Call and Care Manager (CQC Registered Manager)     

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm Wednesday, 29th July, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager

PLUS is delighted to be able to offer an exciting opportunity for experienced staff to progress their career and assist the managers in meeting a wide variety of challenges. 

About us: 
We at PLUS Services are proud of the support we provide to adults with learning disabilities.  We are looking for a Deputy Manager and our main priority is to find the right individual with the right values and understanding of these – Access to information, Choice, Community involvement, Excellence, Rights and Safety.

About You:
We are seeking three, well-motivated, creativity, flexible, individuals who have a real passion in support people with learning. You will support the manager with the day to day service provision to meet service user’s aspirations:

Liverpool Grove – is a supported living service based in South East London, the service supports five people with varied support needs above their learning disabilities.

Gaywood Street – is a residential service based in South East London, the service supports five people with varied support needs above their learning disabilities.

Bell Green Lane – is a supported living service based in South East London, the service supports four people with varied support needs above their learning disabilities.

You will guide and assist support staff and be responsible for the day to day provision of the service as directed by the service manager. This is an excellent opportunity to take the first steps on a career path for those staff who aspire to be future managers. 

You would be required to ensure the smooth running of the services within the legal requirements of CQC and any commissioner requirements. You will also attend care/support planning and review meetings and liaise with health and social care professionals involved in service users’ care as well as supporting service users in the same way as other support staff across the full range of duties.

This is a full time post, so applicants must be prepared to work the full range of shifts including weekends. As you may need to be transferred to other services should the need arise you must also be able to fulfill sleep-in or waking night requirements. You must be physically capable of pushing wheelchairs and supporting service users who may be physically dependent. You will need a minimum of 2 years appropriate experience and a hold a Diploma in Health & Social Care at level 3 or above or be willing to work towards one. 

Working for us: 
Full time Assistant Manager (38 Hrs per week)
Salary: £24,270.00 per Annum 
Holidays: 33 days holiday leave

Our benefits package includes:
• Pension contribution scheme
• Cycle to work vouchers
• Company employee assistance programme service

How to apply: 
For an Application Form please apply online. Please check your email and follow instructions accordingly.

The offer of employment is subject to satisfactory references and an enhanced DBS check.

Charity ref number: 1031595
Closing date: Monday 29th June 2020
Interview Date: Thursday 16th July 2020

Simplified Recruitment is a Job Advertising Agency working on behalf of PLUS. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

 Ref: SR507012

ABOUT THE ROLE

Our Data & Analytics Manager is a new senior management position in the IBD Registry that reflects both our fast growth and increasing maturity. The primary function of this role is to manage the effective collection, curation and utilisation of clinical data, surgical data, patient reported outcomes and other relevant data.  The goal is to ensure quality IBD data is available to support our goals in quality improvement, service evaluation, pharmacovigilance / post-marketing surveillance and eventually research. You will especially play a key role in the curation, transformation and linkage of the IBD datasets required for the Hub with the Cambridge data specialists.

You will be part of a small and growing and highly collaborative team, reporting directly to and working closely with the CEO, as well as with clinical and academic data specialists including our Academic Lead, a doctor and senior academic in the Health Data department of the University of Liverpool.

ABOUT YOU

To be successful in this role you will be a delivery-focused problem-solver, both organised and adaptable, with massive attention to details and a practical hands-on style. You will have significant experience in data management across the data lifecycle, including ETL (using scripting languages such as Python, C#, JSON, XML), databases (primarily MySQL) and analytics environments (such as R/R Studio).  You will have a strong academic qualification record, showing a disciplined numerate background as a foundation for your later experience in data.  Ideally, you will have come from the healthcare or pharmaceutical industries, or as an alternative from a highly-regulated sector where both data protection and delivery are critical. You may have gained your experience in a large consultancy or in a start-up environment; in either case, your most important attributes will be your rigour in thinking, readiness to learn and your 'can do’ mindset.

Above all, you need to believe in our mission and want to join us to make a difference: our small team makes a big difference in IBD across the UK and this needs to be more than ‘just a job’ for you.

More information and how to apply

Please see our website for more information about us, and also about this role.  To apply, all candidates are required to complete and submit our online Application Form (available on our website)

Note:  this role is home based during COVID-19. Our offices are in Epsom.  We will be reviewing our company working arrangements after the COVID-19 pandemic, but candidates should assume that while there may be some home working it will be balanced with some days each week in the Epsom office.

Thanks for your interest and we really look forwards to hearing from you

Full-time or part-time

Reporting to the Head of Impact, the Impact Manager will lead West London Zone’s programme model design work to ensure our programme drives impact on outcomes for children and young people. The Impact Manager will work closely with the front line delivery teams to ensure seamless coordination between Impact and Delivery to provide high quality impactful programmes.

You will be responsible for leading on key elements of programme design across the West London Zone programme. You will lead consultation with internal teams and external agencies, and ensure that our programme is grounded in evidence and best practice. You will need to have a good understanding of impact design approaches and a strong understanding of the West London Zone model. 

You will lead training and workshops for West London Zone staff, and will be key in communicating West London Zone’s impact mission and work. The Impact Manager is responsible for contributing to West London Zone’s impact culture and promoting our impact mission across the organisation.

We are looking for someone who has previous experience of working with children or young people as well as a good understanding of programme design work, and who is excited about the opportunity to drive impact in our work with children and young people. 

The main responsibilities are;

• Leading programme design and model refinement workstreams across West London Zone, based on our Theory of Change. 
• Working closely with the programme delivery department, through consultations, workshops and observation, to ensure joined up working across data, model refinement and implementation.
• Leading training sessions and workshops on the programme model with other internal staff.
• Contribute to WLZ’s analysis and research agenda and ensure that programme refinement workstreams utilise learning from internal research and learning.
• Contribute to WLZ’s impact culture and promoting our impact mission across the organisation.

Applications received before 11:30pm on Sunday 12th July will be considered. Shortlisted candidates will be notified by 4:00pm on Friday 17th July. 

Interviews with West London Zone will be between 21st July to 22nd July 2020. Interviews would either be Face to Face or via video call but will be in-line with the most up to date government guidance.

Campus Engagement Manager

GSU is looking for an enthusiastic and hardworking individual to join the Student activities team, focusing on GSU’s ‘Building Better Communities’ Project which is going into its second year of delivery.  The aim of this project is to provide high quality support for initiatives currently provided for users of the Avery Hill campus and to deliver a range of events, activities and initiatives to further boost the student community at Avery Hill campus for residents and day users alike.  As part of this project, the Campus Engagement Manager will be recruited to head up the implementation of activity.

The role is a one-year fixed term contract with a large focus on the following skill sets:

• Project management
• Stakeholder management
• Operational delivery
• Temporary staff management
• Logistical and operational oversight

Contract: Full Time (35 Hours per week), one-year fixed term contract or secondment.

Salary: £26,785 - £29,588 per annum

Location: Southwood Site, Avery Hill campus

Job Purpose:

To provide high quality support for initiatives currently provided for users of the Avery Hill campus and to deliver a range of events, activities and initiatives to further boost the student community at Avery Hill campus for residents and day users alike.

Reports to: Student Activities Manager

Responsible for: Temporary PT Student Staff and Volunteers

Department/Service: Membership Services

Location: Avery Hill Campus – Eltham

Terms: 1 year fixed term contract or secondment

1 Duties and key responsibilities

Events and Activities:

• Build a programme of a variety of events to be delivered at the Avery Hill campus
• Deliver a programme of events targeted at students studying on campus with a range of types of events during different types of the day. 
• Deliver a programme of events targeted at the student communities utilising the campus
• Work closely with the Residents team to support their ResLife programme of events to provide positive experiences to those living at Avery Hill
• Curate and deliver a range of small, medium and large-scale events to bring the campus to life including but not exclusive to:
  • Organise and ensure the success of a week-long International festival at the Avery hill campus, linking in with the Academic communities coordinator to deliver parity of offer across the campuses.
  • Support the celebrating of the end of exams with an event and activity outside of the students’ exam halls 

• Work in partnership with Faculty Leads to build and develop a programme of events and activities through Academic Societies, relevant to the demographic of students within the Faculty
• Working collaboratively with the Academic Communities Coordinator to ensure further delivery of AH based academic communities events
• Help facilitate recreational student sporting activity on campus
• Project lead Avery Hill based campaigns and showcases
• Build a communications plan to promote these events and activities as well as showcasing the activities on University and Students’ Union communication channels
• To coordinate, recruit, train and support a group of Community Ambassadors (Student Staff members)
• Manage the Community Ambassadors to support the engagement of these events and activities
• Be reactive in showcasing successes of students during the year which sit outside of the main events programme

Supporting services

• Set up and manage a campus board who’s focus into enhance the Avery Hill Community and satisfaction of those studying and living at the Campus
• Support the Student Activities Manager and other relevant staff and officers in developing policies and procedures to enable the safe delivery of activities within remit.
• Support the Accommodation team
• Support Activities team with initiatives and deliverables when they relate to the Avery Hill campus
• Support Education and Health faculty to explore extra-curricular activity which could be delivered on campus
• Link with sustainability team to help promote Avery Hill based initiatives
• Link with the sport and recreational team to establish ideal facility usage for project initiatives

Consultation and Impact measurement

• Assess the impact of this events and activities through ongoing reporting mechanisms to the Learning Communities Working Group
• Proactively look for additional opportunities to grow and develop the events programme to foster a community at the University of Greenwich
• Consult with relevant students to guide delivery of events and recommendations for continued activity

Bar provision

• Lead on the delivery of temporary bar provision to go alongside events in the dome.
• Supervise student staff provision within bar
• Act as first point of call for bar delivery provision in Avery Hill

2 General Responsibilities

• Represent and be an ambassador for the Student Activities Team and wider Students’ Union
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Support and promote diversity and equality of opportunity in the workplace
• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and Project data
• Any other duties commensurate with the accountabilities of the post

Person Specification

EXPERIENCE

• Relevant experience working/volunteering in a Students’ Union or a similar organisation
• Planning, delivering and evaluating training
• Coordination of a range of successful events
• Develop and maintain effective systems for collecting, collating and reporting information
• Experience of working with or coordinating diverse groups, and encouraging traditionally hard-to-reach groups

SKILLS AND ABILITIES

• Clear communication skills face to face and on the phone or email
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
• Writing skills – produce reports and ability to write succinct documents on complex areas
• IT skills at a level that supports report writing, email, internet and database
• Time management and organisational skills
• Ability to engage and motivate others
• Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team
• Ability to stay focused and efficient in the face on changing priorities. 
• Driving license (preferred not essential)

KNOWLEDGE 

• Knowledge and understanding of issues facing today’s students
• Knowledge of requirements for supporting volunteering projects e.g. Safeguarding and DBS checks
• Understanding of Volunteer Management and motivating volunteers
• People management (may be on a voluntary basis)
• Databases and writing reports
• Web based communications

EDUCATION/TRAINING

• No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example, time management and organization, effective administration, delivering training, reporting methods.
• Personal license (not essential – training can be provided in post)

Other

• Able to travel extensively within the Borough and Region.
• Able to work some evenings and weekends and stay overnight where necessary
• Works well in a team with a flexible approach to work
• Commitment to anti-discriminatory practice and equal opportunities.  An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of the Organisation

• The post-holder is entitled to 25 days’ leave and the 8 statutory leave days for England. In addition, ‘privilege leave’ over the Christmas and New Year period is also additionally given.
• Leave entitlement increases by 1 day each year for a maximum of 5 years.
• GSU offer a contributory pension scheme. GSU contribution rate is 4% to 6%, the employee minimum rate is 5%.
• Parking and Season Ticket Travel loan available.
• Contribution to eye test and prescription lenses.
• We are committed to facilitating a healthy work-life balance and offers flexible working policies and time off for volunteering, which is also a commitment to continued professional development.
• The post is subject to the satisfactory completion of a six-month probation period.
• Other terms and conditions are detailed in the contract of employment.

Job Purpose

To provide expert HR advice, guidance and support, championing an engaging, motivating and values-based culture which has older people at its heart.

Key Responsibilities

• Support the People & OD Lead in designing, developing and delivering HR interventions aligned with the People Plan
• Provide high quality HR advice and guidance, coaching and supporting managers to enable them to progress solutions to achieve their business plans, working in collaboration with the Learning & Development Manager where required
• Maintain HR operational excellence, ensuring that all HR transactional activity is undertaken effectively and efficiently and that processes are monitored and reviewed including recruitment, on-boarding, payroll and benefits administration
• Manage complex HR issues and casework
• Demonstrate collegiate, empowering and inspirational leadership;
• Providing effective performance management of any reports with agreed objectives and development plans in place to enable them to perform their roles effectively;
• Effectively managing any budgetary or financial responsibility, embedding a culture of financial awareness and scrutiny;
• Maintaining compliance and adherence with all processes to ensure good governance
• Oversee recruitment and selection, advising on job descriptions and recruitment strategies, developing managers capability in selection techniques, and ensuring safe recruitment practices and procedures for relevant roles
• Regularly review policies, procedures, and managers guidance notes to ensure legal compliance and best practice
• Support with induction and training delivery
• Develop and utilise HR metrics to support decision making

General Responsibilities

• Undertake any other duties commensurate with the level of the role
• Have fun and challenge yourself at work, model the charity’s values and abide by our policies and practices
• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination
• Contribute to our fundraising effort by embracing opportunities to fundraise yourself, to promote fundraising and to support the fundraising team
• Share in our committed to safeguarding adults at risk of harm
• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users
• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy

PERSON SPECIFICATION

• CIPD qualified or equivalent
• Excellent knowledge of employment law and best practice and of undertaking complex casework
• Demonstrable experience of undertaking and managing HR operations / HR transactional activity
• Demonstrable experience of coaching and supporting managers
• Demonstrable experience of implementing process improvements
• Excellent attention to detail
• Ability to work at pace and manage competing priorities
• Customer focused, with excellent stakeholder management and communication skills
• A demonstrable passion for, and affinity with, our cause.

This is an excellent opportunity to manage the operations of a busy and complex organisation at the heart of community business. 

We are seeking an experienced and enthusiastic Operations Manager to effectively manage our operations to make sure we can deliver everything we need to over the next two years. You will support the Director of Finance and Resources and Head of HR at Power To Change, to ensure that we work effectively, maximise our resources, safeguard our physical assets and are compliant externally and with regards to our policies and procedures. 

Power to Change is an independent charitable trust that supports community businesses in England, endowed by the National Lottery Community Fund (previously the Big Lottery Fund). Our vision is better places through community business. We want to back people to build successful community businesses for the benefit of their local places.

The successful candidate will lead and oversee a number of projects including supporting our return to office working post Covid19 and ensuring our IT provision is effective and efficient. Your approach to working is more important than your skills and experience and we are looking for someone who is enthusiastic and proactive, able to work across the organisation to support your colleagues.

We are an equal opportunities employer and welcome applications from all candidates irrespective of race, age, disability, gender, gender identity, sexual orientation, religion or belief, or marital or civil partnership status. We will assess all applications against the requirements for this post as detailed in the job description and person specification and ask for names and education history to be removed from applications.

We are Disability Confident Committed, we welcome and respond positively to applications from disabled people. We will meet individual needs throughout the recruitment process, including making any appropriate reasonable adjustments during the interview stage and to our workplace if selected into post to support colleagues with any form of disability. 

As a Mindful Employer we recognise that in the UK, people experiencing mental ill health continue to report stigma and discrimination. We are committed to creating a supportive and open culture, where colleagues are able to talk about mental health. We are also committed to ensuring that our employees feel safe in disclosing any mental health conditions and confident that they will be properly supported and offered reasonable adjustments when required.

If you have any questions about how Power to Change is an equal opportunities employer please contact our Diversity and Inclusion Coordinator, Edward Walden.

Role Purpose:

The primary function of this role is to support the Director of Finance and Resources and Head of HR to effectively manage the operations of the Trust, including maximizing resources, safeguarding physical assets and ensuring compliance.

Working with the Finance and Resources Officer the role will lead on IT, office management and provide additional HR support.The role will require the Operations Manager to lead on the one-off projects that it embarks on particularly as Power to Change (PTC) considers its potential closure. The post will be a key liaison within the Finance and Resources team as well working with stakeholders within the wider organisation.

Key responsibilities:

Strategic oversight

• Responsible for IT, office management and insurance budget lines ensuring value for money
• Where necessary develop and improve policies to reflect best practice and communicate to the organisation
• Contribute to committee and board papers where appropriate

Operations Management

Manage all operations projects including defining requirements, engaging with relevant stakeholders and ensuring objectives are met on time and on budget.

 IT

• Manage PTC’s outsourced IT provider ensuring they provide a good service and service level agreements are met.
• Ensure PTC’s network remains secure, stable, targeting zero downtime and adapting the best in class technology keeping within a cloud strategy.
• Responsible for the mechanisms for storing files on PTC’s network, apps and cloud software ensuring a clear structure of filing system.
• With the Data Manager ensure that data retained on PTC’s network is valid or archived/deleted where appropriate.
• Ensure IT equipment is replaced regularly and to the specification needed.
• Lead on IT projects and upgrades in conjunction with the IT provider.

Office Management

• Hold the relationships with the landlords and building maintenance staff for all offices
• Ensure adequate health and safety measures (including C-19) are in place and PTC is compliant
• Ensure the office and the office equipment is regularly maintained and if necessary tested.
• Ensure that fire evacuation plans are in place and regular drills occur

Insurance

• With the Director of Finance and Resources ensure an adequate level of cover is in place for the business insurance of PTC and subsidiaries.
• Take an active role in annual renewal of the policy with the insurance broker.
• Manage any claims made on the policy.

HR

• Support the Head of HR in ensuring that employee data is collected and stored in line with the GDPR and support on internal audit reviews as and when they occur.
• Support the Head of HR to manage employee benefit administration, including annual renewal processes
• Manage the update of the Employee Handbook, coordinating necessary changes and updated language from other teams
• Maintain the contract database for all consultants and suppliers
• Provide ad-hoc assistance to other team members as required.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive.Because of the evolving nature and changing demands of our work this job description may be subject to change.You may, on occasions, be required to undertake additional or other duties within the context of this job description.

Skills & experience:

• Enthusiastic and proactive, willing to pick up a range of varied projects and support the wider organisation on new activities and opportunities.
• Good working knowledge of IT best practice including Office365
• Experience of contracts management including service level agreements.
• Experience of planning and managing projects.
• Experience of managing budgets and ensuring value for money.
• Excellent communication skills, with the ability to explain technical information and concepts to non-technical staff individually and in formal group training sessions
• Proven ability to work to a high standard with an eye for detail with first-rate analytical and problem-solving skills
• Highly organised and able to manage a varied workload. 
• Working understanding and appreciation for information legislation such as GDPR
• Experience of working in a charity / not for profit sector desirable

Based: London

Salary: £45,000-£47,000

Reporting to: Director of Finance and Resources

Closing date for applications: Monday, 13th July, 2020

If you are interested in this excellent opportunity, please send your CV and Cover Letter to Sheena Pentin at Careers4Change.

FUNDRAISING AND OPERATIONS MANAGER

Reporting to: Executive Director 

Based at Choices Offices (390 Caledonian Road, N1 1DN) or at home during lockdown

Salary: £28,000 pro rata plus pension contributions in line with the Government’s statutory requirement

Hours of work: This is a part-time role of 2.5 day/week (20 hours). You will occasionally be required to work out of hours and flexibility will be expected.

This contract is for one year with the possibility of extension

Safeguarding: Appointment will be subject to a satisfactory enhanced DBS check.

About the role:

This is a varied and interesting role in which you’ll play an important part in supporting Choices and its growth. The Fundraising and Operations Manager will manage and develop our community fundraising (individual giving and events) and support the Executive Director with running our grant application fundraising.The role also involves developing new areas of fundraising (e.g. corporate; major gifts; mid-level giving), as well as ensuring the smooth running of our office and operations.This is predominantly a fundraising role which includes the management of our office and programmatic operations, given the overlap of impact reporting and data management responsibilities.

About the candidate:

The ideal candidate will be highly organised, creative and self-starting, bringing relevant experience to the role. This job would suit an experienced fundraiser returning to work after a career break, or someone earlier in their career who is ready to take on more responsibility and play a key role in Choices’ future development. As a part time role, it would suit someone looking to work in fundraising and operations whilst also pursuing other interests or meeting caring commitments.

One of the benefits of working in a small charity as a key member of a friendly team is that you can make your role your own and develop it further according to your interests and skills. The successful candidate will therefore be able to demonstrate they are an entrepreneurial self-starter who would relish this opportunity.

About Choices:

Choices is charity that operates from a Christian ethos of compassion, care and respect, delivering services in the community and in prisons including:

-       Non-directive, non-judgmental support for those facing unplanned pregnancy

-       Counselling support for those coming to terms with a decision to terminate a pregnancy or facing anxiety during pregnancy

-       Befriending services for pregnant women and new mothers facing low income, isolation and anxiety

-       Counselling for women in prison supporting them through issues of child separation 

There is an occupational requirement attached to this role requiring you to be a practicing Christian.

Job Description: The Fundraising and Operations Manager will be responsible for two main areas of work and time will be split between the two as the work dictates:

1) managing and developing our fundraising work, with a focus on individual giving, campaigns and events, but also exploring the development of new income streams (e.g. mid-level giving; major donors)

2) managing office operations, and supporting programmatic monitoring and evaluation

Specific tasks include (but are not limited to):

1.  FUNDRAISING

• Stewarding existing supporters through existing means (e.g. sending out newsletters via MailChimp) and developing a more creative and sustainable stewardship programme

• Communicating with individual givers via email and phone

• Identification of mid-level and major donor prospects among individual givers, and proactive prospect research and cultivation

• Supporting external grant-writers to apply for grants, and report-writing

• Managing, recording and submitting monthly appeals to trusts and foundations

• Organising both fundraising and stewardship events

• Running online campaigns and appeals, including creating assets, writing copy, merging emails, using social media platforms.

• Keeping accurate and up-to-date records of grants and securely storing all fundraising data (e.g. donor data, Gift Aid forms) in accordance with GDPR)

• Managing all fundraising data, including managing and developing the use of a CRM database (currently Salesforce) that is also used to store client data.

2.  OPERATIONS

• Running our office processes and procedures (eg Health & Safety and insurance, managing office services, utilities, petty cash, data storage, updating policies, general office upkeep including stationary, office supplies etc)

• Operational support for different project areas (eg collating statistics, updating the database, creating evaluation reports, managing volunteer applications, etc)

• Taking responsibility along with other staff for answering phone calls, booking appointments for clients

• Developing the CRM for recording client data and impact reporting in addition to donor data

• Attend Choices Management Team meetings (on Thursdays) and occasionally attend Board meetings as required (weekday evenings)

PLEASE NOTE: This job description gives a broad overview of the types of responsibilities but is subject to change in discussion with line manager/trustees based on needs/demands in the work of Choices Islington.

PERSON SPECIFICATION:

Essential:

•  Mature Christian faith. In order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

• Supportive of the work of Choices

• Experience of working as a fundraiser (ideally within individual giving and community fundraising)

• Excellent communication skills, both written and oral, with experience of engaging with a wide range of stakeholders

• Ability to proactively build and develop positive relationships internally and externally 

• Excellent organisation skills

• Strong project management/administration skills, preferably in the charity sector

• IT and social media literate (experience of mailing systems e.g. MailChimp is desirable)

• Experience of working with CRMs/databases 

• Self-motivated and confident working alone

• Solutions-focused

• Excellent interpersonal skills and team player

• Capacity to be flexible and innovative in the changing circumstances of a small, but growing charity

Desirable:

• Entrepreneurial thinking

• Knowledge of safeguarding

• Knowledge and experience of using Salesforce (CRM)

How to apply:

Application is by CV and covering letter with reference to the job description and person specification. Please set out clearly what skills, experience and qualities you will bring to the role and how your Christian faith informs your understanding of Choices’ work and vision.

Please include the name and contact details of two referees: one to be your most recent employer and the other a senior leader at your church who knows you well. References will not be sought prior to the interview.

The closing date for applications is 10.00am on June 30th, but we may close before this if we find the right candidate. You will be notified if you have been shortlisted for an interview.

We are looking for a Specialist Services Manager to join our team.  You’ll likely be either an Advice Supervisor or experienced Adviser (caseworker).  Your role will encompass all aspects of service management including advice supervision, line management, and preparation of service reports.  If you are passionate about supporting individuals and families in need, have a minimum of three years Adviser experience (Citizens Advice or equivalent accreditation), are a natural team leader with project management experience, and are interested in joining a dedicated professional team we would love to hear from you.

You must be prepared to work flexibly, currently due to the Covid-19 Pandemic, work will be home based until a time when our offices (Mitcham, Morden and Streatham Hill) re-open.  Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

upReach are seeking to hire a Strategic Project Manager / Chief of Staff. This is an exciting opportunity to work directly with the CEO, and would suit individuals who have a passion for social mobility and are used to operating in a fast paced environment.

The successful candidate will be working with the CEO and key team members on strategic projects, business planning, internal communication, governance, and other internal operations.

Full details of the vacancy can be found on the upReach website.

To apply, please send a CV and tailored Covering Letter.

About the Youth Endowment Fund

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

Over the last few years, evidence suggests that growing numbers of children and young people have been affected by violent crime. More children have been found carrying knives and a growing number have been recorded as victims. We believe that each individual child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime.

To succeed we must do two things brilliant. Firstly we must: ‘Find what works’. We have a team of expert grant makers and researchers funding and evaluating programmes to find out what works. By itself though this won’t matter. We have to be just as good at: ‘Make change happen’. To make change happen, we will have to take people with us. This is where you come in. We won’t change anything unless we can build a powerful coalition of schools, teachers, heads, unions, and more who want to see knife crime reduced. It is your job to build this coalition and make sure that change happens.

Key responsibilities

Most fundamentally, you lead on ensuring that the Youth Endowment Fund successfully makes change happen in the world of education. You will do this by:

• Building fantastic external relationships and coalitions: If we are to have a chance at changing practices in the world of education, we will need to build deep and trusting relationships. Every time we run a themed round of funding (from exclusions to mentoring) we will want to build a coalition of engaged supporters in the education sector who care about our area of focus. It will be your job to build and strengthen these relationships.
• Overseeing the change process when the theme is linked to education: Twice a year we will launch a change process made up of a number of stages. It is your job to ensure this process is followed and that all parts of the organisation play their part:
  • Selecting an area of focus for a grant round, e.g., exclusions, alternative provision, mentoring.
  • Preparing for a grant round, which includes building coalitions, engaging young people, summarising the existing evidence, mapping power and influence.
  • Delivering the grant round, which includes selecting high quality applications, supporting and improving them and selecting the best.
  • Evaluating the outcomes, which includes finding what works and why it works.
  • Delivering impact, which includes scaling up great charities, spreading great practice and pushing for system changes.
• Identifying and delivering the best way to achieve change: In each theme-based grant round related to education it is your job to ensure we find the best way to achieve change. You decide whether there are particular practices we should look to spread or systems that we should look to change. In all of this you will be looking to work with the coalitions that you have built.
• As a senior member of staff in the organisation you also:
  • Build a culture where it is natural to perform well and support colleagues brilliantly.
  • Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

About You

You are this sort of person:

• You make change happen. You have experience of finding ways to make things happen. You especially excel in situations of ambiguity where there are not clear rules to follow, previous patterns to copy or clear evidence of what will work.
• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15 year old student. Listening to people from all backgrounds matters to you.
• You understand teachers and the education sector: You really understand how teachers and heads think – perhaps because you were a teacher. You might ideally have some experience working with the teachers’ unions, Ofsted and other key organisations that influence teaching. (It is a huge unexpected bonus if you also understand either policing, the youth sector or children’s social care).
• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
• You write very well: You write clearly without using jargon. You are good at being brief. Your writing is persuasive when you want it to be.
• You are both organised and flexible: You are a very organised person who can juggle multiple things while always being clear what the overall goal is. People comment on how well organised you are. But you are also highly flexible. When the situation changes, you are happy to change your plan.
• You are fascinated and thoughtful on how change happens. You have the cognitive intelligence, emotional intelligence and experience to find the ways to make change happen when there are multiple stakeholders. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. You are interested in behavioural change.
• You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view.
• You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of youth violence.
• You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.
• You are committed to equality, diversity and inclusion.

You must have this sort of experience

You have …

• Built Partnerships or Coalitions: You have significant experience in building partnerships or coalitions. You can show how these have been effective in delivering change.
• Worked in the education sector: You have worked in the education sector, this might be as a teacher but doesn’t have to be.

While it is not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

To Apply

Apply by 9am 12th July, 2020.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

Interview week commencing 27th July

Panel interview week commencing 3rd August

Due to the large number of applications we receive, it is not possible to write to you should you not be shortlisted. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Charlton Athletic Community Trust (CACT) are looking to recruit a Management Accountant to ensure that CACT’s financial records are maintained accurately and kept up to date.  The successful candidate will be responsible for monitoring financial performance and explaining variances to budget, and together with the Director of Finance, ensuring that statutory reporting requirements are complied with. 

Applicants must be part or fully qualified professional accountants and have experience of ledger management and reconciliations, as well as management accounts preparation.

For further information please download an application pack.

About the Youth Endowment Fund

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

Over the last few years, evidence suggests that growing numbers of children and young people have been affected by violent crime. More children have been found carrying knives and a growing number have been recorded as victims. We believe that each individual child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime.

To succeed we must do two things brilliant. Firstly we must: ‘Find what works’. We have a team of expert grant makers and researchers funding and evaluating programmes to find out what works. By itself though this won’t matter. We have to be just as good at: ‘Make change happen’. To make change happen, we will have to take people with us. This is where you come in. We won’t change anything unless we can build a powerful coalition of youth charities and youth workers who want to see knife crime reduced. It is your job to build this coalition and make sure that change happens.

Key responsibilities

Most fundamentally, you lead on ensuring that the Youth Endowment Fund successfully makes change happen in the youth sector. You will do this by:

• Building fantastic external relationships and coalitions: If we are to have a chance at changing practices in the youth sector, we will need to build deep and trusting relationships. Every time we run a themed round of funding (from mentoring to detached youthwork) we will want to build a coalition of engaged supporters in the youth sector who care about this area of focus. It will be your job to build and strengthen these relationships.
• Overseeing the change process when the theme is linked to the youth sector: Twice a year we will launch a change process made up of a number of stages. It is your job to ensure this process is followed and that all parts of the organisation play their part:
  • Selecting an area of focus for a grant round, e.g., exclusions, alternative provision, mentoring.
  • Preparing for a grant round, which includes building coalitions, engaging young people, summarising the existing evidence, mapping power and influence.
  • Delivering the grant round, which includes selecting high quality applications, supporting and improving them and selecting the best.
  • Evaluating the outcomes, which includes finding what works and why it works.
  • Delivering impact, which includes scaling up great charities, spreading great practice and pushing for system changes.
• Identifying and delivering the best way to achieve change: In each theme-based grant related to the youth sector round it is your job to ensure we find the best way to achieve change. You decide whether there are particular practices we should look to spread or systems that we should look to change. In all of this you will be looking to work with the coalitions that you have built.
• As a senior member of staff in the organisation you also:
  • Build a culture where it is natural to perform well and support colleagues brilliantly.
  • Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

About You

You are this sort of person:

• You make change happen. You have experience of finding ways to make things happen. You especially excel in situations of ambiguity where there are not clear rules to follow, previous patterns to copy or clear evidence of what will work.
• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15 year old student. Listening to people from all backgrounds matters to you.
• You understand the youth sector and youth workers: You really understand how the youth sector works; you have worked in it or with it. You would ideally have some experience working with young people directly. (It is a huge unexpected bonus if you also understand either policing, the education sector or children’s social care).
• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
• You write very well: You write clearly without using jargon. You are good at being brief. Your writing is persuasive when you want it to be.
• You are both organised and flexible: You are a very organised person who can juggle multiple things while always being clear what the overall goal is. People comment on how well organised you are. But you are also highly flexible. When the situation changes, you are happy to change your plan.
• You are fascinated and thoughtful on how change happens. You have the cognitive intelligence, emotional intelligence and experience to find the ways to make change happen when there are multiple stakeholders. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. You are interested in behavioural change.
• You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view.
• You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of youth violence.
• You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.
• You are committed to equality, diversity and inclusion.

You must have this sort of experience

You have …

• Built Partnerships or Coalitions: You have significant experience in building partnerships or coalitions. You can show how these have been effective in delivering change.
• Worked in or with the youth sector: You have worked in or with the youth sector for a number of years, this might be working directly with young people but doesn’t have to be.

While it is not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

To Apply

Closing date for applications is 9am 12th July 2020

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

Interview week commencing 27th July

Panel interview week commencing 3rd August

Due to the large number of applications we receive, it is not possible to write to you should you not be shortlisted. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

ABOUT US

The Diana Award is proud to be the only charity set up in memory of Diana, Princess of Wales and her belief that young people have the power to change the world. It’s a big mission but there are two things within it that we focus our charity’s efforts on – young people and change.

Throughout all of our programmes and initiatives ‘change’ for and by young people is central. We all play our part to help realise this vision and our team is diverse in its talents and roles. Day-to-day we can be found working out in the community with young people through our anti-bullying and mentoring initiatives, fundraising, managing our valued corporate partners, providing vital HR and communications support, celebrating young people in memory of Princess Diana and plenty more.

We’re not your typical organisation. From the moment that you join The Diana Award, you’re part of our family. Together, we are united by our shared belief that young people can change the world, and, by our values: passion, collaboration, integrity, ambition and unity.

THE ROLE

The The Diana Award’s Mentoring Programme works with schools to target young people (aged 11-18yrs) who are at risk of becoming NEET (Not in education or employment) and who may benefit from having a positive role model.  We support these young people by collaborating with local partners and businesses who provide mentors to give them life-changing experiences and insights into the world of work.

The programme places a strong emphasis on social action; in addition to career skills training, mentors and mentees work together to develop a campaign around a social issue that affects their community. This two pronged approach prepares young people for their post-secondary future and instils a sense of active citizenship. Your role is key to the success of our Mentoring Programme as you will be working with our inspiring corporate mentors. You will be responsible for facilitating their induction and training, supporting them on their individual journey's through the programme and ensuring relevant feedback is given for them to share with their employer.

In addition to supporting our volunteer mentors, you will also play a vital role in ensuring that all participants involved in the programme are safeguarded effectively, as Mentoring Programme Safeguarding Lead.

RESPONSIBILITIES

Volunteer Coordination

This role will be responsible for supporting mentors across Leeds, Birmingham, London and Jersey. Travel to those regions will be required for meetings and training sessions.

• Coordinate all aspects of the volunteer mentor journey from attracting businesses and individuals, safe recruitment and selection (including DBS checks), training and ongoing support

• Design and facilitate a high quality bespoke training programme designed for Mentors, both online and face to face

• Act as a central point of contact for mentoring enquiries

• Coordinate communications to corporate partners and mentors about the mentoring programme

• Work with the Programme Manager and Communications Team to promote mentor opportunities across owned channels, and more widely

• Work with the Impact and Evaluation Team to deliver an effective evaluation framework which captures the mentor journey/experience and the impact of the programme more widely

• Develop robust volunteer policies and procedures which comply with Diana Award organisational policies, and current legislation (including risk management, health and safety, safeguarding and data protection)

• Coordinate workplace visits, career days and work experience opportunities for mentees (with support from the wider Mentoring Team)

Safeguarding Officer

Act as Safeguarding Lead for the Mentoring Programme, duties and responsibilities as follows.

Mentoring Programme Safeguarding Lead

• Act as the first point of contact for any safeguarding concerns for the Mentoring Programme, and in the absence of other programme leads more organisation wide, as is required

• Lead on the design and review of capturing informed consent from programme participants

• Ensure all safeguarding issues concerning mentees are responded to appropriately

• Ensure that mentors understand our safeguarding policy and procedures and know what to do if they have concerns about a mentee’s welfare, delivered both through the training programme, and on an ongoing basis

• Receive and record information from anyone who has concerns about a mentee taking part in the programme

• Take the lead on responding to information that may constitute a safeguarding concern, including a concern that an adult involved in the programme may present a risk to beneficiaries

• Liaise with/pass on information to and receive information from statutory agencies where required

General Safeguarding Duties 

• Work with fellow safeguarding officers in developing and reviewing The Diana Award’s safeguarding policies and procedures

• Store and retain records according to legal requirements and The Diana Award’s safeguarding policy and procedures

• Be familiar with issues relating to child protection, safeguarding and abuse, and keep up to date with new developments in this area

• Attend regular training in issues relevant to safeguarding and share knowledge from that training with everyone who works or volunteers with or for children, young people and adults at risk at The Diana Award

• Attend monthly safeguarding forum meetings, and other meetings as arranged

• Work flexibly as may be required and carry out any other reasonable duties

PERSON SPECIFICATION

Skills

• Excellent interpersonal skills, including verbal and written communication

• Excellent organisational skills and attention to detail

• Excellent IT skills, including MS Office Suite

• Excellent public speaking and presentation skills

• Ability to prioritise own workload and deal with competing demands

• Ability to build relationships and work successfully with people at all levels

• Ability to work independently and as part of a team

Experience/Knowledge

• Experience of volunteer management (experience working with corporate volunteers is a bonus)

• Knowledge and experience in safeguarding and child protection (or willingness to undertake training)

• Experience of writing clear, concise and engaging policies and procedures

• A proven track record in designing and delivering effective and engaging training to volunteers

Personal Attributes

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission

• Personal integrity and credibility

• Resilience

• A ‘can do’ attitude

• Commitment to self-development

• Commitment to keeping up to date with key trends/developments in the sector

• Good judgement

• Driven to achieve great results

• Ability to work well under pressure

• Energetic, flexible, willingness to work outside of ‘normal’ office hours

SAFER RECRUITMENT

The Diana Award is committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.