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Are you passionate about helping young people build brighter futures?
We’ve got a brilliant opportunity for you to join our team as a Trusts & Philanthropy Officer at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the role
This is a fantastic opportunity to join a fast moving, youth focused, charity and to play a vital role in securing income to support our youth activities – working with Trusts and Foundations predominantly, but with the opportunity to also build relationships with statutory funders and, in future, major donors.
We are looking for a proactive, organised individual to join Young Enterprise as part of our impactful and collaborative National Fundraising team. YE’s supportive yet driven environment places personal development at its core, to ensure team members thrive.
Working with the Senior Relationship Manager and the Philanthropy Team, you will contribute to an annual budget of £4.2m and raise income from Trusts and Foundations and small statutory income streams, utilising your income generating and communication skills. You will also undertake prospect research, as well as developing compelling project updates and reports to inspire supporters.
You’ll love this job if you are:
- Passionate about education, social mobility, and giving every young person a chance to shine
- Experienced in writing engaging applications and inspiring reports, with a meticulous eye for detail in this, as well as strong grant management and stewardship of supporters.
- Confident in your track record of generating income from Trust and Foundations, particularly securing income £10k upwards.
- Adept in building strong internal and external relationships, with excellent written and verbal communication skills. You’ll demonstrate a solution-focused attitude to problem-solving, monitoring the progress of funded projects in line with funder expectations.
- A tenacious self-starter with a can-do attitude, to enthuse existing and prospective supporters and to manage a varied workload of research, fundraising and grant management.
- Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit team
- A strong team player with the ability to balance and prioritise competing demands in a busy team, you will have excellent organisational skills.
- You’ll be proactive and innovative in your approach to prospecting for new supporters, qualifying them, and building a pipeline.
Key Responsibilities
- Income generation - to achieve or exceed agreed income targets, with a focus on securing donations from Trust and Foundations
- Grant management - working with internal colleagues to track funded projects’ progress against targets and taking action to course correct when necessary. Produce timely, engaging, and accessible project reports to inspire and build donor relationships
- Prospecting - research and qualify a pipeline of Trusts and Foundations and small statutory opportunities to progress and secure financial support for YE.
- Administration - effective administration across YE systems and platforms
- Donor stewardship - some travel required to support YE activities with young people in schools, donor visits to projects
A few practical things
- This is a hybrid role, requiring you to work from a YE office (London or Oxford) at least 8 times per month
- The role will involve travel to events, typically at schools, which take place during term time, however some evening working may also be required.
If this role appeals to you and you reflect what we are looking for, we’d love to hear from you! When you join us in building a successful and sustainable future for young people, you can expect all the recognition, support and rewards you need to grow and develop yourself.
Keeping Young People Safe
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 12 December 2025. Please note that applications without a cover letter will not be considered.
Interviews will be held via Teams and shortlisted candidates will be invited to be interviewed either on 16 or 17 December 2025. Please note, we are only able to respond to shortlisted candidates.
Full details can be found in the Job Description and Person Specification.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
We're seeking a Learning Support & Events Coordinator to join us at an exciting moment of growth and transformation.
You'll be the practical heartbeat of our training programmes — the person who ensures that students, tutors, and staff can focus on deep learning and meaningful connection, knowing that the details are being held with care.
Working closely with our Programme Development Lead, you'll coordinate the logistics that make our work possible: organising retreat venues and online gatherings, maintaining our digital learning hub, supporting tutors and students through transitions, and keeping our systems clear and current.
This role combines event logistics, learning administration, and day-to-day coordination. It's perfect for someone who finds satisfaction in bringing order and efficiency to a values-led organisation — someone who understands that attention to detail is itself an act of care.
What You'll Do
- Learning Support - Help prepare and maintain curriculum materials, upload resources to our online Hub, track progress across projects, and support students through enrolment and onboarding.
- Events & Venues - Organise venues, travel, and catering for residential retreats, ordination ceremonies, and training weekends. Coordinate online events and ensure smooth communication with all participants.
- Administration & Systems - Maintain shared calendars and project boards (Asana), schedule meetings, prepare agendas and notes, and ensure documentation is accurate, accessible, and properly stored.
- Team Communication - Liaise warmly and professionally with faculty, tutors, students, and external partners, supporting the flow of information across our dispersed team.
- Data & Compliance - Handle all information with care, following our Data Protection and Confidentiality policies with rigour and respect.
Please read the full job description and person specification before applying.
To Apply:
Please complete our online application form: https://lsec2025app.paperform.co/
Closing Date: midnight on 7 Decemmber 2025.
The client requests no contact from agencies or media sales.
Wimbledon Guild is a community charity in Merton offering practical help and support, so you'll never have to face life's challenges alone.
Whether you're worried about money, you're feeling low or overwhelmed, or you're looking for new friends and activities locally, we're always here.
Wimbledon Guild is more than just a place, we're a real community where everyone belongs.
We’re looking to appoint a new Evening Receptionist to work part-time in our Talking Therapies team. Our BACP accredited Talking Therapies department has been running for over 40 years and we are historically known for providing long term psychodynamic therapy.
Due to the success of the department, we have recently secured long term funding to meet the emerging needs of the local community. We have developed new and more accessible services which now include emotional support groups, psycho-education workshops and short-term counselling.
As our new Evening Receptionist, you will ensure the smooth running of the Talking Therapies reception on Tuesday and Wednesday evenings.
You will be a warm and empathetic individual with good compassionate reception skills and the ability to communicate on many levels.
This role will initially be based at our Morden site while our Wimbledon site is being refurbished. We are expecting to return to our Wimbledon site in January 2027 where the role will continue.
We would be really interested to meet with applicants who have experience of how services work either in a charity or similar service.
Wimbledon Guild is a friendly and welcoming place, and we really value team and cross departmental working. If this sounds like you, it would be great to hear from you.
Please complete an application form, detailing in the Supporting Statement how you meet the person specification.
The closing date for applications is 9am on Monday 8th December by email
Interviews will take place on Friday 12th December.
Many thanks for your interest in Wimbledon Guild. We look forward to hearing from you.
Natasha Price, Talking Therapies Office Manager
Wimbledon Guild is a community charity in Merton offering practical help and support, so you’ll never have to face life’s challenges alone.



The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with Hospice of the Good Shepherd to recruit its new Chief Executive Officer.
Hospice of the Good Shepherd provides care and support free of charge to the people of Chester, West Cheshire and Deeside who are affected by life limiting illnesses, and we ensure everyone we support has the best possible quality of life. We help our patients to live as well as possible and to make every moment count.
As Chief Executive, you will:
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Bring inspirational leadership and drive to the Hospice.
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Give direction, maintain financial stability and develop the operational management of the Hospice.
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Have a passion for end-of-life care, with the energy and talent to motivate our highly committed teams as we forge a path to a future where we tailor our services ever more closely to the needs and wants of our local communities.
If you are inspired and excited by what Hospice of the Good Shepherd does, we’d love to hear from you.
Job title: Chief Executive Officer
Salary: £84,500 - £89,000 p.a. FTE
Contract: Permanent / Full-time (37.5 hours p/w) or Part-time (30 hours p/w)
Location: Hospice of the Good Shepherd, Gordon Lane, Backford, Chester. CH2 4DG
How to apply:
Please review the Recruitment Pack for further information about Hospice of the Good Shepherd, the CEO position and for details on how to apply.
Closing date for applications: 9am, Monday 5th January 2026
Both Hospice of the Good Shepherd and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Support Worker to be part of our small community farm team. This is a rewarding role working with both children and adults with Special Education Needs and Disabilities (SEND) and/or social and emotional difficulties.
Working with small groups or on a one to one basis, you will support our clients to develop and grow via a variety of practical tasks that utilise our farm's resouces. This could be looking after our animals, growing veg in our indoor and outdoor growing spaces, learning about nature in the woods, doing arts and crafts or helping with other jobs around the farm.
We are particularly interested in hearing from people that have carpentry, woodwork, DIY or other practical skills.
The client requests no contact from agencies or media sales.
Join us!
Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role:
To support the development of the new Co-Production project in Ealing in partnership with Ealing Mencap and the EPCF
To provide organisational and administrative support to the project and SG meetings
· To communicate with parents and parent volunteers supporting the project
·To facilitate and manage the new Co-Production Steering Group with partners and professionals from the LA
·To communicate on a regular basis with partners and LA services
·To act as first point of contact for queries about the project from parents and partners
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Operations & Partnerships Team are responsible for ensuring that our internal (Kings
Camps) and external (UK and worldwide) programmes and services meet our customer and
client promises through effective delivery of our people, programmes and equipment. We
have a high level of responsibility and trust for the effective oversight of a large volume of
children, seasonal staff, and a national venue portfolio.
We're looking for a Programme & Training Lead who can take specific responsibility for our
programme delivery, ensuring 500+ seasonal staff across the UK are trained, equipped and
ready to start work with children. The Programme & Training Lead will be a practitioner
who contributes to training content, but also responds effectively to questions from
different stakeholders, responding to accidents, incidents and complaints, and who will
organise and deliver in-person promotional events. This role will need someone who is
ready to respond to last minute and unforeseen change and is open to a high level of UK
travel.
Key responsibilities
Plan
1. Work with the Operations Manager to agree programme outcome requirements per
season and per year
2. Schedule in-person programme delivery including people, programme content and
equipment
3. Plan for the delivery of pre-camp training
4. Schedule camp support visits
5. Create training schedules and content for programme personnel
Prepare
1. Work with the Operations Manager to prepare in-person programme and training
content
2. Produce and update resources for Kings Camps Managers and Red Tops
3. Work with warehouse personnel to prepare equipment for programmes and activities
if needed
4. Train and organise representatives to deliver initiatives across the UK
5. Share information both internally and externally regarding operational details and
practicalities such as facility information, children’s needs or any other information
pertinent to the running of camp
Deliver
1. Point of contact and support for newly-appointed Red Tops, providing information
and venue-specific guidance
2. Coordinate and deliver in-person and online training for programme personnel,
preparing them for their roles and responsibilities
3. Promote and run in-person activities and support to help launch new venues and
teams or drive growth in existing venues
4. Support Regional Managers to ensure programme audits are completed and work
with Camp Managers to ensure we maintain the service levels we promise
5. Share responsibility for performance management of Red Tops
6. Share responsibility for the response, management and reporting of programme
incidents, behaviour concerns, health and safety, and safeguarding
Person Specification
A qualification or background relating to teaching or sports coaching
At least 2 years’ activity programme experience, leading and delivering activities to
children
Previous experience of organising or hosting promotional events would be highly
advantageous
Training or experience in safeguarding children in a sports or education setting
Training and mentoring experience
Full UK driver’s licence (essential)
Must be able to communicate effectively with a wide variety of people in different roles
Ability to build effective working relationships quickly
Effective problem solver
Excellent all-round IT skills - must be competent in the use of MS Office suite
About you continued...
Show a flexible approach to work – prepared to work outside normal office hours
including some weekend commitments at scheduled points of delivery and UK travel
Dependable, friendly and highly personable
Organised and with an attention to detail and a can-do, proactive and positive attitude
Supportive of our mission and values
Our Culture & Benefits
Our People: Work in our like-minded, dedicated and passionate team that aligns with our
mission and shared purpose - to get children active, having fun and learning together.
Salary: From £26,500 per annum, DOE
Pension: We offer more than the norm, with an enhanced pension and employer
contributions (5%), and we also offer a Group Life Assurance Scheme.
Holiday: In addition to statutory holidays, we offer a generous starting holiday allowance of
25 days per annum (FTE) with additional holidays being added after 2 years’ service up to a
maximum of 30 days per annum (FTE) after 5 years’ service
Work Patterns: This is a full-time role, typically 37.5 hours per week, within 8am-6pm Mon
to Fri but in the modern working world, flexibility is key and embracing peak demand at
popular times of the year is required from our team.
Our Meetings: We start every week with a Monday Morning Meeting (MMM) for the whole
team to connect and we’re also deliberate about meeting formally every 3-4 months with a
Quarterly Brief: Each of these help with comms and provide every member of our team
with development opportunities.
How we celebrate: We all gather at a monthly social with our famous Friday Quiz and we
also offer nominations and awards for those who exhibit our values each quarter.
Our offices: We consider ourselves lucky to be in beautiful offices in a leafy suburb of
Sheffield. We have free on-site parking, bike store and good public transport links. We’re
out of the hustle and bustle of the city centre, but there’s plenty of local shops & cafes
close by.
Discounts: We offer free places on our holiday programmes for your children (5 to 17 year
olds), a cycle scheme, travel and social opportunities and a range of discounts and rewards,
including charity worker benefits!
Training: As well as a bespoke onboarding plan linked to your new role at Kings, you’ll
receive market-leading Safeguarding training and a free disclosure check as part of our
safer recruitment commitments.
About us
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a
world where children love being active, and a mission to get children active, having fun and
learning together.
We’re experts in using active games, sport and fun to connect with children via our activity
programmes and we equip, enable and inspire others to deliver activity programmes.
We are a small team doing big things. We have a passion for our work and a desire to get
more children active and improving their physical and mental wellbeing.
Our Safeguarding Promise
We’re committed to safeguarding and promoting the welfare of children and young people.
Safer recruitment is central to the way we work and all staff and volunteers are expected to
share our commitment to safeguarding, always creating an environment where young
people feel safe and can thrive.
We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.



East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Group Financial Accountant.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking a highly skilled Group Financial Accountant to take full responsibility for delivering accurate financial reporting, supporting compliance, and providing key insights to the organisation. This pivotal role will ensure robust financial controls, effective statutory and management reporting, and continuous process improvement across the finance function.
Key responsibilities include:
- Preparing and delivering accurate group financial statements in accordance with statutory and accounting standards.
- Supporting the production of management accounts, with detailed analysis to support decision-making.
- Ensuring compliance with all financial regulations, including VAT, tax, and other statutory requirements.
- Assisting with year-end processes, audits, and liaising with external auditors.
- Maintaining and improving financial systems, processes, and controls to enhance efficiency and accuracy.
- Supporting the finance team with technical accounting queries and process improvements.
- Contributing to the organisation’s financial planning and forecasting processes as required.
The Ideal Candidate Will Demonstrate:
- Proven experience in financial accounting, ideally within the social housing or a similar sector.
- Strong technical accounting knowledge, including IFRS and UK GAAP.
- Experience preparing statutory financial statements and managing audit
- Ability to work accurately under pressure and meet tight deadlines.
- Excellent communication skills, capable of liaising with external auditors and internal stakeholders.
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A proactive, detail-oriented approach with a commitment to continuous improvement.
- Experience in leading or supporting on the implementation, enhancement, or integration of finance systems to improve reporting, automation, and data quality.
The role offers a generous 33 days on annual leave, highly competitive pension, and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis—early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
We are looking for a dynamic, people-focused individual who is passionate about empowering volunteers and strengthening community engagement. You’ll combine excellent interpersonal skills with strong organisational abilities and bring both strategic thinking and hands-on experience to the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Research Coordinator
Location: London. Hybrid
Hours: Full time/ 35 hours per week
Contract type: Fixed term – 6 months
Salary: £27,000 - £30,000 per annum
Annual leave: 25 days per year + bank holidays
Tommy’s Research Team is small but has a big impact on the delivery of the charity’s strategic ambitions. We need a highly organised and proactive individual to support the administrative functions of our team.
The Research Coordinator will pay a key role in ensuring the smooth running of our research funding activities, through maintaining accurate records, coordinating meetings and communications, supporting the expert peer review process, and assisting with governance and reporting requirements. The post holder will have strong organisational, time management and interpersonal skills, and confidence in managing multiple priorities and multi-tasking.
If you have experience providing administrative support in a fast-paced professional environment and would like to play a key role in the funding of groundbreaking research in the field of pregnancy and maternal health, apply now.
Candidates should apply via Charity Job and include a CV and cover letter (max 2 sides) explaining your motivations for applying to the role and skills that you would bring to it.
Closing date for applications is midnight on Sunday 7th December and interviews will be held online w/c 15 December.
The client requests no contact from agencies or media sales.
Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
We are looking to recruit a dynamic and visionary individual to join Canterbury Cathedral as a Governance Officer. Providing strategic leadership of governance across the organisation, ensuring compliance with statutory and regulatory requirements, promoting best practice, and supporting the effective operation of the Board (Chapter) and it's committees.
As a Governance Officer, you will ensure that the organisation operates within the legal, regulatory, and best practice frameworks applicable to the charitable, religious organisations.
Key Responsibilities
- Provide authoritative guidance and advice to Chapter, Committees, SLT and staff members on governance best practice and interpretation of governing documents.
- Act as Clerk to Chapter and our Senior Leadership Team, ensuring agendas are focused, meetings are compliant, and decision-making supports strategic objectives, taking responsibility for communicating these throughout the organisation.
- Lead the development and delivery of the organisations governance strategy, ensuring structures, policies and processes are effective, proportionate, and aligned to the strategic plan and community values.
- Review, develop and maintain governance policies and procedures (e.g. conflict of interest, whistleblowing, risk, delegation of authority), ensuring they are up to date and prepared for audits as required.
- Produce the Cathedrals Annual Governance Statement for approval by Chapter.
- Support recruitment, induction, and training of Chapter and Committee members, fostering an informed and engaged governance community. Oversee systems for board and committee effectiveness reviews including commissioning of external reviews where required.
- Maintain statutory and regulatory compliance: ensure filings with the Charity Commission, Companies House (if relevant), and other regulatory bodies are completed accurately and on time.
- Monitor developments in charity law, regulation, and governance best practices; ensure the organisations governance practices are aligned.
- Check reports for completeness and quality assurance in terms of content and format, and dispatch agenda in accordance with agreed deadlines.
What We're Looking For
- Good understanding of charity governance, legal and regulatory requirements (e.g. Charity Commission, Companies House, relevant legislation).
- Experience in policy drafting and implementation.
- Knowledge of risk management practices.
- Some legal or compliance training or professional qualification.
- Understanding of the requirements of the Charity Commission.
- Ability to collate accurate and relevant performance data.
- Articulate with excellent communication and interpersonal skills.
- Resilient and flexible.
- Ability to influence others to achieve required outcomes.
Please see the full job description and person specification for further details.
Interviews will be taking place on the 16th December 2025 in person at Canterbury Cathedral.
For your application to be considered, you will need to complete the attached application form.
Survival International is looking for a skilled, enthusiastic Individual Giving Officer, focused on high donors, foundations and legacy givers. If you excel in relationship-building, creative planning, and meticulous organisation, this is your chance to be part of a movement making a difference for Indigenous peoples worldwide.
Focused on engaging with and inspiring individual donors, rather than submitting bids and filing reports, this role gives you the space for creativity and initiative. As part of a small but highly motivated and effective team, you will get to work with and learn from a varied and supportive group of colleagues.
We are open to recruiting a more experienced candidate, or one earlier in their career - the salary will be set in the upper or lower half of the advertised range accordingly. For a more experienced candidate, we are also open to this being a part-time post.
For further details, please download the Job Description and the Application Form. The Application Form is downloadable via the 'How to apply' button.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a 1st line support engineer with exceptional customer service skills?
If so, you could be the Service Desk Analyst we need!
About the role
In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.
A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.
With a high percentage of customers supporting our work in Retail, you’ll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least three days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Please note that working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day). The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
About you
With a proven track record in delivering first-class service desk support, having working in the SD environment previously, you'll have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience.
You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.
With good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).
You'll have good knowledge of ticket and case management techniques, able to manage your own queues and workload to meet demand. You’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation.
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
How to apply
It’s quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Our vision is a world free from the fear of heart and circulatory diseases.
Drive Growth. Build Partnerships. Empower Young People
Are you an ambitious, strategic leader with a passion for growth and innovation?
Do you thrive on developing partnerships that drive real social impact?
If so, this is a rare and exciting opportunity to join Young Enterprise (YE) as our first Director of Income and Development — a pivotal new leadership role shaping the future of our organisation.
Who We Are
We’re Young Enterprise, a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.
For over 60 years, we’ve empowered more than 7 million young people with the skills, confidence, and enterprising mindset they need to succeed in life and work. Whether launching a student company, learning financial skills, or developing leadership and resilience, we help young people unlock their potential and build brighter futures.
We’re now entering a dynamic new chapter — and we’re looking for a confident, visionary leader to help us grow our income, strengthen partnerships, and expand our impact.
Why Join Us?
We’re proud of our people-first culture and the passionate, collaborative team behind our mission. Here’s what you can expect:
- A strategic, high-profile leadership role with the scope to shape national impact
- A creative, ambitious environment where new ideas are encouraged and celebrated
- Flexible hybrid working, generous holiday allowance, and wellbeing support
- A strong commitment to equity, inclusion, and belonging
- The opportunity to build and lead growth that changes young people’s lives
- Being part of the global Junior Achievement Network, with peers in 140 countries worldwide and the opportunity to develop partnerships with global/multi-country funders
About the Role
This is a key senior position within our organisation — ideal for a strategic thinker with entrepreneurial flair and the drive to deliver transformational results.
As Director of Income & Development, you’ll lead our income generation strategy, securing and diversifying funding across corporate partnerships, trusts and foundations, individual giving, and commercial ventures. You’ll be at the forefront of growing our resources and influence, ensuring we have the means to deliver our Transforming Futures Strategy.
You’ll:
- Develop and lead a forward-thinking income growth strategy, driving innovation and results
- Build new, high-value partnerships while nurturing long-term funder relationships
- Identify emerging opportunities and trends across the fundraising landscape
- Work closely with colleagues across programmes, impact, and operations to create fundable, evidence-led propositions
- Represent YE externally at senior levels, building visibility and credibility across sectors
It’s a role for someone who sees opportunity where others see challenge — and who can turn bold ideas into sustainable results.
You’ll Love This Job If You Are…
- An ambitious, strategic, results-driven leader with a track record of income growth
- A creative and entrepreneurial thinker, unafraid to innovate and challenge the status quo
- An exceptional relationship-builder, confident engaging at board and CEO level
- Experienced in securing six- and seven-figure partnerships across multiple income streams
- Skilled in translating data, insight, and impact into compelling investment cases
- Passionate about youth opportunity, education, and social impact
- Collaborative, resilient, and motivated by the power of teamwork and purpose
Key Responsibilities
Strategic Leadership & Growth
- Develop and deliver an ambitious income generation strategy to grow and diversify funding.
- Lead with innovation, aligning income strategy to YE’s Transforming Futures vision.
Partnership Development
- Build and sustain high-value partnerships with corporates, trusts, and individuals.
- Champion best-in-class relationship management and stewardship.
Innovation & Market Insight
- Identify new funding models, trends, and opportunities across sectors.
- Position YE as a thought leader in enterprise and financial education.
Collaboration & Alignment
- Work closely with programme and impact teams to create compelling, fundable propositions.
- Actively contribute to the Senior Leadership Team and Board-level discussions.
Performance & Compliance
- Lead financial forecasting and income reporting, ensuring compliance and transparency.
Keeping Young People Safe
We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo an enhanced DBS check before starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
If you’re ready to take on a strategic leadership role where your creativity, drive, and influence can transform young lives, we’d love to hear from you.
Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. Interviews will be held either in person or via Teams, and may take place before the closing date. Applications must be received by 23:30 on 10 December 2025. First round interviews earmarked for 17 December 2025 at our office near Russell Square which will involve a presentation.
Questions (250 words max per answer)
1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director of Income and Development role, and how will they help you grow Young Enterprise’s income, partnerships, and impact?
2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in this role, and why are these priorities important to you and to Young Enterprise’s mission?
3. Motivation and Values:
Why does leading income generation and development at Young Enterprise matter to you personally? How does your motivation and approach align with our transforming Futures Strategy and our values of unlocking potential, one team, enterprising and resilient, and creating great impact?
Full details can be found in the Job Description.
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Lead Growth. Build Impact. Inspire Futures.
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