Store Manager Jobs in London

In this multi-faceted essential role, you will be the first point of contact for our supporters and provide high-quality customer service and support, from handling enquiries through to  resolution, processing income donations, sending out donation thank you letters and  supporter materials, all in a professional manner.

It is an exciting time to join King’s College Hospital Charity and the Fundraising and Communications Team to support our innovative and ambitious fundraising targets. We recently had our biggest ever team at the 2024 London Landmarks Half Marathon, with 96 runners representing Team King’s and over £85,000 raised for our hospitals. The Great Hospital Hike, our flagship fundraising event, also raised over £160,000 for our hospitals, with our supporters walking the 18-mile route from King’s College Hospital in Denmark Hill to the Princess Royal University Hospital in Bromley.

The Supporter Services Assistant is often the first point of contact at the charity for supporters - handling enquiries, processing income, sending out donation thank you letters and supporter materials and mass postal mailings, where required. You will combine excellent supporter care and customer service with administrative efficiency and attention to detail to ensure that the supporter experience is smooth and positive from start to finish. You'll be skilled at listening and responding to queries appropriately, both over the telephone, via email and letter.

You will use the Access Charity Customer Relationship Management (CRM) database to make sure all supporter information is recorded consistently, kept up to date and maintained in accordance with database management procedures. You will work closely with the Database Manager and Senior Fundraising Operations Officer to highlight opportunities for improvements to processes and procedures.

Key Responsibilities:

• To give supporters a positive, consistent experience in all their interactions with the Charity, especially in response to enquiries, income handling and donor thanking.
• To ensure that income is recorded accurately and promptly on the CRM database to enable the Finance team to reconcile and correctly allocate income, and the Fundraising team to have financial oversight of their fundraising activities.
• To ensure that supporter records on the CRM database are kept up to date, adding enquiry responses, donation correspondence and amending records where requested by either the supporter, members of the Fundraising & Communications team or wider charity colleagues.

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life.

Please review the job pack for full details on the role. We want to hear from if you are interested in helping us make a difference in our communities, possess the skills and experience outlined in the job pack and our values resonate with you. 

Peer Support Group Development Officer

We have two positions available:

Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)

• Please note that you MUST Live in the area/region that you are applying for

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region that you are applying for:

            Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

            Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. 

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. 

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey. 

Responsibilities and Person Specification:

Working closely with the CEO, the Director of Policy and Influencing and the Head of Influencing, the Head of Policy and Research will lead an ambitious programme of research and policy development - with the experience of older people in poverty at the core - to secure change on reserved policy issues across the UK. The Head of Policy and Research will work proactively, collaboratively and strategically with internal and external stakeholders to secure support for our policy and practice recommendations and make them a reality. They will provide effective, inspirational, transparent and compassionate leadership and line management to colleagues in the Policy and Research department. This is one of two new roles in our well established Policy and Influencing Directorate, building on our commitment to drive forward policy change that tackles poverty in later life. 

You should have a passion to tackle poverty in later life, significant experience leading and evaluating large and complex programmes of strategic policy work and devising creative and workable policy solutions that are adopted by UK Government, businesses and/or regulators. It’s also essential to be an experienced line manager and team player, collaborating with internal and external stakeholders across the nations to secure policy change. 

For full details on the role and requirements, please read the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification, but you do meet most of them and are excited about the role, we encourage you to apply anyway.

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.

What it’s like to work at Independent Age: 

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. 

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.

You can find out more about what it’s like to work at Independent Age on the careers page of our website. 

Application Process: 

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format). 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do however include dates of employment. Please ensure the title of any uploads does not contain your name.

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role. 

Closing Date: 23:29 on Monday 12th August. 

Interview Dates: Online interviews on Monday 19th and Tuesday 20th August with flexibility if candidates would find these dates difficult. 

We are looking for a part timemotivated and expert HR Professional for up to 14 hours a week, to develop and implement strategic HR initiatives to support the implementation of Young Roots’ strategy, with a particular focus on our culture, staff wellbeing, and Diversity, Equity, and Inclusion. This could include developing our future People Strategy, rewards and recognition, our DEI and wellbeing strategies and/or driving implementation of initiatives within those strategies, for example through introducing staff benefits, learning and development plans, hybrid working policies and/or employment policies.

Our new strategy 24-27 envisages growth of our staff team, greater use of volunteers to deliver our services and makes clear that our values will be at the heart of everything we do. We are seeking a strategic thinker to drive our HR strategies to support the implementation of this strategy.

At Young Roots, diversity, equality, and inclusion are central to our values and how we work. We are proud of our commitment to diversity, equity, and inclusion & well-being of our people, and have DEI and wellbeing committees to guide and lead these aspects of our work. These committees are made up of trustees and staff members to reflect our commitment at all levels of Young Roots.

You will bring expertise and drive to develop our high-level HR plans to support the implementation of our strategy, particularly with a view to supporting a positive culture and embedding our values into everything we do.  With the help of internal stakeholders, you will shape and drive our DEI and well-being agenda across Young Roots, ultimately making Young Roots a great place to work for all of our people. This will include overseeing the formulation of work programmes, projects and plans, policies, procedures, objectives, and outcomes and being accountable for regularly monitoring, reviewing, evaluating, and reporting on performance. 

This will include working closely with the CEO, HR Manager, the wellbeing & DEI committees, and other key stakeholders

For further information please download our job pack for the role

Job Description
Title: Operations Administrator
Reports to: Associate Director of Business & Operations
Based: Remotely - however must be willing and able to travel as and when required to meetings and events.
Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.
Key Responsibilities:
•
Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.
•
Collate websites update requests and liaise with Communications Team to instigate the changes.
•
Proofreading and final point of sign off before Senior Managers.
•
Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.
•
Diary Management for the senior management team
•
Minute taking and writing for Senior Management.
•
Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.
•
Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.
• Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.
•
Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:
-
Educated to GCSE level
-
Excellent verbal and written communication skills
-
Competent in Microsoft Word and Excel
-
Excellent organisational skills, with the ability to prioritise and manage own workload
- Can undertake a wide variety of tasks and multi-task with ease
-
Ability to work on own initiative
-
Good attention to detail and accuracy
-
Can work flexibly, and as part of a team
-
Methodical and thorough approach to work
-
Friendly and polite

Key information

Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum

Key skills

Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation

Job description

Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.

Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.

Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:

- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.

Key responsibilities:

- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.

This role will require an enhanced criminal record check.

Benefits:

- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
 

About you
Essential:

- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
 

Desirable:

Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

How we recruit

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.

REF-215739

Executive Assistant to Oasis Group CEO

(a charity committed to community transformation)

Permanent, full-time contract.

Salary:  £37,416 per annum (Including London Weighting)

 Are you an Executive Assistant or Operations Manager looking to work for a charitable organisation that is passionate about making positive change to the communities it works in?  Oasis has a new opportunity for an Executive Assistant to provide high level support for our Group CEO.

Oasis Charitable Trust is a growing and fast-moving charitable organisation, a movement supporting young people and their families in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full, God-given potential.

An opportunity has arisen for an organised and experienced senior-level Executive Assistant who is comfortable supporting our Group CEO and working alongside our Founder. Working as a key part of the Oasis Group Office, no two days will be the same and the pace is fast, yet the work and opportunities will be hugely rewarding.

This key role requires the successful candidate to:

· Provide support to the Group CEO in leading the Oasis family, ensuring effective governance systems and managing innovation and development

· Provide executive level in-person support to our Group CEO which may mean UK travel to meetings, media appearances and conferences.

· Collaborate with other members of the Oasis Group Office to provide general administrative support and diary management to Oasis senior leaders

· Offer wider project support when needed (e.g. events and gatherings).

This is a challenging role working with a team of inspirational and driven, high-profile change-makers.  You will be well-supported by the Group CEO and Founder and will work alongside the Founder’s EA and Group Office Assistant. The successful applicant will be able to demonstrate professionalism, calmness and be an ambassador for the Oasis ethos in their day-to-day work. Working alongside the Founder and Group CEO require this role to be largely London office-based with occasional national travel.

For your expertise and commitment, Oasis can offer:

· An opportunity to work alongside people with passion and a purpose, being part of senior level meetings in media and government.

· A truly supportive network and family of staff in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% Employer contributions.

· 25 days annual leave (plus Bank Holiday), rising to 33 days over time.

· A Cycle to Work scheme and eligibility to join a cashplan healthcare scheme.

· The opportunity to be part of a movement making positive change in communities.

For further information or to apply, please go to the Oasis UK charity website. 

This is a rolling recruitment campaign until a suitable candidate is found, so please submit your CV and covering letter at your earliest convenience .  In your covering letter, please answer the following three questions:

1. What inspires you about this role and what is your motivation for applying?

2. Please give examples that demonstrate you have the personal qualities, experience and knowledge required for this role.  As well as general administrative skills, highlight your experience servicing senior staff, Boards/Trustee meetings, your innovative/entrepreneurial flair, project work, any volunteer work and transferrable skills you can bring.

 3. After researching the Oasis ethos and 9 Habits, do any of these stand out to you?  How might you incorporate them in your daily work and practice?

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  If you require any assistance to overcome potential barriers, please let us know.  Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.  The successful candidate will need to show proof of right to work in the UK.  Oasis supports Equal Opportunities. Registered Charity No. 1026487

Overview of Go-Forward:

This is an exciting opportunity to join a small charity at a time of big growth. Go-Forward Youth was founded by care leavers to provide support to care experienced young people as they transition to adulthood and independence. Our core aim is to reduce social isolation and improve outcomes for young adults who have recently left the care system by offering a place for them to turn in moments of loneliness, crisis and celebration, and offering programmes that support them to develop the skills required for living independently. Our long-term vision is to combat the stigma that surrounds care leaving so that care leavers feel supported and empowered to achieve their ambitions without barriers to access.

We run a busy programme of social activities, personal development and employability skills training for care leavers across London and are looking for a hardworking, highly motivated and conscientious individual to take responsibility for the day-to-day administration of the charity.

Main Tasks:

To support the Go-Forward Youth CEO in maintaining professional, robust, and efficient administrative systems and records for both Go-Forward Youth as follows:

1.Be the first point of contact for both entities and to manage the office email account and diary, drawing to CEO, Funding Manager or Chair of Trustees matters that they need to action, and ensuring that we respond in timely fashion to all external communications.

2. Administration of courses and programmes

a. Maintain lists of participants and volunteers, including attendance logs

b. Ensure that we maintain appropriate records for each – for identification and compliance, for communications, and for programme progress

c. Produce and distribute regular updates to both volunteers and programme participants

d. Liaise with Local Authorities (LAs) regarding the administrative aspects of developing Go-Forward Youth projects and programmes in other LA boroughs

e. Assist with recruitment and onboarding and on boarding of new staff.

f. Maintain risk assessment, safeguarding, fire safety and other records, making sure all policies are reviewed and updated yearly. Ensure that all staff and volunteers working with clients have been DBS checked (Enhanced).

3. Administration of grant applications

a. Support the Funding Manager by logging, recording and monitoring the progress of Go-Forward Youth grant and funding applications, along with report deadline.

b. Update the CEO and Trustees on in-progress funding applications and ensure action is taken and deadlines are met where necessary.

c. For grants won, ensure that reporting cycles are noted in the charity’s diary, and that the appropriate reports to funders get sent

4. Administration of Board and other internal compliance processes

a. Meet with the CEO weekly to review the overall performance and objectives of the charity.

b. Maintain systemised record keeping of invoices and receipts, to be stored securely and sent to the relevant key personnel.

c. Undertake any other administrative activity necessary to support the smooth running of the charity as instructed by the CEO.

d. Assist the Treasurer or Chair in the preparation, administration and submission of the annual accounts to the Charity Commission and Companies House in a timely manner.

e. Assist in the preparation of board meeting papers, including circulating meeting agendas and taking and distributing minutes of meetings as required.

f. Prepare and send out personalised birthday and celebration cards to young participants.

g. Look for opportunities to create, develop and streamline existing office systems.

h. Support the administration of the lived-experience-led Youth Advisory Board (YAB) and Own-It Alumni Network.

i. Maintain and develop clear and full electronic and physical filing systems.

j. Organise the logistics, catering and other event organisation for the quarterly Trustee meetings and other ad hoc meetings and events as appropriate.

5. Administration of external communications

a. Update and review the communication channels, via website or social media fortnightly.

What would we like…?

We are looking for a motivated and talented individual to bolster the analytical and data visualisation capacity across Ambition Institute’s Partnerships division. 
 
As a Partnerships Data Analyst, you’ll be the expert on providing easy-to-understand data visualisation and reporting solutions to support Ambition Institute’s Sales, Partnerships, Marketing, Admissions and Development teams. 
 
Sitting in the Partnerships Operations team, you will work with stakeholders across the department to provide teams with data driven insight that enables the teams to make effective decisions and to monitor their recruitment pipeline efficiently and accurately. 

We would like you to:

• Support continuous improvement by building reporting tools to improve task efficiency for internal customers, and investigate and resolve data issues and queries  
• Ensure accuracy and consistency between our data and DfE and Ofsted data, and benchmark our data against public sector statistics.
• Produce regular reports for senior stakeholders, providing oversight and insights into recruitment pipelines and performance using Power BI and Salesforce.  
• Provide written and in person guidance on how to use reporting tools, interpret data, and maintain data cleanliness within the department.  

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Associate Director of Partnerships Operations.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 

Skills, Knowledge and Experience

To succeed in this role you'll have proven experience in working with quantitative data, undertaking analysis and providing reports to senior stakeholders. You will need to have experience of working with data stored in a CRM such as Salesforce, Excel skills, and proficiency with data visualisation tools such as Power BI or similar. Strong communication skills, the ability to build relationships with stakeholders, and the ability to manage sensitive information with discretion are also essential in this role.

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations.

All applications must be received by the closing date 23:59 on 5th August 2024. Interviews are expected to take place in the week commencing 12th August 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

For any questions or queries please visit our careers page where you'll find some FAQs.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

ABOUT BOND

Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.

MAIN PURPOSE OF THE JOB

We are looking for maternity cover for our current Salesforce Adviser. 

The role is responsible for the management and development of the Salesforce CRM, which is Bond’s primary source of data and is used for essential business including member administration and engagement, managing contacts, event bookings, feedback forms and lead management. This role is managed by the Membership and Marketing Manager and works across all Bond teams and CEO.

In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system.

Working across the organisation, the postholder is responsible for maintaining and developing Bond’s CRM (Salesforce). This includes improving the overall structure of the system including creating new record types and fields, automations via workflows, taking responsibility for data cleansing processes, developing and adapting pipelines and updating reporting and dashboards to serve the organisation.

The role is pivotal in providing high quality data to support strategic decision-making across the organisation, with a primary focus on data to support member retention and acquisition and build stakeholder engagement. This involves supporting staff members to ensure that all activity with members and stakeholders is logged and held in Salesforce as a single source of truth. 

The role works closely with colleagues to maintain the associated Salesforce Community Cloud platform – the place where members communicate with each other through the Bond working groups and customers connect to our events, corporate partners, Bond Supplier Directory and recruitment services.

The post-holder will work with other team members to ensure that Bond’s digital infrastructure is seamlessly integrated with Salesforce, including its finance systems, e-marketing, events and other systems. 

KEY TASKS / OBJECTIVES WITHIN THE CONTRACTED PERIOD

• Manage and develop Salesforce over the course of the contract ensuring any changes made are documented in Bond’s Digital HQ
• Ensure Salesforce is enabled so that all Bond’s activities with members and key stakeholders can be accurately logged and reported on – to give us an accurate and true picture of the level of engagement of our members
• Build the data culture in the organisation and upskill staff to use Salesforce efficiently and effectively – including data collection, automated processes and reporting - to ensure cross-organisation use
• Continue the implementation of Bond’s Salesforce Data Cleaning project
• Continue supporting the Certinia Consultant and Finance team with the improvements to the Certinia Finance System. 
• Ensure the Salesforce back-up and disaster risk recovery solution is maintained and respond to any data breaches, alerts or notifications
• Set up and rollout new SF Community Cloud updates (eg: the events package)
• Troubleshoot and find solutions to any SF technical issues
• Contribute to the development and implementation of Bond’s digital strategy
• Contribute to relevant Bond/team strategies and plans and the annual planning and budgeting cycle.

MAIN RESPONSIBILITIES

Salesforce development, integration and user adoption

• Lead the ongoing strategic and operational development of Salesforce to ensure it continues to meet Bond’s business needs. 
• Design and implement new processes where needed, trialling different approaches and suggesting improvements to enhance data capturing for future reporting needs.
• Work collaboratively across teams within Bond to ensure Salesforce meets their needs, including researching and implementing additional add-ons where required. 
• Ensure Salesforce is maintained, developed and improved and integrated with other Bond systems as required.
• Troubleshoot issues and provide technical support to ensure they are resolved.
• Be the main point of contact for all Salesforce queries and issues within Bond.
• Provide training, support and advice to enable Bond staff to confidently use Salesforce on a daily basis. This includes setting up and inducting new Bond staff and the development of clear and consistent processes and procedures.
• Create, update and maintain documentation around digital processes and systems. 
• Keep abreast of the latest Salesforce developments and use this knowledge to make improvements to Bond’s Salesforce architecture and features.
• Work alongside Digital Projects Adviser to develop and implement Bond’s digital strategy

Data gathering, analysis and reporting

• Implement a standard approach to data capture and reporting to ensure that the information contributes to Bond’s overall perspective on member, customer and stakeholder engagement.
• Implement Bond’s Data Cleansing project, ensuring old data is removed from the system, working with Bond’s Business and Operations manager/Data Protection Officer to ensure that data is held in accordance with Bond’s data protection policy.
• Monitor and maintain Bond’s data back-up and disaster recovery solution and processes
• Set up reports and dashboards to enable staff to monitor, analyse and report on their work and activity and gain insights to inform business and service development.

Member experience and community website

• Maintain, develop and improve Salesforce Community Cloud
• Work alongside the Digital Projects Adviser to test and update custom-built packages where required
• Update and maintain the digital projects tracker, ensuring projects are prioritised as per the business requirements
• Work with external suppliers as required.

PERSON SPECIFICATION

Essential

1. Certified Salesforce Administrator Credential OR extensive Salesforce Administrator experience at an international development or third sector organisation.
2. Demonstrable experience and proactive approach to improving CRM functionality to meet business need.
3. Demonstrable understanding of process automation tools, such as Process Builder and Flows.
4. Experience of using Salesforce to create reports and dashboards and extract data in order to develop customer/stakeholder insight.
5. Experience of integrating Salesforce add-ons.
6. Experience of managing a complex data cleaning project.
7. Excellent written and verbal communication skills, also showing a technical competence when liaising with developers.
8. Good organisational skills: ability to oversee multiple projects and prioritise resources where necessary and work on own initiative to deadlines.
9. Creative thinker and a problem solving “can do” attitude.

Desirable

• Experience of salesforce community cloud.
• Experience of working in a membership organisation.
• Experience of using content management systems and/or e-commerce systems.
• Experience of using integrated CRM and e-marketing systems (ie, Campaign Monitor for Salesforce).

BENEFITS

Bond offers a competitive salary and benefits package including: 

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 
• 7% pension contributions (staff pay 3.5%)
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month) 
• Staff Development days 
• Perk Box access 
• Employee Assistance Programme 
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family) 
• Interest free season ticket loan 

HOW TO APPLY

To apply, submit your CV and Cover Letter by midnight on Sunday 18th August 2024.

In the Cover Letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

BOND AND EQUAL OPPORTUNITIES

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the AEDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour. 

 In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes. 

SUBJECT OF EMPLOYMENT AT BOND

If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.

Responsibilities and Person Specification: 

The Writer/Editor will work as part of a team to create and update our range of Information and Advice resources for older people facing financial hardship. You should have experience of developing resources aimed at the public, and the ability to write clear, concise text that presents complex issues in an accessible way. You should be able to deliver, receive and act upon feedback on content, and engage with older people to test out new materials.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting our website,

Salary information: 

Hybrid working in London: £32,682 per year, increasing to £33,600 after 6 months and £34,493 after 12 months  

Homebased (with regular travel to London): £29,453 per year, increasing to £30,267 after 6 months and £31,054 after 12 months 

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate may be required for this role.

Closing Date: Monday 12 August 

Interview Dates: 

• Wednesday 4 September
• Thursday 5 September
• Friday 6 September

As our Public affairs lead, you will design and deliver a political engagement strategy to secure real climate commitments from the government to reduce the environmental harms of advertising including an end to high carbon ads, public space planning reforms to stop billboards blighting our communities and the introduction of demand reduction policies for aviation.

Are you keen to see bolder policies from the UK government on climate, public space, and tackling high-carbon sectors including cars and flights? We are seeking a Public affairs lead with familiarity with the UK’s political landscape who can take forward our campaigns for policy change to reduce the environmental harms of advertising and consumption of high-carbon travel, particularly aviation. We are seeking change in three principle areas:

• Tobacco-style legislation to restrict advertising for high carbon products, namely: airlines, airports, non-electric cars (especially SUVs) and fossil fuel companies
• Strengthening national planning regulations to protect our public spaces and neighbourhoods from the spread of intrusive, outdoor digital advertising screens.
• The introduction of policies to reduce demand for aviation in a fair and equitable manner, including a frequent flyer levy.

Working with others in the Possible team and our partner organisations on the Badvertising project Adfree Cities and New Weather Institute, you’ll keep on top of the latest developments in areas of sustainable transport, aviation and  public space planning policies. You’ll design interventions and events for innovative policy proposals which move the ‘choice architecture’ in which we make decisions away from business-as-usual and towards an economy that puts communities, sustainability and a liveable planet first. In all this you’ll be assisted by experts in the wider Possible team and supported by a caring workplace.

Benefits

• 35 hour full time work week. 0.8 FTE = 28 hours.

• Flexitime.

• 33 days paid holidays including bank holidays (pro-rata) and additionally three days at Christmas when the office is shut.

• Employer pension contribution. 

• Flexible working considered from day one.

• Learning and development plans and budget for all staff.

• Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave.

• Good parental leave and pay and family friendly policies and practices for both parents.

• Up to one week (FTE) paid carer days.

• Paid volunteer and study leave.

• Cycle to work scheme.

• Climate Perks - paid journey days for low carbon holiday travel.

• Headspace account (mindfulness and meditation app).

• Options to work remotely abroad (role dependent).

• Employee assistance programme that includes free counselling sessions and financial advice for you and your family.

• A caring and supportive culture and lots of opportunities for team connection.

• Paid duvet days, when staff need to look after their wellbeing.

• Staff discounts on selected climate friendly opportunities.

Interested?

Read the full job advert and fill in the application pack.

Deadline: 11am Thursday 8th August 2024

We have an exciting opportunity for an Social Media Officer to join our team based in Chingford London. 

Location: Gilwell Park. Chingford, London (with hybrid working)

Salary:  £33,476 per annum, Band E, Level 3 (Inclusive of Outer London Weighting)

Term: Permanent

Working Hours: 35 hours per week - There is an on-call element of the role
where the post holder will monitor social media comments on evenings and weekends. This will be done on a rota basis.  

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Social Media Officer Role:

Working in Social Media, you’ll be plugged in on all the news and updates from Scouts. You’ll have opportunity to be involved in developing our social media content to best connect with the Movement and demonstrate the impact and value of Scouting to external audiences. 

You'll be joining a team that is passionate, creative and loves what we do. We pride ourselves in providing excellent training, mentoring and support to match your career aspirations, making this a perfect environment to learn and grow your communications and marketing skills. We work collaboratively across the comms and creative team. 

Key responsibilities as our Social Media Officer: 

• Generate bold, creative, share-worthy content that develops the Scout brand and reflects our values, connecting with partners and ambassadors 
• Maintain a solid understanding of the changing needs of our social audiences and the channels they use, plan and schedule organic and paid social campaigns 
• Analyse ongoing results to identify trends and insights. Share insight to the wider team to reflect goals, and share learnings on how this will link to SEO 
• Manage dialogue with Scouts social media communities by responding to and driving conversations 

What we are looking for in our Social Media Officer: 

• Excellent knowledge of mainstream social media platforms including Instagram, TikTok, YouTube, X (formerly Twitter) and Facebook, an understanding of their content formats and how audiences use them. 
• Digital content creation experience for social media for a brand 
• Video content creation: including attending events and video shoots to get mobile and platform friendly content to engage various audiences and editing footage in a way that suits the platform 
• Successful experience of using social media platforms to run paid campaigns to engage new audiences by interests/demographics 
• Experience discussing customer or user needs with colleagues and stakeholders to align around the customer/user’s goals. 
• Experience testing content and interpreting data. 
• Demonstrable experience of growing and maintaining social media communities, including reputation management

What we can offer you as our Social Media Officer:

• Work in a way that suits you, your role and your team
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you
• Five volunteering days to contribute to a cause that matters to you
• Three extra days off in December between 27 and 31 December (that’s our gift to you)  

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits

Closing date for applications: 11:59pm Sunday 11th August 2024

Interviews will be held on: Thursday 22nd or Friday 23rd May 2024
 

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

The Third Age Project is dedicated to creating an inclusive world where a secure, healthy, and independent Third Age is accessible to all.

Located in the heart of Regents Park Estate, Camden, our community centre values its strong connection with service users. By fostering meaningful relationships, we can collaboratively develop programs that meet their specific needs.

As a centre coordinator, you will play a crucial role in our vision. You will support the organization's growth, coordination and development and contribute your own ideas.

Position: Centre Coordinator

Responsible to: General Manager

Location: Third Age Project, Regents Park (On-Site)

Hours: 28 hours per week, primarily on weekdays, with some evening and weekend work required. The hours are 9 am—5 pm, with an unpaid one-hour lunch break. Any overtime will be paid in time in lieu.

Salary: £25,000 - 26,000 per annum

Annual leave and benefits:

• 26 days annual leave (not including bank holidays)

• ·Enhanced maternity and parental leave

• Pension scheme

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter.

Closing date: 7 August 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis.