Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We are in need of proactive Recovery Support Team Leader who’s dynamic qualities will be key to strengthening engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will be supporting service to achieve the best standard of care as well as helping us to increase accessibility to services and help support as many people in their recovery journeys as possible.
Where: Tower Hamlets
Hours: Full Time, 37.5 per week
Full Time Salary Range: £35,220.59 - £37,184.91 dependent on experience (based on full time working hours pro rata for part time)
Allowance: £4,133.14 Inner London Weighting
Contract Type: FIxed Term until 31st of December 2026
Responsibilities
About the role:
- Empowering staff to promote hope, empowerment, choices, control and opportunities that assist service users reaching their full potential as individuals and community members.
- Ensuring that CGL’s values are at the heart of everything we all do, through values based decision making and leadership, creating values based culture.
- Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota.
- Ensuring quality of service delivery through data analysis and engaging staff in service quality improvement planning. Where necessary, create team and individual performance plans to improve quality and performance.
- Work with your team and Designated Safeguarding Lead (if not your role) to ensure that the practices within the team/service enable identification of service users, children and families who are at risk. Ensure that staff are competent in the delivery of interventions that reduce risk to service users.
- Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
- Utilise Skill-Station (CGL’s learning and development platform) to identify the learning and development needs of your team and engage staff in face to face and eLearning as appropriate.
About you:
- Experienced in recruiting, training and managing staff
- Aware of the challenges faced by the people using our services
- Experienced in delivering learning and training to others
- Accomplished written and verbal skills and a high degree of IT competency
- Capable, committed, and influential leader
- Experience of promoting the voice of service users
- Excellent time management
- Excellent team working, communication and interpersonal skills
- Empathetic and non-judgemental approach
- Ideally you will posses a level 3 qualification in assessing learner work and Project management and/or team leader experience
What we will give to you:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 31 to 33 (£35,220.59 - £37,184.90)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
Closing Date
26/11/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Registered Charity
501 - 1000
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Thank you!
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About the role
This is an exciting opportunity to join the Children & Young People area at IRMO and be part of the Family Project. The Family Project supports Spanish and Portuguese-speaking children and young people who have recently arrived in the UK and need to enter compulsory education as soon as possible.
The Family Support Worker will offer targeted advice and support in Spanish/Portuguese to families and young people facing barriers in accessing education and other statutory services such as SEND support and Early Help.
The role involves setting up advice and casework schedules, liaising with local authorities, school admissions departments, EAL/SEN teams, and specialised organisations to ensure children are not out of education and receive the right support.
The Family Support Worker will also deliver targeted workshops for families, liaise with external speakers, and create accessible resources (digital and paper-based).
They will work closely with the Youth Project Coordinator, ESOL Teacher and Community Support Team to share information, identify needs, and connect children and families with opportunities.
This multifaceted role requires empathy, flexibility, and a sound understanding of the UK education system and legislation affecting migrants and asylum seekers.
Fluency in Spanish or Portuguese is essential and a knowledge of both is desirable, as the Family Support Worker will regularly need to communicate with members of the community who have either as a first language.
Key duties & responsibilities
Project Delivery
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Plan and deliver advice sessions and casework on school admissions and other services (SEND, free school meals, NRPF, etc.).
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Conduct needs assessments and connect children and young people to relevant internal and external services.
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Plan and deliver quarterly workshops for families on education and SEND topics (e.g. transitions, EHCPs, autism).
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Build and maintain networks with statutory and VCS stakeholders, schools, legal organisations, parents’ groups, councillors, and Heads of Service.
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Conduct regular outreach in the community to encourage children and families to participate in workshops, campaigns, and community activities.
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Create accessible resources for internal and external use.
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Run weekly school admission drop-in sessions with newly arrived parents
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Liaise with local councils to ensure school placements are guaranteed.
Monitoring & Evaluation (M&E)
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Collect and review monitoring data (registration forms, case notes, feedback forms, surveys).
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Maintain accurate case notes and manage caseloads using Excel and CRM systems.
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Produce case studies, success stories, for reports for funders and stakeholders.
Safeguarding
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Ensure the wellbeing and safeguarding of young people, following IRMO’s Safeguarding Policy and NYA guidelines.
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Attend regular safeguarding training relevant to the role.
Communication
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Support in the creation of accessible promotional materials aligned with IRMO’s communication strategy.
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Manage service users’ expectations through clear and consistent communication.
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Attend team meetings and share updates across IRMO teams.
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Represent IRMO at external forums, with partners and funders.
Other
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Train and supervise volunteers.
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Signpost and refer service users to internal and external support.
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Undertake other duties consistent with the purpose of the post as directed by the Line Manager.
Person specification
E = Essential - D = Desirable
Qualifications, Experience & Knowledge
- Minimum one years’ experience in advice and casework in the UK (Essential)
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Experience with M&E tools and impact reporting (Essential).
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Experience liaising with schools, local authorities, VCS organisations, and statutory services (Essential).
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Knowledge of UK Safeguarding and Health & Safety procedures (Essential).
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Knowledge of the UK education system, including admissions and SEND (Essential).
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Knowledge of the UK not-for-profit sector (Desirable).
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Knowledge of the legislation affecting migrants and asylum seekers in accessing education. (Essential)
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Understanding of issues affecting young Latin American migrants in the UK (Essential).
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Knowledge and awareness of SEND and experience delivering activities within educational or community learning settings or a willingness to develop in this specific area (desirable).
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Qualification in Information, Advice & Guidance (Desirable).
Skills & Abilities
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Excellent organisational skills and attention to detail (Essential).
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Strong verbal and written communication skills in English and Spanish or Portuguese (Essential).
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Ability to manage workload, meet deadlines, and work independently (Essential).
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Problem-solving, innovation, and system improvement skills (Essential).
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Empathy and respect when dealing with children, young people, and families (Essential).
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Competence in Google Workspace tools and Excel (Essential); Experience using CRM tools (Desirable).
Personal Attributes
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Professional and positive attitudes
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Self-motivated, proactive, and able to work independently.
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Collaborative team player, open to learning from colleagues.
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Accountable and dependable, with strong follow-through on casework.
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Creative and resourceful, empowering service users to overcome barriers.
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Committed to continuous learning and adapting to systemic challenges.
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Aligned with and committed to IRMO’s mission, vision, and values.
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Non-judgemental, non-discriminatory, and supportive approach.
Registered Charity
21 - 50
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
The client requests no contact from agencies or media sales.