performance indicators with the Executive Team.
• The Board, led by the Chair, provides checks and balances to the operational Executive Team led by the Principal & CEO.
• The Board is accountable for its stewardship of public funds to deliver a quality service and for the performance of its legal and statutory duties.
• The College values its governors’ breadth of experience and skills and recognises the contribution that governors make to the success of the College.

In return, you will benefit from joining a high-performing board and thriving College, with the opportunity to develop your professional, contribute to the local community and transform lives.

Who we are looking for

We are looking to engage a new Governor from a wide range of backgrounds with the skills, experience, and commitment to play a pivotal role in shaping all aspects of the future of the College. We are particularly keen to engage strategic HR/OD expertise on the Governing Body that will help support the future direction of our college, bring valuable insight and support, and hold the executive to account on the full portfolio of board-related matters.

You will need to bring your own sector knowledge, professional curiosity and a passion for societal change through education. There is no requirement for you to be an expert in education, and both fellow board members and the executive team will value your experience from outside the sector.

If you are looking to develop your board skills or to use the skills and experience you have gained to give back to your community and help others to succeed, and you share our passion and commitment to our goals and values, we would welcome your interest.

Peridot Partners and Gloucestershire College are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 10th November 2025.

Can you help shape the future of The Pony Club?

Join our Board of Trustees and play a vital role in guiding the organisation and supporting the delivery of our ambitious 2026-2030 strategy, continuing to nurture the next generation of equestrians.

The Pony Club is a voluntary youth organisation where young people develop, learn, and grow through engagement with horses. Founded in 1929, we are proud to be planning our centenary celebrations while expanding an inclusive community of over 30,000 members, supported by around 10,000 volunteers.

Our Vision is to provide everyone with the opportunity to develop a lifelong love of horses through fun, friendship, horsemanship and sport.

Our Charitable Purpose has three strands:

• To promote and advance the education and understanding of the public, particularly children and young people, in all matters relating to horsemanship and the horse.
• To encourage the development of sportsmanship, unlocking potential by building resilience, confidence, teamwork, and leadership skills.
• To support and develop the volunteering network to strengthen The Pony Club community and sustain lifelong engagement with equestrianism.

Our purpose and strategy are underpinned by organisational foundations: strong governance, digital innovation, collaboration, and sustainability, ensuring The Pony Club remains resilient, responsible, and equipped for the future.

We are seeking to appoint one or more Trustees for the period commencing 1st January 2026 to replace those due to retire and to strengthen our existing Board of eight Trustees. We welcome applications from individuals who share our Vision and are eager to help deliver The Pony Club’s charitable purpose and ambitious 2026–2030 strategy.

We are especially interested in Trustees who can bring a variety of skills, experiences, and perspectives, including expertise in one or more of the following areas:

Qualities and Experience

• Governance and compliance – previous experience in charity governance, risk management, or legal frameworks
• Finance and business management – including financial planning, reporting, or HR expertise
• Digital innovation and IT – experience leading digital transformation, platforms, or technology initiatives
• Marketing, communications, and brand strategy – including digital and social media campaigns
• Membership and volunteer-led organisations – experience supporting, contributing to, or leading volunteer or membership-based groups
• Equestrian knowledge – understanding of the equestrian sector and horse welfare
• Diversity, equity, and inclusion – ability to enhance the Board’s inclusivity and reach

Expectations of Trustees

• Pony Club Trustees are elected for an initial term of three years and may offer themselves for re-election for further three-year terms, up to a maximum of nine years.
• The Board of Trustees meets six times a year, a mix of virtual and in-person meetings.
• Trustees may be invited to attend Pony Club events such as the Championships, the Pony Club Conference, and Trustee away days.
• New Trustees will attend an induction at The Pony Club Office in Warwickshire and are expected to complete NCVO Charity Trustee Induction Training if new to the role of Trustee.
• The role is voluntary, but reasonable expenses will be reimbursed.

Role of Trustees

• To contribute to the effective and efficient governance of The Pony Club.
• To play a vital role in delivering The Pony Club’s 2026-2030 strategy, ensuring strong governance and long-term sustainability.
• To bring skills, knowledge, and experience that strengthen decision-making and strategic implementation.
• To act as an ambassador for The Pony Club, promoting its values and representing the organisation as required.

Deadline for applications: 7th November 2025

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.

What is a Branch Fundraiser?

As part of a local team, our fundraisers represent SSAFA at events, and in public. The role includes helping at fayres, street collections, concerts, quizzes, raffles, sporting events etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

SSAFA branches rely on regular charitable income to fund all the necessities behind our support for clients. This includes volunteer travel expenses, phone bills, publicity, and grants for clients in urgent need. A varied programme of fundraising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.

When would you be needed and where would you be based?

This role involves being out and about at public events and would suit someone looking to give the occasional day, half day or evening to support SSAFA; when and where would be flexible to suit you.

What would you be doing?

• Be part of a team with collection/buckets tins at events, supermarkets, shopping centres, etc.
• Acting as a marshal at a public event e.g., handing out water to runners, supervising parking etc.
• Being part of a team running a stall at an event, Armed Forces Day, fayre, county show etc.
• Helping with putting up posters, building gazebos, serving refreshments, packing/unpacking cars etc.
• Being a positive ambassador for SSAFA, engaging people of all backgrounds and interests
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give tangible and practical support to your local branch by raising funds used directly to support clients.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - fundraising workshops.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses, fundraising guidance, and marketing materials
• Local Fundraising Coordinator
• Fundraising Manager (per region)
• Access to the Fundraising and Marketing teams based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people
• Confident people who feel happy to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected the Fundraising Coordinator about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 16

Please note: If you are under 18 you are not allowed by law to volunteer at a street collection, raffle or an event serving alcohol. If you are under 16, please contact us, you will need to volunteer with a parent or adult responsible for your safety.

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.