Supervisor Jobs

Community fundraising is at the heart of Lingen Davies, and we are very fortunate to have a strong tradition of support across our region. Our Community Fundraising Manager will work closely with colleagues across the charity to drive and grow our community fundraising even further, ensuring excellent supporter care and stewardship, and building long term relationships for the charity. Attending a range of community events and networking opportunities to act as the face of the charity, including delivery of presentations, and to raise our profile across the region. You will also form part of the team delivering our major fundraising and engagement events each year.

You will be responsible for maintaining and growing relationships with our community supporters, with a specific focus on supporting our highly effective fundraising committees. These are already established in Shrewsbury and in Montgomeryshire, and we are looking to set up more committees across the region. You will manage a small team of Community Fundraising staff and ensure they have what they need to offer the best possible support to people in our community who wish to support us. There will be a specific remit for this role, initially to build support for Lingen Davies in Telford and Wrekin.

Working to agreed budgets, you will help us to reach ambitious fundraising targets to ensure that we can provide the best possible support for people living with cancer in Shropshire, Telford and Wrekin, and Mid Wales.

You will work with colleagues to develop the use of our CRM system and apply data analysis to support delivery of the role, and to develop future plans and direction. You will be self-managing, motivated, have excellent interpersonal skills and be computer savvy!

We are entering an exciting new phase of growth and development, and this role has grow with us. If you would lke to be part of a team making a real difference to lives in our community, we'd love to hear from you.

Job Title: Member and Supporter Experience Coordinator 

Team: Member and Supporter Experience 

Location: Hybrid (split between home-working and London), 1 day minimum a week in office 

Salary on appointment: £26,887-£32,000 per annum

This role is a full-time role, but we are open to part-time applicants happy to do a job-share. 

Context and purpose of role 

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. 

Key Responsibilities: 

Team Leadership and Coaching 

• Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met. 

• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience. 

• Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching 

• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience. 

• Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery. 

Supplier and Project Management 

• Manage relationships with key suppliers, including Elovate, our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. 

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. 

• Proactively identify new solutions or efficiencies to improve working practices. 

Operational Oversight 

• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. 

• Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. 

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota. 

• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. 

High standard supporter care 

• Support the team daily in answering incoming enquiries as part of the role. 

• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.  

• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. 

Cross-Team Collaboration and Advocacy 

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.

• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. 

• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. 

• Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects. 

Continuous Improvement 

• Monitor performance and implement actions to drive continuous improvement. 

• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. 

• Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps. 

Volunteer and Digital Engagement 

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. 

• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. 

Other 

• Undertake such other duties as may be reasonably required of the post. 

The person

Knowledge, Skills and Experience 

Essential: 

• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. 

• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.

• Excellent interpersonal and communication skills, including the ability to write to a high standard.

• Strong numerical skills and the ability to use and interpret data.

• Ability to adapt style, tone and content to a relevant audience.

• Experience delivering excellent supporter or customer care (minimum 2 years’)

• A team player, able to develop collaborative, strong and effective working relationships. 

• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.

• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).    

Desirable: 

• Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards. 

• Interest in walking and/or being an advocate for the outdoors and natural environment.  

• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment  

• Experience working within or alongside fundraising or membership teams.  

• Experience in providing insight and reporting in a supporter or customer facing environment.  

• Experience in working with volunteers, with an understanding of volunteer motivations and needs  

• Knowledge of relevant regulatory and legal requirements that impact charities.  

• Experience working with third party suppliers.  

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability. 

• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.   

 
 Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF). We are seeking an experienced and qualified immigration advisor to manage our specialist casework service. 

We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. We are a small organisation which has achieved national systemic change through the clear strategic focus of our casework. As the number of people affected by NRPF continues to grow, we are looking to take our casework service to the next level so that we can support more individual applicants and deepen our impact.

As Legal Casework Manager, you will oversee the casework process from start to finish, prioritising compassionate and effective support to applicants and ensuring we meet all regulatory requirements, while also holding a limited personal caseload. You will supervise our dedicated team in London, overseeing their professional development and personal wellbeing.  You will also focus on the strategic impact of our project, identifying opportunities for improvement internally, and working closely with our Strategic Casework Lead and external partners to achieve systems change through litigation and other channels.

You can view the Job Description and Person Specification by clicking on the below link, or on our website if you don't yet have a Charity Job account.

Join Toynbee Hall as our new Head of Legal Advice (Part-Time) and lead the world’s oldest continuously running free legal advice service. With a 125-year legacy of providing access to justice, our legal advice services include employment, housing, and women-focused clinics, all supported by a passionate team of supervisors and pro-bono law firm partnerships.

This role is perfect for a qualified solicitor or barrister who is looking to work part-time (2 days a week) while driving impactful legal services in East London. Reporting to the Director of Advice Services, you will:

• Provide strategic leadership to expand and enhance our legal advice clinics.
• Cultivate partnerships with law firms and stakeholders to secure pro-bono support and funding.
• Oversee and support Legal Advice Supervisors, ensuring the delivery of high-quality services.

 You’ll combine your legal expertise with a passion for social justice, helping Toynbee Hall address the legal needs of disadvantaged communities while shaping the future of our legal advice provision.

 What we’re looking for:

• A qualified solicitor or barrister with significant legal advice experience.
• A proven track record in leadership, strategy, and partnership development.
• A commitment to Toynbee Hall’s mission to tackle poverty, injustice, and inequality.

 This is a hybrid role, offering flexibility and a unique opportunity to make a tangible difference.

If this sounds like you, we’d love to hear from you!

Scope of role

The Head of Legal Advice oversees the delivery of comprehensive legal advice services, manages key relationships with existing funders and pro-bono partners, and actively seeks new partnerships to expand and enhance our services. This includes strategic planning, team management, and operational oversight to ensure compliance with legal standards and the effective delivery of services. The role requires strong leadership skills to manage and support a team of legal advice supervisors and the ability to engage with and cultivate relationships with key stakeholders to secure funding and volunteer support.

Key Responsibilities

Strategic Leadership

• Develop and implement strategic plans to enhance and expand legal advice services.
• Monitor and report on the progress of strategic initiatives and special projects.

Strategic Growth

• Develop and implement plans to expand the number of legal advice clinics.
• Cultivate relationships with law firms to secure pro-bono support and funding.
• Identify and pursue funding opportunities to sustain and grow services.

 Team Management:

• Line manage legal advice supervisors, ensuring they provide specialised, high-quality service delivery.
• Oversee recruitment, training, and development of the legal advice team.
• Conduct performance appraisals and address HR issues within the team.

 Operational Oversight:

• Ensure efficient and effective delivery of legal advice services.
• Develop and enforce operational policies and procedures.
• Ensure compliance with legal standards and regulatory requirements.

Partnership Building:

• Act as an ambassador for Toynbee Hall’s legal advice services, attending networking events, forums, and stakeholder meetings to enhance visibility and reputation.

Please download the full Job Description for more details.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

Location: 267 Portobello Road, London, W11 1LR

Hours: 40, five days over a seven-day rota

About the role

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Portobello Road. Portobello Road is one of our newest shops to open and will have an amazing range of high street and streetwear donations; processing, pricing and displaying a large volume of stock will be a big part of this role. The team will also develop a vibrant events programme, of craft workshops, art exhibitions, fashion collabs and more! We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail, and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally.

You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

You will be primarily based in the Portobello Road shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness. 

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2 February 2025 at 23:59

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success.  We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Are you an experienced Administrator looking for a new opportunity? Would you like to join our busy People Administration team? We would love to hear from you!

We are looking for a People Coordinator to join our People and Organisational Development directorate on a Fixed Term Contract, due to an internal secondment. You will be part of a shared service team who provide a broad range of generalist HR support and administration across RBL Group.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Working across RBL, Poppyscotland, The NMA and our Care Homes and Care Services, this busy team support a broad range of HR/People initiatives and processes; from onboarding new starters, contractual variations, long service awards and all that comes in between.

This role is a full time position for 9 months, fixed term.

Reporting to our People Administration Supervisor, key responsibilities will include:

- Draft and implement all HR/People related documentation
- Support all People Managers in their responsibilities of the employee life cycle including induction, probation and leavers
- Ensure full right to work compliance for new starters and compliance with any regulatory requirements and professional bodies
- Produce monthly payroll data and ensure accurate and timely completion of payroll and support the resolution and escalation of payroll queries
- Complete all post offer documentation for candidates that have been offered a job at the RBL Group. This includes completing and issuing letters of employment, contracts of employment, start date and addendum letters, reference checks and medical referrals
- Use thorough knowledge of people policies to work with and provide administrative support to the Employee Relations Advisors for attendance management casework

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a leading mental health charity committed to supporting the mental wellbeing of our community. One of our key services offers support for unpaid carers – individuals providing emotional, practical, and moral support to loved ones experiencing mental health challenges.

Our Carers in Mind service provides advice, emotional support, friendship, and workshops for unpaid carers. We create safe spaces for carers to connect, share experiences, and receive support for their own wellbeing. Through peer support, we empower carers to prioritise their own health while continuing their vital roles.
 

Role Purpose:

The Carers in Mind Service Lead will lead and deliver our peer support service for unpaid carers, offering emotional and practical support, coordinating events, and developing community partnerships. They will also supervise a small team of peer support workers while managing a caseload of carers requiring one-to-one and group support.

The role focuses on:

 •  Supporting unpaid carers with advice, emotional support, and peer group connections

 •  Empowering carers to manage their own wellbeing while caring for others

 •  Developing and maintaining relationships with local NHS services, charities, and community groups to ensure joined-up care

 •  Promoting best practices in carer support and mental health recovery

Key Responsibilities:

Service Coordination and Delivery:

 •  Oversee the day-to-day running of the Carers Peer Support Service

 •  Provide one-to-one support and facilitate peer support groups for carers

 •  Manage referrals and caseloads, including supporting those with complex needs

 •  Ensure carers receive timely and appropriate support and signposting

Team Leadership and Development:

 •  Provide supervision, guidance, and training for Peer Support Workers

 •  Coordinate with external partners and community organisations to strengthen the network of support

 •  Work with the NHS (SWLSTG) and voluntary partners to promote collaborative working

Service Development and Impact Measurement:

 •  Monitor and evaluate the effectiveness of the service

 •  Report on outcomes and suggest improvements based on feedback and data

 •  Assist in strategic planning to enhance services for carers across the borough

Advocacy and Inclusion:

 •  Encourage carers to engage in local mental health developments and advocate for their needs

 •  Promote the Triangle of Care framework to ensure carers, service users, and professionals work collaboratively

 •  Develop outreach materials and workshops to educate and empower carers

Person Specification:

Essential:

 •  Lived experience as an unpaid carer or experience working in a mental health or carer support role

 •  Experience leading or supervising staff or volunteers

 •  Strong understanding of mental health challenges and their impact on families and carers

 •  Excellent interpersonal skills with the ability to build relationships and engage diverse communities

 •  Confident in providing emotional support, advice, and group facilitation

 •  Strong administrative and organisational skills with competence in IT systems including email, Microsoft Office, and case management tools

 •  Ability to work independently and as part of a multi-agency team

Desirable:

 •  Familiarity with the Triangle of Care framework or similar carer involvement models

 •  Experience delivering training or community workshops

 •  Knowledge of Richmond’s local community support services and mental health landscape

Benefits of Working with RB Mind:

 •  Generous annual leave: 25 days plus bank holidays (increasing with service)

 •  Pension scheme

 •  Employee Assistance Programme: Including free counselling and wellbeing resources

 •  Training and personal development opportunities

 •  Supportive, values-driven work culture focused on mental health and community wellbeing

How to Apply:

If you’re passionate about supporting carers and making a difference in the community, we’d love to hear from you. To apply, please submit your CV and a cover letter outlining how your skills and experience match the requirements of this role.

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

Call for Expression of Interest for a Consultant to conduct a retrospective study among patients in Sierra Leone, who received eyeglasses between 3 and 5 years ago, to understand their usage and experience, supported by the Livelihood Impact Fund's Eyeglasses Initiative.

Title: Eyeglasses Research Services

Location: Sierra Leone

Anticipated Consultancy Length: 25 days between February 1st and April 30th 2025.

Overview of the Consultancy:

Sightsavers is being supported by the Livelihood Impact Fund's Eyeglasses Initiative to generate new evidence on the usability, durability and wearability of near vision eyeglasses among patients in Sierra Leone. Using our existing eye care project in Freetown, Sightsavers will conduct a retrospective study among patients who received eyeglasses between 3 and 5 years ago, to understand who uses those glasses, whether they have been replaced, and their experiences of wearing the glasses. Furthermore, this pilot study will determine the feasibility of following up with these patients and provide information about the feasibility and cost of conducting a similar study at national scale.

Sightsavers is seeking an experienced researcher with strong quantitative data collection and management skills to support the timely delivery of a pilot operational research study into the durability, usability and wearability of eyeglasses in Sierra Leone. The consultant will work closely with members of Sightsavers' Sierra Leone office, and Sightsavers' global leads in research and refractive error to plan and deliver this pilot research study. The consultant will supervise and support two data collectors who will be hired specifically to support with data capture for this study.

Purpose of the Consultancy:

The consultant will be responsible for delivering the following:

• A correct and accurate database of fully digitised patient records from the selected facilities;
• A complete and accurate set of follow-up data from patients selected to participate in the telephone survey.
• Draft and input into reports about study activities and results.

Schedule of Payment

This consultancy will take place between February 1st and April 30th 2025. In total the consultant will work for 25 days and be paid a rate of USD 150 per day.

Consultant specifications

• The consultant will have demonstrable experience in developing and supervising quantitative data collection exercises using electronic applications.
• The consultant will have demonstrable experience in supervising data collectors and implementing quality assurances processes.
• The consultant will have demonstrable experience in conducting research or collecting health data from members of the public.
• The consultant will have excellent written and spoken communication skills and be experienced in working with a wide range of stakeholders.
• The researcher will be familiar with concepts related to research ethics such informed consent and confidentiality, and the local laws and guidelines pertaining to research involving human subjects.
• It is highly desirable that the consultant is knowledgeable about issues related to eye health, particularly refractive error and spectacle use.

This is a varied and involved consultancy and the above is not an exhaustive list of duties or required professional skills. For full details of the background to this work, the approach, methodology, timelines, and budget, please see the

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

In line with its commitment to safe programming and recruitment, Sightsavers participates in the inter-agency (MDS) administered by the . Through collaboration with other MDS members, Sightsavers aims to ensure that there are no sexual exploitation, abuse or harassment issues relating to potential new hires and that we can respond systematically to checks from fellow MDS members. This ensures our work is accountable, delivered to a high standard and supports safeguarding across the development and humanitarian fields.

Cleaning Team Leader

Location: Malvern
Contract Type: Permanent
Hours: 30 hours per week
Salary: £13.39 an hour

Our client are currently recruiting for two Cleaning Team Leaders. You will be responsible for overseeing a team of cleaners on a daily basis and to assist with cleaning as necessary. You will ensure a high level of cleanliness and hygiene throughout the College is maintained as part of a team. This will include but not limited to, classrooms, offices, boarding houses and bedrooms and the Sports Complex.

The roles will be for 30 hours per week working 5 over 7 days, 52 weeks a year. Flexibility is required. Whilst not exclusively, shifts of 06.00 to 12.00 and 09.00 to15.00 with some evenings and weekends required. Any additional hours will be claimed as overtime at standard rate.
Applications will be reviewed on receipt so early applications are encouraged. This vacancy will close on Friday 24th January. They reserve the right to close this vacancy at any time.

This post involves minimal contact with children and the post holder will not be responsible for children. The post holder will be considered to be in regulated activity.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are ‘spent’ unless they are ‘protected’ under the DBS filtering rules) in order to assess their suitability to work with children.

Our client exists to provide a quality all round education for pupils aged 13 – 18 and is committed to safeguarding and promoting the welfare of children and young people. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check.

You will be required to provide proof of your identity, right to work in the UK and qualifications during the selection process. They will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children and may approach previous employers for information to verify particular experience or qualifications before interview.

You may also have experience in the following: Cleaner, Cleaning Operative, Cleaning Assistant, Cleaning Supervisor, Equipment Cleaner, Equipment Cleaning, Commercial Cleaner, Housekeeping Assistant, Housekeeper, Hospitality Assistant, etc.

REF-219 093

The Head of Operations is a new role within SHM Foundation. The successful candidate will work closely with the leadership team to design and implement operational processes. This role has been created to

• Manage the allocation of funding budgets
• Create reports and analysis on project finances and delivery
• Provide thought partnership on strategy

This is a unique and fulfilling opportunity to shape the direction of our charity, collaborating closely with our passionate staff, volunteers and Board of Trustees.

Core Responsibilities

• Take responsibility for the operational management of SHMF ensuring that the staff and financial resources are deployed effectively in line with budgets and funding requirements
• Report to and support the leadership team in ensuring the effective strategic management, development and future funding
• Manage funding applications
• Overseeing certain administrative elements of board meetings including but not limited to collating and disseminating papers, producing relevant reports and papers, taking minutes, action tracking 
• Supporting the creation of annual funder reports
• Supervising, coaching, mentoring or line management as required, depending on the needs of SHM

Additional Activities

• Knowledge of industry regulations and standards, and the ability to develop and implement strategic plans

Relevant Skills

• Strong leadership and team management skills
• Excellent interpersonal and communication skills
• Excellent planning and organisational skills
• High level of attention to detail
• Positive attitude to problem solving
• The ability to analyse and interpret financial information
• A passion for being part of a team driving for positive social change globally

Qualifications & Experience

Required: Bachelor’s degree and excellent academic record; fluency in English

Preferred: at least 5 years’ experience in working in business operations including 2 years in a leadership role

Desirable, but not required: Recent experience in a similar role or field and working internationally

Mental Health Service Manager

We are seeking a Mental Health Service Manager to lead and shape vital mental health services across the Borough of Rochdale

Position: Mental Health Service Manager

Salary: £31,176 - £34,016 per annum

Location: Across the Borough of Rochdale

Hours: Full-time, 35 hours per week

Closing Date: 31st January 2025

Interviews: 7th February 2025

About the Role

As Mental Health Service Manager, you’ll oversee and develop multidisciplinary mental health services within the Living Well model. Your leadership will ensure high-quality service delivery, effective team management, and the integration of lived experience into all aspects of care.

Key responsibilities include:

• Leading and managing wellbeing teams within multidisciplinary settings.

• Developing and implementing procedures for accurate service user records.

• Collaborating with partner agencies to enhance integrated mental health services.

• Monitoring service performance, ensuring compliance with contractual and regulatory standards.

• Recruiting, supervising, and supporting staff to achieve service goals.

• Promoting and raising awareness of voluntary sector contributions to mental health care.

• Identifying funding opportunities to ensure long-term service sustainability.

This role offers the chance to contribute to meaningful community transformation while working within a supportive and values-driven organisation.

About You

To be successful in the role you will need to be an experienced mental health professional with a passion for leadership and a commitment to empowering individuals.

Essential skills and experience include:

• A Level 5 qualification or equivalent relevant experience in mental health or social care.

• Proven experience managing multidisciplinary teams and delivering mental health services.

• Experience of managing a team of staff delivering mental health/ emotional wellbeing Services.

• Strong organisational and communication skills, with the ability to prioritise and meet deadlines.

• Experience in data monitoring and reporting to achieve service outcomes.

• Possess Level 3 Safeguarding Training Experience (in hours)  or relevant experience to be able to work towards achieving the required number of training hours.

• A commitment to equality, diversity, and anti-discriminatory practice.

• Hold a valid UK Driving license and have access to own car

About the Organisation

You will be working for an independent, local mental health charity who have been providing services to those within the Borough of Rochdale for 35 years! They are committed to promoting recovery and well-being, empowering individuals to lead meaningful lives, through a range of services and group sessions. Dedicated to empowering individuals with mental health needs to lead fulfilling lives. Their services prioritise lived experience, collaboration, and community integration, promoting hope and resilience at every level. As part of the team, you’ll contribute to an organisation committed to openness, responsiveness, and unstoppable support for those in need.

Other roles you may have experience of could include: Mental Health Services Lead, Wellbeing Manager, Community Support Manager, Recovery Services Coordinator, Mental Health Programme Manager, Wellbeing Service Manager, Lived Experience Manager, etc. #INDNFP

Job Title: Production and Facilities Manager
Location: The Poppy Factory, 20 Petersham Road, Richmond, Surrey TW10 6UR
Full Time: 37.5 hours per week (08:00-16:30, Monday to Friday)
Contract: Permanent
Salary: £48,175 per annum

At The Poppy Factory, we take immense pride in our mission to support veterans and their families, helping them to lead fulfilling lives after service. We are a close-knit team united by our shared values of Adaptability, Collaboration, Empowerment and Sense of Purpose. We are looking for a Production and Facilities Manager who embodies these values, someone who is committed to excellence, teamwork, and making a meaningful difference.

The Role:

As the Production and Facilities Manager, you will be at the heart of our operations, ensuring that our annual order for the Royal British Legion's Poppy Appeal is fulfilled to the highest standards. You will also oversee Health & Safety and Facilities management for the organisation, our premises, and office tenants.

Responsibilities will include:

• Overseeing all aspects of the production process, ensuring products are delivered on time and to quality standards.

• Leading and developing a production team of 17 staff, managing staff performance, and offering support, coaching, and mentoring to help everyone reach their full potential.

• Taking the lead on health and safety for the factory, visitor centre, and commercial properties.
• Overseeing facilities maintenance, ensuring that all buildings and systems (fire safety, ventilation, heating) are regularly tested and compliant.

• Coordinating work experience schemes, corporate volunteering, and other initiatives that engage the wider community in supporting veterans.

Who We’re Looking For:

We are looking for someone who has a deep sense of responsibility and pride in their work, someone who thrives in a fast-paced environment and values the opportunity to make a real impact. You’ll be a natural leader who can inspire a team, and you will have experience in managing production operations, facilities, and health and safety.

Key Skills and Experience:

• Experience: Proven experience in a management role in a manufacturing or operations environment. Experience of staff management, production scheduling, and liaising with external contractors is key.
• Leadership: Strong leadership skills with a hands-on approach to staff development and performance management.
• Health & Safety: Knowledge of health and safety regulations and practical experience implementing safe working practices.
• Facilities Management: Experience in overseeing building maintenance and managing service contracts.
• Values: A strong commitment to diversity, equality, and inclusion, with an understanding of the challenges faced by veterans and people with disabilities.
• Communication: Clear, concise communication skills, with the ability to work collaboratively with internal teams, external contractors, and stakeholders.

Desirable:

• A qualification in Health & Safety (e.g., NEBOSH) or equivalent.
• Experience in project management or operations/logistics management.
• Knowledge of mental health issues, safeguarding, and first aid training.

Why Work at The Poppy Factory?

Joining The Poppy Factory is more than just a job. You will be part of an inspiring and passionate team that provides meaningful work that directly supports veterans and their families. We are committed to creating an inclusive and supportive workplace that values each individual’s contribution and well-being.

The Poppy Factory aims to be an exemplar employer. We offer competitive terms and conditions of employment, including:

• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution

How to apply

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out in the candidate pack and submit via the online application process. Please address your covering letter to Jeff Short, Director of Production & Estate.

The closing date for applications will be 19 January 2025. Please note, we are unable to accept late or incomplete applications.

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds.

As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

Hours: Full time (37.5 hours per week)

Contract: Fixed term until end-March 2026 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

Circa £36,000 per annum, dependent on experience

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Sunday 2nd February 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering immigration advice for a minimum of two years and has OISC accreditation of level 3 (or equivalent).

Main duties and responsibilities

• Provide advice and casework (face-to-face, phone and email) on immigration (up to including OISC level 3) to clients

• Provide ongoing support as required (up to OISC level 3)

• Offer support and guidance to our level 1 OISC immigration adviser

• Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

• Deliver service awareness and immigration training sessions to charity team

• Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

• Identify and escalate serious problems and emergencies appropriately

• Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Follow-up on actions relating to cases as appropriate

• Produce monitoring reports as required

Monitoring Quality and Case Recording

• Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

• Ensure paper files are securely and appropriately stored

• Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

• Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards

 

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth within your work

• Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Accredited to OISC level 3 at time of application (essential)

• At least two years’ experience of immigration advice (essential)

• Basic knowledge of welfare benefits for EU nationals or willingness to learn (essential)

• Experience of Casebook or another client management system (essential)

• Ability to prioritise work, meet deadlines and manage caseload (essential)

• IT competency and experience (essential)

• Ability and willingness to work as a team (essential)

• Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential)

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.

The deadline for applications is 6pm, Sunday 2nd February 2025

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.