British Future is recruiting for a new Office Manager and Executive Assistant

• Closing date for applications: 10am on Wednesday 27th October 2021
• Salary band: £32,000 – £35,000 pa.
• Reporting to: Director

For more information about the role, please find attached a copy of our Job Specification.

About this role

This is an exciting role, running an efficient office for a small but ambitious think-tank that has established a significant reputation in policy-making over 10 years. The role is essential to the daily running of the organisation, its administrative and financial functions and its wider governance. It would suit someone who wants to develop their expertise in charity governance and finance.

British Future is an independent, non-partisan think-tank which has charitable status. Our vision is of a confident and inclusive Britain, welcoming and fair to all. British Future has built a strong track record on understanding public attitudes, forging public narratives and promoting policy solutions on immigration and integration, race and identity. The organisation works cross-party with multiple stakeholders from politicians and NGOs to business leaders in order to strengthen the common ground on these challenging issues.

Joining this team of seven, you will be responsible for the day-to-day management of the office, HR, governance and processing of the charity’s finances. You will also provide Executive Assistant support to the Director, Sunder Katwala, and organise our quarterly charity board meetings. Our London Living Wage intern will assist with the administrative tasks and you will have the opportunity to line-manage the post-holder.

What we are looking for

This role is ideal for an individual with previous experience as an Office Manager or EA/PA to a senior manager. You will be a confident self-starter and strong team player, with experience in office and financial management preferred. You will have experience facilitating senior level meetings, liaising with various stakeholders and prioritising a busy workload. Strong organisational and communication skills are key, as well as confidence in the use of IT. A commitment to social inclusion and fairness, given the nature of organisation’s work on diversity, is also important.

Training and Support

Training and development is crucial to the success of our organisation. The post holder will be encouraged to build their financial aptitude, with guidance and ongoing support from the charity’s Treasurer and through external training. We are open to candidates with less experience in finances but who have good numeracy skills, a willingness to learn and who would welcome being trained up in this aspect of the role before taking on full responsibilities. 

Flexible for you

This role is normally based in our Covent Garden office, in London, though currently the team is gradually moving from remote working to a more regular office presence. While we are advertising the post as full-time, 35-hours a week, we are willing to consider requests for job-share and are open to flexible working hours for the right candidate.

About the Charity

The Anne Robson Trust vision is to ensure every person receives the support, comfort, and companionship they wish for at the end of their life.Since the outbreak of the Covid-19 pandemic ART has worked hard to continue to provide support to those at the end of life, and their families by supporting partner hospitals to set up and run teams of ‘end of life’ volunteers, setting up and running the Anne Robson Trust pre bereavement support Helpline, and delivering virtual training sessions and workshops.

Over the next five years we anticipate significant growth in service delivery which will need to be supported by growth in fundraising. An exciting moment to join our team.

Job Purpose

This role presents an opportunity for an ambitious trust fundraising professional. The post-holder will have the opportunity to ‘own’ the trust programme with considerable autonomy. They will continue to develop and maintain relationships with, and secure funds from a portfolio of loyal donors and prospective trusts and foundations.

The charity has a strong track record in trust and foundation fundraising which stands the postholder in good stead for future success in a charity where the cause is very topically relevant. Target for 2022 would be to generate in excess of £250,000. Working alongside the CEO/Founder and our new Operations Director the postholder will work collaboratively with the team to develop strategies and plans for significantly increasing income during the next five years.

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Oadby. You will join us on a part time, permanent basis, working 7 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £3,470.03 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £3,470.03 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 27 October 2021

Virtual interview date: 09 November 2021

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Newquay. You will join us on a part time, permanent basis, working 14 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £6,940.07 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £6,940.07 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 27 October 2021

Virtual interview date: 05 November 2021

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Henleaze. You will join us on a part time, permanent basis, working 21 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £10,410.10 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £10,410.10 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 22 October 2021

Virtual interview date: 03 November 2021

Salary - £37,300 - £40,248 + up to £5,000 accountancy allowance

The Government Property Agency’s mission is to provide great places to work for civil servants. We are using our scale and commercial expertise to do this effectively, efficiently and sustainably, helping to support growth in all parts of the UK. We are growing rapidly through acquisition of Government properties from Departments. Turnover has risen from £0.4bn in 20/21 to £1.1bn in 21/22 and it will continue to grow as more properties are transferred and run by GPA. The postholder can be based at any of the GPA locations with Finance presence outside London. GPA has offices in Birmingham, Platform 21, Leeds, The Lateral; Manchester, Piccadilly Gate; Nottingham, Apex Court. Some business travel may be needed in due course when travel restrictions allow. 

With a strong focus on improving the GPA’s customer service offering, the Client Finance Manager will be responsible for providing financial management and reporting services to a portfolio of clients, delivering excellent financial reporting and property accounting to new and existing customers alike. The postholder will have full responsibility for all aspects of financial services delivery for existing and prospective clients including budgets, forecasts and client liaison.

The responsibilities of the Client Finance Manager will include

• Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing
• Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations
• Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions
• Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Hyperion and Excel tools to provide accurate and meaningful financial information
• Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand
• Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied

Key Skills & Experience

• CCAB, or equivalent, qualified/part-qualified accountant with a recognised professional body
• Be proficient in Microsoft Excel skills and able to manipulate complex data sets
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Have experience in client finance, including reporting to clients, managing systems and processes, working in partnership with clients to deliver results (desirable)
• Have experience with property management systems such as MRI Horizon, Yardi Voyager, or similar systems, in addition to Excel and Hyperion (or similar) for financial reporting (desirable)
• Ideally have experience in the property industry within medium to large organisations where customer service is a priority (desirable)

To apply for this opportunity, you will be required to produce a supporting statement against the four GPA core values, answering specific role focussed questions. For more information, please apply using the link, or contact Michael Swinburn or Jack White at our retained search agent, Robertson Bell.

Assistant Finance Manager

Permanent position. Full time: 35 hours per week. Occasional evenings and weekends.

Office based 4 days a week, home working 1 day a week.

The opportunity has arisen for an Assistant Finance Manager to join the All Souls staff team in our vibrant and diverse church in the heart of the West End. The post holder will work on reconciliation and financial administration for the All Souls General Fund and the restricted funds at All Souls Church, and may also include (but not be limited to):

• banking

• bank and balance sheet reconciliations 

• inter-company account management

• internet banking payments

• credit control

• assistance with the production of management accounts and financial analyses

If you are interested in applying, please visit our website to see the job description which includes the person specification and where you will find application instructions. Salary from £24450 depending on experience, inclusive of London weighting, plus 7.5% employers’ pension contribution. 

• Application closure: 8th November, 5pm

• Interviews: asap

• Start date: As soon as possible thereafter

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 to the Equality Act 2010.     

We are aware that those from ethnic minority groups (BAME) are currently under-represented on our staff team so we particularly encourage applications from these groups. Appointment will of course be based on merit alone.

As our Sales & Account Management Coordinator, you will play a key part in the future success of Woodrow High House. You are passionate about the importance of young people learning outside the classroom, as well as making an active contribution to business development and providing excellent customer service to the many schools and youth groups that visit every year.

Your role will help secure new and repeat business; and will have day-to-day responsibility for keeping on top of the Woodrow booking processes and systems. You will nurture existing accounts, building relationships with a range of customers. You will provide regular touch points for customers, helping resolve issues which may arise. Your overall aim is to support the Sales & Marketing Manager to meet, and where possible exceed, our annual earned income targets.

More widely, you will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity.

We’re looking for a passionate and dedicated individual, that shares in our values, to join our mission. You will be one of two Sales & Account Management Coordinators, working closely with the Sales & Marketing Manager, and the Marketing Executive, to support day-to-day sales, administration, account management and marketing. More widely, this role works across teams at Woodrow, including Operations, Facilities, Finance and Leisure Centre.

Full details regarding this role and how to apply are in noted below. Please do read this carefully to ensure there are no delays in processing your application.

Key Dates and How to Apply:

Closing Date: 5th November 2021

Read the full Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.

To apply, please submit all of the following documents via email, with the subject line Sales & Account Management Coordinator.

• Your comprehensive CV
• A supporting statement indicating clearly how your experience meets the essential requirements of the Job Description Person Specification (no more than 2 pages)
• Completed Declaration of Criminal Convictions Form
• Completed Equal Opportunities Monitoring Form

NOTE: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to an online first round interview. If successful, we will then invite you to a second in-person interview, where you will meet the team, see the centre and have the opportunity to demonstrate your interest in the role as part of this process.

Unfortunately, we are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time.

Our commitment to anti-racism 

In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward. 

We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan. 

At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them. 

London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.

If you would like to ask any questions about the role or process, feel free to ring our center and ask for the Sales & Marketing Manager, Evie Edwards.

Closing date: 17th October 2021 at 11.30pm

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Morningside, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We currently have an exciting opportunity for a highly-skilled individual with a customer-centric mindset to join and enhance our Customer Experience team as the Customer Feedback and Insight Manager. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £41,586.89 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The Customer Experience department is responsible for helping the charity meet the needs of its many customers by driving forward long-term changes that will enable the organisation to become more customer-centric. Working across all of the Cats Protection directorates the team are focussed on ensuring all aspects of CX are factored into our planning and decision-making, including customer data, feedback and insight.

Responsibilities of our Customer Feedback and Insight Manager:

As our Customer Feedback and Insight Manager, you will be responsible for the creation and ongoing development of the voice-of-the-customer (VoC) programme at Cats Protection (CP) to ensure the charity is best placed to capture, understand and make decisions based upon the needs of its customers, therefore supporting the charity’s long-term vision of becoming a more customer-centric organisation.

What we’re looking for in our Customer Feedback and Insight Manager:

• significant experience within a similar role, responsible for managing customer feedback within a large complex organisation
• experience of delivering organisational change and improvement
• excellent understanding of customer experience KPIs and metrics
• analytically minded customer centric thinker
• proven ability to multitask and work unsupervised and accurately
• outstanding stakeholder management and relationship building skills – both internally and externally. Proven success at influencing change
• strong planning and organisational skills

What we can offer you:

• salary of up to £41,586.89 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more
   

Join us as our Customer Feedback and Insight Manager and know you are helping to make a real difference to cats and kittens across the UK!
 

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications which are received after the closing date may not be responded to.

Closing date: 24 October 2021

Virtual interview date: w/c 01 November 2021

About the role

Sense are currently recruiting for an Area Manager to join our successful Retail team, working 37.5 hours per week, full time. 

In this role you will be responsible for the maximisation of sales and profit of Sense Charity Shops in the North of England. Currently we have key locations in North and South Yorkshire, Newcastle, Lancashire and the surrounding area. You will be actively involved in the planning and opening of new shops as we continue to grow.  

Each year, over four million people buy items from us, so our shops play a pivotal role in raising funds to make a difference to those who find it difficult to communicate and connect with the world. 

As our Area Manager, you will line manage Shop Managers, Assistant Shop Managers and Shop Assistants. You will lead in the effective generation and control of stock within the area to ensure each shop achieves its full sales potential.  

As you will be visiting our shops across the locality, you will be provided with a company car and fuel card, with all business mileage covered.

Key skills and experience:

With a strong background in retail management, our ideal candidate will have project management skills and multi-site experience. You will be confident managing budgets and accounts within a commercial or charity retail environment.

It's essential that you have excellent communication skills with the ability to forge strong relationships with internal and external stakeholders.

A full UK driving licence is an essential requirement for this role.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we provide full IT/home office equipment, have excellent training and development, the opportunity for you to join our Group Personal Pension scheme, a discount scheme, and a generous annual leave entitlement.

Job purpose

• Development and delivery of a high-quality programme of annual events in Portsmouth Cathedral and its precincts, raising the profile of the Cathedral and generating increased income to support its mission.
• Management, support, recruitment, induction, and training of volunteers related to the planning and running of events (with support from the Visitor Experience and Volunteer Manager)
• The incumbent may be a Licensee for the Cathedral

Key internal relationships

• Strategic Tier
  • Dean
  • Chapter
  • Canon Chancellor
  • Canon Precentor
• Operational Tier
  • Visitor Experience and Volunteer Manager
  • Office Manager/Dean’s EA
  • Finance Officer
  • Shop Manager
  • Head of Fundraising and Events
  • Digital Marketing Manager
  • Head Verger and Assistant Verger
  • Cathedral volunteers including the Head Guide, Welcomers and Guides, and all other volunteers
  • Cathedral staff

Key responsibilities

• Develop and implement annual programme of events in the Cathedral and its precincts
• Be responsible for the end-to-end process of booking
• Be responsible for the management of the Cathedral and precincts diary
• Be responsible for the management of the weekly operations meeting
• Be responsible for setting up the Cathedral and its precincts for paid and non-paid events excluding religious events and the work led by the Visitor Experience and Volunteer Manager
• Be responsible for developing a marketing and communications plan to advertise the Cathedral and its precincts as a venue (marketing support will be provided by the Digital Marketing Manager)
• Develop and manage relationship with external suppliers including developing a roster of approved suppliers where appropriate (e.g. catering, sound, lighting, etc)
• Be responsible for developing on-line booking and automatic invoicing capability for the Cathedral (with the Digital Marketing Manager and Finance Officer, respectively)
• Monitor and report on KPIs including numbers per event, profit/loss
• Devise and deliver a system for receiving visitor feedback and implementing learnings
• Work with the Head of Fundraising and Events to increase visitor donations
• Work with the Shop Manager to increase sales in the Cathedral shop related to events
• Manage the Events budget with associated budgets per event and annual targets
• Be responsible for conducting Risk Assessments for any activities relating to events
• Support and feed into the work of the Visitor Experience and Volunteer Manager in creating, reviewing, and delivering an induction programme for volunteers and paid staff (contact and permanent) who work on events
• Work with the Visitor Experience and Volunteer Manager to create, review, and implement a programme of volunteer training in the area of events
• Be responsible for any staff, volunteer or agency rotas associated with events
• In collaboration with others, devise and prepare for the Cathedral’s centenary celebrations and projects in 2027
• Work with the Visitor Experience and Volunteer Manager to support the operational aspects of cultural (non-commercial) and volunteer-led events e.g. art exhibitions
• Work in co-operation with the Shop Manager on shop volunteers and opening times
• Be fully aware of the operational aspects of the Cathedral Shop including equipment
• Manage any future Events apprenticeships or work placements/experience at the Cathedral
• Work will include the delivery of events for children, families and vulnerable adults
• Undertake whatever other tasks the Chapter might reasonably expect

Person Specification

Essential experience and skills:

• Minimum three years’ experience in a events role
• Experience of managing volunteers
• Experience of delivering training
• Experience of team and partnership working
• Excellent written and verbal communication skills
• Excellent organisational skills
• Excellent IT skills

Desirable experience

• Working in the not-for-profit sector
• Familiarity with the Church of England
• Background in heritage interpretation
• Experience of managing budgets

Personal qualities:

• Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imagination
• In sympathy with the ethos and aims of the Cathedral as a Christian organisation
• Highly collaborative
• Innovative
• Entrepreneurial
• Ability to lift and carry furniture, climb stairs, walk and stand unaided for significant periods of time.  A good head for heights
• At ease when working at a senior level and with the general public
• Committed to equal opportunities and inclusivity
• Committed to upholding the highest standards of safeguarding practice

Hours. This is a 36-month contracted post of 35 hours per week normally worked over five days Monday to Friday, but work will regularly include evenings, weekends, and public holidays to fulfil operational requirements.

Pension. Staff are eligible to join the Church Workers Pension Fund (contributory: employer 7.5%, employee 1% of gross salary).

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practises Safer Recruitment for all roles (both paid and voluntary).  This role will require an enhanced DBS check and  face-to-face or online training as required.   

Are you interested in finding out what matters to patients, families and Carers? Are you passionate about equity in Health and Social Care access? Healthwatch North Somerset helps to make sure representative patient voice is fully engaged and supported. Our statutory remit is that of a critical friend, holding decision makers to account, improving existing services, or helping find new and better ways to meet people's needs. You'll supply reliable and trustworthy information and advice for members of the public, manage projects, work with qualitative data and represent the collective voice at meetings and events. This wide ranging job seeks to understand users perspectives, evaluates services and monitors progress. The job role is complimented by a group of committed volunteers on the ground, and sits within a network of 151 other Healthwatch across England. However we work particularly closely with Healthwatch in Bristol and South Gloucestershire, feeding patient insights into our emerging Integrated Care System. 

We have an exciting opportunity for a Volunteer Experience Manager to join our team based in Gilwell Park, Chingford. We offer hybrid working with required office attendance being limited. You will work on a full time permanent basis we will offer you a competitive salary of £43,064 per annum.

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Volunteer Experience Manager Role:

The Scouts are fundamentally reviewing and transforming the volunteer experience for our 140,000 volunteers to make volunteering with us even more attractive, accessible, flexible and enjoyable.

In partnership with volunteer colleagues, the purpose of the Volunteering Design Manager role is to help lead the team in the design, testing and delivery of our new journey, working in close collaboration with other colleagues. 

This role will require regular evening and weekend working.

As part of the role you’ll get the chance to:

• Lead project(s)
• Make transformational difference to the experience of our 140,000 volunteers
• Increase our culture, especially around inclusion and welcoming new people, into volunteering with Scouts
• Practice/develop agile delivery
• Work closely with digital transformation colleagues, and develop in this area 
• Experience of strategic leadership
• Present and deliver with senior staff and volunteer colleagues at a strategic level
• Work collaboratively, especially with senior volunteers

What we are looking for in our Volunteer Experience Manager:

• Experience of transforming volunteer processes or introducing volunteer programmes for a similar organisation
• Excellent knowledge and understanding of current volunteering trends, challenges and solutions
• Understanding of the needs of young people and volunteers in a non-formal education setting
• Experience of being a volunteer and/or working with volunteers, including experience of working with volunteer groups within or outside Scouting
• Experience of leading user focused process design and innovation, with complex stakeholder groups
• Demonstrable experience of delivering change across a multi-site organisation
• Experience of researching and analysing information, including user engagement and testing
• Experience of leading others, including ensuring high quality outputs and performance management
• Experience of developing and maintaining partnerships with external organisations
• Experience of agile project management and delivery

What we can offer you as our Volunteer Experience Manager:

• 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
• Additional holidays between Christmas & New Year
• Life Assurance
• Simply Health Scheme
• Generous Pension Scheme
• Free car parking

We are proud to be a family-friendly employer and offer…

• Up to four personal days paid leave a year
• Maternity/Paternity Leave
• Childcare Vouchers
• Flexible working hours
• Store Discount at our Scout Store + other online benefits
• Study and volunteer leave

Closing date: Sun, 31 October 2021, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.